[X]
Feedburner count

American Express - Page 3

Star Half star Empty star Empty star Empty star
53 Reviews & Complaints
www.americanexpress.com

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible costumer service
Posted by Adaujka on 08/30/2012
The worst customer service ever. Everytime you call in regards to any issues the reps seem to not pay attention to anything. Never resolve anything, but keep promising and later find out nothing was taken care off. Never in my life seen this kind of customer service(reps seem to have ADD ).
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2012-08-30:
Can you be more specific? What was the issue? What happened each time you called? What were you told would be done?
Posted by madconsumer on 2012-08-30:
any time i have contacted american express via the telephone, the customer service has always been 100% professional, courteous, and resolved my questions.
Close commentsAdd reply


StarStarEmpty StarEmpty StarEmpty Star
American Express's crappy customer service hides behind an obsolete reputation
Posted by Jthechu365 on 08/07/2012
NEW YORK, NEW YORK -- This is more a review for the customer service of American Express in general. I've been an American Express blue cash card customer for about 4 years now since college – Recently I decided to upgrade to the Gold premier card for a few reasons:

1) $0 introductory annual fee
2) Increased spending habits (particularly in travel)
3) Need to purchase airline tickets for flights planned later this year; including one I need to purchase immediately for a flight next week (3x points would have been nice for this)

I had some special circumstances when I applied - I needed to expedite the delivery process in order to purchase the ticket for the upcoming flight becausse the normal 7-10 business day deliver would have been too late. I KNEW this was possible since a friend of mine just applied and received his in 2 business days. However, after speaking to at least 4 different people in the “Apply by Phone” department, everyone denied it was possible and instead gave me a canned lie that “the system will not be updated even if we do a rush delivery.” One representative, upon a request to be transferred to a supervisor, chose to hang up on me instead!

After finally getting in touch with the supervisor there, she suggested I apply online as my friend has done. I ended up doing this, and upon speaking to Omar through the online process, he assured me immediately that it was possible to expedite the delivery of the card. Why one department within Amex CANNOT expedite delivery and another can completely baffles me and seems to paint a picture of Amex as a ridiculous bureaucracy. The only reasoning really I can grasp behind this is that Amex cares more about acquiring a new customer (my friend), rather than retaining good loyal customers who have excellent credit.

I thought the problem was solved, but when I called back the next day to confirm that the card should be expedited (as Omar instructed) it turns out I was processed for the wrong card! (Amex Gold, not Gold premier) I’m not sure how exactly this could have happened, whether there was some bug with the website (which is poorly implemented to begin with as words flicker in and out) or some kind of miscommunication with whoever I talked to afterward, but before I applied online I carefully reviewed the card application, confirmed that I was applying for the one with $0 introductory annual fee and then $175 thereafter, while my friend who also applied for the same card sat right next to me as an eyewitness and guided me through exactly what he did!

Frustratingly, I then had to sit through 3 more hours of waiting and re-explaining my issue to about 5 more representatives, including a conversation with Steve, an unhelpful and very bored supervisor from customer service, who for some reason chose to adamantly argue an irrelevant point that Amex has no authority to control what will happen to my credit score if I have to cancel a card, even if I did not order it. Steve cut me off while I was asking him a question and transferred me over to Adi on New Accounts, who was even more confused than I was about what is Gold premier vs. Gold preferred vs Gold – he then put me on hold for another 20 minutes, while I assumed he went to check his facts, maybe look back at his training manual if Amex even gives him one…I have no idea. It came to the point that after talking to Basheer in New accounts, The only solution they could come up with was to cancel the Gold Card (that I didn’t order in the first place) which would lower my credit score and reapply for the Gold Premier. I’m definitely going to cancel the Gold card, along with my blue cash that I’ve been using, and instead get the Chase Sapphire Preferred, because after dealing with Chase for several years on my banking side I know they are one to still care about customer service.

