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Lost Baggage
Posted by Sprinkle89 on 11/04/2012
I recently flew from Charlotte NC to Orlando Fla. and they (Air Tran) lost my baggage and never once did they call me. They did e-mail me. Then when I filed claim they charged me forty-five dollars do that. The insurance would not cover the electronic equipment in my baggage. We only received half of the value of the amount of items in the baggage.

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Posted by madconsumer on 2012-11-04:
that is to bad the cost of the electronics is not covered. would your homeowners cover it?
Posted by bob932304 on 2012-11-04:
Airlines never cover electronics or photographic equipment. Did they really charge your $45 to file a claim? If so, that is ridiculous.
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Service Staff
Posted by Davnsher on 11/02/2012
SAN FRANCISCO, CALIFORNIA -- We took a trip to Cancun both ways via Airtran. The flights were on time nut absolutely no service and when there was service it was rude, rude, rude. We took a night flight and the personnel talked and giggled all night. We paid extra on the way home to sit in "Business Class" and the personnel were loud all night. I will be sure to tell everyone I know to avoid this airline at all cost. We are retired and can't afford to fly often so this was very disappointing.
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Posted by Ben There on 2012-11-03:
Besides beverage service most short haul flights don't have any service. Don't expect free meals on anything under 8 hours.
Posted by olie on 2012-11-03:
I'd prefer that my flight personnel were actually AWAKE during my flight. The talking and giggling were proof of that. Passengers always have the option of earplugs/headphones or Benadryl if they need to sleep.
Posted by FoDaddy19 on 2012-11-03:
Air Tran is pretty much a no-frills discount airline like Southwest. They are both pretty much the Greyhound of the skies. In exchange for comparatively low prices, you often sacrifice service and frills. Basically they'll get you to your destination, roughly on time, and in one piece, and that's the extent of it.
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Ruined my luggage and refuse to pay
Posted by Ela1atlanta88 on 09/27/2011
I flew to Fort Lauderdale on Air Tran. They damaged my luggage and refussed to reinburse me for it. I wrote them about 5 times ang they gave me the run around and tried to offer me $50 off my next flight. I wanted my luggage replaced. I flew from Atlanta, Ga. Hartfield Jackson, the most busy airport in the U.S. after getting off the plane I had to rust up to baggage claims, catch the shuttle. I did not notice it until the next day. When I contacted them, they told me that I had 4 hours to report the damage. I traveled over an hour home to Covington, Ga. including traffic and I really didn't notice it until I started unpacking the next day. It was the fact that they just gave me the run around and treated me like I was lying, it really put a bad taste in my mounth.
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Posted by Ben There on 2011-09-27:
What exactly was damaged? Most airlines won't pay for things like scratches or broken wheels, handles and zippers as they consider that part of normal wear and tear.

Also, airlines require that you file claims at the airport after the flight. Once you leave, there is no way for them to know that it was even on the aircraft.
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Major Disappointment
Posted by Tripper2 on 05/30/2011
ORLANDO, FLORIDA -- In the first place, on Friday, May 20, before 9 am we learned that our flight #112 at 12:21 pm from Dallas to Atlanta was cancelled, presumably due to weather in Dallas. However, the Dallas weather was perfectly fine until late afternoon, so I do not see why this decision was made. It was the only Atlanta flight of the five on their schedule that day that was cancelled, but they couldn't find us space on another flight until the next day. In addition to causing us to miss an entire day with our grandson, we were subjected to several other stressful situations involving our prepaid hotel and car rental arrangements.

The next day we got to Atlanta just fine, but then my husband and I were passengers on flight 278 from Atlanta to Boston. That plane was not able to land in Boston due to fog. We understand that kind of thing to be unavoidable. My complaint centers around the decision to divert to Providence, where AirTran has no facilities, in order to refuel. This does not qualify as a well-thought-out contingency plan, in my opinion. While we were on the tarmac in Providence, several passengers became insistent to be allowed to leave the plane; and the pilot agreed to accommodate them, which caused even more of a delay; because they had to negotiate for a gate and then verify exactly who was still on the plane. As a result, the rest of us wound up staying on the plane on the ground for five hours. Instead of arriving in Boston at 7:19 pm, it was closer to 1 am when we finally deplaned.

