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Acer Sucks both product and customer service
Posted by Ihateacer on 09/06/2009
DON'T Purchase this item or any other Acer computer be it desk top or laptop they are all equal trash trash from a trashy company. Trashy people don't even deserve such trash can I rate it less than one star if so a negative one million! It should be named annoying instead of Acer. All of the customer service reps were foreign and the accents were extremely thick and very hard to understand spent hours on the phone you have to pay for your own shipping to the company if you want your computer repaired and then it comes back to you in worst shape than before you shipped it to them. You would be wiser to just purchase a new computer as opposed to dealing with their horrid service. It is by far the worst experience I have ever had in my 53 years of life! ACER U SUCK! You are EVIL! Any company willing to sell an Acer is a bad company!

My computer was just 8mths old when it was laid to rest! I could have got a better deal out of a cracker jack box. I feel like this was a gag gift.

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Posted by Anonymous on 2009-09-07:
Your review would carry more credibility if you went into details regarding the problems you had with your computer, and Acer's steps to resolve the issue, versus just your outright insults to the company. Let your readers be the judge.
Posted by Buddy01 on 2009-09-07:
I have had an Acer laptop for 2 years and it has given me no problems. It is unfair to decide all Acer computers are trash because of problems with yours. I would be interested in hearing the details of the the problems you encountered.
Posted by Anonymous on 2009-09-07:
I know of a couple of people who have purchased Acers in the last year because the price was so low--about $400 for a laptop. They figured if it did break, they wouldn't be out too much money and it would probably cost more to fix than it was worth. Ahhhh, our throw-away society.

It's too bad you've had such a bad experience with Acer, but more details would be nice, if you wouldn't mind sharing them.
Posted by Anonymous on 2009-09-07:
I've had an Acer tablet for years and years. Never one problem with it. So I deny your allegation that ALL Acer computers are trash. Computers aren't trash, stupid people who don't know how to use them are trash.

By the way, your great grandparents (that's your grandparents parents) probably spoke with foreign accents.
Posted by Anonymous on 2009-09-07:
I have an Acer Aspire laptop and bought an Acer Aspire netbook for my 5 year old. Both of them work fine, they are not trash.
Posted by Anonymous on 2009-09-08:
Two words: USER ERROR. It is always the computer company's fault when someone can't figure out something.

Mundo, you got that right.
Posted by Fred45 on 2009-09-27:
I have three Acer's, one Gateway, and an HP. They all work.
Posted by stan on 2013-09-18:
I have bought 4 identical Acer desktops
4 years ago. One gave way after two years, the other 3 work very well. The motherboard gave up on the defectif machine. Acer usually have good product for the money asked. They are manufactured in China howerver..
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ACER- Poor Repair Facility
Posted by Mr. Wallpaper on 07/25/2009
TEMPLE, TEXAS -- I bought my daughter for college a top of the line Acer Aspire laptop. The first year, everything was good. Starting year two, things started to malfunction. First the camera (trip one), then the heat sink/fan (trip two). Since my extended warranty was about to run out, I wanted to have the left side USB ports replaced (not working) and DVD drive replaced. Trip three yielded a non working USB ports upon return. Another round trip to install current drivers for the USB ports at ACER. They must thing I am stupid. Another boot up, STILL yielded no USB. I suggested back on trip three that the motherboard needed replacement. Back to Texas again. New motherboard this time and new battery. Thought I was done. Five days later-dead-nothing-nada. Back to Texas again. ANOTHER motherboard with new keyboard and battery. I have to be done now, right? 10 weeks with out my laptop so far, and thousands of FEDEX miles traveled. I gave my delivery guy a big smile yesterday with my laptop in hand. NOW the battery will not charge. ACER tells me that the battery is NOT the problem. I will TELL you the problem. ACER techs are sending out faulty machines without repairing them professionally. I had my lawyer draft a letter demanding a current top of the line new replacement laptop with the same features I had before. Let's see if ACER live up to their name and takes care of me and stand behind their products.
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Posted by Anonymous on 2009-07-25:
Too bad. Our two Acer's work perfectly. We have the large screen Aspire and the smaller Aspire netbook that we bought for our son.
Posted by madconsumer on 2009-07-25:
acer products really do suck.
Posted by MRM on 2009-07-25:
I, too, am a satisfied Acer laptop user. Sorry to say, but the OP may be abusing the laptop such as dropping it.
Posted by Anonymous on 2009-07-25:
I have a new Acer Netbook and think it's great!
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I Have Bought 4 Acer Laptops in the Last 5 Years and They Are Great !
Posted by Nodrod7780 on 03/14/2014
I have purchased Acer laptops for my wife, 2 sons, and myself over the past 5 years and have not had any trouble with them at all. I purchased the lower priced ones and have been very happy. They are great computers.
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Computer Service And Customer Service Is A Nightmare
Posted by FRINTLS on 03/02/2014
TEMPLE, TEXAS -- Never able to speak to a human and this is the second return of the computer I had one week ! Service advice comes from techs from India and they are like robo's! Temple Texas has had my laptop for 11 days since fed ex delivered it to them and when I call they say they cannot identify my phone number with the serial number. .. .Advice, never buy Acer never buy gateway and stay the heck out anything related to Texas !!!!

