LOUISVILLE, KENTUCKY -- This happened a couple years ago, but I'm still angry about it. First, let me say, I will NEVER buy another AMANA product again. My wife and I spent over a thousand dollars on a convection oven by Amana, I don't recall the model number or care what it was. After a year, the control panel "skin" directly above the oven vent on the front of the oven, apparently melted and warped making it impossible to keep the oven lit. It would light and go out, light and go out. We would think dinner would be ready in an hour and discover an hour later that it was stone cold. I called the dealer, they said it was no longer under warranty, but call a repairman. I did. He said it would cost $400 + labor to replace the control. He or the vendor called Amana, no they would not help, it was out of warranty. Just barely. I told the guy to forget it. He charged me $75 for coming and looking at it.
1 Replies - Latest reply on 08/14/2008Add reply
I had it hauled away when I replaced it with a $400 oven that actually works and has knobs versus plastic, electronic buttons. The new oven is NOT an Amana and never will be again. I would expect a $1M oven to work for more than 13 months.
MICHIGAN -- I am very disappointed in Amana, I will never buy an Amana oven again!! I have been trying to get in touch with someone to help me with either getting my stove repaired or get a new one.I have called Amana several times with no results. I was cleaning my oven and was waiting for it to get done but it never did,I smelled an awful smell and went to check on it. It turns out the door did not lock and it melted the top of my door on the inside and part on the outside. It also melted my knobs partly.
2 Replies - Latest reply on 04/21/2008Add reply
I had to shut off the circuit breaker for it to stop. They do not stand behind their product. Still waiting for results (going on 6 months).
MEMPHIS -- We built our dream kitchen in 2001 and purchased an Amana side by side built in refrigerator. NIGHTMARE!!!! We have put 4 motors in it, replaced the compressor twice and now after 6 years, when we went to repair it for about the 10th time, the parts are no longer available. The people at Amana told us that they were very sorry. They offered us 15% off the purchase of a new refrigerator....as IF we would EVER purchase anything from them EVER again!!!!
1 Replies - Latest reply on 10/22/2007Add reply
The service center would not return phone calls. They would say to us, I will check on that and get back with you within 24 hours. I would have to call back only to be told that they still didn't have an answer for me.
My opinion is: It is ludicrous to have spent $6000 on a built in refrigerator, to have repaired that refrigerator no less than 10 times in six years, for the refrigerator's parts to be unavailable in six years and for them not to be willing to stand behind their product and do anything about it!!!!
I WILL NEVER PURCHASE AN AMANA APPLIANCE EVER AGAIN AND WILL TELL EVERYONE I KNOW NOT TO EITHER!!!!!
I purchased an Amana convection range in February 2005. This is one of their more expensive models. The clock and main heating element for the oven shorted out. The repair man said we're lucky it didn't start a fire. I contacted Amana and they said it was out of warranty and they would do nothing for me. I think a range that is not even 2 years old should be covered for replacement of the replacement items at no charge. The repairman said it would be over $500.00 to fix and recommended purchasing a new range instead. If I have to go to that extreme, it will not be an Amana.1 Replies - Latest reply on 02/06/2007Add reply
DETROIT, MICHIGAN -- Control module needs to be replaced every 9-12 months at a cost of over $200 per repair. Amana knows of this problem but refuses to do anything about it since they make more money selling parts and service ... read full review8 Replies - Latest reply on 11/30/2006
PINCKNEY, MICHIGAN -- I purchased a new Amana refrigerator with factory warrany. I heard that Amana made the best. From the first day, the frige leaked water from underneath. I called factory service and asked what to look ... read full review2 Replies - Latest reply on 08/10/2008
GRANDVILLE, MICHIGAN -- In early 1996 I purchased a new Amana refrigerator from Wards for $1200.00. Within a few months the freezer was not freezing. I called Wards and they sent someone to fix it. He said he needed to order ... read full review2 Replies - Latest reply on 08/05/2013