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Amana Faulty Compressor
Posted by Mrio on 09/11/2009
The faulty compressor on our Amana refrigerator clunked out just days before the 5 year warranty expired. We initially had a repair person come out that we knew. He told us it was the compressor. We contacted Amana and they require a service person come out from a company they are affiliated with. The cost of the visit is our responsibility. The repair person verified it was the compressor. Of course the person didn't have one with them. It would take 7-10days to come in. This visit was on 8/19/09. I contact Amana to ask what about all the food we lost (about $300)--- NOT COVERED!!!What about the service visit charge --- NOT PART OF THE WARRANTY!! What I could get is a 15%-20% discount on another refrigerator. I asked to speak to someone higher in the corporate office. The only way I could contact them was by mail. I sent a certified letter on Monday, August 24th. Confirmation of letter received on Aug. 27th. A another week goes by -- NO PHONE CALL -- I sent an email to the CEO and President of Whirlpool, magically, one hour later I get a call from the Executive Office. I explain my experience and frustration and request to get compensated. I was given what was called a "generous" offer of 25% off the purchase of a new refrigerator (whirlpool brand of course) or have the compressor replaced at no charge (since it was under warranty) No food loss or service visit charge reimbursed --THAT IS THE POLICY. This has left me completely baffled. If a item is covered under warranty, why is the consumer not reimbursed for the $$ they had to spend because of it. I asked to speak to someone higher --- NO ONE ELSE I COULD TALK TO was the response I received. During this whole time, we are without a working refrigerator. We are a family of four with two toddlers. Whirlpool corp has completely lost me as a customer, I WOULD NEVER BUY OR RECOMMEND A WHIRLPOOL, AMANA OR ANY OTHER BRAND THEY REPRESENT. We finally get a call from the service repair company on 9/10 asking to schedule an appt to replace the compressor -- ONLY 21 days after the original service visit. THERE ARE NOT ENOUGH WORDS TO EXPLAIN THE HORRIBLE EXPERIENCE WE HAVE HAD WITH WHIRLPOOL. I CAN'T EVEN IMAGINE THE EXPERIENCE HAD THE COMPRESSOR CLUNKED OUT AFTER THE WARRANTY EXPIRED.
     
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Poor Quality
Posted by Labtech on 11/28/2006
DETROIT, MICHIGAN -- Control module needs to be replaced every 9-12 months at a cost of over $200 per repair. Amana knows of this problem but refuses to do anything about it since they make more money selling parts and service after the sale and no longer care about their image or name since they have a monopoly on the appliance business now. Please read reviews on this model before purchasing and you will see that it is a major issue and should have a national recall on it.
     
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Posted by Bababooey on 2006-11-28:
It's a shame that this once fine company (Did you know that Amana developed the first commercial microwave oven?) has now become a third rate manufacturer of sub-standard and unreliable kitchen products. While growing up in the '80s, we had a Amana refrigerator, an Amana gas oven, and an Amana microwave oven in our kitchen. Today, I wouldn't put an Amana product in my kitchen if you paid me!
Posted by Slimjim on 2006-11-28:
Yep, the Radar Range was that microwave Amana made first. A $700, 400watt, bulky, uneven cooking thing, but the one that started it all for residential use.
Posted by Anonymous on 2006-11-28:
Yep, we had a hard time keeping them in stock, back in the day. Museum pieces now.
Posted by labtech on 2006-11-28:
I made the dreaded mistake of buying an Amana range, frig, microwave, and dishwasher at the same time. I am on a first name basis now with the repairman, I think he has me on speed dial now so whenever he sees my phone number on his caller ID he throws a control module in his bag and comes right over.
Posted by Anonymous on 2006-11-28:
Lol, yep, we had a few customers like that. They don't make 'em like they used to, and maybe that's a good thing.
Posted by Anonymous on 2006-11-28:
Pirate is Amana his word.
Posted by SilverWngs on 2006-11-29:
Labtech, how old is your Amana? If it is outside the warranty dates then yes you are responsible for the charges. The warranty on most products is 12 months labor and 12-24 months parts. However even when those parts are replaced the warranty on those parts is only 90 days.
Posted by labtech on 2006-11-30:
I bought it in June of 2004, it's already on it's 3rd module and the module is only a 12 month warranty. I read online that a class action lawsuit is in progress regarding this issue. They state that a faulty latch mechanism allows the heat escape from the door burning up the module. After seeing the design I can see why this happens, steam can be seen coming out the door right by it.
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Amana Big Oven Problems
Posted by MA on 11/24/2004
ST. CHARLES, ILLINOIS -- I will NEVER EVER buy any Amana product again. My saga began on September 17, 2003 when we moved into a new home and purchased a brand new Amana oven. We have had nothing but problems from the beginning. We have had numerous gas leaks which resulted in Maytag giving a brand new Amana Big Oven. This oven has also had 2 gas leaks. The latest problem is the top of the oven door melting during the self clean process. I consider us incredibly lucky that our house has not burned down. I would love to hear from anyone else who has had problems with gas leaks in these ovens. Maytag tells us no one else has this problem.
     