I understand many of the reps were genuinely trying to be helpful (only a few of them were very rude), but it’s clear that Amex has some serious issues with inconsistent and inaccurate information permeating across different departments, poor training (the reps don’t even know their own products they are selling!!), and moreover structural problems with management. Everyone told me something different (yes, I would be able to order my plane ticket the next day through the Amex travel department if I apply today. no I cannot get my credit card expedited.) I’m sure people still love Amex for the membership benefits for which I was initially attracted to, but one thing that they should NOT be commended for is customer service. I’m appalled - they might have had a great reputation historically, but if they continue to treat customers this way it’s almost sure to erode. It takes some real effort to drive customers away even before they even receive the product.
     
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Improper lowering of line of credit
Posted by Lacesfe on 04/10/2012
EVERYWHERE, ALABAMA -- I am requesting your assistance with a matter that has apparently developed from new credit regulations resulting from the 2008/2009 credit crisis.
American Express has unnecessarily and inappropriately lowered my line of credit (LOC). This has caused a lowering of my debt to credit ratio and decreased my credit score as a result. If this is not illegal, it should be. Unless a person has exhibited a problem with their ability to pay the bill. ie, not paying bill or habitually paying bill late then they should NOT be able to lower your LOC based on some "hunch" that you are no longer able to maintain this LOC. American Express hides behind so called changes in laws and regulations as a result of the 2008/2009 credit meltdown and refuses to reinstate former LOC. I’m sure it was not the intention of these laws to damage a persons credit, especially someone like myself who has a credit file since the mid 70’s with no late payments to American express and only two late payments ever and those were due to the bank dropping the ball with electronic payments and not making the payment, not because I couldn’t or didn’t make the payment. As soon as I discovered this issue, I immediately corrected it. I have also tried to get that removed from my credit file without success. What can you do to get laws passed that make this practice illegal AND penalize the company and pay the consumer punitive damages? I want to see some fast action on this! If this has happened to you, won't you join with me and other consumers with this problem and complain long and loud to the legislatures in your area and get these laws repelled and replaced with strong consumer advocacy laws and regulations.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Slimjim on 2012-04-10:
You can't logically enact any laws that would require any entity to give you any amount of a credit line at any given time they don't wish to. That being said, perhaps some restructuring of how a Fico score is reached may be more feasible. In other words, it shouldn't count against you.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Improper lowering of line of credit
Posted by Lacesfe on 04/06/2012
EVERYWHERE, ALABAMA -- I am requesting your assistance with a matter that has apparently developed from new credit regulations resulting from the 2008/2009 credit crisis.

American Express has unnecessarily and inappropriately lowered my line of credit (LOC). This has caused a lowering of my debt to credit ratio and decreased my credit score as a result. If this is not illegal, it should be. Unless a person has exhibited a problem with their ability to pay the bill. ie, not paying bill or habitually paying bill late then they should NOT be able to lower your LOC based on some "hunch" that you are no longer able to maintain this LOC.

American Express hides behind so called changes in laws and regulations as a result of the 2008/2009 credit meltdown and refuses to reinstate former LOC. I’m sure it was not the intention of these laws to damage a persons credit, especially someone like myself who has a credit file since the mid 70’s with no late payments to American express and only two late payments ever and those were due to the bank dropping the ball with electronic payments and not making the payment, not because I couldn’t or didn’t make the payment. As soon as I discovered this issue, I immediately corrected it. I have also tried to get that removed from my credit file without success.

What can you do to get laws passed that make this practice illegal AND penalize the company and pay the consumer punitive damages? I want to see some fast action on this! If this has happened to you, won't you join with me and other consumers with this problem and complain long and loud to the legislatures in your area and get these laws repelled and replaced with strong consumer advocacy laws and regulations.
     
Read 7 RepliesAdd reply

User Replies:Close comments

Posted by DebtorBasher on 2012-04-06:
If they look at your credit report and see any change, or feel you don't make enough to cover your debts they will make changes to your account. Usually, that is done by raising the APR. To them, it doesn't matter if you are making all of your payments on time, in their head they feel you 'shouldn't be able' to pay on time.

