Anytime Fitness

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Watch your back and your bank statement!
Posted by on
WICHITA, KS, KANSAS -- In all fairness I haven't had a chance to contact the manager of Anytime Fitness yet because I just discovered this discrepancy this Friday evening and managers don't work on the weekends.
At the end of my one year contract with Anytime Fitness I went to the facility to inform the manager that I didn't want to continue my membership. He was in his office chatting with someone so I sat at the table and waited for him. When he finally came out I told him I wanted to turn in my key and not renew my membership. He was obviously displeased and then told me I would have to wait because he had to go pick up his son before we could talk. So I sat there and waited for almost an hour. When he returned I asked what I needed to do to terminate my membership. He took my entrance key, which I had offered to him before he left, and said I didn't need to do anything else. I wanted to ask why he made me sit there all that time if that was all he needed but I remained polite and just left. That was at the end of June last year. My membership would have expired the next month.
What I didn't notice until now was that he has continued to charge my bank account $37.21 every month after that. When I finally noticed the charges, I called the phone number on my bank statement, but they said I would have to deal with this locally. They could only inform me that I was paying my membership monthly now. What membership?! I partly blame myself for not catching this earlier but can't wait to find out why I was being charged at all. This is one more reason I don't like payments to be automatically taken from my checking account. The only reason I'm writing this now is because it has ruined my whole weekend thinking about it, and I am anticipating the 'run around' when I am able to speak with the manager in person on Monday. If I get my money back in a timely manner, and an apology, I will be the first to let you know.
     
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Soaring Consumer on 2010-02-14:
This is one of the things that a lot of gyms do - they sneak a clause in the contract that you have to cancel in writing, and also that the membership would automatically renew. Otherwise, they just keep on taking your money. Good gyms would tell you this up front. It is also why you should have the auto-billing done through your credit card company rather than a bank account so that you are more likely to notice and so fraudulent charges can be disputed.

I suggest that you look into your contract to see if these clauses are there. If they aren't then you may have a case in small claims court.
stillfat on 2010-02-15:
Thank you for your response, and you are right. It would have been wiser to use my credit card instead of my banking account for the monthly withdrawals. Strangely, I seem to remember offering to pay for my membership in full for the year, but the manager was more interested in getting permission to withdraw monthly through my checking account. Now I understand why. A co-worker who also belonged to this gym also hit some snags when she quit after her one year contract was up. She had to return twice to get it straightened up. I called up the manager today and told him that I was being billed monthly, even though my membership ended last July. He acted surprised and said he would look into it. When I asked when I could expect to hear back from him, he told me he was very busy. I pressed for a better answer and he hung up the phone. Now I'm wondering if there is anything my bank can do other than stop any more money from being withdrawn. (and will my bank charge me for that?) I will check with them tomorrow during my lunch hour.
Soaring Consumer on 2010-02-15:
Most likely you will need to close your bank account and open a new one so that they would no longer be able to access your money.
stillfat on 2010-02-21:
I did go to my bank and was able to stop any future withdrawals from Anytime Fitness. There was no charge, and he said they could probably go back two months and get that amount refunded to me. Thanks Fidelity Bank! Still no word from the manager of the gym. He's too busy opening a new location in Park City, KS.
stillfat on 2010-02-23:
Good news. After sending an e-mail to the manager of Anytime Fitness, he called the next morning and had my check ready. He blamed me for not catching his mistake sooner, and was upset because it messed up his taxes. He wrote, "The situation would not have gone this far if you had notified us sooner." Yes, it took me awhile to notice he was still withdrawing funds from my bank, but I notified him immediately after I finally caught the error. He told me I should pay closer attention to my financial statements, and I could tell him the same thing. So maybe we will both be a bit more careful in the future.
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They lied to get us to sign the contract. He get's commission, we get nothing!
Posted by on
KEIZER, OREGON -- My husband and I were visiting his mother in Keizer, Oregon, when we saw an Anytime Fitness and wondered if their prices were reasonable. We knew we had an Anytime Fitness in our home town of McMinnville, Oregon, but had never gotten around to talking to them about their prices.

We walked in to the Keizer Anytime Fitness and told [the General Manager], that we were interested in knowing more about their gym, but that we lived in McMinnville, Oregon. He assured us that it was no problem, and told us that we would have access to over 1000 locations just by signing up with them.

