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92 Reviews & Complaints

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Pretty But Clueless Employees
Posted by Kellijack66 on 10/05/2013
RIVERCHASE GALLERIA, ALABAMA -- The first was an exchange on the same exact jeans except for size. I'm thinking no problem, even exchange, just need 1 size up. Wrong!!! I bought the jeans on sale so the girl said I would have to PAY the difference of sale price and regular price!!!! I tried telling her no, it's an even exchange, but she didn't listen. I returned them and left the store without the jeans. Well I decided to read the return & exchange policy and sure enough I was right. I had to explain the policy to the employee. She had it backwards, if I had paid full price and they went on sale, depending on length of time determined & receipt becomes a factor in the difference. After much explaining I was finally able to make the even exchange.

Now that was in the boys dept, I also had to make an exchange in the men's. The girl helped pick out more jean for my older son, different jeans, different price so not a problem. Unfortunately they still didn't fit right so my son was just going to return them. It had been a few weeks but within the 60 days and he had the receipt . Well they told him it was credit and said they had to have the credit card so he drove back home and got my credit card. He returned only for them to say it wasn't on that card.

Well the only other card I had was my debit card and after researching had long since cleared. The employee should have given cash back ( which they refused to do), debit card is same as cash.

Needless to say I will have to go back for the 4th time to get credit. I read how they hire pretty people but geez could they have brains too, or maybe tun the music down just a tad so your not having to shout over it. Fed up!!!

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Loud loud loud
Posted by Sepah on 11/21/2012
Terrible customer service. So loud that the sales person couldn't hear me yelling for a different size from the dressing room.. I hate this store.
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Rude Customer Service Over the Phone
Posted by Stefanie.silberman on 08/24/2012
THOUSAND OAKS, CALIFORNIA -- The store charged me for a wrong item. When I called and asked for the correct item to be held until the next day, I was told that they could only hold it until closing time. Well, being that the store was due to close in an hour, don't you think they could have made an exception since it was the store's error? I am most disappointed in the snobby, pretentious attitude I received from the staff and spending $50 on a pair of skinny jeans should not come with an attitude like this.
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Posted by leet60 on 2012-08-25:
Many retail establishments have a policy that no merchandise can be left at a customer service desk or cashier station overnight. When the store closes, the items must all be returned to stock. This is likely what you encountered.
Posted by jonthethird on 2012-08-27:
Too often people will call and ask for an item to be held, then never come to buy. The next day, a different clerk is on duty, and if a note is not with the item, has no clue what is going on.
Also, stores are trending away from "sales clerks" that help you select an item, towards "will that be cash or charge" people who complete sales.
Posted by A on 2013-01-18:
This company is abominable. Customer service is about the worst I've ever encountered. The conmpany acts as if they're doing you a favor by selling you their overpriced merchandise. Store personnel is entitled, churlish and probably deaf because the music is turned to cornea-detaching volume. I will never shop here again. And I'm a talker, so I will convince others to withhold their hard-earned money from them, too.
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I am done
Posted by Skarlstr1 on 08/06/2012
I know these are the clothes that my daughter wants but I am done! This company does not care and it is terrible when it comes to customer service. THEY DO NOT CARE. They are over priced and people should not go there. We are done!

