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1.5 out of 5, based on 8 ratings and
50 reviews & complaints.

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Customer service is abysmal.
Posted by on
I was told I could repair the hard drive and send back the old one. I asked if I could have that rushed to me and said yes. Then after charging my card (hold for 110 dollars) I was told I could not have that shipped overnight. I calmly asked why and got some weird response that made no sense. I calmly cancelled the order and was given confirmation. It has been a week now and they had not taken off the hold on my card. I was told in no uncertain terms that it would be a month before those charges would be dropped from my card. This is not how you do busisness. I will never do business with this company again. Very infuriating.
     
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azRider on 07/08/2011:
you could dispute the charge with the credit card company. it normally takes about a week to get something like that cleared. if its more than that. go dispute it.
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Acer Warranty/Support Sucks
Posted by on
For all who wish to buy an Acer laptop!!!! Stop and think twice. Acer will not warranty the new 3d glasses or screens.

I purchased a state of the art 3d laptop computer. It was only 5 weeks old when the glasses developed a crack in the right lense. Defective workmanship.

The frame is cracked and the lense or glass piece is damaged. I did not break them as I bought a hard Atache case to keep everything in. When I opened the case the glasses were damaged. Acer will not go good for them even though they were five weeks old. I have email after email in conversation to Acer and they would rather loose sales than to make one customer happy. This is my second and last Acer laptop I will ever buy. I hope everyone in the computer business and computer purchase will reads this and so Acer will get a black list.

Anyone wanting to know more can send me an email to ve3hfx@Yahoo. Ca

I will reply

Thanks
Dave
     
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Do not by Acer products
Posted by on
I strong urge anyone buying a lap top to steer clear of the Aspire line and away from Acer all together. I purchased this thing from Wal-Mart around the end of last year as the result of a promotion the store was having. I do understand that the low price meant that I was not getting a top of the line machine, but I did expect something that worked better than some of the 3 year old lap tops that I have as back ups.

This has turned out the be the slowest and worst performing machines I have ever owned. My biggest problem is that I cannot use any multimedia capture card with this unit. I have tried several different brands and none of them work.

They work on every other brand but this one. So far Acer has not resolved the problem and I may be forced to go out and get a new lap top for the sole purpose of running the external multimedia cards.

I have been getting a lot of feedback that buying an Acer product was a huge mistake and I can say that I fully agree with the comments.

Avoid Acer like the plague.

MURT
     
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Acer Aspire 5520
Posted by on
VIRGINIA -- I purchased my aspire 5520 in Mar. 2008 from Walmart.com. From the very beginning I thought this was a very good laptop, very comparable to laptops from other vendors. In fact, since then I have purchased other Acer products including an aspire one 532h, and have looked at upgrading my main monitor for desktop computer to an Acer 22". To this point now, my aspire has not given me any problems until yesterday, July 25. I have taken extra precautions since purchasing it to make sure that air vents aren't blocked and to make sure the main fan is clear of any dust. When I went to turn my laptop on yesterday, all the normal lights came on, I heard the DVD drive spin up as normal, and then it went into this infinite reboot before the machine even posted. I took out the battery, and tried to boot with just the power cord, same thing. Unhooked power cord, and let it rest for a while, same thing. I looked the problem up on the internet, someone suggested to hold power button down for over 1 minute without battery or power cord. Still no joy. Pressed for time, I set the laptop aside and used my desktop to finish my work. This morning, I decided to start taking out the electronics one by one, first hard drive, trying to reboot, but same thing. Removed the memory, same thing. Took out the wireless card, same thing. Modem and DVD drive, same thing. Since this motherboard has the built in nvidia 7000m, I have no way of testing it.

I have had laptops previous to this, one especially I was fond of, an Averatec. Small computer, but going strong now 6 years later. I have had my aspire 5520 now for a little over two years, and now it is basically a paperweight. I know that in these tough economic times, public relations is crucial. People, as myself, look to customer feedback as to problems end users have with products, and which products are the best for your money. I have recommended Acer now to many people, as I have appreciated your products up til now. I need a product though that last for more than 2 years and 4 months.
     
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Anonymous on 07/26/2010:
I don't think Walmart has any responsibility with this issue. I haven't heard anything good about Acer computers.
bcd on 07/26/2010:
Are you sure it attempted to reboot without the hard drive installed? Did you disconnect all external peripheral devices?
Helpful on 07/26/2010:
Acer is by far considered a nicer brand name. In fact, if anything, they're considered more of a tier 3 level product, as being sold through Walmart might suggest.

