Amana Company, L P - Page 2

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30 reviews & complaints.
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Slide in stove
Posted by on
My three yr. old electric stove has been questionable from the start. bottom drawer won't stay in its tracks so is always lopsided and hard to open. oven door doesn't fit properly - looks as if it is open - tilted outward. the clincher was the digital display that controls the temperature won't work - replacement cost 160 bucks - stove itself was 500 - more than comparable stoves with 4 sides. why replace a part that will only last 3 more years? the handles are flimsy - the elements are skimpy and the trays under them disentegrated as well. this appliance accompanies an Amana dryer in my kitchen which quit after 5 years - small family - minimal usage. never again Sears - its no wonder this retailer is struggling.
     
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Helpful on 2010-06-23:
$450-$500 is only a starting price for most ceran top stoves. I can appreciate the frustration. No one wants to purchase a new appliance after only three years; $160, however, is still less than a replacement so would not be unreasonable to pay if you were okay with the rest of the appliance.

The truth is that Whirlpool owns Amana, as well as the Maytag name. I like all the above and actually own a Maytag range myself.

If you do replace the range, see if there's a retailer that will extend the manufacturer's warranty at a reasonable price. Be careful on selecting a retailer you can trust and will be around a long time.

Best of luck and let us know what you end up doing.
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Poor service
Posted by on
I purchased this fridge 10 years or so ago. While I was cleaning it today, a tempered glass shelf shattered, and a plastic peg that held a drawer in place broke. I called for replacement parts, only to find that Amana has discontinued both of them. I consider that a breach of promise on their part. Today when we are all encouraged to be green and not fill landfills with appliances I have a large appliance which has suddenly lost a fifth of its storage. If I sell my house, which I may in the next 2 years, I will have to replace the refrigerator before putting it on the market -- something I hadn't planned to do.

I will definitely not be buying another Amana.
     
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Anonymous on 2010-01-26:
"I called for replacement parts, only to find that Amana has discontinued both of them."

I'm not surprised. Your fridge is about 10 years old. Chances are, the parts were discontinued because they weren't being sold anymore or as frequent.

"I consider that a breach of promise on their part."

What promise was that?
Venice09 on 2010-01-26:
I see your point. It would be a shame to have to replace the refrigerator just because the parts were discontinued. Unfortunately, all parts for all models can't be in production forever.

Try looking for the parts online. Here's a site that I use. I don't know if they have the kind of parts you need, but it's worth a try.

http://www.repairclinic.com/Home.aspx
Slimjim on 2010-01-26:
Yeah, there was no promise made to you that a glass shelf insert would be still made a decade later. A 10 year old refrig isn't going to make or break the sale of your house, one shelf short or not. At life expectancy already, you'd be lucky if it's still running two years from now.
To tell you the truth, if they still made the shelf, you may have backed out of the purchase once you heard the price anyway (guessing around $80-$100). It would be more than you could sell the whole frig for.
Anonymous on 2010-01-26:
Exactly how long should a refrigerator last then? I think 10 years is a pretty good lifetime.
Venice09 on 2010-01-26:
My first refrigerator lasted around 25 years and survived several moves. I know that's an unrealistic expectation with today's appliances, but if something works, it's better to look for the parts than just throw the appliance away. Every time I replace an appliance, the quality seems to be less than what I had, so I try to hold on to my old ones for as long as possible.
Ytropious on 2010-01-26:
They don't make em like they used to, but 10 years seems fine.
Nohandle on 2010-01-26:
Lost you are correct that the quality seems to be less than the earlier model you are replacing. Slim makes a valid point as far as the price on replacement parts. I had an OTR GE Microwave and thought I'd replace the air filters. They were $75.00 each. Hello, I decided I'd clean them as best I could myself. To heck with a tidy appearance.
Venice09 on 2010-01-26:
Nohandle, if you're happy with an appliance, sometimes it's better to invest some money even if it gets expensive. At least you know what you have. Buying a new one is always a risk. If you can clean or fix something yourself, that's even better.

And because today's appliances are so disposable, it makes me wonder how much of them are in landfills. That's another reason I try to keep what I have for as long as possible.
Nohandle on 2010-01-26:
Understood Lost. I just paid $168.60 this past week on a washing machine for replacement of what turned out to be a Lid Switch. Never a moments problem in the past. Thank you, I'll keep the washer and dryer pair for as long as its an option and parts are available. No problem whatsoever that I recall with the dryer. I think I just lucked out with the models I have.
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Refrigerator lemon
Posted by on
GLENVIEW, ILLINOIS -- I purchased an Amana ( Whirlpool ) top/bottom refrigerator from ABT on June 25, 2003. On September 2, 2003 the lights were fixed. Around July 21, 2004 the refrigerator stopped cooling and the food all spoiled. It was supposedly fixed on July 23, 2004. Within a few days, it stopped cooling again. On July 30, 2004 the compressor was replaced. Late in October, 2007 the refrigerator stopped cooling again. I called Abt and Whirlpool which owns Amana now. I wanted the refrigerator replaced but they refused. The compressor was replaced again on November 4, 2007. In September,2009, the freezer went out for a couple of hours and my food spoiled. I have contacted ABT and Whirl pool. Now they tell me it's out of the warranty. Only because they refused to replace it. The regular part of the refrigerator freezes and thaws off and on. I've turned the refrigerator down twice and it's still freezing and thawing.
     
