American Home Shield - Page 2

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1.0 out of 5, based on 7 ratings and
26 reviews & complaints.

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HORRIBLE Service - Without AC for Almost 3 Weeks
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Rating: 1/51
MEMPHIS, TENNESSEE -- I have been a faithful customer for almost 10 years; however, this current experience with AHS has been absolutely HORRIBLE!! An AHS contractor came to my home almost 2 weeks ago (in 2 days). AHS did not like what the contractor told them was wrong, so AHS sent a 2nd contractor 3 days later who told them the same thing the 1st contractor said. In the meantime, we are SUFFERING because our upstairs AC in not working in our home. All of our bedrooms are upstairs! After talking to 6 different representatives, at AHS, and being given the run around, I called corporate office. We still do NOT have AC on the top level of our home and have no idea when the contractor is coming to fix it. As I type this message, it is almost 91 degrees upstairs where my son is sleeping. This is RIDICULOUS and UNACCEPTABLE!!! We will NOT be renewing our contract in June when it expires and we will be sharing our experience with all of our friends and family.
     
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Avoid At All Costs!
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Rating: 1/51
PHOENIX, ARIZONA -- AVOID AT ALL COSTS!!! Bought a policy when I bought my new home and all was good, then 2 years later my washer started leaking and I called. I was told that my washer was not covered! Apparently when I signed up with them it was not a blanket policy that covered all my appliances and item, but it only covered my *Top 10*, so only 10 item could be covered and my washer wasn't one of them. I told them that I never picked a top 10 and knew nothing about it and what were they?

1. A/C including duct-work
2. Dishwasher
3. Garbage disposal.
4. Water heater
5. Plumbing
6. Dryer
7. Electrical
8. Heating inducing duct-work
9. Built-in Microwave
10. Ranges/Ovens/Stove-tops.

So my first question was who picked these for me and why would A/C and heat be 2 different items since they are the same machine? and why would I pick electrical and no my washing machine? I was blown away and very upset, when I asked them to fix my policy since I never picked a top 10, they told me that I would have to cancel this policy and buy a new one to add the washer, but the washer would have to be fixed beforehand and I would have to send them proof. So I fired them on the spot, and now they are sending me bills for the remainder of the contract which they broke.

NEVER GETTING ANOTHER CENT FROM ME!!! Keep sending the bills guys, they will never be paid.
     
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azRider on 2013-11-04:
heating and air are two separate devices. during the summer air uses a evaporator coil that air is pushed through from the blower. the coil is chilled by the condenser unit. in the winter the blower blows air over elements that are heated either by gas or electric or the reverse of the condenser unit. either way separate parts separate coverage. many home warranty's don't cover things like washers and dryers. and many require that all appliances are in good working order. the best warranty company I've worked with is first American. they cover most items including things like appliances. I have them on my rental properties.
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Took Advantage of the Situation
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Rating: 1/51
MARIETTA, GEORGIA -- What a racket! Sent out plumber to repair leaking pipe. When all was finished, was informed that I need a new pressure regulator, no coverage and a $520.00 bill to pay. Still had to pay $75 AHS deductible even though they were not going to cover. I had been paying them for over 9 years! Their offer to me......$100 if I did not cancel for my trouble, but would not pay me the $100 if I did cancel. I figured I had paid them somewhere between $4500 and $5000 over the 9 years. Do your own math. Self insure yourself. You will come out on top and not have to deal with AHS and the contractors they are in cahoots with.
     
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American Home Shield Terrible Service
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Rating: 1/51
ATLANTA, GEORGIA -- HORRIBLE! This is a national home warranty company that has over the 13 years I was a customer decreased coverage and increased prices. My most recent claim has been such a nightmare to deal with. the customer service representative I was on the phone with today was so incredibly disrespectful that she LAUGHED at me twice during our conversation. When I asked to hold for a supervisor she told me that she can't do that and that I need to get off the line or she would hang up on me. I would not recommend this company to any consumer who expects any level of customer service for their money. I have been without air conditioning for a week with three small children in August in Atlanta and no one there even seems to care. Our last service request they sent a contractor who claimed that severe demo was needed to fix a water leak and our tenant simply re-sealed the shower drain and the issue stopped. When asked it they would rebate the service charge for the negligent plumber, they simply stated we had 15 days to file a complaint and we missed the window. Either the management of this company is completely out of the loop as to what their customer service reps are doing, or this company which used to provide a decent service has become a complete scam. Now I can put my American home shied complaints on social media and invite the rest of the world to tell their horror stories as well to protect consumers from feeding this money grubbing company.
     
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No Hot Water for 3 days
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Rating: 1/51
DULUTH, GEORGIA -- We've had American Home Shield for over a year. Of course the first year was great because we paid them on time every month and nothing broke down. As soon as we renewed, our hot water heater had a leak. They sent out a technician, who complained because he had to leave his date on a Sunday night to repair our water heater. The unit worked for a week, then shutdown completely. We now have no water pressure or hot water. When we called AHS to request that someone come and fix it, the contactor they serviced couldn't come for 3 days. We asked them to refer us to another contractor and they refused b/c it was "within guidelines". Apparently having no hot water isn't considered an emergency. I'd like to see them go 4 days without a shower and see if they change their opinion. We asked if we could get another company that could come sooner, they said they wouldn't cover that.

Talk about customer service....... If the first guy wasn't so concerned about his date, he might have fixed it right the first time. Needless to say, I won't be renewing this contract again. I reported them to the BBB, hopefully, I can cancel and sign up with someone more reputable.
     
