After enduring a year of terrible customer service, the $100 yearly fee increase from $450 to $550 and the sudden $175 fee for "extra cardholder" we called the cancel our platinum card. We were told that unless we chose another product, we would forfeit all our points for the current billing cycle. The representative then tried to bully us into choosing another card.
American Express is really nothing more than a criminal Enterprise designed to benefit the company and zombie customers. If you like being treated like a second-class citizen, endure bait-and-crap schemes and, essentially, lighting a match to your hard-earned money, go for it! I would encourage all current customers to carefully check their monthly statements.
If you have an American Express get rid of it as soon as possible. If a hotel double charges your card and you dispute it, American Express makes you pay the double charge in full on your bill even when they credit the charge back. If you don't pay the disputed charge in full then they will charge you interest on your total bill. You have to wait 2 to 3 bill statements to make sure you get the credit back. THIS IS FRAUD ABUSE!
A normal credit card immediately credits your account for fraud charges. You don't have to pay them to then get reimbursed at a later date. AX has held hundreds of my dollars on false charges and are finally sending me a check for all the required overpayments, it's been 4 months. FIGHT BACK! Close your accounts. I canceled all 3 cards I have with them. Chase Sapphire is 100% better, if you need a replacement card with a better disputes staff.
Called American Express regarding my 1st and only late fee since I open the account in 2014, which was not done on purpose as I thought that I had paid them, until I realized that I forgot to set it up in my BOA bill pay. When I realized that I did not make the payment, that same day I went ahead and called American Express and paid the bill in full via their automated phone line the statement was only $87.00. Today when I call after receiving the late fee statement I called and explained the situation and they refused to credit the account. Well with that being said I closed the account and no longer EVER do business with this company again.
ILLINOIS -- Called AMEX, representative had solution but phone disconnected. Called again, representative said first representative was wrong. Moved to a manager who would escalate to Customer Relations and they would call me. Customer relations never called as was promised. I called again, and this representative had another story... nobody would be calling me! Case closed. They are awful. Have two AMEX cards. Cancelled one. The other will cancel soon. There are a lot of card providers to pick from... like VISA, Discover! (credit score 800+).
OLYMPIA, WASHINGTON -- I got an AE card through Delta Skymiles. I signed up for automatic payment. But every month AE messed it up and I got duplicate bills anyway. After three times and wasted hours, I cancelled their card. All my other bills are paid automatically but AE could never get it right.
Took 1 week to book due to website outages, 10 + hangups. Wrong dates on transfers, no call backs, changed upgrade, no upgrade. Holland American said call Amex. Amex says call Holland. No answer 15 calls 9 emails a day. Trip on Sunday and I am completely stressed out.
DO NOT USE AMERICAN EXPRESS. They lie. American Express mailed me a credit card solicitation saying I would get 60,000 Hilton Honor points after applying for AMEX card and spending $1,000. I accepted the offer and in the past couple months spent about $2,000 but no Hilton Honor points were awarded. I called to inquire and they said I wasn't eligible because me or name had done in past. I don't remember and they couldn't provide any evidence.
Bottom line is they sent me the solicitation and accepted my application. This is DECEPTIVE advertising on part of American Express. They charge merchants more than other credit cards so many merchants won't accept it or they charge the customer extra for using. I found that out while trying to get the 60k points they stole from me.
I have had a long and bad history with AE that ended when they canceled my business card without notice the day after I cleared a $700 charge with them. They closed over 125,000 business accounts that day because they wanted to end the "unlimited" balance card. They sent all the accounts to a collection agency that was very confused when they discovered that in 12 years I had not missed a payment, and did not owe anything at all at the time they closed the account. Now they have sent me the refund notice.
The website is either down or their information in the letter is wrong because after four days the website still does not recognize the name and account number that AE sent me. This has been reported to AE by way of a forum and AE has denied that the website does not work every day during that four day period. And of course the telephone number is also busy. People who know me know not to use American and Express in front of me in the same paragraph. They are worse than...the IRS!
DALLAS, TEXAS -- AMEX customer service is sloppy, inefficient, and has gone significantly down over the past few years. As a 30-year AMEX customer with an excellent credit rating, my AMEX was my go-to card and I "sang its praises to everyone" that would listen. Previously, my AMEX experience had been extremely customer-centric but now they are unforgivably ridiculous when it comes to customer service.
To recap my experience, at 4:34pm on Friday, February 1, 2013, I called AMEX to alert them that I could not find my credit card. I knew I just used it a Chamberlain's restaurant for a client lunch and had gone straight home. So I asked the AMEX representative what I needed to do. The AMEX representative told me, "No worries, an alert would go on the card effective immediately and she didn't see any additional purchases on the card."
