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ADT Security Systems Lies Misleads Defrauds & Laughs All The Way To The Bank !
Posted by SRaymondMartinezCA on 04/28/2009
PLEASANTON, CALIFORNIA -- Due to a break-in, I decided to get a home security system. I met with Brinks and then with ADT. The sales representative who called Brinks "Stinks", assured me that the system ADT installs would include a pet-sensitive motion detector. This was a huge selling point for me, as Brinks did not offer that assurance.

In addition, the sales representative said that ADT has a 6 month Personal Satisfaction Guarantee, and if FOR ANY REASON I was not satisfied with ADT, I would be released from the contract. These were the two main selling points that convinced me to go with ADT and not Brinks. Unfortunately, I was to learn that the sales representative lied through his teeth about these 2 issues just to make the sale.

I gave the sales representative a $40.00 deposit check, per his request, and we scheduled an installation appointment for the following Monday. I asked the sales representative to please make sure the tech brought along enough signage for my home - he said he would make sure of it.

I took the day off of work, thereby losing one days income. The technician never came by, and thus began the frustrating process of trying to reach someone at the Pleasanton office. Late in the afternoon, someone finally called me and told me that the appointment was scheduled for Tuesday. This was absolutely incorrect, but she was thoroughly unconcerned about how this effected me, the customer. She tersely said that the tech would show up the next day and that was that, and she had no further information for me. I asked her to please be sure the tech brought along the signage - she said she would make a note of it.

The tech did show up on Tuesday. Unfortunately, during the installation, he created a significant amount of damage to a wall he was drilling through. It was after the installation that the tech informed me that the motion detector was NOT reliably pet-sensitive, contrary to what the sales representative had promised. I would not be able to leave the motion detector on at night, certainly, as my cats may set it off. In addition, my cats could set it off during the day as well. The only suggestion he had for me was to watch the light on the motion detector as my cats walked around the house to see if, indeed, they would set the alarm off. Oh - the tech did NOT bring along enough signage.

Once the sales representative made the sale, he became very very difficult to contact. He never answered his phone and it took him a long time to get back to me. He promised the signage again - and again - and again ! I finally left him an angry message acknowledging that he had, apparently, blown me off once again. Eventually, he left a couple of signs outside my door. This took several days.

In the meantime I was trying to reach someone by phone at the local office regarding the fact that this system was sold to me under false claims of reliability. I was NEVER able to reach anyone there. The phone would be forwarded to other offices, to monitor operators, etc... I left a voice message for one of the managers who never bothered to call me back. You see, I had received a bill in the mail for $40.00 - the $40.00 I already paid to ADT ! Clearly they were absolutely screwing up everything and I was becoming very unhappy as a result.

Finally I reached a very nice woman at Corporate Customer Service, who has been trying to assist me in all of these matters. I was promised a $100 rebate - I was promised 2 free months of service as a result of ADT's messing up the installation appointment. I was promised a pet-sensitive system, which of course I do not have. Unfortunately, this nice woman at Corporate cannot honor the Personal Satisfaction Guarantee that ADT also promised. She can only email the people at the local office on my behalf.

I have decided, based on the initial lies I was told as well as the thorough bungling of every possible detail in relation to my account with ADT to opt for the Personal Satisfaction Guarantee. The local Sales Manager, has been polite, and understood my concerns, but had to pass the decision along to his superior.

His superior is out of the office for the week. Someone who works under the superior called me today, and this call constitutes the absolute worst experience I have ever had with any company. She insisted that I do not qualify for the Personal Satisfaction Guarantee, which of course is in DIRECT opposition to what the salesman communicated to me. She was rude, she would not listen to me, she would constantly interrupt me and when I asked her to stop interrupting me and to listen to me, she said, and I quote: "I don't want to listen to you !". I hung up - what's the use ?

This entire experience has been stressful and disruptive to my life - I have already lost income, have been lied to and misled, I have been insulted, taken advantage of and defrauded.

Believe me - I will be pursuing this matter to the fullest extent of the law. If anyone has had a similar experience or has some advice on the matter, I would appreciate your input. I have contacted a lawyer, and will be contacting the Attorney General, but I will not stop there.

