American Freight

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1.0 out of 5, based on 11 ratings and
26 reviews & complaints.

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Worse Company I Have Ever Dealt With
Posted by on
Rating: 1/51
INDIANAPOLIS, INDIANA -- We ordered a bedroom set priced at over $1000 and made the required monthly payments per our contract. A final payment was made and we were told by the manager that our furniture would be ready for delivery in two weeks or less. According to American Freight’s “Terms and Conditions” it states delivery could take as much as four weeks so I wasn’t too set on getting it in two weeks or less as previously stated. We never received a single phone call from American Freight and after one month from the date we paid the furniture off I contacted American Freight and their response was, “Your furniture is on backorder and we do not have a date for when it will be here.”

Two weeks later I called again (still never received a phone call from the company). They stated, “It may come in on this next truck but we don’t really know when our trucks come or what is on them.” Again, still nothing and no phone call from the company. I finally submitted a Better Business Bureau complaint and received this response from the regional manager:

[the furniture is on backorder from the manufacture. we do not have a date because they are out of it. the customer can either wait on it to come in, which we don't know a date, come into the store to reselect even if they pick out something better we will work out a price, or get a refund

Jessie, Regional Manager]

I then contacted American Freight again and requested to speak to the manager but was told the manager was assisting a customer. I told the woman on the phone my problem and she said to call back tomorrow when the manager would be there (after she just told me the manager was helping a customer). I called back the following day and the manager was again, helping a customer. I requested the manager call me back in reference to my furniture and I never received a phone call.

I showed up at the store that following Sunday to speak to the manager and he said he never knew I called. I told him my problem and gave him the regional manager’s solution from the BBB. His response was, “Everything was on backorder and it would be another 3 weeks before anything comes in.” Frustrated, we were about to leave and he said, “Well we do have a couple things coming in tomorrow.” We decided on a set that was coming in tomorrow just to be done dealing with the company. Delivery was scheduled the following evening between 5p and 8p. At 7:45p the delivery guys showed up, unloaded our furniture, and left. We unboxed everything to find a 4” hole in the bottom of the dresser and the mirror frame was cracked on both sides. We would have to pay two additional delivery charges to get another dresser (one to take the broken one back and another to get our replacement). We decided to cut our losses and live with the one with the hole. I was able to fit the mirror in my car and took it back to the company to get a replacement and never received one apology for everything I had to go through. They also couldn't care less about the damaged dresser and made no mention of it after it was brought to their attention.

I suggest anyone looking for a deal to pay a little extra and go with a different company. This company has absolutely no customer service experience and only cares about money coming in the door. Their last concern is making sure the customer is happy. They will not call you if your furniture is on backorder and they will not return your phone call if you leave a message for the manager. They will though act like your best friend when you walk the sales floor to pick out a set of your liking. Please, Google search this company for reviews as this is not the only negative review this company has.
     
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American Freight is a scam
Posted by on
Rating: 1/51
INDIANAPOLIS, INDIANA -- First off this company has a lot of issues. I called them and asked how much delivery charges are and they wouldn't tell me, they said its reasonable come in we will treat you right, also asked if they still had the living room package deal, he said yes and we have several to choose from. So I go there, couldn't find the place, so I called them and the lady that answered didn't even know where she was. So I find the place and asked about the package deal they had advertised, the sales guy said they only had 1 to choose from and it did not look no where near the advertisement. It did state on website that Items shown may not be included in group package. OK so you assume maybe a different color couch, table or lamp, but this couch was so small not even close to what was shown, very misleading. Came home empty handed later in the day I decided that id go ahead and get the package so I called back and asked if I came in today to pay for it will I get it that day? The lady said YES but you need to get in here ASAP if I wanted it today, cause there delivery is starting to fill up for the day. So I go back, I was also wanting a mattress, so I asked the sales guy where they wear and he showed me, I wanted to laugh, the mattress was only maybe 1 inch thick, more like a padding, way far from a mattress. So I said never mind I'll just take the package deal, then he said it would take 6 days to arrive to there warehouse after being told id get it today. Glad I didn't give them a dime after reading complaints all over the web about them. I wasted 2 hours of driving and my time cause of this. Most of there items are out of stock, I think there whole warehouse here in indy is just models. They try to get you in there and then scam you. Top it all off there sales people are very rude.
     
