Amana Company, L P

Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 3 ratings and
30 reviews & complaints.
www.amana.com

Most Popular | Newest | More Options >
More filter options:
Poor Quality and Service
Posted by on
We bought this washer in June of 2005. We decided on an Amana because it was a well known brand and the price was decent since we were getting a bit of a break buying all new appliances for the kitchen as well (not Amanas by the way) Now we know why the salesman gave us a break...to get rid of a piece of junk! This washer went belly up after exactly 4 years. I went to wash a load of laundry and it filled up fine but then when it got to the agitate cycle it just started grinding and vibrating and the agitator was not turning. We called in a repairman that told us that it was the transmission. The transmission has a ten year warranty so it was still covered, however, in order to change the transmission, a seal kit must be changed that is NOT covered and costs around $100 plus you have to pay for labor. The estimate for repair was $286, which is almost only $100 less than we paid for the machine new 4 years ago! What a rip off! Now we still have to pay a $50 service charge even though we're not getting it repaired. We called customer service at Amana and after being put on hold for almost 30 minutes (the entire call took 45) my husband detailed the situation to the representative and pointed out to her that the "warranty" on the transmission was essentially worthless since the seal kit was not being covered making the repair cost compared to the price new 4 years ago not worth it. All they would offer us was 15% off a new AMANA appliance. NO WAY! First of all, 15% is a crap offer when you have to replace a major appliance after only 4 years and second, why would we buy another Amana when we got a piece of junk from them before with a worthless warranty? The ironic thing is that a 15% discount would probably be about the same price out of their pocket as the seal kit so why not just cover the seal kit and keep your customers happy? Doesn't make sense to me. When they would not offer anything else, my husband asked them if what they wanted was for us to "go away and never buy another Amana (or Maytag since they are both owned by the same company now) appliance ever again and tell everyone we know to stay away from them" and essentially the answer was yes. Stay away from Amana. After this I have read reviews on other sites on not just their washers but other appliances and they seem to get very low reviews and are JUNK.

We had a washing machine before this one that was a hand me down from a friend that was already 17 years old when we got it and we had it an additional 4 years and never had a problem with it. I believe it was a Whirlpool. The only reason we bought a new one was that we were moving and decided not to take our appliances with us since it was a long distance move. I wish we had brought that old washer with us. It would probably still be working today! Only getting 4 years out of a washing machine is BS.
     
Read 3 RepliesAdd reply

User Replies:

SilverWngs71 on 2009-06-13:
The 15% is for any Whirlpool family brand. Maytag/Amana is now owned and has been owned since 2007 by Whirlpool. The rep should have said that the 15% covers not only Amana but the whole Whirlpool family. The 15% is for the price of the machine. It does not cover taxes, delivery or install. If you get a discount at the store that also takes money off the appliance then you pay what is left. Whirlpool reimburses you for the 15% of the total cost minus the taxes, delivery and install and take away for the old appliance. Make sure that If you do take them up on the offer that you keep ALL receipts. That you send in the paperwork to the correct address. Make copies of EVERYTHING.

