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Amerigas

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Refusing to accept responsibility for erroneous gas check.
Posted by on
Last fall I responded to an Amerigas propane ad for a promotion. I thought I was ordering propane but instead the tech came out December 7th and said he had to do a gas inspection before he could deliver the gas. His inspection indicated we had a leak and therefore, he said could not sell us any propane until we had the leak repaired. Our tank wasn’t empty and we had never smelled gas nor had the tank gauge ever given any indication of a leak. We closed our house for the winter but left the hot water heater on as we always have.

We contacted Quality Heating from Grangeville, ID, who had done our gas piping and told them of our problem and that we needed the leak fixed. They came out May 26th and after a complete and thorough inspection with digital gauges found that there wasn’t any leak.

June 1st I contacted Sharon, the Amerigas manager in Lewiston, and related the situation to her. She insisted that there had been a leak and refused any liability regarding the bill to Quality Heating.

I called Sharon again June 13, 2011 to get her last name and address so I could properly address my letter to her. She refused to give either but directed me to her attorney in PA. She also refused to give me her attorney’s address so I attempted to call her. I got a phone message that she would not be back in the office until June 25th and was not taking phone messages.

June 13th I called the Amerigas national customer service line and related the problem. The representative, Ella, said she would get the letter I hand delivered to the Amerigas site and also contact Walt the marketing man, Sharon’s boss, and would get back to me. She wouldn’t tell me either Sharon’s or Walt’s last name. She said that was their policy. I was under the impression that she would be calling me back right away.

After a few days with no reply I again called and talked to Ella and she said that she or Michelle would for sure call me back that day. She had given the problem back to the local office who was supposed to have contacted me. (Fat chance!)

Walt called about 3 hours later. Unfortunately I was out but my wife took the call. He told her that he had heard I was taking this to Small Claims so it was out of his hands but that I would be receiving a letter from “ECC”. I again called Ella and she said that I would be hearing from Michelle in legal.

I did receive a letter from Michelle in legal basically stating that it was not their error and therefore, would not reimburse me for the gas check.

This is not a big money matter and if I had been treated politely and considerately I would not have made an issue of it. Amerigas could have easily done that and even agreed to pay part of the bill in the interest of customer relations but that’s not the way they do things. This is not a company you want to deal with.
     
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trmn8r on 2011-10-03:
You left a house through the winter that had a propane leak reported the previous fall, and had it checked in the spring?

Interesting. I am glad that it turned out there was no leak. Since months went by, my guess is it will be hard to prevail.

There is a possible issue of tank/equipment ownership here. Is this an Amerigas-owned tank?
Fran @ AmeriGas on 2011-10-05:
Hi Mike_Warnock19. I'm sorry to hear about the difficulties you have with setting up your account. Please email us at customerfirstfran@amerigas.com and we'll see what we can due to assist. THanks!
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What A Rip Off
Posted by on
We thought we had 50% on Christmas. On Jan 5 2011, we smelled gas and called Amerigas about a possible propane leak. They came out to find out our gauge was stuck and we had no propane. Won't fill us up. Told us we could get 200 gallons for $662 plus charge us $200 for first leak test and said they had to do it again before they put propane in! That is $862 for only 200 gallons.

What a ripoff!!! And to top it all off it is our fault because we should have know to take a hammer out there to beat on the gauge!!
     
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trmn8r on 2011-01-09:
If the leak is in your house, I believe you have to pay. Outside, no. I did my own propane piping, and I had a leak which I found on my own with a soapy brush and a couple pounds air pressure in the system.

If you have a leak, it is of the utmost importance to find it. I'd pay if you don't know how to do it yourself. You don't want your house blowing up, I assume. I believe A-Gas prices once per year. I fill up once a year, in July, and get a substantial discount. The rest of the year it is quite high.
kitty1999 on 2011-01-09:
WE DID NOT HAVE A LEAK. APPARENTLY OUR GAUGE WAS STUCK AT 55% AND WE RAN OUT.
Skye on 2011-01-09:
I don't know about beating a gauge that may be frozen. It may just ending up cracking the glass and causing more damage.

