AE Factory Service Parts Markup
DALLAS, TEXAS -- I recently scheduled repair service via Whirlpool's website with AE Factory Service to repair a "new" Duet washing machine purchased in December 2007. (The problem is the "SUDS" warning followed by a ... read full review2 Replies - Latest reply on 10/22/2012
Appointments not kept
This concerns A&E FACTORY SERVICE 1-800-771-3029.
On 5/4/11 I had an appointment between 1 and 5PM to have my Whirlpool noisy hinge?) refrig door repaired. had talked to xxxx and was quoted a price ... read full review2 Replies - Latest reply on 06/14/2011
WORST Customer Service EVER
ROUND ROCK, TEXAS -- Less than 3 years ago we purchased appliances at Lowes (washer and dryer)". We also purchased the extended warranty offered'. On July 2nd, my dryer quit heating so I called the company on the brochure ... read full review2 Replies - Latest reply on 07/14/2011
The Complete Saga
CHATTANOOGA, TENNESSEE -- Originally posted on 4/21/2009
I purchased a new oven at HHGreg. When it was delivered to my house on April 1, it was delivered with a broken control panel. This means I have not been able to set the ... read full review4 Replies - Latest reply on 04/25/2009
Awful Service, Dishonest Company
COLORADO -- We were having our Electrolux dryer door repaired (for the 2nd time in first 6 months of owning it) and A&E was called by Electrolux to warranty our product. They were supposed to be at our house on June ... read full review1 Replies - Latest reply on 07/05/2011
Improper Service Repair
GRAND RAPIDS, MICHIGAN -- Filed against :
A & E Factory Service
3099 28th St SE
Grand Rapids MI 49512-1667
I had A&E come out to my home to repair a dishwasher. The dishwasher was making a grinding ... read full review1 Replies - Latest reply on 02/24/2011
AE Factory Services is terrible!!!
1 Replies - Latest reply on 12/02/2009Add reply
I scheduled service appointment with them online through Whirpool website. My wife took day to wait for their visit. Appointment time to fix my refrigerator was from 8:00 am to 12:00 pm. When nobody showed up at 12:30 pm I call their Customer Center and was notified that since one of the technicians call off for this day somebody will come after 12:00 pm. After nobody came at 3:00 pm, I was assured that technician will be coming after 5:30 pm. I call at 6:30 pm again and representative told me that technician is on his way to my house and assured me 100% that service will be performed this day. I repeated my call at 8:00 pm and AE supervisor notified me that it’s too late and I have to wait until next day. I rescheduled for next day from 8:00 am to 12:00 pm, but when I called next day to confirm that somebody coming in they told me that my request for new appointment is does not exist.
This company has only central office in Texas and subcontracting local technicians and apparently cannot control them.
I strongly recommend avoid AE services!!!!
Do Not Do Business With Them
ROCHESTER, NEW YORK -- I contacted Whirlpool to get my dryer serviced. They told me to call A & E Factory Service. I made an appointment and was told they would be here between 1 and 5 pm. I finally called around 5pm and ... read full review5 Replies - Latest reply on 06/18/2013
ANAHEIM, CALIFORNIA -- After an A&E Factory Service technician's second attempt at repairing the water heater's pilot light, we smelled leaking gas. A&E said they could not send anyone out until the next Tuesday, leaving us for four days with a gas leak! I called them seven times in one day to schedule a quicker response. Customer "Service" hung up on me once, and three times put me on hold and went away. My last call was over an hour long, most of which was spent on hold.
The phone staff reads and responds according to a script and are unable to deal with situations outside of their immediate guidelines. No one was able to connect me with a supervisor. When I could not understand one person because of his thick accent, he just hung up.
Class Action Needed
NASHVILLE, TENNESSEE -- I have posted my complaints on several sites. I just hate it that this company is contracted by the big appliances companies because they don't deserve to be in business. My saga with A&E began when our ... read full review2 Replies - Latest reply on 02/08/2014