Hope this helps.
angela52376 on 2009-06-24:
We decided (and it was a very easy decision, believe me)against going with any Maytag/Whirlpool/Amana appliance and bought a new GE. The best I could get after haggling with Amana for a week was that they'd give me a 50% discount on the seal kit needed to replace the transmission. That would still put the cost of repair including labor at more than 50% of what it cost new...sorry, no deal. Plus with a family of 5, having a working washer in the house was something that just couldn't wait through more haggling and hassle dealing with Amana. Even if we had eventually come to an agreement (which would probably have been another month at the least the way it was going), I'd then have to wait for the part to come in, wait for the service guy to be able to fit me in to install it, etc. It was also costing us a small fortune to do our family's laundry at the local laundrymat. I was already aware that Amana, Maytag, and Whirlpool are basically the same company now. I still can't believe that they can get away with giving a warranty that still costs the consumer more than half the cost of the appliance new only 4 years ago. After reading so many complaints on the internet and here not just about Amana's washers, but also other appliances, especially refrigerators as well as many complaints and comments about Maytag's quality, and the many reports of bad service from Amana and Maytag, I am assured that I will never EVER buy another Maytag/Whirlpool/Amana appliance again and will warn others against them as well.
angela52376 on 2009-06-24:
I forgot to add...when my husband went to pick up the new washer and drop off the old Amana piece of junk, when he pulled around to the store's "dumping station" where they dump the old appliances for recycling, there was one other washer sitting there. My 8 year old daughter that was with him said "Daddy, that looks just like our old washer!" My husband looked at the model number on it just to be sure, and yep, it was the EXACT SAME MODEL. I think that says a lot.
Close commentsAdd reply
Amana Faulty Compressor
Posted by on
The faulty compressor on our Amana refrigerator clunked out just days before the 5 year warranty expired. We initially had a repair person come out that we knew. He told us it was the compressor. We contacted Amana and they require a service person come out from a company they are affiliated with. The cost of the visit is our responsibility. The repair person verified it was the compressor. Of course the person didn't have one with them. It would take 7-10days to come in. This visit was on 8/19/09. I contact Amana to ask what about all the food we lost (about $300)--- NOT COVERED!!!What about the service visit charge --- NOT PART OF THE WARRANTY!! What I could get is a 15%-20% discount on another refrigerator. I asked to speak to someone higher in the corporate office. The only way I could contact them was by mail. I sent a certified letter on Monday, August 24th. Confirmation of letter received on Aug. 27th. Another week goes by -- NO PHONE CALL -- I sent an email to the CEO and President of Whirlpool, magically, one hour later I get a call from the Executive Office. I explain my experience and frustration and request to get compensated. I was given what was called a "generous" offer of 25% off the purchase of a new refrigerator (Whirlpool brand of course) or have the compressor replaced at no charge (since it was under warranty) No food loss or service visit charge reimbursed --THAT IS THE POLICY. This has left me completely baffled. If a item is covered under warranty, why is the consumer not reimbursed for the $$ they had to spend because of it. I asked to speak to someone higher --- NO ONE ELSE I COULD TALK TO was the response I received. During this whole time, we are without a working refrigerator. We are a family of four with two toddlers. Whirlpool corp has completely lost me as a customer, I WOULD NEVER BUY OR RECOMMEND A WHIRLPOOL, AMANA OR ANY OTHER BRAND THEY REPRESENT. We finally get a call from the service repair company on 9/10 asking to schedule an appt to replace the compressor -- ONLY 21 days after the original service visit. THERE ARE NOT ENOUGH WORDS TO EXPLAIN THE HORRIBLE EXPERIENCE WE HAVE HAD WITH WHIRLPOOL. I CAN'T EVEN IMAGINE THE EXPERIENCE HAD THE COMPRESSOR CLUNKED OUT AFTER THE WARRANTY EXPIRED.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Washing Machine
Posted by on
Rating: 1/51
WINTER HAVEN, FLORIDA -- I purchased a washing machine from Famous Tate in Winter Haven, Fl. in Feb. 20, 2014. I have had a repair person out to my home 3 times, repaired 3 time. I am waiting, again, for the 4th visit tomorrow morning, and still taking my laundry out to be cleaned. I have had to cancel appointments to accommodate them and I am tired of it all! I have tried to contact the Amana people only to be put on hold and using a lot of minutes waiting. I have tried to email them twice and they never returned my emails. I am so upset at this point. I DO NOT want this machine. This company is beyond belief. I just retired here and my family and friends are coming down slowly and they WILL NOT be buying any Amana products.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Plastic Cracking
Posted by on
Rating: 1/51
BENTON HARBOR, MICHIGAN -- I purchased an Amana refrigerator model #ASD2522WRDO1 on 6/21/2010. Within 6 months the shelves began cracking and the side of the crisper broke off. Upon talking to Whirlpool customer service, I was informed that they had no way of knowing what caused the problem, therefore there was nothing they could do but SELL me replacement parts made from the same inferior material.

