Love Hate Relationship With Amtrak
CHICAGO-LOS ANGELES, ILLINOIS -- Here's the good, bad and ugly regarding my many trips on Amtrak, always long distance (since I had to stop flying due to an ear pressure issue)
Good: if you get a sleeper car, you are treated well ... read full review8 Replies - Latest reply on 08/25/2013
A Nice Alternative
A long planned trip to Disney World with the grandkids was scheduled for the week following Thanksgiving. When I was making the travel arrangements, I was dreading the airport hassles, with visions of ... read full review22 Replies - Latest reply on 03/24/2011
BALTIMORE, MARYLAND -- This seems like such a petty complaint after reading another reviewers remarks.
1 Replies - Latest reply on 12/27/2013Add reply
I recently boarded a train in Baltimore and was so annoyed to find there was no way to block the southern exposure effect coming through my window. My suggestion--either install window shades on this particular route or discount the sunny seats.
Some people suffer from disorders that are worsened by too much light.
WINDSOR, CONNECTICUT -- At any time of day or night some train engineers continually blow their whistle in short blasts any where between the Farmington River and Hayden Station Road in Windsor Connecticut. It appears that they know someone along that area of the track and they are saying Hello but it is annoying to most (all) of the people in the area. I know they must blow at the Pierson Lane crossing and again at Hayden Statioin with two long, a short and a long but not all along the track in between like playing a symphony with the trains whistle. This happens on either the northbound or southbound trains at any time of day or night with one of the engineers. Please help stop the unnecessary noise.3 Replies - Latest reply on 11/08/2013Add reply
POUGHKEEPSIE, NEW YORK -- My first Amtrak experience, I was really excited! Looking forward to the scenic views, lounge car, being able to relax instead of taking a "white knuckle" driver to my destination. It would have taken me 4 hours if I drove myself. This ride ended up taking 8 hours. I was unable to find a seat right away, not because it was full of people but every row had 1 person that used up 2 seats. Finally I found the lounge car and was able to relax, window view, free internet that didn't work at all. So lounge car shut down, had to find another seat. Finally after many stops I was able to find a window seat. Bathrooms were disgusting, pee all over floor possible sink. pissed soaked towels in overflowing garbage, toilets that didn't flush! Remember I was stuck here for 8 hours. I did mention to the employees in the cafe and they said that they would lock the door, never happened. I was truly excited about my trip and was looking forward to taking more, not now, never again!1 Replies - Latest reply on 08/15/2013Add reply
This station in Winter Haven is heavily used. The restrooms are disgusting, small, and inconvenient to use. The station itself is from the dark ages of railroad service, dirty, small and ugly. It does not foster a feeling of wanting to use the train again. A smaller city, Sebring has a lovely station, Amtrak should be ashamed of this one. 2 Replies - Latest reply on 04/03/2013Add reply
PORTLAND, OREGON, ILLINOIS -- On or about November 3, 2011, I purchased an Amtrak ticket to travel from Portland, Oregon to Staples, Minnesota. since I bought a roomette, the ticket cost just over $600. A couple of days later, I discovered that the ticket wasn't in my purse, where I usually keep it. I called the company, gave them my confirmation number, then the agent hung up on me! I am on disability SSI so this ticket cost me a whole month's pay. What do I do? I cannot lose this amount of money, but I am willing to receive another ticket instead of the money returned. Thank you for your time and consideration.3 Replies - Latest reply on 09/25/2012Add reply
Filthy and tiny. NO help w/customer sevice !!!!!!!!!!!!!!! 2 Replies - Latest reply on 09/04/2012Add reply
When requesting a refund for an Amtrak ticket that was not used, I was told that I would need to physically bring the ticket to an Amtrak office and have a refund issued by a ticket agent. Either that or send ticket to their Philadelphia office.
1 Replies - Latest reply on 05/17/2010Add reply
This is despite the fact that the ticket stated it was ONLY valid on the day of the ticket. Also despite the fact that the conductor scans the ticket on the train. In an age of computers and technology refunds are issued electronically. Amtrak needs to come into the 21st century and realize that when they cancel a ticket electronically that ticket will show up as cancelled when the conductor attempts to scan it in.
They insist the ticket has value. No. That was in the days when conductors PUNCHED tickets by hand. With electronic scanning, a cancelled ticket has NO value. Come on Amtrak. Bring your policies and customer service up to date.
I thought it would be exciting to have my first Amtrak ride from LA to Dallas on February 7th, 2010. What a bad experience from the moment I boarded the train!!! The car hadn't been cleaned. Some of the passengers chose to smoke in the restrooms. The porters claimed they couldn't enforce the no-smoking policy unless they actually "saw" the persons. We spent 9 hours on a layover in San Antonio when I'd paid extra for an online advertised "shorter trip". The body odor from no ventilation becaime unbearable. The restrooms were not serviced, which made a 48 hour journey EXTREMELY uncomfortable. I must say the food in the dining car was quite delicious, prepared from high-quality, fresh ingredients.
2 Replies - Latest reply on 02/16/2010Add reply
My first and LAST Amtrak experience - their customer relations refused to offer any type of refund. Never again!!!
I paid for a trip for my parents to come visit me in California. Although, the actual trip was good, it was not the trip that they had problems with. When I went to the LA Station to see them off, I immediately ... read full review4 Replies - Latest reply on 02/19/2010
FREDERICKSBURG, VIRGINIA -- On Nov. 28, 2008 my wife and I had the worst rail trip of our long lives.
We traveled from Fredericksburg, VA to New York City on Train #80, The Carolinian. What a nightmare.
The Fredericksburg ... read full review3 Replies - Latest reply on 11/29/2008
Amtrak is now offering deep discount fares for weekend trains along the Washington-New York-Boston corridor. For example a one-way ticket from Washington to NY is $49. The regular fare is $70. This applies to Regional and Keystone service only. There are some restrictions such as the tickets are non-refundable.
7 Replies - Latest reply on 12/10/2007Add reply
Go to AMTRAK.COM and click on Hot Deals for the details.
Recent letters to Amtrak
19 June 2007
Dear Amtrak Customer Service,
I am currently a graduate student at U. C. Berkeley and regularly use your Capitol Corridor service from Davis to Richmond. I generally depart on the ... read full review5 Replies - Latest reply on 06/29/2012
My family and I have had HORRIBLE experiences with Amtrak recently and will probably never travel with them again. If you are not afraid to fly, I strongly recommend that you save yourself some grief -- travel by airplane.
2 Replies - Latest reply on 08/19/2007Add reply
Prices are comparable if you are planning to go First Class (sleeper car).
I rode with Amtrak today from Toledo, Ohio to Chicago, and then to Milwaukee. All in all, I would rate Amtrak a C for the experience. When I boarded the train at 5:10 AM, I was expecting someone to say ... read full review6 Replies - Latest reply on 10/18/2006
I TRAVELED ON THE NORTHEAST CORRIDOR ON A BUSY
2 Replies - Latest reply on 04/17/2006Add reply
SATURDAY. THE TRAIN WAS A LOCAL AND DESPITE THE
INFLUX OF PEOPLE AND NUMBER OF STOPS THE TRAIN WAS ON TIME, THE CONDUCTORS AND SERVICE PEOPLE WERE COURTEOUS, THE FURNISHINGS AND LAVATORIES WERE CLEAN, AND THE FOOD SERVICE JUST FINE.
THE RIDE WAS COMFORTABLE.