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Posted by jc on 2012-08-07:
So, what happened?
Posted by DoneToo on 2013-01-22:
This store is over the top in terms of their abominable customer service and the exceedingly small size of their employess brains. I will NEVER shop there again. And I will throw a party when this behemoth of a corporation crumbles due to their gross incompetence of all things sales and service related. I swear the CEO may well be 14 years old.
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Overpowering and Offensive Smell Made Us Ill
Posted by Shaunesb on 02/14/2012
THE WOODLANDS, TEXAS -- Let me preface this by saying I almost never complain and something has to be truly offensive in nature for me to want to speak out. I shopped this week with my eight year old son at the Abercrombie and Fitch store in The Woodlands Mall located in The Woodlands, TX. I am writing this because the cologne smell in the store was so horrifically overpowering and sickening that I was worried I would have an asthma attack on the spot. When I walked into the store, there was a young lady at the door, and when I told her that I thought the odor was offensive, she went to get her spray bottle and started to spray more cologne on the clothing all around me. Had I not had to buy a gift, I would have exited the store immediately, and when I finally completed my transaction and did exit, both mine and my son's eyes were burning. My son's nose was also red. I placed the bag in my backseat and actually had to pull over on the drive home at a gas station to use my inhaler and also to place the bag in the trunk. Why do they do this? What in the world is this outrageous store policy. The employees can come down with cancers later in life from strong smells. Also, not everyone likes this scent... my nephew, who was the recipient of the gifts I bought that day had to wash the clothing twice before he could wear them. I don't understand this policy. Maybe if others who feel the same would share their experiences, someone in corporate will listen. Needless to say, I will never step foot in that store again, and I may possibly never again buy the brand as well.
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Posted by clutzycook on 2012-02-14:
You're not the first person to complain about this. Nowadays, strong cologne smells make my sinuses revolt.
Posted by lexophiliac on 2012-02-14:
Plant a bug in the manager's ear about your experience and drop a line to corporate as well. This is not the practice at my local A&F's.
Posted by Venice09 on 2012-02-14:
I wouldn't have been able to stay in the store even if I needed a gift. And if I saw someone spraying perfume on the clothing, I definitely wouldn't buy anything because the smell would follow me home. If someone insisted on a gift from a store like that, I'd get a gift card online. I'd skip the manager and go straight to corporate since there's a good possibility that it's the manager's idea in the first place.
Posted by ktisnumeroUNO on 2012-02-16:
I walk by our Abercrombie store and the stench is strong even outside of there store.. And there is a Johnny Rockets restaurant a floor above it.. The cologne smell overpowers the smell of cooking onion rings. It is disgusting.
Posted by wendy on 2012-07-20:
Suffering asthma attack from the smell in that store today. weezing. Havent had asthma in over 23yrs. I wll never step foot in there again. Its shameful people have to wk there.
Posted by kate450 on 2013-03-24:
I know I'm late to this conversation but their stores have been ruining my ability to go to the mall for years now. Every time I catch a whiff of that place, and mind you I could be 5 stores down even on a different floor, I get a racking headache right behind the eyes through to the back of my brain and my throat and chest start to tighten up and I get dizzy. I've tried walking past with a rag or scarf or something over my mouth and nose but to no avail..it usually puts my shopping trip to an end and ruins my ability to function for about an hour or so till the pain subsides.How can they get away with this offensive excessive use of this perfume when dept stores are no longer allowed to spray people without permission for the very same issue of people having allergic reactions. And why can't A and F have enough respect for people to recognize some people can be severely allergic... but they just keep spraying it on everything... ugggghh!!!
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Inappropriate pictures and loud music
Posted by Tsalyer69 on 12/28/2011
MISHAWAKA, INDIANA -- I was shopping with my son and nephew, both 15, over the weekend and they wanted to check out Abercrombie & Fitch. I had no idea what we were getting in to, but thank goodness I didn't have my 4 and 11 year old sons with me. First of all, there was a live male model at the entrance of the store with no shirt on and his jeans pulled down as low as possible without being completely obscene (very close, though!) As we were shopping the boys mentioned that they couldn't stand how loud the music was (& keep in mind they are normal teens who listen to loud music, so you can imagine how ridiculously loud it had to be!) Then, I started to notice the pictures and posters all over the store of partially nude people in very sexually suggestive poses (one male was completely nude and just had his arm covering the necessities). I was uncomfortable and the boys were feeling awkward as well. We left and I will not go back.....still just trying to figure out why a store that sells CLOTHES would use nude models to advertise?!?!?!?!
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Posted by clutzycook on 2011-12-28:
If his pants were covering the essentials, that's legal. Inappropriate, yes, but entirely legal. Your best way to voice your opinion is to voice it with your wallet.
Posted by Anonymous on 2011-12-28:
Some people just like shopping for the bare necessities.
Posted by Anna Molly on 2011-12-28:
Indeed, J4A.

Posted by trmn8r on 2011-12-28:
A&F has a long history of testing the boundries of decency. Just this past year, they introduced the "push-up triangle" padded swimsuit top for 8 to 15 year olds.