By that time, we had lost our car rental reservation, our hotel room, and half the time we were planning to spend with our grandson who had to go to school on Monday; and we started our vacation in a state of stress and exhaustion.

The AirTran personnel were pleasant and professional throughout. I feel that the errors were made at a level above them.

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Posted by trmn8r on 2011-05-30:
I understand that you lost valuable time with your grandson, but traveling by air comes with these issues.

Providence and Boston aren't that far apart, 51 miles by car! How could the passengers' demands to deplane have been anticipated, and how can all passengers by accommodated?
Posted by Anonymous on 2011-05-30:
Just because the weather in Dallas was nice doesn't mean it was nice in the city where the plane was coming from.
Posted by Sol Onboard on 2011-06-02:
littleshorty is right, airlines make runs to and from different states all day long, and you dont know where your flight originated from. On May 2o, severe weather was noted for Alabama and Arkansas, with hail and damaging winds. The entire month of May was brutal weather-wise, effecting air travel and lives on the ground.
I'm sorry your family plans were disrupted, but be thankful you are all safe.
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Lost Luggage
Posted by Fenchjenee on 03/22/2011
On March 1st my Son flew from Orlando to San Juan direct flight. His luggage did not arrive. He filed his claim and went off to the hotel. At NO TIME did anyone follow up with him. He tried calling every few hours and NO ONE EVER answered the phone. He finally after 24 hours located a customer service # - called it and was told not my depart., you need to call this # - the same # that no one EVER answered. I called, no answer and left a message - no call back.

After 30 hours they delivered the suitcase....A GPS was missing along with some clothing. Of course they do not cover the GPS, and with no receipts cannot file a claim for the clothing. Customer service does not exist at all with this airlines...
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Once in a life time trip ruined by AirTran
Posted by Lugene on 01/01/2011
My daughter's cheer leading squad is heading to New Orleans to perform in the half time show at the Super Bowl. We dropped them off at BWI this morning to catch their AirTran flight. They were so excited. AirTran has managed to turn the excitement into utter disappointment. Upon checking in they were told they flight was delayed which shortly turned into cancelled BUT they could fly them to New Orleans Wednesday. The day after the Super Bowl. The customer service people (used loosely) have been of no help. After going around about how to solve the situation which one of the solutions was to rent a van so the group could drive from Baltimore, MD to New Orleans. Really!?! AirTran finally put the group on a flight to Atlanta where they would rent them a van to drive to New Orleans. Their flight was to leave at 12:20 pm this afternoon. Well its 10:38 pm and I just got off the phone with my daughter. They made it to Atlanta BUT the van rented by AirTran will not accommodate 18 passengers. AirTran has absolutely ruined the trip for these girls. If the flight had gone as planned the girls should have been in their hotel rooms by 3:00 pm this afternoon. As it is they will arrive probably around 6 am tomorrow morning. The Super Bowl festivities have started and they are missing out. Thanks to AirTran the girls have missed half of this once in a life time trip. Avoid them at all costs. They are cheap for a reason. PS. To truly understand their corporate priorities visit their website. The top two choices are about investing in their company. Customer Service is buried towards the bottom. They also make it challenging to contact them.
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Posted by olie on 2011-01-01:
The Super Bowl will be held in Texas on Feb. 6.
Posted by Anonymous on 2011-01-01:
That's true olie. This complaint makes no sense
Posted by trmn8r on 2011-01-01:
Your daughter will take a trip next Wednesday to Texas, and arrive a day *after* the Super Bowl? That blows my mind. The wild card games haven't even been played yet. There's a lot to be done in the next few days.
Posted by Ben There on 2011-01-01:
The Super Bowl is in Dallas in February. That said, all airlines have to cancel flights from time to time. It is very unfortunate when it happens during a busy time It does sound like they thought outside of the box looking for the van solution.
Posted by momsey on 2011-01-01:
I'm confused. The Super Bowl is not for another month and will be held in Texas. I can only assume this was referring a college bowl game.