But if that's what Amerigas thinks works best,then so be it. I'm not familiar with having propane for my home, but if you have a furnace, is that for oil or gas? Not sure what the propane is used for, maybe you can explain it to me Kitty,

Thanks!
trmn8r on 2011-01-09:
Kitty said they have no heat or range - that is what she uses propane for (and maybe a clothes dryer). She is getting by with electric heaters.

Tapping on the gauge is perfectly safe, as long as you don't do it with a hammer. The gauge is round, with a small window. You could safely use a piece of wood.

I have used Amerigas for 16 years, never had a gauge stick but it is perfectly understandable. There is no regular maintenance except they replace the tanks when they corrode. I honestly feel it would be the homeowner that monitors their tank to notice that the gauge hasn't moved but they used a lot of gas. A new homeowner may not know how fast it is used.

I'm totally confused about the leak that wasn't a leak, and if the OP had to pay $200 to find out there wasn't a leak. Where was the gas smelled? And why didn't the range/heat stop before they came for a gas leak? Coincidence?
Anonymous on 2011-01-09:
Be careful with the kerosene Kitty. It can be harmful to inhale. I use odorless kerosene in my hurricane lamps.
AmeriGas Customer Service on 2011-01-10:
We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
Nohandle on 2011-01-09:
Kitty, you or someone else familiar with propane gas educate us. My home is total electric so back when I visited with my bedridden mother, before her death, smelled gas when I turned on her range. It spooked me so I called the propane company and the tank was almost empty. This was in the summertime and there was no extra charge over or above the cost of filling the tank. I honestly didn't realize the smell of gas sometimes indicates a tank was near empty. I knew nothing about a gauge.
kitty1999 on 2011-01-09:
THEY PUT A ODOR IN THE PROPANE AND ITS HEAVIER THAN PROPANE THAT WAY IF YOU RUN LOW THE ODOR COMES INTO THE HOUSE (THIS IS WHAT THEY TOLD US). THE GAUGE IS ON THE PROPANE TANK OUTSIDE AND IT TELLS YOU YOUR PERCENTAGE ON HOW MUCH PROPANE IS IN THERE SO YOU CAN CALL THEM IF YOU ARE NOT ON AUTO FILL. BUT WHEN IT STICKS WHAT ARE YOU TO DO?
Skye on 2011-01-09:
I'm not familiar with anything with propane, but Kitty, do you have to have regularly scheduled maintenance and readings? Who makes sure things such as the gauge are working properly?