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Posted by Weedwhacked on 2014-03-05:
Maybe you just got bad luck with that specific unit. I'm in my 8th year with my Acer laptop.
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Got Screwed Again By Acer
Posted by Annettearmente on 02/28/2014
MARIETTA, GEORGIA -- I purchased an Acer Laptop three months ago, Dec 2013, at Walmart. It was a left over from previous year sealed in box.

Had technician install it. Constant problems with Blue Screen and Black Screen. Lose internet constantly. My technician said it is a problem with the hard drive, it is defective.

Acer will do nothing. I am stuck with a defective computer. This happened to me in 2007 as well. I bought new Acer in 2007 it never worked. I exchanged it for a Sony with no problems. When I had to replace the Sony, I heard Acer improved and was reliable. WRONG!

I was given eight different phone numbers by customer service. No Help....They all want $200.00 Dollars to "fix" a computer that is under warranty. The computer is under warranty and they demand fee to "fix" it. Moreover, it cannot be fixed, the hard drive is defective.

Stay away from Acer unless you like to flush good money down the toilet. How do they get away with this?
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Posted by Weedwhacked on 2014-03-05:
Of course it can be fixed. Change the hard drive and move Windows over to the new one.
Posted by Weedwhacked on 2014-03-05:
By the way you are giving Acer a "compliment" with your posting.
Posted by DebtorBasher on 2014-03-05:
Thanks Weedwhacked, I corrected it.
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ACER Computers SUCK
Posted by Karl_ike on 05/07/2013
TEMPLE, TEXAS -- Thinking buying an ACER computer? DON’T!

If you are going to throw money away, throw it my way. I made the mistake of buying an ACER Aspire 722 Netbook and within 3-4 months, the case split and a piece fell out. Not only that but the keys stick, it’s slow even with 2 GB RAM and the touch pad has a mind of its own. Some programs I get a flickering line that doesn’t go away.

ACER will not back their warranty. When I called customer service, I got some East Indian guy that does his best to void your warranty starting with the case is not covered under warranty. Then he wants you to mail in your computer (at your expense) while they evaluate it for CID (customer induced damage) to void your warranty, but the excuses are endless.

I took it to a local repair shop and they said they would have to remove the screen and take the case apart which would void my warranty and recommended I contact ACER, which I did. I ended up contacting a corporate office in Texas and was given an email address of cicserviceops@tx. Acer. com where I addressed my issues with ACER.

Not only did I get no response, when I emailed again, my mail was returned. They will make it impossible for you to have them honor their warranty. They will make you jump thru every hoop imaginable to not honor their product. My computer guys also said that ACER was their #1 for repairs.

Another friend of mine had endless problems with her ACER also.

Searching for ACER complaints, at this site 94% rated it horrible out of 418 reviews.
http://www. consumeraffairs. com/computers/Acer. html

This site has 3 page of complaints and about 60 reviews, all bad.
http://www. complaintsboard. com/bycompany/Acer-a27149.html

At this site there 27 more complaints cost the consumers over $5200
http://Acer. pissedconsumer. com/

At this site there are 462 bad reviews out of 501 reviews or 92% bad reviews.
http://www. customerservicescoreboard. com/Acer+Computers

At this site there are 10 terrible reviews
http://www. screwedbyforums. com/Acer-product-reviews-consumer-complaints-reports/

This site has 71 complaints and most are about quality, repair and customer service
http://www. my3cents. com/reviews/Acer

This site has a long list of complaints
http://www. akosha. com/Acer-complaints-77.html

This blog had 34 bad reviews
http://betanews. com/2006/10/30/what-s-behind-Acer-s-Vista-complaints/

This complaint, ACER refused delivery for service
http://www. Ripoffreport. com/computer-service-repair/Acer-aspire-one/Acer-aspire-one-computer-died-8e4d2.htm

This Better Business Bureau in Temple Texas had 963 complaints of which 136 were complaints of warranty and 80 about service. And this only one of thousands of BBB’s.
http://www. bbb. org/central-Texas/business-reviews/computers-dealers/Acer-America-corporation-in-temple-tx-47518