Yup, a swimsuit designed to augment the bust of 8-yr-old girls. Can't make this stuff up. Good for you for walking out.
Posted by Anonymous on 2011-12-28:
trmn8r> Girls have been stuffing their bras since before your time...what's the difference? They're just sidestepping the box of tissue. I think that story was blown way out of proportion.
Posted by Buddy01 on 2011-12-28:
trmn8r--I read just today that there was such a protest from parents groups over the push-up triangle that it was removed, but the bottoms are still sold.
Posted by MDSasquatch on 2011-12-29:
You forgot to mention the overwhelming stench of perfume and cologne.
Posted by Cwazychicken on 2011-12-29:
I once went into the store because i got a christmas gift from my aunt, when i was 16. I hate ambercrombie so i was going to return it. I agree, this store does have loud music and sexual pictures and personally, i can buy clothes i like better at a dollar store for much cheaper than that crap.
Posted by Jon on 2012-12-23:
I am not sensitive to smell so the powerful colong does not particurally bother me. I
Posted by Jacob on 2013-12-19:
I always get a headache from the overbearing cologne smell before I even find the store itself. I went to one once and all the employees and customers had this, "we're too cool for this world" attitude. They've come under some bad publicity lately and I hope they go out of business.
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Store not run by kids
Posted by Ashley222 on 12/25/2011
As a member of the A&F teamfor over two years, some of these complaints appall me. Most of all, what offends me is the use of patronizing terms directed at the managers. Calling someone a "little kid" or "12 year old" is so patronizing. You do know that all managers have to have at least a bachelors degree. Only about 30% of Americans even have a college degree so maybe you should be more informed before you call the managers dumb. There are some policies that the managers have to follow that they don't even like, but there are reasons that they exist and you have to respect that.
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Posted by trmn8r on 2011-12-25:
It is quite possible that customers are not favorably impressed by managers at A&F, even if these people have college degrees.

A degree doesn't mean much unless you go out and do something with it. OK, so you have to be 19-21 to have one, but you can be very immature. You have heard of the expression "book smart," right?
Posted by lexophiliac on 2011-12-25:
Amen trmn8r. My friend majored in Liberal Arts and has been kicking himself in the keister ever since.
Posted by Starlord on 2011-12-25:
There are many over-educated idiots running around out there. Having a degree really doesn't mean too much when you see some of the programs like World's Dumbest and Most Shocking, and you see what a lot of college kids do while their parents are paying through the nose for a 'good education.'
Posted by Anonymous on 2011-12-25:
I work in health insurance and dr's call into my work a lot. These people have spent years in school, and I'm amazed at how little they know sometimes
Posted by Anonymous on 2011-12-25:
"The only thing that interferes with my learning is my education." ~ Albert Einstein
Posted by Jay on 2011-12-25:
Give me a person with the ability to reason with common sense over a college diploma any day!
Posted by clutzycook on 2011-12-25:
You all said it so well, I'm not going to say anything other than some schools give out bachelors degrees in boxes of cracker jacks.
Posted by JayByJay on 2011-12-27:
Ashley, I often disagree with the complaints on this site as well, but this is a very unprofessional way to handle complaints, and could potentially backfire on you.
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The Rude And Obnoxious Manager
Posted by Wranzato256 on 11/27/2011
WEST NYACK, NEW YORK -- The line was 40 people strong, and there were two empty registers. I asked the store manager, Chris to open the other two. He refused, and said it wasn't his job. He had at least 7 other employees folding shirts and still refused to get on a register himself and help the now 50 customers wanting to purchase goods. Half walked out. Its clear why Abercrombies stock is falling, no matter what the product, consumers will not be abused in order to spend their hard earned cash.

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Posted by DebtorBasher on 2011-11-27:
Those who were folding shirts may not have been trained for cashier and they wouldn't be able to just take somone from the floor because they would need codes to sign onto the registers.
As a manager, if this was on Black Friday, he should have made a schedule for all registers to be open, if he had enough to cover them.
Posted by Anonymous on 2011-11-27:
Some stores hire seasonal employees to keep the floor clean. They are not register trained. Sounds like these may have been seasonal employees. Managers don't usually work the registers. They have to keep an eye on the other employees to make sure that they are doing their job
Posted by raven2010 on 2011-11-27:
I am wiling to bet if Chris had run a register himself, then complaints would pop up saying someone needed a manager for something but he was too busy running a register.
Posted by clutzycook on 2011-11-27:
I think in light of the fact that there were 40-50 people in line waiting for a register, the manager could have jumped on for a few minutes and helped clear some of the backlog.
Posted by Anonymous on 2011-11-27:
Exactly Raven. Managers have to be available for customers as well as employees. They can't be available if they are on the registers all day.
Posted by Skye on 2011-11-28:
Tis the season to be jolly.