Yeah, they punish those of us who pay without any issues month after month, year after year...yet they give all the breaks to the people who don't pay!
Posted by JISCal2 on 2012-04-06:
To tack on to what DB said above, this isn't new. This has been going on for years. They did it to me back in 2008. I closed my account and now they are begging me to come back. Don't need 'em. They can shove it.
Posted by MRM on 2012-04-06:
Thats right, tell them to hit the road jack, and dont cha come back no more, no more, no more!
Posted by trmn8r on 2012-04-06:
You are taking this very personally, and not considering the bank's point of view.

If banks that extend credit via LOCs and credit cards didn't have the ability to reduce it, there wouldn't be many left after awhile. I don't begrudge them acting on hunches, because in many cases the hunches are probably well founded.

We dodged a heck of a bullet a few years ago, and are fortunate so many institutions survived.
Posted by BigAl on 2012-04-07:
If you continue to carry a balance on your credit cards you are living above your means. If you diligently reduce your credit card debt to the extent that you no longer need to carry a monthly balance your standard of living will increase.
Posted by Nohandle on 2012-04-07:
I've never had an American Express credit card but a few years back there was quite a rumble from many who did. They found themselves, sometimes overseas, and discovered their LOC had been reduced with no prior notification. They had NEVER been past due and had paid their balance in full each month. There they were with no other credit card and up that well known creek. I was traveling a good bit during that time and although my cards are with Visa and MC had a really uneasy feeling. I don't know what I would have done because most places won't take an out of state check and I didn't have that much cash with me.
Posted by BigAl on 2012-04-07:
Whenever you are planning a trip overseas you should notify your credit card company because you may find out they are useless without prior notification. Debit cards are the same.
Close commentsAdd reply


StarStarEmpty StarEmpty StarEmpty Star
American Express SUCKS!
Posted by Cynlon428 on 02/15/2012
TEXAS -- I have been an American Express cardholder since 2009. Tonight, I went to pay my bill and I checked my statement. Late charges and finance charges were included for paying one day late for a total of over $40.00.

I always pay my balance in full. I called customer service and said, I am calling to see if the charges can be reversed as a courtesy due to being a long standing customers, my payments are rarely late, and I pay in full.

I get put on hold. The customer service representative comes back on and tells me, sorry, you had a late payment in June 2011. It's February 2012, folks.

I cancelled the card. I guess they don't need my business. Hope it was worth the $40.00 to them to lose my business. And, also have me share my experience with them on the internet for all to see.

Note to all credit card companies: if a customer takes the time to call you to reverse late charges, they pay in full, they haven't had a late payment in over EIGHT months, if you want to keep their business and not have them think ill of you for the rest of their natural born days, I recommend you give them the benefit of the doubt and reverse their charges.

Especially in these times, when companies aren't giving raises, Americans haven't seen an increase in disposable income in five years, and the cost of living is skyrocketing. Are you kidding me?!

Don't go with American Express. There are other credit card companies out there who want your business and will treat you as a valued customer.

****
There is a note on this page saying American Express might try to contact me to resolve my issue. Don't bother. I am not interested.
     
Read 7 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2012-02-15:
I wonder if the tipping point for AE was the June late payment - that would be two late payments in a 12-month period.

Did they forgive any penalties in June?

Given you always pay in full and have only been late by a day (assuming a day in June) for less than 17% of your yearly payments (two of 12), it's a shame they didn't work with you.