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qualityappliance on 2009-09-24:
It sounds like you have a defrost timer problem, pretty simple and not too expensive to repair.Call a local reputable service company to check it out.
Carol on 2013-09-05:
We bought the amana side by side bottom freezer in 2008. The refrigerator stopped cooling in 2011. After supposedly being repaired, simply defrosting the coils in back of panel in freezer, it still went out every 4 to 6 months, so we just defrosted it ourselves. Now its not cooling after a week or 2. The ice maker quit working after a couple years. The bottom drawer hinge is broke. When the refrigerator does work it will freeze items in the back. Amanas customer service is the worst. We bought an extended warranty again and am waiting for that to go into effect to call them out for repair. In the meantime we are defrosting ourselves to keep it going and losing a lot of food. Will be curious what Amana will do. From other reviews sounds like nothing. A refrigerator should last longer than this, especially for the money it cost. I would never buy another Amana product and would advise anyone else not to. Maybe we got a lemon, but Amana as a compony does not care. They got your money and that's the end of their caring. Buyers stay away from Amana!
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Unhappy Customer
Posted by on
In Aug. 2003, we purchased Amana side by side refrigerator. Within a few months we replaced a sensor in lower drawer because everything there froze. Still didn't work properly. July 28, 2009 we returned home from vacation and noticed the unit was not starting properly. Called local repairman. He said that this particular refrigerator had been recalled. He showed me a paper stating that any model beginning with AR and serial # ending in CJ was recalled. I called store where we purchased it, and they also said this was true. Two customer service people with Amana/Whirlpool agreed. When my husband talked to recall center, they said no, it says "MAY" be recalled. So we ordered starter from repairman and he came to put it on. Then it would not start. This time it was compressor!!! Of course, we are out of 5 year warranty, six unit is 6 yrs. old! My last refrigerator was a Kenmore that lasted 30 years. I am telling EVERYONE, do not purchase AMANA or Whirlpool, or anything made by this company!!! We did not get good customer service and products are definitely inferior. Even repairman says they are poor quality, in his experience. Buyers beware!
     
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qualityappliance on 2009-08-01:
Have your repairman install a 3 in 1 start device. In most cases it will take care of hard starting compressors and a lot cheaper.

Good Luck.
SPYking on 2009-08-27:
I agree about AMANA..

I purchased a side by side last Saturday and the water on the door is room temp. I called to ask them what this could be. During the conversation they advised me that my warranty was voide because I did not wait 24 hours before loading food ... and I used the EXPENSIVE steel reinforced hose for the water line instead of the copper tubing as advised in the owners manual.
I called Home Depot and advised them that I wanted a replacement of another brand .... they have agreed to this.

My inside temperatures are fine ... just the water..


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Piece of Junk Refrigerator
Posted by on
GILBERT, ARIZONA -- Three years ago we purchased an Amana Side by Side Refrigerator and it just all of a sudden stops working. It's only 3 years old and it already breaks. We spent a lot of money on this refrigerator for it to break so fast, so I expect it to last for a long time. Other Refrigerators we had have lasted for 15-20 years. I am very upset cause now we have to dish out the money to get it fixed. Amana I suggest you do something about this. I have read other complaints about your refrigerators. Were not the only ones.

Make a better product for the money you charge. Actually we have only had this refrigerator for 2 years 9 months.
     
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Anonymous on 2008-09-24:
so what exactly is the problem? Compressor? Fan motor?

