MOORESTOWN, NEW JERSEY -- I am not a picky nor am I a complainer. Threw out the last 20 years while having 4 kids and a cat... I have purchased about 6 different sofas. From just starting out from used furniture from Rent-A-Center, new from: Unclaimed Freight, Levitz, Raymour & Flanigans, due to style change or just an update, never because the furniture wasn't any good... However until I went to American Signature Furniture and purchased the "Magic Camel Sleeper Sofa" August of 2009... I was asked at the time of purchase if I wanted a Cushion Warranty and I remember thinking how odd that question was.
I repeated it to the salesman and said "really?" I told him, I purchased furniture from cheaper places than this and never had a problem like that, it wasn't a question about the springs in the sofa but the cushions... Well around April/May of 2010 the cushions became completely flat, when you sit, the frame digs into the back of your thighs, I rotate the cushions once a week & let them sit out to regain some firmness and about an hour of sitting on them they're right back to flat again... Cushion Warranty?! I should have walked out then!!
PHILADELPHIA, PENNSYLVANIA -- In Feb of 09, I went to American Signature and bought a bed frame, queen size bed, bunk beds, and mattresses. Like 4 months later I realize that it was bed bug infested!! Me and my kids were getting bit up and I thought it was mosquitoes.. So I called the company asked for the manager and told him what was going on.. He informed me that he never heard of BED BUGS!! in which I knew he was telling a lie! Then he said that he was going to send out a technician to take pictures but THERE WAS NOTHING THAT THEY COULD DO!! Then this manager had the nerve to say "why are you calling now anyway!"
They never sent the technician out AT ALL!! And those bed bugs spread like WILD FIRE!!! I had to get rid of all of my furniture, even my kids bunk beds. Never was I even contacted by them! That store is on the BLVD and RED Lion road In Philadelphia Pa! I would advise everyone to be really careful where you invest your money! I had to move because the infestation was uncontrollable! Even to this day I am trying to rebuild my life!
SMYRNA, GEORGIA -- I recently purchased a leather sofa and chair from American Signature Furniture at 2540 Cumberland Blvd in Smyrna, GA. The sales lady talked me into buying the leather warranty on the sofa and chair for nearly $250. She told me that the warranty covers 'everything' as long as we tell them what ever happen to the leather was an accident.
Recently, I discovered a few very deep scratches on the leather of the sofa and called American Signature Furniture about the scratches. I was promptly told that the warranty does not cover scratches. I then talked to the warranty company and they told me the same thing. They did tell me that it covered tears but since I already told them it was a scratch they would not cover. I then asked if I took a knife and made a tear in the sofa before I called about the scratch would it be covered. They told me it would.
I have had the most difficult time with this issue. I have to call repeatedly before anyone will return my calls at American Signature Furniture. They are very rude when I try to discuss the issue. I would not recommend American Signature Furniture to even my worst enemy! With the service I have received over this issue I will never be a customer of American Signature Furniture again!
I must agree with the two reviews before me. I had my heart set on the Casa Moda collection at American Signature. When I took it out of the box it, too, had nicks, but I ignored them. I took the drawers out of the dresser to take it upstairs and could not put them back in because the glides broke (somehow). You can bump into it with your body and cause another nick. I've been waiting now for a month for the glides to come in. I wish I would have read the reviews before I bought their poor quality furniture.
SARASOTA, FLORIDA -- My compliments to American Signature Furniture in Sarasota, FL. I purchased a leather sectional couch and two matching leather ottomans from them four years ago (in 2005). In May of this year (2009), the leather on two parts of the sectional started to peel off. When I purchased this furniture, I also purchased the repair/replacement insurance that was supposed to cover rips, peeling, spill, etc of the furniture. The insurance company refused to honor the claim.
To make a long story short, this insurance company is one that many furniture stores use and it is useless. I complained to the American Signature store in Sarasota (where I purchased the furniture). The General Manager sent a technician to my house to evaluate the furniture. They agreed that the leather on the couch should not be peeling and allowed me to replace the furniture with furniture from their store for the amount that I originally paid. They were concerned, professional and courteous during this process.
I appreciate the fact that they did the right thing, when the insurance company wouldn't. I will be purchasing more furniture from this store, based on my positive experience.
MOORESTOWN, NEW JERSEY -- Bought a couch and loveseat from ASF a few months ago. I think they may have pulled a "bait and switch." The quality of the couch which I purchased and picked up didn't seem as well put together as the showroom couches. I suppose you pay for what you get, as I got them at a good price, but they should be upfront about what your buying. When I brought the couches home one of them was missing lower back supports or something and made a weird squeaking noise when you sat on it.
Customer service was pretty good. They came buy and a service technician acted like him putting extra cotton in it was going to fix it, but I didn't agree, so they eventually let me bring it back and swap it. The new one didn't' have the same problem, but still didn't seem as nice as the showroom couch. The foam in the cushions is kind of lacking and loses support after 15 minutes of sitting.
WHITEHALL, PENNSYLVANIA -- Two years ago I purchased a leather sofa and loveseat. When it was purchased the salesperson told it has a limited lifetime warranty. Well the cable that operates the reclining portion of sofa broke. And now they say because they say its not ASF branded furniture, even though it has a tag on it stating made for ASF. There are lots of other furniture places out there, and I will never make another purchase from them!
This is recent as last month August 2011. I bought 2 bar stools with Leather fabric on the tops. They also fooled me to buy 7 years fabric leather protection on them which cost me extra. They came on a Thursday evening and the leather on the top seats peeled off on a Saturday in just 3 days without any fault of ours. We tried to get it replaced or fixed or exchanged and they refused to do it. Then we told them we are 7 years covered and still they pushed us to Stain Safe services and which pushed back the manufacturers. This went on and on and nobody wants to cover or repair the stools nor exchange them.
They have a horrible customer service and everything their ground floor sales people say is a lie. Please do not buy from that location and also never buy expensive fabric protection as the Stain Safe will never fix it. It's better to go to other furniture stores like Basset or Raymour Flanigan or Sears than ASF... Never buy Stain Safe protection also.
I won't talk much about their furniture because I haven't personally bought it and from what I've seen and heard about it, I don't plan to ever buy it. If their furniture is as poor quality as the metal bed rails I've BOUGHT TWICE in 3 years time then I'd avoid American signatures products. My husband and I were sleeping last night when all a sudden our bed rails gave in putting us to the floor. I'm going on the 3rd set of bed rails in just 3 years. My husband and I together don't weigh over 330 lbs and even if we were up in weight, if these rails were better quality they would hold up for more than a year and a half.
The manufacturer's warranty is up after 1 year so as far as American signature is concerned I'm up the creek without a paddle by only 2 months. But thanks to Value City Furniture for replacing them at no cost and giving me the option to get a completely different set of rails.
SUNRISE, FL -- I recently purchased a 60" television stand on sale for $499. I chose to pick up my item as the delivery charge was almost $125. When we unwrapped the TV stand, it was apparent that the doors were not mounted evenly. We immediately called ASF and advised them of the situation. We were told (laugh now) to bring the stand back and they would fix it, and we could pick it up at a later date as they do not provide in-home service for picked-up items. Did I mention the stand was 150 pounds? I advised the store manager that I had an empty 5000 sq. foot house to furnish, and if I brought the TV stand back, it would be a return and not a repair.
She blew me off and said okay... apparently they do not care about my business. It is easier for me to find a different furniture store than it is for American Signature Furniture to find a customer that needs to furnish 5 bedrooms, 2 living rooms, a dining room, a library, and a loft. Good riddance that I had not wasted my time purchasing anything else there.