Z Gallerie Consumer Reviews - Page 3

HEADQUARTERS, CALIFORNIA -- WORST company that I've ever dealt with! I had no idea this company had a bad customer service reputation until I dealt with it TWICE. I just escalated an issue with my most recent order to a member of management (order placed on 10/31/18). The cashier in store incorrectly charged the merchandise total to my card instead of just the balance after I expressed that I wanted to use a gift card and have the balance charged to my credit card. I have been trying to get a refund to my credit card since 10/31/2018. It is January 2019 and I still have not received my refund after explaining the situation multiple times over the phone to several Z Gallerie representatives; this is unacceptable!! I even emailed Erika and Jose (at the corporate office) several times and did not receive a response to my last inquiry from either representative. I am extremely disappointed at this point with Z Gallerie and the lack of customer support that they provide. It is very unfortunate that I continually reached out and no one is taking the matter seriously or feel it's important to process my refund that has been promised for months. I also plan to file a complaint with the Better Business Bureau if this issue is not resolved. I certainly expected better customer service from this company. I will not purchase another item from them. Please shop elsewhere!

METAIRIE, LOUISIANA -- Seven words of advice. DO NOT ORDER FURNITURE FROM THIS COMPANY! We ordered over $15,000 in furniture and was told everything was in stock. Three months later and we are still waiting for it. The only furniture we received was a bed frame which arrived with the wrong headboard. Every time we call customer service we get the runaround. Either the stuff we order is in back order now or is on its way. Literally three months and nothing and the worst part they don't care. We've made several request to talk to a manager, guess what, they never called us. Hate this company!!!

I wish I had checked this site before I ordered from ZGallerie.

Expected ship date gets pushed back and pushed back and pushed back. These are products available IN STORE... so why the delay?!!!! Makes zero sense.

No communication, no information, no updates. Just interminable wait for no reason. Absolutely disgusting - you get better service at Walmart.

I've contacted customer service multiple times - each time it takes them days to respond with a half hearted half response that doesn't really address the full question asked. From a place that sells items at a premium price I'm shocked that their customer service department is worse than useless.

On the plus side I'm in the process of buying a new house and was planning to buy furniture for every room, so better to find out they are incompetent on a small inconsequential order before I committed to a large one.

Never again. NEVER.

I ordered a table from z gallerie in April that was meant to be delivered in May. It is now AUGUST and the table has not arrived.
I've called and email z gallerie a dozen times trying to get updates on what's going on and every single time they are unable to tell me anything whatsoever. They don't even themselves know where the table is. They are never polite or understanding, they are blatantly rude. They lied to me and blamed everything on the shipping company but I called the shipping company and spoke to a very helpful woman who informed me that a month and a half after z gallerie had told me it was in their possession, they hadn't even received it yet.
When I told z gallerie I wanted to cancel my order at this point as I had ordered the table 5 MONTHS AGO, they told me I would be refunded but not the $350 charge for the shipping. Why on earth would I pay for the shipping on an item I HAVENT EVEN RECEIVED.
Save yourself the headache, absolutely not worth ordering from z gallerie. Also Tonya from customer service deserves to be fired for her horrible rude attitude, even when I called and tried to calmly and politely figure out what was going on.

CALIFORNIA -- I recently ordered two of their dining benches on 1/13/18. When they were delivered, one of them was broken so the delivery people took the bench and said I should have a replacement in a week. It's now 2/27 and I still don't have the replacement bench. I've called about 7 times, each time is about an hour total with wait time and they will never put me through to a Supervisor. They tell me they'll have one call me back and no one ever does. I had two Customer Service Reps send me an email telling me to let them know if I haven't heard from anyone and they don't even return my email?

I received an email directly from Z Gallerie saying my bench is on its way... that was 2/13. I've been told it's on back order, it's at the delivery company (I called and they don't have it), it's on its way from Georgia... blah... blah... blah. I was charged for furniture that I don't have. I wouldn't recommend ordering from this company after this experience. Their customer service is nonexistent. I sure hope they issue me a full refund as they promised they would! This should be a wonderful experience. They said 7-10 days for my credit... fingers crossed after all the lies I've been fed.

NEW JERSEY -- BEWARE!!! First of all, Half of the things that I ordered was not as described and looked substantially different. I am stuck with the items because the shipping fee was ridiculous and the also charge restocking fee. That was my first experience with Z Gallerie. The second time I ordered, I cancelled a few things in my order the very same day because of the item reviews and guess what. 20 days later still no refund and I was told 7 to 10 business days. Their excuse was the person who issued my refund made an error so now they want me to wait an addition 7-10 business days. When I asked to speak to a supervisor, they refused. The woman on the phone was NOT helpful and extremely rude. I now have to call my credit card company to report them because I refuse to pay interest on that money that was supposed to be refunded. I WILL NEVER PURCHASE FROM Z GALLERIE AGAIN!!!

