American Express - Page 3

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American Express Has Hit a New Low in Customer Service Re Redeeming Points
Posted by on
Rating: 1/51
USA, HAWAII -- I called American Express today to use my points for a flight I just booked for my husband and they told me I could not redeem any points as I have never been signed up.

I had been using my card but only getting points on my husband's card and asked why they would not debit my card points and they said that it was because my husband never asked to have my card in the rewards program and only HE could authorize that!!!

What a stupid thing - someone is actually going to refuse their spouse the benefit of having something given back to them as a bonus rewards program>> Really?

So for the past 10 years that we have had this card and NOTHING has been accumulating points and I use the card every month for my business and nothing was going towards the point system!!!! Someone at some point should have asked me or my husband to sign up for the benefits.

I don't understand what kind of customer service this is but I can tell you that it is an awful sneaky and low way of doing business.
I have American Express at my store and unless this is corrected I will be pulling it out of my store also.
     
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trmn8r on 2013-07-26:
I don't agree with transferring responsibility to AMEX for something I believe you should have done.

When I have a rewards program card, I check those rewards every few months. You checked after 10 years. I can see being upset you didn't get credit for something you were not enrolled in, but it isn't AMEX's fault.

I also don't agree that an AMEX csr should be responsible for suggesting that someone enroll in a rewards program. I've never had that happen as the account holder - only through mailings advertising the program do I find out about them.

I'm sorry, but I believe this is the customer's responsibility 100%.
Weedwhacked on 2013-07-26:
I agree, the customer is at fault.
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Wouldn't Waive Fee as They Have in the Past
Posted by on
Rating: 1/51
I've been charged $25 late fee on a $41.32 bill. This is no surprise as any company would do the same. I called two days after the due date, requested the fee be waived and after 45 minutes on the phone, failed. I've been granted this simple courtesy many times before by numerous credit card companies and been successful every time as I have always had immaculate payment history and never left a balance on ANY credit card.

I've been tricked out of over 100,000 AMEX points in the past when an associate CALLED ME and convinced me to switch to AMEX blue, without informing me that I would lose all my points. Those points were the whole reason I signed up to the card and after trying to get those points back for YEARS, I've been receiving NO RESPONSE to my letters!!!!! UNBELIEVABLE how this company has been treating me worse and worse as I become a more senior customer!!!!!!!!

This company does not deserve more business!
     
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DebtorBasher on 2013-07-20:
If you have requested and have had late fees waived many times my numerous credit card companies...then your payment history is NOT immaculate. Even though they waived your late fees, your credit report will still show the number of times your payments have been late. AMEX is obviously aware of your history of being late and denied your request for the fee waive. These are 'courtesy' fee waives and are usually only given once in a 12 month period. And being a 'courtesy' they are not obligated to approve the request.
trmn8r on 2013-07-20:
AMEX is a very successful company, so isn't like they are messing over their average customer. If that were the case, they would go elsewhere and their profits and stock value would go down.

In regards to late infractions, you may have one instance waived at a company, after which they may not grant any. If you have a pattern of this, I would submit your history may not be "immaculate".

As far as $25 on a balance of.., the amount of the late fee is clearly spelled out in your AGREEMENT with AMEX.

In regards to points that were lost when you went from one card to another, I'd place the responsibility on the card holder to realize that they have a bonus program and they haven't redeemed the points. Do you have proof that they "tricked" you into losing them?
ok4now on 2013-07-21:
Switch to a Discover card. Their annoying commercial advertises how they waive the late fee. But don't think that they will keep letting you get away with this. You know when it's due, try paying on time and avoid the problem.
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American Express Posted Payment to Wrong Account.
Posted by on
Rating: 1/51
TAMPA, FLORIDA -- I called American Express to make a payment over the phone with my debit ATM card. I gave the customer service representative my account number.

The representative asked me to verify some information about me which is fine I expected that and since I gave him my account number and he verified the identity information I expected the payment to be posted to my account but somehow this representative was able to post the payment to another account and the account numbers are not even close.