details!
DebR on 2008-09-24:
I don't know as of yet. It just happened today. I'm just mad cause I came home to a flood in the kitchen. All the ice melted out of the frig & the food thawed out in the freezer. What a mess.I had to throw so much food away. It's not that old, so I don't think it should have done this already especially with what the prices of refrigerators are nowadays. I just think Amana should pick up this repair.
SilverWngs71 on 2008-09-24:
Good Luck on getting Amana/Whirlpool to pay for it. It all falls into the warranty question. What does it say in the back of the use and care manual? Does the appliance have a 5 year sealed system warranty that covers the compressor, condenser, evaporator (not evap fan motor 2 different pieces) Interconnecting tubing and the dryer? Or does it say a one year warranty. As of Jan 1 of 2006 most if not all warranties went to a one year warranty. Did you purchase an extended warranty for the appliance from the dealer that you purchased it from? If you did then the extended warranty ppl would be who you need to call because once the extended warranty goes in to effect Whirlpool/Amana will do nothing to assist.
Anonymous on 2008-09-25:
The whole one year warranty really pissed me off.It got harder to sell Maytag appliances IMO.The optional Maytag Dependability PLus warranty is a joke,before the home appliance center I worked for went bankrupt,we started selling Bankers Warranty.Never had to honor a BW,so I don't know how they operate
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Customer Service??? More Like Disservice
Posted by on
DOWNINGTOWM, PENNSYLVANIA -- My 3 1/2 year old Amana french door refrigerator (AFD2535DEB)compressor gave out while I was on vacation. All of the food in both freezer & refrigerator rotted creating an odor & "insects" you can't even imagine. The service company Amana sent (A&E Factory Service)agreed that indeed a new compressor was need so they ordered one to be sent to my home. Apparently they are not permitted to carry them in their truck. The following week the compressor arrived and A&E returned to install. It made so much noise I recalled A&E only to find out that they had installed not an Amana but a cheaper, noisier brand which had to be retrofitted.

Despite the fact I followed their instructions to remove the odor nothing worked (crumpled newspaper with charcoal, cotton ball soaked in peppermint extract, deionizer, baking soda and loaf of bread) the odor still remains. Calls to Amana to correct the compressor issue went unheeded. I was told their only responsibility was to make sure my food was cold. They didn't care I paid over $1600 for an AMANA refrigerator and they put in another brand compressor. Essentially I was told by their customer service supervisor "it's your problem". I will never buy another Amana appliance again.

Their customer service department couldn't care less all the way up the ladder. They won't give out direct phone numbers, extensions or even last names. No wonder!!!
     
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SilverWngs71 on 2008-09-07:
Last names are not given for security purposes. Direct lines and extensions are sometimes given out but typically only at the higher end of management.

A&E did not get that from Amana Warehouses. They got the part from a parts distributer they go through for parts. They only time you can get parts directly from Amana is if you order the parts yourselves or if you go through a parts distrib in your area. The A&E/Sears techs run from their homes and will not have the parts on their trucks.

The customer svc dept is trained not to care. They may say they are sorry but it's only done because they are required to say it, 99% of the time they don't mean it.

What did your warranty say about the sealed system extended warranty? If the appliance was purchased before Jan 1 2006 it should have a 5 yr sealed system warranty, that covers: Compressor, Condenser, Evaporator Fan, Interconnecting tubing and the Dryer. It does not cover food loss.



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Amana Controls Melted
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LOUISVILLE, KENTUCKY -- This happened a couple years ago, but I'm still angry about it. First, let me say, I will NEVER buy another AMANA product again. My wife and I spent over a thousand dollars on a convection oven by Amana, I don't recall the model number or care what it was. After a year, the control panel "skin" directly above the oven vent on the front of the oven, apparently melted and warped making it impossible to keep the oven lit. It would light and go out, light and go out. We would think dinner would be ready in an hour and discover an hour later that it was stone cold. I called the dealer, they said it was no longer under warranty, but call a repairman. I did. He said it would cost $400 + labor to replace the control. He or the vendor called Amana, no they would not help, it was out of warranty. Just barely. I told the guy to forget it. He charged me $75 for coming and looking at it.

I had it hauled away when I replaced it with a $400 oven that actually works and has knobs versus plastic, electronic buttons. The new oven is NOT an Amana and never will be again. I would expect a $1M oven to work for more than 13 months.
     
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moneybags on 2008-08-14:
Don't you mean 1K. It didn't cost a million dollars. Good info, though.
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Melted Door
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MICHIGAN -- I am very disappointed in Amana, I will never buy an Amana oven again!! I have been trying to get in touch with someone to help me with either getting my stove repaired or get a new one.I have called Amana several times with no results. I was cleaning my oven and was waiting for it to get done but it never did,I smelled an awful smell and went to check on it. It turns out the door did not lock and it melted the top of my door on the inside and part on the outside. It also melted my knobs partly.

I had to shut off the circuit breaker for it to stop. They do not stand behind their product. Still waiting for results (going on 6 months).
     