I also wonder if this is something that people who pay their bills online should keep in mind - if you mail a check, you're probably conditioned to mail it early enough to account for the time in transit; when paying online, the timing of the payment is just as critical.
Posted by Ponie on 2012-02-15:
'...they haven't had a late payment in over EIGHT months...? So are you saying you've been late with your payment before, probably eight months ago? That really isn't a very good record. I use my Chase card the most of any I have. A while back, rather than going to my bank's online bill pay, by mistake I just tossed the statement into the file drawer. The late fee was only $25 so that tells you how long ago this happened. I had never been late with my payment previously. I called Chase, explained my error and they reversed the charge. Now, if I did this again I wouldn't expect them to forgive this charge. It would be my error and I'd have to own up and pay up.
Posted by tnchuck100 on 2012-02-15:
Two lates within a 12 month period? Did you find the statement in the card agreement that points out that late fees are applied for being late except when it is only one day late?
Posted by Ponie on 2012-02-15:
Scruffy, my bank has a pull-down calendar and I choose the date the payee should receive payment. I always choose a date one day before payment is due--just in case. The bank states if the payee does not receive the funds in time and I've chosen the correct date, they will pay any late fees I incur and deposit $50 in my account. Guess the computers are pretty good. I haven't collected a dime as long as I've been using it.
Posted by ok4now on 2012-02-16:
AMEX is a business and they expect you to pay them in a timely manner. If not you get whacked with fees and late charges. You said you were "ONLY" one day late. It's not when you make the payment, it's when they post it to your account. You have to allow at least 3 days for this. To avoid this I pay electronically well before the due date. I have never had a problem.
Posted by Churro on 2012-02-16:
I've never understood the appeal of American Express. You did the right thing dumping them. There are several national banks out there willing to give you a $100 to $200 bribe to sign up for their card and with better perks to boot.
Posted by ok4now on 2012-02-17:
Churro, I really don't like AMEX and it's not the card I normally use. The only reason I have it is to make purchases at Costco. This is the only C.C. that they will accept. On a typical shopping trip I pay cash. If you want to make a large purchase and don't want to carry cash this is the card you need.

Example: While recently shopping at Costco they had a 55 in. Samsung 3D LED TV on sale. Regular discounted price was $2700. The sale price was $2000. I grabbed this deal real fast. Used the AMEX card and I'll pay it off when the bill comes in.
Close commentsAdd reply

Review
Posted by Stevensonbrothersbailbonds63 on 12/06/2011
MIAMI, FLORIDA -- American express is sucks. Don't do any kind of business with them. As a company we ran a transaction for bail bonds. The card holder doesn't have any problem with us. American express would not release the funds to us. They want to know what's the fee for and documentation. Then they tell us what we can only charge to the customer and did not not release the fund to us. Then they charge us 4 % fee for the money that they never release to us. Is it making any sense?
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by Slimjim on 2011-12-06:
No it really doesn't make sense. Shouldn't AmEx know already what you do and what the money was for? I know certain types of businesses cannot get merchant accounts, but you do have one. Was the account opened with the expressed intention of this type of transaction?
Posted by trmn8r on 2011-12-06:
No it doesn't, but it sounds like it could be an unusual situation and not applicable to the majority of AMEX cardholders. You say that people shouldn't do "any kind of" business with AMEX, but personally I'm looking forward to never doing business with any company in "bail bonds". I've had an AMEX card for 15 years and never had any problems at all having a charge clear. I'm sorry it didn't work out for you.
Posted by trmn8r on 2011-12-06:
The funny thing is... this company advertises right on its homepage that it accepts AMEX. I wonder if they will be changing that.
Posted by danny54 on 2011-12-06:
I'm not sure why they won't release the funds to you, but the 4% is a processing feel. All credit card companies (I think) charge one. AMEX just happens to be one of the highest.
Posted by traceylynn on 2011-12-07:

I have a feeling when money is used for something 'legal' like bailing someone out of jail AMEX just does not want any part of that. What happens if they skip out on court? Bail bondsmen’s usually collect 10 percent of the bail and front the 90 percent to the court. What many people don’t know is most courts return *100 percent* after the court issues are over so as long as the person shows up to court who is out on bail the bondsmen makes a pretty nice return. So the person who was bailed out skips out and then the bondsman tries to run thru the other 90 percent of the bail on the card because the contract was ‘defaulted’ on. Is the limit high enough? Will it go thru? Then let’s say the card holder disputes the charge OR they dispute the original 10% charge. AMEX just helped someone jump bail. Yea, that is an iffy legal/moral area there. I don’t blame them on that one for refusing to get involved in all of that.
Close commentsAdd reply