FLORIDA -- I ordered a dining room set that I absolutely loved, seen it in the magazine and showroom. Well what they delivered was in no way showroom perfect. The chair legs had multiple scratches and the seams on the chairs where the miter cuts are were horrendous! So this being said I refused the delivery, the delivery co. took photos and understood the refusal and said they would take care of it. Well, I received an email stating I was being charged a 25% restocking fee?! A RESTOCK FEE ON DAMAGED ITEMS? I made numerous attempts to explain my position and the delivery company, with all the photos and the "i understands" told Zgallerie I just refused it. Well with a bit of their research the co. said this is how the furniture is made.. well with scratches and uneven split miters THE FURNITURE IS WORTHLESS especially for the prices they ask for. So my restock fee goes down 10% ? still unacceptable.. ALWAYS PURCHASE WITH YOUR AMERICAN EXPRESS.. We are currently disputing the charges

Z Gallerie has the worst customer service. Their furniture is absolute crap. I ordered 10 pieces of furniture from there to furnish my new home, and half of it came damaged. The process just to get ahold of someone regarding this situation has been horrible, not to mention their ** return policy, or lack thereof. It is impossible to get a hold of anyone, and once you do, it is impossible to get a resolution. I am extremely disappointment. I still have yet to hear back from anyone, and at this point am stuck with damaged furniture. It is extremely overpriced, and horrible quality and I will never buy from them again.

MCLEAN, VIRGINIA -- April 21, 2012 Saturday: Went to Z Gallerie at Tysons Corner 7867L Tysons Corner Center McLean, VA 22102 at 8:45 pm. The sales person ** assisted us. We told ** that we are going to buy "Blueworld of Water" which was on sale with a price tag of $499.00 around 9:00 pm (** did not tell us that "œBlueworld of Water" is final sale item, and the "Blueworld of Water" DID NOT display the tag "œfinal sale" on it. IT WAS OUR FIRST TIME SHOPPING AT Z GALLERIE. He went inside the storage to get the item for us. When he came back he only got one piece of item with him (the item should have two pieces) on the cart.

Since the item was heavy ** had to place it on the cart to carry it. We ask him if we can carry the item with the cart to our car and we will return the cart as soon as we are done. ** told us that Z Gallerie do not allow customers to take the cart outside the store because the store was about to close in 20 minutes. My husband ask him if this is a complete item. After realizing another piece of item is missing, ** went inside the storage room to get the other piece.

When he came back I was standing by the register, ready to make the payment. ** ask me to send my husband to the loading dock now about 9:20 pm. I called my husband who was a little further away. ** took the payment from me through the master card. The total payment was $524.90. ** gave my husband directions for the loading dock and tell my husband to call me when he gets there. My husband went outside to pull the car for the loading dock. My husband called me after few minutes. I could not find ** when my husband called, so I looked around for him in the store. I finally found him and told him that my husband is coming to the dock.

** just walked away without saying anything. Then ** came back after few minutes and told me that my husband is not there. I told ** that he is coming. He told me that he will bring the items to the dock himself. He showed me the way outside where the dock was and took me there. I waited for ** at the dock. ** came with one item after few minutes. Then with another item after another few minutes. I said thanks to him and then he walked away. We came back home and unpack and installed the item. However, it did not fit in our space as we expected. We had to pack the item back, so we can return it the next day to Z Gallerie.

April 22, 2012 Sunday: I called Z Gallerie. I talk to a woman and told her we purchased "œBlueworld of Water" yesterday and would like to return it today. She asked me if that was on sale. I told her, yes it was. She said Z Gallerie'™s sale items cannot be returned. I was shocked. I asked her how am I supposed to know that? She asked me if the sales person told me that. I told her that "œNO, he did not." She said "but Ma'am our sale items are final sale." I asked her again, "How am I supposed to know that if the sales person do not tell me?"

I also told her that there was NO SIGN or tag displayed on the item saying that it was a final sale item. She said "I am sure the sales person have told you." I told her he did not. Then she said "the Final Sale must be on your receipt." I told her "yes it is, but I got the receipt AFTER I made the payment." She said "this is our store policy that we cannot return the sale items." Then she said you can call tomorrow and ask for **. Then she ask me my name and tell me that "I will tell ** you will call." She also ask me to talk to the store manager **.

April 23, 2012 Monday: I called Z Gallerie at 4:55 pm and ask for the store manager **. ** came on the phone and I asked him that I wanted to come to the store and talk to him today about an item I purchased on Saturday 21 April, 2012. He said he will be leaving in 3 minutes so I can come on Wednesday from 8:30-5:00 pm anytime. Then he said if I can tell him about the item now on the phone. I told him that "I bought the "œBlueworld of Water" on Saturday and wanted to return that now, is it possible?" He said "did you open it." I told him yes. He said then "we cannot take it back if it is open."

I told him that the sales person did not tell me that it was a final sale item. It was not displayed on the item itself that it was final sale. He said cannot do anything because I opened the item. I told him it is a very expensive item and I would like to keep it but it is not fitting in my space, can you please consider it. Also, it has never happen to me that I cannot return an item in a store unless it specifies it is a final sale or the sales person tells me it is a final sale, but it was neither in this case. He said "I am sorry but I cannot do anything."

