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Cancellation Saga
Posted by Alexanrose on 03/18/2005
Trying to cancel a trial membership over the phone turned into an extended sales pitch by the representative, Sam in Toronto, in an attempt to stop the cancellation.

Realizing Sam is only an employee who is trained to behave in this way by AOL, is progressively aggravating. I asked twice to speak to his supervisor and my request was completely ignored.

When I asked repeatedly for the cancellation confirmation number, Sam responded that it was necessary to follow a script 'procedure' before he could give me the number. And began asking me a list of questions.

I told him, I was extremely busy and I just needed confirmation that the account was closed. Sam then tried to make small talk and asked me about the weather where I was.

Again, I repeated I simply needed the confirmation number that is all. He proceeded to create a sort of 'guilt' trip scenario, saying that while I was waiting we could at least have a friendly conversation.

I'm sorry Sam, I don't know you, I don't want to have small talk with a customer service representative from a company that I no longer want to do business with.

Will AOL ever realize, that their customers should be treated with respect? Respect for their time and their choice in internet service providers?

I still don't feel confident my account was actually cancelled even though I retain a physical confirmation number. An automated voice assured me it was, after Sam and I were finished talking and that I should receive a confirmation letter in the mail shortly.

I'm posting my confirmation number: 06245442759 March 18th 2005 12 pm -- for possible recourse should AOL attempt to 'know nothing of the cancellation' and charge my card on file.

AOL has serious customer service, policy and procedural issues and still chooses to think they're a monopoly that can control peoples' free choice.

I highly discourage anyone from subscribing to AOL.

     
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Posted by STUPID on 2005-03-19:
REGARDING AOL, I TOO WAS PUT THROUGH A FRUSTRATING SEVERAL MINUTES WHEN I CANCELLED LAST YEAR. I FINALLY THREATENED TO CONTACT THE ATTORNEY GENERAL AND FILE A COMPLAINT.
Posted by Lee0201 on 2005-03-19:
My experience differed from the existing complaint only in that I spoke to "Mack." During my phone call, he gave me some double talk about how, as a courtesy to a "loyal customer," he would add another two months of free service. I couldn't see any problem with that (at the time) so I agreed.

Not only did I continue to get billed $24 a month for the next two months, I continued being charged after that. I called back again and spoke to another representative who told me (rather abruptly) that I had not, in fact, cancelled my account but had actually elected to continue it. After several minutes of listening to various sales pitches and free offers, I was finally able to get this new person to cancel my account outright. A few weeks later I did get a letter of account cancellation confirmation. On the back of that letter was an application for renewed service from AOL. To this day, several months after December (the date I originally requested the initial account cancellation) I still receive offers and CD's from AOL. I find their marketing techniques to be a bit to "user unfriendly."
Posted by jlmgodzilla on 2005-03-19:
I went through the same saga when I tried to cancel after 5 years! You would think they'd be more apologetic and invite you back nicely, rather than badger a customer until they NEVER want to be with AOL again. I wonder who brainstormed the idea that they should do this? That person/group should be fired for losing present customers and any future customers that we are warning. jlmgodzilla
Posted by rocksolid64 on 2005-03-20:
I cancelled AOL too, a few months ago. Just wanted to add my spin on the reason for the small talk. Taking some of the money they charge from their oversized bill, invest it in faster computers for the customer service personnel.
Posted by Ewok on 2005-03-20:
Ditto. This sounds exactly like the experience that I had, while attempting to cancel AOL. It took me two days. The first day, I could not make the person, with a foreign accent, that I could not be persuaded to continue service, even though they were offering a special $4.75 deal. I tried the second day, with a, English-speaking, person who didn't want to take "no" for an answer. She became very rude, toward the end of our transaction. I would advise written cancellation, for those wishing to cancel AOL.
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AOL fails to cancel online service
Posted by Mwidmer on 03/21/2004
Please whoever reads this, take note! When dealing with America On Line be very careful and make sure to follow up any cancellation phone call or e-mail with a second one.
I had a free trial with AOL for several months after I purchased my Dell computer. After the free trial I continued to use AOL until I decided to switch to Road Runner in March 2003 due to my lack of overall satisfaction with AOL and its services. At the time I activated Road Runner I called AOL and told the agent that I wished to cancel my services with AOL.
AOL failed to cancel my service, and it wasn't until several months later that I realized that AOL was still billing my bank account. Unfortunately I did not monitor my banking statements as diligently as I should have, hence I would have noticed the $23.90 charge to my account for those months. Make Sure you follow up any cancellation you make with AOL or you could find yourself in my situation with service you did not want, as well as a bit less money in your account. From what I have read on other sites, this does not seem to be a rare occurence. Be careful who you do business with.
I called and cancelled it again. I'll just have to wait and see if this time they actually do what I requested.
     
