American Signature Furniture - Page 3

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1.4 out of 5, based on 9 ratings and
32 reviews & complaints.

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Mediocre Quality
Posted by on
MOORESTOWN, NEW JERSEY -- Bought a couch and loveseat from ASF a few months ago. I think they may have pulled a "bait and switch." The quality of the couch which I purchased and picked up didn't seem as well put together as the showroom couches. I suppose you pay for what you get, as I got them at a good price, but they should be upfront about what your buying. When I brought the couches home one of them was missing lower back supports or something and made a weird squeaking noise when you sat on it. Customer service was pretty good. They came buy and a service technician acted like him putting extra cotton in it was going to fix it, but I didn't agree, so they eventually let me bring it back and swap it. The new one didn't' have the same problem, but still didn't seem as nice as the showroom couch. The foam in the cushions is kind of lacking and loses support after 15 minutes of sitting.
     
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DD123 on 2010-11-05:
sf09er - THANK YOU!!!!!
It took me forever searching all over town for the sofa and chaise lounge I wanted. Only 3 colors of fabric, so I had to settle on that choice.
The cushions are garbage. A few days after the sofa arrived, I noticed that the foam in the cushions wouldn't 'pop' back up after getting up. I would pass by the couch the next morning, and the foam was still compressed, as if I was still sitting on it.
A week or so later, I went back into the showroom and sat on the floor model for about 30 minutes, I completed some emails, got up from the couch, and the cushion popped right back up like it was supposed to. Not like mine at home!!!
I sought out the store manager and explained that my sofa seemed different than the floor model. I mentioned that 'you get what you pay for'; and, the manager said that they've been in business for years and wouldn't be if they sold bad quality furniture. Yep, hard to argue with that.
When the tech came to replace the cushions, I mentioned that I believed the floor model and the product I received are two different quality pieces. The tech told me that he has heard other customers make the same comment.
The manager made a good point. However, I think I purchased when the quality began to go down, and now that I'm reading the negative comments, I know I'm right. I recommend that persons start writing to their respective Attorney General.
I feel that I have to tell my guests not to 'plop' down on the couch, it sounds like it would crack in half.
I've had the newly installed foam pieces for about 10 months, and they look like pancakes. They simply are of no quality like any other sofa furniture I've ever purchased.
What a mis-lead. I didn't spend a lot of money, but the floor model is clearly made so that it has a sturdy, sell-able quality to it.
Buyer beware!!!!
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Quality has gone down
Posted by on
I bought pieces from their Camp Granada line about 1 year ago. I went in the store yesterday (10/14/2010) to purchase more pieces from the same line only to find that the quality has been cut DRASTICALLY. The furniture is now made of light weight cheap wood. The drawer boxes are smaller and no longer Dove tailed. They are stapled together. The drawer boxes don't pull out the way they used to ( I couldn't pull one out at all). The furniture is very light. The pieces I have at home are solid wood and very heavy. The new junk they are selling now is pitiful. Maybe they decided it was best to make cheap furniture given the state of the economy but I don't buy cheap furniture so they have lost my business.

The employess in the store I was in have noticed the change and they were very nice and understanding. One lady said she would bring up our issue in her store meeting, but I doubt it will change anything...at least I won't be holding my breath.
     
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Skye on 2010-10-14:
From what you described, it sounds like the Oak furniture you were looking for, is now being made from partical board. Does this store manufacture the furniture, or is it manufactured by someone else? If it is, try contacting them.
GenuineNerd on 2010-10-14:
This "Camp Granada" furniture wasn't pieced together by kids from Allan Sherman's summer camp, by any chance? Hello muddah, hello faddah, you got junk called "Camp Granada". The supplier of this furniture needs to build it to high quality again. Cheap furniture belongs to Walmart or Big Lots. Not a major furniture company like American Signature.
Anonymous on 2010-10-14:
GenuineNerd, I had to laugh. Haven't heard that song in a l-o-n-g time. Does sound like the furniture company has slipped big time.
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Fraud
Posted by on
LANSDALE, PENNSYLVANIA -- Newspaper ad plainly stated that the sofa on sale was made in Italy. In the store, the model in question had signs on it also saying that the sofa was made in Italy. When it was delivered, the sofa was tagged, "MADE IN CHINA."
     