I'm not saying this is or is not your fault, I'm just trying to understand how it works. We have gas, and have scheduled maintenance to make sure everything is in proper working order, with our furnace.
kitty1999 on 2011-01-09:
AS FAR AS I KNOW AMERIGAS DON'T HAVE A SCHEDULED MAINTENANCE. WE HAVE ONLY HAD THEM FOR A YEAR AND A HALF. YOUR PROPANE TANK AND FURNACE ARE TWO SEPARATE THINGS. WE HAVE BOILER HEAT AND THAT GETS YEARLY MAINTENANCE. IF YOU ARE NOT ON AUTO FILL IT IS YOUR RESPONSIBILITY TO CHECK YOUR PERCENT IN YOUR TANK AND CALL YOUR PROPANCE CO.
Nohandle on 2011-01-09:
Kitty, please click your caps key. It would be easier for me to read. I really never understood how it worked. I believe my mother was on auto fill but I honestly smelled gas so you explained that one. Obviously they missed her scheduled delivery or she used so little they just skipped her until called when needed. I could deal, if needed, no range working but heat is an entirely different situation.
kitty1999 on 2011-01-09:
sorry. Yea we have no heat or range. bad thing is I have a young daughter and another on the way. Until we get another propane co.(no one is open until mon) we are using kerosene and one of them edenpures to heat our whole house.
Nohandle on 2011-01-09:
Thanks Kitty, much better. If I understand this correctly a customer is responsible for reading his own gauge/meter to determine if gas is needed. If the gauge is faulty then somehow it's the customer's fault? It's my understanding some customers own their tank and are responsible for all and some rent from the gas company and the gas company is responsible. Which is it in your case?
kitty1999 on 2011-01-09:
We rent our tank from Amerigas. When the guy came out to do a leak test he said it is very common for a gauge to stick (an elderly gentleman just went through it 2 wks ago). So his suggestion was to take a hammer out there every time we check our percentage and beat on it to make sure its not frozen. I would have assumed it was Amerigas' responsibility for faulty equipment but I guess not.
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Worst Customer Treatment
Posted by on
TEMECULA, CALIFORNIA -- So the next biggest propane company, Farrell gas was gouging me, I decided to switch to Amerigas. So I call up Amerigas they say they have a first time customer deal on propane witch was a lot cheaper than I was paying Farrell gas and that they also have a payment plan. The lady on the phone (Jan )said she didn't have the details of the payment plan the driver that delivers your gas will tell you all about it. So I say "well I`m paying Farrell gas $75.00 a month will it be like that or what" Jan states "yes". So I take delivery of my gas and tank I`m happy. I get the very first bill 30 days later and it shows I owe the full amount, no problem its the first bill and maybe someone made a mistake. So I call Amerigas and explain "I'm on the payment plan" So Jan says" well you have to fill out some papers I`ll send them to you" the papers come I fill them out and send back. I was sopposed to pay around $100.00 OK no big deal. Well the very next bill arrives and of course the bill states I owe the whole amount plus a late fee. OK so I call back and explain again "I'm on the payment plan Jan say`s " Oh yea let me take care of that for you, your next bill will reflect your monthly payment" of course only until I mentioned it did she remove the late fee. This same scenario goes on for over a year with me paying $100.00 a month. So eventually I need to be refilled, so I call and say I need gas they say " we can't fill you until you pay the balence" I say " you peolpe would have been paid already if you could just bill me correctly so bring me some gas and I will set it up on payment plan again". She say`s "OK I'm going to send the payment plan papers again" I receive and send back. Amerigas delivers gas and all is well again. The first bill for the new delivery comes and I bet you can guess, the bill shows I owe the hole amount. So I call them and say " listin I'm not paying another penny until you send me a bill that shows how much my payment plan payment is " so Thay say" we`ll figure it out and let me know. Well about three mounths go buy and here is another bill for like 250 gallons more than I even have in my tank. I only use about 300 gal. a year. So I call and tell them thay had to have made a mistake its not possible my tank won't fit that much gas. Jan say`s " oh yes we know we had a driver that was filling up his friends tanks and charging you for it" Great! I say " well let me know when you figure it out">. So they finely send me a revised bill with what I assume is the correct amount of gas, But of course the bill states I owe the full amount. So I call AGAIN and January says " just keep paying $100.00 a month and disregard the bills". OK so I pay $100.00 amonth my last payment was on 10-21-10 and wouldn`t you know it on 11-09-10 the send me to a collection company for the balence of a misley $263.44. I will prevail in this case this will turn out in my favor. DO YOURSELF A BIG BIG FAVOR DO NOT GET INVOLVED WITH THIS COMPANY. do a little research and you will find this company has lost over 40 million dollars just this year>
     
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trmn8r on 2010-11-11:
Amerigas has a horrible accounting system. I am not on a payment plan with them, but I still have problems. I rarely receive an accurate bill, often have late charges improperly applied, and never receive an updated bill. Well, they sometimes send a screen shot of my account, with hand-written corrections.