I spoke to supervisor, Manager, and they can see the mistake how it was done but they will not corrected unless they speak to the account owner where the payment was posted and get their permission to remove the payment that was posted to their account by mistake.

This is ridiculous! The American Express representative made the mistake not me and not the other account holder. American Express should correct this and suck it up just like Bank Of America does when they make a mistake.

What if the other account owner does not give the OK to remove the money, then what? American Express gets to say "OOOPS" we made a boo boo and I will be out my money plus American Express will get to charge me a late fee for the mistake made by their customer service representative?

Just ridiculous specially when customer reps, supervisor and manager can see the mistake but won't fix it unless the second account owner agrees to have the payment posted in error voluntarily voluntarily removed.
     
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DebtorBasher on 2013-07-12:
Of course the other person isn't going to tell them to take the charge off...otherwise, they would have called to report the payment made (and if they made payment, it would have shown a double payment) when it showed on their bill. You are right, this IS ridiculous, but your problem is far from over. I don't know how their payment features work, but you better make sure they don't have the option to, 'Use previous payment method' as an option. Because all they have to do is click on that and the next charge will be billed to your credit card, since that was a payment method that was previously applied on their account. Dispute this with your bank!
trmn8r on 2013-07-12:
Banks and financial institutions have rules like this that may seem odd on the surface.

AMEX should make this right, and not charge a late fee. But you need to give them a chance to complete the inquiry.

Did this just happen today? Did you ask them the question you asked here - what happens if the account owner claims this payment was correct?

My guess is that if the account owner insisted the payment was proper, that AMEX would then have to conduct an investigation and find a way to make the account owner prove it. Assuming this just happened, I would give them a week and see if this is resolved.
AMEX HATER on 2013-07-12:
AMEX says they will investigate but unless the owner of other account agrees to remove payment AMEX will not do anything. Your bank can not help you because you agreed to process payment it was AMEX who posted the payment to wrong account AMEX should be the one on the hook but they will never agree it was their error they will just keep saying I know why you are unhappy but this is all we can do. AMEX sucks really sucks but they make so much money they feel they are untouchable and we are just little people they can step on with no regards for banking rules because they will just get "lawyered up" and bury you in the court.
Bank of America had same problem and they corrected with one phone call
John Nicholson on 2013-07-12:
Amex is following standard procedure. They are between you and the other guy, even tho you say they made the mistake. Don't assume the other guy will not agree. They may.

A few months ago I received an email from Discover saying they received my payment. Odd, because I hadn't yet received the bill. Long story short: the inept USPS had delivered my Discover bill to a neighbor, who just automatically paid it. I called discover and they confirmed the payment and after a transfer to another department, they looked up the copy of the check that paid it and it was my neighbor. They called the neighbor to verify, etc. as they could not just take one party's word for the mixup, even tho I was the one who would have gained. Bottom line: let them try to fix it and then go from there.
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Account Mistake and Poor Business Practice Cost $$$$$$$
Posted by on
Rating: 1/51
NEWARK, NEW JERSEY -- Dear Sirs, Twice in the last 2 weeks you have caused major damage to my daughter and son-in-law trying to buy a new home. First you had wrong info on "alleged late payments on account". After my son-in-law contacted you, you cleared it up after he asked for a Supervisor. Then just 2 days ago, you blocked the Home Mortgage company again from doing a credit refresh to check the same account, to finalize the "close" on the loan.

DUE TO THAT THE MORTGAGE % WENT UP FROM 3.4% TO 4.1% while waiting for you to grant access to the mortgage lending company. I will never do business with you and will be telling my friends to shun you as well.
     
