AUSTIN, TEXAS -- I had a claim with my pool heater and submitted it online with American Home Shield like I've done in the past. They're always very fast about having a contractor call and come out. But I was very unhappy with the contractor that was sent out for this particular claim. They came out and got scared cause there was a rat in the pool heater. They called me and said they wouldn't come back until I got rid of the rat, which I did, and they forgot my claim and didn't come again until I called American Home Shield three weeks later.
When the guy came out, he really didn't know what was wrong with the heater. He showed me a place where he thought the rat had chewed through the wire and that was the end of it. American Home Shield called me afterwards to find out if he'd come out to my house and if I was pleased. I told them that he said I needed a new heater and that I disagreed with that assessment. They offered to send another contractor out to my house but at that point we already had another pool contractor come out and he was able to fix it with a very inexpensive part.
I was displeased with the contractor but pleased with the service I got from American Home Shield. They were very helpful and other contractors they have sent have been good. I'd recommend them to other people.
COLLINS, MISSISSIPPI -- So far when I get in touch with American Home Shield and let them know of anything that is wrong, I have no problem. They get everything started up the same day but once they do, whoever has got to do the job fails to do what they need to do in a timely manner. Sometimes it takes them a month and when they do they don't call at all.
I ran across that problem when I recently filed a claim for my air conditioning unit. The contractor was knowledgeable, got right to the point and helped me out. He's also great - nice, friendly, and helpful - but when he was ready to do the job or was able to do it, he didn't call to let me know about it. It took him a month and I wasn't rushing him but he hasn't kept in touch with me. I had to call American Home Shield to find out what was going on and they thought the job was completed. Other than that, it was a job well done. Since the repair, the unit's been great. I'm satisfied with American Home Shield.
WASHINGTON, DISTRICT OF COLUMBIA -- My gas dryer was repaired through American Home Shield. I called them and the representative was very professional, made deployment right away and set up for the contractor to call me. The contractor called, fixed the problem and I was so happy. He's been here before working on my dryer. He's very clean, explained what he's done and showed me the part that was bad. It was an excellent experience. So far everything is working well.
Every time I call, American Home Shield answers right away and things are taken care of swiftly. I only had one incident with them, which was a communication problem with the contractor. He was missing me and I was missing him, but we finally made contact and it was wonderful.
WICHITA FALLS, TEXAS -- I contacted American Home Shield because of an air conditioning problem and I was promptly taken care of. The people on the other end of the line were professional. They pulled up my record, got hold of people at US Air Conditioning, and the folks responded within a couple of hours. Within 40 minutes, we had everything rocking and rolling again. Thank goodness for American Home Shield.
Matt from US Air Conditioning is good as gold. I feel extremely comfortable that if I have a problem, all I have to do is call them and they'll come out and hook me up. Every time that I've called American Home Shield, they have responded and come through with a Blue Ribbon service. Outstanding.
MARY ESTHER, FLORIDA -- Three or four months ago I submitted a claim online and American Home Shield had someone at the house within 3 hours. Everything was done within 4 hours of submitting the claim so it was quick and awesome. The contractor was great. It was an AC drain issue and he cleaned up my drain line and installed a cap so I can clean it out myself. He also explained how to do it so I shouldn't have that problem again. It's been excellent since the repair.
However, I've had one negative experience from the contractor who previously came to fix my water heater which was leaking all over the garage. American Home Shield sent the contractor out quickly, but he replaced my water heater with a much larger, taller model and ended up having to weld some copper pipes. The contractor was welding on a cardboard box in my garage which is a fire hazard in my opinion. He also took a hammer and beat out a portion of my wall so he could make the pipe go up higher. It looks terrible. There's dirt all over the wall and a giant hole about 6 inches in diameter.
I should have reported it when it happened. But I would recommend American Home Shield. It's affordable and they get the job done.
MOUNT VERNON, OHIO -- My dryer stopped working. I submitted the claim online and it took almost a week with no answers so I had to call AHS to see what was going on. They were unable to find somebody to fix the dryer. They told me to find someone else, submit the ticket and they would pay me back. I'm not very happy with it. It's not the experience I was expecting with them.
I'm still trying to get my dryer fixed as it's been broken since November 20th. I've been paying premium service but they haven't provided it. If it takes a while to get this thing reimbursed, I'm going to be extremely unhappy. I'm talking to an attorney now to see what I can do about it.
ORO VALLEY, ARIZONA -- The couple of times that we've called for someone to come out and do something, the contractors that AHS sent have been very nice and helpful. Our most recent claim was for the water heater on the side of the house, and it was a simple fix. When the guy came in, we asked him about the fireplace too and he fixed it. Everything works fine since the repairs were made. Based on my experience with the contractors, I would certainly recommend AHS. They are on the top of my list because they're good. The other week we were talking about renewing it next year and if we need it or not. I'm in favor of having it but a lot will have to do with what the cost will be.
SAINT JOSEPH, MICHIGAN -- I filed a claim with American Home Shield regarding my water heater. I called and told them what was happening and they said I would hear from a local contractor, which I did. It took a couple of days for the local guy to get here, but they got it taken cared of quickly. The contractor tried a couple of things on the existing one, but it didn't work. He then called AHS back and got authorization to replace it. He then picked up the new unit, took the old one out, and put the new one in fast. AHS worked it out well.
INDIAN WELLS, CALIFORNIA -- We have had American Home Shield since we bought our home 15 years ago. We have a big home with two air conditioning, two hot water heaters, and anything that went wrong was taken care of. They had been terrific, until we had an issue with my subzero freezer. The refrigerator side works and the freezer side will work as long as there is nothing in it. But if you put anything in it, then it warms up.
So the end of October, I called American Home Shield and they contacted this appliance company near where I live. On the 2nd of November, their workman came out, assessed the issue and said that it was the compressor and something else and it will take at least a week to get the parts and probably get it fixed within two weeks. It's December 3rd and still not fixed.
When we call them we're on hold for at least 20 minutes and my husband even got into a fight with the guy who said that because it's subzero, it's very difficult to get the parts and we're on back order. He also said that they will call when they get the part. For the meantime, I called American Home Shield, talked to a very nice lady, and she said that they sometimes can override that and find a part. So far, either AHS or the contractor had not called me back.
Besides the fact that they don't cover most items under the excuse that "it was not properly maintained", I had a leak in my rental property's A/C. The first two visits at $100 copay did not fix the problem. YES the same problem. The third time a third company came. Fixed the problem (at least for now, it's been 17 days). The total bill was $75 and they demanded a check which my property manager wrote. I got a bill for $100!!! from the company.
Now I'm told that I need to pay the $25 dollar balance!!! (as a courtesy only $25!!!) So you get the privilege of giving money to these crooks for "insurance" and then pay $100 for a service that costs $75. That's on top of the other incompetent repairs. WHAT A SCAM!!! What a waste of money!!