ROYAL OAKS, CALIFORNIA -- We signed up with Amerigas in 2011 when we moved to Lompico. At that time, we didn't know a lot about propane companies, and there was an Amerigas tank in the yard. So we set up an account. LESSON LEARNED. Do your research!!! These crooks charge AT LEAST DOUBLE the average price per gallon compared to other propane companies in the area. Here are the prices I've found. Amerigas, $2.79, Ferrell's, $1.33, Mountain, $1.99, Dassell's, $1.30.
Amerigas is REAMING its customers. Back in January we noticed this, so my husband, being on a fixed disability income, called their office. He told them if they didn't give him a discount, we would go elsewhere. They agreed to drop the per gallon price to $1.59. In May, they come back out and refill it we were expecting to pay approx. the same amount. BUT NO!!! It's now jacked up to $2.79.
Husband calls them and Claudia gives him a BS story about prices going up in the winter. UHHH, Claudia, it's MAY!!! So I called Claudia and she said the $1.59 was a ONE TIME COURTESY. She said she can do nothing. Did they not hear us say WE WOULD GO ELSEWHERE??? I ask who the next in line is. Rick, but of course he's in a meeting for 2 days. I ask who his boss is - Shelby - but she can only be reachable by email and Claudia advised me NOT TO!!!
DO NOT USE THIS COMPANY!!!! Unless you like paying double for your propane. See for yourself - do a search for Amerigas price-gouging. I am going to go as high as I need to go to get this bill lowered. And again, DO NOT USE THESE CROOKS!!!
PITTSBURGH, PENNSYLVANIA -- I have decided to do business with another company because of exorbitant prices I have paid for propane with this company. Amerigas will now charge a restocking fee for any propane left in tank over 5%. They do NOT repurchase any gas I have already paid for left in the tank, so I am stuck with losing my money to their company on three fronts - gas I already paid for not being reimbursed, being charged an extra $.50 for each gallon left in tank over 5%, and the $39 labor fee for taking the tank back.
They say it's a company policy not to buy back propane left in tank!!! I have had their business for over 10 years and now customer service tells me their "terms and conditions" determine NOT to reimburse me for money paid into the tank...
TEMECULA, CALIFORNIA -- I got stuck with this horrible company when they bought out my local supplier that I was happy with for 12 years. Ten months ago, I was charged $4.85 a gallon for propane which was $2.00 more per gallon than I had ever paid. I checked the market price and it hadn't gone up. I made a formal complaint to the Attorney General's office and they sent a copy to the company. The reply from Amerigas was hard to believe and almost FUNNY. They said that I didn't use enough propane, so I needed to be punished by paying MORE per gallon.
Everyone in the government from the President down has been telling us for years to conserve natural resources. My electric company offers me a rebate for turning off my air conditioner on hot days, and the Water District just told me to cut my water use. This is the reward I got for being a good American and cutting back!! On top of this they promised on the phone to send me a $135.00 refund and guess what.... it never came. We need to put this ignorant, greedy and arrogant company out of business.
ATLANTA, GEORGIA -- DO NOT DO BUSINESS!!!! Terrible service and even worse accounting. Use ANYONE but AmeriGas. After waiting weeks for service while our office building tank remained empty, we were then incorrectly billed and, after explaining to AmeriGas their mistake over 2 months, they have now sent us to collections!!! Are you kidding me?!?! Sending us to collection on an incorrectly generated invoice from THEIR office. Their company is a joke and will, hopefully, close soon. Google other customer complaints and you will see they rank about a 1 out of 5 stars on several independent websites. I repeat, DO NOT DO BUSINESS!!!
WINCHESTER, VIRGINIA -- For the past 5 yrs. I've had AmeriGas provide propane as needed for our range. After going 3 yrs. on the same fuel they decided to start charging a rental fee. This summer I called them for something and then found out the tank was in violation due to its location, which they put in to begin with. No notice was ever provided for the violation, I had to ask them to send me the info.