American Express Credit Card Foreign Fraud
Posted by Dsajk18 on 11/27/2011
SYDNEY -- A foreign charge in EUR was incorrectly debited to my Australian American Express credit card. When I queried this amount, it was then refunded, again in EUR. However as it is an Australian card, the second amount was much less, in AUD than the original amount charged. When I queried this with Amex they explained to me how foreign currency transactions work, which of course I do understand. What I don't understand is why I am out of pocket for an amount which should never have been charged to my credit card in the first place. When I went back again to Amex to complain that they need to refund the full amount, I was given a number I could call if I wanted help to cancel my credit card.

Take that advice: cancel your Amex and save yourself from their insufferable customer service!
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2011-11-27:
What company/vendor charged your card? The only thing I can imagine is they feel this is a charge that you initiated, and then cancelled (whether or not it is appropriate to leave a fee on for that I don't know). If it were a fraudulent charge, I would expect no fees.
Posted by clutzycook on 2011-11-27:
How much less? I don't know how it works in Australia, but in the US, most cards say that you're not responsible for any fraudulent charges after the first $50 USD.
Close commentsAdd reply

No Refund
Posted by Worldtraveller18823 on 10/26/2011
Hello,

my problem. For no good reason they are denying me a refund for $10,000. Everything is explained in detail in my blog at www.Americanexpressinjustice. com
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by grandma005 on 2011-10-26:
your blog is too long to understand. What I get from this is that do not buy American Express checks. With the use of debit cards and credit cards I don't understand why anybody would want them anyways. Have you ever tried to cash one? Hard to find anyone who will accept them.
Close commentsAdd reply


Customer service and its call center
Posted by Chemdyes20038 on 07/18/2011
I have ask AMEX simple request to send me letter mentioning that when(date) was my card issued, which was needed to resolve some conflict. Customer service and its call center staff was not able to fill-full request. they were blaming that it not in their power?? Why calling other MC, Discover and Visa, which I am holding has no issue one simple call.
     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by MissLeopard83 on 2011-07-18:
AMEX has a long history of not being customer friendly. I used to have a card with them and fell into some financial trouble (lost job) and they were so quick to send my bill to a collections agency instead of trying to work something out. They also did not help my aunt when her wallet was stolen and her cards were used. Visa and MasterCard both reversed the charges but AMEX said they needed police confirmation.
Posted by Skye on 2011-07-18:
Sounds like they have a different policy implemented on how to handle this type of request.

Have you tried your request in acutal writing, by snail mail? They may not be able to process this request any other way, just from a voice on the phone.
Posted by Fufu487 on 2011-07-18:
Were they able to give you the date verbally?
Posted by jktshff1 on 2011-07-18:
The month "member since" is on the card
Close commentsAdd reply

To Cheque or not to Cheque?
Posted by Clutzycook on 03/02/2011
Hubby and I are going on vacation to Montego Bay, Jamaica in a few months. We'll be staying at an all-inclusive resort and at present have no intention of leaving the property although we may change our minds and take an excursion or two. I'm planning on bringing some cash, but was wondering if maybe I should put some of it into traveler's cheques. I bought some 4 years ago for our honeymoon (cruise) but don't recall using them (or maybe used one out of 4). We'll have my CC and maybe our debit card (although I'm kinda reluctant to take it), so I'm wondering if it would be better to just take cash. What do you all think?
     
