PINEHURST, TEXAS -- AmeriGas is the worst I have ever had the misfortune of dealing with. I called to have my tank refilled on November 11th, 2013 and was told they would be out sometime that week to fill it up. On Thursday the 15th, we called again to make sure they hadn't forgotten (which has happened numerous times before). We were told they would be out on Friday the 16th. Well, no one came to fill our tank. I called again on Monday the 18th and was told that they had no record of us calling on the first time on 11th, but they did have a record of us calling on the 15th. Again, this is not the first time this has happened. They said the would be out sometime on the week of the 15th.
By Wednesday the 20th, we were out of propane, so I called Texas Star Propane and a mere 5 hours later, they had removed the AmeriGas tank, put in their tank, filled it with propane, and lit my pilot light. Texas Star Propane accomplished ALL that in 5 hours -- compare that with AmeriGas which after a week and a half and 3 calls, they still hadn't filled my tank.
But that isn't the end. On November 20th, we called AmeriGas to come pick up their tank, and were told it would be 4-5 weeks before they could come pick it up. All they would tell us is that it is peak season and all of their drivers are busy. It is now January 14th, 4 weeks after we told them to pick up their tank. I just got off the phone with them and now they are saying they won't be able to pick up their tank until sometime in February.
I spoke with the manager of the Pinehurst location, and I asked her for a corporate customer service number. She said the number was nothing more than a complaint hotline, and the complaint would be routed back to her. Basically, I'm getting nowhere with these people. Our homeowners association is complaining about the tank, and if we are fined, I told AmeriGas the bill would be going to them. Do not do business with these people, they are a joke. I highly recommend Texas Star Propane -- they are courteous, prompt, less expensive than AmeriGas, and they know how to run a business.
CLIFTON PARK, NEW YORK -- Call #1: In preparing to move out of my rental at the end of August, I contacted AmeriGas to close my account and get a refund of my security deposit and unused propane. I was advised that the landlord would have to call and either purchase the propane himself or authorize them to lock the tanks. He called them around September 1st to authorize them to lock the tanks.
Call #2: On September 9th I called to check on the status of my refund and learned that they still hadn't locked the tanks. I was told they would issue a work order to lock the tanks, and that my refund would be processed shortly afterward. I said I had already moved to my new house and left a forwarding address; I was assured the refund check would be sent to the new address.
Call #3: September 18th -- still no check. I called and learned that yes, the tanks had been locked, and that my $1000 refund had been processed -- USING MY OLD ADDRESS. I pointed out that I had left a forwarding address in my previous phone call and that it was beyond belief that I was on my third phone call to them and that this matter still wasn't resolved. Customer service representative ** said she would check with accounting; perhaps it still hadn't been mailed out and she could get it sent to the correct address, because their refund checks DO NOT get forwarded by the post office! She said she would call me back on Thursday, September 19th at the latest.
Call #4: It is now 1:00 pm on September 19th and no one has called me, so I decided to call. I was told that ** is at lunch but they assured me she would return my call. Yes, I'm sure she will.
I find that AmeriGas is *extremely* prompt and efficient in sending you a bill or getting your security deposit. That efficiency ends the moment it's time to close your account and issue a refund. FOUR PHONE CALLS and still no information on my refund. Ridiculous. Avoid this company at all costs. Bottom line: Spare yourself the headache and split your own wood before you deal with this company.
KENNEWICK, WASHINGTON -- Never again will I purchase from AmeriGas. I was charged an extra $100 to fill my home propane tank! Price for gas is currently $2.20 per gallon from Ferrellgas home delivery plus an extra $20 for fees. I was expecting about the same price from AmeriGas but I got charged $3.35 per gallon plus fees! I complained to **, the manager of our local Kennewick AmeriGas, and he advised the extra fee was for infrequent customer charge.
Now I have a 120 gallon tank that I fill up twice a year. They sucker you in by offering a low price first time and then hit you later by price gouging you. Never, ever do business with AmeriGas if you do not want to be scammed. I also told ** that I will no longer be an AmeriGas customer and he seemed fine with that. No customer appreciation at this place. I will also advise all my friends of AmeriGas scammed prices. I was a customer for over 2 years. Buyer beware!
DOVER, PENNSYLVANIA -- Well the endless strings of consumer complaints about this company AmeriGas says it all! The home I purchased 12 years ago already had a buried 500 gallon AmeriGas propane tank so I assumed the contract with AmeriGas from the prior homeowner. Not thinking at the time it would ever be such an unreasonable company to deal with year after year. The original contract was for automatic fills and soon after my first couple of years at the residence I discovered I was not hardly using any propane at all (single person does not need 500 gallons a year). This was realized when I was invoiced for $600 of propane that was never even delivered.
