So I've always wanted an alienware laptop because I heard they were the best So! I bought an m15x for 1 they messed up the hardrive size and gave me a 250 when I paid for a 500 I called in about that they said they could do nothing so I basically said whatever so 4 months later a week after my warranty runs out I go to turn on my alienware and nothing happened the lights turn on then the screen doesn't come on and all the num lock keys caps and scroll blink non stop so I suspect a messed up motherboard. so I call them and this is what they say they tell me I HAVE TO SPEND 600 DOLLARS JUST FOR SOMEONE TO LOOK AT IT!?!?!?! 600 DOLLARS? YOU KIDDING ME THATS NOT INCLUDING THE REPAIR! they said the repair could be up to 400-1000 dollars!? WHAT? come on! and also they said IF I RENEW MY WARRANTY THE MOTHERBOARD IS NOT THERE ISSUE SO IT WILL STILL COST AROUND 1600 DOLLARS TO FIX WHAT KINDA COMPANY IS ALIENWARE/DELL! A HORRIBLE COMPANY. with HORRIBLE CUSTOMER CARE! 1 Replies - Latest reply on 07/22/2011Add reply
Don't Waste Your Money
This computer was the worst purchase I have ever made, I wanted an Alienware laptop for several years after seeing them on display when Best Buy used to sale them. I started DJing my sophomore year of ... read full review3 Replies - Latest reply on 02/05/2013
SOUTH CAROLINA -- My name is Grant Culbertson. My communication is to inform All of the troubles I have encountered while dealing with the company Alienware. I purchased an ALX computer for the sole purpose of owning ... read full review7 Replies - Latest reply on 09/10/2011
Alienware Tech Support Run-Around
UNKNOWN -- I bought a M15x laptop June 2010 and roughly one year after I experienced an overheating problem, just the beginning of my problems I assure you. I called tech support, after all I had never had a laptop ... read full review1 Replies - Latest reply on 04/21/2013
Very POOR Customer Service
Hi folks - I thought you might want to know about a customer service nightmare I'm having with the Alienware Solution Station. My son is 13 and saved up to buy his Alienware M18x. He had a problem and ... read full review3 Replies - Latest reply on 06/11/2012
Beware of Alienware
Beware of the provocative alluring website. In August of 08 I spent just over $4000 for "the ultimate gaming machine". 30 days later the hard drive crashed. They sent me a new one but you know the pain ... read full review4 Replies - Latest reply on 01/31/2012
Alienware does a terrible job of customer service, which may not be a surprise to some since they are owned by DELL.
I had a part backordered, which they never informed me of. Once I discovered that the holdup was indeed this backordered part, I was never able to get straight answers out of anyone in their customer service department. I was denied the request to talk to a supervisor, and when I was finally connected to one, he did not think my circumstances (three weeks wait, plus considerable difficulty in being a law student without a laptop) warranted any compensation.
My advice is purchasing from them, is STAY ON TOP OF THEM! Check daily to ensure that your order is proceeding through the steps, and if the customer service representative doesn't have the answers, DEMAND a supervisor.
Aurora ALX (New, P2 case)
I have just received my Alienware Aurora ALX and all I can say is WOW. The fastest computer I've ever used in my life. I have read a lot of bad reviews, but that was after I ordered, so I got really nervous. ... read full review4 Replies - Latest reply on 06/29/2007
Ditto, Ditto and more Ditto!
MIAMI, FLORIDA -- Dear Readers:
I ditto everything that has been said about Alienware Customer Service, or lack thereof.
I purchased a new Alienware Area 51-M17 supposed gamer screamer in 2006. Have had nothing but ... read full review1 Replies - Latest reply on 08/10/2010
FLORIDA -- December 2008, I purchase an Alienware M17 laptop with all the bells and whistles costing right at $5000. The machine arrives two weeks later and seems fine.
We moved and a couples weeks later I start ... read full review1 Replies - Latest reply on 09/10/2011
Alienware = Defective Laptops
LEVITTOWN, PENNSYLVANIA -- My husband purchased the Alienware m9750 in February 2008 as a gift for me. The system worked fine for a few months, but then began having problems keeping time. We contacted Alienware and they sent us ... read full review2 Replies - Latest reply on 03/20/2009
This is by far the worst company to deal with when it comes to customer support. They are rude, non-understanding and outright crooks. I will never ever buy another product from them and you would do yourself a favor too by staying away from theses guys. Purchased a $4500 machine around Christmas 2006 at Christmas time 2006 the machine went dead - sent it back they said it was 2 days out of warranty. (I never got a notice the warranty had expired or to extend the warranty which they told me would be done when I purchased the product) Needless to say they wanted $325 to just look at the machine for shipping and handling. Then after several weeks they called to say the motherboard was shot and it would cost another $300 so a total of $ 625 after one year.
2 Replies - Latest reply on 03/03/2009Add reply
I wish I would have found this site before I purchased this computer cause I would have never done so! Next time DELL only!!!!
CHEYENNE, WYOMING -- Last Oct purchased a 3000 dollar system from them. waited over a month to receive the system. When I finally received it I was so excited took it out of the box set it up and received 15 error messages ... read full review4 Replies - Latest reply on 03/06/2009