Booking Error - Flight Change
I booked a flight with Airtran online and somehow (My error) hit the wrong radio button for the flight I wanted and ended up booking a flight earlier than I had expected.
I didn't realize this error ... read full review2 Replies - Latest reply on 08/29/2008
ORLANDO, FLORIDA -- I changed a flight on June 24 over the phone and was told I could change the flight within 24 hours for free and by August 24 for a $75 charge. After August 24 there would be a $150 charge per ticket. I called today, August 20, and was told it had expired at midnight, August 19, so was charged the entire $150 per ticket. You may note that I was told now I have until June 23 to book a new flight, which makes sense that we were back on the 24th schedule. I can only think that I will go through this same conversation if I call on June 20.
2 Replies - Latest reply on 08/20/2013Add reply
All I have is the original ticket sent via email after the conversation, I did not record either call. Something should be done, I understand the charges. I don't understand how they can operate without refunding the remaining balance. They can keep $300 in service fees and I will not have flown a single mile.
I flew to Fort Lauderdale on Air Tran. They damaged my luggage and refussed to reinburse me for it. I wrote them about 5 times ang they gave me the run around and tried to offer me $50 off my next flight. I wanted my luggage replaced. I flew from Atlanta, Ga. Hartfield Jackson, the most busy airport in the U.S. after getting off the plane I had to rust up to baggage claims, catch the shuttle. I did not notice it until the next day. When I contacted them, they told me that I had 4 hours to report the damage. I traveled over an hour home to Covington, Ga. including traffic and I really didn't notice it until I started unpacking the next day. It was the fact that they just gave me the run around and treated me like I was lying, it really put a bad taste in my mounth.1 Replies - Latest reply on 09/27/2011Add reply
AirTran airways is one of the worst airlines I have ever booked with. On my flight to San Francisco from La Guardia, via Milwaukee, on August 19, 2011, our plane taxied for 3 hrs (max allowed by law) ... read full review3 Replies - Latest reply on 08/29/2011
ORLANDO, FLORIDA --
On March 1st my Son flew from Orlando to San Juan direct flight. His luggage did not arrive. He filed his claim and went off to the hotel. At NO TIME did anyone follow up with him. He tried calling every few hours and NO ONE EVER answered the phone. He finally after 24 hours located a customer service # - called it and was told not my depart., you need to call this # - the same # that no one EVER answered. I called, no answer and left a message - no call back.
After 30 hours they delivered the suitcase....A GPS was missing along with some clothing. Of course they do not cover the GPS, and with no receipts cannot file a claim for the clothing. Customer service does not exist at all with this airlines...
"Oversize" Baggage Scam
INDIANAPOLIS, INDIANA -- I'm very disturbed by my recent flying experience with AirTran. I bought an $80 ticket from Indianapolis to Newark and thought I was getting a great deal. Apparently not. When I checked in, an AirTran ... read full review13 Replies - Latest reply on 12/28/2010
Recently flew Airtran roundtrip from San Antonio to Washington D. C. We were held almost an hour in San Antonio because a seat would not stay all the way forward for take off. This made us miss our connection ... read full review3 Replies - Latest reply on 09/29/2010
This is factual real life nightmare!!!!!!
Traveled from Reagan National to Dallas with my ill mother to see her 81 year old brother. Very possible their last meeting. Traveled with her Dialysis machine. ... read full review2 Replies - Latest reply on 08/19/2010
Very impressed with the updated fleet, the satelite radio and the service. 1 Replies - Latest reply on 08/02/2010Add reply
This is unbelievable but it happened!! Seven pair of my husband's boxers were stolen from his luggage after Air Tran agents checked his bag. Our flight was from Atlanta to Seattle. When we arrived at our destination, he discovered his missing boxers. We did not have a telephone or any cell phone coverage so we could not contact Air Tran. Upon arrival home, I contacted Air Tran. Air Tran blamed TSA. Plus, they refused to reimburse us for their theft. Air Tran needs to change their employee screening process. The person that stole the briefs is low life. I have flown with Delta for years. This type of thing has never happened with Delta. I will never fly with Air Tran again. If they are hiring this type of scum, safety is a big issue. 7 Replies - Latest reply on 06/28/2010Add reply
Air Tran or Air Trash?
I was booked on Dallas-Atlanta, Atlanta-Washington DC on Thursday Mar 11
Dallas-Atlanta Flt 100 @ 6.20am left on time but could not land in Atlanta on schedule due to weather. Even when we landed, ... read full review4 Replies - Latest reply on 03/12/2010
Luggage Fee Scam
I have the same complaint that several other have expressed regarding what I feel is a scam by Airtran. I flew Airtran from Milwaukee to Ft Lauderdale. I ha one piece of luggage that was under 50lbs and ... read full review6 Replies - Latest reply on 03/08/2010
Never flying AirTran again
Went to check in and the carry on size they said they allowed on their web site suddenly wasn't allowed by TSA. The TSA site says to see the airlines for carry on restrictions and doesn't appear to have ... read full review7 Replies - Latest reply on 01/20/2010