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Posted by bstinger on 2006-10-04:
I have not had any gas leaks, but I have had a problem with the self clean cycle. Top of door melted, out of warrant and out of luck. Will cost about $300 to replace parts damaged.
Posted by momovour on 2008-12-06:
The rubber(?)lining on my Amana Big Oven also melted and cracked during the self cleaning cycle. I thought it was my fault! I would really appreciate any tips on contacting Amana about this. In addition, the oven glass inside the door recently exploded. Are these types of problems common with this model?
Posted by R Mars on 2011-07-27:
The right side hinge has come out twice causing the glass to shatter. After replacing the hinge the first time, the top trime singed and melted. I have replaced it twice. This oven door is poorly designed and they wont fess up. I will never buy any of their products again. The authorized repair person they sent the first time sair the hinges were defective, but Amana could care less. This oven is a piece of shit.
Posted by Sue L Solon Oh on 2011-11-25:
ok day after Thanksgiving...need to clean oven top of door melted, really foul smelling. called the 800 number.. no they never heard of this happening. cost of part $70. this was not the first time this oven was cleaned so why today?
Posted by nolaeer on 2012-01-01:
Same thing happened to me during cleaning cycle. Will never buy Amana again.
Posted by carol on 2013-06-18:
oven door melted during cleaning cycle
Posted by Liz in California on 2013-12-08:
Same thing. Plastic door topper melted during self cleaning. I've used the self clean feature before with success so I was assuming all would go well. What a mess and out of warranty, of course. Has anyone had any luck contacting amana?
Posted by Judi on 2013-12-27:
Also just happened to me Christmas evening after cooking dinner I put on the self clean. I have also used the self clean before with no problems. Also out of warranty. Obviously this is a manufacturers defect. Input appreciated. Any luck with Amana?
Posted by Judi on 2013-12-28:
Update: Called Amana 12/27. Repairman coming today 12/28. Amana paying for parts and labor to fix. Will update after repair. I read them these complaints and said it was obviously a known issue. They scheduled repair on phone without hesitation. My oven is out of warranty by a few years.
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Poor Quality and Service
Posted by Angela52376 on 06/13/2009
We bought this washer in June of 2005. We decided on an Amana because it was a well known brand and the price was decent since we were getting a bit of a break buying all new appliances for the kitchen as well (not Amanas by the way) Now we know why the salesman gave us a break...to get rid of a piece of junk! This washer went belly up after exactly 4 years. I went to wash a load of laundry and it filled up fine but then when it got to the agitate cycle it just started grinding and vibrating and the agitator was not turning. We called in a repairman that told us that it was the transmission. The transmission has a ten year warranty so it was still covered, however, in order to change the transmission, a seal kit must be changed that is NOT covered and costs around $100 plus you have to pay for labor. The estimate for repair was $286, which is almost only $100 less than we paid for the machine new 4 years ago! What a rip off! Now we still have to pay a $50 service charge even though we're not getting it repaired. We called customer service at Amana and after being put on hold for almost 30 minutes (the entire call took 45) my husband detailed the situation to the representative and pointed out to her that the "warranty" on the transmission was essentially worthless since the seal kit was not being covered making the repair cost compared to the price new 4 years ago not worth it. All they would offer us was 15% off a new AMANA appliance. NO WAY! First of all, 15% is a crap offer when you have to replace a major appliance after only 4 years and second, why would we buy another Amana when we got a piece of junk from them before with a worthless warranty? The ironic thing is that a 15% discount would probably be about the same price out of their pocket as the seal kit so why not just cover the seal kit and keep your customers happy? Doesn't make sense to me. When they would not offer anything else, my husband asked them if what they wanted was for us to "go away and never buy another Amana (or Maytag since they are both owned by the same company now) appliance ever again and tell everyone we know to stay away from them" and essentially the answer was yes. Stay away from Amana. After this I have read reviews on other sites on not just their washers but other appliances and they seem to get very low reviews and are JUNK.