This is a hazard as the shelves could break and cause injury to anyone opening the door. As I am not financially able to replace or repair this piece of junk, I am forced to use it. I have propped the shelf to try to keep them from collapsing. NOW.....Just this morning I noticed my Whirlpool Microwave, mdl# WMH1163XVD, is cracking all around the glass and the top of the door.

WHIRLPOOL...STOP denying this problem and pushing the blame onto the consumer.
     
Read 1 RepliesAdd reply

User Replies:

trmn8r on 2013-02-01:
Sadly, complaints such as these about appliance material quality have become quite common. It is a very sad state of affairs. Imagine if you bought a brand new car, and within a year you had tape over cracked interior trim, clamps you added to seal leaks in hoses, glove box doors that broke off, etc.

I rue the day that my 18 year old fridge dies.
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Glass on oven door spontaneously shattered--twice!
Posted by on
Rating: 2/51
VERNON, NEW JERSEY -- We bought an Amana smooth-top stove in 2004 and were quite happy with it for a good six years. But then one morning, while still in bed, I heard a nerve-rattling sound coming from my kitchen. I went downstairs to see, amazingly, that the outer glass on my oven door had shattered. The oven was not hot at the time (as I said it was early in the morning and the oven had last been used the evening before). Kids were sleeping, not a mouse was stirring. The glass just shattered and fell to the floor, of its own accord. Fun job to clean up. After buying a new door and replacing it, things were good for about another year and a half. Then it happened again! The glass just shattered and fell to the floor as though it had been hit with a baseball bat. Luckily our young kids were not around, and the glass does not explode out but rather cascades down, but still! It's annoying. And now we don't feel like spending another $100 for a door, so it's sitting there, functional but extremely ugly. I figure I may just spend another few hundred bucks and get a whole new oven--but not an Amana.
     
Read 16 RepliesAdd reply

User Replies:

Venice09 on 2012-03-23:
Some people thinks it's acceptable for glass oven doors to shatter, but I am not one of them. And it's not just Amana. There are similar complaints about other manufacturers, too. If these companies can't make a glass door that doesn't randomly shatter, they should stop making glass oven doors.
*Brenda* on 2012-03-23:
Wow! Not OK! I think they should replace the glass most definitely. I've had a pyrex shatter in the oven, not as bad but I know how sucky it is!
raven2010 on 2012-03-23:
Completely unacceptable!
Venice09 on 2012-03-23:
After seeing all the complaints on the internet about Pyrex shattering, I stopped using it. I bought some Anchor Hocking glassware, but I'm leery about using that, too. I don't like pots with glass lids for the same reason, but it's almost impossible to find stainless steel lids anymore.
madconsumer on 2012-03-23:
there is a lot of mis-information on exploding pyrex.
Venice09 on 2012-03-23:
Care to elaborate, madconsumer?

I read many horror stores from actual users that I have no reason to doubt. I once dropped a Pyrex bowl and couldn't believe what happened. It broke into a fine sand-like material that flew everywhere. It was almost impossible to clean up. Pyrex has been in my family for years, but it's not worth the risk.
trmn8r on 2012-03-23:
Evidently a company named World Kitchen makes Pyrex out of soda glass, and this version tends to shatter and has a blueish cast.

The original Pyrex is made from borosilicate, and is clear and doesn't shatter spontaneously.
Venice09 on 2012-03-23:
Ahhh, I didn't realize Pryex was now being made by a different company. I don't know which company made the bowl that I broke, but it was about 20 years old and didn't have a bluish tint. I have never seen glass break like that before. That was when I started to wonder what exactly Pyrex was made of.
*Brenda* on 2012-03-24:
What misinformation on exploding pyrex? Mine exploded. I didn't take it out and put it on a cold counter, I didn't cook with it if it had scratches or nicks. It just EXPLODED inside the oven while cooking. Oh and it ruined my oven.

