CLAY, NEW YORK -- I went into American Signature in Clay, NY with my family SEVERAL times before deciding on a bedroom set that I really liked. Every time we went in, we were greeting annoyingly by the same salesman and never once did he remember us, even though he spoke with us almost every time we went in. He was obnoxious each time, and always with the same "WELCOME WELCOME WELCOME, what brings the WHOLE family in today?" We were in almost every week for a month. You'd think we at least looked familiar. Well after we kept coming back because I had my heart set on this particular bed set.
We spoke in detail with this man about the quality of the furniture. Also about the slanders we found on the internet about the company saying their furniture was junk and fell apart rather quickly, that customer service was terrible, they couldn't get people out to fix what was broken. All he could come back with was that they had corporate lawyers that would take care of that. Then he continued to go on about the quality, and that all of their dressers come with English Dove tailing, slats for the beds, dust covers. That we wouldn't find that ANYWHERE in upstate NY.
He bashed all of the furniture stores in the area saying their furniture couldn't come close. That dovetailing couldn't be found in this area. Well I will tell you something. I will never walk into that store again. We purchased a beautiful bedroom set at Raymour and Flanigan. The drawers are dovetailed, dust covered, the bed comes with rails AND slats which he said no other place does that. I refuse to pay for junk. The prices in American Signature are low, because their quality is low. They should be shut down for selling junk. I bought better furniture in Big Lots.
NEW JERSEY -- Purchased a bedroom set not too long ago and it is termite infested. I called the corporate office and was told 6 months have gone and there is nothing that can be done. Really? You sell me an expensive bedroom set and you cannot do anything because you use inferior wood to build it with. DO NOT SHOP HERE. THIS IS HORRIBLE CUSTOMER SERVICE.
DULUTH, GEORGIA -- I paid $1600 for a recliner sofa and love seat. 15 months later the recliner mechanism is failing. I called and was told they only cover their products for 12 months so I'm out of luck. I thought this was rather pricey so kind of assumed it would be quality. I also have metal arms poking out of the drop down tray table on the sofa. DO NOT BUY. If you want disposable furniture you can get it cheaper elsewhere.
I won't talk much about their furniture because I haven't personally bought it and from what I've seen and heard about it, I don't plan to ever buy it. If their furniture is as poor quality as the medal bed rails I've BOUGHT TWICE in 3 years time then I'd avoid American signatures products. My husband and I were sleeping last night when all a sudden our bed rails gave in putting us to the floor. I'm going on the 3rd set of bed rails in just 3 years. My husband and I together don't weight over 330 lbs and even if we were up in weight, if these rails were better quality they would hold up for more than a year and a half.
The manufacturer's warranty is up after 1 year so as far as American signature is concerned I'm up the creek without a paddle by only 2 months. But thanks to Value City Furniture for replacing them at no cost and giving me the option to get a completely different set of rails.
SUNRISE, FL -- I recently purchased a 60" television stand on sale for $499. I chose to pick up my item as the delivery charge was almost $125. When we unwrapped the TV stand, it was apparent that the doors were not mounted evenly. We immediately called ASF and advised them of the situation. We were told (laugh now) to bring the stand back and they would fix it, and we could pick it up at a later date as they do not provide in-home service for picked-up items. Did I mention the stand was 150 pounds? I advised the store manager that I had an empty 5000 sq. foot house to furnish, and if I brought the TV stand back, it would be a return and not a repair.
She blew me off and said okay... apparently they do not care about my business. It is easier for me to find a different furniture store than it is for American Signature Furniture to find a customer that needs to furnish 5 bedrooms, 2 living rooms, a dining room, a library, and a loft. Good riddance that I had not wasted my time purchasing anything else there.
Wow, I can't believe American Signature Furniture was so afraid that my negative posts would alert other potential customers to beware of their poor products, horrible customer service and refusal to get it right that they removed all of them from their FaceBook site. All I can say is buyer beware!
SARASOTA, FLORIDA -- American Signature should be forced to change their name. Literally 99% of what they sell is imported from the Far East. Cheap quality, overpriced and they do not stand behind their product. We purchased 2 leather sofas and that were represented as 100% leather. Obviously this is not true as the leather is separating from the backing and looks terrible with only moderate use. We contacted the store and customer service said "Too bad, nothing we can do. They do not make leather like they used to."
Do not do business with these folks if you want a retailer that will stand behind what they sell. There are too many other choices out there that are reputable and will stand behind their product.
The Store Manager along with corporate reviewed our complaint and found out that the set we bought had many complaints - they gave us a 50% refund of the damaged product to apply to a replacement. This is fair as the couch was 4 years old.
Do any of you realize how totally obnoxious your TV commercials are? If I had no furniture at all and you were giving it away...I would NOT take advantage of it simply because of the offensive and obnoxious nature of your commercials. That song is completely out of sync with the subject matter of the ad...and you repeat it over and over in the course of a program. Honestly, I immediately change channels when I hear it. In fact, I had to keep from changing channels long enough to see who the company was that the commercial was for...in order to know whom to send this complain to. Apart from the fact that its OLD! It might be time to try something else.
I bought pieces from their Camp Granada line about 1 year ago. I went in the store yesterday (10/14/2010) to purchase more pieces from the same line only to find that the quality has been cut DRASTICALLY. The furniture is now made of light weight cheap wood. The drawer boxes are smaller and no longer Dove tailed. They are stapled together. The drawer boxes don't pull out the way they used to ( I couldn't pull one out at all). The furniture is very light. The pieces I have at home are solid wood and very heavy. The new junk they are selling now is pitiful. Maybe they decided it was best to make cheap furniture given the state of the economy but I don't buy cheap furniture so they have lost my business.
The employess in the store I was in have noticed the change and they were very nice and understanding. One lady said she would bring up our issue in her store meeting, but I doubt it will change anything...at least I won't be holding my breath.