OKLAHOMA -- I recently got screwed by American Home Shield (AHS), Ken at First Time HVAC in OKC BS at All About Comfort HVAC in OKC. I have had a home warranty contract through AHS and my 24 yr old A/C died and needs replacement. I have invested over $12,000 over the years with AHS and only had minor repairs done and AHS reps have recharged and repaired this same unit without comment about exterior blemishes or the normal wear and tear.
Ken at First Time, came and made no attempt at repair and just reported to AHS that there was damage and it was not normal wear and tear (AHS contract language) and they voided their contract obligations. On appeal, Carlos with All About did not even remove the cover or look in the unit. He wrote that it was damaged and not normal wear and tear on a 24 year old A/C.
I hired a HVAC company and they came, charged the system and the house cooled down. He agreed the unit was in need of replacement in the near future due to NORMAL WEAR AND TEAR of a 24 yr old A/C. I would not count on AHS for anything over $200 in repairs because they apparently instruct their reps like First Time and All About to write opinions in the words of their contracts which voids the customer's rights. I would not let Ken or [snip])( in my home and you should not either. In my opinion, none of these companies are honorable or Christian as advertised, and neither are their technicians. Beware of AHS, First Time and All About Comfort in Oklahoma City .
WICHITA, KANSAS -- I don't recommend AHS. They have given us the run around, and will not abide by the contract. My husband and I have paid them over a year and never called them until now to help fix our sewage pipes that are leaking in our basement.
I have two kids and my husband who is a disabled veteran breathing sewage for the past several weeks because they want to say itls not covered when in the contract it clearly states they will cover up to $1,000 and they won't pay anything. So now, I'm coming out and letting every one know, DO NOT get AHS they just take your money and won't abide by the contract, and won't pay anything. You will just have a mess on your hands and them just taking your money. I now I'm in action to get a lawyer.
DICKSON,TN -- Sat on hold for 109 minutes and finally got someone who told me I had to submit on line!!! I have 3 year old son a pregnant wife and 2 dogs in a house that the windows do not open and its 95 out side!!! I submitted the request on line and was told it will be Monday of next week before someone comes out and then they will have to get parts approved before they can repair we cannot wait that long never ever use this company they are rip off and liars. I want my ac fixed now not 3 weeks from now!!! I tried calling back and emailing and I have yet -- it s been 24 hours -- to receive a call or e mail back from them. I will have to hire my own ac guy to come and fix it no tell the other guy to go jump.i am going to a lawyer tomorrow about all this I want my money back
CARROLL, GEORGIA -- Called AHS about a main water line issue and was told by operator that most likely it was not a covered item. They asked me a few more questions and then talked to a supervisor who told them it 'might' be covered and to send a technician. I told them to NOT send a technician if they were pretty sure it would not be covered. When the tech arrived I told him the situation and he said it definitely would not be covered and that they should not have even sent him. He said he was NOT going to charge me for the visit. Later AHS billed me $75 for the tech visit. I sent them the invoice showing NO CHARGE but they still insist I pay them the $75 or my coverage will be terminated!
EAST ORANGE, NEW JERSEY -- I recently bought a home that "came with AHS" coverage for several new things in the home. I was not in the home longer than 1 week when I started to have plumbing issues. I called AHS for covered services for plumbing. They sent a plumber who did not have the proper equipment to fix the clog in the pipes. When I called next day to have a 2nd plumber come out, they refused to send 2nd opinion plumber stating that the original plumber noted the pipes actually collapsed, not that they didn't have the proper equipment to fix.
Despite disputing this lie, I had to go out of pocket and hire my own plumber and pay $750 to remove the clog, and power water clean the pipes. When I called AHS to get reimbursed, they say I can't get reimbursed because I "didn't have authorization" from them to hire my own plumber. RIPOFF - AHS basically steals your $ and then when you need their services, they do not help or cover anything!!
I have been a customer of American Home Shield for several years. For the last three years I have been calling in service calls to have my heating/ac unit fixed. They have replaced several parts that have went out causing all of my coolant to run out of the unit. Well, I am totally frustrated at this point because every time this happen it costs me another $600/700 to fill back up the unit because AHS does not cover coolant.
I understand the every year maintenance but what about fixing the problem? If the coolant is running out because of a val or something, isn't putting the coolant back in there also fixing it. The companies are putting a bandage on the problem as far as fixing and I have to suck up the biggest cost. Then I call back in to speak to a supervisor and the representative that I spoke to on the phone is completely rude and tells me that someone will call me.
CT -- They send people over who are unqualified to do the work and then charge you. Took 4 visits to fix small part on washer. Tried to get my heating fixed, and now I'm getting billed for no service rendered and I am forced to use the same contractor or they charge you again, so now I'm going with my own contractor. If I could do it again I would put the money I used to for American Home Shield away and use that for my repairs, you pay for it in constant hassles with them and lies and incompetence from their vendors.
PELHAM, ALABAMA -- We had previously had trouble with a septic tank and then called and we paid more on our policy to cover this if it ever happened again. Well we had another problem so we contacted American Home Shield. We were told they only do it for one year and then drop the coverage. We were never notified about this or told then when we paid the extra to have it covered. If you choose to use them look for every possible loop hold that they could possibly find. I believe this company is deceptive and not a reputable company. We tried to rectify it but we could never able to get to a supervisor. Beware!
LOS ANGELES, CALIFORNIA -- NOTE TO APPROVER: Exact review found at http://american-home-shield.pissedconsumer.com/review-from-los-angeles-california-20141012545599.html
American Home Shield
$480 a year. $77 co-pay for each service request. This company is dreadful - I bought policy with them years ago to cover major problems with plumbing electrical etc.that might arise but they have never covered any of the major problems I've had. For instance sparks flying out of my electrical box in kitchen was not covered and was deemed as "safe" not dangerous! I had to pay $2000 to bring in an electrician to replace the electrical box - he told me my house could have burned down! Backed up toilet sink & drains were also "not covered" because my house didn't have an outside drain access or overflow installed. When all Electrical went out in the house because of a problem with one of the lines that wasn't covered either because one line went "underground" and good old AHS doesn't cover underground lines either. So what DO they cover ? Oh if you have a slow drain they will pay for plumber to come out - you still pay $ 77 copayment and pay AHS their annual $480. Do this a few times and you realize it's way cheaper and far less frustrating to just pay for the plumber when you need them and cut AHS out completely. Dreadful waste of time and money - save yourself a lot of frustration they don't follow through on their promises to cover ANYTHING!!!
MEMPHIS, TENNESSEE -- NOTE TO APPROVER: Exact review found at the following links:
I have been a faithful customer for almost 10 years; however, this current experience with AHS has been absolutely HORRIBLE!! An AHS contractor came to my home almost 2 weeks ago (in 2 days). AHS did not like what the contractor told them was wrong, so AHS sent a 2nd contractor 3 days later who told them the same thing the 1st contractor said. In the meantime, we are SUFFERING because our upstairs AC in not working in our home. All of our bedrooms are upstairs! After talking to 6 different representatives, at AHS, and being given the run around, I called corporate office. We still do NOT have AC on the top level of our home and have no idea when the contractor is coming to fix it. As I type this message, it is almost 91 degrees upstairs where my son is sleeping. This is RIDICULOUS and UNACCEPTABLE!!! We will NOT be renewing our contract in June when it expires and we will be sharing our experience with all of our friends and family.