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Lost Baggage/Bad Communication/Poor Customer Service/Airtran Employees Steal!!
Posted by on
ATLANTA, GEORGIA -- I'm not saying everyone who works for Airtran is horrible, but come on, this has got to stop!!! When will the President step up to the plate and revamp its policies and hiring policy!!!!! I WILL NEVER FLY AIRTRAN, EVER AGAIN!!! I flew from Atlanta to AZ flight #531 and I checked two pieces of luggage both under the 50lbs capacity, I even tipped the skycap rep $10.00, not a big deal but it is. I am 6 months pregnant, high risk pregnancy with a lot of meds that were in my suitcase, since the new rules of taking prescription drugs on the in flight with you has changed I had no choice.

I flew on February 14, 2008, one of my bags arrived, and funny how we arrived 20 minutes before our scheduled time to land, well I later found out that airtran sent some of our bags on another plane before we even took off so when we got there some of the passengers bags were already at the luggage claim office. Funny how my other bag was checked by TSA Security but my other bag disappeared!!!

I called the 800# which is a slap in the face because NO ONE EVER answers and if you leave messages they NEVER return the call. I had to call customer relations to yell them out and at least get someone on the phone, well they didn't seem too concerned when I spoke with them and told me they were doing the best they could do and I would just have to sit back and wait!!!!!!

Wow!!! What customer service training they were taught by the company!!!!! This was my second chance flight for Airtran because NO matter what in the past, I was always guaranteed that my flight would be cancelled or my seat would be given away with no explanation!!!

So now I get this claim form I'm supposed to fill out and get back to them in a timely fashion in order to insure proper reimbursement....yeah OK, I'm totally convinced my file is closed out in the system for airline alerts to even search for my bags at this point and I'm to provide receipts of anything over $100.00, you have got to be kidding me!!!!!!

FOR ALL OF YOU WHO READS THIS OR WOULD LIKE A CLEAR UNDERSTANDING ABOUT AIRTRAN, MY SUGGESTION TO YOU IS, NEVER EVER GIVE THEM YOUR MONEY, THE COMPANY DOESN'T DESERVE IT, THEY MAY HAVE CHEAPER FLIGHTS, BUT SOMEHOW SOMEWAY YOU ARE STILL GOING TO PAY JUST THE SAME IS YOU FLEW ANOTHER AIRLINES BECAUSE OF ALL OF THE STEALING GOING ON WITH THIS COMPANY. I WOULDN'T BE SURPRISED IF THE PRESIDENT WRAPPED MY PUMA SNEAKERS IN A BOX AND GAVE THEM TO A NIECE OR FRIEND OF A FRIEND, OR MAYBE EVEN DONATING ALL OF MY MATERNITY CLOTHES TO AIRTRAN MOTHERHOOD CHARITY.

I know it sounds like I'm bitter, but I'm pretty sure I feel just the same as you if you have been there done that with Airtran. Airtran needs to step up to the plate, I am not saying my situation is any different but you would think that they would respond to a pregnant lady who has all of her medication and maternity clothes in the luggage, which by the way--who keeps receipts for underwear???

Airtran YOU GUYS NEED AN "F" FOR ALL OF YOUR NON EFFORTS IN ANY CLAIM THAT IS FILED WITH YOUR COMPANY. IF ANY PREVIOUS PASSENGER FEELS LIKE YOU WILL RETRIEVE YOUR LUGGAGE THINK AGAIN, ITS NOT GOING TO HAPPEN, ITS 85% GUARANTEED THAT YOU WILL NEVER BE ABLE TO SEE YOUR LUGGAGE AND ITEMS UNLESS YOU MAKE THE PURCHASE ALL OVER AGAIN!!!!!!
     