What reason was given for the cancellation? That would make a difference.
Posted by Ben There on 2011-01-01:
The Sugar Bowl is at the Superdome on Tuesday. Hopefully they can get a second van and get them to New Orleans on Sunday.
Posted by Anonymous on 2011-01-01:
Life is full of surprises.
Posted by trmn8r on 2011-01-01:
It sounds like AirTran really tried to help the girls out by voluntarily arranging this ill-fated van rental workaround, unless I am missing something.

Are they really missing half the trip? The Sugar Bowl is Tuesday. Aren't they missing more like 1/4 at most?

Airlines do cancel flights.
Posted by Lugene on 2011-01-01:
Moved From Other Review: Correction to game; they are to perform at the Sugar Bowl this coming Tuesday.
Posted by partyhero on 2011-01-02:
It does depend on the reason, but if the flight was cancelled due to weather, that's them putting safety first. I hope that that is the case.
Posted by getoverit on 2011-01-02:
This is a mess, for sure. The cancellation likely was pretty much unavoidable and AirTran could have done a better job of making alternate arrangements. It seems as if they just had gotten a bigger van, it would have made a big difference.

Be that as it may, I'd be curious to know whether another airline - more expensive or not - would have done that much better.
Posted by rendegen on 2011-01-11:
I was on the same flight. Flight 723 from Baltimore to New Orleans on 1/1/11. First we were told it was mechanical issue. Later we were told they did not have a flight crew. I was told that they would not book me on a Delta Flight getting into NO later that day. Mostly, the agents at the gate kept telling us to wait. Someone represented that we would be getting vouchers for a free flight. The weather at the airport was clear. There was no weather between BWI and NO. No real excuse. I felt bad for the people who did not have the foresight to arrange other destinations. We flew the next tday to Gulfport. Still, we had to pay $200.00 more for a rental car, and we missed out on our first night's vacation. I will likely pursue a claim in a small claims court against them. My damages are less than $1000.00, but I cannot think of any other way to get their attention.

