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48 Reviews & Complaints

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Missing RAM
Posted by Ricsaratan13 on 10/04/2011
I ordered a 16 GB, and only received 8 GB. Am very dissatisfied.

     
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Posted by Alain on 2011-10-05:
Have you contacted Acer or the merchant you bought it from?
Posted by At Your Service on 2011-10-05:
Spot on Alain. A simple call or visit to the merchant should solve the problem.
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Acer Lap Tops
Posted by Jwmw1878 on 08/05/2011
I purchased an Acer in mid 2009. I've had probs from the beginning, yes, of all places, WALMART. They wouldn't take it back, I had pho number where to send it, paid that price, then described the probs, it would just go dead, finally they put in a new mother board, got that back, seemed ok, it was a place in Temple, Texas by the way....just in case someone wants to know...then, the back light went out, by then the warranty was out, had to pay dearly to get that fixed. But after that, the cursor ''floats". What I mean, in typing to someone, the cursor all of a sudden, jumps to where it wants to, I have to back up, delete where it went, start my letter again, AGAIN, AGAIN, to where I won't even use it. Why in the world didn't I check those computers from the beginning. It's a ASPIRE 5315-2326. When we travel, it's good to keep up with folks, but when typing, it where I get so friggin' mad, I just give up.

All other things, such as the DVD player, etc, seems ok, but don't use it that much. It's mainly for wife doing genealogy when we are traveling. It's the worse I've ever seen. My home computer, a Sony, I've had it since 2001 and had only a few problems, generally just from use. Sorry I ever bought this and spent so much money on it. VERY DISAPPOINTED.

J in North East Texas
     
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Posted by Alain on 2011-08-06:
I looked at some reviews for the AS5315-2326 and saw that some people had experienced problems with it (lack of computing power?). There was a suggestion in one that said something about possible driver problems and difficulties running software, but that's about all I could find specifically related to this machine.
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Customer service is abysmal.
Posted by Enigmatheendless8 on 07/08/2011
I was told I could repair the hard drive and send back the old one. I asked if I could have that rushed to me and said yes. Then after charging my card (hold for 110 dollars) I was told I could not have that shipped overnight. I calmly asked why and got some weird response that made no sense. I calmly cancelled the order and was given confirmation. It has been a week now and they had not taken off the hold on my card. I was told in no uncertain terms that it would be a month before those charges would be dropped from my card. This is not how you do busisness. I will never do business with this company again. Very infuriating.
     
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Posted by azRider on 2011-07-08:
you could dispute the charge with the credit card company. it normally takes about a week to get something like that cleared. if its more than that. go dispute it.
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Acer Warranty/Support Sucks
Posted by LOOSINGMYKUHL on 04/10/2011
For all who wish to buy an Acer laptop!!!! Stop and think twice. Acer will not warranty the new 3d glasses or screens.

I purchased a state of the art 3d laptop computer. It was only 5 weeks old when the glasses developed a crack in the right lense. Defective workmanship.

The frame is cracked and the lense or glass piece is damaged. I did not break them as I bought a hard Atache case to keep everything in. When I opened the case the glasses were damaged. Acer will not go good for them even though the were five weeks old. I have email after email in conversation to Acer and they would rather loose sales than to make one customer happy. This is my second and last Acer laptop I will ever buy. I hope everyone in the computer business and computer purchase will reads this and so Acer will get a black list.

Anyone wanting to know more can send me an email to ve3hfx@Yahoo. Ca

I will reply

Thanks
Dave

     
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Do not by Acer products
Posted by MURTWITNESSONE on 04/10/2011
I strong urge anyone buying a lap top to steer clear of the Aspire line and away from Acer all together. I purchased this thing from Wal-Mart around the end of last year as the result of a promotion the store was having. I do understand that the low price meant that I was not getting a top of the line machine, but I did expect something that worked better than some of the 3 year old lap tops that I have as back ups.

This has turned out the be the slowest and worst performing machines I have ever owned. My biggest problem is that I cannot use any multimedia capture card with this unit. I have tried several different brands and none of them work.

They work on every other brand but this one. So far Acer has not resolved the problem and I may be forced to go out and get a new lap top for the sole purpose of running the external multimedia cards.

I have been getting a lot of feedback that buying an Acer product was a huge mistake and I can say that I fully agree with the comments.

Avoid Acer like the plague.

