I strongly advise anyone not to buy an Acer laptop. I bought one and I could not get any support when it broke down because they would not help you unless they [know] your laptop ID number. The laptop ID number is written on a paper sticker (!!!!) under the laptop (!!!!!) and gets wiped out after 6-7 months 2 Replies - Latest reply on 08/24/2012Add reply
I ordered a 16 GB, and only received 8 GB. Am very dissatisfied. 2 Replies - Latest reply on 10/05/2011Add reply
I was told I could repair the hard drive and send back the old one. I asked if I could have that rushed to me and said yes. Then after charging my card (hold for 110 dollars) I was told I could not have that shipped overnight. I calmly asked why and got some weird response that made no sense. I calmly cancelled the order and was given confirmation. It has been a week now and they had not taken off the hold on my card. I was told in no uncertain terms that it would be a month before those charges would be dropped from my card. This is not how you do busisness. I will never do business with this company again. Very infuriating.1 Replies - Latest reply on 07/08/2011Add reply
I strong urge anyone buying a lap top to steer clear of the Aspire line and away from Acer all together. I purchased this thing from Wal-Mart around the end of last year as the result of a promotion the store was having. I do understand that the low price meant that I was not getting a top of the line machine, but I did expect something that worked better than some of the 3 year old lap tops that I have as back ups.
This has turned out the be the slowest and worst performing machines I have ever owned. My biggest problem is that I cannot use any multimedia capture card with this unit. I have tried several different brands and none of them work.
They work on every other brand but this one. So far Acer has not resolved the problem and I may be forced to go out and get a new lap top for the sole purpose of running the external multimedia cards.
I have been getting a lot of feedback that buying an Acer product was a huge mistake and I can say that I fully agree with the comments.
Avoid Acer like the plague.
I bought a laptop 7 months ago, and I am very dissatisfied, the mouse touch is no longer working, I needed to buy a regular mouse, there is no warranty unless you pay for extra always extra, avoid ACER 2 Replies - Latest reply on 11/19/2010Add reply
I recently bought an Acer E-Machines net-book to help my daughter with her exams. It packed up only after a couple of months - the screen started to flicker and eventually fail completely. It was sent back for repair under warranty - but then received a letter from Acer asking for nearly £100 to fix it. When I queried this I was told that certain hardware elements are not covered by the warranty, and this includes the screen.
3 Replies - Latest reply on 09/23/2012Add reply
So, I'm now £200 out of pocket for the original purchase from Tesco Direct, my daughter has lost the use of the net-book and I can't afford the repair - and to add insult to injury they want me to pay for the cost of returning the faulty machine to me.
I would warn anyone considering an Acer E-Machine product to tread carefully. They are comparatively cheap - but in my opinion, as an organization completely void of scruples (let alone customer care or after sales assistance.
Acer Customer Service (or lack thereof)
SAN JOSE, CALIFORNIA -- I purchased an Acer Aspire AS-5738PG laptop back in February 2010 and was very excited to upgrade to a newer laptop since I have been using a 3 year old machine and it was not cutting it. I received the ... read full review
Acer Aspire 5520
VIRGINIA -- I purchased my aspire 5520 in Mar. 2008 from Walmart.com. From the very beginning I thought this was a very good laptop, very comparable to laptops from other vendors. In fact, since then I have purchased ... read full review3 Replies - Latest reply on 07/26/2010
Believe every thing bad that you read about there service. it sucks and they don't care. i will never ever buy anything Acer as long as I live. Add reply
Terrible Customer Service
I bought an Acer 6903G from Simplyacer on the 20.11.2009. The Hard Drive failed on the 19.12.2009. Because it was one day outside of their 28 day guarantee, Simplyacer were unable to help me, and I had ... read full review
We purchased a laptop computer and a netbook from Best Buy. They were both Acers. The netbook stopped working (I think my 5 yr old dropped it). I called Acer and they asked me to ship it to them for repairs. The computer was repaired in three days and I had it back about 8 days after sending it to them. They fixed it under warranty and it is working perfectly again. 1 Replies - Latest reply on 12/19/2009Add reply
This companys motto should read "Don't email me I own an Acer". What a piece of junk. My repair man tells me they are so cheap they still use aluminum in the laptops instead of copper. Of course when you purchase they don't tell you that the warranty is a mail in warranty. After 4 months it started by not booting up and ended with a fried hard drive. I'm not going to bother with warranty coverage because they will just install another of their hard drives.3 Replies - Latest reply on 11/18/2009Add reply
I have a had a problem with Acer. During warranty it would not turn on. I sent it in (four times); each time it came back in the same condition it was in when I sent it in. Now I am told that the warranty has expired and it will cost me to send it back in. What a piece of trash, equaled only by their lack of service. 3 Replies - Latest reply on 10/11/2009Add reply
All I can say is, I think Acer is one of the worst companies I have ever dealt with. There customer service is terrible, I have owned other computers through the years (not acer)and have never had issues like I have with the Acer customer service. I know this is the last Acer product I will ever buy 1 Replies - Latest reply on 08/22/2009Add reply
You call that SERVICE?
I have, on two occasions, had problems with Acer Laptops. The first experience was with my wife's laptop, the cd/DVD drive stopped functioning. Now mind you, I have been building and servicing computers ... read full review4 Replies - Latest reply on 07/18/2009
Sent a question to tech support, very simple. "what does a blinking LAN indicator light indicate?"
4 Replies - Latest reply on 06/07/2009Add reply
"After verifying your information we see that your product is out of warranty. As such, I am unable to assist you in this issue.
However, Acer does offer a fee-based support over the phone for Out of Warranty products."
As the warranty is one year, this means they will only support their product for that length without grabbing your cash for even a simple question. This has definitely moved Acer to the never buy from again list!
My Acer Laptop Wont Turn On
This is our first PC in our home. We have 3 Macs... it was purchased when Circuit City was about to close, around Sep or Oct 08 for about $400 after rebates. I thought I got a good deal.
Not even a ... read full review8 Replies - Latest reply on 06/06/2009
CLEARLAKE, CALIFORNIA -- This laptop cost me 698.00 I have not been able to get anything right since I got it Nov, 2009.
4 Replies - Latest reply on 03/16/2009Add reply
First the DVD stopped playing then my administrator password was rejected,
now my laptop power lights come on but black screen, no sound, no acer sign when booting nothing someone help me if you know what to do about this I'm pulling my hair out over here. I've only had this a year and a half. I just started using it Dec, 2008. I hate that its so messed up screen is nice laptop is nice if it will ever work right.
My son received an Acer Aspire 3680-2682 Laptop for Christmas last year. About August it crashed. We took it in for a diagnostic and was told the hard drive was dying. Because we had had it less than a year, the computer store told us to contact the Company(Acer) and the laptop should be covered under the warranty. When I called, they were rude and told me that despite the fact the laptop was a gift, and had been in use less than 8 months, it had been bought in June of the year before and they would not cover it. I tried to get a receipt from the person who made it a gift, and was told a check copy was all they had that the receipt had been lost at Christmas by accident. Again the company refused. It is frustrating to try to get any help from this company. Also, no cd's were included with this computer so that I can get someone to fix it and restore the programs that were put on it from the manufacturer.
2 Replies - Latest reply on 12/28/2008Add reply
So now I have a laptop that can't be used and will cost as much as a new computer to fix without the proper cd's to restore it anyway.