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Old Timer on 2013-06-29:
Amex will probably never see this message. You may want to file it direct with Amex.

ccsgsupport@service.americanexpress.com
AMEX HATER on 2013-07-12:
AmEX is a bully pushing around the little guys who are their customers when they make a mistake they will never corrected and will not admit they did something wrong they will just keep saying I know why you are upset but will not say they will actually correct their mistake. I myself as soon as I pay off the small balance I have will tear their credit card into pieces and mail it back to them in their paymet envelop with a letter explain in very specific details with profane words why I will never use their service again. I am going back to Bank of America at least when they said they would fix it it was fixed and that was the end of it. AMEX is such as disappointment it was amazing to me how horrible their customer service is just shocking.
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Customer Service - Delta Skymiles SCAM Promotional Experience
Posted by on
Rating: 2/51
SAN DIEGO, CALIFORNIA -- Signed up for an American Express - Delta Skymiles Credit Card tied to a promotion - spend $1K within X period and receive 40K bonus Delta Miles. Called American Express the day I made the purchase to ensure my purchase would qualify (I would have absolutely used another card if it hadn't been in the time frame). I was told by the American Express Customer Service Agent..."yes you are on the last day...make the purchase to ensure you get your miles"

I'm now on my 5th call to American Express, a case was opened on February 24th and still nothing. I had the WORST CUSTOMER SERVICE agent ever this evening, Suzanne. She needed to "find" a 2012 calendar to figure out how many days were in October, November, December & January.....politely tried to tell her the ONLY month that changes the number of days is February.

Needless to say this card will be cancelled and I'm posting about the lack of service on any social media outlet possible. Hoping no one else falls for these types of scams.
     
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trmn8r on 2013-04-25:
You can take the time to post this on numerous sites, but it seems like the problem is a miscommunication about whether your purchase on the last day of the promotion qualified. That is cutting it close, and there is the possibility that the transaction posted the following day. I understand you frustration, but personally this wouldn't cause me not to use AMEX.
anonymouse on 2013-08-17:
February is the only month that has less days? I think you are incorrect with that statement (just to give you a hint, November has 30). Perhaps you should have read your cardmember agreement and made the purchases prior to waiting to the last minute and not having them post in time.
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American Express Punishes Its Customers
Posted by on
Rating: 1/51
NEW YORK, NEW YORK -- Simply story:

1.) 36 year customer with excellent credit
2.) $2million in charges over the years
3.) late 3 times for no more than two days in ten years
4.) Recent two day late payment earns me a penalty interest rate of 27.99% (up from 11.99%)
5.) Customer service in India says there's nothing that be done to override the "system"
6.) I threaten to payoff and close my account
7.) They respond sorry to hear that, is there anything else I can help you with?

I am canceling my three accounts and will never have anything to with AMEX or their partner companies (such as Costco).

They used to have the best customer service in the business and I was proud to be a member -- times have changed and having read other horror stories, they are shedding customers like hair on a golden retriever.

Good riddance.
     
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leet60 on 2013-02-12:
Your experience is not uncommon with the recent changes in the credit card industry. Companies rarely, if ever, provide exceptions for long term, loyal customers - they simply believe that your account is easily replaced with a new customer. As long term, existing customers often have preferred rates; replacing the account that you close due to dissatisfaction with a new customer at a higher rate is more profitable.
frak on 2013-02-12:
Didn't AE send you a letter explaining how your rate went up because you were late with your last payment, but if you aid on time for the next six months, your rate will be restored?

That's what they typically do with good customers, and that seems pretty fair to me. Kind of like a cop issuing a warning rather than a ticket.
trmn8r on 2013-02-12:
My guess is that a customer who carries a balance AND pays late, in this environment, is seen as a high risk. If you didn't carry balance, they might be more willing to forgive a late. But not repetitively. A lot of banks these days grant you one exception, and they keep a log. You come back a second time, even years later, and it's no-go.