I'm afraid to cook with any glass cookware now but I have heard the vintage stuff is much better!
Venice09 on 2012-03-24:
Imagine putting Pyrex on a Martha Stewart exploding glass top table?!!.. KABOOM!

I have no idea what misinformation madconsumer is referring to. Maybe s/he'll come back and let us know.
*Brenda* on 2012-03-24:
Yeah... after 7 years of using the oven they MUST have done something to make the door shatter. Why do people always want to blame the consumer?
Venice09 on 2012-03-24:
Kahula35, the same thing happened again with a new door that was only 18 months old. That definitely indicates a problem.

There are other complaints here about glass doors that shattered for no apparent reason, but I don't remember the brands. I've never had it happen to me, but I am seriously considering a solid door with a small window on my next stove. Other than looking nice, the glass serves no purpose. You can't even see through it.
jktshff1 on 2012-03-24:
Does seem to be happening more often. "knock on wood"....
raven2010 on 2012-03-24:
Some great info here:

http://www.snopes.com/food/warnings/pyrex.asp

My pyrex is at least 15 years old. I won't buy the "new" stuff
trmn8r on 2012-03-24:
"Imagine putting Pyrex on a Martha Stewart exploding glass top table?!!.. KABOOM!"

Good one, Venice. RIP Billy Mays.
WP2008 on 2012-07-10:
Hello carolg. My name is Melanie and I am a representative with Amana. We apologize about the frustration you have experienced with your range. We would like to discuss this with you further. Please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (carolg), your phone number, your address, the full model and serial number, and email the requested information to Amana.Digital@amana.com. We would be happy to review your concerns further. Sincerely, Melanie.
Close commentsAdd reply
Warranty Service Fraud And No Resolution From Amana
Posted by on
ALBION, NEW YORK -- I called Amana in 10/2012 to repair my leaking front loading washing machine. They sent out a repair man from Ben's Appliance who said that it needed a part and it would be a few weeks, but to continue to use the machine. A month passed with no word, so I called Ben's appliance and was told there was no record of us needing a part, and he would call me back. He did not call me back, so about a week later I called Amana again and was told that they show the repair man “cleaned out the pump, and told me to keep it clean.” I told them that never happened. They talked to Butch at Ben's appliance who told them they would “order the part, to make you happy.” I did not like the condescending remark. On 12/21/2011 Ben's appliance showed up without an appointment and left a tag on our door. When my husband called to schedule a time to come out Butch said “That was my last trip to Albion.” When my husband tried to schedule a date for the repair, Butch said they were not coming out until one of their customers needed them. “We are not coming out for just you.” I call Amana again, and they are not very sympathetic. They would not extend my warranty despite my concern that water leaking through the appliance for 2 months may have caused electrical damage that could cause a fire. What Ben's Appliance has done is Fraudulent. They submitted a claim to Amana for a repair that was not done, while refusing to complete the repair they know was needed. They did this to avoid having to make a second trip when they only get paid one rate for the service call.
     
Read 4 RepliesAdd reply

User Replies:

Slimjim on 2011-12-22:
Is the unit under warranty? You have no obligation to use "bens" if not but Amana certainly needs to find another service agent for you (or get Ben with the program) if it is still covered.
At Your Service on 2011-12-22:
To being with, I would assume the initial date reported is 2011 not 2012, as that date hasn't arrived yet.

As long as a service center is authorized for Amana service, they can service the product for you in or out of warranty.

It sounds as if there is a discrepancy as to a part being required for servicing the unit. I'm not sure how one came up with some arbitrary part that was said to not be required. That is, was the O.P. insisting a specific part be replaced and if so, which part?