This site is a PERFECT example of the BS you will get trying to get your ACER warranty/service
http://www. notgoodenough. org/viewtopic. php?p=329829

This website’s survey rated ACER as the WORST
http://ctwatchdog. com/finance/2012-computer-reliability-report-lenovo-most-reliable-Acer-least-reliable-apple-declined

This site has 2227 complaints out of 2923 or 76% hate ACER
http://amplicate. com/hate/Acer

http://acersucks. wordpress. com/

Notebook Forums has tons of complaints
http://www. notebookforums. com/newsearch?search=acer+complaints

This site boycotts ACER and has 1769 views
http://www. boycottowl. com/Acer+Computers/100

These are you tube videos that are self explanatory.
http://www. youtube. com/watch?v=iH3_umP5c2E
http://www. youtube. com/watch?v=8dvEufWpjD0
http://www. youtube. com/watch?v=PpREX4XgGgU
http://www. youtube. com/watch?v=4qKRHW680qw
http://www. youtube. com/watch?v=DgsZ_NGMAcE
http://www. youtube. com/watch?v=KsW1DURTHco
http://www. youtube. com/watch?v=zDtic9L126o

This site is a computer reviews
http://compreviews. about. com/u/ua/support/AcerSupport.02.htm?success=1#ua_form

This site also says ACER SUCKS
http://www. direct-laptops-guide. com/Acer-laptops-suck. html

And you think this review is bad? Check this one out?
http://www. urbandictionary. com/define. php?term=Acer

Complaints from around the world
http://ask. metafilter. com/164353/I-need-a-decent-touchpad-not-an-ALPS-touchpad-from-Acer

About. com has 127 complaints about ACER
http://compreviews. about. com/u/ua/support/AcerSupport.02.htm?r=un2

So here are 22 websites, 7 YouTube videos and thousands reasons of dissatisfied customers and these are the ones that actually took the time to write about their complaints. There are many, many, more so if you are thinking of buying an ACER product, you are simply throwing your money away.

I would HIGHLY recommend Samsung as they back their warranty 100%. On a personal experience, I sat on my new dual LCD camera and broke the lens. I called Samsung and they only asked for my serial number and said it was under warranty. NO OTHER questions asked. The sent out UPS to pick it up and it was repaired 100% within 10 days.

Karl_ike@Hotmail. com
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Posted by nikalseyn on 2013-05-07:
All computer manufacturers have complaints about them. Acer does make cheap computers, and as such no doubt have more problems than a good, expensive one. I have had good luck with HP and Toshiba for laptops/netbooks. But, that might just be me. Personally, I always spend more to get more quality. Buying a cheapo brand you takes your chances.
Posted by jktshff1 on 2013-05-07:
Good research. Betcha wish you had done it before purchasing.
Posted by heartland on 2013-05-07:
I've had a little refurbished Samsung notepad for a couple of years now and at the $150 I paid for it, it's been worth every penny. Would buy another, also love my Samsung TV. Thanks for good review and specifics, for my next PC think I will head straight to Samsung.
Posted by CrazyRedHead on 2013-05-08:
2GB of ram is really low. It takes just 1gb for Vista to work properly and with all the other programs in there I'm surprised that with 2GB it even runs at all. Acer is a cheap computer anyways. Have you read your warranty to see what is and isn't covered. I wouldn't be surprised to see that the case and screen isn't covered and considered cosmetic. Most, if not all, computer mans don't cover cosmetic damage under warranty, regardless if it is customer or normal wear and tear damage.
Posted by Aceristerrible on 2013-11-29:
I bought a acer desktop 1 year ago, within 6 months I had already done one factory restore. Had to ship it to Texas , which I paid for. They put in new hard drive. 6 months later experiencing blue screen/won't shut off/won't start up. Your better of buying a prostitute for the night
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Acer Aspire S3
Posted by Jinapaly.kh on 10/03/2012
PHNOM PENH -- I am living in Cambodia and I brought a new laptop computer Acer AspireS3 just six weeks ago. I found out the color of the monitor (Resolution) is more shade, more white compare to other computers. When I compare my new computer (AspireS3) with my previous computer (HP ProBook) the color differences are well visible.

My job is mostly related to Website designing. I am very much concern the color resolutions of the computer. Since I am not very professional on the computer field, I borough the computer back to shop (According to them they are Acer Authorized Dealer to Cambodia) where I bought my computer. According to the technician of the shop, my VGA is not support with the window-7. So, I installed the Window-8 deleting my window-7 license version. However, the resolution of the monitor is not gave any changes the shop re-installed the Window 7 License version. The shop technician told me that my computer color resolutions are the same in comparing with the other computers (only Acer AspireS3). But he told me that HP computer colors are much better than the Acer.

