Air France Consumer Reviews - Page 5

6 years ago I traveled with Air France and on the way back home to Canada after having to spend a night in France because of Flights, the luggage was nowhere to be found. Air Canada told us they were not responsible for it as it was lost on an Air France flight but we did not have Air France agents in our area. So after called many times to Air France and filling out forms we were told that our bags were being search for.

After 1 month they said they found one but could not locate the rest. They said that they found them in Paris even though I made sure before I left the airport to make sure that the bags were on the flight with us. However, they did not go on the plan with us. After 3 months of h***, lots of long distance phone calls, they found all the bags in a storage area but they managed to send them one at a time, which was a bit annoying as we went to the airport the first time to pick them up and to our surprise only one bag was present.

Anyway to make a long story short, I said I will never travel with them again but I wanted to go to Paris with my sister so I used them again and they were great. Did not lose any of our bags both ways even though we had two stops to our final destination. I was surprise and I had made a bet with my sister that we will not be getting our suitcase. Either way we carried on two bags which had all our clothes and everything that we thought is essential just in case!

Several years ago when in Paris, I went to the airport to take a mid morning flight to Rome arranged through Air France. The flight was showing on the departure board. It was confirmed when I bought the ticket in NY and again just before I left for the airport. When I checked in, I noticed my boarding pass had me on a flight that was about ten hours later. When I questioned it I was told there was no mid morning flight.

I said it was on the departure board as well as on my ticket. They became extremely nasty and arrogant stating it was what they say that counts. I spoke to every Air France person I could and they insisted that flight did not exist even when the flight was called for boarding. I sat in that airport for about 10 hours. I never flew Air France again, never went to Paris again. When I finally settled in Rome, I got over the aggravation and helpless frustration I experienced at the Paris airport but never my distrust of Air France. I travel extensively and avoid Air France even at the cost of my own convenience. Reading the other emails, it is clear that little has changed.

I have just returned from a month-long to Paris and I decided to try Air France's new class of service - Premium Economy. When I arrived at the ticket counter to check in they kindly upgraded me to Business Class and informed me that I could access their Business Class/First Class lounge. I entered only to be told that I was not eligible to enter because "my class of service had been changed"... HUH? Are they telling me that because I didn't pay for the ticket I was not eligible for all the perks? Absurd...

On my return trip I was seated in Premium Economy and was quite pleased with the extra legroom however the food was horrible. It was the same crap they served in Economy Class. For the extra $600.00 I paid all I could see I got was extra leg room... Criminal... I've give this airline sooooo many chances and I'm always disappointed... I through!

Is it possible to file a class action suit against an airline? How does one passenger seek compensation for a ruined trip and expenses due to their incompetence? Air France lost luggage for an entire group of passengers on our flight. We were 12 days without it, and I won't go into how awful and disorganized they were. We even went to the airport - They told us our luggage was in the airport, but they could not locate it!!

Now, I filed my claim but they have refused compensation that I am owed. First, no one told me I had to file within 21 days (I filed after 30 days of my return). Second, an Air France representative told me it would be fine to file late, because I had been traveling in the meantime and could not file while I was away.

A letter in the mail: No reimbursement for all the expenses I incurred for myself and my child due to their losing my luggage. I have to pay for their incompetence. This is unjust. Of course I will never fly them again but how does this get my money back and hold them responsible for their actions? If you are a lawyer and can handle this I would appreciate it.

I had wanted to buy some tickets on air france's website and was getting an error so I contacted the local office. I was told that the price being quoted on the website was incorrect and given a much higher price instead, for the same flights/sector etc. I ended up buying the tickets from some other site, only to find out a few minutes later (my husband had been checking the site as well and had contacted the local office) that the fare on the website was correct after all (same customer service informed him of this).

i called the customer service and spoke to the supervisor and she was surprised that a member of her staff had told me the published fare on the website was incorrect. However, she stated she couldn't do anything about it other than talk to her staff generally about giving out erroneous information.

because of this erroneous information, I ended up paying a much higher fare and I requested that they compensate me at least the airline ticket cancellation charges as I would be flying their airline still, buying the ticket from them directly as it was cheaper and as I bought the higher priced ticket only because their customer service had stated the website fare was wrong. Has anybody been through something similar? And what recourse have you had to address this kind of problem?