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SaMoore on 2010-08-26:
his does sound like fraud. Did you get pictures of the sign or clip the advertisement OP? Perhaps only their floor model was made in Italy???
MDSasquatch on 2010-08-26:
Made in China and assembled in Italy or vice-versa? A lot of semantic games can be confusing.
Anonymous on 2010-08-26:
Maybe the leather was from Italy? When Italy made the sofas, we were told the leather was great, but the wood they used for the frames was not. So we were steered clear of these.
RD on 2012-11-07:
italian leather is a way of processing the leather- parts for most furnitue come from Asia - but that's why the 100% leather sofa cost $800 not $8000
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Waiting 6 weeks for delivery...
Posted by on
FORT MYERS, FLORIDA -- I ordered a whole house full of furniture from American Signature Furniture in Fort Myers, FL. Six weeks later, I am still waiting for a sofa ( any of the two I ordered - don't care which) or any of the chairs with ottomans that I ordered. Just cancelled the order. Customer Service is awful - snarky and rude. They really don't care - some other sucker will buy it should it ever come into the store. Not a good business model and not a company I will ever do business with again. Of course, they billed me for all the furniture immediately, before it even arrived. Buyer Beware
     
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VCF/ASF Corporate Customer Service on 2010-06-02:
I am writing from the corporate headquarters of American Signature Furniture. We never want to hear that a customer has not had a good experience with one of our stores; but, if we do hear of such a case, we wish to do whatever we can to address and resolve the complaint. I have taken the time to read your blog and would like to reach out to you for more information and a chance to provide resolution. If you would like to send me additional information, please visit vcf.com. There you can click on customer service and contact us to submit additional details. I look forward to hearing from you.
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American Signature Furniture--BED BUGS!!!!
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PHILADELPHIA, PENNSYLVANIA -- In Feb of 09, I went to American signature and brought a bed frame, queen size bed, bunk beds, and mattresses. Like 4 months later I realize that it was bed bug infested!! Me and my kids were getting bit up and I thought it was mosquitoes.. So I called the company asked for the manager and told him what was going on.. He informed me that he never heard of BED BUGS!! in which I knew he was telling a lie! Then he said that he was going to send out a technician to take pictures but THERE WAS NOTHING THAT THEY COULD DO!! Then this manager had the nerve to say "why are you calling now anyway!" They never sent the technician out AT ALL!! and those bed bugs spread like WILD FIRE!!! I had to get rid of all of my furniture, even my kids bunk beds. Never was I even contacted by them! That store is on the BLVD and RED Lion road In Philadelphia Pa! I would advise everyone to be really careful where you invest your money! I Had to move because the infestation was uncontrollable! Even to this day I am trying to rebuild my life!
     
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Skye on 2010-05-27:
Why do you think it's their fault?? After 4 months, the bed bugs could have come from any place. If it was from their mattress, you would of noticed immediately and been bitten by them. They also could have been in a stuffed animal.

http://doyourownpestcontrol.com/bed-bugs.htm

After reading the above link, I realized they can come from many places, not just your mattress.

jktshff1 on 2010-05-27:
According to the following, 4 months would be too long a delay between purchase and infestation.
http://ohioline.osu.edu/hyg-fact/2000/2105.html
Female bed bugs lay from one to twelve eggs per day, and the eggs are deposited on rough surfaces or in crack and crevices. The eggs are coated with a sticky substance so they adhere to the substrate. Eggs hatch in 6 to 17 days, and nymphs can immediately begin to feed. They require a blood meal in order to molt. Bed bugs reach maturity after five molts. Developmental time (egg to adult) is affected by temperature and takes about 21 days at 86° F to 120 days at 65° F. The nymphal period is greatly prolonged when food is scarce. Nymphs and adults can live for several months without food. The adult's lifespan may encompass 12-18 months. Three or more generations can occur each year.
Anonymous on 2010-05-27:
How do you know the infestation came from a bed frame that you bought "like 4 months earlier?" You don't, so blaming American Signature is wrong.

And..the infestation was so bad that you had to get rid of all of your furniture and move? Sounds to me like you didn't address the problem appropriately once it was noticed.
old fart on 2010-05-27:
Sounds like someone is working up the nerve to file a lawsuit...just a guess!
old fart on 2010-05-27:
Crack and crevice treatment of mattress and box springs along with crevices found in the room(s) is best done by an "experienced pest control company".
"Do it yourself" treatments seldom work and may in fact endanger the occupant...