He offered us a great deal and we signed up under a one year contract. [the General Manager] was FULLY aware that we resided in McMinnville and would be going to the gym there most of the time. He had us try our key's out, and told us that they would work everywhere else as well.

We tried to get into the gym in McMinnville, but our keys did not work there. We had to wait through the weekend for someone to be in the office to help us. When we were finally able to talk to a person there, we were informed that we would not have access to any other gyms for 30 days! News to us, and unacceptable, especially since my 10 year reunion was coming up in two weeks and I had really wanted to be working out up to that date. Our only option, she was kind enough to offer, was to come in during her office hours to work out. This is not the 24 hour membership we were told we were paying for.

I cannot get [the General Manager] on the phone. I called the corporate headquarters, and was informed that nothing could be done.

Apparently Anytime Fitness managers are allowed to say anything they need to say in order to get a person to sign up for membership, even if they are lying and misleading customers. We were told we were buying a 24 hour gym membership that we could use in our location, and our money has been taken, but what we have actually got is not what we were told at all. [the General Manager] get's commission, and neither he nor the headquarters cares at all about us. We're chopped liver.

Do not sign a contract with Anytime Fitness in Keizer, Oregon. In fact, don't sign up at Anytime Fitness at all. You may end up like me, paying money, stuck in a contract, and no gym access.

     
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Anonymous on 2009-08-11:
Did you get a copy of the contract for your records? That might help in the situation so you don't have to wait 30 days.
CKron on 2009-08-11:
I do have a copy of the contract, but it doesn't confirm any of the things he told me and it in fact says that any other verbal agreements or understandings do not over-ride the contract.

Upon reading it, it is actually a pretty crappy contract, not in the favor of the customer in any way. You just don't expect that anything is going to go wrong like this, but that is all based on what we were told, which is worthless at this point in time.

I just wish we'd figured this out in the first 3 business days so we could have used the buyer remorse law.
Anonymous on 2009-08-11:
That's exactly why companies get away with many of the things they do. They get customers (victims) to think they're verbal agreements are binding.
CrazyRedHead on 2009-08-12:
Never sign a contract until you read the whole thing. Written contracts always override verbal agreements. This is why many companies get away with these type of things, the customers never read what they are signing first. You could be giving away your first born or your soul.
BokiBean on 2009-08-12:
Its a pain, but Mcminnville and Keizer are about 20 minutes away aren't they? Just use the one gym for a month then let the other gym know you want that key!
Anonymous on 2009-08-12:
Boki, I think they are farther apart than that. I know the traffic in the McMinnville area is horrendous most of the time, especially rush hour and weekends, so even what looks like a 20 minute drive, would probably take much longer.

CK, sure sounds like a shady way to do business, but at least after 30 days all will be well.

BokiBean on 2009-08-12:
Thanks kia. I too, think its pretty shifty to promise a 24 hour membership nearby and just not deliver.

I realize people say to read the whole contract so much. I agree they should, but people just don't do that, and I don't think its fair to blame them if a business promises one thing and then just doesn't deliver via the terms of the contract.

We bought a house and didn't sit there and read the whole contract! In fact, we'd probably still be sitting there reading it if we had.

I'm beginning to think the whole fitness gym industry is full of poo.

Fitness Forever on 2010-02-23:
Sounds like you people had a misunderstanding with the manager of this gym. Is it possible you did not explain to him you lived in McMinnville and would need to use it right away? I know this business and the manager very well, he would never lie to sell anyone a membership! Did you talk to him before posting this little story? I'm sure everything worked out for you by now. Maybe you could think about leaving an updated comment for people to read about?
jimcolt on 2010-04-12:
My wife and I own an Anytime Fitness Franchise (they are independently owned) in NH. Our contract which comes from Corporate, clearly states the rules about using other clubs. We also ask that each new member reads and understands the contract before signing it. The clerk from that location should have asked them to join the club that they were going to use, however, in all fairness.

Anytime Fitness is a great company, so please don't knock the whole chain of independent franchise owners for one issue....I suspect it was a mistake by the clerk more than anything. If you came to our facility and explained your dilemna....we would let you work out for the 30 days, then we would transfer your membership.