They are the cheapest game in town here, which is why I continue to use them.
weracemckay on 2010-11-12:
Dear trmn8r, You know Amerigas is so bad that I`m going to pay more money to another company for propane. And I`ve been unemployed for two years money is tight. non the less I`ve always paid them like clock work. I`m going to avoid any farther interaction with them and would encourage every one to never do business with Amerigas even if you have to pay more. Maybe you can stay out of collections that way.
AmeriGas Customer Service on 2011-01-10:
We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
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Amerigas, the "law-abiding" ripoff artists
Posted by on
MCFARLAND, WISCONSIN -- Amerigas is by far the worst company to buy LP from. They are extremely unprofessional and are very discourteous as well. In plain English, they just don't care about you or your situation, they only care about how they can suck more money out of you.

I ordered a larger tank back in October of 2009, and was told by a manager, they would have a tank to me in a week or two. We discussed that because the house is nearly 3700 square feet, I would need a larger tank as the one I had was only 250 gal. We agreed they would bring a 1000 gal tank. We also talked about the fact that I live on a steep hill, that it would be wise to get the tank delivered before winter when it's difficult to get up here. 2 weeks went by with no tank, I called and the manager again said "we'll get a tank out their next week for sure". Another 2 weeks went by with no tank and again I called, and again the same response. About the 2nd week in December I ran out of fuel which also happened to be our first major snowfall and they balked at having to come out and refill my tank. I was out of gas for 2.5 days and the temp inside was down to 48 degrees! When I told the receptionist, she said "I don't care" and that I should "get out there and shovel my driveway so they could get up it"! My driveway is about 200 feet long with a 60x90 pad at the top on a 45 degree incline. It would take a normal person days to shovel and she knew it.

Aside from all of this BS, the price per gallon in October was $1.39/gal and the price now is over $2.39/gal. If they would have brought me the tank they had promised in October, I would have paid $1,112 not counting taxes and fees. Instead I've had to fill now 3 times going on 4th and have already paid $1350 and I'm now currently at 5% in my tank and will have to fill again for another $500+ to get through this winter. I figure they will cost me just over $1,000 before its all over and when I speak to the front desk lady she tells me "I don't care". I told her I was instructed by Energy Assistance to file a complaint with the Public Service Dept. and the BBB and she again said "I don't care".

Through many phone calls and emails, I have figured out why. They are not regulated at all! I was told to file a petition and send it in to our legislators to get the propane industry regulated by our government. So if any of you feel you've been cheated or taken advantage of, it's up to us to send letters to our local legislators to get them to take some action and help protect us. If there were fines in place for instances like this, they wouldn't be doing what they are, and people would be losing their jobs over this lack of customer service.

Trust me, Amerigas knows exactly what they are doing and like the lady said, "they just don't care".
     
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Anonymous on 2010-03-08:
That is a terrible situation. However, giving the front desk clerk a hard time doesn't get you anything as that person cannot do anything. I'm guessing that why your threats and complaints get a response of, "I don't care."
Soaring Consumer on 2010-03-08:
"I don't care" is never a response that should be given to a customer. Ever. Is there another gas company you can switch to?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Customer Service
Posted by on
Rating: 1/51
PINEHURST, TEXAS -- AmeriGas is the worst I have ever had the misfortune of dealing with. I called to have my take refilled on November 11th, 2013 and was told they would be out sometime that week to fill it up. On Thursday the 15th, we called again to make sure they hadn't forgotten (which has happened numerous times before). We were told they would be out on Friday the 16th. Well, no one came to fill our tank. I called again on Monday the 18th and was told that they had no record of us calling on the first time on 11th, but they did have a record of us calling on the 15th. Again, this is not the first time this has happened. They said the would be out sometime on the week of the 15th. By Wednesday the 20th, we were out of propane, so I called Texas Star Propane and a mere 5 hours later, they had removed the AmeriGas tank, put in their tank, filled it with propane, and lit my pilot light. Texas Star Propane accomplished ALL that in 5 hours-- compare that with AmeriGas which after a week and a half and 3 calls, they still hadn't filled my tank.

