American Signature Furniture - Page 3

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1.4 out of 5, based on 11 ratings and
34 reviews & complaints.

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Want me to pay to return defective merchandise
Posted by on
SUNRISE, FL -- I recently purchased a 60" television stand on sale for $499. I chose to pick up my item as the delivery charge was almost $125. When we unwrapped the TV stand, it was apparent that the doors were not mounted evenly. We immediately called ASF and advised them of the situation. We were told (laugh now) to bring the stand back and they would fix it, and we could pick it up at a later date as they do not provide in-home service for picked-up items. Did I mention the stand was 150 pounds? I advised the store manager that I had an empty 5000 sq. foot house to furnish, and if I brought the TV stand back, it would be a return and not a repair. She blew me off and said okay... apparently they do not care about my business. It is easier for me to find a different furniture store than it is for American Signature Furniture to find a customer that needs to furnish 5 bedrooms, 2 living rooms, a dining room, a library, and a loft. Good riddance that I had not wasted my time purchasing anything else there.
     
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Buyer Beware, really beware
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Wow, I can't believe American Signature Furniture was so afraid that my negative posts would alert other potential customers to beware of their poor products, horrible customer service and refusal to get it right that they removed all of them from their FaceBook site. All I can say is buyer beware!
     
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BUYER BEWARE
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SARASOTA, FLORIDA -- American Signature should be forced to change their name. Literally 99% of what they sell is imported from the Far East. Cheap quality, overpriced and they do not stand behind their product. We purchased 2 leather sofas and that were represented as 100% leather. Obviously this is not true as the leather is separating from the backing and looks terrible with only moderate use. We contacted the store and customer service said "Too bad, nothing we can do. They do not make leather like they used to."

Do not do business with these folks if you want a retailer that will stand behind what they sell. There are too many other choices out there that are reputable and will stand behind their product.
Resolution Update 03/01/2011:
The Store Manager along with corporate reviewed our complaint and found out that the set we bought had many complaints - they gave us a 50% refund of the damaged product to apply to a replacement. This is fair as the couch was 4 years old.
     
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Obnoxious TV Commercials
Posted by on
Do any of you realize how totally obnoxious your TV commercials are? If I had no furniture at all and you were giving it away...I would NOT take advantage of it simply because of the offensive and obnoxious nature of your commercials. That song is completely out of sync with the subject matter of the ad...and you repeat it over and over in the course of a program. Honestly, I immediately change channels when I hear it. In fact, I had to keep from changing channels long enough to see who the company was that the commercial was for...in order to know whom to send this complain to. Apart from the fact that its OLD! It might be time to try something else.
     
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Quality has gone down
Posted by on
I bought pieces from their Camp Granada line about 1 year ago. I went in the store yesterday (10/14/2010) to purchase more pieces from the same line only to find that the quality has been cut DRASTICALLY. The furniture is now made of light weight cheap wood. The drawer boxes are smaller and no longer Dove tailed. They are stapled together. The drawer boxes don't pull out the way they used to ( I couldn't pull one out at all). The furniture is very light. The pieces I have at home are solid wood and very heavy. The new junk they are selling now is pitiful. Maybe they decided it was best to make cheap furniture given the state of the economy but I don't buy cheap furniture so they have lost my business.

The employess in the store I was in have noticed the change and they were very nice and understanding. One lady said she would bring up our issue in her store meeting, but I doubt it will change anything...at least I won't be holding my breath.
     
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Fraud
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LANSDALE, PENNSYLVANIA -- Newspaper ad plainly stated that the sofa on sale was made in Italy. In the store, the model in question had signs on it also saying that the sofa was made in Italy. When it was delivered, the sofa was tagged, "MADE IN CHINA."
     
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Waiting 6 weeks for delivery...
Posted by on
FORT MYERS, FLORIDA -- I ordered a whole house full of furniture from American Signature Furniture in Fort Myers, FL. Six weeks later, I am still waiting for a sofa ( any of the two I ordered - don't care which) or any of the chairs with ottomans that I ordered. Just cancelled the order. Customer Service is awful - snarky and rude. They really don't care - some other sucker will buy it should it ever come into the store. Not a good business model and not a company I will ever do business with again. Of course, they billed me for all the furniture immediately, before it even arrived. Buyer Beware
     
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Poor Quality
Posted by on
I must agree with the two reviews before me. I had my heart set on the Casa Moda collection at American Signature. When I took it out of the box it, too, had nicks, but I ignored them. I took the drawers out of the dresser to take it upstairs and could not put them back in because the glides broke (somehow). You can bump in to it with your body and cause another nick. I've been waiting now for a month for the glides to come in. I wish I would have read the reviews before I bought their poor quality furniture.
     
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Cut These Guys A Break
Posted by on
TRENTON, NEW JERSEY -- My husband and I purchased a couch, bed, dresser, and coffee table from American Signature in Langhorne Pa. We were told our first scheduled delivery would include our bed, couch and coffee table. When the delivery men arrived we were minus our bed. Since our new mattress was being delivered the same day I was concerned. I called the store and in one hour they had a bed pulled off their showroom floor in my bedroom for us. We only had to wait a week more to get our bed and when it came they took their loner bed out and set up our new one and moved our mattress onto the new bed. Yesterday we received our dresser and mirror. We LOVE our furniture it is exactly what we wanted and are going back to get end tables and the armoire that matches our bed. Their customer service is excellent.

The prices are markedly less than other furniture stores and as long as the quality is good and they will exchange what is not to my liking I couldn't care less where the stuff is made if it is saving me money.
     
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Quality Furniture & Quality Service
Posted by on
FT LAUDERDALE, FLORIDA -- 09/08/07 Fort Lauderdale Fl.
Sawgrass Mills Mall-

American Signature Furniture is the place people need to know about if they are looking for Quality Furniture-( workmanship is superior ) Moderate prices - Friendly and Professional Sales Department and Delivery Crew. This was my first experience with this store, I found them on the Web BUT needed to see the
actual merchandise- When I did I was very impressed with there furniture - all quality made. There is such a variety to see in the store and you can browse for hours if you like they do not RUSH you.

After taking your order they discuss the delivery - this is your choice again-
The night before they are scheduled to bring your furniture they call to confirm the time. The delivery is ON TIME, ( no waiting at home all day endlessly )

The drivers are as polite and extremely careful of other home furnishings when entering your home with the new merchandise. The pieces came completely wrapped in blankets and cellophane paper that needed to be removed. After setting up the dresser and attaching the mirror and making sure everything was perfect-and in the location of your choice They leave your home spotless and take with
them all discarded material.

You can be SURE I am writing today to let everyone know what good service from the beginning to the end this company offers. I hope after this review more people will shopthere. You will not be disappointed.

     
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