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Abercrombie & Fitch Accuses Customers Of Fraud Daily
Posted by on
A& F has accused me of FRAUD, saying that I am selling their items online. I have never and would never want to sell clothes online, but they seem to think I do. I lost 45 pounds this year (2011) and it was nice to get into some nice clothes. NOW, I would not buy a button from them. I purchased over $2000 in clothes and because it was over a 3 month period, they assumed I was selling the items online. I have never been so insulted in my life. I had to buy all new clothes, they were not the only ones getting my money (which they never will again) I was purchasing several good deals online over those months with a few different online stores. I cannot believe that this can happen. However, this has not ended; I am pursuing this issue and filing as many complaints online that I can about my situation as well as having a few clients investigating the company’s policies and hiring standards for both domestic and international production.
What has happened to our world, that you are guilty before you even had a chance to explain your situation? OH and try to explain or EVEN FIND someone to explain what has happened to you. EVER SINGLE PERSON I talked to on the phone or online, could not help me and seemed to not even want to. This has to be one of the WORST companies I have ever come across and to think they have been around for so many years, it’s sad. Also, if you want to purchase these clothes, I found out allot about where they come from, which I did not know when I bought them, or I would not have done so. They come from just about every corner of the world BUT the United States of America, so think about that when you purchase your next muscle shirt or $180 pair of jeans. This will only be the beginning of you what will hear in the next year about this company because I have made it my yearly goal to expose this company and its horrible service, products and the lack of contribution to the USA. This company is on the top 10 list of contributors to sweatshops throughout the world. Not only that, recently my partner and I ran a test on them to see who they would randomly exclude from purchasing from their online store. They canceled his order just because we are at the same address. He had only purchased once prior to this and they canceled his order without notice, just as they did me.
This I know is a very long entry, but I feel it’s all necessary to make my point.
Thank you
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User Replies:
Anna Molly on 07/13/2011:
Where did they say this?
Venice09 on 07/13/2011:
Would they cut someone off without good reason? I don't know. I'm not saying you did anything wrong, but that they are just protecting their interests in a way they see fit.
madconsumer on 07/13/2011:
this sounds horrible. just because you purchased new clothes they accuse you of theft. I would shop elsewhere!

very helpful review!!
Anonymous on 07/13/2011:
There's more to this than what you are sharing with us..something specifically happened that caused A&F to accuse you of fraud. Purchasing $2000 at a retailer like A&F over a 3 month period is not suspicious behavior in itself. In addition, if any company accused me of fraud and I knew I was innocent, the last thing I'd be doing is posting all over the internet, I'd be meeting with an attorney.
Cwazychicken on 07/13/2011:
Yea, I wouldn't think 2000 is a lot of money in 3 months if you shop at A & F (the prices are ridiculous in my opinion)....A & F is overrated, you can get just as nice as clothes somewhere else for probably less of a hassle. I wouldn't doubt they would do this. I once walked into a a & f to return clothes I got for Christmas one year (and I would not wear them because I hate a & f), they only offered credit but I told them I would never be caught dead wearing their items, so they returned them lol.
Only 3? on 07/13/2011:
Did you buy multiple items the same color and style? Some places have a limit like 3 of the same thing... figuring that is the most of that particular item you would need for personal use. Not at A&F but another store, I wanted to buy 7 of the exact the same shirts for work, only to be limited. I turned around and walked out... another store got my money and was happy to get it.
Anonymous on 07/13/2011:
I agree that there is more to the story. Also, if the OP was selling clothing from her personal wardrobe, she can blame all of the re-sellers and counterfeiters on eBay for this! I have come across many sellers on eBay who purchase name brand clothing on sale/clearance/outlet prices, etc, and then re-sell them on eBay. There are also several counterfeiters from Hong Kong who sell AF for well below retail prices. I'm really not surprised that companies are starting to crack down. I love Anthropologie but their clothing is extremely overpriced--a lot of pieces are 100% cotton and their quality control is TERRIBLE! I very rarely pay their retail prices. Their sales however, are usually pretty good, usually 50% off and after a while, they reduce the price further. Well there are several eBay sellers who take advantage of the deep discounts and then list them on eBay at RETAIL PRICES! I also refuse to buy from those sellers because it makes me so mad. Sale stuff sells out fast and these sellers buy up all the stock and try to sell it at retail price!
Anonymous on 07/13/2011:
Sam's mom, I too like Anthro at times, and have noticed what some Ebay sellers do with the sale items from there.

But back to this review - it doesn't seem right to me. If they are going to ban someone from shopping there, they should have proof. Banning customers who spend a good amount of money at their shop is not a good practice for sure. I am thinking they have a reason, but we don't know what it is. Clearly they offended the OP and that is what counts. They should present them with whatever their reasons are as well as proof.
trmn8r on 07/13/2011:
"Very helpful review". This is why a member of the month won't work.

I'd find this review "helpful" if it gave more details. As it is, I can't evaluate it one way or the other. Yes, it sounds horrible, but so did that French guy accused of raping the housekeeper in the NY hotel.
Anonymous on 07/13/2011:
very helpful review. I'm sorry they treated you like this.
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Customer Service - Lack thereof
Posted by on
My letter to their customer service dept which is still processing...
It seems that there customer service is just a superficial as their models...

Hi There,

I had placed 2 orders from your online store:
#XXXXX totaling $289.76
#XXXXX totaling $77.07

On Sunday evening (March 20th at approx. 6pm)

On Tuesday morning (March 22nd) I rc'vd 2 email blasts for 25% discount on my purchases. I called your customer service at 11am to see if I would be able to adjust my current orders to reflect the discount. The gentlemen who took my call was not very helpful, rude and was not able to help me understand how I would be able to go about applying this discount or even suggesting that I cancel my orders and reorder them.

I then proceed to replace my orders so that I could get my discount which I was able to do with success.

When I called your customer service to cancel my previous orders the first person that I spoke to was a lady who informed me that the items had not yet shipped and were being packed and there was nothing that could be done. When asked as to why if an item that has yet to be shipped why can it not be cancelled? Her response was "that is just the way it is!" I found this not very helpful and I found her to be extremely rude and when I asked her to not speak me in such a rude demeaning tone she got more offensive and then hung up on me.

I called back a 3rd time and spoke a gentlemen who was more polite and again gave the same answer - that an order that has yet to be shipped still cannot be cancelled. When asked to speak to a supervisor I was informed that Supervisors do not take calls no matter the situation. It was suggested that I could return my items to the store for a refund minus the shipping and handling charges.

Needless to say I am very frustrated with the lack of customer service that I have received from your company and I would like a full refund including the shipping and handling charges.

Just before I wrote this email, I noticed that Abercrombie & Fitch in the last 36months has had over 380 complaints through the Better Business Bureau and is listed at 259th out of 383 companies for customer service.

I would like to have this resolved quickly and efficiently.

Much thanks


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clutzycook on 03/22/2011:
don't hold your breath. They don't care.
Anonymous on 03/22/2011:
YOur best bet at this point, is to wait until your order arrives, and then return it for a refund. I don't know why people even bother wasting their money on that overpriced crap. I can get basically the same type of clothing at Kohls for 1/3rd of the price, or less and return it at any time.
Anonymous on 03/22/2011:
Example #216,479 of why I will NEVER buy something online.
Anonymous on 03/22/2011:
Plus, I never understood why people buy clothes online. I mean when I'm in a store, I like to be able to pick it up, feel it, touch it, and make sure it fits me, than blindly look at some JPEG on the internet and guess that its going to fit me.
clutzycook on 03/22/2011:
Depends on what we're talking about, Prince. I won't buy dresses online because I might be a size 6 in one dress, but a size 2 in another (yeah I wish!). Same thing with pants and lingerie. I've bought shoes online without too many problems. It helps if you buy from a site that has a no-hassle return policy.
Ytropious on 03/22/2011:
A) Most coupons are not good on prior purchases. Such is life, it's a gamble. They can't apply a new sale to an old order.

B) Once an order is at a certain point, it's not as easy as calling up someone in a warehouse and saying "you need to cancel mary beth's order, you know the one, she doesn't need it anymore". They process thousands of orders a day. Once the order is placed and moved on to the next stage (in this case, packing), it's not as easy to cancel as you think OP.