But that isn't the end. On November 20th, we called AmeriGas to come pick up their tank, and were told it would be 4-5 weeks before they could come pick it up. All they would tell us is that it is peak season and all of their drivers are busy. It is now January 14th, 4 weeks after we told them to pick up their tank. I just got off the phone with them and now they are saying they won't be able to pick up their tank until sometime in February. I spoke with the manager of the Pinehurst location, and I asked her for a corporate customer service number. She said the number was nothing more than a complaint hotline, and the complaint would be routed back to her. Basically, I'm getting nowhere with these people. Our home owners association is complaining about the tank, and if we are fined, I told AmeriGas the bill would be going to them.

Do not do business with these people, they are a joke. I highly recommend Texas Star Propane-- they are courteous, prompt, less expensive than AmeriGas, and they know how to run a business.
     
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Paul on 2014-01-15:
Amerigas is a horrendous company to deal with. I've used them for 20 years, and it is just inertia and getting to know their "system" that has prevented me from switching. On another note, you are supposed to call when the tank is 10% or 15% full so what happened to you does not happen - that should be enough to last at least a few weeks.

Glad to hear you kicked AG to the curb. I keep asking myself why, but I've learned when I need to call multiple times, and what oversights to expect from them. Their billing system is all messed up as well. They fail in pretty much every category. I have to speak with them every year about correcting my bill, which usually happens on the first call. With no corrected bill, they eventually fix it but it takes 15-30 min on the phone.
Soaring Consumer on 2014-01-15:
I suggest filing a complaint with your local public utilities commission to try to compel Amerigas to remove their tank.
wilco8zh on 2014-01-15:
After e-mailing them again today, and telling them I posted scathing reviews on many different websites, I finally got a phone call. They gave me a guarantee pick-up date of February 5th and they will not charge me a pick-up fee. I stopped by the local office and got that in writing. So by the time they pick up their propane tank on Feb 5th, it will have been sitting there for 7 weeks.

I will file a complaint with the public utilities commission, I hadn't thought of that. Thanks!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Abysmal Customer Service
Posted by on
Rating: 1/51
CLIFTON PARK, NEW YORK -- Call #1: In preparing to move out of my rental at the end of August, I contacted Amerigas to close my account and get a refund of my security deposit and unused propane. I was advised that the landlord would have to call and either purchase the propane himself or authorize them to lock the tanks. He called them around September 1st to authorize them to lock the tanks.

Call #2: On September 9th I called to check on the status of my refund and learned that they still hadn't locked the tanks. I was told they would issue a work order to lock the tanks, and that my refund would be processed shortly afterward. I said I had already moved to my new house and left a forwarding address; I was assured the refund check would be sent to the new address.

Call #3: September 18th -- still no check. I called and learned that yes, the tanks had been locked, and that my $1000 refund had been processed -- USING MY OLD ADDRESS. I pointed out that I had left a forwarding address in my previous phone call and that it was beyond belief that I was on my third phone call to them and that this matter still wasn't resolved. Customer service representative Jeanette said she would check with accounting; perhaps it still hadn't been mailed out and she could get it sent to the correct address, because their refund checks DO NOT get forwarded by the post office! She said she would call me back on Thursday, September 19th at the latest.

Call #4 : It is now 1:00 pm on September 19th and no one has called me, so I decided to call. I was told that Jeanette is at lunch but they assured me she would return my call. Yes, I'm sure she will.

I find that Amerigas is *extremely* prompt and efficient in sending you a bill or getting your security deposit. That efficiency ends the moment it's time to close your account and issue a refund. FOUR PHONE CALLS and still no information on my refund. Ridiculous. Avoid this company at all costs.