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qualityappliance on 2008-04-21:
I have seen this happen before. Contact Maytag Safety department, depending on the age of the range they may offer a replacement or a partial buy back.
moneybags on 2008-04-21:
Contact the Consumer Product Safety Commissison with the details. Do I hear "RECALL?"
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worthless refrigerator
Posted by on
GRANDVILLE, MICHIGAN -- In early 1996 I purchased a new Amana refrigerator from Wards for $1200.00. Within a few months the freezer was not freezing. I called Wards and they sent someone to fix it. He said he needed to order a part. I told him that we were building a new home and the fridge would be in storage until the house was completed. In April 1997 Wards came and put on the new part. About 3 months later it started doing the same thing. I called Wards who told me that the 1 year warranty had expired. When I explained that the thing had been in storage for most of that time, the manager told me it was not his problem what I did with my refrigerator after I bought it. Furious, I called my state representative who put me in touch with Amana. They were very nice and said that the main parts of the fridge were covered for 5 years and they would send someone out to fix it. They did and it worked for about another 3 months. I called Amana back, again they sent someone to fix it again. This went on and on, about every 3 months or so I would be back on the phone to Amana. It got so that Amana was telling me lets try "one more thing" and if this doesn't work we will look at replacing it. The last time this scenario took place was February 2000. I was concerned that the warranty was about to expire. Amana assured me that this would not be a problem because they had all of this documented. I thought it was fixed, however in February 2001 it started all over again. I called Amana and was appalled to have them tell me that the best they were willing to do was give me a $400 credit towards the purchase of a new Amana. We had a repairman here again yesterday he said you sure did get a lemon, too bad!!!!
     
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momcat4 on 2007-10-22:
I am so sorry for your troubles! I also have a 6 year old Amana built in refrigerator that is completely broken. We have repaired it over 10 times and they no longer make the parts for it.
PIECE OF JUNK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
jamal on 2013-08-05:
yes I agree
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Worse than bad
Posted by on
We've been using the Amana Refrigerator for about 5 years and recently noticed something floating in the water. Our tap water is fine and it's not the filters... It seems that the tubing in the fridge is falling apart into our water! Who knows how long my family has been drinking Amana's defective appliance. Amana's has basically told me I'm on my own. One would think a company would be concerned if their product was potentially creating a health issue. Not Amana/Maytag.
     
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Weedwhacked on 2010-06-30:
Is it still under warranty? If not, then you are going to be on your own.
Venice09 on 2010-06-30:
I have to agree with Weedwhacked on this one. If it's not under warranty and there hasn't been a recall, you're going to have to repair this on your own. However, it never hurts to ask the company if they're willing to help. Maybe the problem has something to do with the quality of your water.
Helpful on 2010-06-30:
I'd be rather surprised if it was the tubing as you state. I happen to currently own an Amana and enjoy it very much. The tubing is a clear plastic tubing and, if it were to break apart, as you're suggesting, you'd be having leaks.

I'm assuming you see this debris in a clear glass of water. If so, I'd suggest turning off the valve that goes to your refrigerator. Then disconnect this line from the frig. Finally, get a similar glass of water directly from this line before it enters the refrigerator. This will at least identify whether the source of the problem is within the frig or not.

You don't state whether you've replaced a filter lately or not. If not, do so. Even though you're somehow convinced it's not the filter, it could just as easily be.

Finally, if you've replaced the filter and know the source of the problem is within the refrigerator, you can purge water through the system until the debris cleans itself out.

If you're absolutely not willing to take any of theses steps on your own, definitely contact the retailer you purchased it through. Although Amana appliances, like most other appliances, come with a one year limited warranty, some retailers offer to extend these warranties up to five or ten years. Further, many retailers keep a record of the transaction so you don't have to. If you don't have an extended warranty through them, I bet they would still be happy to suggest a local service center to fix the problem for you.

Let us know what you decide. I'd be interested to hear the outcome.
nymark on 2010-07-01:
Thank you "Helpful". Weedwhacked and Vince09 - not so much.

We have had this refrigerator for 5-6 years and is not under warranty. After a year or so, we had some mechanical issues with the freezer draw... which I dealt with (I.e. I do not expect thinks to work perfectly). However, this is a potential health issue which may have affected my family and myself but may also be affecting others with the same problem but unaware. So for Amana to just pass me off to a service provider link - is unacceptable. I would expect them to at least want to understand my issue a bit better and ensure that it is not a health issue.

I am using a clear glass when I noticed it. The water line come directly off the line which goes to our kitchen sink. The water from the sink appear crystal clear. When I first notice it, I replaced the filter, which was only about 30 days old (and is a Maytag filter). That did not help… So I took the filter off (and screwed in the blue plastic cap - so the water works without a filter)…. I still find stuff in my water. I literally used my kids beach bucket and filled it with water a half dozen times - still stuff in my water.

I expect to see a leak shortly.

I plan to have the water tested to better understand the substance. I can't imagine replacing the tubing in my fridge with new tubing only to have to inspect my water each time I get a glass - as I have no faith in Amana
Helpful on 2010-07-02:
I'm glad I could help in some way nymark. Don't write off Amana just yet. Have you had a chance to try getting the water out of your line prior to it entering the refrigerator. You still have a variable between the turnoff valve and the refrigerator.
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