C)Just return the second order once you get it?
Starlord on 03/23/2011:
Ytropius is right. I purchased a set of CD+Gs for Karaoke for $25, then I see today they are marked for clearance at $20. I don't have any illusions that if I contact them, they wll send me five dollars. That's life.
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Racial profiling
Posted by on
WHITEPLAINS, NEW YORK -- December 11, 2010

As a concerned resident of (Yonkers, NY), I am writing about a problem of racial profiling. That occurred on December 11, 2010 at 6pm, while I was leaving your store Abercrombie fitch, at the Westchester mall store # 10527 one of your security officers stopped my husband & myself based solely on according to your store manager was suspicious activity
First of he said it was store policy before anyone leaves the store, funny thing, as he attempted to GRAB the bag from my husband’s hand he asked did we have a receipt for the items we had. I asked him what the hell did he think was in my hand? All awhile a customer was walking right out the store; he did not ASK THAT CUSTOMER TO STOP!! BUT IT’S STORE POLICY??!!??? We had other bags as it is Christmas and that was not our first store, he then asked to see what was inside our other bag … as reluctant as my husband was he opened that bag as well, meanwhile a scene was being formed outside the store you not UNDERSTAND the embarrassment we went through?

We then left dumfounded as to what happened, we went back to Abercrombie fitch and watched on the opposite side of the mall, NOT ONE CUSTOMER was stopped WHEN THEY LEFT THE STORE as frustrated I became I went back to speak to the guard to ask him if its “STORE POLICY WHY DIDN’T HE STOP ANYONE ELSE. Again “your store manager stated that we beeped when we left the store.. I said you are joking right? I asked how is that possible when there are no alarm sensors at the doors. At that moment she changed her story again and told me that one of the employees suspected suspicious activity. I said could it have been when we were waiting online for 20 minutes SPENDING $ 175.00 because there was only one cashier as busy as that store was? She smirked & laughed and said “ LIKE I SAID ONE OF THE EMPLOYEES SUSPECTED SUSPICIOUS ACTIVITY” at this point again another scene I then asked her for the her district managers name & information she refused to give me the information. I said fine so I asked did the security guard work his identification and did he work for Abercrombie fitch or the mall? she said that we worked for the mall. I again left because there was no answers or cooperation and truly pointless.

Since she told me the guard worked for the mall I thought let me go make a report on the guard, again she made me like a complete idiot after waiting for a security supervisor for the mall we came to find out that he didn’t work for the mall he worked for Abercrombie fitch through a different company.

The mall supervisor security guard told me to go into the other Abercrombie fitch and get the information I needed because clearly I couldn’t get it from the original store, as aggravated as I was the store manager at that store clearly seen I was so upset & frustrated that she asked was there anything she could have done.. I told her as appreciated as I was for her offering to help there was nothing she can do. I also told her that if my daughter didn’t want the coat that I brought her I would have returned it immediately without hesitation. But just know I WOULD NEVER SPEND ANOTHER PENNY IN THAT STORE EVER, After telling my daughter what happen she urged me to return the coat.. Please forward my thanks again over to her.

This violated our civil rights. For unreasonable search and seizure There can’t be an explanation that can justify why they both did Without parable cause, needless to say neither one of that had a reason this was based on hearsay, which was unfounded information, not even an apology was given! I urge you to take action now to address this problem. And unfortunately this is not THE LAST of this I WILL be seeking legal actions!

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Anonymous on 12/14/2010:
Just stop shopping there. Everybody should.
MRM on 12/14/2010:
I don't shop at Acrombie due to their high price and unknown brand names they sell. I preferr JCPenney for the low price and the brand names.
JerryCee on 12/14/2010:
I have heard of this same complaint against A&F in the past. If that happened to me I would call the police myself and tell the store personnel and mall cop (think of Southpark) that we will all search my bags in the presence of the city police. While waiting for the police I would make note of date, time and gather names in preparation for the lawsuit. I quit shopping there because of the offensive marketing. Remember the 60 Minutes report on A&F?


clutzycook on 12/14/2010:
I fail to see where racial profiling comes in. Most stores have policies that state that they reserve the right to inspect any and all packages brought into their stores. It is usually around the holidays when they exercise their right the most.
FlShopper on 12/14/2010:
An employee may very well have reported suspicious activity that needed to be checked out by security. Doesn't mean the employee was right about what he/she saw, but part of the job is to look out for stuff like that.
Anonymous on 12/14/2010:
Ya think?? The OP may be right on this. We'll never know. If the store has a policy of checking bags from other stores, why weren't they checking bags when she stood across the mall and observed? If she exhibited "suspicious activity", why wouldn't they tell her what that activity was? I would have wanted to know what that activity was to ensure that I did not do it again. Why tell her she "beeped" when she didn't?

I have no problem with these "policies" when they are applied fairly. This doesn't seem at ALL fair. It doesn't even seem fairly RANDOM - they didn't check anyone else but HER. And they did not have the grace to apologize for inconveniencing and embarrassing her when they were wrong! She has every right to be upset.

Anonymous on 12/14/2010:
All I see is a store manager who is a liar. (She said the security guards worked for the mall....) Starting with that fact, I wouldn't discount the OP's story as quickly as had been done here.

I hope the OP returns to the mall to properly document how many others of her and her husband's race they stop to check bags vs. how many people of other races they stop. I don't know what I would do with that information, but if a trend is identified and documented, I would be interested in A&F's explanation, to say the least.

Properly documenting their behavior over time would be far more important than the single incident, in my opinion, since something else other than race (or even in addition to) could have provoked them into stoping the OP.
yoke on 12/14/2010:
I can see the managers side of this. The OP became irate because they were asked for proof of purchase. It has NOTHING to do with race. It also happens to white people. The OP would not let it go and the manager wanted the OP out of the store since the OP was making a scene. Had I been the manager I would had called mall security and asked for them to be escorted out of the mall.

I would love to know the other side of the story.
FlShopper on 12/14/2010:
At my store, LP doesn't check every customer's receipt, they do it completely at random. For every customer stopped, at least 10-20 go by. We have signs stating that the store has the right to inspect packages. Most customers willingly oblige and then go on their way. I have seen quite a few, however, who immediately take a combative stance and give LP a lot of bad attitude. Ironically, all that does is make LP take a closer look.
CITIBLU on 12/14/2010:
Thank you for your comments, but there are few things that need to be clear up. First, there is no sign post about bags are subjected to search. Also if you consider standing online for 30 minutes with 1 register open suspicious, then everybody in that line should had been checked. We never made a scene the flash light cop, snatch the bag out of my husband’s hand and that’s what cause the scene, while we were exiting the store.
CITIBLU on 12/14/2010:
@ werelucky YES spending $175.00 is very suspicious!!! & if there was a policy posted I wouldn’t have entertained posting or even debating about it! And gracefully left the store, & its funny how “Yoke” stated about over reacting!! Maybe because it wasn’t them! Abusive/inappropriate behavior isn’t posted neither, so that means I should have or could have? (Sorry) but true LOL @ yoke were you @ the mall? Or an employee of A&F because you seem to be very defensive on their behalf.

jktshff1 on 12/14/2010:
citi, yoke gets just $0.01 for Abercrombie posts. Must be trying to get a raise:)
MRM on 12/14/2010:
What is the race of the OP? Without the race being stated, OP could be white, Asian muslim, or black.
trmn8r on 12/14/2010:
I'm sorry, but all I see here is some shoppers with large shopping bags (some from other stores), and loss prevention personnel making sure that the items in their possession were paid for.

As for embarrassment, imagine the embarrassment of having items not paid for - it would far exceed that of simply producing a receipt and showing what is in the bag.
CITIBLU on 12/14/2010:
We didn't have a lot of bags,my husband had 1 bag from the clarks store that's contain shoes and the bag from AF with the 1 item we bought from there,which was a coat.As far as race we are puerto rican and black.
Anonymous on 12/14/2010:
CITI, I think your complaint is valid. The doubters have just never been unlucky enough to have this happen to them. I was once, long ago, accused of shoplifting. I had left a store without purchasing anything. When they asked to see my purse and couldn't come up with anything, they didn't even offer an apology. I never shopped at that store again--and it's been a good 30 years! I figure it was profiling because of my age at the time. People don't know how humiliating this is until they go through it. It didn't make me less embarrassed either when they didn't find anything.
Anonymous on 12/14/2010:


One of my favorite "What Would You Do" Episodes. They did an experiment that simulates this type of profiling. It is "acting" but what is interesting to note is the large percentage of people that think it is OK. Kudos to those who came to the actor's rescue.