How dare ADT lie to it's customers and mistreat them. How dare they take advantage of honest people
     
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Lied to secure contract
Posted by ADTsucks on 04/23/2008
PLEASANTON, CALIFORNIA -- An ADT sales rep from the Pleasanton, CA office got us to sign up for service by promising us a month-to-month service plan which could be cancelled at anytime for any reason. "Nothing to lose" he claimed. In a classic bait-and-switch, the sales rep put us on a 2 year plan with a $500.00 early termination fee. We discovered this quite by accident when calling ADT for an unrelated issue. We've spent 6 months trying to work with ADT and talking to countless customer service reps and managers. All are completely unwilling to help us even though they believe we are telling the truth. One rep was as bold to tell us that ADT is in the business of making money and therefore would not alter our contract. The sales rep who sold us our contract was completely unethical in his sales tactics yet ADT refuses any accountability. Clearly the customer comes last at ADT.

We are very frustrated and very disappointed, we expected much more from such a large, well known security firm. If you are considering signing up with a security service, look around as much as possible and by all means avoid using ADT if possible.
     
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Posted by tnchuck100 on 2008-04-23:
There is only one thing to be said here. Read the contract before signing. What a salesman tells you verbally doesn't mean squat!
Posted by MSCANTBEWRONG on 2008-04-23:
You really have to ask these questions up front and read the contract thoroughly before signing. I had a sales person drop by my home trying to get me to sign up with ADT. He made the deal sound unbelievably good. He stated the service was month to month which of course SOUNDS like there is no extended contract. Then I asked him, what if I decide I'm not happy with the service, how much is the early termination fee. He looked perplexed and said that no one asks that question, but yes I would have to pay X number of dollars to terminate the service before the 2 years is up. I thanked him for his time and showed him to the door. Use this as a learning experience.
Posted by Principissa on 2008-04-23:
I agree with chuck. When dealing with a salesman make sure you get all of his "promises" in writing. That way if something like this were to happen, you have all the proof you need to back you up. You also have to read everything before you sign it. Never go on the assumption that everything you were told is exactly what you are signing.
Posted by ADTsucks on 2008-04-24:
If anyone has a complaint about ADT security or any other business, be sure the file formal complaints with the FTC (Federal Trade Comission) at ftc.gov and also with the BBB (Better Business Bureau). By doing this the pattern of abuse is recorded and ultimately the company will be investigated by the authorities and held accountable for laws they might be breaking.
Posted by statisticschick on 2009-11-09:
I agree contracts must be read, but have you seen an ADT contract? It's got 2-point font and is pages long. I tried to read it, and most of the jargon in there was legalese that didn't make any sense. When I started asking questions, the sales guy told me that it was just "standard language." Nonetheless, one part of my contract pertained to the warranty on the system, and that was the easy part to understand. But when I had to have warranty work done on my system (the system stopped working within the first year), that was like pulling teeth. ADT didn't seem to want to honor that part of their contract at all. I have dealt with plenty of services that require signing contracts and I'm usually able to get a straightforward answer. However, ADT is not a company that will make anything easy and they really treat customers like garbage. Stay away!!
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Horrible Customer Service
Posted by Principissa on 05/13/2009
KENTUCKY -- About a year ago we installed an ADT system in our new house. We specifically mentioned to the sales representative that we were planning on getting a pet and to please set up the motion sensor they were installing so that when we did get our pet he/she wouldn't set it off.

Fast forward to two weeks ago when we bought little Yumi home. We set the alarm and went to bed and were awoken to the sound of our alarm going off.

It turns out the installer never set the motion sensor up so that a pet wouldn't set it off, even though on the Service Agreement we signed said to set this up for a pet. It says and I quote "1 motion sensor (pet)"

So I call ADT and speak to someone in "monitoring" who informs me that the service charge to get them to come out here and change it will be $94.00(US) for the first 30 minutes plus an additional $40.00(US) for every additional 30 minutes as well as another $250.00(US) for the cost of a new motion sensor.

To say I was livid would be an absolute understatement. When I questioned the representative about why I was being charge for an obvious mistake on the installers part she got rude and told me that there was nothing she could do.

Fine.

I called USAA and spoke to a representative there who could not believe that I was treated so poorly and did a three way conference call with ADT to find out what was going on.

I was put in touch with another representative from ADT who claimed to be a supervisor. When questioned by the USAA representative the ADT representative said that even though it was in the contract that it was supposed to be set up we still needed to pay for the service call and dispute the charges when the installer was done adjusting the sensor.

Even the USAA representative was appalled that they were STILL charging me for their error. The USAA representative proceeded to explain that the ADT contract with them covers this type of thing and we should not be charged, again we were told that her hands were tied and that there was nothing she can do to help us.

