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Allied Car Rental

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1 Reviews & Complaints

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Customer Service Complaint
Posted by Amontalvo1 on 01/17/2013
AGUADILLA -- I'm making these comments in response to the way that one of your Agents by the name of Adelmari at the Aguadilla Airport office treated me. I arrived to return my vehicle on 1/16/2013 at about 1:30 AM Contract # 117796. When the Agent gave me the contract and credit card receipt to sign I noticed that the rental fee totaled $ 158.23. Upon noticing this amount I asked her why it was that price and not $ 132.00 as I was quoted on auto renters.com? She stated in a VERY NASTY way " That's not my problem next time learn how to read a contract before you sign it." I them asked her about the AUTOEXPRESSO I was charged for and she stated "That's not my problem, Again I tell you learn how to read before you sign".At the time this occurred there was another customer standing behind me and I felt so embarrasssed and humiliated. I them told her that I didn't need to be treated that way and that she was very unprofessional. She stated that she has a Master Degree and that she knows how to talk to people. At that point I asked her for her name and she refused to give it to me only giving me her Managers name Johannie. I then had no choice but to sign the credit card receipt and head to the Airport. Again I'm very upset by the way Aldelmari treated me the the choice of her words especially in front of other people. I will be making comments on MY 3 Cents.com, all the Auto rental.com websites and also the Puerto Rico Dept of Consumer Affairs. Please take note that if you check my 3 cents web site your company already has numerous comments to the negative about the way your agents have treated them in the last 6 months which is very bad business and really needs to be addressed. Thank you for your time and I hope that someone can get back to me and resolve this with me before I make these negative comments on all these web sites and also the Consumer Affairs complaint........
     
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