It happens everyday and it happens to a disproportionate number of minorities. You may not understand because it rarely happens to YOU. It IS real and it is NOT OK. If they want to check bags, they need to check ALL bags. If they check all of the bags, it tells the customer, "Hey, we are doing this to protect our inventory and keep prices down for all of our customers." If they pick MY bag to check and not anyone else's, it says, "Hey, I think YOU stole something. Prove to me that you didn't." That's no way to treat your paying customers. It's just unacceptable to me.
CITIBLU on 12/14/2010:
@YTROPIOUS,SHE TRIED TO SAY WE BEEP,UNTIL WE TOLD HER THERE ARE NO ALARMS ON THE CLOTHES AND SHE CHANGED HER STORY AND SAID AN EMPOLYEE SAID WE LOOK SUSPICIOUS.But was it in his right to snatch the bag out my husbands hand?But I never knew your consider suspicious for standing online for almost a half hour.
jktshff1 on 12/14/2010:
While I can understand the op's arguments, and their problems with the management, the business has the right, no the obligation to check baggage leaving the store, especially if the "baggage" was brought into the business. That sets off alarms. "Profiling", while not politically correct, is right. If 75% of loss is contributed to Asian folks, I would stop 90% of the Asian folks leaving my store.
Anonymous on 12/14/2010:
Following that theory jkt...they may want to take note that (according to the FBI Uniform Crime Reports) 68.1% of the perpetrators of the crime of larceny were white in 2009 and additionally, that nearly 50% of retail shrinkage is due to EMPLOYEE theft, not shoplifters. Profiling is just plain wrong.
Anonymous on 12/14/2010:
lee, I saw the show you are talking about. It was pretty eye opening and disgusting that people thought it was okay. I guess people won't understand unless it happens to them.
JerryCee on 12/15/2010:
A&F has a long history of discrimination in hiring. Not surprised that racism is store policy.
jktshff1 on 12/15/2010:
Let me rephrase, not right, but in some locals, a necessary evil.
trmn8r on 12/15/2010:
singsing -> You were accused of shoplifting. I don't see that here.

As I understand the complaint, the OP was asked for a receipt as an attempt was made to reach for one of their bags. I've had this happen. I didn't take it as an accusation, but an inquiry for me to verify I had paid for my goods.

It's hard to know without being there, the body language, and exactly what was said, what this was. I don't mind being called a "doubter," as I don't mind when stopped leaving WalMart to inspect my bags and receipt. I don't go there often, but this ISN'T the reason.
Anonymous on 12/15/2010:
sing and incred nailed it. It is a very real problem, and I don't doubt the validity of the OP's story either, based simply on the fact that she was lied to about who the security guard worked for.

Citi, you could have just said NO and kept walking, so I applaud you for not only allowing the security guard to check the A&F bag but also your other bags...I would have drawn the line there, if I would have even stopped.
trmn8r on 12/15/2010:
just_cause -> Singsing told a story in which they *believe* they were profiled some time in the past, and they were *accused* of shoplifting. Maybe I missed it, but I didn't see where the OP was accused of shoplifting.

incred posted research and comments on profiling in general.

I agree profiling isn't good, but I don't see that it necessarily happened here. Maybe I would have had to be in the OP's shoes to know.
CITIBLU on 12/15/2010:
@trmn8r,so your telling me its OK for the store guard to snatch my bags out my husbands hand and then ask for an receipt that was in my hand which I was reading walking out the store.
Let me ask you this if they was watching me the whole time,didn't they notice that I spent $175 and they place the stuff in the bag,also they must have saw and watch me walk from the counter straight to the front door,never made stop,SO MY QUESTION IS WHY STOP ME,IS THAT CONSIDER SUSPICIOUS?
FlShopper on 12/15/2010:
The behavior that was interpreted as suspicious could've been during the time you were shopping, not during the time you were waiting on line.
I work the front line at our store and I know that most of the people we catch trying to take something always have paid-for items among the stolen items, so paying for items at a register doesn't automatically exculpate anyone.
Understand, I'm not saying that you stole anything but I am saying that perhaps you behaved in a way that an employee found suspicious and that employee acted on it. That is part of the job. It's unfortunate that you were treated badly by the guard and had to deal with a manager who couldn't get her own story straight. But being stopped and asked to have your receipt and bags checked doesn't necessarily equal racism or profiling.
MRM on 12/15/2010:
This is a very unfortunate incident of shopping while black.
Anonymous on 12/15/2010:
FIShopper, I agree with you, but in this case the OP was not only initially treated very poorly by the security guard, but she was lied to about who the security guard worked for and she was lied to about the alarm going off. I'm all for loss prevention and whenever I leave a store if the alarm goes off, I stop and wait for someone to come check my merchandise or tell me to continue on. If I am ever treated in the manner the OP was treated, where a security guard grabbed my bag out of my hand, I would tell the guard where he could stick it and be on my merry way...I don't blame the OP one bit for being upset, she has every right to be.
Inat on 12/15/2010:
each time I leave Sam's club, I have to show a receipt. last night, I got stopped at Lowes b/c I set off the alarm - I showed my bag with the purchase and the receipt. I then went on my way. Remember, you are shopping in a private business on private property - frankly, the 4th amendment doesn't apply. Were you treated poorly? Yes. is there grounds for a civil or criminal complaint? No.
Anonymous on 12/15/2010:
When you become a member of Sam's Club or Costco, you agree to allow them to look over your receipt/purchases before you leave. It's part of the deal. You don't have such an agreement to shop at A&F or most other *public* stores.
Inat on 12/15/2010:
public store? Those are private businesses. They have the right to ask you to leave, not bring in bags, check coats, etc. I'm not saying it is good business practice to do so but they can do it.
Obsfucation on 12/15/2010:
They do have each of the above rights, but they do not have the right to touch any of your property, and the bags and receipt belong to the OP, not the store. Linus points out that the agreement is different with the club stores, but this doesn't apply here.

