To Whom it May Concern:
This fax is to address my concerns regarding my refund and recent travel on Air France. In an effort to be concise and clear I have outlined my experience in a timeline fashion:
5/31/08 ... read full review
Treatment of passengers
Here is a copy of the letter I wrote, it explains the story very well.
To whom it may concern at Air France.
I have to tell you this gruesome tale, and let you decide for yourself, what needs to ... read full review20 Replies - Latest reply on 07/03/2013
Air France horrors
Is it possible to file a class action suit against an airline? How does one passenger seek compensation for a ruined trip and expenses due to their incompetence?
Air France lost luggage for an entire ... read full review3 Replies - Latest reply on 03/07/2010
ONTARIO CA -- Very Bad experience with Air France.
Suffered a lot with 1 year old daughter. All her special prescribed food was delay by 3 days.
We bought $ 2,100 each ticket to go to India for only 12 days to ... read full review4 Replies - Latest reply on 01/14/2008
119, AVENUE DES CHAMPS-ÉLYSéES -- I flew to Barcelona via Paris CDG on the 25 Dec 2010, my suitcase never made it to Barcelona. I reported and received a PIR (BCNAF55355) and was informed that it would be delivered to my destination ... read full review2 Replies - Latest reply on 06/13/2011
I am amazed that after losing my luggage in Mumbai last August travelling with Air France and spending five days waiting for it....and not claiming any money for clothing as it is a complex process.....Air France did it yet again last week on my flight to Chile. Both were Business Class and both were experienced as 'couldn't care less' by Air France.
The passenger in front of me in Manchester Airport checking in was also travelling to Chile and his luggage got there fine but not mine! The logic of losing it then makes this difficult to explain. My first onward trip to Patagonia kayaking in the mountains was also spoilt to some degree by not having clothing and some equipment that I couldn't carry on board. I was then speaking at an important event in Chile and my smart clothes of course were still not there for my first day .......four days later...........
Very poor service and no one seems to care.
In India the case arrived at 11.30 pm one evening yet it only got to me at 1pm the following day! 'The courier got a flat tyre' said Air France ground staff!
I have just returned from a month-long to Paris and I decided to try Air France's new class of service - Premium Economy. When I arrived at the ticket counter to check in they kindly upgraded me to Business ... read full review12 Replies - Latest reply on 03/23/2010
My story from the beginning:
My partner and I are attending a much anticipated lecture in London on the 25th July, and we were looking on-line for the best flight offers on Saturday ... read full review1 Replies - Latest reply on 05/23/2012
ANN ARBOR, MICHIGAN -- My son and I took Air France to Europe for his graduation present. We had 4 flights on Air France. EACH flight was delayed or canceled resulting in missed connections and one night on the floor sleeping( they would not pay for a hotel in NYC even though if we would have stayed in Pairs they would have???!!! NY didn't get the updates on what had happened at Paris-- they wouldn't call to get them either). Service at the counter was Terrible and they did not try to help at all. Our bags were EIGHT days late. I have the name of the counter person in NYC who was extremely unhelpful but I decided that they just don't care about your concerns or their passengers so I didn't send a note-- but I wanted others to know. We had planned a trip to France next year also but I have changed our plans.
2 Replies - Latest reply on 01/24/2009Add reply
If that country is run like its airline, I want NOTHING to do it with. This was our first and LAST time flying Air France and doing ANY connections through Paris.
FIJI ISLANDS -- I want to bring to the attention of general public and also the Air France management what trust abuse does AIR France for its customers. on the 7th June,2008 I flew from Kiev to France on the flight ... read full review2 Replies - Latest reply on 06/24/2008
Air France Connection Mess
SEATTLE, WASHINGTON -- I had a flight from Seattle-Paris-Delhi. I had 2:30 hours for transit. The fact that Air France was willing to put me on connecting flights so close together, I am sure they have confidence in their arrival ... read full review1 Replies - Latest reply on 06/15/2008