I look at the interest alone in a different light. 11.99% interest is insanely high. 27.99% is also, but the base rate is. Thus, I would not pay either of these rates or anything in between. I use my card heavily, but always pay it off.
Churro on 2013-02-12:
I've never seen the appeal of an American Express card. I find Visa and MasterCard offerings to be far superior and definitely more widely accepted. I could be missing something but I've never had an itch that American Express could scratch. You did the right thing canceling your account. You'll have no problem finding a replacement.
janak on 2013-05-31:
I opened my AMX account @ Costco. AMX. sales representative offer me that if you open AMX. account we give you $55 reword. I am calling in customer service from last 4 months. I did not received any satisfactory answers, customer service excused all the time we file your complaint to the sales, we are not responsible for that. AMX. they live with customers and telling horrible stores. Master Card and Visa card customer service is very excellent. If It is like this I am thinking to AMX as well as Costco account.
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AMEX Blue Cash Preferred
Posted by on
Rating: 1/51
I have applied for AMEX Blue Cash Preferred card in July 2012 through AMEX website. At that time AMEX was offering a promotion, first year annual fee waived($75)and $150 dollar points if you spent more than $1,000 in the first 3 months. This promotion was a strong contributor to my decision to apply for the new card. How surprised I was to find out after few months that apparently I did not check some box during the application process and for that reason I will not receive my bonus and I will be charged annual fee. After multiple phone calls with customer service I was simply told that I not eligible.
I wrote this to make as many people as possible aware how terrible practice AMEX is using to lure new customers, I feel very disappointed right now and I am seriously considering closing all my AMEX cards.
FYI- I have tried to post my comment on AMEX website but surprisingly the review site is under maintenance and will not be available until "early 2013". How convenient....
Please stay away from this company as they do not value their customers at all.
     
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At Your Service on 2012-12-27:
What was the reason of not being eligible? Some people have less than stellar credit and could be a contributing factor.
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American Express Credit Card Foreign Fraud
Posted by on
SYDNEY -- A foreign charge in EUR was incorrectly debited to my Australian American Express credit card. When I queried this amount, it was then refunded, again in EUR. However as it is an Australian card, the second amount was much less, in AUD than the original amount charged. When I queried this with Amex they explained to me how foreign currency transactions work, which of course I do understand. What I don't understand is why I am out of pocket for an amount which should never have been charged to my credit card in the first place. When I went back again to Amex to complain that they need to refund the full amount, I was given a number I could call if I wanted help to cancel my credit card.

Take that advice: cancel your Amex and save yourself from their insufferable customer service!
     
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trmn8r on 2011-11-27:
What company/vendor charged your card? The only thing I can imagine is they feel this is a charge that you initiated, and then cancelled (whether or not it is appropriate to leave a fee on for that I don't know). If it were a fraudulent charge, I would expect no fees.
clutzycook on 2011-11-27:
How much less? I don't know how it works in Australia, but in the US, most cards say that you're not responsible for any fraudulent charges after the first $50 USD.
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To Cheque or not to Cheque?
Posted by on
Hubby and I are going on vacation to Montego Bay, Jamaica in a few months. We'll be staying at an all-inclusive resort and at present have no intention of leaving the property although we may change our minds and take an excursion or two. I'm planning on bringing some cash, but was wondering if maybe I should put some of it into traveler's cheques. I bought some 4 years ago for our honeymoon (cruise) but don't recall using them (or maybe used one out of 4). We'll have my CC and maybe our debit card (although I'm kind of reluctant to take it), so I'm wondering if it would be better to just take cash. What do you all think?
     
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azRider on 2011-03-02:
When I travel now I no longer use travel checks. just about everyone takes cash, Credit or Debit cards. so I use my Debit card for most everything, it works as both a visa and debit and they will make the exchange rate calculation for me. just make sure you have the bank contact number and card info. if its lost or stolen you can contact the bank and they will cut it off if need be. to be honest I've never lost my card ever, I'm always aware when I travel where my stuff is and keep it close. so as long as you keep safety in mind you should be OK. oh, one more thing most hotels will let you bill to the room. so yo may want to do that and keep the room on a card that is safe. lastly, have a small amount of cash on hand in case you need it. cash always works and if you lose the card you may need it. so keep a small amount for emergency and either hide it or use the room safe if it has one.
Anonymous on 2011-03-02:
First, I'm terribly envious. Second, I've never used traveler's checks, and, I still believe that cash is king, though I've been known to use my debit card in its place.
Anonymous on 2011-03-02:
Awesome clutzycook! When you're out there living the dream look at your husband and ask him, "I wonder what the poor people are doing today" :)

I've never once used a traveler's check but I have noticed signs posted at various places stating they no longer accept traveler's checks. I don't know how common that is but I have seen them.