If it were me, I'd politely refuse, but offer to call the police if they are accusing me of stealing. However, if it turns out that I wasn't I would pursue legal remedies for an unlawful detention. These stores cannot have it both ways, either detain me or leave me alone. Only a police officer is going to search my private property.
Getreal0910 on 01/11/2011:
All store have alarm systems set up in the front of the store, they are just under the floorboards so you cannot see them, that's pretty much standard for mall stores, second, if the alarm does beep in an A & F, an associate has the right to look through your A & F and inquire about a receipt, usually this is done, to make sure that no sensors are left on purchased clothes, but also to make sure there is no theft. As for the security guard, inquiring about ur bags, if the alarm did not beep, then he shouldn't have stopped you, unless a manager suspected proable cause, even still they should have done a better job explaining why they stopped you. As for the manager not knowing if the guard worked for the mall or store, that happens a lot, around Christmas some high volume store with shoplifting problems will hire seasonal offiers for a few weeks, usually different officers every day, the managers aren't given any ownership or authority over them, as corporate assigns these responsibilities, she proabably just didn't know.
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Rude manager at store 10402 Valley Fair,CA
Posted by on
SANTA CLARA, CALIFORNIA -- I was shopping with my younger sister in the valley fair mall on Monday July 5,2010. We were shopping for jeans for her and had gone into several stores to try on jeans including their sister store 'Hollister'. My mother and youngest sister were in the Abercrombie (store for kids) next door while we went into the Abercrombie and Fitch. We had found some jeans for my sister to try on and set them aside while we went to get our mom so we could show her the jeans. My youngest sister was in the fitting room trying on some shirts and we all went into the fitting room with her to wait (since there were no chairs). My mom made a purchase of three tops for our youngest sister and we went back to Abercrombie and Fitch to try on the jeans for my other sister. My sister and I waited in the long line to try the one pair of jeans on. When it was finally our turn we proceeded to go into the room and the girl who was running the fitting rooms told us only one person could enter the room. I had been going into the fitting rooms all day with my sister to help her try clothes on (as sometimes she gets confused about what is going on)including Hollister (sister store). I politely asked the girl if I could please just sit in the room with her while she tried on the pants. She told me that I couldn't. At first I thought it may be a loss prevention policy, but my sister nor I had any bags, purses, or coats that we could conceal merchandise in and we were only taking in one item. I told her it would probably be OK with the manager, at that point the girl went to call him. In the time that she was gone I was able to help my sister with trying on her pants on and we were already leaving the fitting room by the time the manager came. He asked "do you want to talk to me?" I said that I was just wondering why they had such a policy in effect and it waas ridiculous. He said "that's just our policy" and I continually asked him why, and he kept saying "because it is" with no clear reasoning. I pointed out that a customer may have a disability and need assistance when trying on clothes. He said in that case they would make an exception, but it needs to be stated. I told him that not everyone wants to clearly state their disabilty, and in some cases (especially teens) it may be quite embarrassing to have to explain to a stranger why they would need help. The entire time he was speaking to me with his hands folded across his chest and in a very condesending tone. When I asked for his district managers name and phone number he said he could not give that information to me. I am a retail manager myself and work for a very reputable company that believes the customer comes first. I was appalled by his actions and lack of compassion for the situation. I do not believe that it was a company policy (since he had no explanation, and we did the same thing in both of their sister stores that same day). By the time we left the store my younger sister was in tears and said she never wanted to go back to that store again. She felt embarrasssed and felt the manager was not sympathetic to her needs. This store or staff was very unfriendly, and clearly do not care about their customers or the potential lawsuits that could come out of a situation like this one. I have emailed the company and have yet to get a response. Please do not shop there if you feel you have been treated this way by any of their employees. This needs to stop and the only way will be if customers stop shopping in these stores, they will be forced to change their ways to maintain business.
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spiderman2 on 07/08/2010:
You know what I would love? I would love for someone to come in your store (since you are a retail manager) ignore your rules and then tell you to shove it when they ask why you have such stupid rules. If you don't like rules at A&F go shop somewhere else. Last time I checked many stores sold jeans.
Nohandle on 07/08/2010:
Did you discretely step aside to speak to the manager or was this done in front of your sister? She felt embarrassed and left the store in tears. According to you the store had a policy but they were willing to make an exception for a disability yet you felt one should not be required to mention a disability. Is this correct?
jktshff1 on 07/08/2010:
No different than inquiring about my service dog. I explain that and usually have no problems. Probably would be easier if I used one of those expensive collars or jackets that say service dog, but I ain't going to spend that money. A simple explanation that your sister needed assistance would have helped.
Anonymous on 07/08/2010:
So you snuck into the dressing room with your sister despite being told no, while the employee went to get the manager for you, and than you argued with the manager for whom knows how long in front of your sister...and you are angry at A&F? OK sure, I'll buy that.

PepperElf on 07/08/2010:
I don't think "not liking being told no" counts as disability.

Weedwhacked on 07/08/2010:
So you broke the store's rule and harassed the manager as to why a certain company policy was in place? He or She didn't make the policy, they just have to follow it. A store doesn't need to explain their policies to you just because you don't agree with it.
Venice09 on 07/09/2010:
I think you both handled this poorly. The manager should have been less condescending, but when he told you they make exceptions, you should have taken him aside and explained that your sister needed assistance. You didn't give him the chance to accommodate you, so you really shouldn't complain. And because you were unwilling to compromise, your sister ended up in the middle of this and left the store in tears. It really didn't have to turn out that way.

Also, just because you had been getting away with breaking the rules doesn't mean you should have been allowed to continue breaking them. As a manager, I'm sure you can appreciate that.
Ytropious on 07/09/2010:
I don't see why you needed to argue with the manager. Stores have policies, you don't need to argue them because you don't like them. If your sister had a disability then fine, he would have made an exception, but she DOESN'T. If your sister is capable of doing it herself, then you need to follow the rules like everyone else. Oh and guess what, you don't need bags to shoplift jeans.
Getreal0910 on 08/11/2010:
As a manager for the company I will tell you that IT IS a real store policy to not let two people in a fitting room, unless there is a disability. Many people of different disabilities that we cannot see, and when they tell us they require assistance we let them in together, no questions asked. You would be surprised how people steal, you don't need a bag, purse etc. ppl just rip off the sensor, and put the shirt on under there other one and walk out..and as a manager, we have Loss prevention agents in our store, and if we violated that policy we would be fired, sorry you were inconvienced, but we don't want the inconvience of being fired.
martham on 10/06/2010:
Your sister might have been crying because she was embarrassed by you. Why make such a big deal of something so small when you could have just said "okay" and went on with your day. I'm sure your sister can put her pants on just fine, it is one of lifes' skills.
Cook1023 on 10/12/2010:
I work for Hollister too and my manager told me it is fine to allow other people in the fitting rooms if the situation makes sense, like with disabilities, but otherwise no. I have to back up "Getreal0910" on this one. The company sounds consistent on the issue and that is coming from a manager in "Getreal0910" --> btw, I work in a Colorado HCO, where do you work? as I assume our policy is company wide and not just a state specific thing.
ashley222 on 12/06/2010:
As an employee of this company, it is a policy that we enforce. People try to steal all the time, that's why the 5 item limit is imposed as well as this policy. If there is a disability, all one needs to do is state it to the employee assisting them. We aren't mindreaders after all, we are just following policy so we don't get in trouble. It was inappropriate to go against what the employee said, he or she does not make the policy and we have no way of knowing that you won't shoplift.
Starlord on 12/06/2010:
You don't need to explain what a disability is, only that one exists.The ID cards we have for our service dogs has the DOJ phone number for the ADA desk on the back of them. I tell them if they really have a problem, they can call the Justice Department and find out from the people who know what they are talking about, or I can collect their names and addresses for the subpeona list so I can sue the place of business for real money. This usually opens their eyes.
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In this economy, customer service should be more of a priority than ever ...
Posted by on
LANGHORNE, PENNSYLVANIA -- My husband, son, and I visited the A&F store in Langhorne, PA today (Oxford Valley Mall); my son had received some A&F gift cards for his recent birthday, and was excited about shopping for some new clothes.

We spent just about all of his giftcard money - spending in excess of $300 - at the store today, for purchases including a sweatshirt, several long- and short-sleeved shirts, and a $40 bottle of Colden cologne. When we arrived home and my son went through the shopping bag, we discovered that the cologne had not been placed in the bag with his other items.

After looking up the telephone number on the web (the sales receipt has a store location number, but no telephone number??), my husband called the store to tell them about the error. We did not want to have to make the trip back to the mall because of an error on the sales associate's part, and my husband asked the person to whom he was speaking if they would please (and yes, he used that word) ship us the cologne ... which they did, in fact, find at the counter, and admitted should have been placed in our bag.

The person on the telephone said that they "are not able to send anything out of the store"; when my husband asked to speak with a store manager, the person to whom he was speaking said that *she* is the store manager. My husband then asked for the name and contact info for a regional manager. The A&F person told us that they cannot give that telephone number to customers, and directed us to go to the website to put in a complaint.

We did locate a phone number on the web that was described as an A&F customer service number, but when my husband called that number, he was told that there is no longer a telephone option for A&F customer service; again, he was instructed to use the "customer service" option on A&F's website.

All we want is to speak with an actual living, breathing person, in "real time", who has some authority. We don't think that asking A&F to ship the cologne to us (and foot the bill for the shipping) is asking too much, considering that the error made was on the part of the store personnel. We have been polite and respectful, and we are well-educated (to respond to a couple of the comments on this site made by A&F employees that denigrate A&F customers, painting a majority of A&F customers as rude and self-entitled) ... but we do think that good customer service is not too much to ask for.