Oh, the cheerleaders and some Maryland marching bands were playing halftime at the Sugar Bowl, not the Super Bowl. Othere people on the flight had tickets to the game. I suspect their damages are much higher than mine.
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Air Tran Airways Treats my Military Son Badly
Posted by Chargers1 on 12/28/2010
My son left today, 12-28-10, to go back to his military base in Florida. His Air Tran flight was scheduled to leave from Chicago Midway at 2:39pm. I dropped him off about three hours before his flight. Within minutes, he called me to advised me that he did not have a seat in coach for his flight to Atlanta or Jacksonville, Florida. I said what happened, and he said that he entered his confirmation number into the kiosk and it told him that there were no seats in coach for his flights. Feeling pressured, he asked a lady with Air Tran and was told that he would have to upgrade to get his flights that he had paid for. I booked his fights and realized that Air Tran had a policy that if you wanted to confirm your seat, you could pay an extra $15.00 and your seat would be held. I also read that when you checked in you could get your seat assigned to you. So, my wife calls the airline and the airline blames the seating on my military son saying that he is the one who upgraded. My wife told the lady from Air Tran that he had to upgrade to get his flights back tonight to fulfill his orders. The lady from Air Tran asked my wife if he showed anyone his orders or was he in uniform. My wife responded would that have made a difference because my son did show his military I. D. and the lady from Air Tran said, "no". Again the lady from Air Tran stated that it was my son's fault and that he did not confirm his seat. My wife asked the Air Tran lady, "so his ticket purchase did not mean anything?" The Lady from Air Tran said again that he did not confirm his seat. We have flown with Air Tran twice before, United Airlines, American, Northwest, Delta, US Air, Frontier, and Continental and have never, never had to pay additional to the ticket purchase to confirm a seat. They told my son that there would be no charge for his bag because he was flying first class so he was saving money. On other airline, his bags are not charged due to him being in the military. We will never do business with Air Tran again and would suggest that military personnel stay away from them as well.
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Posted by navy mom 35 on 2010-12-28:
My son is in the Navy. He just returned from Afghanistan. I always make it a point to support, or stay away from, businesses that don't appreciate what these brave men & women are doing for them. Sometimes, I wonder what would happen if all of our military went on strike because of attitudes like this. Your comments are noted, and I will stay away from AirTran. Thank you for sharing.
Posted by jryan on 2011-01-05:
Wow, I fly AirTran several times a month out of BWI and always see military men and women upgraded to business class and treated with respect. Just because you had a bad experience does not mean the company hates our service members.
Posted by Sol Onboard on 2011-01-08:
A little difficullt to follow this story, since it is from son-to-mom-to-dad...and then posting here. But AirTran always caters to military personnel, PROVIDING they approach the counter and identify themselves as active duty military. Your son should have done that initially, instead of checking at the kiosk. ALL baggage fees are waived for military personnel, and if travelling in uniform, every effort is made to give them courtesy upgrades. If your son upgraded himself at the kiosk, it would have required a credit card, and once again, much of this could have been avoided had he gone directly to the counter and identified himself. As a side note, you do NOT have to pay extra to confirm your seat, only if you want to reserve a specific seat assignment, such as window, aisle, etc.
Posted by Adam E. on 2013-03-10:
I am active duty Army and have loved Air Tran. I book all my flights with them because they do look after military service members so well. I have always been upgraded and treated with the most respect, and recommend all my soldiers flew with them also. I know travel can be difficult but to try and throw the entire company under the bus for this is just not right.
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"Oversize" Baggage Scam
Posted by Ebtaylor on 12/22/2010
INDIANAPOLIS, INDIANA -- I'm very disturbed by my recent flying experience with AirTran. I bought an $80 ticket from Indianapolis to Newark and thought I was getting a great deal. Apparently not. When I checked in, an AirTran employee who I can only describe as a total douchebag decided that my bag was oversize.

I couldn't believe it. I'm an extremely experienced traveler and I've never had this problem with this bag ever before on any other airline. Not only did they slap me with the $20 bag charge, they hit me with an additional $50 for the oversize bag, bringing the total checked bag charge to $70. Literally, the bag charge was almost as much as the actual ticket. Unbelievable.

While I voiced my complaints to the AirTran employee checking me in, two other employees stood there laughing. Seriously, I mean, really? As if it is so absolutely hilarious that they get to screw people over behind their counters. It looked like they were having fun. Awesome, good for them.

AirTran embodies everything that I hate about the modern corporate world. The company operates without any humanity, all its worried about is the bottom line. I imagine some shady corporate executives sitting around in a boardroom discussing subtle ways to squeeze their customers for more money without causing much trouble. It disturbs me. I bet they have a good laugh about it at headquarters. "You do what you gotta do, lets squeeze these chumps for some more money, HA HA HA...."

Part of the reason this baggage scam makes me so mad is that its just bad business. Ripping people off is a horrible way to establish a loyal and valuable customer base. I would venture to guess that AirTrans shady baggage policy is actually COSTING the airline money in lost customers.

Guess how much my bag was oversized by? Two inches. I kid you not. I actually laughed out loud when the guy told me that. What a joke. That measurement screams BS louder than my 10th grade English papers.

Whatever, enough. People, just never fly AirTran. Trust me.

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Posted by Ben There on 2010-12-22:
AirTran has the same baggage allowances as other carriers, but they just enforce the rules more. That is why they can sell $80 tickets.