I'm with AzRider all the way. Debit card and credit cards. Just keep an eye on them online if possible. By law credit cards offer the most protection but with most banks debit cards are just as safe as well. Cash offers no protection. Only draw out the cash you need as you need it is usually wise.

Have a fantastic time!
tnchuck100 on 2011-03-02:
I have never used traveler's checks either. But based on the way American Express has been treating people stacked with the fact they no longer have Karl Malden to stick up for them I would say travelers checks are definitely a risking choice.

Cash and credit card is the way to go. Most foreign counties love our cash. I don't think I would use a debit card outside the US.
Mrs. V on 2011-03-02:
For a trip we are planing, we asked our agent about Traveler's Checks as well. Her comment was to get them only if we were planing to use them as wall art. She said that no place really takes them anymore because they are so easy to conterfit.
MRM on 2011-03-02:
And once again, DebtorBasher is left behind!
momsey on 2011-03-02:
Who's watching Baby Clutzy???? I want to go to Jamaica!


I'm with the others, just stick to your credit card and debit card. We went to an all-inclusive resort for our honeymoon and did a couple of excursions and just charged them.

Have fun!!!
clutzycook on 2011-03-02:
Thanks guys, these were the arguments I was having with myself this morning and y'all just confirmed it for me. When I was growing up and we would go on family vacations (this was in the early-mid 90s) last stop before leaving town was always the bank to get TC's. But, times have changed and I don't even think my parents get them anymore either.

Andrea and Lord, we just got really lucky finding this place at a price we could swing. I happened to find the resort for 50% off, but the sale must have ended sometime in the last 72 hours because when I went to look at it (just for giggles) yesterday, the cost of the trip had doubled! Thank goodness I got it booked over the weekend!

And AZrider, you're right about room charges. That's how we paid for our booze and excursions on our honeymoon.
clutzycook on 2011-03-02:
Momsey, Hubby's mom is watching Baby C while we're gone. Hubby and I debated taking her on vacay with us (him arguing for it and me arguing that he's nuts), but in the end I won.

Sorry, DB! My BIL (who helped me book the trip) asked if we had room in our luggage for him, too :).
Anonymous on 2011-03-02:
CC clutzy. Enjoy! Expect you to come back ravishingly radiant.
Anonymous on 2011-03-02:
Bring me back something good, like rum!
Anonymous on 2011-03-02:
Clutzy, when I go I always take a strap of ones (for the endless tipping you do at all-inclusives) and about $100 in fives, then my shopping money. I carry it on my body in a fanny pack. You don't need to babysit it the entire time, just long enough to get it to the safe then pinch off what you need everyday. I take A debit card but definitely not to my major checking account and I only use it at the resort - not when I venture off into the wilderness. That way if anything happens they don't get the farm - only the few hundred dollars I put in there. I take a CC in case I need to re-book a flight or some other such emergency but never needed to use it (yet).

Hope you have a wonderful time!
DebtorBasher on 2011-03-02:
Ah Man! No One EVER takes me anywhere!
Hey, I don't mind sharing luggage space with your BIL...I promise I'll behave as much as I possibly can, I won't eat much, I'll eat your left overs and I'll mind my manners, and...and...and...well, I'll only speak when spoken too...and, uh..uh...I'll shine you shoes for you!!!
momsey on 2011-03-02:
I thought most all-inclusives didn't allow tipping? The one we went to sure didn't.
clutzycook on 2011-03-02:
LMAO DB! I'd almost let you stow away in my luggage just to see that! Thanks for the advice, BD. I'll keep that one in mind when it comes time to get my money squared away.
DebtorBasher on 2011-03-02:
Soooooo....that's a 'yes'...right???
Anonymous on 2011-03-03:
I've never been to one that didn't allow it momsey. That would be lovely!! Everyone had their hand out from the moment we stepped off the plane until we got back on.
momsey on 2011-03-03:
Interesting, blue. I've only been to an all-inclusive twice. The first was in Mexico and I was with a bunch of girlfriends so if anyone was looking for a tip, we were oblivious. The second was a Sandals in St. Lucia and I'm pretty sure they told us that they weren't allowed to accept tips. We definitely didn't tip anyone and I don't remember seeing anyone with their hand out.