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GothicSmurf on 2008-02-26:
If I remember correctly, any prescriptions, no matter the size can be on carry on as long as name on bottle matches those on the ticket.
Principissa on 2008-02-26:
That is correct Gothic. I have a 3 prescriptions that I have to take daily and they allowed me to take on all 3 with no issues. I believe the only requirement for prescription medications is that they be in the original prescription bottle and not a pill case and the name must match the name on the ticket and your identification. Liquid medications must be in a bottle provided by the pharmacy and meet the above requirements. OTC liquid medications must be sealed in the original packaging and be 3 oz. or less. OTC pills must be in the original bottle and sealed. The only reason I can see them not allowing this is if the medications did not have the name on it or the label was missing. As far as the receipts for the items over 100.00, anyone can claim they had a 300.00 pair of jeans and a 700.00 pair of shoes in their luggage, but that doesn't mean that you did. I'm not saying this person is a liar and I don't think that she is, it's just that the airline is not going to give you that kind of money without any proof that expensive item was even in there to begin with.
Anonymous on 2008-02-26:
I fly all the time and carry prescriptions on all the time. Heck, I've never had any script bottle examined or looked at or any way molested by TSA. Many times my xannax, strattera and paxil are all in a bottle with my ibuprofen. I never realized I was in violation of some rule.
bargod on 2008-02-26:
Bottom line is people keep trying to save a buck or two by taking these cheapo airlines. I the end it cost them more though.
Crown Jules on 2008-02-26:
Straight from the TSA website, sorry I don't know how to make it click-able:

http://www.tsa.gov/travelers/airtravel/specialneeds/editorial_1059.shtm

You may need to declare your medications to the security personnel, but you can definitely take them in your carry-on.
Ponie on 2008-02-26:
Since you're the one who tossed in this important(?) comment, if you have a 'high risk pregnancy,' what are you doing flitting around on airplanes? Shouldn't you be at home, feet up, munching on bon-bons?

I agree with bargod. I'm sure there are other airlines from Atlanta to AZ, but you chose the cheapest.
Anonymous on 2008-02-26:
I cannot see here how you determine that anyone from AirTran stole your belongings. There are any number of non-employees of the airline (particurlarly TSA) who handle the bags. Moreover, you don't know that it isn't just plain lost. You don't do your case any good when you throw around claims that you cannot back up.
me-atltoaz on 2008-02-28:
I appreciate all responses to my complaint, but let me add that every situation is different. I read some bias responses and some good suggestions. BUT the whole case being is I lived in Atlanta, I've watched the local news in Atlanta and I have learned that a lot of employees on a lot of airlines steal out of passengers luggage and also they sent in a investigative team because so many bags and delays occurred on ALL airlines where the bags sat in a storage room due to the low employee shortage at the airport--the main concern was they didn't have enough employees to spend time on finding passengers lost luggage. Also, employees have been fired for stealing items from luggage, KenPopcorn I CAN back up a lot of things and you don't know my history of flying and what I know, I have friends who work for various airlines, and they will declare it every time you ask, airport employees steal and they have outside workers as well! Now if you are referring to my smart comment about my "puma sneakers" that was out of frustration.

Since you wanted to jab at my statement Ponie yes I'm high risk, and my flight was a one way to move closer to my family to help me out so that question/comment that you made was actually a slap in my face and really none of your business. Let's stick to the case in point... The main complaint was my luggage and all that was available to me at one time, this complaint was not about being on bed rest.

Principissa, I have receipts, I am self employed so keeping receipts is not an issue for large ticket items that I have purchased. I always buy things from state to state and ship them home and yes I have expensive items that were transported in my luggage. The form clearly states all receipts must be provided if items were over $100.00, this is nothing that I am making up.

Its really funny to see how the world views certain things and how some comments can be very cruel when you don't know or haven't been in their shoes. AGAIN EVERY SITUATION IS DIFFERENT and I've been traveling 100% for the last 7 years for my job, every week I was in a different state, and every time I traveled with my meds I've always gotten flagged and pulled to the side and my meds would be tossed and I've even missed flights--let me add that my name was on the bottle! So after the first couple of flights in trying to transport my meds in flight I just decided not to deal with the headache. Maybe some of you will understand and maybe you won't, I'm not really here to be judged..

I know the good airports and I know the bad ones, I never have a good experience flying into and out of Atlanta, San Francisco and Colorado, AND THOSE ARE FACTS. I have so many flight credits due to airline mishaps and yes problems increase if you fly as much as I do and learn the ins and outs of each airport and airlines, I should be a airline critic!! So for those who think they know, until you know my traveling woes you can't actually persecute me in wanting to vent out about what I HAVE EXPERIENCED.

Taking a "cheapo" flight was not my solution, and its funny how someone who has no clue about your financial gains or losses could criticize you for taking a flight, Airtran isn't the only airline losing luggage; Ponie and Bargod it wasn't about choosing the cheapest flight it was about the availability in getting to AZ for timing reasons, not financial.