I don't want to send an email out into the black hole of cyber-space, particularly since I suspect that - based on many comments here - I'll never receive anything but a canned response. Besides, I just checked the A&F website, and there is NO specific link to a customer service portal; the closest I could find was a link to "contact us", with only 500 characters permitted and only a small handful of "subjects" ... that DON'T EVEN INCLUDE CUSTOMER SERVICE! (sorry to yell - I just find that unbelievable!!)

I understand that A&F may have needed to trim some costs in today's economy, but perhaps trimming them from the customer service arena was not the best idea.

I guess we'll wind up having to shlep back to the mall. I hope they don't give us a hard time when we go to pick up our cologne that we've been assured is "behind the counter"; we have our receipt, but who knows? Given the prices that they charge for the clothes there, and the way their customer service policies seem to be (de-)evolving (this site has been an eye-opener), I'm not sure how quickly we'll be returning to A&F.
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User Replies:
Mrs. V on 09/07/2009:
I'm very sorry that your son's purchase wasn't all there when you returned home. And you're right, it was/is the cashiers responsibility to include all the items purchased in the bag.

But it really isn't their responsibility to ship that item to you. It is being a bit "self-entitled" to insist on that (though, there is never a harm in asking).

If this item is something that you want, you will need to go back to the store to retrieve it.

Maybe you can ask for a $5.00 gift card for this trouble. Again, doesn't hurt to ask, but don't be surprised if they decline to do that.
Anonymous on 09/07/2009:
I agree with 'V'. You should have looked in the bag before you left.
andbran on 09/07/2009:
I also agree with "V"I make sure everything I bought is in the bag before I leave.that is your responsibility
yoke on 09/07/2009:
agree that you should have looked in the bag to see if everything was in there.
*Brenda* on 09/07/2009:
You guys really check to make sure every item is in the bag when you're out shopping? It's not the customer's responsibility.
Anonymous on 09/07/2009:
Brenda, Yes I do. If you paid the money you should check that you were given everything you paid for. This posting is a result of not being diligent.
*Brenda* on 09/07/2009:
realllly? what if you buy like 30 things? Do you stand there at the counter checking?
Anonymous on 09/07/2009:
If the person at the register is not "HOT!" then yes I would make sure everything I paid for was put in the bag. The only way this would happen to me is if she was a knockout!
Mrs. V on 09/07/2009:
Brenda - it may not be the customers responsibility, but it is the customer that will have to deal with the outcome if there is an item missing.

The customer has the duty to care for their items.

I, also, check my bag when shoping. If there are many items, I carefully watch when the items are being placed in the bags. I also do a 'once over' look at the cash reqister area before departing the store.
Ytropious on 09/07/2009:
A&F is overpriced garbage anyway. I would have sold the gift cards if I were you. Anyway it's a little of the store and the customers fault. Sometimes small items are set aside to bag last so they don't get smashed, then mistakes happen and they don't get put in.
I know it doesn't take but a few pairs of jeans and shirts to rack up 300 at that place, it wouldn't have been hard for the OP to check the bags before leaving. Also I know of NO place that mails items out to the customer for leaving them there. It would be awesome but it's not the standard. I'm sure if you really want the cologne you'll drive up there and retrieve it.
TheWordSmith on 09/07/2009:
If we'd purchased the items using a credit or debit card, we'd have happily accepted a credit to our account - no harm, no foul. But since the mode of purchase was several gift cards, we don't have that option.

My husband wasn't nasty or snotty when he asked them to send us the item; and, again, we honestly have more of a problem at this point with the lack of any reliable, convenient mode of reporting and rectifying customer service-related issues than I am about having to go back to the store to retrieve the cologne (although I still suspect that they will give us some push-back when we get to the store - I hope they prove me wrong!) To not provide the customer the option of speaking interactively with an actual person who is in a position of responsibility is - in my opinion, at least - not good business.

I'm also - genuinely - impressed with those of you who purport to account for every item you purchase, with every single purchase, prior to leaving the store. The reason I mentioned the bottom line of our purchase in my original post was to illustrate that we are not talking about just a couple of items; that shopping bag was just about *full*. The items were placed in the bag below counter level (the counter closest to the customer is raised to about chest level, the one closest to the sales associate is at a level closer to waist level to allow for easier folding and bag packing, I guess), so we could not see the items as they were placed in the bag (or not). The clothes that were purchased were all neatly folded to fit into the shopping bag - would the rest of you really have stopped to remove everything from the shopping bag (probably unfolding everything in the process when the cologne didn't turn up on the first pass) to compare its contents to your sales receipt??? Dang!

I was just trying to imagine a trip to Target - where I go every month or so to stock up on health & beauty items, cleaning and laundry supplies, cereal, paper goods, etc, plus (invariably) a bunch of things I purchase across a myriad of other categories - in which I checked every one of my bags against my sales receipt before leaving the store. ("Where are those darned hair barrettes???") That might entail checking through minutiae in, what, ten bags??? And many of you actually do that - before you leave the store?? Again, I'm impressed ... I don't know whether to characterize myself as "less than diligent" or the rest of you as "obsessively diligent". We did check as soon as we got home, when we were unloading the bag. Obviously not good enough. :-P
Ytropious on 09/07/2009:
Still, it doesn't mean you don't share at least part of the blame. If you don't go up there soon they'll probably think you aren't coming for it and set it back out for sale, then you'll REALLY have a problem. I'd get it taken care of ASAP and not shop there any more.
Mrs. V on 09/07/2009:
OP - I understand your frustration with not being able to physically speak to anyone at corporate (this seems to be happening with a lot of companies latey).

You can do two things at this time. Email them or snail mail them (you can do this return receipt requested.

And, yes, there are people that do check to make sure their items are placed in the bag(s). It takes a bit more work, but then you don't every need to return to the store for a missing item.
TheWordSmith on 09/07/2009:
Ytropious - yes, we know we need to get back to the mall ASAP, for exactly the reasons you stated. It's just a matter of getting back over there; it's not around the corner, and tomorrow starts another work-week/school-week. I'm thinking we need to make a follow-up call tomorrow AM (mall is closed now) to "remind" them to hold the cologne behind the counter (and tag it with our name, if that hasn't already been done), and somehow get over there tomorrow at some point. But that doesn't change the fact that their customer service practices are lacking.

Thanks for weighing in - much appreciated.
Anonymous on 09/07/2009:
TheWord, there are not many stores who WILL mail you an item you leave behind, whether your error or cashier's. Once you were explained that it could not be done, you should have just went back to the store and got it.

I understand the frustration, but cashier's are human just like you are. Unless you have never made a mistake before, you really have no call to be rude.

I like A&F clothes. I just buy them on Ebay.
TheWordSmith on 09/07/2009:
LadyScot - Not sure why you think we were "rude" to the sales associate or anyone else involved, nor why you think I don't understand that we're all human. I don't expect perfection. (Not even close!!) I'm probably harder on myself than I am on anyone else. And I think I've responded respectfully to everyone here, even those who didn't agree with me.

BTW, I am thrilled with customer service from companies such as Zappos and Amazon.com (which, coincidentally, are now the same entity), so I know that exemplary customer service is possible and still exists. It may not be the norm, but that doesn't mean that I can't wish it to be so!
madconsumer on 09/07/2009:
I've never heard of a store sending a left behind item either. hotels yes, not stores.
yoke on 09/07/2009:
mad, hotels also will charge you if they have to send you something you left behind.
madconsumer on 09/07/2009:
correct yoke, I was going to add that. but didn't.
yoke on 09/07/2009:
If A&F was a high end store they may have offered to send you the item, but it is not a high end store. It is just a cookie cutter store that every mall has.
laklisa on 09/08/2009:
Something other forgot to mention the store may not be able to send out the cologne due to alcohol content, etc. I know Saks will ship it to you, it just can't be done overnight or expedited shipping...standard ground all the way!
PepperElf on 09/08/2009:
Mrs V best answer.

Mrs. V on 09/08/2009:
Thank you, Pepper ^_^
Fufu487 on 09/24/2009:
I agree with OP that it's very frustrating to have no contact number for customer service. Sometimes snail mail doesn't resolve your problem (in fact, most of the time you receive no response at all).

I understand the stores policy though, in mailing items. IMO it would be more of a liability issue. What if they mailed it out and it never made it to you?? Is it the stores responsibility to send another one?? Was it the stores responsibility it was stolen from the mail??

