WHITEPLAINS, NEW YORK -- December 11, 2010
As a concerned resident of (Yonkers, NY), I am writing about a problem of racial profiling. That occurred on December 11, 2010 at 6pm, while I was leaving your store Abercrombie ... read full review35 Replies - Latest reply on 01/11/2011
Issue with the store manager
ARLINGTON, VIRGINIA -- My teenage daughter wears Abercrombie Kids clothes every single day of the year (she's a petite teenager). Recently we were in NYC where the only option was Abercrombie & Fitch -- four floors of loud ... read full review9 Replies - Latest reply on 07/24/2009
The Rude And Obnoxious Manager
WEST NYACK, NEW YORK -- The line was 40 people strong, and there were two empty registers. I asked the store manager, Chris to open the other two. He refused, and said it wasn't his job. He had at least 7 other employees folding ... read full review7 Replies - Latest reply on 01/22/2013
Law Suit Hijab
To Whom It May Help
Watching the law suit play out on the news is nerve racking since we are not allowed to show our culture or religion when we go on a job then why should they.
We have American ... read full review28 Replies - Latest reply on 06/28/2011
Pornographic shopping bags
I was shocked to see the Abercrombie and Fitch shopping bag. It was racier than the centerfold of Playgirl Magazine. The model had his zipper opened exhibiting a shaved pubic area. I wouldn't want any ... read full review25 Replies - Latest reply on 12/23/2010
NORTHBROOK, ILLINOIS -- Where are the corporate brains here?? WHY the loud music in a children's clothing store? The employees of abercrombie kids tell us that they have no control over the level of sound in their stores, that it is set by the corporate store. We can not even communicate with the employees as they can not hear us speak. We can not hold a phone conversation because the employees can not hear us speak over the loud music in the store. The employees are complaining of leaving after 8 hours with horrendous headaches. A big sale was lost at abercrombie today due to the uncomfortable environment in the store...we took our business to GAP and spent $300 in their much quieter, much more comfortable environment. I think abercrombie officers better rethink their policy before they lose a lot of business.5 Replies - Latest reply on 08/12/2010Add reply
NEW YORK, NEW YORK -- A couple of months ago I made purchase from Abercrombie & Fitch.
4 Replies - Latest reply on 07/01/2010Add reply
The parcel arrived in Greece in short time but I had to pay 130 euros more for custom fees. Actually customs fee was around 30 euros and the rest were going to Fedex.
So I contacted A&F and told them that I won't accept this order because Fedex is charing to much. I m not satisfied with my order and I d like it to be returned. So far they charged my credit card with 135 euros but after a few emails I got my money back.
Now,2 months after that they charged again my credit card with 135 euros and this time its for good.
Plus they deactivated my account on their eshop and I can't access my order history in order to contact again with them and sort this out and they re not responding to my emails.
FARMINGTON, CONNECTICUT -- The West Farms--Farmington, CT store was just blasting the music so loud I had to literally scream at the salesperson to be heard. Also, the automatic perfume spray it just offensive. The smell was ... read full review8 Replies - Latest reply on 02/15/2010
Abercrombie as a company does not understand the meaning of customer service. The music is so loud at our store in Willowbrook Mall in Houston, Texas that you have to yell to be heard and it hurts my ... read full review3 Replies - Latest reply on 09/01/2008
Online Rip Off
It was the first time I had ordered from A&F UK online. I had problems right from the start!
1. I didn't receive a confirmation email
2. I was overcharged for the item, with a random Beijing bank ... read full review2 Replies - Latest reply on 09/20/2009
Pretty But Clueless Employees
RIVERCHASE GALLERIA, ALABAMA -- The first was an exchange on the same exact jeans except for size. I'm thinking no problem, even exchange, just need 1 size up. Wrong!!! I bought the jeans on sale so the girl said I would have to PAY ... read full review
Terrible customer service. So loud that the sales person couldn't hear me yelling for a different size from the dressing room.. I hate this store. Add reply
THOUSAND OAKS, CALIFORNIA -- The store charged me for a wrong item. When I called and asked for the correct item to be held until the next day, I was told that they could only hold it until closing time. Well, being that the store was due to close in an hour, don't you think they could have made an exception since it was the store's error? I am most disappointed in the snobby, pretentious attitude I received from the staff and spending $50 on a pair of skinny jeans should not come with an attitude like this. 3 Replies - Latest reply on 01/18/2013Add reply
I know these are the clothes that my daughter wants but I am done! This company does not care and it is terrible when it comes to customer service. THEY DO NOT CARE. They are over priced and people should not go there. We are done!
2 Replies - Latest reply on 01/22/2013Add reply