When I questioned them about this charge for propane never delivered, I was advised that they will charge a minimum usage fee each year if no propane was purchased. They then offered to put me on the tank rental program for $100 per year, which I was glad to agree. Each year since then (2008) the rental fee has increased a little and last year (2011) the fee was $121 which I was still OK with. Just got my new invoice for 2012 rental fee $233.20 ABSOLUTELY ridiculous increase. I suppose this increase is because I still needed no propane this past year therefore made no purchases.
It is a crime that I am doing all I can to conserve energy as the rest of the world is trying to do but yet penalized by this company AmeriGas because I don't consume what THEY think I should. If the tank was not buried I would have done away with AmeriGas a long time ago. Tried contacting AmeriGas by phone to discuss this increase but never could get through. Two attempts at 1 hour hold time each, finally my patience expired became frustrated and hung up. I suppose too many other unhappy AmeriGas customers beat me to it.
Last fall I responded to an AmeriGas propane ad for a promotion. I thought I was ordering propane but instead the tech came out December 7th and said he had to do a gas inspection before he could deliver the gas. His inspection indicated we had a leak and therefore, he said could not sell us any propane until we had the leak repaired. Our tank wasn't empty and we had never smelled gas nor had the tank gauge ever given any indication of a leak. We closed our house for the winter but left the hot water heater on as we always have.
We contacted Quality Heating from Grangeville, ID, who had done our gas piping and told them of our problem and that we needed the leak fixed. They came out May 26th and after a complete and thorough inspection with digital gauges found that there wasn't any leak.
June 1st I contacted **, the AmeriGas manager in Lewiston, and related the situation to her. She insisted that there had been a leak and refused any liability regarding the bill to Quality Heating. I called ** again June 13, 2011 to get her last name and address so I could properly address my letter to her. She refused to give either but directed me to her attorney in PA. She also refused to give me her attorney's address so I attempted to call her. I got a phone message that she would not be back in the office until June 25th and was not taking phone messages.
June 13th I called the AmeriGas national customer service line and related the problem. The representative, **, said she would get the letter I hand delivered to the AmeriGas site and also contact ** the marketing man, **'s boss, and would get back to me. She wouldn't tell me either **'s or **'s last name. She said that was their policy. I was under the impression that she would be calling me back right away.
After a few days with no reply I again called and talked to ** and she said that she or ** would for sure call me back that day. She had given the problem back to the local office who was supposed to have contacted me. (Fat chance!)
** called about 3 hours later. Unfortunately I was out but my wife took the call. He told her that he had heard I was taking this to Small Claims so it was out of his hands but that I would be receiving a letter from “ECC”. I again called ** and she said that I would be hearing from ** in legal. I did receive a letter from ** in legal basically stating that it was not their error and therefore, would not reimburse me for the gas check.
This is not a big money matter and if I had been treated politely and considerately I would not have made an issue of it. AmeriGas could have easily done that and even agreed to pay part of the bill in the interest of customer relations but that's not the way they do things. This is not a company you want to deal with.
TEMECULA, CALIFORNIA -- So the next biggest propane company, Ferrellgas was gouging me, I decided to switch to AmeriGas. So I call up AmeriGas they say they have a first time customer deal on propane which was a lot cheaper than I was paying Ferrellgas and that they also have a payment plan. The lady on the phone (**) said she didn't have the details of the payment plan, "the driver that delivers your gas will tell you all about it." So I say "well I'm paying Ferrellgas $75.00 a month will it be like that or what", ** states "yes". So I take delivery of my gas and tank I'm happy.
I get the very first bill 30 days later and it shows I owe the full amount, no problem it's the first bill and maybe someone made a mistake. So I call AmeriGas and explain "I'm on the payment plan". So Jan says "well you have to fill out some papers I'll send them to you". The papers come, I fill them out and send back. I was supposed to pay around $100.00. OK, no big deal.
Well the very next bill arrives and of course the bill states I owe the whole amount plus a late fee. OK, so I call back and explain again "I'm on the payment plan". ** says "Oh yea let me take care of that for you, your next bill will reflect your monthly payment", of course only until I mentioned it did, she remove the late fee. This same scenario goes on for over a year with me paying $100.00 a month. So eventually I need to be refilled, so I call and say "I need gas". They say "we can't fill you until you pay the balance". I say "you people would have been paid already if you could just bill me correctly, so bring me some gas and I will set it up on payment plan again".
She says "OK I'm going to send the payment plan papers again". I receive and send back. AmeriGas delivers gas and all is well again. The first bill for the new delivery comes and I bet you can guess, the bill shows I owe the whole amount. So I call them and say "Listen, I'm not paying another penny until you send me a bill that shows how much my payment plan payment is". So they say "we'll figure it out" and let me know.
Well about three months go by and here is another bill for like 250 gallons more than I even have in my tank. I only use about 300 gal. a year. So I call and tell them they had to have made a mistake. It's not possible, my tank won't fit that much gas. ** says "oh yes we know we had a driver that was filling up his friends tanks and charging you for it" Great! I say "well let me know when you figure it out". So they finally send me a revised bill with what I assume is the correct amount of gas, but of course the bill states I owe the full amount.
