Horrible Customer Service
KENTUCKY -- About a year ago we installed an ADT system in our new house. We specifically mentioned to the sales representative that we were planning on getting a pet and to please set up the motion sensor they were ... read full review16 Replies - Latest reply on 11/09/2009
ADT is ineffective
I have ADT. Two of my neighbors have ADT. Both had alarms set, but were just burglarized. Apparently they were able to yank the box off the wall within 40 seconds disabling the alarm. One neighbor ... read full review8 Replies - Latest reply on 06/24/2009
Avoid ADT. Buy a dog.
1: The alarm system will go off and wake you at night. You will wonder if there really is something to be afraid of, or if it is a fluke. Try getting back to sleep ... read full review1 Replies - Latest reply on 04/28/2009
LOS ANGELES, CALIFORNIA -- My panel has not worked since 7 days. I called for service and was told I had to wait at least 48 hours. I then scheduled an appointment as soon as possible. The date of the appointment was my birth date, but I waited for the service person from 12-5, considering my panel did not work, and I was to be on a business trip and was concerned for the home security of my family. I confirmed at least 3 different times with ADT my service appointment, as I would miss work, and be at home. The service person did not appear. I lost my wages for the whole afternoon. When you call to inquire about why the service person is not there, they make you wait over 15 minutes on the phone. (Unacceptable).
When I finally did get through I was told I did not have a service appointment, though I had confirmed at 3 different occasions.
Please do not get ADT service, as it is nonexistent.
ADT Insurance Co. Offered me $25,500 +/- on a Two story building that was Insured for $223,000. Personal Property $220,000. Loss of Use $74,500.
5 Replies - Latest reply on 12/12/2006Add reply
ADT stalled and delay settling for over one year that I had to give it to a Law firm to try and receive a fair settlement in or out of Court.
In this area most comparable buildings the replacement cost is double. or almost $500,000.
I needed a place to live because the Building Inspector condemed the building. ADT would not even pay the loss of use $74,500. I purchased an
I've been a customer of ADT since 1995. And the service used to be good. Now, I would never recommend ADT to anyone! Stay clear of this company, your house could be burning down and they would put you ... read full review4 Replies - Latest reply on 01/02/2013
Paying for nothing
I'm paying for nothing. I'm being ripped off by ADT. Month end is a disaster. I called them and for protection this is what I get at 22hrs:
a) Drive around until the patrol car comes around.
b) Stay ... read full review4 Replies - Latest reply on 03/22/2013
WICHITA, KANSAS -- ADT said that I would get a 250.00 rebate back with my installation, that I never received, not to mention it cost 700.00 to have it installed, thought I was signing a 18 month contract, that turned out to be a 3 year contract. tried to cancel to get final bill, but then again information not disclosed by the customer service representative when I cancelled was that they had to have a 30 day notice before cancelling. Everyone I have ever talked to there in customer service is very uncaring, and rude.
System had not worked right since it was installed, every time I would leave town and turn it on, before I ever left town, I would get calls from them telling me it was going off, therefore causing me to have to turn around and go back to the house, to reset it. then it would go off while I was gone and they would send the police to check on it, costing me another 25.00 service fee with the city. It is ridiculous and not worth it.
ADT telling lies to customer
We moved our apartment and before shifting we checked with ADT and they told us you move to your new apartment we will put the ADT apparatus free of charge in new apartment (we specifically checked ... read full review4 Replies - Latest reply on 07/06/2011
ADT is the worst company I have ever done business with. It has been two weeks since they started the install and no one has come back to finish the job! They forgot two of our four bedrooms and we are still not being monitored. I've left a message with a manager and haven't heard back. I've called their many phone numbers and not one single person was able to help answer my one question. No one has any idea what is going on, including me! Everyone should read all over the internet all the complaints from ADT customers - past and present. I'm sorry we didn't find out until it was too late. ~ Sacramento, CAAdd reply
There is an ordinance that is common that requires business owners requiring keys to be provided to the fire department. ADT security company provides worthless security services.
I was broken into ... read full review10 Replies - Latest reply on 06/13/2009
I was scammed into a 3 year contract by the ADT Salesperson. There is no mention of the contract on the page I was asked to sign. I realized this when I called to cancel and then found that there is a light print about the contract on back of the page. Buyer BEWARE!! Add reply
I am looking for other people who have experienced misrepresentation by ADT when they bought their unit. I have a situation where I was told one thing at the time I bought my unit and a completely different thing when it came time for me to move to another location. I am very frustrated and extremely disappointed that such blatant misrepresentation is taking place. Please contact me at arcurlyq at yahoo dot come. Add reply
EWING, NEW JERSEY -- I've had ADT services since 2003. In 2006 I requested my services be moved to a new home. I called 3/6/2007 to cancel my services and was told a termination fee of $200 will be charged because I've had the service for less than 3 years. I informed them that I was a customer since 2003 and moved my services in 2006. They then informed me that there actually was no such thing as "moving" services. When they promise to "move" your service with you they are actually only referring to special promotions they will give you because you are already a customer. They said a new contract started with my new address. I asked why I wasn't informed of this when I requested to use their "moving services" and they said even if I wasn't told, it was in my contract.
It is unfair of ADT to have "moving" services which in fact does not exist. If I knew that my services i.e current contract was not moving with me then I would not have been enticed to "move" my services. This constitutes false advertising on the part of ADT.