We had a washing machine before this one that was a hand me down from a friend that was already 17 years old when we got it and we had it an additional 4 years and never had a problem with it. I believe it was a Whirlpool. The only reason we bought a new one was that we were moving and decided not to take our appliances with us since it was a long distance move. I wish we had brought that old washer with us. It would probably still be working today! Only getting 4 years out of a washing machine is BS.
     
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Posted by SilverWngs71 on 2009-06-13:
The 15% is for any Whirlpool family brand. Maytag/Amana is now owned and has been owned since 2007 by Whirlpool. The rep should have said that the 15% covers not only Amana but the whole Whirlpool family. The 15% is for the price of the machine. It does not cover taxes, delivery or install. If you get a discount at the store that also takes money off the appliance then you pay what is left. Whirlpool reimburses you for the 15% of the total cost minus the taxes, delivery and install and take away for the old appliance. Make sure that If you do take them up on the offer that you keep ALL receipts. That you send in the paperwork to the correct address. Make copies of EVERYTHING.

Hope this helps.
Posted by angela52376 on 2009-06-24:
We decided (and it was a very easy decision, believe me)against going with any Maytag/Whirlpool/Amana appliance and bought a new GE. The best I could get after haggling with Amana for a week was that they'd give me a 50% discount on the seal kit needed to replace the transmission. That would still put the cost of repair including labor at more than 50% of what it cost new...sorry, no deal. Plus with a family of 5, having a working washer in the house was something that just couldn't wait through more haggling and hassle dealing with Amana. Even if we had eventually come to an agreement (which would probably have been another month at the least the way it was going), I'd then have to wait for the part to come in, wait for the service guy to be able to fit me in to install it, etc. It was also costing us a small fortune to do our family's laundry at the local laundrymat. I was already aware that Amana, Maytag, and Whirlpool are basically the same company now. I still can't believe that they can get away with giving a warranty that still costs the consumer more than half the cost of the appliance new only 4 years ago. After reading so many complaints on the internet and here not just about Amana's washers, but also other appliances, especially refrigerators as well as many complaints and comments about Maytag's quality, and the many reports of bad service from Amana and Maytag, I am assured that I will never EVER buy another Maytag/Whirlpool/Amana appliance again and will warn others against them as well.
Posted by angela52376 on 2009-06-24:
I forgot to add...when my husband went to pick up the new washer and drop off the old Amana piece of junk, when he pulled around to the store's "dumping station" where they dump the old appliances for recycling, there was one other washer sitting there. My 8 year old daughter that was with him said "Daddy, that looks just like our old washer!" My husband looked at the model number on it just to be sure, and yep, it was the EXACT SAME MODEL. I think that says a lot.
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The worst appliance I have ever bought
Posted by Emillerstudio on 04/27/2010
The biggest piece of junk, I will NEVER buy anything Amana ever again. This thing is constant expensive repairs, it is barely 7 years old. Now I went to open the oven door and it totally fell apart on one side and won't close. First after 2 years old, the computer for the oven temp. fell down and had to be replaced. Then after that the igniter had to be replaced. Then after that the broiler stopped working, and I have just been living without a broiler. Now this with the door, which lately wouldn't seem to close all the way and the light was always staying on.
DON'T BUY AN AMANA RANGE PERIOD! DON'T EVEN THINK ABOUT IT!!!!!
     