Posted by A on 2013-01-22:
I'd be interested to see how many people A and F have in their employ to deflect online criticism where they are getting ripped to shreds from customers who are sick of being ABUSED. Yes, I said abused. They'll never see another penny from me. And my kids will not shop there or at any of their partner stores ever again.
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Order cancelled
Posted by Yabin77 on 09/02/2011
I don't know why they cancelled my online order. It is my first time order online, and then I try to call customer service to ask why? He answer me: 'I suspect you resell' !!! How big was my order??? Only $300.64.
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Posted by raven2010 on 2011-09-02:
Sometimes it isnt the size of the order, but the numvbr of "like items" that can flag someone as a possible reseller.

For example, buy 100 pair of 99 cent socks.

Did you order many of the same items?
Posted by Aman on 2012-01-02:
I placed order online for $200 for the first time and they canceled my order becuase they suspsect i'm reslling their merchandise. I never got any more this and i'm not allowed to shop there any more..
Ridcious customer service and FALSE Al ligations on customers..

Will never Shop there again..
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Store 10402 A&F TERRIBLE customer service (rude employees)
Posted by A&F NOT on 08/24/2011
SAN JOSE, CALIFORNIA -- Letter to managment
Last night (August 23rd) at around 9pm we were in the Valley Fair Branch of Abercrombie & Fitch in San Jose California # 10402 buying some school clothes for my daughter. IN our collection we had a pair of jeans, pair of shorts and a tank top.

I arrived at counter with items mentioned above. I laid them on high counter and the girl at counter took clothing items and laid them on lower counter. She then gave me the amount which I knew was not enough money. So I asked her if she rang in all the items, she rolled her eyes at me and said YEA. At this time I noted that the shorts were not on the back counter where the security tags are removed and still next to register. I then stated those shorts, she picked them up in huff and rang them up giving me new total with a attitude. My 16 year old daughter was with me and I asked her to go to Hollister as I did not need her picking up attitude from a rude employee and asked for manager. She did not get manager and proceeded to take my credit card telling me machine in front did not work. She ran the card no less than 20 times back and forth back and forth. I asked her if she wanted me to try the one on my side and she handed card back and it rang though and worked which was really the worst thing that could have happened as now she was REALLY angry. She proceeded to bag my items and "shift" manager was there by this time and I asked her if this behavior was ok with her? I then noticed when she handed me the bag on to the HIGH counter that the shorts were still on counter, I asked for shorts and the girl did something unbelievable. She did not as most staff is instructed bring the bag back down and finish packing order. Instead she grabbed the shorts as if they were dirty laundry and JAMMED them into bag that was sitting on counter in front of shift manager. I looked at shift manager who was unprepared and did not even know what to say. On the way out she said sometimes people have a bad day???? After discussing it with my husband I will be returning all items today and sharing my experience. In this economy customer service is key, and your company is not supplying this basic ingredient. I called store and was told I was speaking with store manager who said he had heard some of the story and that the shift manager did not tell him that the shorts were crammed into bag while it was in front of my face, I asked him to ask shift manager of this. He said it was my word against hers and if it had happened "the way" I described he was sorry about that but I was after all rude. Yes after all was said and done and my bought items were crammed in a wad into a bag I was upset, who would not be. I was as upset that the shift manager allowed the girl to laugh about matter and tell her she would take care of me.... Last shopping experience at your store and next stop is YELP and other like places so people can see your company is not interested in treating customers fairly. I am a business owner and if any of my employees spoke or treated a client that way there would be serious re training or reconsideration on weather that person fit the mold for my company!
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Posted by GreenstarYT on 2011-08-25:
While that's unfortunate you had a bad experience, this is one employee out of thousands. One bad apple spoils the bunch I guess. Like her shift manager said, sometimes people can be having a crummy day. Should she take it out on you? No.
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