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Posted by sanford31031 on 2004-03-22:
LWRHPS:Is there a gibberish translator in the house? I can't make head nor nail of that uber-babble you flung onto the screen during your latest spasmodic seizure. Clearly, you spend way too much time in darkened rooms in front of your seven-year-old computer turning a whiter shade of pale. Go outside once in a while and breathe, before your brain starts to rot from all that festering stagnation and cognitive dysfunction.
Posted by alltruckedup on 2004-03-22:
Yes, they are snakes alright. Same thing happened to me. My husband went to earthlink and cancelled AOL. We assumed it was taken care of . But months later It is still on my aol bill. After calling to say we don't have aol and we haven't used it, they finially give me a confirmation number. But they wait three day to cancell it and it comes on my credit card for another month. They are snakes!!! They will never refund any money, just say you can use the service for another month. Well I DECLINE! I don't want you bells and whistlers and stupid happy faces. I'm getting rid of Aol credit card also. What can I do with the 7000 award points I have. Nothing?
Posted by Slimjim on 2004-03-22:
AOL has a rep for being exremely unhelpful when cancelling and constant overbilling. I would also recommend when done with AOL not only to check your CC statements or bank account in following months, but to make a note of time and day you cancel and the CSR you spoke to. Oh BTW LWRHPS, you state above you "never buy anything from them" but you gave us an address to buy your book at LWRHPS@aol.com. I guess that email is as real as the book.
Posted by sarahnkrystal on 2004-03-30:
They did the same thing to us, but the AOL withdrawl bounced, and we were charged $25 for this. AOL better pay that as well. AOL is a dirty, dirty company!
Posted by LASHAWNE25 on 2004-03-30:
Posted by JMJ on 2004-04-01:
They are criminal for sure, There is a class action suit that you can sign up for. The same situation happened to me. I purchased 2 new Dell's in 8/03 with the free 6 month AOL trial. That is where the scam starts. They take your CC#, and start billing inmmeditely. I received one bill for over $800.00!!!!
Then after they negotiated that deal, they started billing my Company cedit card! Then, of course they negotiated out of that one. AOL is making millions and millions of dollars through this practice! They even somehow, which I can't still figure out, tapped into one of my old Company CC and started billing that!!!!!!
Get in on this Class action suit NOW!
One would think that after all of these huge corporations falling like bricks after screwing thier customers and shareholders that this would STOP!
No Way. Corporate greed is alive and well in the good ol' USA!
Matt Jewell
Posted by rosellini23 on 2004-04-03:
I realize that you're upset about your billing, and I would agree that if you were provided with proof of cancellation, I'm assuming you got that when you discontinued your service, the company should not have continued to bill you. However... why on earth wouldn't you check your billing to maintain your month to month finances? Had you done so you would've caught the error immediately like I did with MSN.
Posted by Zakk on 2004-04-25:
"Unfortunately I did not monitor my banking statements as diligently as I should have...." Ahh, you got it, and you have defined the problem. People, STOP allowing strangers access to your bank account if you are not going to review your bank statements.
Posted by ep617 on 2004-06-19:
Oh No! sounds like we're in for a fight, we cancelled AOL last year and just received a collections letter for unpaid services! What services? Time to contact the attorney general...
Posted by gamefanx on 2004-07-31:
i called AOL, recieved a confirmation number. It was the same day i first used AOL. Only used for 2 hours, then cancelled. Is this going to ensure i wont be charged?
Posted by Valorous on 2004-10-14:
I encountered this exact same problem. I went to my bank, and they told me that AOL is notorious for this and pre-empted any further deductions from my account. I would advise anyone in this situation to bring their bank in on the situation andlet them handle it. I also folowed up with a phone call, I was not very happy to speak to someone in India who could hardly understand me.
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AOL billing services
Posted by Ms.Consumer on 12/23/2005
Beware of AOL billing services. Internet services is ok but watch out when you terminate services. My computer broke so I had no way to connect to the internet. I called AOL to terminate services. The AOL rep gave me the hard sell...offering all kinds of options to keep me as a customer. I kept explaining, "I have no computer". About three months after I had terminated services a $23.90 charge appeared on my checking account. It took 30 minutes with two AOL reps (apparently located in India) to clear up the situation. One of the agents kept implying that the $23.90 charge appeared because I had asked for a temporary suspension of my account, not a permanent one.

I got my $$ back but will not use AOL again. It's not worth the aggravation.
     
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Posted by Ms.Consumer on 2005-12-24:
Thanks for the advice.

