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Amerigas broke through a locked gate to cap a tank they don't own...
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH LAS VEGAS, NEVADA -- I do not have an Amerigas account. I tried to establish one, but they claimed my address already had an account. The previous owner of my home had an account, which she closed in April, 2019.
Amerigas came to the home on the day we closed, and filled the LPG tanks, inspected the tanks, and were notified we'd purchased the home and needed a new account.

In September, Amerigas came onto my property and capped off/locked two tanks, one of which they own (had been leased to previous owner), and capped a tank owned by the home.

LET ME REITERATE.

AMERIGAS BROKE INTO A LOCKED GATE, ON WHICH THERE IS A "NO-TRESPASSING SIGN", AND LOCKED OFF LPG TANKS THEY DO NOT OWN OR LEASE. In any realistic world, this would be breaking and entering, with theft as an add-on.

They did not notify us that they were coming, and did not notify us that they'd been.
They *broke* through a locked gate, marked "NO TRESPASSING" in order to do so.
Then, they wanted a $150.00 inspection fee, wanted to charge us for the gas in the tank that the previous owner paid for, and want another $250 to uncap the tank that is privately owned (same tank they capped without permission).

When we threatened them with legal action and going to the BBB, they said "We don't want to do business with you, so 'eff off. " Now we are stuck with locked tanks, can't feed our stove, fireplace, nor spa and it's 30 degrees outside.
These are horrible people. I feel the local manager, Mr. Najarian, is a racist, foul-mouthed pig, on top of being a liar having made multiple claims about the previous owner of our home not having paid her bills (she sent us a copy of the closed account/paid balances), that the tanks were unsafe (Amerigas inspected the tanks when we took ownership), and that the previous owner had not transferred the fuel to us (the previous owner had written a letter Xferring the fuel). He also promised to amend the problem the same day, and it's 2 months past his promise, ergo, a lie.

AVOID, AVOID, AVOID.

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AVOID Amerigas for Propane in the Hudson Valley
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DUCHESS COUNTY, NEW YORK -- After a series of billing errors, and missed appointments over the years, Amerigas backed their truck over our sewage tank and crushed the top despite having been warned not to back-up near the house. They took no responsibility, and refused to pay for $7,000 worth of damage. The company used to be locally owned and operated, Synergy Gas, with good service. But, they were purchased by the larger Amerigas, which is a terrible provider. Please find and support a local company. Try Crown Propane or any other number of providers.

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Left Me 7 Month Pregnant in the Depth of Winter Without Gas for 7 Days, Twice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- I moved into our new house in January and ran out of gas shortly after. I called for a refill and was told I needed to do an inspection that would take 5 to 7 business days to schedule, meanwhile no gas. You'd think when a new person moves in and the account is transferred over, they tell you these things, but no. They wait until you run out to figure it out on your own. After 5 days of living in a cold house and not being able to cook or take a hot shower (5 month pregnant at the time), they finally come for the inspection and then tell me I will need to schedule a fill that can take 5 to 7 business days again.

You'd think that they'd tell you they can't fill after the inspection and make sure you have a delivery scheduled right after, but no. Again left to figure it out by yourself. So then I schedule a delivery and of course the guy doesn't show up. I call and I am told "sorry he'll come tomorrow". Nothing again. I call urgent delivery who tells me I need to wait one more day before I can ask for an urgent delivery. Makes you question the definition of urgent. I finally get delivered (after getting a cold and paying over $500 in medical bills. And no discounts from Amerigas of course.

2 month later I run out of gas again, although I had been told that the local delivery service would keep an eye on our gauge to gain an understanding of our consumption and ensure delivery prior to running out. I ran out in the middle of cooking dinner with no other food in the fridge and past the closing hours for grocery stores. I call urgent delivery who tells me they can't help tonight but will make sure I get delivered the next day.