To top things off, after my doctors appt. yesterday I went to the airport because that's what I was told to do and airtran ticket counter was closed, once again they failed to communicate to me that the ticket counter/baggage verification would be closed between the hours of 1:30-7:30 pm. I spoke to a TSA rep and he was shocked that airtran was the only airline without employees working, the information desk indicated they had no flights going out between those hours so no one was scheduled to work and I would have to try again by calling the 800#, well if it was that easy to get someone on the phone I wouldn't have to make trips to the airport!!

I am not the only traveler in the world who has experienced this and I have seen plenty of complaints regarding this situation since I recently experienced it.

Thank you Crown Jules for providing feedback rather than criticism, that information was VERY helpful!!!
clb34me on 2008-04-04:
Wow! I think you've made some pretty generalized statements. I think that the comment you made in your response tells it all. Sounds like you like complaining in general to see what you'll "get out of it." Nothing to be proud of, IMHO.

Sorry you had a bad day. No one is perfect and I think for every inflated story like yours, there are thousands of satisfied customers. Too bad they don't speak up in the hopes of getting something!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Excessive Change Fees - No Exclusions
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- I changed a flight on June 24 over the phone and was told I could change the flight within 24 hours for free and by August 24 for a $75 charge. After August 24 there would be a $150 charge per ticket. I called today, August 20, and was told it had expired at midnight, August 19, so was charged the entire $150 per ticket. You may note that I was told now I have until June 23 to book a new flight, which makes sense that we were back on the 24th schedule. I can only think that I will go through this same conversation if I call on June 20.

All I have is the original ticket sent via email after the conversation, I did not record either call. Something should be done, I understand the charges. I don't understand how they can operate without refunding the remaining balance. They can keep $300 in service fees and I will not have flown a single mile.
     
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Ben There on 2013-08-20:
It looks like Air Tran's change fees went from $75 to $150 across the board for all tickets on August 20: http://www.airtran.com/help_changing_reservations.aspx#changeProcess
Weedwhacked on 2013-08-20:
It's easy to explain. You purchased a nonrefundable fare and agreed to all the terms and conditions (even if you didn't bother to read them).
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Ruined my luggage and refuse to pay
Posted by on
I flew to Fort Lauderdale on Air Tran. They damaged my luggage and refussed to reinburse me for it. I wrote them about 5 times ang they gave me the run around and tried to offer me $50 off my next flight. I wanted my luggage replaced. I flew from Atlanta, Ga. Hartfield Jackson, the most busy airport in the U.S. after getting off the plane I had to rust up to baggage claims, catch the shuttle. I did not notice it until the next day. When I contacted them, they told me that I had 4 hours to report the damage. I traveled over an hour home to Covington, Ga. including traffic and I really didn't notice it until I started unpacking the next day. It was the fact that they just gave me the run around and treated me like I was lying, it really put a bad taste in my month.
     
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Ben There on 2011-09-27:
What exactly was damaged? Most airlines won't pay for things like scratches or broken wheels, handles and zippers as they consider that part of normal wear and tear.

Also, airlines require that you file claims at the airport after the flight. Once you leave, there is no way for them to know that it was even on the aircraft.
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Lost Luggage
Posted by on
ORLANDO, FLORIDA --
On March 1st my Son flew from Orlando to San Juan direct flight. His luggage did not arrive. He filed his claim and went off to the hotel. At NO TIME did anyone follow up with him. He tried calling every few hours and NO ONE EVER answered the phone. He finally after 24 hours located a customer service # - called it and was told not my depart., you need to call this # - the same # that no one EVER answered. I called, no answer and left a message - no call back.

After 30 hours they delivered the suitcase....A GPS was missing along with some clothing. Of course they do not cover the GPS, and with no receipts cannot file a claim for the clothing. Customer service does not exist at all with this airlines...
     