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Do Not Waste Your Time And Money
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COLUMBUS, OHIO -- This is by far the worst store I have ever been too. They do not have same day delivery.....your lucky to get your item delivered at all. It took them 2 days and 20 calls to get mine delivered and then they ripped it during delivery. Then after a dozen calls and 2 delivery days I still have yet to get it. I asked for a refund but they said once an item is in your home they can't give a refund. I called corporate and they lady is very short and just wants to get you off the phone. No help there either.

If my sectional is not delivered by tomorrow as they said then I will be calling my lawyer because I am sick of the run around. They need to be shut down
     
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trmn8r on 2011-04-05:
I've never heard of "same day" furniture delivery, and I am not sure that is done. Furniture is one of those things that is often frustrating to buy and get in the home. Damage during delivery is too common, and they pull out the "touch up" kit when you aren't looking. Guess yours was more serious.

I hope you get it soon. If you really want to cancel, *maybe* you could if it was bought with a CC. But gosh, it seems like it has only been a week or less. I don't know if legally you have much of a complaint at this point. Good luck.
carrie_2124 on 2011-04-07:
God I wish it has only been a week but it has been almost a month
Same issue on 2012-08-02:
I am waiting for them to replace the damaged price of a sectional they delivered and getting the run around. They make every excuse to not come on the phone. I called to return it now and even mailed my complaint but after reading reviews I just want my money back. It's been 6 days since I paid for it and 3 since it was delivered.
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Buyer Beware
Posted by on
MARIETTA, GEORGIA -- I visited the American Freight store in early October 2011.
I needed to purchase a new mattress set asap, I tried several mattresses in the store;I explained to the district manager who was assisting me what I was looking for; comfort and quietness. I definitely needed something that was going to allow me to get a restful pain free night of sleep, I explained I had previously had a bed that made me feel terribly sore every morning. I picked out a nice pillow top set that was delivered the same evening, I also purchased a queen king size frame.
The horror began the moment the delivery was made, the frame wasn't delivered, I was asked if I could pick it up that evening or the next day, I stated I would not that's what I paid $60 to have my order delivered. The driver brought back a used queen sized frame wrapped in plastic, I called the store the net day to complain about my mattress not being the same as the one I tried out in the store and was told by the district manager that she would make a personal trip to my home to check out the set, I also expressed in the store that I did not want a set that would make that awful crunching sound every time I got in my bed, and that's what I got. I had to take the frame back to the store, the manager on duty pretended to express concern and assured me I would get a call from the district manager, that call never came. Ever since I've been sleeping on this mattress my body has been extremely sore, I wake up in so much pain, which has caused me to have to see my doctor, and have ex-rays done, I now have to spend more money on a new set. American Freight should be ashamed of the products they sell, in this economy consumers are looking for the best quality products for their money, and this store is not in our best interest, I guess customer loyalty
means nothing to these kind of stores, who produce junk. I will NEVER buy from American Freight again, I Will let as many people as possible know about my experience in hopes they will spend the money on quality furniture from a reputable company who can stand by their guarantee of quality products.
     
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Alain on 2011-02-02:
There are multiple complaints about American Freight on at least 6 websites including this one. You can give their corporate office in Mansfield, OH a call at 419-884-6178 and see if they will help.
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Be prepared for problems
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OCALA, FLORIDA -- I do wish we would have read the reviews before purchasing our furniture and American Freight. The store manager was so pleasant when he was selling us our mattresses, couch and loveseat. That is where it ended. After owning our couch and loveseat for two weeks, it started to get splotchy in color. Well we called and were told that we would have to bring it in. HOW? we have a small van!! Three monthes later our couch and loveseat have turned into what looks like 10 year old furniture. The material has big blotches on it which looks like.....I really don't know what it looks like!! It is unbelievable. We have no children, we have never sat in the loveseat...It is just changing in color (big spots) right before our eyes. Never will I recommend or will I purchase anything else from American Freight. We paid $1,500 cash for the loveseat and couch...we need a representative to come and look at the mess we have. It would cost us $250.00 to hire someone to come and transport our furniture back to American Freight. It just isn't fair.
     