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azRider on 2013-07-16:
if it was such an emergency you could have called a plumber yourself and had one come out. then cancel AHS and get back some of your money.
CrazyRedHead on 2013-07-16:
Having no hot water is not considered an emergency but no water at all is. You can still heat the water up on the stove and fill up your tub and take a nice bath or take a bird bath out of the sink. What do you think people in the days before indoor plumbing used to do? I know it is inconvenient not to have the luxury of a shower but it is doable if it isn't there. I do agree with az though, you could have called it a plumber and had it fixed right away if it was that important to you.
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Do Not Buy Home Warranty From American Home Shield
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Rating: 1/51
CARROLL, IOWA -- This company took our money for over 10 years and as long as we didn't use their service everything was OK. When our air started to go bad they would just come put freon never repaired to leak. They did this for 4 times when we insisted they repair or look for the leak. It cost us out of pocket over 800.00 then we received a letter that they were canceling our policy.

We contacted AHS and they said every year they look at the policies and if you had a costly repair they cancel you because it isn't to their advantage to continue having you as a customer. I believe this isn't fair when they sell you the policy they strongly advise you to get it so you don't have high repair bills. As long as my home was brand new they took our money now that the home is over 10 yrs, they cancel because they feel you will start using them. AHS IS A RIP OFF DO NOT WASTE YOUR MONEY.

I hope this will help someone I wish someone had told me how they do business we would have put our money in the bank and not give it to these people.
     
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Don't do business with AMERICAN HOME SHIELD
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CARROLL, IOWA -- I took out a home warranty with American Home Shield when I purchased my home in 2002. I paid every year as the price went up and up for the sole purpose of having a warranty on my air conditioning heat pump since our house was 20 yrs old. When the heat pump finally went out after 27 years I needed a replacement. The unit they wanted to send me was the cheapest and lowest quality unit they could find. My unit was a top of the line unit in its time which was 1982 and cost 3000 dollars then. The cost of the unit they wanted to replace mine with was 1000 dollars! This is a total rip off. I got 4 quotes on comparable models to mine ranging from 5700 to 4925. AMS told me if I didn't accept the unit they were replacing mine with they would give me a cash out of 2031 dollars which the technician that was replacing it was charging 995 dollars to install it. I informed them that I hope they could sleep good at night ripping people off this way.

My advice to everyone is to not do business with these people because you'll be giving them your money for junk in return.
     
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NanS123 on 2009-11-03:
Believe me, I feel your pain. I have battled with my home warranty company (Total Protect) for a month to get heat back in my home. I think all of these so-called home warranty type companies are nothing but a big rip off and a huge waste of money.
moneybags on 2009-11-03:
With AHS, call and demand to speak to a supervisor. You may have to tell the story 2-3 times. When you get a supervisor, exp;ain the situation once again and remind them that they have a "Contractural Obligation" to replace with a similar unit. I was able to get an extension # and e-mail address. I kept on with twice daily calls and got satisfaction. And be sure you get names of every person you talk to. (I'm a realtor and my company endorses AHS. I threatened to never sell another AHS policy -- maybe that helped, too.)
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Extended Work Order/Cancelled Policy
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Until recently, I was very satisfied with the services rendered through American Home Shield. However, when I put in a request for a work order to check my hot water heater, the amount of time it took for a company to contact me and address the order extended from April 28 to June 3(which is date that my policy was cancelled.) When the company came to the house, they quoted an overcharged price to install the hot water heater and change the hoses given the fact that American Home Shield offered to pay for the hot water heater. After going to Lowes and speaking to one of their knowledgeable staff, he showed me how easy it was to install the hot water heater and hoses without having to change any of my hardware. I realized that the cost for the company to install the water heater was definitely over priced. As a result, I purchased and installed the water heater myself. After consulting with one of the representative with American Home Shield, he assured me that they would reimburse me for purchasing the hot water heater. To this date, I have not received any reimbursement. This is not my only complaint but rather another complaint concerning the companies that American Home Shield authorize contracts with to assist their customers. Some of these companies are very unprofessional. For instance, a worker from a company came to my house to fix my air conditioning unit. As a result, the worker did not fix the air conditioning unit but rather caused more damage to my air conditioning unit. Resulting in requesting other work orders to fix the problem. In conclusion to these problems, American Home Shield dropped my insurance policy refusing to renew it. It's amazing how some insurance companies can decipher which policies they will renew and while others they can drop with no warning or prior notificaton of a cancellation date.
     
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Still Waiting...
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Called in my broken washer complaint August 1. today is Sept 6. Still not fixed. I am put off constantly by unfriendly less than helpful secretaries. while I pay close to $400. a year for the service. with a $100 deductible.

I could by a new washer for that & have it delivered within the week. I'm looking for a new company.
     
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Alain on 2011-09-07:
I am not a fan of pre-paid maintenance/home appliance insurance companies since, as your review and others (on this site and elsewhere), point out that they seem to spend more time denying claims and procrastinating on making service calls than they do actually fixing a customers problem. Our appraoch is to have a home repair account (in our case checking account at local bank) that we use solely in the event of a home repair or appliance problem. We know something in the house will break or need replacement eventually, so we plan ahead so that we can choose our own contractors or buy a new appliance if necessary without putting up with a third party contractor whose goal is to save themselves money (and make maximum profit) and not to help their customers.
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BAD COMPANY!!
Posted by on
THIS COMPANY DOES NOT COVER ANYTHING AND HAS PLUMING COMPANY'S IN THEIR BACK POCKET. OUT OF ALL THE CLAIMS I FILED THEY ONLY COVERED ONE!! AND IT WAS UNION PLUMING WHO OVER CHARGED!! THEN WHEN YOU TRY TO CANCEL MEMBERSHIP THEY DO NOT ANSWER THE PHONE. I WILL HAVE TO GET A LAWYER!!
     
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Kurizumaru on 2011-01-18:
Some details might be helpful here. Also, using all caps makes your review hard to read.
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