I finally was able to get a hold of the sales representative from ADT who sold us our system and even pointed out to her that in the contract that the three of us signed (her, myself, and my husband) that she wrote in to set up the motion sensor for a pet. She agreed and we did another conference call with the "Monitoring Center".

When she explained to the representative that this was a contractual obligation that we be set up for a pet we FINALLY spoke with someone who can get the situation rectified.

I was put in touch with someone from appointments and was told that this would be no charge and that low and behold this type of thing was covered in our maintenance agreement with ADT.

So why if this one person could see this, did the other 3 representatives I spoke to overlook this? Why did I have to speak with almost 6 people today to get ADT to fix a mistake that they themselves caused by not properly setting up our system?

The installer will be here on Friday to adjust our motion sensor, hopefully I will not have to write another complaint.
     
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Posted by Anonymous on 2009-05-13:
Good review Princi and I'm glad it all worked out in the end. There is no substitute for persistence. And finally a big ole kudos to USAA for assisting you. USAA rocks!
Posted by BokiBean on 2009-05-13:
Go Girl!!!!!! VH review and glad that the whole family and Yumi will be secure.

It makes me wonder if the person who claimed that there would be a service call just became stubborn about it and wouldn't admit her error! To me, it just makes common sense that another visit to your house would just be covered without a charge.
Posted by bargod on 2009-05-13:
I used to install alarm systems way back and what they quoted you was outrageous. It dosen't require a special senser and it's a minor ajustment that a tech can do in a few minutes depending on how many sensers you have. Glad things worked out for you.
Posted by Principissa on 2009-05-13:
We only have 1 sensor by the door. I have the contract that we signed as well as the work order with the checklist stating that the installer set it up for a pet. I've got them by the berries, I'm just waiting to see if I'll have to squeeze them at this point.

Crabs, I swear by USAA, they are hands down the BEST company we have EVER done business with. I recommend them highly to anyone.
Posted by BokiBean on 2009-05-13:
I'm cookin' chicken thighs for my security system... :D
Posted by Principissa on 2009-05-13:
Mine's getting a london broil and baked potatoes.
Posted by Anonymous on 2009-05-13:
What is USAA.?
Posted by BokiBean on 2009-05-13:
Hehehe.. shhhh mine might be listening. :D
Posted by BokiBean on 2009-05-13:
Oh, mine barks! forgot to say... I think the security system that talks is getting meatloaf..haven't decided yet.
Posted by Anonymous on 2009-05-13:
London broil? No fair Princi! I'm making Hamburger Helper tonite for the kids.
Posted by Principissa on 2009-05-13:
Well come over here! We've got plenty.

Well mine barks, well growls, no, I guess he fights with a chainsaw when he's sleeping.
Posted by Anonymous on 2009-05-13:
When I lived with my ex, we would grill steaks, and chicken, and things like that every night. I don't miss him, but I miss that grill.
Posted by Principissa on 2009-05-13:
LOL! I'm actually going to have to buy a new grill this summer. She's dying on us. I've got my eye on a nice Weber though, hubby is not going to be happy with the price, but a porterhouse usually shuts him up.
Posted by Anonymous on 2009-05-13:
Wally, USAA is an insurance and financial services company for those who serve or have served in the United States military and their family members. I agree with Princi it's the best company I've ever done business with. Case in point I just recently got married. I switch my wife's auto and homeowners from State Farm to USAA and it cut her premiums by 70%. She was shocked to say the least. They also have extraordinary customer service. A total '10' in my book.
Posted by Principissa on 2009-05-13:
Agreed Crabs. We just got a discount this year 5% for not filing any claims with them, they called it the safe driver discount. I have never been treated anything but good when calling them. As I said, hands down best company I've ever done business with.
Posted by statisticschick on 2009-11-09:
Classic ADT experience in my book. Their customer service is horrible. All they care about is hooking you into that 3-year contract. After that, they don't care if the equipment works properly, if they're meeting their contractual obligation, etc.
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Avoid ADT!
Posted by LilyLOL on 04/28/2009
Avoid ADT. Buy a dog.

Reasons:

1: The alarm system will go off and wake you at night. You will wonder if there really is something to be afraid of, or if it is a fluke. Try getting back to sleep now!

2: Because of the above you won't want to turn the alarm system on at night. You need sleep, right? So you figure the alarm system won't wake you up if it is off. Wrong. If the phone company performs routine maint. at night as they OFTEN do the variation will cause your alarm to go off even if it is turned OFF. Yep!