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worthless refrigerator
Posted by TOleneack on 06/29/2001
GRANDVILLE, MICHIGAN -- In early 1996 I purchased a new Amana refrigerator from Wards for $1200.00. Within a few months the freezer was not freezing. I called Wards and they sent someone to fix it. He said he needed to order a part. I told him that we were building a new home and the fridge would be in storage until the house was completed. In April 1997 Wards came and put on the new part. About 3 months later it started doing the same thing. I called Wards who told me that the 1 year warranty had expired. When I explained that the thing had been in storage for most of that time, the manager told me it was not his problem what I did with my refrigerator after I bought it. Furious, I called my state representative who put me in touch with Amana. They were very nice and said that the main parts of the fridge were covered for 5 years and they would send someone out to fix it. They did and it worked for about another 3 months. I called Amana back, again they sent someone to fix it again. This went on and on, about every 3 months or so I would be back on the phone to Amana. It got so that Amana was telling me lets try "one more thing" and if this doesn't work we will look at replacing it. The last time this scenario took place was February 2000. I was concerned that the warranty was about to expire. Amana assured me that this would not be a problem because they had all of this documented. I thought it was fixed, however in February 2001 it started all over again. I called Amana and was appalled to have them tell me that the best they were willing to do was give me a $400 credit towards the purchase of a new Amana. We had a repairman here again yesterday he said you sure did get a lemon, too bad!!!!
     
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Posted by momcat4 on 2007-10-22:
I am so sorry for your troubles! I also have a 6 year old Amana built in refrigerator that is completely broken. We have repaired it over 10 times and they no longer make the parts for it.
PIECE OF JUNK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted by jamal on 2013-08-05:
yes I agree
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Amana Ranges/Ovens Safety Risk
Posted by Justice for all on 05/01/2009
TUCSON, ARIZONA -- If you have an Amana range that allows heat to escape from the ranges/ovens when used in their intended manner and is causing irreparable damage to other components or the ranges/oven, including but not limited to, the units’ control board. This problem can discolor the units, diminishing their value and compromises the ability of the ranges/ovens to perform in their intended manner.

If so, this on going problem poses a significant safety risk to their users and property. I know many of you are frustrated and many of you have complained to Amana and have been told that, “There have been no complaints or that the problem does not exist”. Well they won’t be able to say that any more if the thousands of us come together as one and voice our concerns and complaints.

If you would like to be heard and possibly have your range replaced or fixed please send me an email of your existing problem along with your units’ serial number and model number and together we will be heard. vloredo@cox.net


     
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Posted by Slimjim on 2009-05-01:
This complaint seems a bit sensationalized IMO. Heat vent(s) are generally in the backguard (or behind the rear burner on a coil electric.) A discoloration of the control panel has no safety risk implications and is also not "irreparable damage". Should heat actually damage the oven or burner controls, they would simply not work. A runaway temperature scenario I don't believe exists. The burners or oven wouldn't start themselves. If the control panel was melting, I could see the risk factor as a debate.
I would agree, however, that the range shouldn't make itself ugly. That is a valid complaint in itself.
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Plastic Cracking
Posted by Valfl1 on 01/31/2013
BENTON HARBOR, MICHIGAN -- I purchased an Amana refrigerator model #ASD2522WRDO1 on 6/21/2010. Within 6 months the shelves began cracking and the side of the crisper broke off. Upon talking to Whirlpool customer service, I was informed that they had no way of knowing what caused the problem, therefore there was nothing they could do but SELL me replacement parts made from the same inferior material.

This is a hazard as the shelves could break and cause injury to anyone opening the door. As I am not financially able to replace or repair this piece of junk, I am forced to use it. I have propped the shelf to try to keep them from collapsing. NOW.....Just this morning I noticed my Whirlpool Microwave, mdl# WMH1163XVD, is cracking all around the glass and the top of the door.

