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Alienware

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45 Reviews & Complaints

Company Contact Info
Contact Info: 12400 Southwest 134th Court, Bay 8 | Miami, FL 33186

Top Customer Complaints & Reviews:

In May 2006 I ordered and received an Alienware Area 51m 7700 notebook computer from www.alienware.com for a total of $3,912.00.
My husband and I bought a refurbished laptop computer on April 10, 2008 and when we received the computer it did not work. We bought this computer for $1033.98 through EBay Alienware Outlet Store.
Alienware has continued to screw me also. I purchased my first Alienware about a year and a half ago.


Latest Reviews:

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Alienware Tech Support Run-Around - M15x
UNKNOWN -- I bought a M15x laptop June 2010 and roughly one year after I experienced an overheating problem, just the beginning of my problems ...
-- Complaint Posted by Kels.b.56 on 04/20/2013

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Alienware/Dell is Finally Stepping it Up! - Alienware M14X R2
I first contacted Alienware sales support through the online chat thing. I built my setup, and spoke with James Williams on the ...
-- Compliment Posted by Pdrescher2318 on 07/25/2012

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Very POOR Customer Service - Alienware Notebook
Hi folks - I thought you might want to know about a customer service nightmare I'm having with the Alienware Solution Station. ...
-- Complaint Posted by Jrosecentury on 06/08/2012

Alien to Support - What I'm doing - M17x
I purchased an M17x in 2009 - after Dell had acquired Alienware. This purchase followed two other negative experiences. Why ...
-- Complaint Posted by The Ant on 09/10/2011

Horrible Horrible Horrible!!! - Alienware M15x
So I've always wanted an alienware laptop because I heard they were the best So! I bought an m15x for 1 they messed up the hardrive ...
-- Complaint Posted by Phazeylxx on 07/22/2011

Alienware is incredible - Alienware Aurora ALX
I have been looking at various gaming rigs for a couple years trying to decide which would be the one. I took my time...partly ...
-- Compliment Posted by DieselSS on 12/04/2010

Alienware CS Disaster
Before reading the comments posted in my3cents.com regarding Alienware, I thought highly of the company because of their 'high-end' ...
-- Complaint Posted by DieAlienware on 11/17/2010

Ditto, Ditto and more Ditto! - Alienware
MIAMI, FLORIDA -- Dear Readers: I ditto everything that has been said about Alienware Customer Service, or lack thereof. I purchased a new ...
-- Complaint Posted by AKBeaver on 08/10/2010

Poor quality - unreliable hardware - Alienware m15x
The alienware website is pretty well-designed and looks very attractive but don't fall prey to that trap. The alienware laptop ...
-- Informative Posted by Psyborg on 08/01/2010

Think Twice - Alienware m15x
Please think twice before you purchase one of these systems. I purchased an m15x and have had nothing but problems with it. ...
-- Complaint Posted by Baubuchon on 06/14/2010

Beware of Alienware - Laptop
Beware of the provocative alluring website. In August of 08 I spent just over $4000 for "the ultimate gaming machine". 30 days ...
-- Complaint Posted by Gene-O on 05/16/2010

Alienware Has No Honor! Do not buy from Alienware - Crappy computers and horrible customer service
Aloha, I purchased this very expensive $5,000.00 computer from Alienware in 2007. It has been a nonstop battle with them over ...
-- Complaint Posted by Phaldun Empire on 02/24/2010

Customer Service Nightmare!!!! - Alienware Area 51m
I purchased a used Alienware on eBay from a company. I was so excited to be joining the ranks of Uber Nerds. I wanted to get ...
-- Complaint Posted by BobaFett on 10/02/2009

No Customer Service, Broken Promises - Area 51 M15X
MIAMI, FLORIDA -- Alienware Customer Service is a joke... nothing but lies, guesses, and broken promises: Order for Area-51 M15X laptop placed ...
-- Complaint Posted by BillT909 on 09/08/2009

Poor communication/customer service
Alienware does a terrible job of customer service, which may not be a surprise to some since they are owned by DELL. I had ...
-- Complaint Posted by Sakoncar on 09/04/2009

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