I found my card in my pocket about two hours later and I called AMEX back on the same day (Friday, February 1) at 6:16pm to let AMEX know that "I found my card and it had never been out of my possession - and what do I need to do next." The AMEX representative told me that since my old card was expiring in February 2013, the new card would be sent to me and that nothing else needs to be done.
And I did repeat what the AMEX representative said to confirm that I understood the representative correctly, "That I could begin using the new card once it arrived." And the AMEX representative confirmed, "Yes, you will have to activate the card but you can begin using it immediately."
I received the new AMEX card on Monday, February 4 and I called on the same day to validate the new card at 1:09pm which I did by voice command. Since I'm in the middle of a major house repair and need use of my AMEX card, I also immediately called AMEX customer services on the same day (Monday, Feb 4) at 2pm to confirm that the new card was valid and that I was good to go and could begin using the new card immediately. I explained the lost card situation to the AMEX representative and he assured me the card was valid and there was no problem. And then he spends the next few minutes trying to up sell services to that new card.
I used the card several times throughout the week of February 4 to buy buy gas, food, etc. And I used it for a client lunch meeting on Saturday, Feb 9, 2013 and the charge went through with no problems. However, when I took the client and his family to purchase some gifts, the card was denied. And I ended up losing that $50K client - as accountability is one of the main qualities a client looks in me.
So thanks to AMEX, I looked foolish in front of this customer and lost this $50K customer. When I called AMEX on Sunday, Feb 10 at 1:32pm to determine why my card purchase was denied, I was told that, "The card is invalid because it was reported lost." Are you kidding me?
AMEX had four opportunities to tell me the card they were sending me would be invalid. Four times I called AMEX: 1. When I called to alert AMEX of a "lost card"; 2. To alert AMEX that I found my lost card and that it was never out of my possession; 3. When I called to validate the new card; and 4. When I called AMEX to confirm the card was valid but your representative did find time to try to up sell me more capabilities to.....a useless card. Not to mention that you have my phone an email address and could have effortlessly sent or called me about this invalid card. I'm just sick about this card and the extremely declining AMEX customer service.
Have two cards and been a member since 1989 (20 years). Was in Mexico and had my backpack was lost. My ID, cash, and cards were in my backpack. Ended up staying in Mexico 3 extra days because on an injury, and the doctor recommended I not fly immediately.
So I am laid up with a back injury and my backpack, with all of my cash, ID, and cards are gone. I call my Platinum card people and speak to ** for 90+ minutes (roaming fees for the cell phone will be more than $200 USD). ** gets my information and is very assuring. I give her the police report number I got from the Puerto Vallarta Police department (who responded within 10 minutes of being notified).
** is assuring that I will get a replacement card the next day, and that they will send me cash. She had to pass my case on to the next shift to follow-up first thing in the morning. I told them I only needed about $300 to complete the trip and get home. The next day I call saying they cannot get to anyone at the police department because the lines are always busy and the only number they could get did not know how to help them. So, I was told they would not help, since they could not verify the emergency.
Thank God that I was able to call friends to wire me some cash. American Express talks about how they will do anything to help you if you are in trouble while traveling. After 20 years with them, I found out the words they were saying are in fact, NOT TRUE. They left me with no cash or credit cards in a foreign country. I could not buy food or taxis, as I had no money. My back injury kept me lying in bed, but thankfully, I was able to get cash sent to me and a friend in Mexico got it picked up. American Express just left me there, stranded.
I called today, since I am back home. I cancelled the card. When I told them why (they did ask) I told them. The representative told me she would be happy to close my account, read the required legal notice, and closed my account. Obviously they do not care about me as a member either. But simple compassion tells us that if we are told we will get help in a time of crisis, have known the person for 20 years, and a crisis comes up - the promise we made should be kept at even a minimal level. What happened to that immediate replacement card promise? What about that traveler's assist?
Today I was told by the American Express Representative that she was happy to close the account at my direction. How cold. Be warned, I think that American Express has joined to companies with little to no integrity. They were glad to take my cash, but when the service they promised was required, they no only failed to provide it, they did not care that they left someone stranded in a foreign country without means to eat, move around, or return home.
Thank God for my friends. But everyone else, I think that there are many VISA companies that might be more helpful than American Express was, at a time of crisis. I am glad my injury was not life threatening, and happened when I still had cash. American Express would have left me on the street, like they did last week when I was traveling.