WASHINGTON, DISTRICT OF COLUMBIA -- WORST company ever to deal with. Waited on hold over an hour to discuss my account for the 2nd time. Decided to cancel since their service is terrible and despite saying you can cancel anytime I was charged $120 to cancel both accounts. I WILL NEVER be returning and will post this everywhere to ensure people know what they are getting into. Longest hold times of any company, poor contractors that come to the house, several times where they charged me double for service visits and having to wait on hold to get those rectified as waiting 90 days to get my money back.
CARLSBAD, CALIFORNIA -- I began with a small plumbing problem--damp spot on kitchen ceiling. AHS quickly turned a minor annoyance into a catastrophe. The technician who was sent (two days I called) made a huge hole in the kitchen ceiling. When he began cutting the hole, I objected, but he said not to worry--AHS would repair any damage done.
After poking his head through the hole, he found nothing. He then decided that the problem must be a bad wax seal on the toilet directly above, so he replaced the seal, turned the water back on, and left. The dripping immediately resumed. I examined the upstairs plumbing fixtures myself, found the leak where a toilet tank met the bowl, and called AHS back.
Two days later they sent a 2nd technician, who repaired the leak when I showed him exactly where it was (He had to make a run to Home Depot for some basic plumbing supplies). He, too, assured me that the damage done to the kitchen by the first technician would be repaired by AHS. Well, I just got off the phone with someone named Dewayne at AHS, and he told me that AHS will NOT restore the kitchen ceiling.
He actually said the following: "Read your contract. If a technician sent by AHS does damage to your home, even if it is due to incompetence, AHS takes no responsibility." Anyone can screw up. Honest businesses take responsibility for their mistakes. I am not impressed.
TEMECULA, CALIFORNIA -- Nothing but bad experiences with this company. My first service call last year was for a dishwasher that wouldn't clean. Tech said it was fine. Went out and finally bought a new dishwasher and it works perfectly. Today is the icing on the cake. We have no hot water. I tried calling and was left on hold for 45 mins, never did get to talk to a human. I then ordered a service request over the phone. The tech can't come out for 2 days. THIS IS NOT OKAY! It is 104 degrees here and nobody can shower, wash dishes, etc. Thanks AHS and, just saying, my husband is a real estate broker so you lost all of his referrals.
HOUSTON, TEXAS -- I have always loved this company for provided great service and follow through on claims. However, I am highly dissatisfied with the wait time to speak with a customer service member. Over an hour wait, no matter what time of day!! This is unheard of. More agents need to be hired, or more teleprompts, or online features. Even providing an email for correspondence would be nice. This has totally spoiled my image of an otherwise good company.
WASHINGTON, DISTRICT OF COLUMBIA -- I am going through this now. They could not charge me because my card was expired after I cancelled my contract but they did send me to collections. Nice AHS. They do like to harass you after you cancel your contract. Don't do it with AHS, don't be tempted. They really suck. Think 2, 3 even 6 times before signing a contract with them. Please don't it.
AHS is a scam. They claim they will pay for the big items like your A/C but will never actually replace it. They will instead send sketchy incompetent contractor to do cheap fix that will break after a few months and make you pay again and again, but will not actually replace your unit.
CARROTOWM, IOWA -- We currently have 2 homes in the trust and care of American Home Shield and are completely dissatisfied after having to utilize their services. Please read all reviews about this company before making a decision. We have made repeated attempts to address a promised warranted issue from this company they are now denying due to what they are now saying is our failure to follow their protocol during 114 degree heat emergency. Extremely dissatisfied customer.
TACOMA, WASHINGTON -- This has to be the biggest rip-off. You pay monthly and pay for a "service call" and the item isn't covered. I think the contractor just wants his fee to show and has no vested interest in servicing your item. Good luck trying to this people on the phone. It took a hold time of 45 min just to cancel. I had questions before I initiated a service call, but of course never could get through. I have been a member for 3 months and that is 3 months too long.
SAN ANTONIO, TX, TEXAS -- My dishwasher went out in my recently purchased condo, the sellers paid the AHS warranty. After I called, AHS promptly set up appt for technician. There were no more parts for dishwasher and AHS offered to replace the dishwasher free of charge minus service call. I elected to purchase another model and AHS sent me refund check within 10 days. I give AHS 5 gold stars! Now the mailman delivered the check to the wrong house so there was a delay of a few days. I give the US post office - minus 5 stars.
LAS VEGAS, NEVADA -- I have a home warranty with AHS (yes, everyone's entitled to one mistake). Their network of incompetent contractors is quite impressive! AHS does NOT have competent contractors, that's why contractors sign up with AHS… They're desperate for business! Also, when you phone AHS the hold times are usually 25 minutes. You might want to grab a quick lunch and put your phone on speaker while you wait for a rep. Gosh, it's the 9h wonder of the world just how this awful, inept company has existed for forty-six years. So awful, almost depressing.