I think the OP's huge complaint is the lack of being able to reach a cust service rep, though, and NOT the store refusing to mail the cologne.
C'monalready on 02/15/2010:
Being an associate of the company, and a consumer myself, I understand how frustrating that can be to not have an item you paid for, However, there is no policy in the store that allows associates to directly ship any product to a customer. Now while it was an error on the store's side, it was just that, an error. If you go into the store with your receipt, the associate or manager will gladly give you the cologne, and they should issue an apology for the mistake, at least that's would I would do. I hope you will continue to shop at A&F.
martham on 10/06/2010:
to ladyscot.....those A&F clothes you're buying on eBay are one of two things.... fake, or more likely...stolen. So please don't buy those unless you want to support the people who make a living off of raiding malls by day and sellling the stuff on eBay by night. Just sayin...

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Cancellation of Abercrombie Ruehl Hollister Online Orders
Posted by on
I have been a customer of A&F Co. since I used to live in the United States
back in 1993. Moving back to Europe in 1998, I kept indulging myself to your
casual luxury. Gradually, my interest expanded to all the brands of your
company, including the infamous Ruehl.

Being extremely upset, especially after learning many people share my
feelings via forums and internet blogs, I quote the following excerpt:
[...Ruehl Initiated Order Cancellation: Although it is rare that it would be
necessary for Ruehl to cancel an order...].
Concerning the above, I would like to inform you that Ruehl is highly
motivated when it comes to cancelling orders of unsuspected clients. Mass
order cancellations have occurred the past few months without the slightest
notification (orders #s: 69075, 68793, 68787, 68365, 68999, 72925, 73646,
73770 and 73779). Not to mention that
Ruehl_Orderservice@Ruehl.com never replied to my related enquiry.

Regarding the use of credit card, since all my orders have been unreasonably
cancelled by your company, I was infuriated to find out that "authorization
holds" remained in my account for 15 days for each order, whereas you define
3 to five business days!! Since I work in the bank sector, I know what that

Ruehl policies concerning fraud are well respected. However, it seems that
Ruehl manipulates those policies in an attempt to size down the on-line
orders and considers that all customers are suspects or potential criminals.
22nd century management and marketing rules don't comply with that. If the
company wishes to restrict the shipping policies, maybe you should consider
excluding overseas orders once and for all.

Otherwise, re-inventing your company as "Rude" might give you the
competitive "edge" in a market that values concept.

Be sure that your current "marketing" concept and customer treatment are
forming a negative public image.
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Posted by on
Abercrombie, a brand loved by all teens, old and young, is racist. There are many better clothing stores than Abercrombie, with better style.
In 2002, Abercrombie & Fitch sold a shirt that featured the slogan "Wong Brothers Laundry Service—Two Wongs Can Make It White" with smiling figures in conical straw hats, a depiction of early Chinese immigrants. The company discontinued the designs and apologized after a boycott started by an Asian American student group at Stanford University.[68] That same year, abercrombie kids removed a line of thong underwear sold for girls in pre-teen children's sizes after parents mounted nationwide storefront protests. The underwear included phrases like "Eye Candy" and "Wink Wink" printed on the front.[69]

More t-shirt controversies occurred twice in 2004. The first incident involved a shirt featuring the phrase, "It's All Relative in West Virginia," a jab at alleged incest relations in rural America. West Virginia governor Bob Wise spoke out against the company for depicting "an unfounded, negative stereotype of West Virginia," but the shirts were not removed.[70] Later, another t-shirt that said "L is for Loser" next to a picture of a male gymnast on the rings gathered publicity. The company stopped selling the shirt in October 2004 after USA Gymnastics president Bob Colarossi announced a boycott of Abercrombie & Fitch for mocking the sport.[71]

In 2005, the Women and Girls Foundation of Southwest Pennsylvania launched a "girlcott" of the store for selling T-shirts that read, "Who needs brains when you have these?", "Available for parties," and "I had a nightmare I was a brunette." The campaign received national coverage on The Today Show, and the company pulled the shirts from stores on November 5, 2005.[72]

Bob Jones University and its affiliated pre-collegiate schools along with other Christian schools have prohibited Abercrombie & Fitch clothing from being "worn, carried, or displayed" on its campuses because of "an unusual degree of antagonism to the name of Christ and an unusual display of wickedness" in the company's promotions.[73]

After Abercrombie & Fitch raised its price points in 2004, its products have been described as overpriced.[67] After the company opened its flagship in London, the brand was criticized in the UK because the merchandise that was offered to the customers cost double (or even a direct $/£ swap) the prices found in the United States.[74]

Who wants to wear Abercrombie when you can wear things that do not promote sex, violence, or racism!?

[references from http://en.wikipedia.org/wiki/Abercrombie_&_Fitch]
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User Replies:
Anonymous on 08/04/2009:
This is very old, outdated info. (and a cut and paste job) Although their shirts are still quite edgy, I don't think they have done anything that could be considered racist in quite a few years.

I'm sure if I am incorrect someone will be along with some specifics.

Anonymous on 08/04/2009:
If you don't like them, don't buy them. If enough people don't buy them, they will go away. On the other hand, if people want them enough to create a demand, then you're just going to have to learn to live with it, because it really isn't any of your business what other people buy.
PepperElf on 08/04/2009:
Yeah.... just go over to Tshirt hell if you want some nice shirts that don't offend anyone
Anonymous on 08/04/2009:
Another person with too much time on their hands. Probably from rural OHIO!
trp2hevn on 08/04/2009:
Oh, I love Tshirt Hell/Baby hell.
Principissa on 08/04/2009:
HA! I get almost all of hubby's shirts from there. Some of mine too.
Ttereza on 08/04/2009:
Yes, old news. I would like to assume that the company has since taken strides to be less offensive. (I recently worked there for a considerable amount of time and found no evidence of racism, etc.)

But why buy those items? Unfortunately the company is like the popular kids we all remember from high school. Some of us can sit in the back (like so) and poke fun at the items, the brand, the skimpy clothing, and all other shortcomings, but there will always be those who want to be associated with the company because of its undeniable charm over some individuals. This has obviously snowballed, and the "lifestyle brand" company continues to get a large and steady flow of customers from these phenomena. As far as I can tell, there is no convincing some customers to boycott Abercrombie. They're probably all still in grade school.
jktshff1 on 08/04/2009:
I would like to thank the company has the gonads to stand up to these "my feelings are hurt" people.
They got my bucks.
Ttereza on 08/04/2009:
Well! That would be something, jkt. ;)

But definitely the company has had a history with racism that should've been addressed at the time.

I am pretty sure that the company is trying hard not to slip up in such ways that were described in this post again.

Evangelette on 08/05/2009:
Of course I wouldn't buy them... I'm Asian-french and I hate the fact that they discriminate half of me...but I used to shop there until I found out the truth... *now I use my old clothes from abercrombie for chores* I usually shop at Banana Republic, Guess, or BCBG =)
Anonymous on 08/06/2009:
Abercompie and Fitch is for wannabe prep losers . . . .
Anonymous on 09/20/2009:
Oh. My. God. Ever heard of freedom f speech and expression,. YOU may not like the shirts, but others might. If I want to wear a shirt that makes fun of you, I will. Grow a backbone and some thick skin and stop being a crybaby. That is what is wrong with the US today. Too many crybabies and no humor.