So you have a system you are paying for but you really don't want to use it because it is annoying and you need your sleep. Time to cancel, right? WRONG.

ADT sales people will tell you that the contract is a formality, that if you call ADT and explain your reasons for wanting to cancel they will let you do so. Lies. Plan on getting a lump sum bill if you try to cancel. If you call to try to negotiate, let's say you want to pay half of what they think you owe them. Nope. They want that money and they will turn you over to collections to get it.

They simply do not care about having happy customers. They will lure you in with "free" security equipment and get a contract signed, and after that is is too bad for you. You have been suckered in and you are stuck with whatever service they provide or a nice fat bill if you cancel.

Stay away.
     
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Posted by Principissa on 2009-04-28:
We have ADT and have never had this problem.
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Multiple Issues With ADT
Posted by Suburbanites on 01/02/2008
MONROE, NEW YORK -- Multiple issues with ADT have included the following:

1. Had an alarm event that required notification to the local police department. 45 minutes later, the police department had called back -- long after I called them directly and they'd been to the premise -- to advise me that they received a call that was misrouted and transferred trough various sources (phone operator, state police, county dispatch, finally to my local police) because ADT had the wrong phone number for the local police, despite our providing the correct one. When we called them to correct this, we were told by the phone representative that nothing could be done about it. So I'm paying for police notification that isn't happening properly.

2. Scheduled an appointment for ADT to move my security panel due to a door installation. Technician arrived late, berated the door installers, continually used foul language to me and the installers, spent 2 hours rewiring the entire system, then left it in a non-functioning condition to go to other appointments and never returned. Had to insist that an off-hours technician repair my system and make it operational at 10PM -- more than 9 hours after the first technician left. Also scheduled a CO Sensor installation (see 3. below).

3. Scheduled a CO Sensor install for a month ahead with a technician. Received several calls from ADT indicating that the part was received, and then asking "if I wanted to schedule". Corrected them on no less than 3 occasions, and asked how we make sure this is scheduled, was assured this was under control. The morning of the installation, receive a call telling me that they "don't have the part and would need to reschedule", despite being called to schedule 3 times prior stating "we've received the part".

Company clearly is not handling its business well, requests for escalation are not well-received or taken seriously. Calls to local office are not handled by managers immediately, post-sales service is not taken seriously. Clearly, their goal is to sell you the system, then not service it properly.
     
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Posted by Connoisseur on 2010-04-12:
My ADT system has always been at a nominal fee from the SPCA terrific dogs
(large working breeds) whom are there on the spot if a miscreant has some foul ideas about invading our humble palace :-)
Seriously folks: what good is any of theses systems if the PD comes 5/10 minutes later? a good burglar cleans you out in two minutes. Now if you are in the house when they are trying to get in...well for pete's sake lock and load. That is what you have a Second Amendment right, for.
ADT and all these other systems are just expensive useless giving you a false sense of security.
Posted by jktshff1 on 2010-04-12:
Unfortunately, the police are investigators of crime, not preventer's. Average nationwide response time (from what I can google) is 8 minutes. Not their fault, just a fact of life.
I carry a gun 'cause a cop is too heavy.
Posted by Connoisseur on 2010-04-12:
And that is my point. ADT is not a preventer either although they mislead into thinking that they are because they call the cops. I really don't need them to call just so they can take the report. I can take an inventory and go down to the station and put in the report myself. just a ADT is waste of $$$$ is all I am saying.
Posted by jktshff1 on 2010-04-12:
An alarm system is a good thing, lets you know something is going on, and can possibly scare off the bad guy. The Mrs liquor store is just 5 min away. Alarm company notifies us, we go, check it out. Most of the time "false alarem", other than that, useless.
Posted by Anonymous on 2010-04-12:
I also know someone with a "security system". Their home was broken into and it was "armed" at the time. The police said the thieves knew how to disarm the system. The people doing the steeling are probably a step ahead of these security companies.
Posted by Connoisseur on 2010-04-12:
jktshff........The best sign ever. "Forget the dog, worry about the owner."
LOL!!!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
ADT Does Not Accept Responsibility for Equipment Failure.
Posted by Kristi.d on 11/04/2013
BOCA RATON, FLORIDA -- For many years, I have entrusted the security of my business office to ADT and their security system. In July of 2013, our office was burglarized. After the burglary, an ADT technician came out and verified that the motion detector did not go off when the perpetrator came into the office. It was verified that everything was set correctly and he could give no explanation as to why the alarm did not activate.

