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Americredit Consumer Reviews - Page 2

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Why the Hassle
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ARLINGTON, TEXAS -- I called Americredit 2 weeks ago seeking a lien release. I purchased a car from a dealership, now out of business, which didn't get the release. I was told repeatedly by customer service that because it wasn't my account there was nothing they could do. That was not true.

I called over 2 days and talked to 5 different people, including a "supervisor", and they all gave the same misinformation. It was only resolved after a state DMV employee called on my behalf and talked to a dealer services representative. Yes they did have lien releases for non-originators of car loans and I got the form with no problem.

Why the hassle? They had no interest in the car. The car was paid off by the dealership years previously, but customer service kept denying me the paperwork. I don't believe they didn't know how to resolve this issue. I thought I would have to take legal action. The frustration I went through was ridiculous and nonsensical. Why treat customers like that?

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Unfair Business Practices
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LOS ANGELES, CALIFORNIA -- I lease a mbz s550 in 2008 and just returned the in August 2010. The lease was for 3 years at $1700 per months. About 45 days before maturity I received a letter encouraging me to buy the car. I immediately called them and told them that I would like to return the car and they told me that they will schedule an inspection and instructed me to return the car to the dealership where I bought the car. I did not hear back until a day before due the date to schedule an inspection which I accommodated them and the inspector told me everything is good and he even complimented the condition of the car. I had 4 brand new tires on the car and new registration for a whole year.

A month later I received an invoice from Americredit for $2850.99 For excess wear and tear!!! I immediately called them and asked why I was not told at the inspection time and why I was not given an opportunity to address any problems and she simply said is too late now. They told me that they have tried to reach me 9 times and nobody had answered the phone!!!! I told her that our office is open 6 days a week from 8 am to 6 pm and 21 people work here. How could they claim this? They are bunch of liars and thieves. Be aware and do not do business with these people.... I have filed a complaint with mbz of north america and BBB and they are investigating this problem....

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AmeriCrooks
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TEXAS -- I too was told by the dealership that after 6 months I could refinance the ridiculously high 18% interest rate. Well that didn't happen even after paying on time for a year. These dealerships lie to you & Americredit rapes you with the interest! My loan was for $20,000 & change, in 2 years I've paid them over $13,000 & they still want $18,000 from me. I have someone willing to pay the loan off for me because I'm out of work for the last 9 months & can no longer afford it but Americredit was not willing to work out a settlement. They want their $18,000 & that's it!

All they want to do is continue to charge me late fees because I'm having trouble paying on time now without a job & they couldn't care less. I can't afford the payments much less the late fees they're charging. They couldn't care less & where not willing to work something out. $20,000 loan, paid over $13,000 in a little over 2 years & they still want $18,000 for the pay off, do the math. They are thieves, crooks & that's putting it nicely. Stay away from this greedy company. Do not get a loan with them!

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ACH Fraudulent-Unauthorized Transactions
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I made previous arrangements on my payments due to reduced work hours. I made check by phone. I called in prior to the date the check was to be presented for payment and requested that arrangement be deleted and a new arrangement made. My banking account was charged, not for one payment, but for THREE payments all at once. Needless to say, I could not get a resolve from Americredit, as I was told to contact my bank to request an ACH Reversal, which they have the option to dispute or reverse the funds back to my account.

I'm really considering just NOT paying the freaking payment and selling the vehicle to someone who will take it to Mexico.... GOOD LUCK FINDING IT AMERICREDIT and with getting anymore of my $$$$!!! Thanks for the FREE CAR!!! You turn law-abiding citizens, who fall upon hard times, into CRIMINALS, just like you....... for survival sake!!!! Again, THANKS FOR THE CAR!!!

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We are basically stuck with it for now
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I so agree with some of the other reviews, I took this loan and agreed to everything, but the finance manager was sure that we would be able to refinance in six months or so - of course they wanted to sell the car, but I have purchased several cars from them and refinancing has been available, then everything fell apart in the country! So we are stuck with this outrageous interest rate and we pay it - what I don't like is Americredit starts calling my house BEFORE the payment is even due, and the calls are incessant, I have NEVER made a payment past the grace period and only twice past the actual due date.