The next day I call the local office who tells me it's 7 to 10 business days to get delivery. I'm now 7 months pregnant, in the middle of the coronavirus crisis and about to be without heat for 2 weeks, no hot water, no cooking. I am told I can try to get express delivery for the lovely amount of $250, which will still have me 2 days without gas. Also there is now a 30 seconds message you cannot skip at the beginning of each phone call. A very frustrating waste of time considering I got hang up on and had to go through the whole process twice this morning.

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Worst company i have EVER dealt with
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAMPTON, CONNECTICUT -- This is absolutely the worst company I have EVER had to deal with. The first time I have gotten propane filled with them it took 3 weeks to even come to the house because I needed a safety check and they were that booked. Then they said they would deliver 3 days later. Nobody showed. After I called they finally showed up 2 days after that and said they needed to do a pressure test. I have a small heater in an office that he said did not pass the pressure test so locked out that heater and said he would let Amerigas know to send a repair man. He said the other heaters were fine and filled the tanks. I called and called to find out when they were sending someone to repair. After 3 weeks they said "we don't do repairs". Huh??? 3 different people have told me they would call me when they could set uo an appt to get someone here. Whatever, ill get it repaired on my own. We don't use the office often, if I need heat in there ill leave the foor open. I called again last Friday to get another delivery to come. She said "sometime next week". What the hell is that? Every company I've ever used tells you your delivery day. It is now a week later, nobody has come..im at 10% now and a snow storm is coming. So I call again. The lady informs me that I'm lying about calling to get a delivery and they will not be coming till I get that heater fixed. I told her we are not using that stupid heater but I do need heat to the rest of my home. After arguing with her and then the manager who continuously would not listen to a word I was saying, the manager hung up on me. She insisted my tanks were locked out, I insisted that the heater we don't use is locked out. I have never written a bad review about any company, but this one is over the top. I will spend as much time as humanly possible, in my soon to be very cold house (because its now Friday and can't get a delivery from another company last minute) To let everyone I can to stay far far away.

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PRICE GOUGING IS AN UNDERSTATEMENT - BEWARE of AMERIGAS!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROYAL OAKS, CALIFORNIA -- We signed up with Amerigas in 2011 when we moved to Lompico. At that time, we didn't know a lot about propane companies, and there was an Amerigas tank in the yard. So we set up an account. LESSON LEARNED. Do your research!!! These crooks charge AT LEAST DOUBLE the average price per gallon compared to other propane companies in the area. Here are the prices I've found. Amerigas, $2.79, Ferrell's, $1.33, Mountain, $1.99, Dassell's, $1.30.

Amerigas is REAMING its customers. Back in January we noticed this, so my husband, being on a fixed disability income, called their office. He told them if they didn't give him a discount, we would go elsewhere. They agreed to drop the per gallon price to $1.59. In May, they come back out and refill it we were expecting to pay approx. the same amount. BUT NO!!! It's now jacked up to $2.79.

Husband calls them and Claudia gives him a BS story about prices going up in the winter. UHHH, Claudia, it's MAY!!! So I called Claudia and she said the $1.59 was a ONE TIME COURTESY. She said she can do nothing. Did they not hear us say WE WOULD GO ELSEWHERE??? I ask who the next in line is. Rick, but of course he's in a meeting for 2 days. I ask who his boss is - Shelby - but she can only be reachable by email and Claudia advised me NOT TO!!!

DO NOT USE THIS COMPANY!!!! Unless you like paying double for your propane. See for yourself - do a search for Amerigas price-gouging. I am going to go as high as I need to go to get this bill lowered. And again, DO NOT USE THESE CROOKS!!!

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Do Not Repurchase Propane Left in Tank
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PITTSBURGH, PENNSYLVANIA -- I have decided to do business with another company because of exorbitant prices I have paid for propane with this company. Amerigas will now charge a restocking fee for any propane left in tank over 5%. They do NOT repurchase any gas I have already paid for left in the tank, so I am stuck with losing my money to their company on three fronts - gas I already paid for not being reimbursed, being charged an extra $.50 for each gallon left in tank over 5%, and the $39 labor fee for taking the tank back.

