AnnTaylor Stores Corporation

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1.0 out of 5, based on 1 ratings and
7 reviews & complaints.

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Stealing Money From Their Employees
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RALEIGH, NORTH CAROLINA -- Ann Taylor stole my wages by charging me for an insurance premium but NOT providing me insurance. They are refusing to refund me this premium and say this practice is "company policy". However, when I asked for a copy of the policy or their decision on this matter, they refused to provide me a copy of this in writing. No one in corporate HR thinks there is anything wrong with this practice of charging for a "benefit" that wasn't provided. This is how shiesty this company really is.

Next time you make that purchase at Ann Taylor, think of what type of company you are supporting. Happy Holidays.
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clutzycook on 12/16/2011:
If you have proof, contact your state's labor board.
christophermichael.painter47 on 12/16/2011:
This isn't the first I've heard of this. A friend of mine was a manager for them and when she quit they didn't pay her for her last 2 weeks worked. They told her that they had fronted or "paid her in advance" when she started....some 5+ years ago. I guess when a company has a dismal, failing business such as theirs, they need money from somewhere. Even if it is at the expense of their former employees.
Skye on 12/16/2011:
This is a matter for your state labor board. They are the ones who will investigate this terrible problem for you, and get you your wages.
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Promotional Misrepresentation
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CANTON, OHIO -- On black Friday, my 28 year old daughter and I purchased $200 of clothes at Ann Taylor Loft. We were impressed with the sale that was going on (50% off) and we also received discount cards to be used a week later for $25 off for every $50 spent. I went back when the discount period was in effect to purchase a dress that my daughter tried on, but we hadn't purchased at our last visit. I was so excited to get the dress with the discount card. Imagine my surprise when the clerk told me that the discount couldn't be used because the dress was on sale and the discount was not applicable on sale items. I did not purchase the dress because I was so upset at being misled. The clerk should have clarified that information when we received the cards. Shame on Ann Taylor Loft for conducting a promotion that is not a promotion. During these tough economic times when stores are competing for the consumer's dollars Ann Taylor needs to be more aware. I'm looking for a new clothing store that doesn't mislead the customer.
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Anonymous on 12/04/2011:
That is fairly common in most stores. Discounts are not generally given on items that are already on sale.
clutzycook on 12/04/2011:
Was there any fine print that stipulated that?
trmn8r on 12/04/2011:
$25 off every $50 spent is a HUGE discount. I'm not surprised that it can't be combined with another discount such as a sale. In these difficult economic times and people not spending as much, it is critical for retailers not to actually lose money on a transaction.