If having a guarantee to longevity is worthwhile to you Gary, you may consider buying the replacement with an extended service guarantee. Compare the retailers and the prices they offer these guarantees for. Also, I'd recommend only purchasing from a retailer that is able to service themselves, handling all aspects of said extended service guarantee.
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Terrible Customer Service
Posted by on
I bought an Acer 6903G from Simplyacer on the 20.11.2009. The Hard Drive failed on the 19.12.2009. Because it was one day outside of their 28 day guarantee, Simplyacer were unable to help me, and I had to contact Acer Technical Support.
I have spoken to five different staff members, none of which speak understandable English. Despite the fact that the laptop was only a month old, they refused to replace it and said that it had to go in for repair. I had to contact the Courier company myself (Acer paid for delivery charges) and pay £12 for packaging.
It was extremely difficult to communicate with Technical Support, due to the language barriers. Not only was it difficult for me to understand them, they were clearly having trouble understanding me, and what I was trying to tell them. I tried to explain that the laptop had been a Christmas Present and was only a month old, but this went unheard. When I asked how long it would take for them to return the machine to me, I was asked if I no longer wanted it repaired! Eventually, I was able to get out of them that it takes 5 working days for them to repair an item, as long as they hold the necessary items in stock. When I asked if they hold spare hard drives in stock, I was asked if I wanted to purchase one! Being an IT Manager myself, I do know a few things about computers, and I have had enough experience with failed Hard Drives to know that it takes a few hours to replace them! Not 5 working days!
It was apparently not possible for me to speak to either the Technicians or customer complaints directly. In fact, Customer Complaints were only available via e-mail.
A week later, I was told that as the laptop had been manufactured in 2008, they were having to check if it was still covered by warranty, even though I had sent them my proof of purchase! Regardless of when the machine was made, it had ceased to perform a month after purchase, and this did not appear to be an issue to Acer. They seem more interested in the fact that the machine itself is over a year old. Not my problem, I'm afraid.
Much as I loved the laptop itself, I am now very close to contacting Trading Standards and looking into getting my money back.
     
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Acer Sucks both product and customer service
Posted by on
DON'T Purchase this item or any other Acer computer be it desk top or laptop they are all equal trash trash from a trashy company. Trashy people don't even deserve such trash can I rate it less than one star if so a negative one million! It should be named annoying instead of Acer. All of the customer service reps were foreign and the accents were extremely thick and very hard to understand spent hours on the phone you have to pay for your own shipping to the company if you want your computer repaired and then it comes back to you in worst shape than before you shipped it to them. You would be wiser to just purchase a new computer as opposed to dealing with their horrid service. It is by far the worst experience I have ever had in my 53 years of life! ACER U SUCK! You are EVIL! Any company willing to sell an Acer is a bad company!

My computer was just 8mths old when it was laid to rest! I could have got a better deal out of a cracker jack box. I feel like this was a gag gift.
     
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Anonymous on 09/07/2009:
Your review would carry more credibility if you went into details regarding the problems you had with your computer, and Acer's steps to resolve the issue, versus just your outright insults to the company. Let your readers be the judge.
Buddy01 on 09/07/2009:
I have had an Acer laptop for 2 years and it has given me no problems. It is unfair to decide all Acer computers are trash because of problems with yours. I would be interested in hearing the details of the the problems you encountered.
Anonymous on 09/07/2009:
I know of a couple of people who have purchased Acers in the last year because the price was so low--about $400 for a laptop. They figured if it did break, they wouldn't be out too much money and it would probably cost more to fix than it was worth. Ahhhh, our throw-away society.

It's too bad you've had such a bad experience with Acer, but more details would be nice, if you wouldn't mind sharing them.
Anonymous on 09/07/2009:
I've had an Acer tablet for years and years. Never one problem with it. So I deny your allegation that ALL Acer computers are trash. Computers aren't trash, stupid people who don't know how to use them are trash.

By the way, your great grandparents (that's your grandparents parents) probably spoke with foreign accents.
Anonymous on 09/07/2009:
I have an Acer Aspire laptop and bought an Acer Aspire netbook for my 5 year old. Both of them work fine, they are not trash.
Anonymous on 09/08/2009:
Two words: USER ERROR. It is always the computer company's fault when someone can't figure out something.