MURT
     
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Bad product
Posted by Vlak on 11/19/2010
I bought a laptop 7 months ago, and I am very dissatisfied, the mouse touch is no longer working, I needed to buy a regular mouse, there is no warranty unless you pay for extra always extra, avoid ACER
     
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Posted by MDSasquatch on 2010-11-19:
I bought an ACRE at COSTCO and could not be happier, it works great and COSTCO extended the warranty to two full years at NO COST.
Posted by leet60 on 2010-11-19:
I believe the OP is referring to the touchpad failing. If so he/she may want to reinstall the drivers for the touchpad, as this is often the issue.

As for the warranty, OP - this model has a 12 month warranty so if it was purchased 7 months ago it is indeed covered by the manufacturer at this point in time.
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Beware of warranty restrictions
Posted by Limoges on 11/19/2010
I recently bought an Acer E-Machines net-book to help my daughter with her exams. It packed up only after a couple of months - the screen started to flicker and eventually fail completely. It was sent back for repair under warranty - but then received a letter from Acer asking for nearly £100 to fix it. When I queried this I was told that certain hardware elements are not covered by the warranty, and this includes the screen.

So, I'm now £200 out of pocket for the original purchase from Tesco Direct, my daughter has lost the use of the net-book and I can't afford the repair - and to add insult to injury they want me to pay for the cost of returning the faulty machine to me.

I would warn anyone considering an Acer E-Machine product to tread carefully. They are comparatively cheap - but in my opinion, as an organization completely void of scruples (let alone customer care or after sales assistance.
     
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Posted by warddw1526 on 2010-11-19:
Was there any damage to the screen? I know most warranties will cover hardware problems, but if there is damage to the screen, it would not be covered.
Posted by Limoges on 2010-11-20:
There was no visible damage to the screen - it just slowly stopped working. I had a feeling that if was some kind of loose connection. But Acer say the screen has to be replaced. Screen costs around £20 apparently.
Posted by Dave on 2012-09-23:
STAY AWAY from acer. If you find one in the garbage that is where it should be in the first place. I guess it is ok to use one from the garbage as it didn't cost you anything. BUT BUYER BEWARE. Or should I say USER BEWARE. Acer sucks big time with warranty. They grab your money and run. So, in my opinion don't purchase ANY Acer product.
D.m.
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Acer Customer Service (or lack thereof)
Posted by Ontsang on 08/31/2010
SAN JOSE, CALIFORNIA -- I purchased an Acer Aspire AS-5738PG laptop back in February 2010 and was very excited to upgrade to a newer laptop since I have been using a 3 year old machine and it was not cutting it. I received the laptop and unpacked everything and it looked good. Started it up and followed all the instructions to burn the recovery DVDs. Lucky I did so since the hard drive died within 2 weeks of use. I would typically put the machine into standby and I noticed a clicking noise every time it went into standby. Two weeks in and one day it just froze on me. I restarted it and that is when the hard drive started clicking a lot and the computer said no hard drive found.

Prior to this happening, I also noticed the audio would stutter every so often. I had updated all of my drivers to the latest version according to the Acer website. I had even logged a service request for help regarding the issue and all they could tell me was to do a system restore. Okay, been there done that. I did some more research and found out that there was a Deferred Procedure Call (DPC) latency that would cause the audio to skip. This is typically due to poorly written drivers and so I was out of luck since I had updated everything per Acer tech support and performed a system restore. All they would tell me to do was to send in the computer to their repair depot.

So finally, with the hard drive dead and the audio stutter problem, I decided to try out their repair depot. I submitted my service request and they issued an RMA to me, but I had to pay for the shipping to the destination. Naturally, I was unhappy with this since this is all happening during the 1 year warranty period. But since I had no choice, I had to pay for the shipping. After waiting for a week or so, I received the laptop back and the hard drive had been replaced. Great. But still there was audio stuttering. To this day, there has not been a single driver update from 2010 despite the fact that there are obvious issues with the existing drivers.

My main complaint is that we the consumer are at the mercy of the laptop manufacturers to provide software/driver updates since drivers are usually customized to hardware, especially in laptop computers. Other companies like HP and Lenovo are much better at addressing driver issues. I realize that hardware faults do happen, but I am extremely disappointed that Acer apparently does not keep consumers updated with the latest drivers and/or BIOS updates to fix any issues. It seems innovation stops after the sale of the computer. I just want other consumers to be aware of the issue of manufacturer support of the machine driver-wise and how important that can be. This Acer Aspire 5738PG has not lived up to my expectations of a dependable computer and I actually regret this purchase. I hope that my review will give others pause before buying an Acer machine. Hopefully the company will change its ways.