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Once in a lifetime trip ruined by AirTran
Posted by on
My daughter's cheer leading squad is heading to New Orleans to perform in the half time show at the Super Bowl. We dropped them off at BWI this morning to catch their AirTran flight. They were so excited. AirTran has managed to turn the excitement into utter disappointment. Upon checking in they were told they flight was delayed which shortly turned into cancelled BUT they could fly them to New Orleans Wednesday. The day after the Super Bowl. The customer service people (used loosely) have been of no help. After going around about how to solve the situation which one of the solutions was to rent a van so the group could drive from Baltimore, MD to New Orleans. Really!?! AirTran finally put the group on a flight to Atlanta where they would rent them a van to drive to New Orleans. Their flight was to leave at 12:20 pm this afternoon. Well its 10:38 pm and I just got off the phone with my daughter. They made it to Atlanta BUT the van rented by AirTran will not accommodate 18 passengers. AirTran has absolutely ruined the trip for these girls. If the flight had gone as planned the girls should have been in their hotel rooms by 3:00 pm this afternoon. As it is they will arrive probably around 6 am tomorrow morning. The Super Bowl festivities have started and they are missing out. Thanks to AirTran the girls have missed half of this once in a lifetime trip. Avoid them at all costs. They are cheap for a reason. PS. To truly understand their corporate priorities visit their website. The top two choices are about investing in their company. Customer Service is buried towards the bottom. They also make it challenging to contact them.
     
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olie on 2011-01-01:
The Super Bowl will be held in Texas on Feb. 6.
Anonymous on 2011-01-01:
That's true olie. This complaint makes no sense
trmn8r on 2011-01-01:
Your daughter will take a trip next Wednesday to Texas, and arrive a day *after* the Super Bowl? That blows my mind. The wild card games haven't even been played yet. There's a lot to be done in the next few days.
Ben There on 2011-01-01:
The Super Bowl is in Dallas in February. That said, all airlines have to cancel flights from time to time. It is very unfortunate when it happens during a busy time It does sound like they thought outside of the box looking for the van solution.
momsey on 2011-01-01:
I'm confused. The Super Bowl is not for another month and will be held in Texas. I can only assume this was referring a college bowl game.

What reason was given for the cancellation? That would make a difference.
Ben There on 2011-01-01:
The Sugar Bowl is at the Superdome on Tuesday. Hopefully they can get a second van and get them to New Orleans on Sunday.
Anonymous on 2011-01-01:
Life is full of surprises.
trmn8r on 2011-01-01:
It sounds like AirTran really tried to help the girls out by voluntarily arranging this ill-fated van rental workaround, unless I am missing something.

Are they really missing half the trip? The Sugar Bowl is Tuesday. Aren't they missing more like 1/4 at most?

Airlines do cancel flights.
Lugene on 2011-01-01:
Moved From Other Review: Correction to game; they are to perform at the Sugar Bowl this coming Tuesday.
partyhero on 2011-01-02:
It does depend on the reason, but if the flight was cancelled due to weather, that's them putting safety first. I hope that that is the case.
getoverit on 2011-01-02:
This is a mess, for sure. The cancellation likely was pretty much unavoidable and AirTran could have done a better job of making alternate arrangements. It seems as if they just had gotten a bigger van, it would have made a big difference.

Be that as it may, I'd be curious to know whether another airline - more expensive or not - would have done that much better.
rendegen on 2011-01-11:
I was on the same flight. Flight 723 from Baltimore to New Orleans on 1/1/11. First we were told it was mechanical issue. Later we were told they did not have a flight crew. I was told that they would not book me on a Delta Flight getting into NO later that day. Mostly, the agents at the gate kept telling us to wait. Someone represented that we would be getting vouchers for a free flight. The weather at the airport was clear. There was no weather between BWI and NO. No real excuse. I felt bad for the people who did not have the foresight to arrange other destinations. We flew the next tday to Gulfport. Still, we had to pay $200.00 more for a rental car, and we missed out on our first night's vacation. I will probably pursue a claim in a small claims court against them. My damages are less than $1000.00, but I cannot think of any other way to get their attention.