Read 27 RepliesAdd reply

User Replies:Close comments

Posted by azRider on 2011-03-02:
When I travel now I no longer use travel checks. just about everyone takes cash, Credit or Debit cards. so I use my Debit card for most everything, it works as both a visa and debit and they will make the exchange rate calculation for me. just make sure you have the bank contact number and card info. if its lost or stolen you can contact the bank and they will cut it off if need be. to be honest I've never lost my card ever, I'm always aware when I travel where my stuff is and keep it close. so as long as you keep safety in mind you should be OK. oh, one more thing most hotels will let you bill to the room. so yo may want to do that and keep the room on a card that is safe. lastly, have a small amount of cash on hand in case you need it. cash always works and if you lose the card you may need it. so keep a small amount for emergency and either hide it or use the room safe if it has one.
Posted by Anonymous on 2011-03-02:
First, I'm terribly envious. Second, I've never used traveler's checks, and, I still believe that cash is king, though I've been known to use my debit card in it's place.
Posted by Anonymous on 2011-03-02:
Awesome clutzycook! When you're out there living the dream look at your husband and ask him, "I wonder what the poor people are doing today" :)

I've never once used a traveler's check but I have noticed signs posted at various places stating they no longer accept traveler's checks. I don't know how common that is but I have seen them.

I'm with AzRider all the way. Debit card and credit cards. Just keep an eye on them online if possible. By law credit cards offer the most protection but with most banks debit cards are just as safe as well. Cash offers no protection. Only draw out the cash you need as you need it is usually wise.

Have a fantastic time!
Posted by tnchuck100 on 2011-03-02:
I have never used traveler's checks either. But based on the way American Express has been treating people stacked with the fact they no longer have Karl Malden to stick up for them I would say travelers checks are definitely a risking choice.

Cash and credit card is the way to go. Most foreign counties love our cash. I don't think I would use a debit card outside the US.
Posted by Mrs. V on 2011-03-02:
For a trip we are planing, we asked our agent about Traveler's Checks as well. Her comment was to get them only if we were planing to use them as wall art. She said that no place really takes them anymore because they are so easy to conterfit.
Posted by MRM on 2011-03-02:
And once again, DebtorBasher is left behind!
Posted by momsey on 2011-03-02:
Who's watching Baby Clutzy???? I wanna go to Jamaica!


I'm with the others, just stick to your credit card and debit card. We went to an all-inclusive resort for our honeymoon and did a couple of excursions and just charged them.

Have fun!!!
Posted by clutzycook on 2011-03-02:
Thanks guys, these were the arguements I was having with myself this morning and y'all just confirmed it for me. When I was growing up and we would go on family vacations (this was in the early-mid 90s) last stop before leaving town was always the bank to get TC's. But, times have changed and I don't even think my parents get them anymore either.

Andrea and Lord, we just got really lucky finding this place at a price we could swing. I happened to find the resort for 50% off, but the sale must have ended sometime in the last 72 hours because when I went to look at it (just for giggles) yesterday, the cost of the trip had doubled! Thank goodness I got it booked over the weekend!

And AZrider, you're right about room charges. That's how we paid for our booze and excursions on our honeymoon.
Posted by clutzycook on 2011-03-02:
Momsey, Hubby's mom is watching Baby C while we're gone. Hubby and I debated taking her on vacay with us (him arguing for it and me arguing that he's nuts), but in the end I won.

Sorry, DB! My BIL (who helped me book the trip) asked if we had room in our luggage for him, too :).
Posted by Anonymous on 2011-03-02:
CC clutzy. Enjoy! Expect you to come back ravishingly radiant.
Posted by Anonymous on 2011-03-02:
Bring me back something good, like rum!
Posted by Anonymous on 2011-03-02:
Clutzy, when I go I always take a strap of ones (for the endless tipping you do at all-inclusives) and about $100 in fives, then my shopping money. I carry it on my body in a fanny pack. You don't need to babysit it the entire time, just long enough to get it to the safe then pinch off what you need everyday. I take A debit card but definitely not to my major checking account and I only use it at the resort - not when I venture off into the wilderness. That way if anything happens they don't get the farm - only the few hundred dollars I put in there. I take a CC in case I need to re-book a flight or some other such emergency but never needed to use it (yet).