So I call AGAIN and ** says "just keep paying $100.00 a month and disregard the bills". OK, so I pay $100.00 a month. My last payment was on 10-21-10 and wouldn't you know it on 11-09-10 they send me to a collection company for the balance of a measly $263.44. I will prevail in this case. This will turn out in my favor. DO YOURSELF A BIG BIG FAVOR, DO NOT GET INVOLVED WITH THIS COMPANY. Do a little research and you will find this company has lost over 40 million dollars just this year.
MCFARLAND, WISCONSIN -- AmeriGas is by far the worst company to buy LP from. They are extremely unprofessional and are very discourteous as well. In plain English, they just don't care about you or your situation, they only care about how they can suck more money out of you.
I ordered a larger tank back in October of 2009, and was told by a manager, they would have a tank to me in a week or two. We discussed that because the house is nearly 3700 square feet, I would need a larger tank as the one I had was only 250 gal. We agreed they would bring a 1000 gal tank. We also talked about the fact that I live on a steep hill, that it would be wise to get the tank delivered before winter when it's difficult to get up here. 2 weeks went by with no tank, I called and the manager again said "we'll get a tank out there next week for sure". Another 2 weeks went by with no tank and again I called, and again the same response.
About the 2nd week in December I ran out of fuel which also happened to be our first major snowfall and they balked at having to come out and refill my tank. I was out of gas for 2.5 days and the temp inside was down to 48 degrees! When I told the receptionist, she said "I don't care" and that I should "get out there and shovel my driveway so they could get up it"! My driveway is about 200 feet long with a 60x90 pad at the top on a 45 degree incline. It would take a normal person days to shovel and she knew it.
Aside from all of this BS, the price per gallon in October was $1.39/gal and the price now is over $2.39/gal. If they would have brought me the tank they had promised in October, I would have paid $1,112 not counting taxes and fees. Instead I've had to fill now 3 times going on 4th and have already paid $1350 and I'm now currently at 5% in my tank and will have to fill again for another $500+ to get through this winter.
I figure they will cost me just over $1,000 before it's all over and when I speak to the front desk lady she tells me "I don't care". I told her I was instructed by Energy Assistance to file a complaint with the Public Service Dept. and the BBB and she again said "I don't care".
Through many phone calls and emails, I have figured out why. They are not regulated at all! I was told to file a petition and send it in to our legislators to get the propane industry regulated by our government. So if any of you feel you've been cheated or taken advantage of, it's up to us to send letters to our local legislators to get them to take some action and help protect us. If there were fines in place for instances like this, they wouldn't be doing what they are, and people would be losing their jobs over this lack of customer service. Trust me, AmeriGas knows exactly what they are doing and like the lady said, "they just don't care".
WARRENTON, VIRGINIA -- At the beginning of October we saw the AmeriGas truck pull up in front of our house. Since we were moving out the middle of October we asked the gas man not to fill our tank and to stop automatic fill. He said "it wouldn't be a problem." The same day we called the AmeriGas office it Warrenton to stop automatic fill. We were again told it was stopped.
On November 8th we received an email from AmeriGas saying they filled our tank and we owe $300.00. We immediately call AmeriGas and we were told there was no record of our previous requests and we were responsible to pay. We asked them to go take the gas back and we were told to there would be a reclamation fee of $130.00. If you want your account closed with AmeriGas request AmeriGas provide you in writing that your account is closed. They will probably refuse as they did with us, just don't leave their office until they provide it, they will. This is not the first problem we had with them, but it will be the last.
I bought gas from AmeriGas in July for a sum of $293.00, in January of 2012 in advance. The following month, which was February, I received a bill for tank rental for $71.00 for the year of 2012. I closed the account with AmeriGas on the 18th of April. I told them to come pick up their tank that day, and to give me a refund of the gas that was left in the tank, which was 20% which when calculated would be 50 gals. The price they charged me was 279.9 cents a gal., total price being 146 dollars and 95 cents, refund they owe me.
They came and took the tank the last of April. They sent me another bill for the tank rental for $71.02 and no money for the remainder of gas in the tank. By their rules I only owe them a prorated $24.00 since I only had the tank for not even 4 months, which would leave a remainder of $122.95. They have not sent me the rest of the money they owe me and keep sending me bills for the tank rental. I would greatly appreciate any help you could give me on this matter.
We thought we had 50% on Christmas. On Jan 5 2011, we smelled gas and called AmeriGas about a possible propane leak. They came out to find out our gauge was stuck and we had no propane. Won't fill us up. Told us we could get 200 gallons for $662 plus charge us $200 for first leak test and said they had to do it again before they put propane in! That is $862 for only 200 gallons. What a ripoff!!! And to top it all off it is our fault because we should have know to take a hammer out there to beat on the gauge!!