We purchased a laptop computer and a netbook from Best Buy. They were both Acers. The netbook stopped working (I think my 5 yr old dropped it). I called Acer and they asked me to ship it to them for repairs. The computer was repaired in three days and I had it back about 8 days after sending it to them. They fixed it under warranty and it is working perfectly again. 1 Replies - Latest reply on 12/19/2009Add reply
My plug to my Acer (where you plug it into the laptop) got really hot and it got harder and harder to charge the battery. you had to turn it a certain way. The stupid plug finnally got so hot it melted. So I called Acer and they said it was the cord so I had to order another one that I had to pay for. When I got I got it it did the same thing so I sent them the laptop. The sent it back saying I had spilled something on it (which I did NOT) and refused to fix it unless I paid them $300 for repairs. When I got it back they didn't even snap it back together right. I'm still trying to find someone to help me fix it because its now out of warranty.... My online business has been run into the ground because I can not be there so I have lost a lot. I am really cheesed off!4 Replies - Latest reply on 12/16/2011Add reply
This companys motto should read "Don't email me I own an Acer". What a piece of junk. My repair man tells me they are so cheap they still use aluminum in the laptops instead of copper. Of course when you purchase they don't tell you that the warranty is a mail in warranty. After 4 months it started by not booting up and ended with a fried hard drive. I'm not going to bother with warranty coverage because they will just install another of their hard drives.3 Replies - Latest reply on 11/18/2009Add reply
I have a had a problem with Acer. During warranty it would not turn on. I sent it in (four times); each time it came back in the same condition it was in when I sent it in. Now I am told that the warranty has expired and it will cost me to send it back in. What a piece of trash, equaled only by their lack of service. 3 Replies - Latest reply on 10/11/2009Add reply
I bought an Acer aspire less then 6 months ago, the battery started getting hot and I would have to shut it down so it would cool. The battery would get hot within 2 hours of turning it on, and never ... read full review2 Replies - Latest reply on 08/24/2009
All I can say is, I think Acer is one of the worst companies I have ever dealt with. There customer service is terrible, I have owned other computers through the years (not acer)and have never had issues like I have with the Acer customer service. I know this is the last Acer product I will ever buy 1 Replies - Latest reply on 08/22/2009Add reply
ACER- Poor Repair Facility
TEMPLE, TEXAS -- I bought my daughter for college a top of the line Acer Aspire laptop. The first year, everything was good. Starting year two, things started to malfunction. First the camera (trip one), then the heat ... read full review4 Replies - Latest reply on 07/25/2009
You call that SERVICE?
I have, on two occasions, had problems with Acer Laptops. The first experience was with my wife's laptop, the cd/DVD drive stopped functioning. Now mind you, I have been building and servicing computers ... read full review4 Replies - Latest reply on 07/18/2009
MUMBAI, MISSISSIPPI -- I got my new Acer laptop (5738Z) from Saudi Arabia last month from an authorized dealer without an OS loaded. After starting there was no sound in the speakers, headphone if connected works. One fine day the voice got activated but for some hours only, till now same. yesterday I saw a black mark with a light reflecting within on my screen. there is no sign of any accident or feel of it. called CS of Acer, they will charge me for both registration and work thereafter. International warranty Acer claims ??? I don't feel like using it rather repenting why I opted for Acer. Can some tech of Acer help me in this case. I am from Mumbai2 Replies - Latest reply on 07/15/2009Add reply
Sent a question to tech support, very simple. "what does a blinking LAN indicator light indicate?"
4 Replies - Latest reply on 06/07/2009Add reply
"After verifying your information we see that your product is out of warranty. As such, I am unable to assist you in this issue.
However, Acer does offer a fee-based support over the phone for Out of Warranty products."
As the warranty is one year, this means they will only support their product for that length without grabbing your cash for even a simple question. This has definitely moved Acer to the never buy from again list!
My Acer Laptop Wont Turn On
This is our first PC in our home. We have 3 Macs... it was purchased when Circuit City was about to close, around Sep or Oct 08 for about $400 after rebates. I thought I got a good deal.
Not even a ... read full review8 Replies - Latest reply on 06/06/2009
CLEARLAKE, CALIFORNIA -- This laptop cost me 698.00 I have not been able to get anything right since I got it Nov, 2009.
4 Replies - Latest reply on 03/16/2009Add reply
First the DVD stopped playing then my administrator password was rejected,
now my laptop power lights come on but black screen, no sound, no acer sign when booting nothing someone help me if you know what to do about this I'm pulling my hair out over here. I've only had this a year and a half. I just started using it Dec, 2008. I hate that its so messed up screen is nice laptop is nice if it will ever work right.
Never Buy An Acer
I bought an Acer Aspire 5050 "new" from Staples. Within 2 months it had to be sent back for repair for a sound problem. Acer sent it out when it was done, except they sent it back to themselves. We went ... read full review4 Replies - Latest reply on 06/07/2009
My son received an Acer Aspire 3680-2682 Laptop for Christmas last year. About August it crashed. We took it in for a diagnostic and was told the hard drive was dying. Because we had had it less than a year, the computer store told us to contact the Company(Acer) and the laptop should be covered under the warranty. When I called, they were rude and told me that despite the fact the laptop was a gift, and had been in use less than 8 months, it had been bought in June of the year before and they would not cover it. I tried to get a receipt from the person who made it a gift, and was told a check copy was all they had that the receipt had been lost at Christmas by accident. Again the company refused. It is frustrating to try to get any help from this company. Also, no cd's were included with this computer so that I can get someone to fix it and restore the programs that were put on it from the manufacturer.
2 Replies - Latest reply on 12/28/2008Add reply
So now I have a laptop that can't be used and will cost as much as a new computer to fix without the proper cd's to restore it anyway.
Really Bad Computers
SOUTH BEND, INDIANA -- I spent $1000.00 for a Lap top, so I had something that I thought would be good. What I got from Acer was a piece of S##T. I took it back 2 times and it came back to me working like garbage. I also sent ... read full review4 Replies - Latest reply on 02/01/2009
Defective Acer Laptop Computer
SAN BERNARDINO, CALIFORNIA -- I purchased a laptop 12/18/07. In the latter part of January or beginning of February 2008 the laptop ran hot and shut down. When it came back on the computer would not log on. It sat idle for 2 months ... read full review5 Replies - Latest reply on 02/26/2013