WHIRLPOOL...STOP denying this problem and pushing the blame onto the consumer.
     
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Posted by trmn8r on 2013-02-01:
Sadly, complaints such as these about appliance material quality have become quite common. It is a very sad state of affairs. Imagine if you bought a brand new car, and within a year you had tape over cracked interior trim, clamps you added to seal leaks in hoses, glove box doors that broke off, etc.

I rue the day that my 18 year old fridge dies.
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Glass on oven door spontaneously shattered--twice!
Posted by Carolg on 03/23/2012
VERNON, NEW JERSEY -- We bought an Amana smooth-top stove in 2004 and were quite happy with it for a good six years. But then one morning, while still in bed, I heard a nerve-rattling sound coming from my kitchen. I went downstairs to see, amazingly, that the outer glass on my oven door had shattered. The oven was not hot at the time (as I said it was early in the morning and the oven had last been used the evening before). Kids were sleeping, not a mouse was stirring. The glass just shattered and fell to the floor, of its own accord. Fun job to clean up. After buying a new door and replacing it, things were good for about another year and a half. Then it happened again! The glass just shattered and fell to the floor as though it had been hit with a baseball bat. Luckily our young kids were not around, and the glass does not explode out but rather cascades down, but still! It's annoying. And now we don't feel like spending another $100 for a door, so it's sitting there, functional but extremely ugly. I figure I may just spend another few hundred bucks and get a whole new oven--but not an Amana.
     
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Posted by Venice09 on 2012-03-23:
Some people thinks it's acceptable for glass oven doors to shatter, but I am not one of them. And it's not just Amana. There are similar complaints about other manufacturers, too. If these companies can't make a glass door that doesn't randomly shatter, they should stop making glass oven doors.
Posted by *Brenda* on 2012-03-23:
Wow! Not ok! I think they should replace the glass most definitely. I've had a pyrex shatter in the oven, not as bad but I know how sucky it is!
Posted by raven2010 on 2012-03-23:
Completely unacceptable!
Posted by Venice09 on 2012-03-23:
After seeing all the complaints on the internet about Pyrex shattering, I stopped using it. I bought some Anchor Hocking glassware, but I'm leery about using that, too. I don't like pots with glass lids for the same reason, but it's almost impossible to find stainless steel lids anymore.
Posted by madconsumer on 2012-03-23:
there is a lot of mis-information on exploding pyrex.
Posted by Venice09 on 2012-03-23:
Care to elaborate, madconsumer?

I read many horror stores from actual users that I have no reason to doubt. I once dropped a Pyrex bowl and couldn't believe what happened. It broke into a fine sand-like material that flew everywhere. It was almost impossible to clean up. Pyrex has been in my family for years, but it's not worth the risk.
Posted by trmn8r on 2012-03-23:
Evidently a company named World Kitchen makes Pyrex out of soda glass, and this version tends to shatter and has a blueish cast.

The original Pyrex is made from borosilicate, and is clear and doesn't shatter spontaneously.
Posted by Venice09 on 2012-03-23:
Ahhh, I didn't realize Pryex was now being made by a different company. I don't know which company made the bowl that I broke, but it was about 20 years old and didn't have a bluish tint. I have never seen glass break like that before. That was when I started to wonder what exactly Pyrex was made of.
Posted by *Brenda* on 2012-03-24:
What misinformation on exploding pyrex? Mine exploded. I didn't take it out and put it on a cold counter, I didn't cook with it if it had scratches or nicks. It just EXPLODED inside the oven while cooking. Oh and it ruined my oven.

I'm afraid to cook with any glass cookware now but I have heard the vintage stuff is much better!
Posted by Venice09 on 2012-03-24:
Imagine putting Pyrex on a Martha Stewart exploding glass top table?!!.. KABOOM!

I have no idea what misinformation madconsumer is referring to. Maybe s/he'll come back and let us know.
Posted by *Brenda* on 2012-03-24:
Yeah... after 7 years of using the oven they MUST have done something to make the door shatter. Why do people always want to blame the consumer?
Posted by Venice09 on 2012-03-24:
Kahula35, the same thing happened again with a new door that was only 18 months old. That definitely indicates a problem.