Oh, the cheerleaders and some Maryland marching bands were playing halftime at the Sugar Bowl, not the Super Bowl. Othere people on the flight had tickets to the game. I suspect their damages are much higher than mine.
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Air Tran Airways Treats my Military Son Badly
Posted by on
My son left today, 12-28-10, to go back to his military base in Florida. His Air Tran flight was scheduled to leave from Chicago Midway at 2:39pm. I dropped him off about three hours before his flight. Within minutes, he called me to advised me that he did not have a seat in coach for his flight to Atlanta or Jacksonville, Florida. I said what happened, and he said that he entered his confirmation number into the kiosk and it told him that there were no seats in coach for his flights. Feeling pressured, he asked a lady with Air Tran and was told that he would have to upgrade to get his flights that he had paid for. I booked his fights and realized that Air Tran had a policy that if you wanted to confirm your seat, you could pay an extra $15.00 and your seat would be held. I also read that when you checked in you could get your seat assigned to you. So, my wife calls the airline and the airline blames the seating on my military son saying that he is the one who upgraded. My wife told the lady from Air Tran that he had to upgrade to get his flights back tonight to fulfill his orders. The lady from Air Tran asked my wife if he showed anyone his orders or was he in uniform. My wife responded would that have made a difference because my son did show his military I. D. and the lady from Air Tran said, "no". Again the lady from Air Tran stated that it was my son's fault and that he did not confirm his seat. My wife asked the Air Tran lady, "so his ticket purchase did not mean anything?" The Lady from Air Tran said again that he did not confirm his seat. We have flown with Air Tran twice before, United Airlines, American, Northwest, Delta, US Air, Frontier, and Continental and have never, never had to pay additional to the ticket purchase to confirm a seat. They told my son that there would be no charge for his bag because he was flying first class so he was saving money. On other airline, his bags are not charged due to him being in the military. We will never do business with Air Tran again and would suggest that military personnel stay away from them as well.
     
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navy mom 35 on 2010-12-28:
My son is in the Navy. He just returned from Afghanistan. I always make it a point to support, or stay away from, businesses that don't appreciate what these brave men & women are doing for them. Sometimes, I wonder what would happen if all of our military went on strike because of attitudes like this. Your comments are noted, and I will stay away from AirTran. Thank you for sharing.
jryan on 2011-01-05:
Wow, I fly AirTran several times a month out of BWI and always see military men and women upgraded to business class and treated with respect. Just because you had a bad experience does not mean the company hates our service members.
Sol Onboard on 2011-01-08:
A little difficullt to follow this story, since it is from son-to-mom-to-dad...and then posting here. But AirTran always caters to military personnel, PROVIDING they approach the counter and identify themselves as active duty military. Your son should have done that initially, instead of checking at the kiosk. ALL baggage fees are waived for military personnel, and if travelling in uniform, every effort is made to give them courtesy upgrades. If your son upgraded himself at the kiosk, it would have required a credit card, and once again, much of this could have been avoided had he gone directly to the counter and identified himself. As a side note, you do NOT have to pay extra to confirm your seat, only if you want to reserve a specific seat assignment, such as window, aisle, etc.
Adam E. on 2013-03-10:
I am active duty Army and have loved Air Tran. I book all my flights with them because they do look after military service members so well. I have always been upgraded and treated with the most respect, and recommend all my soldiers flew with them also. I know travel can be difficult but to try to throw the entire company under the bus for this is just not right.
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"Oversize" Baggage Scam
Posted by on
INDIANAPOLIS, INDIANA -- I'm very disturbed by my recent flying experience with AirTran. I bought an $80 ticket from Indianapolis to Newark and thought I was getting a great deal. Apparently not. When I checked in, an AirTran employee who I can only describe as a total douchebag decided that my bag was oversize.

I couldn't believe it. I'm an extremely experienced traveler and I've never had this problem with this bag ever before on any other airline. Not only did they slap me with the $20 bag charge, they hit me with an additional $50 for the oversize bag, bringing the total checked bag charge to $70. Literally, the bag charge was almost as much as the actual ticket. Unbelievable.

While I voiced my complaints to the AirTran employee checking me in, two other employees stood there laughing. Seriously, I mean, really? As if it is so absolutely hilarious that they get to screw people over behind their counters. It looked like they were having fun. Awesome, good for them.

AirTran embodies everything that I hate about the modern corporate world. The company operates without any humanity, all its worried about is the bottom line. I imagine some shady corporate executives sitting around in a boardroom discussing subtle ways to squeeze their customers for more money without causing much trouble. It disturbs me. I bet they have a good laugh about it at headquarters. "You do what you got to do, lets squeeze these chumps for some more money, HA HA HA...."

Part of the reason this baggage scam makes me so mad is that its just bad business. Ripping people off is a horrible way to establish a loyal and valuable customer base. I would venture to guess that AirTrans shady baggage policy is actually COSTING the airline money in lost customers.

Guess how much my bag was oversized by? Two inches. I kid you not. I actually laughed out loud when the guy told me that. What a joke. That measurement screams BS louder than my 10th grade English papers.

Whatever, enough. People, just never fly AirTran. Trust me.
     