Due to code we would have to place the tank several feet away from the house and foot the expense to do this and once the fuel was all gone we're going to purchase our own tank and give theirs back. Today the tank was picked without prior notice, they said someone called in and told them to pick it up, but I'm the only one on the account and I didn't ask for this. Of course they won't bring it back since it's in violation. I will never deal w/ AmeriGas again and I advise you don't either.
GRIDLEY, CALIFORNIA -- I was with a different propane company that I had been with for over 15 years and never had an issue until AmeriGas bought them out. OH MY!!! What a shocker can you $4.98 a gallon? Wow, when I called to ask why the customer service representative says "well we provide great customer service?" For $4.98 a gallon I can get great customer service for $2.39 a gallon which is what I did paid off my bill with AmeriGas and got new service with Suburban and they were more than happy to help me out. NO setup fee, no hassle, great service.
SANGER, CALIFORNIA -- Needed AmeriGas to deliver propane as I was out (i.e. no heat) in Dec. AmeriGas knew that I was out of fuel! Made arrangements for delivery on a Tues. Was told driver would call when he was on his way. Finally, after waiting around the house all day for delivery (and didn't think I needed to make other arrangements), I finally called AmeriGas. I was initially told the driver had a personal issued and was unable to make the delivery. A call back a few minutes later I was given a different reason - vehicle trouble this time. (One of those two reasons was a lie.) The end result was my family spent a cold winter night without heat because of AmeriGas.
Last fall I responded to an AmeriGas propane ad for a promotion. I thought I was ordering propane but instead the tech came out December 7th and said he had to do a gas inspection before he could deliver the gas. His inspection indicated we had a leak and therefore, he said could not sell us any propane until we had the leak repaired. Our tank wasn't empty and we had never smelled gas nor had the tank gauge ever given any indication of a leak. We closed our house for the winter but left the hot water heater on as we always have.
We contacted Quality Heating from Grangeville, ID, who had done our gas piping and told them of our problem and that we needed the leak fixed. They came out May 26th and after a complete and thorough inspection with digital gauges found that there wasn't any leak.
June 1st I contacted **, the AmeriGas manager in Lewiston, and related the situation to her. She insisted that there had been a leak and refused any liability regarding the bill to Quality Heating. I called ** again June 13, 2011 to get her last name and address so I could properly address my letter to her. She refused to give either but directed me to her attorney in PA. She also refused to give me her attorney's address so I attempted to call her. I got a phone message that she would not be back in the office until June 25th and was not taking phone messages.
June 13th I called the AmeriGas national customer service line and related the problem. The representative, **, said she would get the letter I hand delivered to the AmeriGas site and also contact ** the marketing man, **'s boss, and would get back to me. She wouldn't tell me either **'s or **'s last name. She said that was their policy. I was under the impression that she would be calling me back right away.
After a few days with no reply I again called and talked to ** and she said that she or ** would for sure call me back that day. She had given the problem back to the local office who was supposed to have contacted me. (Fat chance!)
** called about 3 hours later. Unfortunately I was out but my wife took the call. He told her that he had heard I was taking this to Small Claims so it was out of his hands but that I would be receiving a letter from “ECC”. I again called ** and she said that I would be hearing from ** in legal. I did receive a letter from ** in legal basically stating that it was not their error and therefore, would not reimburse me for the gas check.
This is not a big money matter and if I had been treated politely and considerately I would not have made an issue of it. AmeriGas could have easily done that and even agreed to pay part of the bill in the interest of customer relations but that's not the way they do things. This is not a company you want to deal with.
TEMECULA, CALIFORNIA -- So the next biggest propane company, Ferrellgas was gouging me, I decided to switch to AmeriGas. So I call up AmeriGas they say they have a first time customer deal on propane which was a lot cheaper than I was paying Ferrellgas and that they also have a payment plan. The lady on the phone (**) said she didn't have the details of the payment plan, "the driver that delivers your gas will tell you all about it." So I say "well I'm paying Ferrellgas $75.00 a month will it be like that or what", ** states "yes". So I take delivery of my gas and tank I'm happy.
I get the very first bill 30 days later and it shows I owe the full amount, no problem it's the first bill and maybe someone made a mistake. So I call AmeriGas and explain "I'm on the payment plan". So Jan says "well you have to fill out some papers I'll send them to you". The papers come, I fill them out and send back. I was supposed to pay around $100.00. OK, no big deal.