     
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Acer Aspire 5520
Posted by Gary Mullins on 07/26/2010
VIRGINIA -- I purchased my aspire 5520 in Mar. 2008 from Walmart.com. From the very beginning I thought this was a very good laptop, very comparable to laptops from other vendors. In fact, since then I have purchased other Acer products including an aspire one 532h, and have looked at upgrading my main monitor for desktop computer to an Acer 22". To this point now, my aspire has not given me any problems until yesterday, July 25. I have taken extra precautions since purchasing it to make sure that air vents aren't blocked and to make sure the main fan is clear of any dust. When I went to turn my laptop on yesterday, all the normal lights came on, I heard the DVD drive spin up as normal, and then it went into this infinite reboot before the machine even posted. I took out the battery, and tried to boot with just the power cord, same thing. Unhooked power cord, and let it rest for a while, same thing. I looked the problem up on the internet, someone suggested to hold power button down for over 1 minute without battery or power cord. Still no joy. Pressed for time, I set the laptop aside and used my desktop to finish my work. This morning, I decided to start taking out the electronics one by one, first hard drive, trying to reboot, but same thing. Removed the memory, same thing. Took out the wireless card, same thing. Modem and DVD drive, same thing. Since this motherboard has the built in nvidia 7000m, I have no way of testing it.

I have had laptops previous to this, one especially I was fond of, an Averatec. Small computer, but going strong now 6 years later. I have had my aspire 5520 now for a little over two years, and now it is basically a paperweight. I know that in these tough economic times, public relations is crucial. People, as myself, look to customer feedback as to problems end users have with products, and which products are the best for your money. I have recommended Acer now to many people, as I have appreciated your products up til now. I need a product though that last for more than 2 years and 4 months.
     
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Posted by Anonymous on 2010-07-26:
I don't think Walmart has any responsibility with this issue. I haven't heard anything good about Acer computers.
Posted by bcd on 2010-07-26:
Are you sure it attempted to reboot without the hard drive installed? Did you disconnect all external peripheral devices?
Posted by Helpful on 2010-07-26:
Acer is by far considered a nicer brand name. In fact, if anything, they're considered more of a tier 3 level product, as being sold through Walmart might suggest.

If having a guarantee to longevity is worthwhile to you Gary, you may consider buying the replacement with an extended service guarantee. Compare the retailers and the prices they offer these guarantees for. Also, I'd recommend only purchasing from a retailer that is able to service themselves, handling all aspects of said extended service guarantee.
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Poor customer support and poor machine
Posted by JaySan on 06/02/2010
I have an Acer One Netbook. Trying to update the BIOS following their instructions is a nightmare. I needed to do this because the Battery is not charging (my machine is < than a year old). I gave up, and will never buy an Acer again.

Jay.
     
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Posted by NickL11354 on 2010-06-02:
A user shouldn't need to update BIOS.. Take it to an independent computer shop
Posted by PepperElf on 2010-06-02:
I could be wrong but.... I've never heard of "update BIOS" as a solution for "battery won't charge".

Besides updating BIOS can be a bit buggy if you don't know what you're doing.



If the battery won't charge, it's most likely a physical issue with the computer. Either the battery is bad, there's a break somewhere between the power supply and the battery, or the power supply is bad.


if they told you to update BIOS to fix this... that's just one of those "jerk you around and do nothing" scripts
Posted by NickL11354 on 2010-06-02:
This may be the case but an independent computer shop will charge about $30. Not for someone to do if they don't know what they are doing
Posted by Anonymous on 2010-06-02:
Updating the BIOS on a laptop is pretty easy. Nothing more than running a program you get from the OEM. I've done it many times.

Also, the BIOS update will fix your batter charging problem as this is a well known and documented problem/solution with these Acer Netbooks. Good luck.
Posted by Anonymous on 2010-06-02:
This only applies to the Acer Aspire One Netbook Computer:

Acer Aspire one – battery not charging.
Solution: Update the bios as follows:
1. Go to www.support.acer.com
2. Click on Driver & Downloads
3. Select Product Family “Netbook”
4. Select Product Line Aspire One
5. Select your Product Model i.e.: AOA150 (located after MFG.Date:xxxx AOA 150 – xxxx)
6. Click on the BIOS tab below
7. Download the bios to a blank USB flash card.
8. Turn off your computer
9. Insert the USB flash card (containing the bios) into your Aspire One.
10. Hold down the FN key and the Esc Key at the same and turn on the computer.
11. Wait until the Power button starts flashing before letting go of the keys.
12. Allow the computer to complete its task (5 or more minutes).
13. Charge the computer for 5 hours and your computer should be working properly.
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