Ally Financial Consumer Reviews - Page 2

I'm not sure where to even begin. My husband and I refinanced my vehicle that was originally financed with Ally. Since we had bought GAP insurance they were to refund us the balance of 900+ bucks. After calling and canceling it we were assured that we would have a check within 10 days. When that came and gone we were told that the policy changed and the car dealership had it (WTF?). Car dealership said they declined it and it would go back to Ally. Then Ally said yes but it takes 30-45 days to refund. Ummm you can just keep my money for 45 days?

Ok so we wait 6 weeks and still no refund. Call again, nobody knows where the money is, they will call us back. No call back so we call again, a special department is handling it, they will call us within 24 hours. No call back, we call again. Ally Financial says that the refund is handled by Ally products, three way them in on convo they argue over who handles it and both decide it's on the dealer. While on the phone with them I go to the dealer. The finance people at the dealer say they are waiting on a Leon release from Ally to cut the check. Long story short, after 7 weeks of dozens of phone calls we still have no refund and should be fluent in the Indian language.

OHIO -- Recently I scheduled my car payment to be withdrawn from 2 separate checking account - half from one and the other half from another. However, when the payment were withdrawn they took the correct amount from the one checking but withdrew about $700 more than authorized from the other. When we called to see what had happened all they could say was "The amount was authorized" even though I had the email showing it was not.

They told us the only way to get the month back was to contact our bank and let them know that they amount was not authorized - but that this process could take 2-3 months and in the meantime we would be expected to continue making our car payment each month. This has set us back on our bills and other payments. It has literally turn our financial world inside down and there is nothing that can be done.

Yes, we don't have to make a payment for 2 months because they charges us for a total of 3 payments, but that doesn't help us NOW. I've heard from an acquaintance that this happened to them twice and have read other reviews from people saying this happened to them too. How can a company do this to people? If I could, I would move my car loan to a new company right away and I warn others to really watch what this company is charging you.

PHOENIX, ARIZONA -- Obtained a lien release in July 2012 from GMAC (now Ally). Sold the car, attached the lien release to the title (which is legal in Maryland) and said goodbye to my Sunfire. Now, four years later, getting dunning letters saying I owe over $1100. How could they give me a lien release if the car hadn't been paid off? Why would I have asked for one if I thought the car hadn't been paid off? Their answer: "Oh, well we had a computer problem and they should not have released the lien." So who's problem is THAT??? And of course, I've discarded any paperwork I had because, after four years, I didn't expect them to now say I owe something.

Not only that, but the first customer service representative I spoke to was INCREDIBLY rude, saying that even though the lien was released I still owe them money. I called back, asked for supervisor, got sent to voice mail. I called back, got the same representative I got the first time, he hung up on me. Finally talked to third representative who gave me the same song and dance but offered to show me my payment history. Funny, but that history doesn't show when they issued me the lien release. How convenient for them. Sorry Ally or GMAC or whatever phony name you are using these days. Not one red cent more from me.

FORT WAYNE, INDIANA -- We recently bought a new car but forgot to cancel the auto pay to Ally for our previous car. So far... Have contacted Ally 4 times and even spoke to a supervisor who personally guaranteed we would have our refund back in 3 to 5 days. It has been 23 days now and still no check. This company is completely inept and their customer service reps are completely braindead. I will never use this company again.

1933, ILLINOIS -- Stay as far away as you can from this company! I paid my car loan in full 21 days ago... With a CASHIER'S CHECK from a reputable National Bank!!! They still have not refunded me my overage. It does not take two weeks for a cashier's check to clear. No one speaks English there, and if they do you can barely understand them. If you value your own money, don't count on getting it back from them! Stay away from this fraud of a company!!!

HUDSON, NEW HAMPSHIRE -- Four words, RUN FOR YOUR LIFE!!! Use Uber... !!! Please contact me for a class action law suit. They must be short down!

ARKANSAS -- I've never even dealt with this company. They keep calling my phone number that I have had for years, asking for “Danny **.” I have no knowledge of anyone by that name. They use threatening tones and call almost daily. I then changed my number and they only stopped for a short period of time. They began calling again after 2 weeks and asked for the same exact name. I've been “removed” from the no call list several times. Do not deal with this company. Pure ** to working Americans.

