Be prepared for problems
OCALA, FLORIDA -- I do wish we would have read the reviews before purchasing our furniture and American Freight. The store manager was so pleasant when he was selling us our mattresses, couch and loveseat. That is where ... read full review2 Replies - Latest reply on 02/14/2014
Poor Quality/LIMITED Warranties
CINCINNATI -- Two and a half years ago we purchased a sofa and love seat from American Freight for the exorbitant sum of nearly $700. We were told it should easily last for 10 years or more. Hughes Furniture was the ... read full review5 Replies - Latest reply on 08/09/2013
MARIETTA, GEORGIA -- I visited the American Freight store in early October 2011.
I needed to purchase a new mattress set asap, I tried several mattresses in the store;I explained to the district manager who was assisting ... read full review1 Replies - Latest reply on 02/02/2011
GRAND RAPIDS, MICHIGAN -- I found a flier for this company in the newspaper. I stopped into the store at 5:30 on a Saturday with my Fiance. We have been furniture shopping before, but have not found anything in our price range that is acceptable. The sales guy was very nice, and helpful. I got a couch and loveseat that I have seen elsewhere for $1100. I got both items, two end tables, coffee table, got the furniture sprayed with that Scotch Guard like stuff, and delivered for just under $900. The kicker, I walked into the store at 5:30, walked out after purchasing everything just after 6:15. The delivery truck got there at 7:30. I was so happy, within two hours of the time I walked into the store, I was sitting on a new couch in my living room….and I didn’t have to carry the thing home.
1 Replies - Latest reply on 05/17/2007Add reply
I live on the second floor with a covered exterior staircase, and the delivery guys were able to get it up the stairs.
I am 100% satisfied with my purchase, and have already recommended this store to all of my friends and co-workers.
VERY poor customer service
COLUMBUS, OHIO -- We selected some merchandise on May 18, 2011 from the W. Broad St. location. We explained that we would not need delivery until the end of June, but we could pay for the merchandise that day. We were ... read full review2 Replies - Latest reply on 06/09/2011
Worst Customer Service EVER!!!
LEXINGTON, OHIO -- My husband & I went shopping on "black Friday" & decided to stop in at the Lexington Ohio American Freight store to price out a mattress & box spring & couch. We found what we were looking for so we ordered ... read full review
Worse Company I Have Ever Dealt With
INDIANAPOLIS, INDIANA -- We ordered a bedroom set priced at over $1000 and made the required monthly payments per our contract. A final payment was made and we were told by the manager that our furniture would be ready for delivery ... read full review
American Freight is a scam
INDIANAPOLIS, INDIANA -- First off this company has a lot of issues. I called them and asked how much delivery charges are and they wouldn't tell me, they said its reasonable come in we will treat you right, also asked if they ... read full review
MOBILE, ALABAMA -- Put a couch on lay-a-way, when we went to pick it up they had sold the couch, and could not get another one. They did not have anything else I like, so I asked for a refund. They side they do not give refunds I would have to pick out something else. I called the main office, they were rude and told me I should have read the fine print, they don't have to hold you lay-a-way, and they don't give refunds. Every time someone talks about American Freight, I tell them to run as fast as you can. Rip offs!!!Add reply
INDIANAPOLIS, INDIANA -- We went there Tuesday night to order a couch, we found the one we wanted, and ordered it. They said they would have it delivered the next day. So my husband didn't leave the house all day because they said that they would call when they're on their way so there wouldn't be much notice, and they called him to let him know that the couch that we had already paid for wasn't in stock. They informed us that we had to call them the next day to talk to the manager who would tell us when our couch would be in stock.
1 Replies - Latest reply on 02/24/2014Add reply
So the next day I called. The manager couldn't even tell me when the couch would be in stock, so I said we would just go somewhere else and asked them to cancel the order, and he said we had to drive back in to cancel our order since they didn't have our card stored. This was terrible. I would never recommend them ever and I recommend a lot of people.