***Bottom line: spare yourself the headache and split your own wood before you deal with this company. ***
     
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Soaring Consumer on 2013-09-20:
If you are still on good terms with your landlord I suggest contacting him to see if the check showed up there, he would probably be willing to mail it to you if you left on good terms.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Price Gouging
Posted by on
Rating: 1/51
KENNEWICK, WASHINGTON -- Never again will I purchase from Amerigas. I was charged an extra $100 to fill my home propane tank! Price for gas is currently $2.20 per gallon from Ferrell gas home delivery plus an extra $20 for fees. I was expecting about the same price from Amerigas but I got charged $3.35 per gallon plus fees! I complained to Terry, the manager of our local Kennewick Amerigas, and he advised the extra fee was for infrequent customer charge.

Now I have a 120 gallon tank that I fill up twice a year. They sucker you in by offering a low price first time and then hit you later by price gouging you. Never, ever do business with Amerigas if you do not want to be scammed. I also told Terry that I will no longer be an Amerigas customer and he seamed fine with that.

No customer appreciation at this place. I will also advise all my friends of Amerigas scammed prices. I was a customer for over 2 years. Buyer beware!
     
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langsethnw on 2013-01-22:
Wow, thanks for the info. I was just going to order fuel. I'll pass the info along.
Nohandle on 2013-01-22:
It appears you are the OP. Are you answering yourself? Just curious.
At Your Service on 2013-01-22:
I talk to myself all the time too. The worst part is when I disagree.
trmn8r on 2013-01-23:
I have been an Amerigas customer for 18 years, and they are horrible. They continually look for ways to work over their customers. They do have promotional rates, which may confuse a new customer. I order only once a year, and get a discount that is supposed to lure back customers who have not bought in a while.

The $20 "infrequent customer" fee sounds like a Amerigas tool to suck money out of loyal customers.

Amerigas supposedly "locks in" a rate once or twice a year, and it shouldn't change. However, it does change depending how good a customer you are, and by quite a bit.

I maintain an arm's length relationship with these chiselers. It's the most messed up utility I've ever worked with. Their billing function is virtually useless, sending out inaccurate bills and never following up with corrected versions when they correct their mistakes.
Stupendous Man on 2013-01-23:
Well, the letter writer did say he was going to advise all his friends.
LenHere on 2013-01-23:
I always check around my town before I buy propane, it can vary a considerable amount. The first fillup from a company is usually a low price and then it goes back to market price. Most companies will price match a competitor's price as long as it is NOT the first fill up.
CrazyRedHead on 2013-01-23:
Thanks, I just spit all over my desk when I realized that the commentator was also the letter writer. I also talk to myself, I'm like Duckie on CSI.
JINebec on 2013-01-29:
Crazy Redhead don't you mean NCIS?
Laurie on 2013-10-28:
I received a fill on 10-11 from this company, who I have done business with for over 30 years. 4.90 a gallon. Really? Checked with another local company-1.95 a gallon. And yes I am pissed off and changing companies!
JBWatt on 2014-03-15:
Just received a $95.00 tank rental bill. Called my local Kennewick Amerigas to see if I could buy the 120gal lp tank instead of renting it (had it for four years). They told me the tank is leased to them and would have to replace it with a new one. $479.00 for the new tank and $100 per hour to remove and reinstall. Tell me they aren't making it so stupidly expensive that I forget about this. I understand paying for them to deliver the fuel, but why be so unreasonable.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Rotten Customer service - Terrible Company
Posted by on
Rating: 1/51
WARRENTON, VIRGINIA -- At the beginning of October we saw the Amerigas truck pull up in front of our house, since we were moving out the middle of October we asked the gas man not to fill our tank and to stop automatic fill, he said it wouldn't be a problem. The same day we called the Amerigas office it Warrenton to stop automatic fill. We were again told it was stopped. On November 8th we received an email from Amerigas saying they filled our tank and we owe $300.00. We immediately call Amerigas and we were told there was no record of our previous requests and we were responsible to pay. We asked them to go take the gas back and we were told to there would be a reclamation fee of $130.00. If you want your account closed with Amerigas request Amerigas provide you in writing that your account is closed. They will probably refuse as they did with us, just don't leave their office until they provide it, they will. This is not the first problem we had with them, but it will be the last.
     