SOUTH CAROLINA -- I called in and asked for a supervisor and they refused to get me to one. The normal customer service people are not able to help me, so why not get me a supervisor that can help. This company should be shut down. I don't know how they are still in business.

I bought a new 2011 GMC Pick-up truck April 4, 2011, and had to finance about a $15,000.00 balance. I was told by my dealership to expect a statement from Ally Finance ("the new GMAC") in about six weeks. I became concerned when I had received nothing by mail by mid-May, and called the dealer. Still nothing. Finally, I had a "customer service call" (likely in the second half of May) to find out why my payment was late.

When I said that I had yet to receive anything by mail, the caller (a male, ? accent) said that the mail had been returned. We double-checked the address, and it was basically correct. Since I have practiced medicine for 17 years in the same small town, in the same suite, among a total of 8 doctors, it seems unlikely that omitting the Suite number would have resulted in some failure to deliver the mail. Plenty of other things get through with far fewer details of the correct address.

Anyway, the first caller could not, or would not direct me to an internet site. The second caller (a female, no accent) did advise me properly. I went there, and paid off the entire outstanding balance on June 2, 2011. I believe that I spoke with another customer service representative at that time, but??? who really knows.

Anyway, weeks later, no title. So, I call the dealer to check. He checks with the state. And, lo and behold, Ally Financial is calling me again. LATE PAYMENT! I say "no way", and go to the site. Somehow I have a balance of $113.90. Two customer representatives later, and (thick accents) explanations of how my payment was divided, and used to cover late fees, etc. (recall that THEY never sent me any statement; I had to go dig it all out!!!). I finally had to pay $129 something just to clear the account.

Yet another late fee. No acknowledgment of my payment. No notice that my new statement was available for review, or that a payment was due. And, just amazing is the phrase "I do apologize..." since, truly, all the customer service representatives (and I spoke to supervisor of supervisor) seem absolutely powerless to provide any meaningful resolution. I WILL NEVER DEAL WITH THIS FINANCIAL INSTITUTION AGAIN. THEY ARE IMPOSSIBLE, AND THEIR WEBSITE IS THE WORST.

In 2007 I lease a Chevy Trailblazer from a local dealership, set my payments as an EFT through by bank for the assigned payment date. In March of 2009 my financial situation went awry and I could not recover favorably. Therefore, I filed chapter 13 (which is another form of bondage, that I would not recommend to anyone), but I did not take at that time GMAC now Ally Financial into chapter 13, but continued to make my payments on time through the course of the lease; never missed a payment or made a late payment during the entire lease, which ended in October of 2010.

Ally has never contacted me concerning any debt owed for excessive wear or over miles (which I was not) on the vehicle or any other balance due. Sunday June 12, 2011 for some unknown reason I pulled my credit report and to my surprise there was a negative credit report from Ally Financial... The first was a balance of $108.20, which I had no idea it was owed. The second report read as if I place them in Chapter 13, which I did not. Monday, June 13, 2011 I began making calls to this company to inquire about this balance and why were they reporting a Chapter 13 with a fall off date of 2017?

I was transferred 16 times, placed on hold before reaching a supervisor. I explained the situation to her, she pulled my account and could see what I was saying was true, so Ms. ** responded with "can I call you back later or tomorrow with further information". Long story short; I was finally put in contact with Mr ** of the bankruptcy department who was curt and unyielding as to their wrong doing. Mr ** continually said that since they had to sale the car and only received 13,500 for the car and not the 18,000 market value of the vehicle, that I had a balance of 5,000 owed and he informed me to contact the credit bureau and file a dispute.

I have leased many vehicles and never before have I heard anything so ridiculous in my life. That is why people lease vehicles and turn them in. If you do not like it you are not stuck with something you do not like or one might like driving new cars every two or three years. I have contacted the states attorney general and I am in the process of contacting a lawyer, and civil liberties to bring a discrimination charge against Ally Financial for the treatment of women.