Horrible service, had a problem with my purchase and dealt with Sarah (the manager) she was useless! I would not recommend doing business here!!! Add reply
I bought a bedroom set for my daughter on 01-12-13.I was told max 2 weeks for delivery and they will call us when order in store. It's been 3 weeks now, no call yet. When I called the store they told me that they don't know when the truck will arrive. They are guessing and they can't even track the order. It's 50/50 chance Add reply
KNOXVILLE, TENNESSEE -- I put a couch and love seat on layaway. Simple enough, right? The day I go to pay it off it suddenly it isn't in stock. Which was fine, I understood. They told me it would take 7-10 business days for it to arrive. Well, almost a month later it still hasn't arrived and what is WORSE is that every time I ask for a date, they can't give me one. I even spoke to the CORPORATE office, and they, themselves, did NOT know their own shipment dates. Not for now, not for a month, not for two months.
They just had no idea when it was going to ship. So I could be waiting on this stuff forever, no end in sight. And it is ALREADY paid off. I paid for something I am not even getting to use right now. All I keep getting is "it will probably be here soon". How reassuring. NEVER BUYING FROM HERE AGAIN. IT IS A HUGE SCAM.
CHARLESTON, WEST VIRGINIA -- Went in to buy a bed from this location. The sales guy said the size bed I wanted would be in in a couple days. Two days later I called and they informed me it would be in on a certain date. The date came and I called they said yes it will be here around noon on truck. We all know where this is going.... The bed was not there when I went to pick it up, and was informed again it would be 7-10 days more. The communication between the store and warehouse needs to improve. I will not buy anything here with the fear of them saying it will be in on.......... Bad customer service American Freight!!! Add reply
This is a very unprofessional place
8920 CORPORATION DR, INDIANAPOLIS, INDIANA -- I recently purchased a sectional from American freight and yet to get a phone call to tell me my couch is ready to be picked up. I was told that my sectional will be ready for pick up in two to three ... read full review1 Replies - Latest reply on 04/22/2011
Do Not Waste Your Time And Money
COLUMBUS, OHIO -- This is by far the worst store I have ever been too. They do not have same day delivery.....your lucky to get your item delivered at all. It took them 2 days and 20 calls to get mine delivered and then ... read full review3 Replies - Latest reply on 08/02/2012
N. TONAWANDA, NEW YORK -- I had furniture delivered over 2000.00 and as they were delivering they scratched my new hardwood floors pretty bad. Called American Freight they said they sub out there deliveries. The delivery manager told us the guys rent truck from him. Long story short they do not carry insurance to cover repairs. All my furniture was loaded back up and I am left with a wrecked hardwood floor.
1 Replies - Latest reply on 11/16/2010Add reply
If a driver was to get hurt on your property YOU are liable because they are uninsured. American Freight was totally useless in helping me.
The worse business ever
INDIANAPOLIS, INDIANA -- Over a year ago during the process of us building a house we put furniture on layaway. Never thought that I was going to deal with this mess. After paying off my furniture we set up a delivery date for ... read full review1 Replies - Latest reply on 07/30/2010
MARIETTA, GEORGIA -- On March 12, 2010, I purchased a Sofa and Love seat at the store located at 1075 Cobb Parkway South, Marietta, GA. The delivery was for 2pm that same day. When the delivery people brought the sofa in, I told them it was not the set I ordered, they insisted it was. After completely setting up the sofa/love seat set, they went to leave, but came back 5 minutes later to tell me they delivered the wrong set. No Kidding! They then brought in the correct sofa/love seat I ordered and set it up. At first sight it looked fine. Within 5 minutes after they left I found a tear in the arm of the sofa that could only have been made while coming in the front door of my apartment...it even had the white paint on it. I called the store immediately and told them I wanted the sofa replaced or a refund immediately. They told me it would take them 30 days to get a replacement sofa and deliver it to me. I agreed. It is now May 6, 2010, and I have called them 3 more times. No one will return my calls, and I still have paid full price for a damaged sofa. I wish I would have checked for reviews on the bad business practices of this company!!!!Add reply