They say it's a company policy not to buy back propane left in tank!!! I have had their business for over 10 years and now customer service tells me their "terms and conditions" determine NOT to reimburse me for money paid into the tank...

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Would Be Funny if It Didn't Cost Money.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEMECULA, CALIFORNIA -- I got stuck with this horrible company when they bought out my local supplier that I was happy with for 12 years. Ten months ago, I was charged $4.85 a gallon for propane which was $2.00 more per gallon than I had ever paid. I checked the market price and it hadn't gone up. I made a formal complaint to the Attorney General's office and they sent a copy to the company. The reply from Amerigas was hard to believe and almost FUNNY. They said that I didn't use enough propane, so I needed to be punished by paying MORE per gallon.

Everyone in the government from the President down has been telling us for years to conserve natural resources. My electric company offers me a rebate for turning off my air conditioner on hot days, and the Water District just told me to cut my water use. This is the reward I got for being a good American and cutting back!! On top of this they promised on the phone to send me a $135.00 refund and guess what.... it never came. We need to put this ignorant, greedy and arrogant company out of business.

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Terrible Service and Even Worse Accounting
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- DO NOT DO BUSINESS!!!! Terrible service and even worse accounting. Use ANYONE but AmeriGas. After waiting weeks for service while our office building tank remained empty, we were then incorrectly billed and, after explaining to AmeriGas their mistake over 2 months, they have now sent us to collections!!! Are you kidding me?!?! Sending us to collection on an incorrectly generated invoice from THEIR office. Their company is a joke and will, hopefully, close soon. Google other customer complaints and you will see they rank about a 1 out of 5 stars on several independent websites. I repeat, DO NOT DO BUSINESS!!!

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WINCHESTER, VIRGINIA -- For the past 5 yrs. I've had AmeriGas provide propane as needed for our range. After going 3 yrs. on the same fuel they decided to start charging a rental fee. This summer I called them for something and then found out the tank was in violation due to its location, which they put in to begin with. No notice was ever provided for the violation, I had to ask them to send me the info.

Due to code we would have to place the tank several feet away from the house and foot the expense to do this and once the fuel was all gone we're going to purchase our own tank and give theirs back. Today the tank was picked without prior notice, they said someone called in and told them to pick it up, but I'm the only one on the account and I didn't ask for this. Of course they won't bring it back since it's in violation. I will never deal w/ AmeriGas again and I advise you don't either.

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Horrible Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KING OF PRUSSIA, PENNSYLVANIA -- Far back as I can remember there has been gas in my home. My mother built the home in the early 1970s. Years ago, Amerigas bought out the local gas company and attempted to charge a tank rental. Since that time, I have been able to get the rental fee removed from the account. The last time I ordered gas I told them that this is poor business practices, especially since the tank still has the old company name painted on the side of the tank and never paid a rental fee with them.

I have attempted to sign into my account online but have yet to be able to do so. They were supposed to reset all sign in information for the account. Today, I received an email from Amerigas stating that I owed $87.75. I contacted customer service and asked what it was for. They told me that it was for tank rental. I told them that I have already contacted another gas company who WILL be installing a different tank and they hung up on me without hesitation. Much better customer service already from the new company.

I contacted Amerigas again to find out if they would be issuing me a refund for the gas that remains in the tank. I was told that it would cost more to remove the gas and put it back into their tanks to be resold than what I would receive in a refund. These people are pure crooks!!! I will never return back to Amerigas. With so many customer complaints you would think that the CEO of the company would look into the issues that people are having with the company as well as why they are leaving the company.

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Amerigas Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 44 ratings and
82 reviews & complaints.
Contact Information:
Amerigas
460 North Gulph Road
King of Prussia, PA 19406
1-800-263-7442 (ph)
www.amerigas.com
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