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Faulty Parts in Acer Laptops - Horrible Service
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PENNSYLVANIA -- I purchased an Acer Aspire 3680 laptop for a b-day gift for my son October, 2007. Within a month, the port where you plug in the charger would only connect intermittently, you would have to wiggle the port a little to get the power. Eventually, it just stopped connecting. I called tech support and they had me send it to them for a repair of the faulty port (shipped at my expense). It was shipped in Nov. 2007 and received back within 2 weeks. The port worked OK for about 4 months, started having to wiggle it again, then stopped connecting. I again called tech support and they said to ship it back and they would again repair it.

Now, 5 months later, and a month out of warranty, we had to wiggle, now no power. Even though it is the same problem 3 times in less than a year, I spoke with a tech, then they transferred me to a "level 2 tech", then they told me there was nothing they could do for me but sent me to customer care. Spoke with a rude woman named Frances (badge # ** - would not give me her name). When I explained that it was the SAME faulty part that has now broken 3 times, she told me we were being too rough with the port and it was our fault it was broken.

She offered to give me $100 discount off the $449 they are charging me to fix it, again, for the 3rd time in less than a year!!! Obviously, after reading all these complaints and their refusal to make good on faulty parts and reoccurring problems, I will never buy an Acer again. As soon as the warranty is up, they treat you like crap and take no responsibility.

The worst part is, when I asked Frances who I could speak to higher than her, a supervisor maybe, she snidely told me that she was the highest person in Acer that I will ever be able to talk to, no one higher than her takes any customer calls. She would only give me a name, but said he is the VP and not available to the customers. Very, very arrogant and rude. Now I am stuck with a 1 year old computer that I can't even use.

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Acer Sucks both product and customer service
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DON'T Purchase this item or any other Acer computer be it desk top or laptop. They are all equal trash trash from a trashy company. Trashy people don't even deserve such trash. Can I rate it less than one star if so a negative one million! It should be named annoying instead of Acer. All of the customer service reps were foreign and the accents were extremely thick and very hard to understand, spent hours on the phone. You have to pay for your own shipping to the company if you want your computer repaired. And then it comes back to you in worst shape than before you shipped it to them.

You would be wiser to just purchase a new computer as opposed to dealing with their horrid service. It is by far the worst experience I have ever had in my 53 years of life! ACER YOU SUCK! You are EVIL! Any company willing to sell an Acer is a bad company! My computer was just 8 months old when it was laid to rest! I could have got a better deal out of a cracker jack box. I feel like this was a gag gift.

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ACER- Poor Repair Facility
By -

TEMPLE, TEXAS -- I bought my daughter for college a top of the line Acer Aspire laptop. The first year, everything was good. Starting year two, things started to malfunction. First the camera (trip one), then the heat sink/fan (trip two). Since my extended warranty was about to run out, I wanted to have the left side USB ports replaced (not working) and DVD drive replaced. Trip three yielded a non-working USB ports upon return. Another round trip to install current drivers for the USB ports at ACER. They must think I am stupid. Another boot up, STILL yielded no USB. I suggested back on trip three that the motherboard needed replacement. Back to Texas again.

New motherboard this time and new battery. Thought I was done. Five days later-dead-nothing-nada. Back to Texas again. ANOTHER motherboard with new keyboard and battery. I have to be done now, right? 10 weeks without my laptop so far, and thousands of FEDEX miles traveled. I gave my delivery guy a big smile yesterday with my laptop in hand. NOW the battery will not charge. ACER tells me that the battery is NOT the problem.

I will TELL you the problem. ACER techs are sending out faulty machines without repairing them professionally. I had my lawyer draft a letter demanding a current top of the line new replacement laptop with the same features I had before. Let's see if ACER live up to their name and takes care of me and stand behind their products.

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My Acer Laptop Won't Turn On
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This is our first PC in our home. We have 3 Macs... It was purchased when Circuit City was about to close, around Sep or Oct 08 for about $400 after rebates. I thought I got a good deal. Not even a year and the computer simply won't turn on... Tried everything: disconnecting cable, removing battery, nothing will turn on the computer after going to sleep or sometimes after we close the lid. Customer service says that the problem is a known issue and that there is nothing I can do except disconnect the computer, remove the battery, hold down the power key for 30 secs then reconnect it, then turn it on.

What type of answer is that? Now we leave the computer all the time as we never know when it's maybe going to die for sure. I am very sad that we did not purchased a MacBook again, pay for a cheap PC and you will get that, a cheap performance.

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Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased my Acer E1 touch screen in February 2014. Within a month the touch screen no longer works and by August the hinge just popped out of the case (mind you with moderate use, not opening a million times a day, never dropped etc). So I called and they tried telling me I must have dropped it etc. Finally after 1/2 an hour I got through to someone that actually spoke English. I now get to send it in and they will see if I broke it or if it's really a manufacturer's defect (which it entirely is man. defect). The customer service was terrible. Let's see what they say. All I can say is I will NEVER buy an Acer again.