I am putting this complaint regarding the treatment meted to my parents who flew from India through Paris to Houston recently. My father has multiple health issues – amputated feet (actually he doesn't have one foot and doesn't have any finger on other foot), has gone through multiple heart surgeries and heart attacks, and has diabetes. For him walking one mile is a very painful and cumbersome proposition. To add to all the woes they can't speak English and can barely read it.

We had requested for wheelchair while booking the ticket – wheelchair for Mumbai airport and wheelchair for Paris airport. But for some reason when they landed in Paris they weren't entertained at all. They were kept on wait from 2 and half hours. My mother kept on asking for wheelchair but they did not respond. There was a guy with wheelchair standing nearby and he said it was not his duty.

When last half an hour was remaining the airlines personnel at the gate told them that they won't get the wheelchair and they will have to walk till the other gate which was in other terminal and required a walk of almost a mile. They almost missed the flight and my mother got almost got a panic attack.

Isn't this harassment? Can't these officials put themselves in these old people's shoes and realize that the treatment meted to them was painful and unjust? Can you please give an explanation for such an inhumane treatment? What is the justification you can give for not providing the requested wheelchair? Please respond to this complaint else I will be forced to take legal action against Air France. They will be returning soon and my mother panics and breaks down when it comes to travelling via Paris.

BANGALORE -- Started a new blog, inspired by an unfortunate incident on a recent Air France flight. A simple meal mess up in spite of it being a part of my booking got me a shocking response and drove home the reality that Air France crew don'€™t care about politeness/courtesy when it comes to Indian/Asian/Brown customers - even when they are flying them HOME!

I was refused bread on the first meal service on a 10 HR flight, they fist missed my meal request and a request for some bread and butter got their staff telling me that - "I had been served what I deserved." The staff on AF are one of the rudest crew I have encountered in my 30 years of flying! Never again will I step foot into an AF flight! This was my fourth flight on AF/KLM in Dec 09. (FLIGHT AF 192, Paris - Bangalore, Dec 24th.)

My family flew on the 20 Dec for our dream vacation - Xmas in Paris. We got caught by the snowstorm in Amsterdam but were able to continue to Paris 21 Dec. No luggage. Filed a claim. Heard nothing. Now the 25 Dec. can't get any person to answer customer service any day. Finally son and friend went to airport to get them to let us search. If anyone knows any info that will help them get back into baggage claim would appreciate it. On the metro now. Hope bags aren't stolen and broken into like so many of the stories I read on this site.

You won't believe this...finally got through to AF baggage line and the English? Speaking representative tells me my bags are in Paris, and will be delivered!! How does she know this? She can't say, but will repeat that the bags are in Paris again. Why were we told for 3 days they do not know where the bags are? She says they are here but "not checked in" which means they may or may not be here. We ask when will the bags be delivered? She does not know.

Then she says she has been repeating this conversation for the past 15 minutes and she is tired so she will hang up now!! Wow! What a way to handle a problem. Just hang up because she knows there is no way to contact them. And they don't care!

My 16-year-old daughter and two other friends were travelling with Air France a few days before Christmas. Due to bad weather, most flights were either cancelled or delayed. The girls were left at Charles de Gaulle airport for more than 24 hours without any assistance, food or drink. Although they were visibly upset, none of the Air France personnel gave any assistance. The girls were only helped by fellow travelers who took pity on them and guided them through. To add insult to injury, on arrival to Heathrow airport, all luggage of all Air France flights were missing. Shameful! I will never book any flights with Air France and we are still waiting to retrieve the luggage.