There are other complaints here about glass doors that shattered for no apparent reason, but I don't remember the brands. I've never had it happen to me, but I am seriously considering a solid door with a small window on my next stove. Other than looking nice, the glass serves no purpose. You can't even see through it.
Posted by jktshff1 on 2012-03-24:
Does seem to be happening more often. "knock on wood"....
Posted by raven2010 on 2012-03-24:
Some great info here:

http://www.snopes.com/food/warnings/pyrex.asp

My pyrex is at least 15 years old. i wont buy the "new" stuff
Posted by trmn8r on 2012-03-24:
"Imagine putting Pyrex on a Martha Stewart exploding glass top table?!!.. KABOOM!"

Good one, Venice. RIP Billy Mays.
Posted by WP2008 on 2012-07-10:
Hello carolg. My name is Melanie and I am a representative with Amana. We apologize about the frustration you have experienced with your range. We would like to discuss this with you further. Please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (carolg), your phone number, your address, the full model and serial number, and email the requested information to Amana.Digital@amana.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Warranty Service Fraud And No Resolution From Amana
Posted by Cindybabytalkbrady85 on 12/22/2011
ALBION, NEW YORK -- I called Amana in 10/2012 to repair my leaking front loading washing machine. They sent out a repair man from Ben's Appliance who said that it needed a part and it would be a few weeks, but to continue to use the machine. A month passed with no word, so I called Ben's appliance and was told there was no record of us needing a part, and he would call me back. He did not call me back, so about a week later I called Amana again and was told that they show the repair man “cleaned out the pump, and told me to keep it clean.” I told them that never happened. They talked to Butch at Ben's appliance who told them they would “order the part, to make you happy.” I did not like the condescending remark. On 12/21/2011 Ben's appliance showed up without an appointment and left a tag on our door. When my husband called to schedule a time to come out Butch said “That was my last trip to Albion.” When my husband tried to schedule a date for the repair, Butch said they were not coming out until one of their customers needed them. “We are not coming out for just you.” I call Amana again, and they are not very sympathetic. They would not extend my warranty despite my concern that water leaking through the appliance for 2 months may have caused electrical damage that could cause a fire. What Ben's Appliance has done is Fraudulent. They submitted a claim to Amana for a repair that was not done, while refusing to complete the repair they know was needed. They did this to avoid having to make a second trip when they only get paid one rate for the service call.
     
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Posted by Slimjim on 2011-12-22:
Is the unit under warranty? You have no obligation to use "bens" if not but Amana certainly needs to find another service agent for you (or get Ben with the program) if it is still covered.
Posted by At Your Service on 2011-12-22:
To being with, I would assume the initial date reported is 2011 not 2012, as that date hasn't arrived yet.

As long as a service center is authorized for Amana service, they can service the product for you in or out of warranty.

It sounds as if there is a discrepancy as to a part being required for servicing the unit. I'm not sure how one came up with some arbitrary part that was said to not be required. That is, was the O.P. insisting a specific part be replaced and if so, which part?

There doesn't seem to be a reason to arbitrarily extend the initial warranty, as requested by the O.P. If extended service was so important however, such coverage could have usually been purchased with the initial purchase. In some cases, this additional coverage could be purchased during the initial period of warranty coverage. It may be worth contacting the initial retailer to see if this additional coverage is still available.
Posted by Venice09 on 2011-12-22:
First of all, it's obvious that Ben's Appliance is to be avoided at all costs.

"They sent out a repair man from Ben's Appliance who said that it needed a part and it would be a few weeks, but to continue to use the machine."

Doesn't sound like the OP requested anything other than a working appliance. The discrepancy was with Ben's employees.

Of course there's a reason to extend the warranty. The customer had a leaking washer for two months because Ben's Appliance refused to service it. If Ben's negligence causes the washer to malfunction after the warranty expires, why should the OP be responsible?



Posted by WP2008 on 2011-12-23:
Hi my name is Kyle and I am a representative of Amana. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Amana.Digital@Amana.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
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