Letter to CEO
Let me start off by stating how displeased I am with American Express. I have been a loyal card member for several years now. I have always paid my bill on time and usually pay more than what is due. ... read full review5 Replies - Latest reply on 03/30/2009
I wanted an american express gold card because in my mind it was one of the best cards to have and their customer service was terrific. I have found through my own experience that this is not so. Let ... read full review11 Replies - Latest reply on 10/22/2007
I Just Don't Get It
INDIANA -- I've read so many of the other complaints against American Express - now I'm ready to add my 3 cents (literally).
Towards the end of last year I received a letter from AX advising me that they lowered ... read full review1 Replies - Latest reply on 01/22/2009
Activation of gift card
PHOENIX, MARYLAND -- My husband and I received many gift cards as wedding gifts (we were married in Oct 06) and Christmas gifts. We received Visa and American Express gift cards. Those who gave us American Express gift cards ... read full review5 Replies - Latest reply on 08/28/2007
Improper lowering of line of credit
EVERYWHERE, ALABAMA -- I am requesting your assistance with a matter that has apparently developed from new credit regulations resulting from the 2008/2009 credit crisis.
American Express has unnecessarily and inappropriately ... read full review7 Replies - Latest reply on 04/07/2012
AMEX Knows How To Cover Their Asses
SALT LAKE CITY, VIRGINIA -- In March of 2001 the Wyoming Highway Patrol seized about $10,000. worth of AMEX travellers checks from me. Subsequently they turned the checks over to the US Secret Service. The US Secret Service held ... read full review69 Replies - Latest reply on 01/12/2012
I am a personal assistant. I am now handling a dispute case for my boss. Put aside the validity of the case. The main point is the dispute officer is very disrespectful. The officer's reply e-mail was rude and my boss was very pissed.
3 Replies - Latest reply on 09/19/2008Add reply
No matter how the case goes on, who's right, who's fault... I believe being polite to the customer is always most important.
FT LAUDERDALE, FLORIDA -- Doesnt matter how long you have been with American Express doesn't matter how much membership fee you have paid to them at present we paid $180.00 a year, they without permission goes to the credit bureau report and without checking with you they make their own decision in lowering your credit limit, they have the nerve of stating because you "have too much credit" what a nerve, if you're in business you have too much credit..is useless talking to them, they just don't care about anybody, they think they are number #..Capital one is a better card with no membership, high credit limit, some times some memberships..nice customer service, helpful, american express you sucks..You have no right on going to your card memeber [bureau report without permission especially for no reason, my account is not past due, has never being past due..Maybe someone in your office is stealing info..after all the credit bureau contains a lot of info..Add reply
It says on the site you can give to non-profits of your choice. As I see it you have five choices which is far from the multiple nonprofits of the past. When I chatted with Amex she suggested I give gift cars. Of course they are Amex cards which are 2x the amt. What has happened? Are only the big non profits the ones to gain in rewards charity giving? Very disappointing! Add reply