I don't need them calling my house six times a day to tell me I have a car payment due in a few days, I drive the car, I am aware of its existence and they also send me emails to remind me (those I don't mind, I can ignore them.) My husband works nights and does not need to be awakened for stupid reasons, so we will continue to make the payments and hope for things to turn around and qualify for a refi!!!

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This Company Should Be Sued For Extortion!
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LA VERNE, CALIFORNIA -- My mother had an auto loan with Americredit and deferred 3 payments. She paid those back and was getting ready to make her final payment for $300 and was shocked when the bill was almost $4000. They said she owed interest for the deferred payments, even though they didn't mention this when she asked for the deferment. They told her to check her contract.

Well all the contract said was that she had the option to defer payments, not that she would be charged any interest at all, let alone what % interest. The bill was due 3 days ago. In that time they also charged an additional 300$ for a late fee and interest accrued for three days. This is extortion! Do not deal with these crooks! They also make it difficult to make a complaint because they just transfer you to voicemail. Beware - do not deal with this company! They will screw you!

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No Deferments On Auto Loan
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ARLINGTON, TEXAS -- I am current on my auto loan. Have been with the company for many vehicles that I have owned. Their monthly statements indicate they will help you to get back on track if needed, will change payment dates and or deferments to call a specific phone number.

I told them that I had cancer, going through chemo, radiation, surgery and incurred lots of medical bills and a judgment was going to be filed if I didn't come up with some extra money to keep this out of court. I still have cancer, and medical bills will continue. I asked them for a deferment for the 3/11/09 payment and they refused. I can't believe this company is advertising they will help you keep your car. Both of us are disabled by SSA and only get paid once a month. We have no extra money. What can we do about this Americredit situation?

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Americredit The Worst Of The Worst
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ARLINGTON, TEXAS -- I had a auto loan with Americredit. My finance balance was about 18100. I made 7 payments of 374.00 plus the ridiculous Western Union fee for 7 months and after 7 months the payoff balance was $17992. They credited just about 200 dollars out of $2618 at 13% interest rate. I spoke to a supervisor and she said that they penalize me with 3% to 4% extra interest because a deal with the auto dealership that I still don't know why.

They are out there to hurt customers left and right with their predatory lending. Their customer service are trained to get you not to help you. Every time you pay you have to pay a Western Union fee by phone by direct payment or on line you cannot escape from the Western Union fee. If they have to process something you have to pay. Let me make this clear that I never pay late. I just fell into the trap between the dealership and Americredit. Thank god that I refinance at 6% with my credit union. This was a nightmare. Just beware and stay away from Americredit. They will get you.

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Horrible Customer Service
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KENTUCKY -- I have been in a loan with this company for 3 months and 2 of the 3 months have been hell. Trying to get my payments in. I pay early and the payments don't go through the website. Their banking information (if saved on the site) changes monthly and they forget to make this known. I call in and just got into a fight with the representative because she refused to let me speak. She was right and I was wrong. If you want a continuous headache, go with this company. However I recommend DO NOT deal with this company at all. They shouldn't even be in business.

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Americredit is shady
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FORT WORTH, TEXAS -- Americredit is the most low ball finance company ever!! They waited until I was 56 payments into a 60 month loan with only 2,000 dollars left on my balance to repo my car. I went pick it up three days later, and paid it off but they won't remove the repo from my credit. I bought the car in 2001 and paid it off in full in 2007, but they won't remove the repo from my credit even though I own the title. The car is mine and has been paid off for four years.

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Americredit Rating:
25 reviews & complaints.
Contact Information:
Americredit
801 Cherry Street, Ste. 3500
Fort Worth, TX 76102
1-800-284-2271 (ph)
www.dealers.americredit.com
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