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Ben There on 2010-12-22:
AirTran has the same baggage allowances as other carriers, but they just enforce the rules more. That is why they can sell $80 tickets.

Going forward though AirTran should be dropping the checked baggage fees if and when they merge with Southwest Airlines. However, you might want to consider buying a smaller bag, because other airlines like American and Delta have been enforcing bags size more recently.
tnchuck100 on 2010-12-22:
Cutting straight to the chase:
Was the bag oversize? Yes.

All that remains is the emotional aspect.
Obsfucation on 2010-12-22:
And I think the emotional aspect is explained when OP refers to the agent as a douchebag.
momsey on 2010-12-22:
So the bag was oversize? OK, then you were rightly charged. Those of us with non-overized baggage appreciate rules being enforced.

I can't comment on the attitudes of or your treatment by the workers. I know that sometimes people imagine they're being laughed at or talked about when the fact is it has nothing to do with them and they're just caught up in the anger of the moment.
Fufu487 on 2010-12-22:
I wonder what words were exchanged for the employees to be laughing. Also, I was under the impression that airlines like this offer a discounted rate BECAUSE they charge extra of a per customer/situation basis. For things like number of bags, size of bags, add-ons, and such. Did you research these policies before buying the tickets? Did you wonder why the rate was so low?
Ben There on 2010-12-22:
Airtran actually charges less to check a bag and less to change tickets than legacy airlines like American, Delta and United. However, they are a stickler for the dimensions of checked bags. They only charge $20 instead of $25 to check bags, and I think you can change your tickets for $75 instead of $150.
Ebtaylor on 2010-12-28:
Let me emphasize this more clearly: I'm an experienced traveler and I've used this bag on multiple airlines over many years and it has NEVER been tagged as oversize. It is a regular looking bag that doesn't stand out whatsoever. Its not like I was trying to lug a pair of skis cross country.

I wonder what the basis is for these extra charges. Does it really take $50 worth of extra effort to place a 2in oversized bag into an airplane? Considering the fact that the bag wasn't even close to being overweight, the reality is that it probably took ZERO extra effort to get this thing into the airplane.

The $70 bag charge is a scam. Not only do I believe AirTrans measurement levels to be purposefully geared towards unfairly nailing people for oversized bags, I also believe their measurement standards are questionable at best.

If I could operate a business that charged $70 to take somebodies bag from the check in counter to the airplane, I'd be a billionaire. I'd also be a thief.
momsey on 2010-12-28:
Is it oversize? This is still the outstanding question. You can find out the official measurements that are needed to be met and measure your bag.

It might not take $50 worth of effort to take an oversize bag onto the plane, but if they let everyone on with oversize bags, they would have less room in the cargo area, the plane would be heavier (even though yours wasn't overweight, probably a lot of oversize bags would be) and therefore waste more gas. There also has to be some sort of deterrant for people NOT to bring oversize bags on the plane. If the fee was $5 for an oversize bags, no one would care to even check on their bag size.
Obsfucation on 2010-12-28:
Momsey, +10
Ben There on 2010-12-28:
I was flying out of DFW recently where American Airlines has been cracking down on carry on luggage size. They brought he carry on sizer to the gate and made the announcment "just because you have flown with this bag 20 times before does not mean it is the correct size. Consider yourself lucky the past 20 times."
momsey on 2010-12-28:
I love that, Ben. It makes me so ticked when I see people only carrying on because they're trying to avoid checking their bag and then they're bringing practically a full sized bag onto the plane.
Anonymous on 2010-12-28:
What size was the plane? Smaller planes have different requirements for baggage.
Starlord on 2010-12-28:
This OP makes me ashamed to be a transplanted Circle City resident. What if everyone showed up with a bag two inches oversized? How many bags would have to be left behind because they ran out of room? Bet the OP didn't take that into consideration. He apparently feels that HE is entitled because he is something special, and better than the 'little people.' Well, Mr. Helmesly, you are not better than the little people, as Leona found out to her chagrin.
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I SMELL A LAWSUIT!!!!!
Posted by on
Let me explain this stupid situation by detail to let you (the viewers) know a little bit about these snakes and there employment opportunities. It was 2008 and fall was in around then. I applied for a job with Airtrans and got an interview blah blah blah to make that long story short I got the job I was heading to Atlanta for training. Took there plane out to Georgia (hate flying it makes me sick) and they put me in a hotel with about 50 other people give or take. It was a 2 week stay and within those 2 weeks we were required to learn everything about the customer service and baggage handling and then we were home free. I studied everyday, I minded my business, I was prepared to do what I had to to make ends meet. While I was at the hotel I somehow contracted some kind of infection in my testicles (lol personal) and it didn't make me unable to perform the job in any way shape or form but it did bother me a little. At the same time, I kept it quiet because who wants that kind of business put out there in front of people you are not familiar with (so much for that). Someone else that was just hired as well had notice my limping a little and decides to bring it to the managers and supervisors attention (nosey) and to make another long story short, I was forced (meaning I had no choice) to see one of THEIR doctors. I was checked and told that I had something that had nothing to do with what was wrong and this was before I was going to take my last test and then go home to work the exact day. They sent me home and I was unable to reapply unless I could get a second opinion saying that the diagnosis was false. What did I do????? EXACTLY!!!!! I received a second opinion and they even faxed it for me to airtrans. No call backs, no acknowledgements, nothing. Why was I sent home?????? Was it racial profiling because I am black (and white, I am mixed)???? Was it because they had too many people for the job???? NO EXPLANATIONS!!!! NOTHING!!!!! I definitely felt a lawsuit, but instead of that I would rather just let future employees know (and hopefully they read this) that these snakes are not worth the time and effort.
     