I just googled it and Sandals apparently has a very strict no tipping policy. Any employee caught taking a tip will be terminated.

*dreaming of a tropical getaway*
Anonymous on 2011-03-03:
I've never been to a Sandals resort. I will definitely put them on my list. In Punta Cana, Dominican Republic I recall them specifically ASKING about their tip on the bus trips for day trip excursions (passing a basket) and even giving us a little speech about how poor their economy and pay was and that they relied on the tips to save money for motorbikes. I left money in the little fridge every day and they filled that thing until you couldn't squeeze a jellybean in there - no more 2 water bottles a day quota...lol. And when we went to dinner, the waiter would catch us as soon as we came in the door and seat us at one of his tables. My glass was never empty. It definitely helps.
momsey on 2011-03-03:
I've heard mixed reviews of Sandals, but the one we went to (St. Lucia) was awesome. Food 24/7, as much as you wanted to gorge yourself on. And when we'd stop at the bar to get a drink to bring back to the room, they'd give us a whole bottle of wine (for me) and a big cup full of Jack (for my hubby.) We had a mini bar in the room, too, with plenty of soda and water.

Oh man, now I really want to go back.
clutzycook on 2011-03-03:
We're going to the Secrets' St. James. It's less than a year old. Acutally, you guys have raised another question about all-inclusive resorts. Is the minibar included in the price? You know how on cruise ships and finer hotels that have minibars, if you drink it, you pay for it separately (and usually through the nose). I just want to make sure I don't have to pack my heavy duty steel cables and padlock to keep Hubby away from the evian :).
PepperElf on 2011-03-03:
has the property stated whether or not the TCs are accepted?
clutzycook on 2011-03-03:
Well no, but I'd be paying for everything there via credit card anyway. I was just thinking in the event we actually leave the property. As I said, it was just what was done on my family's vacations.
jktshff1 on 2011-03-03:
Interesting how you are protected using a Credit Card, but not cash or debit.
I would take cash, but use a credit card for possibly disputable purchases.
Ytropious on 2011-03-03:
I use my credit card, but they tack on a conversion fee. This was when I went to Canada where the currency is different. I assume Jamaica has a different currency too?
momsey on 2011-03-03:
Minibar - at Sandals it was all included. Check with the resort.
trmn8r on 2011-03-03:
I don't recall using cash or traveller's checks while in Jamaica, but I didn't venuture off the grounds other than resort excursions. If these excursions you are planning are on your own, I don't know about money but bring your gun.
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American Express Travel Rewards - Scam!!!!
Posted by on
Using AMEX rewards points for travel is a scam. We recently booked a flight for our honeymoon and had been saving points to help mitigate some of the cost of the tickets to Turks and Caicos.

Problem #1: when you are booking flights, the AMEX rewards website does a great job of confusing the user into thinking the prices shown are for ALL of persons traveling. It is not until after you book that they divulge that all of the prices you are seeing are PER PERSON - and your final total is double what you though it would be. I use the internet profusely and trust me, they could be much more up front on what you are being charged. it's not a coincident - see problem #2.

Problem #2: Make sure you price travel on the 'open market' outside of the AMEX travel website for comparison purposes. After 'cashing in' over 75k points for approx $750 credit towards our tickets, we found that the 'balance' owed on the tickets was the same as if we had used Kayak.com or the airline's direct website. In other words, AMEX charges a PREMIUM for travel and using points on travel is just a waist of points. We thought we were going to get a great deal, but we ended paying what we would have booking directly through the airline, plus I lost over 75k rewards points - thanks AMEX. I'll probably cancel my card soon as now I do not see the benefit of rewards points.
     
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trmn8r on 2010-11-01:
Did you try calling them to complain about your perceived uselessness of the program (that the prices appear to be inflated)?

I believe that they have a limited number of seats set aside for people redeeming rewards. When you shop the consumer website, you may be dealing with different seats than those available through the rewards program. This could explain pricing differences.

I'd want a little more information to convince me it is a scam. I find it hard to believe AMEX would do something obviously worthless. Consumers would pick up on that quickly.
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