Since the computer purchased not more than 6 Weeks and it is still under the warranty period, I asked the shop whether there is any possibility to change my computer to the new one. They did not agree to do it. As there are no any other options, I asked them to buy my computer back under a reasonable price. They agreed to buy the computer back with offering me only 350 US$. I did not agree with them since I bought the computer in the same shop within the price of 850 US$.

So, I am writing this to ACER company consider they will have other options.

Thank You.

Computer Name: HP ProBook
Processor: Acer intel(R) Core(TM) i3 CPU @ 1.6GHz M350 @ 2.27 GHz
Installed memory (RAM): 4.0 GB
System Type: 32-bit Operating System

My New Computer
Computer Name: AspireS3
Processor: Acer intel(R) Core(TM) i5-2476M CPU @ 1.6GHz
Installed memory (RAM): 4.0 GB
System Type: 64-bit Operating System
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Avoid ACER
Posted by Ymarangos on 08/24/2012
I strongly advise anyone not to buy an Acer laptop. I bought one and I could not get any support when it broke down because they would not help you unless they [know] your laptop ID number. The laptop ID number is written on a paper sticker (!!!!) under the laptop (!!!!!) and gets wiped out after 6-7 months

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Posted by leet60 on 2012-08-24:
I agree the location for the information is poorly placed. With the documentation provided when you purchase the device you could gain the information unless it is lost. Additionally, most new computers, when first turned on, have a preinstalled option that directs you to the manufacturers website to register the device. It sounds as if you may not have elected to register if the option was available. Sorry for your problem, you may be left only with the option of going to a local repair service.
Posted by trmn8r on 2012-08-24:
I know that with Dell you can also not get service w/o the ID. Mine was wiped out a long time ago.

An alternative to not buying an ACER is to write the ID down and put it in a safe place - very quick and easy to do if you know ahead of time that you need it.
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Absolute Rip Off
Posted by Jljshepard22 on 12/06/2011
GRAYLING, MICHIGAN -- ACER LAPTOPS HAVE SUBSTANDARD CAPABILITY - SCREENS BREAK, KEYBOARDS ARE NOT RESPONSIVE, BATTERY LIFE IS 20 MNS, THE LIST goes on and on. Then you call for help and they want 200.00 - this is the worst company I have ever dealt with and would NEVER deal withthem again - they could send me a dozen replacements and I would send directly to a juckyard where they came from. Lesson learned - do your homework, do not be attracted to a low price - try calling these scam artists and see what they say, they won't be doing business in my state much longer - attorney general is already investigating and ACER - will not exist in another year - what a disgrace.
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Posted by ok4now on 2011-12-07:
Sorry to hear about your bad experience with Acer. Judging by the numerous complaints they are now in the cesspool with Dell. If this was a recent purchase dispute it on your C.C. If not you're in for a fight with customer service. Let us know how you make out.
Posted by Petulance on 2011-12-07:
Sorry that you have had a bad experience with Acer. TBH thought I have had a great experience with them. I have 3 laptops that have been running for almost 3 years now w/o a problem (aside from one that was dropped and I replaced the screen myself for less than $100), and a 20" Acer lcd monitor that has ran error free for over 4 years.
Posted by Nicole on 2012-05-17:
I have a acer laptop, and I agree that their products are mediocre and they do not take responsibility for their products. I bought my acer laptop from best buy who were even worse when it came to helping their customers. I brought my laptop to them, and at first they said they couldn't do anything because it was not under warranty any more, and that is because of a misunderstanding about the date. If they had explained that when I bought it I would have got it to them sooner, but I only had it for about a year and the cd/dvd drive stopped working. So I argued with best buy and told them what was wrong, and they said they would check it out for free. When I went back to get it they said the drive was fine (a lie) but there were some viruses they could remove for just a small price of almost $200- right just a small fee for something I could do myself, and that has nothing to do with the drive problem. Now I have also been talking to acer people about this and have gotten nowhere with them either. A few hundred dollars for a laptop that breaks in less than a year? Come on acer, do something about your products, and help your customers or they will tell the world until your name is in the garbage.
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Missing RAM
Posted by Ricsaratan13 on 10/04/2011
I ordered a 16 GB, and only received 8 GB. Am very dissatisfied.
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Posted by Alain on 2011-10-05:
Have you contacted Acer or the merchant you bought it from?
Posted by At Your Service on 2011-10-05:
Spot on Alain. A simple call or visit to the merchant should solve the problem.
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