Access America - Page 2

16 reviews & complaints.

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Watch Out For Access America And Jefferson Insurance Co.
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WASHINGTON -- I purchased an airline ticket with US Airways in late November for the Christmas holidays. I also purchased the so-called "ticket protection" with Access America. Unfortunately, the day before my trip, I grew very ill and was unable to travel. Moreover, I later contacted ACCESS AMERICA and subsequently file a claim for my ticket refund. Four weeks later, I received a notice that stated that a doctor had to examine me, and had to advise me to cancel my trip. I am out $400.

I am so tempted to contact our local Consumer Fraud Bureau and report ACCESS AMERICA. What nonsense.

Randy Dex
     
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Anonymous on 2009-01-16:
Sorry but there is no fraud. You failed to read the terms of the policy before purchasing or making your claim. 'For Trip Cancellation benefits, an actual examination by a Physician must take place within 72 hours of the cancellation.'
Ben There on 2009-01-16:
Without a "doctor's Note" anybody can claim that they were sick.
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Denial of Claim
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HOUSTON, TEXAS -- I purchased the Access America travel insurance through Northwest Airlines for a trip to Poland. When my host in Poland, who was to provide lodging, transportation, and interpretation services, became seriously ill I had to postpone my trip. I filed my claim and it was denied for lack of documentation. When I forwarded the forms they requested, signed by the two physicians in Poland, my claim was again denied. The reason given was my claim did not fall in their "stated perils" provisions.

I quoted the exact provisions of their policy which stated that my claim was a "listed peril." The policy states, "Family or friends can’t accommodate you as planned: Family or friends outside the United States can't accommodate you as planned because someone in the household has died or been diagnosed with a serious with a serious illness."

My host in Poland was diagnosed with complications from viral meningitis and was restricted from any activity for two months. Access America is refusing to pay in spite of the plain language of their own policy. I am pursuing legal means against the company.
     
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Travel Insurance Company - Do Not Use This Company
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SARASOTA, FLORIDA -- I purchased Travel Cancellation/Interruption Insurance when I bought a RT ticket Sarasota, FL/Seattle, WA from Continental Airlines. After I purchased this RT ticket Continental Airlines stopped flying to Sarasota by the time of my return trip. They would only take me to Tampa an hour north of Sarasota. The only way I could get home was by a limousine service which was $85.00. Continental Airlines would not reimburse me for this expense so I filed a claim to AccessAmerica for this amount. I was refused payment since they said they do not cover IF AN AIRLINE CANCELS YOUR FLIGHT OR STOPS SERVICE TO YOUR DESTINATION.

Be aware of this since they stated to me that their insurance DOES NOT COVER TRAVEL ARRANGEMENTS CANCELED BY THE AIRLINE, CRUISE LINE, OR TOUR OPERATOR.


     
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BobJohn on 2008-11-17:
From reading various cancellation policies on travel insurance it seems you are right. I could not find any that would cover you to get home if the airline stopped flying there. The assumption is that you get a full or partial refund so the insurance company is not going to pay you because the airline paid you, even though you didn't get to your destination. If that is right, it really stinks. What if you were stuck in St. Louis - you'd have to buy another high priced ticket just to get home.
Anonymous on 2008-11-17:
You might still be able to recover expenses from Continental Airlines. This is what they should have done according to their terms of carriage: Rule 24 Paragraph C Section 2: 'Reroute Passengers over the lines of one or more carriers when a Change in Schedule results in the cancellation of all CO service between two cities.'

In other words they were supposed to place you with another carrier to get you to Sarasota. Call Continental and quote their own rules to demand a refund of your expenses.
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Get Ripped by Access America
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RICHMOND, VIRGINIA -- What ever the claim you try to make from Access America, they have ways not to pay you by asking you to provide evidence that you may not be able to do. they flourish in their business at the cost of honest traveller believing in our Insurance Industry.

I would never trust any Travel Insurance - specifically Access America. if they have any negative report on the web
     
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Access America denies claims
Posted by on
Don't buy travel insurance from access America/jefferson insurance when you buy travel tickets. they don't reimburse for your loss or delay. complaints to gov agencies are a waste of time. the only remedy is not buying it.
     
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Anonymous on 2009-09-01:
Now you know how they (all insurance) works. They want you to buy the coverage and hope you never make a claim. When you do make a claim, they hide behind all their stipulations to not pay.
WScott on 2009-09-01:
Let me just offer a different perspective on Access America.
On a trip back from England, I had a heart attack on the aircraft taxing out from Heathrow, went back to the gate, went to hospital by ambulance. Immediately went into CCU, staff called Access America who immediately faxed guarantee of payment. I spent 5 days in CCU receiving treatment and care. When release came, Access America sent a US Travel nurse, with drug kit, ECG and defibrillator to England to escort me home, sat next to me on American Airlines First Class, rode in limousine to my home in Cleveland, examined me, made appointment with my cardiologist for the next day, wished me well, and left.
I NEVER SPENT A DIME!!!!!!!
Can you guess who I will use for my next trip????
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Rental Car Insurance
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I'd purchased insurance through Orbitz for a rental car with Dollar Rent A Car. Dollar also charged me for insurance and refused to refund the charges even though I'd had a policy in place which I showed them when picking up the car. The insurance I had in place was with Access America (through Orbitz). Both Orbitz and Access America were very helpful and responded quickly and Access agreed to refund the money I'd paid for the double coverage.

Thanks Access America!
     
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