Jim
FLHR on 2010-09-27:
I'm afraid you will have a harder road ahead of you from here. When your contract is over you can only get out of the auto-renewal by contacting the owner/manager of the gym you signed up at. Then it's up to them if they want to contact ABC financial to terminate the contract. They probably will not. I'm in that situation now and have done everything possible short of taking it to court. The Anytime fitness is in Golden CO. The owner, Louie McKee, is available to sign contracts but makes himself unavailable to provide something in writing to terminate them and full of straight out lies over the phone.
I would suggest starting as soon as possible to terminate your contract. It appears the gym owners and ABC have a well forged scam going and unfortunately Anytime corporate will do nothing about it.
Good luck!
FLHR on 2010-10-04:
Updating my reply from 9/27/10. I finally was able to get out of the auto-renew anytime has in their contracts with ABC. I did it through contact with the right person in corperates customer satisfaction section. I agree with jimcolt's response that Anytime Fitness is an honest business but unfortunately has a few franchise owners taking advantage of people. When corporate contacted the owner of the Golden, CO club, he was quick to terminate my auto-renew. It's unfortunate that a couple under-handed franchise owners can tarnish the hard work most of the owners put into their clubs and I apologize to them for my previous comment!
Fred on 2012-04-25:
I bought my son a one year membership to Anytime Fitness in McMinnville, Or. to see if it would help his Agoraphobia. Unfortunately it didn't and he didn't use the membership but maybe 5 times. At the end of the year they just kept on billing so I called and was told to write a letter of cancellation to their accounting department in Sherwood, Or. We did as of the beginning of March 3, 2012 and today April 25, 2012 I just now got a call that they want payment for April. I told the lady on the phone all of this and she tells me I need to let them know at the gym because that is where they make the decisions. Yet the gym directed me to the accounting department and said they would decide on refunding March and would also cancel the membership if I write the letter. They are SCAMMER'S !!!!!!!!!!! I will never do business with them ever again!!!!!!!! I pray they go under!
DMMcCloskey on 2012-07-19:
I like Fred am in the same boat with Anytime Fitness. I tried to cancel my membership prior to the end of my contract and I understood when they said no. We had a very large unexpected change in income and I needed to at least try. So I sent this asking to end the contract and was sent back a letter telling me no. I thought okay. We will tough it out and pay for the year. I go onto my checking account today to find that they drafted from my account again. I contacted the ABC Financial where they bill as I had been told back when I first tried to cancel that that was what I would need to do. I got to a supervisor, who was very nice and she told me she had spoken with the manager Becky at my McMinnville branch and was told that I would have to go through the branch to cancel. When I got to Becky, who was so obviously not interested in being helpful, she told me I would have to write a letter to ABC Financial to cancel. I called ABC Financial back and was told that they couldn't do the cancellation (although prior to talking to Becky the young man I spoke with told me he had cancelled it??? but when I asked about a refund was told he couldn't at which point I spoke with a supervisor, Tamika, who was extremely polite and helpful). So I called back Becky after seeing this site and reading a little about the business practices of this company. I can't really believe that the original owners, who were featured on Secret Millionaire would approve of the practices that I am reading about by so many of the franchises. Where are you at??? I'm deeply disappointed. I am now told that I have to have a 30 day prior cancellation, when I contacted ABC Financial they will deduct out of my account again on the 10th of next month, I had the other deducted just yesterday the 18th. So essentially I didn't even have a chance to cancel before they will charge me again next month. As my husband said 300+ days doesn't count? I also know that I have read the written contract is binding not what the manager selling you the contract says. Well when they hire liars who are willing to push you through a contract to get you to sign it you might want to rethink that. I specifically asked about the renewal and was assured it was a one year contract. Haha, a one year contract with an auto-renewal. That is omission in the least and a flat out lie at best by the manager when I asked him. I have never dealt with any other Anytime fitness companies but I can tell you I have been a member of Curves and they are beyond helpful, even holding my membership and not charging while I was healing from an injury I did away from the gym. When it was time to end the contract no problem. Done! Nelson's Nautilus, owned and operated by the owners, they had great customer service and never a problem with them. I was in there gym off and on for over 10 years. I will never return to this Anytime Fitness and from what I am reading online my McMinnville branch is one of the worst for being unhelpful. She flat out told my husband there was not going to be a refund. WOW! Now that is customer service at its finest, if you are trying to get a shop shut down that is.
dothesepeopleevenlift? on 2013-05-08:
Can't anyone get hurt not reading the fine print?

Buyers remorse definitely comes into play with everything, but why get bent out of shape over rules you didn't know about?