Going forward though AirTran should be dropping the checked baggage fees if and when they merge with Southwest Airlines. However, you might want to consider buying a smaller bag, because other airlines like American and Delta have been enforcing bags size more recently.
Posted by tnchuck100 on 2010-12-22:
Cutting straight to the chase:
Was the bag oversize? Yes.

All that remains is the emotional aspect.
Posted by Obsfucation on 2010-12-22:
And I think the emotional aspect is explained when OP refers to the agent as a douchebag.
Posted by momsey on 2010-12-22:
So the bag was oversize? Ok, then you were rightly charged. Those of us with non-overized baggage appreciate rules being enforced.

I can't comment on the attitudes of or your treatment by the workers. I know that sometimes people imagine they're being laughed at or talked about when the fact is it has nothing to do with them and they're just caught up in the anger of the moment.
Posted by Fufu487 on 2010-12-22:
I wonder what words were exchanged for the employees to be laughing. Also, I was under the impression that airlines like this offer a discounted rate BECAUSE they charge extra of a per customer/situation basis. For things like number of bags, size of bags, add-ons, and such. Did you research these policies before buying the tickets? Did you wonder why the rate was so low?
Posted by Ben There on 2010-12-22:
Airtran actually charges less to check a bag and less to change tickets than legacy airlines like American, Delta and United. However, they are a stickler for the dimensions of checked bags. They only charge $20 instead of $25 to check bags, and I think you can change your tickets for $75 instead of $150.
Posted by Ebtaylor on 2010-12-28:
Let me emphasize this more clearly: I'm an experienced traveler and I've used this bag on multiple airlines over many years and it has NEVER been tagged as oversize. It is a regular looking bag that doesn't stand out whatsoever. Its not like I was trying to lug a pair of skis cross country.

I wonder what the basis is for these extra charges. Does it really take $50 worth of extra effort to place a 2in oversized bag into an airplane? Considering the fact that the bag wasn't even close to being overweight, the reality is that it probably took ZERO extra effort to get this thing into the airplane.

The $70 bag charge is a scam. Not only do I believe AirTrans measurement levels to be purposefully geared towards unfairly nailing people for oversized bags, I also believe their measurement standards are questionable at best.

If I could operate a business that charged $70 to take somebodies bag from the check in counter to the airplane, I'd be a billionaire. I'd also be a thief.
Posted by momsey on 2010-12-28:
Is it oversize? This is still the outstanding question. You can find out the official measurements that are needed to be met and measure your bag.

