I had AMS for 3 years. My AC went out, they sent a contractor, its dead & you need a new one. They send a photo to AMS without talking to me. I call AHS- "Sorry, you have damage"- Some of the little fins that collect moisture on the outside unit were bent.
2 Replies - Latest reply on 05/07/2013Add reply
They gave me the option of getting a 2nd opinion. 2nd Contractor can fix it. They planned to use a used coil (guts of the AC).
I email the 1st Contractor that tells me my unit will die anyway if I do that. This guy actually cared because it was his small business I planned to Craigs & Angies List.
The scam is, you pay every month. They'll fix small items, but when it comes to the reason you had the policy in the first place, AMS will claim damage or lack of servive & never pay.
Its a SCAM- Cancel your policy immediately!
Not Honoring Contract
TENNESSEE -- Home warranty company is not fulfilling their obligation to make repairs or replacement of faulty appliances that are covered by their policy On 5/20/2013 we placed a call to American Home Shield that ... read full review5 Replies - Latest reply on 09/19/2013
Called in my broken washer complaint August 1. today is Sept 6. Still not fixed. I am put off constantly by unfriendly less than helpful secretaries. while I pay close to $400. a year for the service. with a $100 deductible.
1 Replies - Latest reply on 09/07/2011Add reply
I could by a new washer for that & have it delivered within the week. I'm looking for a new company.
Avoid At All Costs!
PHOENIX, ARIZONA -- AVOID AT ALL COSTS!!! Bought a policy when I bought my new home and all was good, then 2 years later my washer started leaking and I called. I was told that my washer was not covered! Apparently when ... read full review1 Replies - Latest reply on 11/04/2013
MARIETTA, GEORGIA -- What a racket! Sent out plumber to repair leaking pipe. When all was finished, was informed that I need a new pressure regulator, no coverage and a $520.00 bill to pay. Still had to pay $75 AHS deductible even though they were not going to cover. I had been paying them for over 9 years! Their offer to me......$100 if I did not cancel for my trouble, but would not pay me the $100 if I did cancel. I figured I had paid them somewhere between $4500 and $5000 over the 9 years. Do your own math. Self insure yourself. You will come out on top and not have to deal with AHS and the contractors they are in cahoots with.Add reply
American Home Shield Terrible Service
ATLANTA, GEORGIA -- HORRIBLE! This is a national home warranty company that has over the 13 years I was a customer decreased coverage and increased prices. My most recent claim has been such a nightmare to deal with. the ... read full review
No Hot Water for 3 days
DULUTH, GEORGIA -- We've had American Home Shield for over a year. Of course the first year was great because we paid them on time every month and nothing broke down. As soon as we renewed, our hot water heater had a ... read full review2 Replies - Latest reply on 07/16/2013
CARROLL, IOWA -- This company took our money for over 10 years and as long as we didn't use their service everything was ok. When our air started to go bad they would just come put freon never repaired to leak. They did this for 4 times when we insisted they repair or look for the leak. It cost us out of pocket over 800.00 then we received a letter that they were canceling our policy.
We contacted AHS and they said every year they look at the policies and if you had a costly repair they cancel you because it isn't to their advantage to continue having you as a customer. I believe this isn't fair when they sell you the policy they strongly advise you to get it so you don't have high repair bills. As long as my home was brand new they took our money now that the home is over 10 yrs, they cancel because they feel you will start using them. AHS IS A RIP OFF DO NOT WASTE YOUR MONEY.
I hope this will help someone I wish someone had told me how they do business we would have put our money in the bank and and not give it to these people.
ORLANDO, FLORIDA -- Have spent 2 weeks now trying to get satisfaction from American Home Shield to replace a hot water heater. It took 3 days to get a response from AHS and another 4 days for the contractor to show up. After paying the $60 service fee I was given an estimate for $290. It will cost $350 to replace a $275 water heater. The contractor planned on charging me $169 for a pressure relief valve that anyone can buy at Lowes or HD for $27. When I tried to cash out on the repair, I was told AHS will pay $295 only if the repair is inspected by a plumber and electrician.
Save the cost of paying for this worthless policy and put that money towards repairs. You'll be a lot further ahead if you do.
1. They declined coverage on microwave wall unit
2. They declined to fix my A/c saying they don't cover the brand
They asked me to go back and read the fine print? Do you think any educated man would buy a warranty which did not cover major appliances.
We put trust into these companies to take care of our issues. In my case, I had a type 1 diabetic child and requested for emergency services. They were not even able to arrange that.
I understand companies are there to make profits and have guidelines so why responsibility of. Reading these fine prints are left on consumers? Why would they not take equal responsibility.
It's poor customer service. And most importantly not been able to help a client with a diabetic child is shameful for American Home Shield.
Please note companies who do not focus on customer and only interested in bottomlines do not stay long.
THIS COMPANY DOES NOT COVER ANYTHING AND HAS PLUMING COMPANY'S IN THEIR BACK POCKET. OUT OF ALL THE CLAIMS I FILED THEY ONLY COVERED ONE!! AND IT WAS UNION PLUMING WHO OVER CHARGED!! THEN WHEN YOU TRY TO CANCEL MEMBERSHIP THEY DO NOT ANSWER THE PHONE. I WILL HAVE TO GET A LAWYER!! 1 Replies - Latest reply on 01/18/2011Add reply
You were reading a complaint about American Home Shields.
Filing a new complaint about
3 weeks and still no ac. First company they sent informed the AC was in perfect working condition and my house was 85 degrees. Then they sent me a quote for a new AC (not sure why if mine was in perfect working condition according to their report) for $10,000 for an AC and Furnace. The same equipment can be acquired for 4k or less with any other local company or online.
IT took me a day and a half and HOURS on hold to have them sending another company to check my AC. It was really hard for them to understand why I didn't want the same company.
After new company goes to my house and detects the problems no one calls, we have to be calling and following up and pressuring for them to get things done. ***!!! AMERICAN HOME SHIELDS NEVER AGAIN!!!
If you want to get stressed and upset that's what you need. If you want a company that doesn't care for their customers, that's the one!!