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trmn8r on 2012-11-14:
I've had Amerigas for 18 years. Their customer service and billing is horrendous. I have been through several issues with them, and have always come out on top. It has gotten to the point where I anticipate issues, they happen, I call and go through the nonsense to get charges removed. They are bottom of the barrel - I only stay with them because I get gas once a year at a discount, and propane suppliers in general aren't pleasant to work with.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Yearly Propane Tank Rental Charge
Posted by on
Rating: 1/51
I bought gas from Amerigas in July for a sum of $293.00, in January of 2012 in advance. The following month, which was February, I received a bill for tank rental for $71.oo for the year of 2012. I closed the account with Amerigas on the 18th of April. I told them to come pick up their tank that day, and to give me a refund of the gas that was left in the tank, which was 20% which when calculated would be 50 gals. The price they charged me was 279.9 cents a gal.,total price being 146 dollars and 95 cents, refund they owe me.

They came and took the tank the last of April. They sent me another bill for the tank rental for $71.02.and no money for the remainder of gas in the tank. By their rules I only owe them a prorated $24.00 since I only had the tank for not even 4 months, which would leave a remainder of $122.95. They have not sent me the rest of the money they owe me and keep sending me bills for the tank rental.

I would greatly appreciate any help you could give me on this matter. Sincerely yours William Mosley, 6730 Matt Hwy. Cumming Ga. 30028[snip]
     
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trmn8r on 2012-05-13:
I have been an Amerigas customer for 17 years, and in that time have had billing issues on average once every 2 years.

In every case, I was able to get the issue resolved by calling the local office. That is what I suggest you do. Good luck.
Margaret Taylor on 2014-03-31:
I have persistently attempted to collect a refund due from Amerigas for the past two months. Finally, I had to contact their Customer Care Center for assistance. It was not a good experience at all. The inquiries were lengthy. However, no one was dis-courteous to me. Hopefully, now it is being handled.
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Propane Tank Rental Rip Off!
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DOVER, PENNSYLVANIA -- Well the endless strings of consumer complaints about this company Amerigas says it all! The home I purchased 12 years ago already had a buried 500 gallon Amerigas propane tank so I assumed the contract with Amerigas from the prior home owner. Not thinking at the time it would ever be such an unreasonable company to deal with year after year. The original contract was for automatic fills and soon after my first couple of years at the residence I discovered I was not hardly using any propane at all (single person does not need 500 gallons a year). This was realized when I was invoiced for $600 of propane that was never even delivered. When I questioned them about this charge for propane never delivered, I was advised that they will charge a minimum usage fee each year if no propane was purchased. They then offered to put me on the tank rental program for $100 per year, which I was glad to agree. Each year since then (2008) the rental fee has increased a little and last year (2011) the fee was $121 which I was still OK with. Just got my new invoice for 2012 rental fee $233.20 ABSOLUTELY ridiculous increase. I suppose this increase is because I still needed no propane this past year therefore made no purchases. It is a crime that I am doing all I can to conserve energy as the rest of the world is trying to do but yet penalized by this company Amerigas because I don't consume what THEY think I should. If the tank was not buried I would have done away with Amerigas a long time ago. Tried contacting Amerigas by phone to discuss this increase but never could get through. Two attempts at 1 hour hold time each, finally my patience expired became frustrated and hung up. I suppose too many other unhappy Amerigas customers beat me to it.
     
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Alain on 2012-01-10:
You may want to take a moment to file a complaint at http://www.attorneygeneral.gov/complaints.aspx?id=33 and also http://www.ftc.gov/bcp/index.shtml
klynn225 on 2012-02-15:
AMERIGAS: FRUADULENT BILLING PRACTICES AND INCOMPATENT ACCOUNTS RECEIVABLE DEPT. My husband and I moved to northeastern PA from Texas in Oct 2010 and ended up moving into this rent trap with Amerigas propane tanks already connected. So as soon as we were set up with service we elected budget billing
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