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Got Screwed Again By Acer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARIETTA, GEORGIA -- I purchased an Acer Laptop three months ago, Dec 2013, at Walmart. It was a left over from previous year sealed in box. Had technician install it. Constant problems with Blue Screen and Black Screen. Lose internet constantly. My technician said it is a problem with the hard drive, it is defective. Acer will do nothing. I am stuck with a defective computer. This happened to me in 2007 as well. I bought new Acer in 2007 it never worked. I exchanged it for a Sony with no problems. When I had to replace the Sony, I heard Acer improved and was reliable. WRONG!

I was given eight different phone numbers by customer service. No Help... They all want $200.00 Dollars to "fix" a computer that is under warranty. The computer is under warranty and they demand fee to "fix" it. Moreover, it cannot be fixed, the hard drive is defective. Stay away from Acer unless you like to flush good money down the toilet. How do they get away with this?

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Acer Aspire S3
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHNOM PENH -- I am living in Cambodia and I bought a new laptop computer Acer AspireS3 just six weeks ago. I found out the color of the monitor (Resolution) is more shade, more white compare to other computers. When I compare my new computer (AspireS3) with my previous computer (HP ProBook) the color differences are well visible. My job is mostly related to Website designing. I am very much concern the color resolutions of the computer. Since I am not very professional on the computer field, I brought the computer back to shop (According to them they are Acer Authorized Dealer to Cambodia) where I bought my computer.

According to the technician of the shop, my VGA is not support with the window-7. So, I installed the Window-8 deleting my window-7 license version. However, the resolution of the monitor is not gave any changes. The shop re-installed the Window 7 License version. The shop technician told me that my computer color resolutions are the same in comparing with the other computers (only Acer AspireS3). But he told me that HP computer colors are much better than the Acer.

Since the computer purchased not more than 6 Weeks and it is still under the warranty period, I asked the shop whether there is any possibility to change my computer to the new one. They did not agree to do it. As there are no any other options, I asked them to buy my computer back under a reasonable price. They agreed to buy the computer back with offering me only 350 US$. I did not agree with them since I bought the computer in the same shop within the price of 850 US$. So, I am writing this to ACER company consider they will have other options.

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Absolute Rip Off
By -

GRAYLING, MICHIGAN -- ACER LAPTOPS HAVE SUBSTANDARD CAPABILITY - SCREENS BREAK, KEYBOARDS ARE NOT RESPONSIVE, BATTERY LIFE IS 20 MNS, THE LIST goes on and on. Then you call for help and they want 200.00. This is the worst company I have ever dealt with and would NEVER deal with them again. They could send me a dozen replacements and I would send directly to a junkyard where they came from.

Lesson learned - do your homework, do not be attracted to a low price. Try calling these scam artists and see what they say, they won't be doing business in my state much longer. Attorney general is already investigating and ACER - will not exist in another year. What a disgrace.

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Acer Laptops
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I purchased an Acer in mid 2009. I've had probs from the beginning, yes, of all places, WALMART. They wouldn't take it back, I had phone number where to send it, paid that price, then described the probs, it would just go dead, finally they put in a new motherboard, got that back, seemed OK. It was a place in Temple, Texas by the way.... just in case someone wants to know... then, the back light went out, by then the warranty was out. Had to pay dearly to get that fixed.

But after that, the cursor ''floats". What I mean, in typing to someone, the cursor all of a sudden, jumps to where it wants to. I have to back up, delete where it went, start my letter again, AGAIN, AGAIN, to where I won't even use it. Why in the world didn't I check those computers from the beginning. It's a ASPIRE 5315-2326. When we travel, it's good to keep up with folks, but when typing, it where I get so friggin' mad, I just give up.

All other things, such as the DVD player, etc, seems OK, but don't use it that much. It's mainly for wife doing genealogy when we are traveling. It's the worse I've ever seen. My home computer, a Sony, I've had it since 2001 and had only a few problems, generally just from use. Sorry I ever bought this and spent so much money on it. VERY DISAPPOINTED.

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Customer Service Is Abysmal
By -

I was told I could repair the hard drive and send back the old one. I asked if I could have that rushed to me and said yes. Then after charging my card (hold for 110 dollars) I was told I could not have that shipped overnight. I calmly asked why and got some weird response that made no sense. I calmly cancelled the order and was given confirmation. It has been a week now and they had not taken off the hold on my card. I was told in no uncertain terms that it would be a month before those charges would be dropped from my card. This is not how you do business. I will never do business with this company again. Very infuriating.

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1.4 out of 5, based on 10 ratings and
52 reviews & complaints.
Contact Information:
ACER
333 West San Carlos Street Suite 1500
San Jose, CA 95110
408-533-7700 (ph)
www.acer.com
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