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Starlord on 2010-11-29:
Again with the race card. Why is it people will throw the race card when there is no evidence whatsoever that race had any to do with the situation? More likely, they are covering their behinds because you displayed symptoms of illness, and when you deal with people in closeness all the time, they fear the possible liability of making people ill. From ypur own description, you are a loner, thus not a people person, which a job like an airline employee needs.
saj80 on 2010-11-29:
Very good reply, Starlord. I smell money being wasted on at lawsuit, when no evidence of bias or prejudice exists.
madconsumer on 2010-11-29:
since you are under the 90 days probation, they really need very little reason to terminate you.
trmn8r on 2010-11-29:
This is a little weird. You are in training, someone sees you limping, reports it, and the company forces you to have it examined, so to speak. Was this part of a physical everyone routinely had while on site, as part of the initiation process?

As a previous reply states, they can spin a wheel pretty much, and pick a reason to get rid of you. And they don't even have to tell you.
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Atlanta Employee, Bad Calls
Posted by on
Let me preface this by saying that I was on a 5 day trip to Washington DC, with around trip AirTran with one stop. Friday was Los Angeles, Oregon, DC and Tuesday was DC, Atlanta, and Los Angeles. 3/4 trips were fine, spectacular, especially from DC to Atlanta.

So we arrived in Atlanta and because I was seated in row 11, I was in boarding zone 8. First, it takes an excruciating amount of time to board, given when we were supposed to take off, and it turns out some lady had knee replacement surgery and had to be accommodated, and she was crying about them embarrassing her when she was singlehandedly holding up the flight. Then, zone 8 boarded and this employee declares that there's no room aboard the plane and everyone else needs to check their bags. I requested an aisle seat specifically so I could leave the plane ASAP.

I told her that my bag will fit. It is smaller than the dimensions on their bin. It has fit on the other 3 AirTran planes and on Delta planes under the seat. She insisted on checking it because there was no time to see if it fit because the plane would be late. I get on the plane and see that the bin on top of seat is full. With a laptop where my bag could have gone because the inconsiderate excuse for a human being behind me didn't want to jeopardize his leg room. Evidently some people don't realize that unless one is sitting in row 11 A, B, or C, their luggage does not belong in that compartment. In another overhead compartment, there was a flat backpack where my bag could have gone. Basically the employee didn't even get on the plane to see whether all available spaces were filled before she declared everybody had to check their bags. That alone wasted half an hour of time at the airport.

Their employee did not make the right call. Yes, the plane was in danger of being late, but there were empty spaces left in the cargo bins. I know they could have fit my bag because they shoved in the knee replacement lady's bags on the plane instead of checking them. Also, if someone needed special treatment, they should have known beforehand, not 30 minutes before the flight takes off. Their lack of planning should not result in a waste of my time. Finally, the charm I had on my bag broke because it was not meant to be on a bag that needed to be CHECKED because the bag itself was smaller than most of the bags on the plane, minus the flat backpack.
     