It might not take $50 worth of effort to take an oversize bag onto the plane, but if they let everyone on with oversize bags, they would have less room in the cargo area, the plane would be heavier (even though yours wasn't overweight, probably a lot of oversize bags would be) and therefore waste more gas. There also has to be some sort of deterrant for people NOT to bring oversize bags on the plane. If the fee was $5 for an oversize bags, no one would care to even check on their bag size.
Posted by Obsfucation on 2010-12-28:
Momsey, +10
Posted by Ben There on 2010-12-28:
I was flying out of DFW recently where American Airlines has been cracking down on carry on luggage size. They brought he carry on sizer to the gate and made the announcment "just because you have flown with this bag 20 times before does not mean it is the correct size. Consider yourself lucky the past 20 times."
Posted by momsey on 2010-12-28:
I love that, Ben. It makes me so ticked when I see people only carrying on because they're trying to avoid checking their bag and then they're bringing practically a full sized bag onto the plane.
Posted by Anonymous on 2010-12-28:
What size was the plane? Smaller planes have different requirements for baggage.
Posted by Starlord on 2010-12-28:
This OP makes me ashamed to be a transplanted Circle City resident. What if everyone showed up with a bag two inches oversized? How many bags would have to be left behind because they ran out of room? Bet the OP didn't take that into consideration. He apparently feels that HE is entitled because he is something special, and better than the 'little people.' Well, Mr. Helmesly, you are not better than the little people, as Leona found out to her chagrin.
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Posted by Jaycam on 11/29/2010
Let me explain this stupid situation by detail to let you (the viewers) know a little bit about these snakes and there employment opportunities. It was 2008 and fall was in around then. I applied for a job with Airtrans and got an interview blah blah blah to make that long story short I got the job I was heading to Atlanta for training. Took there plane out to Georgia (hate flying it makes me sick) and they put me in a hotel with about 50 other people give or take. It was a 2 week stay and within those 2 weeks we were required to learn everything about the customer service and baggage handling and then we were home free. I studied everyday, I minded my business, I was prepared to do what I had to to make ends meet. While I was at the hotel I somehow contracted some kind of infection in my testicles (lol personal) and it didn't make me unable to perform the job in anyway shape or form but it did bother me a little. At the same time, I kept it quiet because who wants that kind of business put out there in front of people you are not familiar with (so much for that). Someone else that was just hired as well had notice my limping a little and decides to bring it to the managers and supervisors attention (nosey) and to make another long story short, I was forced (meaning I had no choice) to see one of THEIR doctors. I was checked and told that I had something that had nothing to do with what was wrong and this was before I was going to take my last test and then go home to work the exact day. They sent me home and I was unable to reapply unless I could get a second opinion saying that the diagnosis was false. What did I do????? EXACTLY!!!!! I received a second opinion and they even faxed it for me to airtrans. No call backs, no acknowledgements, nothing. Why was I sent home?????? Was it racial profiling because I am black (and white, I am mixed)???? Was it because they had too many people for the job???? NO EXPLANATIONS!!!! NOTHING!!!!! I definitely felt a lawsuit, but instead of that I would rather just let future employees know (and hopefully they read this) that these snakes are not worth the time and effort.
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Posted by Starlord on 2010-11-29:
Again with the race card. Why is it people will throw the race card when there is no evidence whatsoever that race had any to do with the situation? More likely, they are covering their behinds because you displayed symptoms of illness, and when you deal with people in close proximity all the time, they fear the possible liability of making people ill. From ypur own description, you are a loner, thus not a people person, which a job like an airline employee needs.
Posted by saj80 on 2010-11-29:
Very good reply, Starlord. I smell money being wasted on at lawsuit, when no evidence of bias or prejudice exists.
Posted by madconsumer on 2010-11-29:
since you are under the 90 days probation, they really need very little reason to terminate you.
Posted by trmn8r on 2010-11-29:
This is a little weird. You are in training, someone sees you limping, reports it, and the company forces you to have it examined, so to speak. Was this part of a physical everyone routinely had while on site, as part of the initiation process?

As a previous reply states, they can spin a wheel pretty much, and pick a reason to get rid of you. And they don't even have to tell you.
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Worst experience - and I haven't even flown yet
Posted by LJ32 on 11/22/2010
I booked my flight home for the holidays several months in advance, for a reasonable price, but no great bargain. I went through Travelocity (which has been courteous throughout, I might add).
About a month after I booked, I received a notice that my return flight had changed. After about two days of stressing and calling, I managed to get a flight that, while not as convenient as the original, was at least manageable.
A few weeks after that, I received a notice that my outbound flight was canceled. They kept trying to put me on a flight 12 hours earlier - a complete impossibility, as I work. Another two days of calling, and I get an alternate flight - only to receive yet another notice, two days later, that the change did not go through. I look on their website, and they have two flights at similar times - but they have sold out the coach seats, leaving me in the cold.
Finally they find my a flight I can live with - thought again, it completely changes my schedule, and is not remotely close to what I originally had planned.
I had no bias against this airline before, but this is the last time I or any of my family will be flying them!!!!!
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Posted by Alain on 2010-11-23:
Part of your problem is that you went through Travelocity. Had you booked directly you would have had a better selection of flights.
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