In the 80's we laughed at ourselves and others. Today, we cry to mommy (the government) when someone makes fun of us. GROW UP and SHUT UP.
Anonymous on 09/23/2009:
If I worry about hurting someone every time I open my mouth, we best all keep our traps shut. Unless you are worried about offending me, there is really no point to this complaint at all is there? We live in the United States where we are free to say what we want, when we want about who we want. If I want to tell blonde jokes, wear a tshirt dissing the hood, paint my nails with the Mexican flag, or talk like a hooker, I have that right. YOU have the right to IGNORE me. Did your doctor parents teach you that?
jktshff1 on 09/23/2009:
Evan, I believe you broke your own rule with your last statement.
My freedoms don't stop 'cause someone doesn't like what I do or say or if it hurts their feelings.
Heck if they did, 85% of the posts and responses would have to be removed.
MaggieMcT on 09/23/2009:
You know what I do when I don't like an item someone is selling? I don't buy it.
Anonymous on 09/23/2009:
Dang, I been called a lot of things in my life, but prostitute is not one of them. However, I guess since I service my husband anytime he wants and spend his money in the process, that is exactly what I am.
Evangelette on 09/24/2009:
My purpose of this is to inform the injustices in this world.I do not condone immoral values such as racism, and furthermore, I find it degrading to the women in society when they wear things just to get a man's attention because they are really selling themselves. I stand up for my beliefs, unlike many people. Kindness is a belief. Understanding and dealing with others is another one. The Bill of Rights even restricts our freedoms to the extent in which we harm another person. Laws EXIST TO KEEP others safe. Overall, I just want people to know that every time they are picking up something,such as a garment they should know the history behind it and what they are promoting. That's all.
Anonymous on 09/24/2009:
Your interpretation is wrong. Freedom of Speech exists for EVERYONE, whether your feelings get hurt or not. PHYSICAL harm is what is prohibited. I am sorry you feel the need to be so serious. Try laughing at something or even yourself once in a while. Or just IGNORE EVERYONE AROUND YOU.

When you start tampering with our freedom to speak our minds you are tampering with YOUR own right to do the same. It will start small. Take this scenario for example:

You can't call a black person the n word (are you for real;? This is a restricted word now?!) because it offends them. Then, the blonds get mad, so you can't call a blond a bimbo because it offends them. Then the fat people get mad, so you can't tell fat jokes because overweight people get mad. Then, you can no longer call someone who is accused of rape a pervert because it is offensive to pedophiles.

Where will it end? Where I can't look at my neighbor and call her a skank for having 6 men over at her house in the same night without getting sued. Or not being able to call a woman who neglects her kids a piss poor parent. Or saying you love someone like a fat kid loves cake.

By the time you get through with all the things you CAN'T say, there is nothing left TO say. THEN we live in a communist world where we no longer have control over ourselves.

Personally, I think all this political correctness is a bunch of SPIT. If you are that sensitive you need to grow thick skin. I refuse to live in a country where the government or law controls my thoughts or speech.

Remember, sticks and stones.You censor yourself all you want and leave my mouth alone.
jktshff1 on 09/24/2009:
+10 Lady
PepperElf on 09/24/2009:
"Freedom of speech and expression stops when you hurt someone else."

No. It doesn't.

If that was true, then hate-groups wouldn't have a legal right to hold parades.

If you want to live in a country that guarantees your right to not be offended, move to Singapore.

(be prepared to give up chewing gum however)

And ??? You who proclaim that it's wrong to insult others just called another member here a prostitute?

You just lost all credibility!

What's your philosophy now? That it's wrong to insult others - unless YOU are making the comment?

What a hypocrite!
Eloise on 09/24/2009:
Abercrombie might be guilty of bad taste but that's hardly criminal.

LadyScot, a new title should be invested upon you!
Evangelette on 09/25/2009:
Well, that's what she's standing for. Some girls wear certain things because they want guys to have sex with them. It is wrong to say certain things such as 's l u t ' because that has a negative connotation to a SPECIFIC RACE or SEX; usually females are called s l u t s. By calling someone something that relates to their whole race, you are discriminating the whole entire group. That is completely immoral. By saying prostitute, I mean that you are selling yourself, but not relating to any specific group like the n word or the sentence 'Two wongs make a white' like Abercrombie does. Heck, I dare you to say that to your boss or coworker. They might write you up. By the way, this issue is not first taken by me, but and IV League college called Stanford.
PepperElf on 09/25/2009:
You think stereotypes justifies your hypocrisy?

Your attempt at an explanation does nothing except dig yourself a deeper hole.

It sounds more like you're trying to call her nasty names just so you can look in the mirror and call yourself a good girl.

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Lack of Communication and Customer Service
Posted by on
NEW ALBANY, OHIO -- I purchased a dress and some other items from Abercrombie Kids' website. After returning to the website to verify the dress color that I had ordered, I noticed that the dress went on sale. I immediately checked my receipt for the confirmed price, and toll-free customer service number (there isn't one). The company prefers that all correspondence go through e-mail. So, I e-mailed that I would like a price adjustment for the dress (plus two other items that had been purchased at full price and also had been marked down) that had been ordered and not even left the warehouse. The correspondence I received back was "Since you've already had the opportunity to take advantage of our clearance section [there were 4 other sale items in my order] and purchase your merchandise at a marked down price, we're unable to provide any further discounts. As stated on our website, 'we only offer price adjustments for merchandise purchased at the original price." The item in question is: 289004360 purchased for $59.50. All full-priced items end in. 50 and all sale items end in. 90. I assumed that this was an oversight on Amy's part, and wrote back that the items in question were purchased at the full price. There was no response. I attempted to further my e-mail correspondence to get my point clearly across, but they did not respond. Thus, I contacted the Customer Service Department via telephone. This is when I was told that because the dress was no longer available on-line that they were under no obligation to give me a price adjustment for anything in order 4762666 (again, there were two other items on this order number still available on the website that had since been reduced). Keiko, the telephone representative would not let me speak to her supervisor to resolve this issue. The Customer Service Representative was not interested in investigating when I had originally e-mailed Abercrombie, nor was she interested in righting an injustice (which at this point I was assuming was an honest mistake). I had to call back and get another representative to give me the adjustment to the other two items (items to which I was entitled an adjustment--and I still haven't received my items). I am now accusing Abercrombie & Fitch of Bait and Switch. The customer service representatives (whether out of lack of training and faulty corporate communication--or purposeful negligence) delayed any appropriate action on my original request until the item became unavailable and foreclosed on their policy of a fair 14 day policy/or if it is still available on the website price adjustment policy. In all good faith attempts at communication (e-mail and telephone correspondence) the customer service representative inaction not only ignored my rights (the dress was available on the website through my first 3 e-mail attempts at communication), the corporation purposely designed the customer service system so that the contact information that would resolve the customer service issues in a timely manner isn't the most available information. Further, they prolong e-mail correspondence so that items become unavailable, and hence ineligible for a price adjustment stated in their corporate policy. This is a classic bait and switch tactic—and illegal
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Anonymous on 07/16/2009:
What injustice? If the price of the dress had gone up the second time you looked at the website, would you have called them to with a credit to pay them the difference? I don't think so. They did nothing wrong here.
BokiBean on 07/16/2009:
Sorry, that's not bait and switch at all. That's denial of a price reduction..bait and switch would be if you ordered an outfit and then they sent you another more expensive one and charged it to your card.


•A tactic in which a customer is attracted by the advertisement of a low-priced item but is then encouraged to buy a higher-priced one.
PepperElf on 07/16/2009:
if I had a dollar for every time I saw someone claiming "bait and switch" when it wasn't anything close to it.... I'd be pretty rich
Bewildered123 on 07/19/2009:
Based on past experiences I believe that Ambercrombie is managed by teenagers who have been given absolutley no training and left to their own devices.
Anonymous on 07/19/2009:
MamaKam--If I order something on-line and it goes on sale after I order it (and they can't reduce the charge), I just re-order it at sale price and return the full price item. Some stores actually will honor a sales price if you have purchased the item within a few days (5) of the sale. (I would stay away from the ones that don't.) I try to stick with the stores with the best policies--the ones that appreciate customers.