There doesn't seem to be a reason to arbitrarily extend the initial warranty, as requested by the O.P. If extended service was so important however, such coverage could have usually been purchased with the initial purchase. In some cases, this additional coverage could be purchased during the initial period of warranty coverage. It may be worth contacting the initial retailer to see if this additional coverage is still available.
Venice09 on 2011-12-22:
First of all, it's obvious that Ben's Appliance is to be avoided at all costs.

"They sent out a repair man from Ben's Appliance who said that it needed a part and it would be a few weeks, but to continue to use the machine."

Doesn't sound like the OP requested anything other than a working appliance. The discrepancy was with Ben's employees.

Of course there's a reason to extend the warranty. The customer had a leaking washer for two months because Ben's Appliance refused to service it. If Ben's negligence causes the washer to malfunction after the warranty expires, why should the OP be responsible?



WP2008 on 2011-12-23:
Hi my name is Kyle and I am a representative of Amana. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Amana.Digital@Amana.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
Close commentsAdd reply
Amana Junk Plastics
Posted by on
553 BENSON RD, MICHIGAN -- In late October 2009 approx. 18 months ago I purchased this refrigerator,
immediately I started to get cracks in all plastic components such as the vegetable bins, the shelves. The plastics were not overloaded or abused as it is just myself and wife residing here. The door handles constantly slide upwards off their pins, I just spoke to the customer service but they would not do anything about the junk they are putting on the market. They generously offered to replace the plastic vegetable bins with the same brittle plastics at a cost of $121.08 each and the shelf frame not including the glass inserts at a cost of $46.66 each. Just to replace all plastics is greater than the value of the refrigerator.

I discarded a better refrigerator than this one. AMANA is not the quality product they once were, Stay away from their products
     
Read 1 RepliesAdd reply

User Replies:

Alain on 2011-05-07:
It looks like Amana refrigerators is now owned by Whirlpool, which seems to be doing it's best to produce poor products. Take a moment to file a complaint at http://www.ftc.gov/bcp/consumer.shtm
Close commentsAdd reply
The worst appliance I have ever bought
Posted by on
The biggest piece of junk, I will NEVER buy anything Amana ever again. This thing is constant expensive repairs, it is barely 7 years old. Now I went to open the oven door and it totally fell apart on one side and won't close. First after 2 years old, the computer for the oven temp. fell down and had to be replaced. Then after that the igniter had to be replaced. Then after that the broiler stopped working, and I have just been living without a broiler. Now this with the door, which lately wouldn't seem to close all the way and the light was always staying on.
DON'T BUY AN AMANA RANGE PERIOD! DON'T EVEN THINK ABOUT IT!!!!!
     
Read 0 RepliesAdd reply
Amana Ranges/Ovens Safety Risk
Posted by on
TUCSON, ARIZONA -- If you have an Amana range that allows heat to escape from the ranges/ovens when used in their intended manner and is causing irreparable damage to other components or the ranges/oven, including but not limited to, the units’ control board. This problem can discolor the units, diminishing their value and compromises the ability of the ranges/ovens to perform in their intended manner.

If so, this ongoing problem poses a significant safety risk to their users and property. I know many of you are frustrated and many of you have complained to Amana and have been told that, “There have been no complaints or that the problem does not exist”. Well they won’t be able to say that any more if the thousands of us come together as one and voice our concerns and complaints.

If you would like to be heard and possibly have your range replaced or fixed please send me an email of your existing problem along with your units’ serial number and model number and together we will be heard. vloredo@cox.net


     
Read 1 RepliesAdd reply

User Replies:

