CT -- They send people over who are unqualified to do the work and then charge you. Took 4 visits to fix small part on washer. Tried to get my heating fixed, and now I'm getting billed for no service rendered and I am forced to use the same contractor or they charge you again, so now I'm going with my own contractor. If I could do it again I would put the money I used to for American Home Shield away and use that for my repairs, you pay for it in constant hassles with them and lies and incompetence from their vendors.
PELHAM, ALABAMA -- We had previously had trouble with a septic tank and then called and we paid more on our policy to cover this if it ever happened again. Well we had another problem so we contacted America Home Shield. We were told they only do it for one year and then drop the coverage. We were never notified about this or told then when we paid the extra to have it covered. If you choose to use them look for every possible loop hold that they could possibly find. I believe this company is deceptive and not a reputable company. We tried to rectify it but we could never able to get to a supervisor. Beware!
LOS ANGELES, CALIFORNIA -- American Home Shield
$480 a year. $77 co-pay for each service request. This company is dreadful - I bought policy with them years ago to cover major problems with plumbing electrical etc.that might arise but they have never covered any of the major problems I've had. For instance sparks flying out of my electrical box in kitchen was not covered and was deemed as "safe" not dangerous! I had to pay $2000 to bring in an electrician to replace the electrical box - he told me my house could have burned down! Backed up toilet sink & drains were also "not covered" because my house didn't have an outside drain access or overflow installed. When all Electrical went out in the house because of a problem with one of the lines that wasn't covered either because one line went "underground" and good old AHS doesn't cover underground lines either. So what DO they cover ? Oh if you have a slow drain they will pay for plumber to come out - you still pay $ 77 copayment and pay AHS their annual $480. Do this a few times and you realize it's way cheaper and far less frustrating to just pay for the plumber when you need them and cut AHS out completely. Dreadful waste of time and money - save yourself a lot of frustration they don't follow through on their promises to cover ANYTHING!!!
MEMPHIS, TENNESSEE -- I have been a faithful customer for almost 10 years; however, this current experience with AHS has been absolutely HORRIBLE!! An AHS contractor came to my home almost 2 weeks ago (in 2 days). AHS did not like what the contractor told them was wrong, so AHS sent a 2nd contractor 3 days later who told them the same thing the 1st contractor said. In the meantime, we are SUFFERING because our upstairs AC in not working in our home. All of our bedrooms are upstairs! After talking to 6 different representatives, at AHS, and being given the run around, I called corporate office. We still do NOT have AC on the top level of our home and have no idea when the contractor is coming to fix it. As I type this message, it is almost 91 degrees upstairs where my son is sleeping. This is RIDICULOUS and UNACCEPTABLE!!! We will NOT be renewing our contract in June when it expires and we will be sharing our experience with all of our friends and family.
PHOENIX, ARIZONA -- AVOID AT ALL COSTS!!! Bought a policy when I bought my new home and all was good, then 2 years later my washer started leaking and I called. I was told that my washer was not covered! Apparently when I signed up with them it was not a blanket policy that covered all my appliances and item, but it only covered my *Top 10*, so only 10 item could be covered and my washer wasn't one of them. I told them that I never picked a top 10 and knew nothing about it and what were they?
So my first question was who picked these for me and why would A/C and heat be 2 different items since they are the same machine? and why would I pick electrical and no my washing machine? I was blown away and very upset, when I asked them to fix my policy since I never picked a top 10, they told me that I would have to cancel this policy and buy a new one to add the washer, but the washer would have to be fixed beforehand and I would have to send them proof. So I fired them on the spot, and now they are sending me bills for the remainder of the contract which they broke.
NEVER GETTING ANOTHER CENT FROM ME!!! Keep sending the bills guys, they will never be paid.
MARIETTA, GEORGIA -- What a racket! Sent out plumber to repair leaking pipe. When all was finished, was informed that I need a new pressure regulator, no coverage and a $520.00 bill to pay. Still had to pay $75 AHS deductible even though they were not going to cover. I had been paying them for over 9 years! Their offer to me......$100 if I did not cancel for my trouble, but would not pay me the $100 if I did cancel. I figured I had paid them somewhere between $4500 and $5000 over the 9 years. Do your own math. Self insure yourself. You will come out on top and not have to deal with AHS and the contractors they are in cahoots with.
ATLANTA, GEORGIA -- HORRIBLE! This is a national home warranty company that has over the 13 years I was a customer decreased coverage and increased prices. My most recent claim has been such a nightmare to deal with. the customer service representative I was on the phone with today was so incredibly disrespectful that she LAUGHED at me twice during our conversation. When I asked to hold for a supervisor she told me that she can't do that and that I need to get off the line or she would hang up on me. I would not recommend this company to any consumer who expects any level of customer service for their money. I have been without air conditioning for a week with three small children in August in Atlanta and no one there even seems to care. Our last service request they sent a contractor who claimed that severe demo was needed to fix a water leak and our tenant simply re-sealed the shower drain and the issue stopped. When asked it they would rebate the service charge for the negligent plumber, they simply stated we had 15 days to file a complaint and we missed the window. Either the management of this company is completely out of the loop as to what their customer service reps are doing, or this company which used to provide a decent service has become a complete scam. Now I can put my American home shied complaints on social media and invite the rest of the world to tell their horror stories as well to protect consumers from feeding this money grubbing company.
DULUTH, GEORGIA -- We've had American Home Shield for over a year. Of course the first year was great because we paid them on time every month and nothing broke down. As soon as we renewed, our hot water heater had a leak. They sent out a technician, who complained because he had to leave his date on a Sunday night to repair our water heater. The unit worked for a week, then shutdown completely. We now have no water pressure or hot water. When we called AHS to request that someone come and fix it, the contactor they serviced couldn't come for 3 days. We asked them to refer us to another contractor and they refused b/c it was "within guidelines". Apparently having no hot water isn't considered an emergency. I'd like to see them go 4 days without a shower and see if they change their opinion. We asked if we could get another company that could come sooner, they said they wouldn't cover that.
Talk about customer service....... If the first guy wasn't so concerned about his date, he might have fixed it right the first time. Needless to say, I won't be renewing this contract again. I reported them to the BBB, hopefully, I can cancel and sign up with someone more reputable.
CARROLL, IOWA -- This company took our money for over 10 years and as long as we didn't use their service everything was OK. When our air started to go bad they would just come put freon never repaired to leak. They did this for 4 times when we insisted they repair or look for the leak. It cost us out of pocket over 800.00 then we received a letter that they were canceling our policy.
We contacted AHS and they said every year they look at the policies and if you had a costly repair they cancel you because it isn't to their advantage to continue having you as a customer. I believe this isn't fair when they sell you the policy they strongly advise you to get it so you don't have high repair bills. As long as my home was brand new they took our money now that the home is over 10 yrs, they cancel because they feel you will start using them. AHS IS A RIP OFF DO NOT WASTE YOUR MONEY.
I hope this will help someone I wish someone had told me how they do business we would have put our money in the bank and not give it to these people.
ORLANDO, FLORIDA -- Have spent 2 weeks now trying to get satisfaction from American Home Shield to replace a hot water heater. It took 3 days to get a response from AHS and another 4 days for the contractor to show up. After paying the $60 service fee I was given an estimate for $290. It will cost $350 to replace a $275 water heater. The contractor planned on charging me $169 for a pressure relief valve that anyone can buy at Lowes or HD for $27. When I tried to cash out on the repair, I was told AHS will pay $295 only if the repair is inspected by a plumber and electrician.
Save the cost of paying for this worthless policy and put that money towards repairs. You'll be a lot further ahead if you do.