Bewildered--You are absolutely right! My daughter worked for them when she was 18 (for a very short time). She said there was absolutely no direction on what she was supposed to do--no training at all. She quit after about 2 weeks due to a lack of interest (no one else had any either). I might add that there was no interview either. They hired here on the spot when she went in to inquire about employment. Weird operation.
tinydancer89 on 07/19/2009:
was the price change due to a sale or was it clearance? if it's clearance then the store is probably losing money on the item, and would be much less likely to refund you the difference. that's the case with many retail stores anymore. this is the main reason I never order anything online that I can go pick up in a store. it makes it more difficult should a situation arise.
Anonymous on 07/19/2009:
tiny--Sometimes going to a store is not as convenient--mine are all pretty far away and I need to advance plan to get to them. Another problem I find is that they don't always have everything in the stores where I live. I keep my on-line ordering contained to a few stores that I have found to have good return policies--sale items included. If I have a trip planned to the city, I return the items I can't used to the applicable stores. I have found that many stores even have free return shipping (like zappos.com).
Anonymous on 09/20/2009:
No store that I know of discounts an already discounted item. You already got it cheaper. Just buy more at the new sales price. It is what I would have, and have done. AE had a great sale so I picked up a few shirts. The next week, even better sale, so I grabbed a few more cheaper than the first. I still made out like a fat rat. Why complain?
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Bad Customer Service
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SAN JOSE, CALIFORNIA -- I placed an order w/ Abercrombie and Fitch (A&F) through their website back in Jan 2009. Price of one of the items I purchased was reduced before I received the shipment. Since there is no written store/on line policy indicating that price adjustment cannot be made for on sale items, I contacted A&F for a price adjustment. A&F replied that...

"We are happy to process a price adjustment if your item (the same color and size) has been reduced within 14 days of the original purchase date. We only offer a price adjustment for merchandise purchased at the original price (items originally purchased from the Clearance section are not eligible for price adjustments).

Unfortunately, since your Alexandra was not purchased at its original full price, we would be unable to offer an adjustment."

My request to A&F for a price adjustment was unsuccessful so I contacted American Express, my credit card company for advice. American Express advised that they will investigate the incident, if A&F is unable to provide a store policy for declining price adjustment on sale items then American Express will deduct the adjustment from our payment to A&F.

After investigation, American Express decided that our claim was legitimate and gave us $20 credits for the price adjustment.

Since this incident, I have attempted to place 6 other orders on line with A&F between Jan-Jun 2009, and they declined every single order I placed. I inquired A&F via email to find out why my orders have been canceled. A&F replied on 06/12/09...

"Our records indicate that you have disputed a charge with us in the past. We reserve the right to decline further transactions related to the disputed charge.

Abercrombie & Fitch
Research and Resolution
orderservice@abercrombie.com "

Yet before I received A&F's reply on 06/12/09, I successfully made a purchase at their Valley Fair, San Jose store on 06/11/09 using my American Express card, the card that I have been using to place my on line orders in the past 6 months and got declined by their on line operation.

I believed A&F has an unfair business practice at their on line operation that is not in accordance to their store policy.
- The Company does not put their price adjustment policy in writing on their website.
- The Company failed to address to their client's legitimate request of price adjustment.
- The Company failed to provide proof of company price adjustment policy to credit card company but decline client's orders as a result of credit card company's decision.
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BokiBean on 06/12/2009:
Well, you won the battle but lost the war, congrats.
Soaring Consumer on 06/12/2009:
Basically, if they don't want your business, they don't deserve it.
Anonymous on 06/12/2009:
I wouldn't want your business either. As Boki says, you won, so just take your $20 and go someplace else to do your shopping.
Buddy01 on 06/12/2009:
A quick search turns up the policy quoted to you. It is readily available. The adjustment through your credit card company was unjustified.
madconsumer on 06/12/2009:
you were told the item was not sold at full price, and no adjustment was in order. sounds reasonable. then you went and whined to the credit card company and got one anyway. I suspect after the store disputes this, and shows evidence as to their reason, your credit card company will reverse the charge back.
Suusan B. on 06/12/2009:
But A&F DOES have their price asjustment policy on their website - - under Site Use, Ordering On-Line Terms and Conditions, Help With An Existing Order, Price Adjustments. It's all right there in black & white (literally). You were 100% wrong and Amex should not have issued a $20 credit as your request was NOT legitimate. A&F also "reserves the right to refuse service to any customer" which now means YOU. Was all this hoopla worth $20???
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Abercrombie Manager Verbally Assaulted Me
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BEAVERCREEK, OHIO -- I visited this Abercrombie store in order to exchange an outfit that my daughter received for her birthday. The outfit was too small, and I requested a larger size when I was told by the manager that because of the holidays they were not accepting returns or exchanges. He then offered me a card with the store's corporate number on it and said I could take the matter up with them. I left the store and called the corporate office who told me that I could in fact return merchandise without a receipt and I should either get a different size or merchandise credit.

So, I went back to the store and shared this information with the manager. He told me that the store I was in was his store and he did not have to accept any return if he did not want to. I responded by saying that since the store is Abercrombie, should they not follow the corporate policy? He then told me that the reason he wouldn't do the return was because the type of tag on the jeans means they cannot be sold. Confused, I asked why he did not just say that in the first place. His whole demeanor changed, he then started yelling, saying that he does not have to do or say anything, that he runs the store, his employees have his back and that if I did not like it I could leave. He began to violently bang on the counter and repeat "this is my store".

I was furious, and started to walk away, but decided to go back and ask him his name so that I could file a complaint. He at first wouldn't give it to me, saying again that he doesn't have to do anything. After I insisted, he wrote his name "Andre Wiggins" on the back of a register receipt (which ironically has the return policy on the back) and told me that I could call and do whatever I wanted, that nothing was going to happen to him. He - while yelling very loud and aggressively, told me to go ahead and call corporate, the district manager, etc, His exact words were "ain't nothin going to happen to me, I run this store, I have a four year degree, go ahead call whoever you want, ain't nothin going to happen to me, get out of my store!".

I was astonished and just walked away. I saw another lady in the store and asked her if she saw what happened and got her contact information. I also asked one of the other employees for their name on the way out and he said his name was Gary Payne, but also said that he had his managers back, and that he didn't see or hear anything. I called corporate and they took my complaint (#081204-004078) but told me that they cannot guarantee that anything will be done, and cannot share any information with me about what does or doesn't happen. I was verbally assaulted by the manager of this store, and need to make sure his terrible actions aren't ignored.
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Anonymous on 12/05/2008:
I do not think we really need the employee names or your complaint number. IMO if what you describe did in fact happen I would have gotten his name and left the store without communicating with others. Honestly if you had approached me during this interaction I would not have given you my contact information. Either the office will take your word for it or they won't. How the office disciplines their employees is not your concern and I am sure you would not want your employer to share how you may or may not be disciplined with anyone else. You have stated your complaint, it was taken and your focus now should be on the status your return. If the corporate office will not help you with your return/exchange then your best bet is to never shop in this or any other A&F store again and advise your family and friends to do the same.
chris513 on 12/05/2008:
ain't nothin gunna happen to ol' andre wiggins!!! nuthin!
yoke on 12/05/2008:
I'm confused. If the tag on the jeans are a tag that states they can not be sold, how did they get sold in the first place?
Principissa on 12/05/2008:
I'm with yoke on this one. If the jeans weren't supposed to be sold, why were they? That should have been noticed by the cashier ringing up the purchase in the first place.
Anonymous on 12/05/2008:
Yoke! You are making too much sense! Stop it! :)
YoucancallmeGod on 04/24/2009:
I can't help but think there is more to this story than you let on. I have a hard time believing a manager would act like that towards you if you didn't provoke it. That's a BIG no-no in customer service, and a person wouldn't put their job in jeopardy like that unless they were very upset.
AprilH on 11/17/2009:
I believe you. Ninety-five% of my clothes is A & F. I love their clothes, but I KNOW from experience that their customer service is HORRID! I am NOT surprised that they did nothing for you, and I am sure that manager did treat you like crap. The mistake you made was calling the corporate office instead of the police. With the way that manager was acting, you could have got him in trouble with just the accusation of assault even if it didn't go anywhere. His job might have been on the line with just that, which is what he deserved by far.
PepperElf on 11/17/2009:
though the police might not have sided with the customer.

if the manager is saying "get out of my store" they might side with him.
Anonymous on 11/17/2009:
April, filing a false police report will you tossed in the pokie. Unless that manager actually physically assaulted the OP, calling the police and lying is not the best advice to be given.

On a side note though, why is it never enough for a customer to be told no? If the store does NOT want to accept a return without a receipt, they do not have to.

As for the tag situation, the items could have been stolen, not sold at all. Perhaps moved to an area due to recall and had tags placed on them to remove from inventory, and someone snatched some.

In any event, return Acceptance is a courtesy not a right.
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