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Ben There on 2010-09-22:
Overhead space is free game as long as it is your same cabin. It is not reserved for the passengers directly beneath that. Its like that on all airlines.
SteveWiginowski on 2010-09-22:
It is a inconvenience when you can't put a bag in the overhead compartment because other people have used up all of the space. There may have been some space available for one or two bags, but it does seem like it would be quicker to check everyone's bags, than to let everyone on the plane, try to find the few spots available for bags, then check their bags.

There are many reasons why space may not be available. I've seen bags that are put in sideways when they should be put in longways (taking up more room than they have to). Some people will bring two items that they put in the overhead compartment, when they're not supposed to.
Ben There on 2010-09-22:
Unless you were the very first person in line for Zone 8, what little space was left probably would have been claimed by the time you got on board... The only difference is you would have had all of zone 8 standing in the aisle looking for space that didn't exist.
Weedwhacked on 2010-09-22:
I used to work at an airport as a gate agent and we are judged on whether the flight leaves out of the gate on time or late. We had no time to argue about gate checking bags. If you insist on taking your bag on board when we say it needs to be checked, you're just wasting your time. By the way, everyone AND their mothers ask for an aisle seat so sorry, its not possible to accommodate everyone. There are no such thing as an aircraft with only aisle seats.

This is why its good that Spirit Airlines charges for carry-on bags. It keeps passengers from carrying everything except the kitchen sink.
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Will Never Fly Again!!!
Posted by on
I just returned from a vacation in which I had the unfortunate experience of flying Air Tran. Our trip to Atlanta from Houston was uneventful, however on our return trip to Houston, we found the customer service representatives/supervisors/gate agents at the Atlanta airport to be very unprofessional.

While checking in our bag in ATL, we were told that our bag did not fit THEIR measurement requirements and we would have to pay 49.00. Mind you my husband and I use the same bag for all our travels and have never encountered this before..I can understand weight, but we were told our bag was too wide. Funny, Southwest, Continental or United Airlines don't have a problem with this bag. The agent was rude and didn't even measure the bag. When we asked for a MANAGER, he called a supervisor over, who pulled our her tape measure to measure the bag and advised us we were 2 inches over the limit. We repacked the bag, didn't take anything out, and we were then 4 inches over the limit. We then took items out of the bag and low and behold our magic bag was now 6 inches over the limit. We asked why this wasn't done in Houston, when we flew to Atlanta, and she couldn't answer the question. We then asked for her manager and she proceeded to measure the bag, after more items were taken out, and come up with a totally different measurement.

While this was being done, other over sized bags were being accepted without any hassle. I would hate to think that this was because the flight was not sold out and this low-class airline was trying to make a buck. They may want to get some sort of consistent measuring device to measure bags, instead of having folks, who probably don't even know how to tie their shoes, to measure a bag with a 20 cent tape measure. Needless to say, we got our bag finally checked in, while other check in agents were laughing at us. We didn't have to pay the fee and we made it through security without any trouble!

Air Tran then changed the gate information without announcing this and didn't have an answer as to why this wasn't on our boarding pass. Our flight attendant also welcomed us to "Oregon" as we were arriving into Houston. All I can say is that they may have changed their name from Value Jet to Air Tran, but they will still be "no value"jet in my eyes. After this experience, I will pay the little extra to fly another airline into Atlanta or fly Southwest into Birmingham, AL before I fly with this bunch of morons again.
     
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Sol Onboard on 2010-09-14:
If your bag is constantly changing sizes and has to be re-measured, it sounds like you are using a "duffel-type" soft-sided bag. Since ALL airlines have size and weight restrictions on their luggage, perhaps you should switch to a standard solid side bag that conforms to regulations of under 61 inches, thus avoiding such problems in the future. Even Southwest will charge you if your bag is over the limit, as do Continental and US Air.
The FAA regulations are something we are going to have to live with if we want to fly, and you have to be a savvy traveler and take some of the responsibility yourself, including checking for gate changes that occur frequently with all airlines and in all airports.
As for flying with a "bunch of morons"..airline employees have to deal with disgruntled people all day long. I've seen people show up at the counter with no papers, have no idea which airline they are flying with, and yell about "customer service!" I thought the same thing..."what a bunch of morons."
MRM on 2010-09-14:
Which is why I get a smaller bag and just stuff everything in there and let it bloat. The smaller bag contains the bloatness and still within the size limit.
jktshff1 on 2010-09-14:
Most airlines have a box at the gate. If you bag fits in it you win if not you loose.
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