Lost Luggage Stolen Items
I have just returned from a trip to Cuba. I arrived at the airport and was told my luggage was over weight and I would have to pay $100.00. Ok I was over not that much but over. I reluctantly paid and ... read full review4 Replies - Latest reply on 01/28/2009
Air Canada Rips Off Customers
My wife and I are extremely dissatisfied with the terrible treatment we received at the Vancouver International Airport on the part of Air Canada.
We arrived in Vancouver on May 28th, 2010 from Beijing, ... read full review13 Replies - Latest reply on 04/06/2012
Air Canada/Aeropla RIP off!
Due to inclement weather on Nov.14th/09 our cruise ship was delayed by 12 hours arriving in the port of Baltimore. This meant we would miss our 2.30 PM flight to Toronto and early in the morning of the ... read full review10 Replies - Latest reply on 12/02/2009
From an Air Canada employee
MONTREAL -- Foremost, I'd like to apologize to all Air Canada customers who had a negative/unfriendly/poor/bad experience with the airlines. And I know there are lots!
I, for myself, as an employee of Air Canada, ... read full review3 Replies - Latest reply on 08/30/2006
LOST OF LUGGAGE
SUCCURSALE AEROPORT.DORVAL.MONTREAL -- ON SEPTEMBRE 11 I ARRIVED TO MONTREAL FOM LONDON AND FOR MI BIG SORPRISE TWO OF MIY LUGGAGE NEVER CAME IN MY FLIGTH AC865, FIRST I DID RECLAMTION IN YUL AEROPORT. THE NEXT DAY I TRAVEL TO CUBA AND ... read full review1 Replies - Latest reply on 04/26/2011
Poor Customer Relations
My daughter flew out of Grande Prairie AB today via Air Canada & its local connector Jazz Air. When she went to check in the check in person, who wasn't wearing a name tag, told her her bag was a bit ... read full review5 Replies - Latest reply on 11/28/2012
On Sunday Nov 29 my daughter’s father in law passed away suddenly in Baie Verte NL. After some discussion it was decided that I would buy a ticket for her mother to fly there, attend a funeral and ... read full review8 Replies - Latest reply on 12/13/2009
GOT NO WHERE WITH AIR CANADA CUSTOMER RELATIONS DEPARTMENT ON THIS COMPLAINT:
On 09JAN2009 I booked and received confirmed status (in writing) on Air Canada Flight 15 – Toronto to Hong Kong. for ... read full review10 Replies - Latest reply on 05/12/2009
I Hate Air Canada
I am so angry at Air Canada! I took a DIRECT flight from Toronto to LaGuardia on Dec 20 and Air Canada managed to lose my bags. It took over 45 minutes to get through to an agent - did you know that the ... read full review1 Replies - Latest reply on 12/26/2008
Disgrace to Canadians
EDMONTON, AB -- Here's a recent complaint letter I faxed to Air Canada's so called "customer solution" department. Its been a week now, no reply from these guys and from what I hear about them, I don't expect one. I ... read full review5 Replies - Latest reply on 01/18/2006
CALGARY, NEW JERSEY -- On Tuesday July 10th 2012 at the Frankfurt Airport I felt the service by Air Canada staff was unacceptable. Our flight 8499 United/Air Canada left Frankfurt at 1pm to Ottawa. When we checked our bags in Frankfurt we needed to pay extra because they were overweight. That was no problem and we understood. We needed to go to another counter to pay for the extra weight. This is where our problems began.
2 Replies - Latest reply on 07/30/2012Add reply
An Air Canada employee was at the counter and she was occupied at the computer doing something. We waited and waited while she sharply told us she was busy. Other uniformed personnel passed by looked at the line and did nothing. Some people in line indicated they were missing their flight while the Air Canada employee worked on her computer and paid no attention to our distress. After standing in line for 45 minutes, I demanded to see a manager while she totally ignored me.
Finally, another A/C employee came to the counter to help us but not before she chatted with the lady at the computer. I have never flown A/C before but somehow expected better. Gentlemen, in Frankfurt you have a problem, they don't know the value of a customer. I.Astor
Transit Visa Screw - Up
We booked a flight from my grandpa from US to Japan and it was via Canada. Little did we know that even for just a lay over you need a freaking VIsa, yes a transit Visa that you have to file for, take ... read full review3 Replies - Latest reply on 07/27/2011