Hope you have a wonderful time!
Posted by DebtorBasher on 2011-03-02:
Ah Man! No One EVER takes me anywhere!
Hey, I don't mind sharing luggage space with your BIL...I promise I'll behave as much as I possibly can, I won't eat much, I'll eat your left overs and I'll mind my manners, and...and...and...well, I'll only speak when spoken too...and, uh..uh...I'll shine you shoes for you!!!
Posted by momsey on 2011-03-02:
I thought most all-inclusives didn't allow tipping? The one we went to sure didn't.
Posted by clutzycook on 2011-03-02:
LMAO DB! I'd almost let you stow away in my luggage just to see that! Thanks for the advice, BD. I'll keep that one in mind when it comes time to get my money squared away.
Posted by DebtorBasher on 2011-03-02:
Soooooo....that's a 'yes'...right???
Posted by Anonymous on 2011-03-03:
I've never been to one that didn't allow it momsey. That would be lovely!! Everyone had their hand out from the moment we stepped off the plane until we got back on.
Posted by momsey on 2011-03-03:
Interesting, blue. I've only been to an all-inclusive twice. The first was in Mexico and I was with a bunch of girlfriends so if anyone was looking for a tip, we were oblivious. The second was a Sandals in St. Lucia and I'm pretty sure they told us that they weren't allowed to accept tips. We definitely didn't tip anyone and I don't remember seeing anyone with their hand out.

I just googled it and Sandals apparently has a very strict no tipping policy. Any employee caught taking a tip will be terminated.

*dreaming of a tropical getaway*
Posted by Anonymous on 2011-03-03:
I've never been to a Sandals resort. I will definitely put them on my list. In Punta Cana, Dominican Republic I recall them specifically ASKING about their tip on the bus trips for day trip excursions (passing a basket) and even giving us a little speech about how poor their economy and pay was and that they relied on the tips to save money for motorbikes. I left money in the little fridge every day and they filled that thing up until you couldn't squeeze a jellybean in there - no more 2 water bottles a day quota...lol. And when we went to dinner, the waiter would catch us as soon as we came in the door and seat us at one of his tables. My glass was never empty. It definitely helps.
Posted by momsey on 2011-03-03:
I've heard mixed reviews of Sandals, but the one we went to (St. Lucia) was awesome. Food 24/7, as much as you wanted to gorge yourself on. And when we'd stop at the bar to get a drink to bring back to the room, they'd give us a whole bottle of wine (for me) and a big cup full of Jack (for my hubby.) We had a mini bar in the room, too, with plenty of soda and water.

Oh man, now I really want to go back.
Posted by clutzycook on 2011-03-03:
We're going to the Secrets' St. James. It's less than a year old. Acutally, you guys have raised another question about all-inclusive resorts. Is the minibar included in the price? You know how on cruise ships and finer hotels that have minibars, if you drink it, you pay for it seperately (and usually through the nose). I just want to make sure I don't have to pack my heavy duty steel cables and padlock to keep Hubby away from the evian :).
Posted by PepperElf on 2011-03-03:
has the property stated whether or not the TCs are accepted?
Posted by clutzycook on 2011-03-03:
Well no, but I'd be paying for everything there via credit card anyway. I was just thinking in the event we actually leave the property. As I said, it was just what was done on my family's vacations.
Posted by jktshff1 on 2011-03-03:
Interesting how you are protected using a Credit Card, but not cash or debit.
I would take cash, but use a credit card for possibly disputable purchases.
Posted by Ytropious on 2011-03-03:
I use my credit card, but they tack on a conversion fee. This was when I went to Canada where the currency is different. I assume Jamaica has a different currency too?
Posted by momsey on 2011-03-03:
Minibar - at Sandals it was all included. Check with the resort.
Posted by trmn8r on 2011-03-03:
I don't recall using cash or traveller's checks while in Jamaica, but I didn't venuture off the grounds other than resort excursions. If these excursions you are planning are on your own, I don't know about money but bring your gun.
Close commentsAdd reply

Top of Page | Next Page >