WHITEPLAINS, NEW YORK -- December 11, 2010
As a concerned resident of (Yonkers, NY), I am writing about a problem of racial profiling. That occurred on December 11, 2010 at 6pm, while I was leaving your store Abercrombie ... read full review35 Replies - Latest reply on 01/11/2011
Issue with the store manager
ARLINGTON, VIRGINIA -- My teenage daughter wears Abercrombie Kids clothes every single day of the year (she's a petite teenager). Recently we were in NYC where the only option was Abercrombie & Fitch -- four floors of loud ... read full review9 Replies - Latest reply on 07/24/2009
The Rude And Obnoxious Manager
WEST NYACK, NEW YORK -- The line was 40 people strong, and there were two empty registers. I asked the store manager, Chris to open the other two. He refused, and said it wasn't his job. He had at least 7 other employees folding ... read full review7 Replies - Latest reply on 01/22/2013
Law Suit Hijab
To Whom It May Help
Watching the law suit play out on the news is nerve racking since we are not allowed to show our culture or religion when we go on a job then why should they.
We have American ... read full review28 Replies - Latest reply on 06/28/2011
Pornographic shopping bags
I was shocked to see the Abercrombie and Fitch shopping bag. It was racier than the centerfold of Playgirl Magazine. The model had his zipper opened exhibiting a shaved pubic area. I wouldn't want any ... read full review25 Replies - Latest reply on 12/23/2010
NORTHBROOK, ILLINOIS -- Where are the corporate brains here?? WHY the loud music in a children's clothing store? The employees of abercrombie kids tell us that they have no control over the level of sound in their stores, ... read full review5 Replies - Latest reply on 08/12/2010
FARMINGTON, CONNECTICUT -- The West Farms--Farmington, CT store was just blasting the music so loud I had to literally scream at the salesperson to be heard. Also, the automatic perfume spray it just offensive. The smell was ... read full review8 Replies - Latest reply on 02/15/2010
Abercrombie as a company does not understand the meaning of customer service. The music is so loud at our store in Willowbrook Mall in Houston, Texas that you have to yell to be heard and it hurts my ... read full review3 Replies - Latest reply on 09/01/2008
Online Rip Off
It was the first time I had ordered from A&F UK online. I had problems right from the start!
1. I didn't receive a confirmation email
2. I was overcharged for the item, with a random Beijing bank ... read full review2 Replies - Latest reply on 09/20/2009
ORLANDO, FLORIDA -- I was read my email and I find a lot backorder from my purchased that I did last week, and them I decided to call and find out more information about it.
so I got a TERRIBLE EXPERIENCE OVER THE PHONE from the number ...
Answers to Frequently Asked Questions
866.681.3115 or +1 614 219 3026
i got hang up 2 times.
the guy that I was talk too, he canceled my order with OUT my permission, and I CAN proof that because when I called the message says "THE CALL WILL BE RECORDED"
i call on 02/11/2014 at 12:24 AM
So what I do not understand, how he canceled my order with OUT my authorization?
How the company ABERCROMBIE expect the customer continue purchased from them when customer like me have the HORRIBLE CUSTOMER SERVICES likes this?
How I will be able to fix this?
i lost a lot time looking over Abercrombie website and select item for me to purchased and I will like to be better treat them what I got tonight.
i HOPE you guys from management team will be able to fix that or otherwise I won't be purchased from ABERCROMBIE AGAIN.
KNOXVILLE, TENNESSEE -- I purchased 2 pairs of jeans and cologne for my son for Christmas. He did not want them so he took them back. They refunded the jeans on my credit card, but the cologne they gave back in in-store credit. I wanted my money back on my credit card because we do not normally shop there. The manager gave me an email address to reach the refund department. THERE IS NOT A PHONE NUMBER TO CONTACT ANYONE. The refund department wanted a photo of my receipts. I did that, and they said I would get my $63.36 refund in 3 weeks. Well, it's been 3 weeks and now they want a photo of my credit card statement to see if I really got it or not. I will NEVER shop at any of their stores again. Totally ridiculous treatment of it's patrons. And, the fact that they are unreachable. WHO DO THEY THINK THEY ARE?Add reply
Valley Fair Store Abercrombie
SAN JOSE, CALIFORNIA -- Hi,
This email is regarding the today’s incident dated 12/17/2013 around 6.00PM.
Complaint : Store : 10402, Complaint against : Store Manager ( Paige [snip]
I was having coupon with 15% discount ... read full review4 Replies - Latest reply on 12/20/2013
Pretty But Clueless Employees
RIVERCHASE GALLERIA, ALABAMA -- The first was an exchange on the same exact jeans except for size. I'm thinking no problem, even exchange, just need 1 size up. Wrong!!! I bought the jeans on sale so the girl said I would have to PAY ... read full review
Terrible customer service. So loud that the sales person couldn't hear me yelling for a different size from the dressing room.. I hate this store. Add reply