At ADT’s request, I sent the ADT Litigation Department a letter along with receipts, the Sacramento Police Department Incident Report as well as photographs of the room after the break-in and theft. In September, I received an acknowledgement receipt from Zurich (ADT’s Insurance Company) stating they had in fact received the claim from ADT.

My assistant began contacting Zurich to check on the status of the claim, after numerous unreturned phone calls and answers that they were still working on the claim drug out for over a month. Finally on October 31st, we received word from Zurich that they had denied the claim and ADT was not responsible for the break in/loss of property at my office.

My extreme frustration stems from several places; first and foremost, the lack of responsibility that ADT took for our claim; it also stems from the amount of time it took ADT and their insurance company to process the claim. I paid for ADT's security system to protect my office and belongings. It failed to do that. I expected further and speedier communication from ADT in response to the claim; I never heard anything from ADT directly. I certainly expected ADT and their insurance company to do whatever it takes to quickly process this claim so our loss can be recouped, and yet they refuse to take responsibility

This situation has proven to me that ADT does not care about their customers and they will take no responsibility if THEIR system fails to work. I am now out almost $2000.00 and many hours thanks to ADT’s failed system. I will let everyone know that ADT cannot be trusted to protect their property or belongings and they cannot be trusted to follow through with any customer service complaints.
     
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Posted by trmn8r on 2013-11-04:
Is there any kind of guarantee that the alarm system will go off?
Posted by clutzycook on 2013-11-05:
Sounds like you're going to have to fight this one in court.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Service
Posted by Anumikk on 01/02/2013
I've been a customer of ADT since 1995. And the service used to be good. Now, I would never recommend ADT to anyone! Stay clear of this company, your house could be burning down and they would put you on hold and an hour later tell you that they could maybe answer your questions the next day or soon after.

ADT has the worst customer service I've ever experienced, and that's saying something. The fire alarm was going off in my house for over an hour while I was on hold and treated very rudely by the support teams. One lady told me it was hard for her to hear me and told me very rudely to go outside since it was kind of hard for her to hear. I live in Iowa, its freezing, literally. After being hung up on numerous time, being put on hold for who knows how long, and being told that maybe I should try calling back tomorrow during normal working hours, I was beyond frustrated. They only started listening after I threatened to call my lawyer, then they suddenly became more amicable. I don't pay that much to be ignored while my house has alarms blaring so loud that I still have tinnitus. Once again, worst service, I'm currently looking to replace them.
     
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Posted by Alain on 2013-01-02:
You might want to file a complaint about this to the Iowa Attorney Generals Consumer Protection Division via http://www.state.ia.us/government/ag/file_complaint/index.html or by calling 515-281-5926 / 888-777-4590 Additionally, a report to http://www.ftc.gov/bcp/index.shtml wouldn't hurt.
Posted by trmn8r on 2013-01-02:
Is there evidence that if you hadn't called in a false alarm, they would not have forwarded the alarm to the fire department?

Were you on a cell phone? That would explain their suggestion that you move to another location so they could understand the conversation.

Sounds like they were advising you that during normal business hours they could resolve the false alarm problem. Did they ultimately do anything to stop the alarm?
Posted by yoke on 2013-01-02:
That is unthinkable that they would not send someone out to shut off the alarm and expected you to wait a few days for it to happen. Since they heard the alarm going off it should have been taken care of right away.
Posted by Anonymous on 2013-01-02:
Why couldn't you turn the fire alarm off yourself? We don't have ADT so I have no idea how they operate but why couldn't you shut it off yourself? Or at the very least remove the battery?
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Paying for nothing
Posted by Smrapodile on 10/31/2012
I'm paying for nothing. I'm being ripped off by ADT. Month end is a disaster. I called them and for protection this is what I get at 22hrs:

a) Drive around until the patrol car comes around.
b) Stay on the phone until you are safe in your premises.
c) When you are finally safe at your own risk, they annoy you further by knocking at you steel gate aggravating your anger.