Assuming that there was no advertisement that these cards could be used on everything, how were you were misled?
Venice09 on 12/05/2011:
Kohl's must be doing something right. Their coupons and Kohl's Cash have no restrictions. And as far as I know, they're not losing money. Both can be used on anything in-store and online, including sale/clearance items.
CowboyFan on 12/05/2011:
Nothing misleading here. A review of the Ann Taylor website shows that on these type of discount cards, it can be used on full price merchandise. My assumption anyway would normally be that a second discount will not apply to merchandies already discounted, unless it clearly says so.
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Sales Staff is Rude, Arrogant and Incompetent
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RALEIGH, NORTH CAROLINA -- The sales staff and manager would not give me full refund with the receipts given, they would not honor the full return because they would not take the time or could not understand basic math or maybe reading. The receipts clearly indicated what the refund should be but all the staff and manager ganged up on me telling me I was wrong and refused to give me full refund. I had to drive across town to another Ann Taylor store the same day to get the full refund that should have been done to begin with. The staff is so arrogant, so rude, and condescending but they ended up to be wrong and I was right.
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madconsumer on 08/05/2011:
very helpful review!
Venice09 on 08/05/2011:
What reason did they give for not issuing a full refund?
madconsumer on 08/06/2011:
the second store gave the full refund. the first store had to have some issues in management.
Venice09 on 08/06/2011:
Not necessarily. It would be helpful to know the reason a refund was denied.
jktshff1 on 08/06/2011:
The reason the refund was denied is critical here. Being denied at one store and refunded at another in the same local indicates possibly miscommunication at the first or good customer service at the 2nd.
madconsumer on 08/06/2011:
the refund was not denied at the second store.
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Low Quality Clothing at High Prices
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Rating: 1/51
CHARLOTTE, NORTH CAROLINA -- I have been an Ann Taylor shopper for years and every year, the quality of their clothing has gotten worse. This company has chosen to follow the latest trend in low quality disposable clothing that only holds up to a few wearings. Items are see through thin and look like they have been manufactured from cheese cloth rather than quality materials; I would gladly pay more for higher quality items that last. I will have to find a new retailer.
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Attitude for Returning, No Apologies
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A few months ago I purchased several items online. One didn't fit correctly so I returned it to the Sacramento-Arden store. The clerk and her manager had a bad attitude because they thought I had worn it, plus it seems like they didn't like that I returned it. I went home angry and offended so I brought all the products back the next day. I don't like buying online because I sometimes have to return items, but there is never an adequate petite selection in stores. I complained, via email, to the AT website, and I NEVER even received an apology. I continue to buy online at JCrew and the Gap. If I return the sales staff are SO nice. They realize that petites have no other choice, but to buy online and sometimes things just don't fit. I continue to resent their poor customer service, but I will not shop there again until I receive an apology.
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clutzycook on 06/22/2010:
Coldwater Creek is another store that doesn't usually give you static over returns on online purchases. They'll only give you a gift card, but at least they do it with a smile.
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Misleading And Poor Service
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SAN DIEGO, CALIFORNIA -- Do NOT purchase from Ann Taylor's online store if you wish to be greatly disappointed. First, their sizes aren't accurate to fit.

Secondly, they offer discounted "final sale" items but NEVER in the purchasing process do they mention that the product can not be exchanged or returned. They do not CLEARLY post or define what final sale means. It is not until you receive your purchase and in the FINE legal print does it mention Final Sale items can not be returned or exchanged. Of course by now you have made a purchase and are out of luck.

They are misleading, uncooperative when you call customer service, which they have none–they make their policies benefit their company only and offer NOTHING to the consumer.

BE warned, poor service, misleading purchases, in accurate fitting guides and poorly manufactured clothes is what you'll find at Ann Taylor (not to mention they are overly priced).
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Anonymous on 05/09/2009:
So where SHOULD I shop if I wish to be greatly disappointed?
BokiBean on 05/09/2009:
From their web site:

Purchases of reduced price merchandise that have the words 'Final Sale' in the description, and/or a .44 or .88 price ending, are deemed Final Sale and may not be returned or exchanged.

Anonymous on 05/09/2009:
If you're in San Diego why not just go to the Las Americas Premium Outlets location and buy in person? That way you can try them on. My Wife shops at the Outlet Store there often and seems happy with what she buys. (I think anyway)
Anonymous on 05/09/2009:
'Final sale' sounds pretty clear to me
Anonymous on 05/10/2009:
I mean no offense, but I really do not understand how anyone could not understand what "final sale" means. Super, best answer!
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Poor Quality at Expensive Price
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I’m disgusted with Ann Taylor's poor quality of clothes and their lack of concern about customer complaints all the way up to Kay Krill the president. Their Client Services are quick and polite and apologize a lot but they’re not empowered to solve any problems. Bottom line: The clothes are beautiful but the quality is horrendous.

Almost all the Ann Taylor clothes I’ve purchased are poorly made.

Here are a few of the major ones:

Hems fallout of pants after 2-3 wears.
Linings rip in suits after a few dry-cleans.
Hole in pant pockets after 1 dry cleaning and returned to store.
Suit wore once and seam split in pants with hole that needs sewn.
Heel fell off shoes 1 week after purchase.

How can Ann Taylor sell such poor quality clothes at such high prices in such premium store locations? Worse...and not care?
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