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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Maintenance Causes Back Injury
Posted by on
Rating: 1/51
GRANTS PASS, OREGON -- The Anytime Fitness in Grants Pass, OR. does not maintain equipment. The lat pull cable broke and herniated a disk in my back. Manager Denny said he could not see the cable since it was behind a shield so would replace them when they broke! Since I signed the standard agreement when joining I am responsible for the $4,000 in medical expenses, physical therapy and $10,000 of lost work. Not to mention the intense pain for the last 6 months. Only 6 -12 more months of healing left - at least I am back to work with minimal lifting. So beware, anything happens and they are not responsible!
     
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CrazyRedHead on 2012-04-01:
This would have been in the contract that you signed. Did you read said contract before you signed it?
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Anytime Fitness Lies
Posted by on
Like the other customers, I was told that I could use my Anytime membership at hte gym next to my work when I signed up at the one next to my home. My key didn't work & a lady at the gym next to my work was extremely rude in telling me that under no condition could I use her gym for the next 30 days. I was shocked. She told me to read my contract & slammed the door on me. I was not told that I would have to wait 30 days as they already took my money. Now I am in a a contact & I'd rather find another gym. That are rude & they lie & misrepresent. No wonder the websites are full of complaints.
     
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leet60 on 2011-07-22:
Most fitness establishements will hard sell you on features and availability on your initial visit. However, like any service, if it is not specifically written in your contract as far as they are concerned it was never said. A sad fact of many businesses that pay their employees commission.
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Uncaring Management
Posted by on
I want to work out to certain TV programs that hold my interest. I pick specific time to go to work out on the treadmill because of that TV program. After finally getting local stations back on the machines after they have been taken off, there is no sound on one local station on all machines. I have asked several times and waited several weeks. I have been told by the manager that there is nothing he can do. The bike has an extra loud volume that can't be adjusted.

I guess I will be looking for a new place to work out that shares their customers interest.
     
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Alain on 2011-05-28:
If they don't want to respond to a customer's requests in a positive manner, dump 'em.
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Almost had account overdrawn from $108 over charge by Anytime in Fenton, MI!!!
Posted by on
FENTON, MICHIGAN -- I have only been a member of the club since the first of March 2010 and today is the 12th day and they finally decide to charge me for the month which is $29 plus card for $10. I go to withdraw money tonight for poker and have only 16 bucks in my account because Anytime took out a crazy amount of $108. I just seen this five minutes ago, but still am upset and want to write this review right away while I am upset! I should not have been charged this amount and no excuse can get back overdraw fees and that could have happened quite easy.

Don't go to Anytime Fitness. Go to any other 24 facility, just not this chain. either people are really filthy or they are top notch snobs.
     
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Anonymous on 2010-03-12:
Actually, you should have waited until you were calm to write your complaint. Call them and ask why they took out over 3x the amount expected. Is there somehing in the agreement saying the first payment will be for 3 months and monthly after? Just guessing.

Also, do a search here for complaints on other fitness clubs. You'll find many many of them so your statement about going to any other 24 Hour Fitness place is not good advice.
Anonymous on 2010-03-12:
Were the people filthy or top-notch snobs before you were charged $108? Just wondering as this is two different issues.
Anonymous on 2010-03-12:
Before writing this complaint, what should have done is contact them and try to get this resolved. If they don't want to work with you, from whatever miscommunication, THEN write the complaint.

"no excuse can get back overdraw fees"

What overdraft fees? You say you have $16 bucks in your account... that's not overdrawn. That's in the positives. If they had overdrawn the account with the amount they took, you could have asked (nicely) if they would cover the overdraft fee. Or, if not, explain to your bank what happened and perhaps they would do it. You never know until you ask (nicely).

Go talk to them... see if you can get this resolved. Don't just lie down and take it. Obviously, they are in the wrong if that is not what you were supposed to be charged.
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A Great Place to Be
Posted by on
KEIZER, OREGON -- I have been working out at Anytime Fitness for over 2 years now and absolutely love it. The people there have become like extended family. The atmosphere is very non-competitive so it's great for all those ladies that don't like to work out because of all the "in shape" competition. I highly recommend this gym to everyone looking for an at ease place to work out.
     
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Venice09 on 2010-04-12:
Great to see a compliment about a fitness center. Two years is a good record. I hope they keep it up.
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