STAY AWAY - Rent from a reputable car rental office, NOT THEM!
CAROLINA -- BUYER BEWARE: If I could give a 0 I would. I am embarrassed to be Puerto Rican after renting here! The desk staff are unprofessional and have lousy attitudes, they lie and try to stick you with a lot of hidden fee's. And the customer service is a joke... there is none!
We rented a car from Allied online and the shuttle was supposed to pick us up at the airport. They called us on our mobile to ask if we landed so they can pick us up, we said yes and they said they would be there in less than 10min. After 15min I called them to ask where the shuttle was and the woman at the counter gave me the nastiest attitude saying that the van was waiting for us for more than 30minutes! What bulls***!!
When we arrived at the desk, they tried to double the charge for the car we booked online saying that the price went up. Then, they tried to stick us with an outrageous insurance fee and some nonsense fee's for something I still can't make sense of. Then, the car they gave us, (which was not automatic... a pain in the a**) if you have a carseat cause you have to play Houdini to open up 2-3 doors to get to the back passenger side of the car, the car was filthy and almost a quarter tank full only!
Two days after we rented the car, my husband got into an accident (not with the car) and broke his ankle spending several hours in the emergency room. Obviously, he could no longer drive the car and I do not have a license. We called immediately so that someone can come pick up the car and we can pay from June 17th - June 19th only since we were unable to use the car. They told us as part of Customer Service they can extend to us the service to pick up the car. The next day, nobody showed up and when we called the ladies told us (in a nasty attitude again) that they are doing us a favor because that is NOT something they do and moreover that they had nobody to come pick up the car to try back the next day. No one was helpful, the customer service was very abrupt, almost rude, unhelpful and made us turn in circles telling us they would return our call and never did. We had to call numerous times for 3 days straight and still nothing. Each time we called we were told a different story. We spoke to the 2 ladies at the counter and to George whom said it was the Manager, then the Manager said it was the ladies at the counter. No one can help us to resolve this. They gave us a number for a manager that did not work. Then we finally reached Wilson and he told us it was Alexander Cul, then Alexander told us it was the ladies at the counter.
We were finally told that the manager would call us when he is in the office at 8am the next day. Of course nobody called us. Just like the manager never called us before when the counter promised he would. Eventually we finally reached him, he told us that he would send someone and we would arrange after the car was picked up but of course several hours later and still nothing.
After searching the web for a reliable contact person I found a Manager of another location whom gave me the contact Mayra Negron. I have emailed her numerous times over a couple of weeks and of course, not one reply!
In the end, we were forced to pay for the full rental term.
My advice: DO NOT RENT FROM ALLIED!!! Pay a bit more and you'll get more respectable service! Search Google and you will read nothing but bad reviews about Allied Car Rental and many complaints on Better Business Bureau. I should have known better but it's not too late for you!