I told him I may not buy that item if I knew it cannot be return, but I was NOT TOLD and DID NOT see any sign for final sale. He said "sorry I cannot help you out." I said, "how I am supposed to find out if the item is final sale item, if the sign is NOT displayed on the item." He said "œOh, the sign is there." I said okay then. I hang up the phone. I went inside the store around 5:30pm. I went to look at the item. I was shocked because they put in hand-writing "œfinal sale" on "Blueworld of Water". I went to the register and ask the sales person where the sale items are. He pointed them to me.

I looked around for all the sale items. None of them had final sale mentioned on it except "Blueworld of Water". I was shocked because after having the phone conversation with ** he must have put the final sale on "œBlueworld of Water" with hand writing. I was definitely offended from this behavior of lie and disrespect. I took some pictures of the other sale items which DID NOT have Final Sale displayed on them in Z Gallerie. I also took a picture of "Blueworld of Water" which NOW HAD (after my phone conversation with **) final sale written on it. Then I went to the register and waited because someone was ahead of me.

One of the lady asked me if I need help. I ask her if I can talk to the manager. She said "that would be me." I was like "are you **?" She said "no, but I am also the manager." I told her the whole situation. She was persistent then she cannot return it. I ask her "it is a very expensive item, can you please consider it." She told me, "if you think it was expensive, why did you buy it?" I told her I would not have bought it, if there was a final sale displayed there or if the sales person told me that it was final sale - the case. Then she said "** told me about you and told me not to take any items back from you, so talk to him tomorrow" and then rudely she walked away without apologizing.

I was disappointed and disrespected from her behavior. I left the store.

A few years ago I paid about $250 for a black glass console table plus the $95 shipping. The table was left in the corner of my house and got virtually no use. It was just for show. But within a year the black film behind the glass which gave the table its black appearance started peeling off. This cause the table to look like there were pockets of air or water underneath some areas of the glass. I called the customer service to complain about the product and to ask for a refund or exchange or store credit or some kind of compensation because I was shocked that they had taken my money in exchange for a 'lemon' of a piece of furniture.

They said there was nothing they could do because it had been over a year and the manufacturer warranty ran out. It's hard for me to believe that there is nothing they could do. It's more believable that they didn't want to do anything. I admit that their furniture has nice design to it. It looks good from far away. So several months ago we went ahead and bought a sofa from them. Upon closer inspection I could see that the nail heads in the sofa which were part of the design of the sofa were not individual nail heads but in fact all the nail heads were fused together, kind of like a string of beads to each other. How cheap!

Buyers really must beware when buying from this company. I would not have thought to closely examine the nailheads in the store when purchasing their sofa. I had just assumed that any decent store selling a sofa for +$700 would use individual nailheads in the design. Ikea makes better furniture! I didn't bother to call customer service about this as this was not a manufacturer defect but done intentionally and I should have seen this in the store. That's what customer service would have said I assume...

A few months later, my husband and I were desperate for a dresser. We ordered one in July and it finally got delivered September. Several weeks after getting it, I noticed that it, too, was poorly made. I had not noticed earlier because it took me two months to start putting my clothes into the dresser. We had just moved and I also have a one year old so there were just more important things to do than put mine and my husbands clothes away in the drawer that had already taken 2+ months to arrive.

Anyway, on the dresser, I noticed that they had oversprayed the lacquer onto the mirror facing, in addition to their being undersprayed areas on the dresser as well. And there are just other small details that scream that the dresser was made in China by people who don't care about quality. I was able to tolerate these flaws because I thought that I could fix it myself but after seeing the cheap paint get discolored because I had my TV sitting on the dresser, I had to call.

The resolution was that there was nothing they could do (or wanted to do). Their reasons: As far as the paint overspray and missing paint in some areas, this was something that I should have addressed with them when the furniture arrived. So if that had been the only problem, I guess I would have been stuck with the dresser, still. As far as the top of the dresser becoming discolored because a plasma TV on its stand had been placed on it goes, they say it could have been the TV's fault. So let me get this straight, I set my TV on the Z Gallerie dresser (what a crazy idea. Who sets their TV on top of their dresser, right?).

And this TV had previously been sitting on a glass entertainment center and on a different dresser at my previous residences and nothing had happened with the other furniture. But the discoloration on the Z Gallerie dresser is my TV's fault. So everything else about the dresser indicates that it was of poor quality, but the paint they used happens to be of excellent quality and the protective pads under my TV stand was so awful that it damaged the paint on this particular piece of furniture?

My whole experience with buying and owning Z Gallerie furniture has been awful. They won't admit that they sell overpriced but cheaply made furniture and will blame you when something goes wrong with it or make their warranties expire right before their furniture starts to break down. I will never buy from them again because I don't want to be paying a lot of money for cheap items and furthermore, I don't like how customer service blames the customer and is unwilling to compensate. Buyer beware!