Slimjim on 2009-05-01:
This complaint seems a bit sensationalized IMO. Heat vent(s) are generally in the backguard (or behind the rear burner on a coil electric.) A discoloration of the control panel has no safety risk implications and is also not "irreparable damage". Should heat actually damage the oven or burner controls, they would simply not work. A runaway temperature scenario I don't believe exists. The burners or oven wouldn't start themselves. If the control panel was melting, I could see the risk factor as a debate.
I would agree, however, that the range shouldn't make itself ugly. That is a valid complaint in itself.
Close commentsAdd reply
Refrigerator Unrepairable after 3 years????
Posted by on
I bought this refrigerator a little over 3 years ago. It is a nice looking unit and I love the bottom freezer feature. Yesterday the freezer started not cooling and then of course the fridge did as well. I did not buy an extended warranty so I expected to pay for a repair. The service guy comes out and his diagnosis is "unrepairable"!!!! I spent $2,100 on this appliance and after 3 years it is unrepairable? Here is the description of the problem from the repair tech, "refrigerator non-repairable, compressor discharge tube leak and sucked compressor oil into lines, cap tube plugged." His assessment was that you could replace the compressor but with the cap tube plugged (which apparently is not able to be replaced) it will fail again quickly or just not work at all.

Needless to say I am not pleased at all. This will be my last Whirlpool/Amana purchase that I ever make. Why would you make a product that is unrepairable?
     
Read 5 RepliesAdd reply

User Replies:

Slimjim on 2010-09-10:
I think I would call Amana Relations and relay this to them. Maybe they will offer something off a new one, although I doubt it would be enough to remove the sour taste left from this purchase. What may also happen though, is a tech may have a second opinion on just how unrepairable the unit really is.
Venice09 on 2010-09-10:
It could be worse. They could have charged you for fixing the refrigerator knowing it would fail again. At least the tech was truthful. However, I am in no way condoning the need to throw away an appliance after only three years of use. That's inexcusable on the part of Whirlpool/Amana.
Helpful on 2010-09-12:
I actually really like Amana products and, myself, own an Amana French door refrigerator. I've had mine for several years and would highly recommend it to anyone so, if Amana did make you an offer to help cover even a portion of the cost of a new one, I would greatly consider it.

Occasionally products are really not serviceable, at least at affordable costs. An extended service guarantee would have generally covered the cost you're about to incur in replacing your fridge.
Beverly on 2012-04-16:
I also just found out the same thing happened to my 5 year old $1800.00 Amana bottom freezer refrigerator with the discharge tube. I had an extended warranty and they do not cover a "corroded discharge tube" that failed and took out the other components. Also, Amana will not do anything for me toward a new appliance. I called and made a verbal complaint and will also be writing a formal complaint and hope you do also. It seems this is a problem and they do not want to recall their inferior product.
dlz on 2012-08-02:
I too have had an Amana refrigerator for 3 years. In early June it stopped cooling. I called Amana and they told me they had a warranty that I could buy that covered parts/labor/ and gave me an extra year of coverage. It was run through Assurant, the company that handles the warranties. They in turn scheduled a repair with Dan Marc Appliance. This is a company that you should run, quickly, from because they are horrible. After about a month of them kicking me around and not repairing my fridge even though they put on their invoice that they replaced 4 parts, not true, I cancelled my contract. (I am still trying to get my money back from Assurant) I then went with another repair company that was local to me. They have come out 3 times now to try to repair my fridge ($800 later). Each time something new happened and the coolant system gave out again. The last time they came out they diagnosed a leak in the coolant system that they told me is unrepairable because it is in a part of the fridge that is sealed and to get to it they would have to break open the back of the appliance. So, I call Amana thinking "Surely they'll do something for me as the fridge is 3 YEARS OLD" Nope, it's out of warranty and they will do nothing for me. How's that for customer service!? I will NEVER buy Amana again for that reason. The appliance is obviously a lemon and was built with faulty parts. How does it spring a leak in a sealed part of the fridge? Amana will do nothing for me, not a dime. DO NOT BUY AMANA PRODUCTS, they do not support their crappy manufacturing. I would have been happy with some money back towards the purchase of another fridge, if they couldn't refund me the complete cost. They weren't pretty adamant that it was out of warranty so tough cookies for me. Guess I'm going fridge shopping....
Close commentsAdd reply
Top of Page | Next Page >