(Old fart- ex -exterminator for 30 years)
GenuineNerd on 2010-05-27:
They should legalize DDT again...but restrict its used to bedbug control ONLY. Bedbugs were easily killed by DDT, and it caused that problem to be pretty much eliminated until it was banned in the early 1970's. Now it seems like bedbugs are making a comeback in a big way.
DD123 on 2010-11-05:
I recently received an email indicating bed bug infestations are on the rise. The email suggested putting new clothes in the dryer for about 20 minutes to kill the bugs. The article also stated that the bed bugs are in/on new clothes, regardless of where they come from....in the U.S. and coming from overseas. It's possible she did experience this, that the bugs were introduced to her home from the new delivery. She did say she thought they were mosquito bites. Anything is possible.
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Poor Quality
Posted by on
I must agree with the two reviews before me. I had my heart set on the Casa Moda collection at American Signature. When I took it out of the box it, too, had nicks, but I ignored them. I took the drawers out of the dresser to take it upstairs and could not put them back in because the glides broke (somehow). You can bump in to it with your body and cause another nick. I've been waiting now for a month for the glides to come in. I wish I would have read the reviews before I bought their poor quality furniture.
     
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Cut These Guys A Break
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TRENTON, NEW JERSEY -- My husband and I purchased a couch, bed, dresser, and coffee table from American Signature in Langhorne Pa. We were told our first scheduled delivery would include our bed, couch and coffee table. When the delivery men arrived we were minus our bed. Since our new mattress was being delivered the same day I was concerned. I called the store and in one hour they had a bed pulled off their showroom floor in my bedroom for us. We only had to wait a week more to get our bed and when it came they took their loner bed out and set up our new one and moved our mattress onto the new bed. Yesterday we received our dresser and mirror. We LOVE our furniture it is exactly what we wanted and are going back to get end tables and the armoire that matches our bed. Their customer service is excellent.

The prices are markedly less than other furniture stores and as long as the quality is good and they will exchange what is not to my liking I couldn't care less where the stuff is made if it is saving me money.
     
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Quality Furniture & Quality Service
Posted by on
FT LAUDERDALE, FLORIDA -- 09/08/07 Fort Lauderdale Fl.
Sawgrass Mills Mall-

American Signature Furniture is the place people need to know about if they are looking for Quality Furniture-( workmanship is superior ) Moderate prices - Friendly and Professional Sales Department and Delivery Crew. This was my first experience with this store, I found them on the Web BUT needed to see the
actual merchandise- When I did I was very impressed with there furniture - all quality made. There is such a variety to see in the store and you can browse for hours if you like they do not RUSH you.

After taking your order they discuss the delivery - this is your choice again-
The night before they are scheduled to bring your furniture they call to confirm the time. The delivery is ON TIME, ( no waiting at home all day endlessly )

The drivers are as polite and extremely careful of other home furnishings when entering your home with the new merchandise. The pieces came completely wrapped in blankets and cellophane paper that needed to be removed. After setting up the dresser and attaching the mirror and making sure everything was perfect-and in the location of your choice They leave your home spotless and take with
them all discarded material.

You can be SURE I am writing today to let everyone know what good service from the beginning to the end this company offers. I hope after this review more people will shopthere. You will not be disappointed.

     
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Bad Service
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MIAMI, FLORIDA -- Do not buy!

We bought our sofa set at American signature we had to wait almost 2 months to pick it and then they only had one part of the set ready. The sofa came with a rip on the back part, and by that time we didn't even want to complain we already had enough with the bad customer service that we got over the phone by three different service reps.

We were also promised a 50 dollar credit that to this day three months later we have not received.

All in all bad place to buy.
     
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Great Product
Posted by on
ALTOMONTE SPRINGS, FLORIDA -- While I've certainly read several bad reviews of American Signature Furniture, my wife and I recently bought a dining room table and chairs for less than Wal-mart advertised. We just got the set put together and the quality is flawless, not a dent or scratch. I just wanted to add some good words about the product we've received.

Roger, Orlando
     
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