Blackberry Pearl Is Junk
SOUTH CAROLINA -- Christmas of 2009 I was given a Blackberry Pearl and in less that two weeks it broke. I went to the Alltel store that it was purchased from and they inform me that I need to drive 40 miles to get a loaner. ... read full review
NORTH CAROLINA -- I left Nextel to switch to Alltel in July 2008, first 5 months was fine, then all hell broke loss. At Christmas I added my husband and 2 children. I had unlimited texting on my kids lines, which was going ... read full review1 Replies - Latest reply on 02/24/2009
LUBBOCK, TEXAS -- Do not sign up service for Alltel!!!! Let me give you some background. I was a 6 year customer, always paid my bill on time. But when I had to cancel after my contract expired here is what occurred. Apparently their contract has fine print stating final bills are not prorated.. I'm not under contract anymore, but because I canceled in the middle of a contract I still have have to pay the full month which for the life of me can't find out how this is legal. How is it that when a contract expires and I am still obligated to pay after I cancel. I guess the world will never know.
Any Case never sign up, all Cell phone companies are crooked don't get me wrong but this one is the dirtiest of them all.
NORTH CAROLINA -- After being with Alltel for a little over two years, the screen on the 2nd phone purchased through them went white. I took the phone into the store showed the problem. When I asked her what caused she she said the phone just does that sometimes. The lady said ok and went and got a new phone. Never saying what she was doing she replaced the phone and then told me she could not get the phone numbers and pictures off the phone due to their machine being down. When I asked her if I could bring the phone back when the machine was fixed she told me the phone was now property of Alltel and I could not leave the store with it. When I asked her if I could speak with a manager I was told no one could over ride it and it was "policy". I went home and called customer service asking to speak to a manager the person told me she was an account manager. I explained the problem and she called the store manager who told her the same thing the person in the store did. What is the point of calling customer service if they can't do anything. Does each store run itself.
2 Replies - Latest reply on 02/01/2009Add reply
Needless to say I am switching cell phone providers. Do NOT sign up with Alltel and all their "love".
Horrible Customer Service!
54937, WISCONSIN -- I have been with Alltel for 5 years now. I do have to say I had no issues with them until this past year. I purchased a Motorola Smart Q Oct. 3rd of 07. Signed a new 2 yr contract. Within one month of ... read full review1 Replies - Latest reply on 09/29/2008
My Experience With Alltel: An Essay
OKLAHOMA CITY, OKLAHOMA -- The letter I wrote to Alltel in regard to their breach of contract. No response, issue not resolved.
My name is Brianna Scott. I have been with your company for 20 something days and I will ... read full review
I also have been screwed by Alltel's billing department. They ruined my credit. My phone bill was supposed to be just $70/month but it turned out to be $300/month because they apparently don't know how to count minutes. Whenever I got my bill I counted my minutes to make sure it wasn't a mistake I was making and it wasn't. Turned out they were charging me for my anytime minutes. They totally disregarded the after 9 pm/free minutes thing and yes that was the agreement in my plan. I finally got tired of dealing with it every month and had to turn off my phone service because I couldn't afford it. Now they are saying I owe them $1500 for my last bill and disconnection fee. I hate to tell them but they are not seeing 1 cent out my wallet!!!Add reply
Run Like Hell!!!
PALM DESERT, CALIFORNIA -- You poor people...having your wireless company being bought out by Verizon! If your contract is expiring RUN LIKE HELL!
You will experience multiple billing errors on your bills, poor customer service ... read full review7 Replies - Latest reply on 06/08/2008
Billing Is A Sick Joke
I switched wireless providers in March, dropping my Alltel service.
I spoke to a customer service representative on March 31 to disconnect. She noted that the new billing cycle kicked in on March 28 ... read full review6 Replies - Latest reply on 05/17/2008
Watch your bills
My issue started 3 months ago when I noticed City Taxes on my bill. After researching I'd been paying City Tax for nearly a year on my account. We have no city taxes where I live. When I talked to ... read full review4 Replies - Latest reply on 06/26/2008
ROSCOMMON, MICHIGAN -- Ok I just got a new one because the first one wasn't taking to charge. Anyways, this one around the part that you hear from has the Alltel sign and it looks like a M well on my first phone it was the color of the phone normal gray. Now the new one is the same color as the first phone except the part with the sign is blue instead of gray so I was wondering basically what is the difference between the two cell phones why is one gray and the other blue? I am thinking it shows that it was just renewed so thats what the difference was between the new colors.
1 Replies - Latest reply on 04/11/2008Add reply
Thanks if you can tell me or understand if not I understand thanks for taking the time to read this and please answer me as soon as possible.
In 1999, I got my first cell phone with Alltel. In 2005, I decided to buy a new phone, in which, I paid cash with insurance and warranty as the previous phones. It may have been in 2004, but about 7-8 ... read full review
RAPID CITY, SOUTH DAKOTA -- When I started my service 2 years ago I had 2 phones One worked ok the other was sent back at least 5 or 6 times ( I forget) never have the situation resolved. They told me the best thing to do was to ... read full review
Public Service Awful
CHARLOTTE, NORTH CAROLINA -- I have been trying to cancel my Alltel account since August 2007. I returned all the equipment that was given to me within the grace period of 14 days. All seemed good. I keep on receiving a bill from ... read full review1 Replies - Latest reply on 02/27/2008
Cell Phone Customer Service
OMAHA, NEBRASKA -- Dec. 2007: We added a cell phone for my teenage daughter. I was very specific that I wanted the text messaging blocked. The salesman assured us that he had taken care of it. Texting was blocked.
A ... read full review5 Replies - Latest reply on 02/06/2008