Well the very next bill arrives and of course the bill states I owe the whole amount plus a late fee. OK, so I call back and explain again "I'm on the payment plan". ** says "Oh yea let me take care of that for you, your next bill will reflect your monthly payment", of course only until I mentioned it did, she remove the late fee. This same scenario goes on for over a year with me paying $100.00 a month. So eventually I need to be refilled, so I call and say "I need gas". They say "we can't fill you until you pay the balance". I say "you people would have been paid already if you could just bill me correctly, so bring me some gas and I will set it up on payment plan again".
She says "OK I'm going to send the payment plan papers again". I receive and send back. AmeriGas delivers gas and all is well again. The first bill for the new delivery comes and I bet you can guess, the bill shows I owe the whole amount. So I call them and say "Listen, I'm not paying another penny until you send me a bill that shows how much my payment plan payment is". So they say "we'll figure it out" and let me know.
Well about three months go by and here is another bill for like 250 gallons more than I even have in my tank. I only use about 300 gal. a year. So I call and tell them they had to have made a mistake. It's not possible, my tank won't fit that much gas. ** says "oh yes we know we had a driver that was filling up his friends tanks and charging you for it" Great! I say "well let me know when you figure it out". So they finally send me a revised bill with what I assume is the correct amount of gas, but of course the bill states I owe the full amount.
So I call AGAIN and ** says "just keep paying $100.00 a month and disregard the bills". OK, so I pay $100.00 a month. My last payment was on 10-21-10 and wouldn't you know it on 11-09-10 they send me to a collection company for the balance of a measly $263.44. I will prevail in this case. This will turn out in my favor. DO YOURSELF A BIG BIG FAVOR, DO NOT GET INVOLVED WITH THIS COMPANY. Do a little research and you will find this company has lost over 40 million dollars just this year.
MCFARLAND, WISCONSIN -- AmeriGas is by far the worst company to buy LP from. They are extremely unprofessional and are very discourteous as well. In plain English, they just don't care about you or your situation, they only care about how they can suck more money out of you.
I ordered a larger tank back in October of 2009, and was told by a manager, they would have a tank to me in a week or two. We discussed that because the house is nearly 3700 square feet, I would need a larger tank as the one I had was only 250 gal. We agreed they would bring a 1000 gal tank. We also talked about the fact that I live on a steep hill, that it would be wise to get the tank delivered before winter when it's difficult to get up here. 2 weeks went by with no tank, I called and the manager again said "we'll get a tank out there next week for sure". Another 2 weeks went by with no tank and again I called, and again the same response.
About the 2nd week in December I ran out of fuel which also happened to be our first major snowfall and they balked at having to come out and refill my tank. I was out of gas for 2.5 days and the temp inside was down to 48 degrees! When I told the receptionist, she said "I don't care" and that I should "get out there and shovel my driveway so they could get up it"! My driveway is about 200 feet long with a 60x90 pad at the top on a 45 degree incline. It would take a normal person days to shovel and she knew it.
Aside from all of this BS, the price per gallon in October was $1.39/gal and the price now is over $2.39/gal. If they would have brought me the tank they had promised in October, I would have paid $1,112 not counting taxes and fees. Instead I've had to fill now 3 times going on 4th and have already paid $1350 and I'm now currently at 5% in my tank and will have to fill again for another $500+ to get through this winter.
I figure they will cost me just over $1,000 before it's all over and when I speak to the front desk lady she tells me "I don't care". I told her I was instructed by Energy Assistance to file a complaint with the Public Service Dept. and the BBB and she again said "I don't care".
Through many phone calls and emails, I have figured out why. They are not regulated at all! I was told to file a petition and send it in to our legislators to get the propane industry regulated by our government. So if any of you feel you've been cheated or taken advantage of, it's up to us to send letters to our local legislators to get them to take some action and help protect us. If there were fines in place for instances like this, they wouldn't be doing what they are, and people would be losing their jobs over this lack of customer service. Trust me, AmeriGas knows exactly what they are doing and like the lady said, "they just don't care".