Alaska Airlines Consumer Reviews - Page 4

SANTA ANA JOHN WAYNE AIRPORT, CALIFORNIA -- Had a terrible experience! My husband was not allowed to board the plane without purchasing a second ticket for $1100.86! Even though the first ticket was fully paid, and I showed the counter personnel the receipt marked paid. Then they lost my parents' luggage. Now I cannot get a refund, I have been trying for 5 weeks. Flying with Alaska was a expensive mistake and an endless hassle.

SEATTLE, WASHINGTON -- Buckle your seatbelts for this one! I started in Orange County and our plane was delayed four hours. Finally get on the plane and make it to Seattle. Then in Seattle, Alaska made an error and I had to take another flight. The other flight was delayed another four hours, also the gate was changed 7 times (no joke). I was trying to get on other flights as standby but to no avail. The employees were very rude. To go from Orange County, CA to Spokane, WA took over 18 hours. I will never fly with this airline!

RENO, NEVADA -- Alaska Airlines/Horizon Air cancelled our flight from Reno to LAX. The ticket agents both at the gate and at the ticketing area seemed to have no idea how to handle re-ticketing and re-routing the passengers. We stood in line at the ticket counter for over an hour without moving, because the ticketing agents were so flustered and unsure what to do. After observing the utter lack of organization, it seems this airline hadn't adequately prepared the ticket agents for problems. There was no manager present at any time during our five hour dilemma.