ADT answer these questions :

1. What am I paying for?
2. Are you an official scam to devour our hard earned money?



     
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Posted by trmn8r on 2012-11-01:
I don't have a clue what happened here, but I sense that ADT let the OP down.
Posted by leet60 on 2012-11-01:
In general, most local police departments find ADT, personal home alarms and the like "annoyances" at best. While they may offer a basic semblance of protection, more often than not customers activate an alarm accidentally and the majority of calls to local police are false alarms. This ties up an officer's time and many municipalities have instituted a policy that these calls are a low priority.
Posted by CUontheFlipSide on 2012-11-01:
I don't either Trm, but I can picture this. ADT receives an alert from the property and they contact the homeowner and ask them not to enter until a patrol car reaches the property and inspects it. When the homeowner does enter, they are asked to remain on the phone and confirm to ADT that they are secure. ADT follows up with an onsite visit to ensure that all is well. That would sound like pretty good service to me, but without the rest of the story, we'll never know.
Posted by pm on 2013-03-22:
Worst service I have ever encountered. Paying for nothing! They force you into a three year contract without possibility to cancel. It is a ripoff. my alarm went off and no one called or showed up. Stay clear from ADT, the worst company ever!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Customer Service
Posted by Jcm3inc on 07/08/2012
ADT Security Systems sell you their product, have it hooked up improperly and when you call and ask it to be repaired. They tell you it is your equipment and a service tech will cost you 25.00 to come out and fix something that should have been set up right the first time. My contract is up and they are going to be cancelled.
     
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Posted by trmn8r on 2012-07-08:
Are you saying that it was not set up right in the beginning? What was the technical issue?

I don't believe this report is typical of ADT's work - some more details would be helpful.
Posted by bcd on 2012-07-08:
They need to receive your termination letter at least 30-days prior to the end of the agreement or you will be automatically committed to another year. Be sure to send them the termination letter via certified mail.
Posted by ok4now on 2012-07-09:
ADT is a rip-off!! They make their money by sucking you into a 3 year contract, usually about $35.00 a month. Do the math..this is a whopping $1260. Their system is a rental, you don't own it. It is monitored in Boca Rotan, Florida which is not local. Don't expect great service. They have huge advertising costs that you are paying for, not service. Dump them.

I went with Citadal, a local established company. Only a one year contract at $20 bucks a month and you own the security system with no further obligation. The monitoring is local so an alarm call produces a fast police response. I'm very happy with their service.
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Locking consumers into three year contracts after selling your home.
Posted by Cooperlenora on 03/02/2012
ATLANTA, GEORGIA -- This situation took place in Fairburn Georgia in 2009.

If you sell your house within a three year window ADT makes not exceptions,
for moving to accept another job, after your house is sold. They expect
the purchaser to transfer the service in their name or they will harass the previous owner to pay remaining years of the contract, if you do not transfer the service to your new resident. They do not leave room for renting or can no longer afford because of economic hard times!

They will damage your credit reports for non payment and pay money for collection agencies to force you to pay a 3 year contract for a security system that you no longer have since your house sold! I moved to another city to accept a job after trying to get a job in Atlanta for over 2 years!

I can't believe some of tings BIG BUSINESS IS ALLOWED TO GET AWAY WITH!

THIS LESSON WAS WELL TAKEN!
     
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Posted by Solumina on 2012-03-03:
That is how contracts work, you either have to finish them out, pay an early termination fee if allowed, or have the contract transferred to a different person so that they will finish out the contract.
Posted by this is why on 2012-03-04:
this is why it's best to read your contract before signing.

not liking a clause doesn't mean it vanishes from the contract. and if you sign your name to it... that means you've agreed to it.
Posted by ok4now on 2012-03-07:
Welcome to ADT Hell. I read the hype and it's a ripoff. "Complete Security System Installed For $99.00." Then the fine print says a monthly monitoring fee of $39.95 for 36 months. Hello!! That's $1,438.20 dollars. This is where they get you. ADT spends big bucks on advertising to lure unsuspecting people in. Don't take the bait.
Posted by jktshff1 on 2012-03-07:
+100 ok
Posted by trmn8r on 2012-03-07:
I don't think this has as much to do with "big business" as it does your contract.

It makes sense that the company would expect a three year total return on this product, because the $99 install fee doesn't cover the cost. In other words, they make their money over time like a wireless telephone that comes with a contract.

I had an interview with ADT in the World Trade Center back in the 80's on like the 39th floor. I got out at 33 to switch elevators and the wall moved about 8" due to wind. The windows were down to floor level. Very creepy, and that was my only time in WTC and I didn't take the job.
Posted by Slimjim on 2012-03-07:
Well they did install a system for $99 based on a contract that will make up the loss. I'm not sure how this is villanizing as I can't imagine why they wouldn't expect the contract be honored. Maybe they will take an early cancellation fee as suggested. At the same time, maybe the damage is already done (credit wise)and paying them anything would be futile to your cause.
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