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Anonymous on 2009-07-23:
Can you take pictures of the couch and bring it to a manager at the store? Is the couch exposed to the sun during most of the day?
M. S. on 2014-02-14:
After listening to the way the company yells and all of the noise that is on their commercials, it is clear that they are low class, low budget company and are trying to "unload" as much as they can. Their commercials are enough to tell you NOT to shop there!
Earl Long on 2014-05-16:
Why would you buy anything there or the tool place that guy announces for? A real fast forward or channel changer if anything.
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I Knew More Than the Seller
Posted by on
Rating: 1/51
WASHINGTON, ILLINOIS -- First the wrong mattress was ordered, the sales associate didn't even ask me which I wanted, then she couldn't explain to me why if I didn't buy their $80 dollar stain protector for the mattress, that it would void the 10 year warranty. I had to explain it to her! - After it was figured out. AVOID. After reading how poorly their couches are made, it made sense, if it looks too good to be true, then it probably is. Also explains that there wasn't a soul in site other than us in the entire store or parking lot. lol

Pay the extra couple $100 dollars and get something that will last, and deal with people that know what they are selling.
     
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Idiots
Posted by on
Rating: 1/51
INDIANAPOLIS, INDIANA -- We went there Tuesday night to order a couch, we found the one we wanted, and ordered it. They said they would have it delivered the next day. So my husband didn't leave the house all day because they said that they would call when they're on their way so there wouldn't be much notice, and they called him to let him know that the couch that we had already paid for wasn't in stock. They informed us that we had to call them the next day to talk to the manager who would tell us when our couch would be in stock.

So the next day I called. The manager couldn't even tell me when the couch would be in stock, so I said we would just go somewhere else and asked them to cancel the order, and he said we had to drive back in to cancel our order since they didn't have our card stored. This was terrible. I would never recommend them ever and I recommend a lot of people.
     
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tania jackson on 2014-02-24:
The Tallahassee Florida is the worst store ever. That Brooke girl is so rude and lies about furniture being in.The furniture is inexpensive because the furniture is cheap! They have the worst customer service and even if you have a problem and call corporate they still suck at there job! So not only is the furniture cheap so is the service!
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Do Not Shop Here. Just Don't.
Posted by on
Rating: 1/51
KNOXVILLE, TENNESSEE -- I put a couch and love seat on layaway. Simple enough, right? The day I go to pay it off it suddenly it isn't in stock. Which was fine, I understood. They told me it would take 7-10 business days for it to arrive. Well, almost a month later it still hasn't arrived and what is WORSE is that every time I ask for a date, they can't give me one. I even spoke to the CORPORATE office, and they, themselves, did NOT know their own shipment dates. Not for now, not for a month, not for two months.

They just had no idea when it was going to ship. So I could be waiting on this stuff forever, no end in sight. And it is ALREADY paid off. I paid for something I am not even getting to use right now. All I keep getting is "it will probably be here soon". How reassuring. NEVER BUYING FROM HERE AGAIN. IT IS A HUGE SCAM.
     
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Poor service.
Posted by on
Rating: 1/51
CHARLESTON, WEST VIRGINIA -- Went in to buy a bed from this location. The sales guy said the size bed I wanted would be in in a couple days. Two days later I called and they informed me it would be in on a certain date. The date came and I called they said yes it will be here around noon on truck. We all know where this is going.... The bed was not there when I went to pick it up, and was informed again it would be 7-10 days more. The communication between the store and warehouse needs to improve. I will not buy anything here with the fear of them saying it will be in on.......... Bad customer service American Freight!!!
     
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VERY poor customer service
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COLUMBUS, OHIO -- We selected some merchandise on May 18, 2011 from the W. Broad St. location. We explained that we would not need delivery until the end of June, but we could pay for the merchandise that day. We were told that 1 of the living room sets would arrive at the store in about 2 weeks and the other set was at the Hilliard location. I then decided to not pay the entire balance just in case the merchandise didn't arrive in time. We have dealt with other furniture stores in the past and this process is very common as long as the merchandise is paid in full before delivery. May 31, 2011 we went back into the store and had decided to cancel the order. We were told it had been 13 days and no refunds are issued after 10 days....store credit only. We talked to 2 people at the corporate office and still no refund. Stay away from this company!
     
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Alain on 2011-06-05:
Was there anything in writing that stated the policy? If there was, it'll be difficult to get them to budge. Check http://www.ohioattorneygeneral.gov (click on 'consumer') just to be sure they can do this.
AWade on 2011-06-09:
My advise....shop your local Mom and Pop Furniture stores. They care about you and the community - cause they live there also. Mr Belford has tied the hands of the staff....it's not at their control to control their inventory levels or their orders. Your have been lied to to cover up things not in their control.
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