Mundo, you got that right.
Fred45 on 09/27/2009:
I have three Acer's, one Gateway, and an HP. They all work.
stan on 09/18/2013:
I have bought 4 identical Acer desktops
4 years ago. One gave way after two years, the other 3 work very well. The motherboard gave up on the defectif machine. Acer usually have good product for the money asked. They are manufactured in China howerver..
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ACER- Poor Repair Facility
Posted by on
TEMPLE, TEXAS -- I bought my daughter for college a top of the line Acer Aspire laptop. The first year, everything was good. Starting year two, things started to malfunction. First the camera (trip one), then the heat sink/fan (trip two). Since my extended warranty was about to run out, I wanted to have the left side USB ports replaced (not working) and DVD drive replaced. Trip three yielded a non working USB ports upon return. Another round trip to install current drivers for the USB ports at ACER. They must thing I am stupid. Another boot up, STILL yielded no USB. I suggested back on trip three that the motherboard needed replacement. Back to Texas again. New motherboard this time and new battery. Thought I was done. Five days later-dead-nothing-nada. Back to Texas again. ANOTHER motherboard with new keyboard and battery. I have to be done now, right? 10 weeks without my laptop so far, and thousands of FEDEX miles traveled. I gave my delivery guy a big smile yesterday with my laptop in hand. NOW the battery will not charge. ACER tells me that the battery is NOT the problem. I will TELL you the problem. ACER techs are sending out faulty machines without repairing them professionally. I had my lawyer draft a letter demanding a current top of the line new replacement laptop with the same features I had before. Let's see if ACER live up to their name and takes care of me and stand behind their products.
     
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Anonymous on 07/25/2009:
Too bad. Our two Acer's work perfectly. We have the large screen Aspire and the smaller Aspire netbook that we bought for our son.
madconsumer on 07/25/2009:
ACER products really do suck.
MRM on 07/25/2009:
I, too, am a satisfied Acer laptop user. Sorry to say, but the OP may be abusing the laptop such as dropping it.
Anonymous on 07/25/2009:
I have a new Acer Netbook and think it's great!
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You call that SERVICE?
Posted by on
I have, on two occasions, had problems with Acer Laptops. The first experience was with my wife's laptop, the cd/DVD drive stopped functioning. Now mind you, I have been building and servicing computers since 1996. I did all the trouble shooting to verify in my mind that the problem was the drive. I called Acer Tech support and went through their steps (all the things I had already done) except for their final step... Restore the pc to it's original factory settings... WIPE OUT THE HDD! Just a little excessive I thought so I said I would just send it in. Well their first trouble shooting step at depot repair is to wipe out the hdd and restore to factory. Awsome, the deleted everything we put on just to find out they needed to replace the cd/DVD drive.
My second experience wasn't any better. A customer brought me a laptop where the DVD portion of the cd/DVD drive worked but the cd didn't... Audio, data, even blank cds were not recognized. Again removed the drive and let Windows find it, same problem. Called Acer Support, asked to purchase a drive. I was informed that the laptop was under warranty and they would send the drive if that was the problem. I again went through all their steps and again the last step was to wipe out the drive. I let the customer know and he said ABSOLUTELY NOT. Too many service documents and programs that risk being lost. I let Acer know this and that we were willing to purchase the drive @ $140 just send it. I was told that Acer's policy is not to send out any parts unless the system has been restored to factory settings. End result... Customer purchased a good external drive for $60 and Acer lost a customer. Acer should take a page out of Dell's Service Manual... When you send your laptop in to Dell, they tell you to remove your hard drive and battery. Acer could do that, insert a ready to go hard drive and find out that the cd/DVD drive was bad without having to delete everything. Poor Joe user that isn't familiar with or know how to use backup and restore software!! And what if the drive quits working again after restoring?
     
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Anonymous on 07/17/2009:
I have two Acer's. Mine and a netbook for my 5 year old son. They're great have never had problems with them.
Anonymous on 07/17/2009:
justthefaxx, I have one of those Acer aspire ones, its DA bomb.
Buddy01 on 07/18/2009:
I have had an Extensa for almost 2 years and have had no problems.
Anonymous on 07/18/2009:
My Acer Aspire One is a great little Netbook. It has more bells and whistles than my older IBM ThinkPad that I thought was a great laptop.
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My Acer Laptop Won't Turn On
Posted by on
This is our first PC in our home. We have 3 Macs... it was purchased when Circuit City was about to close, around Sep or Oct 08 for about $400 after rebates. I thought I got a good deal.

Not even a year and the computer simply won't turn on... tried everything: disconnecting cable, removing battery, nothing will turn on the computer after going to sleep or sometimes after we close the lid.

