TEMECULA, CALIFORNIA -- I got stuck with this horrible company when they bought out my local supplier that I was happy with for 12 years. Ten months ago, I was charged $4.85 a gallon for propane which was $2.00 more per gallon than I had ever paid. I checked the market price and it hadn't gone up. I made a formal complaint to the Attorney General's office and they sent a copy to the company. The reply from Amerigas was hard to believe and almost FUNNY. They said that I didn't use enough propane, so I needed to be punished by paying MORE per gallon.
Everyone in the government from the President down has been telling us for years to conserve natural resources. My electric company offers me a rebate for turning off my air conditioner on hot days, and the Water District just told me to cut my water use. This is the reward I got for being a good American and cutting back!! On top of this they promised on the phone to send me a $135.00 refund and guess what.... it never came. We need to put this ignorant, greedy and arrogant company out of business.
ATLANTA, GEORGIA -- DO NOT DO BUSINESS!!!! Terrible service and even worse accounting. Use ANYONE but AmeriGas. After waiting weeks for service while our office building tank remained empty, we were then incorrectly billed and, after explaining to AmeriGas their mistake over 2 months, they have now sent us to collections!!! Are you kidding me?!?! Sending us to collection on an incorrectly generated invoice from THEIR office. Their company is a joke and will, hopefully, close soon. Google other customer complaints and you will see they rank about a 1 out of 5 stars on several independent websites. I repeat, DO NOT DO BUSINESS!!!
KNOXVILLE, TENNESSEE -- My tank was filled by Amerigas Propane and they charged me $3.47 per gallon. I called another company and found that the going price for them was $1.59 per gallon - almost $2.00 difference. I called Amerigas and complained and they agreed to reduce that bill from $3.47 to $2.99 - still a significant amount over the other company. I asked them why they charged so much more than the other company and the answer was "I don't know."
WINTER GARDEN, FLORIDA -- It's going on the third week since I made the call to get my residential tank topped off. Four phone calls resulted in failed promises of delivery and now I'm out of propane. I've been with the company for 9 years now and this is beyond ridiculous. Not many alternatives where I live so I may be stuck. The company mantra on the recording is about customer service and safety coming first. What a joke - this outfit is the penultimate worst. If you can use somebody else then do so.
PINEHURST, TEXAS -- AmeriGas is the worst I have ever had the misfortune of dealing with. I called to have my tank refilled on November 11th, 2013 and was told they would be out sometime that week to fill it up. On Thursday the 15th, we called again to make sure they hadn't forgotten (which has happened numerous times before). We were told they would be out on Friday the 16th. Well, no one came to fill our tank. I called again on Monday the 18th and was told that they had no record of us calling on the first time on 11th, but they did have a record of us calling on the 15th. Again, this is not the first time this has happened. They said the would be out sometime on the week of the 15th.
By Wednesday the 20th, we were out of propane, so I called Texas Star Propane and a mere 5 hours later, they had removed the AmeriGas tank, put in their tank, filled it with propane, and lit my pilot light. Texas Star Propane accomplished ALL that in 5 hours -- compare that with AmeriGas which after a week and a half and 3 calls, they still hadn't filled my tank.
But that isn't the end. On November 20th, we called AmeriGas to come pick up their tank, and were told it would be 4-5 weeks before they could come pick it up. All they would tell us is that it is peak season and all of their drivers are busy. It is now January 14th, 4 weeks after we told them to pick up their tank. I just got off the phone with them and now they are saying they won't be able to pick up their tank until sometime in February.
I spoke with the manager of the Pinehurst location, and I asked her for a corporate customer service number. She said the number was nothing more than a complaint hotline, and the complaint would be routed back to her. Basically, I'm getting nowhere with these people. Our homeowners association is complaining about the tank, and if we are fined, I told AmeriGas the bill would be going to them. Do not do business with these people, they are a joke. I highly recommend Texas Star Propane -- they are courteous, prompt, less expensive than AmeriGas, and they know how to run a business.
CLIFTON PARK, NEW YORK -- Call #1: In preparing to move out of my rental at the end of August, I contacted AmeriGas to close my account and get a refund of my security deposit and unused propane. I was advised that the landlord would have to call and either purchase the propane himself or authorize them to lock the tanks. He called them around September 1st to authorize them to lock the tanks.
Call #2: On September 9th I called to check on the status of my refund and learned that they still hadn't locked the tanks. I was told they would issue a work order to lock the tanks, and that my refund would be processed shortly afterward. I said I had already moved to my new house and left a forwarding address; I was assured the refund check would be sent to the new address.
Call #3: September 18th -- still no check. I called and learned that yes, the tanks had been locked, and that my $1000 refund had been processed -- USING MY OLD ADDRESS. I pointed out that I had left a forwarding address in my previous phone call and that it was beyond belief that I was on my third phone call to them and that this matter still wasn't resolved. Customer service representative ** said she would check with accounting; perhaps it still hadn't been mailed out and she could get it sent to the correct address, because their refund checks DO NOT get forwarded by the post office! She said she would call me back on Thursday, September 19th at the latest.
Call #4: It is now 1:00 pm on September 19th and no one has called me, so I decided to call. I was told that ** is at lunch but they assured me she would return my call. Yes, I'm sure she will.
I find that AmeriGas is *extremely* prompt and efficient in sending you a bill or getting your security deposit. That efficiency ends the moment it's time to close your account and issue a refund. FOUR PHONE CALLS and still no information on my refund. Ridiculous. Avoid this company at all costs. Bottom line: Spare yourself the headache and split your own wood before you deal with this company.
WINCHESTER, VIRGINIA -- For the past 5 yrs. I've had AmeriGas provide propane as needed for our range. After going 3 yrs. on the same fuel they decided to start charging a rental fee. This summer I called them for something and then found out the tank was in violation due to its location, which they put in to begin with. No notice was ever provided for the violation, I had to ask them to send me the info.
Due to code we would have to place the tank several feet away from the house and foot the expense to do this and once the fuel was all gone we're going to purchase our own tank and give theirs back. Today the tank was picked without prior notice, they said someone called in and told them to pick it up, but I'm the only one on the account and I didn't ask for this. Of course they won't bring it back since it's in violation. I will never deal w/ AmeriGas again and I advise you don't either.
GRIDLEY, CALIFORNIA -- I was with a different propane company that I had been with for over 15 years and never had an issue until AmeriGas bought them out. OH MY!!! What a shocker can you $4.98 a gallon? Wow, when I called to ask why the customer service representative says "well we provide great customer service?" For $4.98 a gallon I can get great customer service for $2.39 a gallon which is what I did paid off my bill with AmeriGas and got new service with Suburban and they were more than happy to help me out. NO setup fee, no hassle, great service.
SANGER, CALIFORNIA -- Needed AmeriGas to deliver propane as I was out (i.e. no heat) in Dec. AmeriGas knew that I was out of fuel! Made arrangements for delivery on a Tues. Was told driver would call when he was on his way. Finally, after waiting around the house all day for delivery (and didn't think I needed to make other arrangements), I finally called AmeriGas. I was initially told the driver had a personal issued and was unable to make the delivery. A call back a few minutes later I was given a different reason - vehicle trouble this time. (One of those two reasons was a lie.) The end result was my family spent a cold winter night without heat because of AmeriGas.