Customer service says that the problem is a known issue and that there is nothing I can do except disconnect the computer, remove the battery, hold down the power key for 30 secs then reconnect it, then turn it on.

What type of answer is that? now we leave the computer all the time as we never know when its maybe going to die for sure. I am very sad that we did not purchased a MacBook again, pay for a cheap PC and you will get that, a cheap performance

     
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madconsumer on 06/06/2009:
ACER makes a crappy computer. to bad you made the purchase. about all you can do is take it to a local tech and have it repaired.
MRM on 06/06/2009:
Oh contrare, Madconsumer, Acer makes good computer. I have 2 Acer netbooks and 1 full size laptop and they both run great with 1 year of owning them.
madconsumer on 06/06/2009:
this is true mrm, many don't like ford, and many don't like chevy. it is all personal preference and personal experience.
Amateras on 06/06/2009:
Many computers that were bought during the close of Circuit City, were not new, but used computers. Acer is a great company, if you choose to buy a new Acer computer, you will have a better experience.
Anonymous on 06/06/2009:
I agree, Acer makes very good laptops. I have a full size one and a netbook. Both work very well.
Anonymous on 06/06/2009:
"this is true mrm, many don't like ford, and many don't like chevy. it is all personal preference and personal experience."

WOW! Do you think this could apply to personal experiences with banking institutions too? (Example: Bank of America) What a concept!
Anonymous on 06/06/2009:
Agree with MRM, I have one the Acer mini Aspire's and love it. Never had a problem with it since I bought it. It replaced my old IBM Think Pad that was still running great the day it went into mothballs, it was just getting to slow to use at 5+ years old. Everyone that see's my Aspire and how well it runs wants to know where I got it and how much it was, they all want one too.
Anonymous on 06/06/2009:
From what I hear anything is better than a Dell these days.
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Faulty Parts In Acer Laptops - Horrible Service
Posted by on
PENNSYLVANIA -- I purchased an Acer Aspire 3680 laptop for a b-day gift for my son October, 2007. Within a month, the port where you plug in the charger would only connect intermittently, you would have to wiggle the port a little to get the power. Eventually, it just stopped connecting. I called tech support and they had me send it to them for a repair of the faulty port (shipped at my expense). It was shipped in Nov, 2007 and received back within 2 weeks. The port worked OK for about 4 months , started having to wiggle it again, then stopped connecting. I again called tech support and they said to ship it back and they would again repair it.

Now, 5 months later, and a month out of warranty, we had to wiggle , now no power. Even though it is the same problem 3 times in less than a year, I spoke with a tech, then they transferred me to a "level 2 tech", then they told me there was nothing they could do for me but sent me to Customer care. Spoke with a rude woman named Frances (badge #25702 - would not give me her name), when I explained that it was the SAME faulty part that has now broken 3 times, she told me we were being too rough with the port and it was our fault it was broken. She offered to give me $100 discount off the $449. they are charging me to fix it , again , for the 3rd time in less than a year!!! Obviously, after reading all these complaints and their refusal to make good on faulty parts and reoccurring problems, I will never buy an Acer again. As soon as the warranty is up, they treat you like crap and take no responsibility.

The worst part is, when I asked Frances who I could speak to higher than her, a supervisor maybe, she snidely told me that she was the highest person in Acer that I will ever be able to talk to, no one higher than her takes any customer calls. She would only give me a name, but said he is the VP and not available to the customers. Very, very arrogant and rude. Now I am stuck with a 1 year old computer that I can't even use.
     
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Anonymous on 10/08/2008:
Did the computer cost $449 or did they charge you that much for the first repair? I wouldn't expect much durability from a $450 computer and I wouldn't pay $450 to repair a low-end PC like an Acer.
MyDogsMom on 10/10/2008:
I think Frances is right on one account.

I doubt the VP is sitting in a office just waiting to take your call.

Bummer.
MDM
lam1018 on 10/17/2008:
No, the computer was around $750. but they wanted to charge me $449. to fix the port!
Ju_ju_Bee on 02/01/2009:
should have gotten the esp...it would have covered that. Acers aren't the only computer with plug problems. Laptops power cords and connectors are delicate by nature. Batteries expire. such is life in the world
ncoclub on 05/12/2011:
After being told the price to fix it from Acer I would have gone to a mom and pop local repair place..either the head of the power cord is faulty or the inside needs to be secured and line tested for a faulty connection. When using mom and pop always ask how much they charge by the hour for diagnostics..it may take a couple of hours for him/her to test the power issue inside the laptop. To find a good local repair shop use word of mouth or go on line to get reviews.
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