The irony of all this is that I was going to re-open (is there such a word?) my AOL account when I got my new computer. But their fraudulent billing scams turned me off. I'll NEVER use AOL again.
Posted by Mad Eye Moody on 2005-12-27:
AOL just got a hard slap on the wrist for giving people grief over cancelling service. It's actually been addressed by the FTC, so it should get easier to get AOL off one's back in the future. Besides...AOL isn't all that great...all ISP's go to the same internet, right?
Posted by Slimjim on 2005-12-27:
I used an AOL trial account, knowing I probably wasn't going to keep it but also I was in for a go around to cancel. And it was, but at least I wasn't billed improperly and certainly didn't have to report my card stolen. That sounds a bit extreme. Anyway, glad they are being "asked" to dial it down on their tactics. Everyone knows they are (or were) over the top.
Posted by Ms.Consumer on 2005-12-28:
You don't have to report your card "stolen". Just tell the bank the truth...someone keeps charging you improperly. They are ok with it. The only convenience is waiting a few days for the new card.
Posted by miketech on 2006-01-10:
It took me 8 hours one day to get AOL canceled. I decided to do it that day because I was changing banks and knew my credit card # was going to change. Never heard another word for them. I think they just bill your credit card as long as they can.
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Bugs in AOL
Posted by on 11/22/2001
Well, about a month and a half ago, I decided to download AOL 7.0. Things were going smoothly until I realized that my Internet access was being restricted and every time I went to the Internet, my screen would freeze. I called up AOL Tech support and they told me that the problem was with the manufacturer of my computer, Hewlett Packard.

I called Hewlett Packard and they hooked me up with some 900 number that charged me $2.50 a minute (up to $25) to see what's wrong with my computer. Turns out my modem connections were fine, it was AOL that had the problem (according to Hewlett Packard).

I deleted AOL from my computer and put in an AOL 6.0 CD and re-installed it. AOL still screwed up my Internet access but I had clear access to Microsoft IE. Now my AOL connection is 'on its best behavior.'

To help keep me as a potential future customer, I would like the following:

For AOL to refund my $25 and get all the bugs out of 7.0.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Posted by Anonymous on 2001-11-24:
AOL has your money. They will NEVER get all the bugs out of AO-HELL. That is a fact of life. When 6.0 came out it had major issues with WinME and they still raved about it on commercials. Get a real ISP.
Posted by mksawyers on 2001-11-24:
MSN 7.0 does the same freeze job, restricting use
Posted by Anonymous on 2001-11-26:
Any suggestions on any REAL ISPs? Give me an email at Shan83181@aol.com
Posted by Anonymous on 2001-11-28:
Before I got my dail-up connection I was very happy with Earthlink. Never had a busy tone, never disconnected and very nice and polite customer service.
Posted by Anonymous on 2002-04-25:
AOL tech support will always blame any and everyone else for their problems. It is always YOUR computer, YOUR phone company, YOUR modem, YOUR settings, etc. They have and never will accept blame or admit there could be aproblem with AOL. Their tech support people are barely of legal working age and are clueless. They will have you uninstall and reinstall everything rather than admit it is their problem and then say you have to contact your manufacturer. I laugh everytime I see their commercial....#1 in customer service - HA! Every time they send that ridiculous survey about their techs upport, answer it honestly and tell them what a lousy job they are doing.
Posted by winder on 2004-04-14:
I had the same issues, went through the same process and even bought a new computer. I had a SONY and AOL said it was SONY's fault, not AOL's. The new computer had the same issues, so I upgraded to AOL 8.0 and had no more problems. The old computer was given to a friend but they cannot upgrade to 9.0 but 8 is working fine. AOL's response is it's always someone else.
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AOL Refuse to cancel services and then puts fraudulent information on your credit report
Posted by Jrohrer on 03/30/2006
BLUEMONT -- I have been trying to cancel my AOL service for almost a year now. I finally had to close my bank account and open a new one because AOL would not stop taking money out of my account. Now I have an AOL rep calling me 5 times a day at work, on my cell phone before during and after work. The total amount of calls I received a day from AOL is about 15-20 calls. They call my phone constantly. I even received a call at my home last Saturday morning at 8:30. This woke my entire house including my children. THIS HAS TO STOP. I advised AOL that they could put whatever they want on my credit report because I will dispute it. Still the phone calls have not stopped. What do I do? These people are rude and nasty. They interrupt you when you are speaking and half the time, they don't even speak English! I will make it my life's mission to make sure that no one else goes through this with this company! AOL should be shut down and its executives lock in prison for life for Fraud.
     
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Posted by CrazyRedHead on 2006-03-30:
When you cancelled, did you received a cancellation confirmation code? If you haven't received one then you never cancelled in the first place.
Posted by yoke on 2006-03-30:
AOL refuses to let you cancel. You can tell them you want to cancel, but if they don't send the cancellation number, which they won't, you are not cancelled. It took me about 6 months to finally get them to "agree" to let me cancel.
Posted by Saracg on 2006-06-06:
I used to have an account with AOL. They refused to stop taking the money from my account & I ended out closing my account to stop the charges. I spoke with the Bank VP and he confirmed they have many many people who are having trouble getting AOL to stop taking money from their account. My advice would be NEVER sign up with AOL.... once you do, you will have to close your bank account and change your phone number to get them to leave you alone.
Posted by TallowHill on 2008-08-19:
I had to pay them for an account I thought I had cancelled, via phone, even though they could see I had not used their sevice for six months. Their customer service people are rude too and I will NEVER use their service again
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AOL Impossible to Cancel
Posted by Petrina on 02/17/2006
STEWART, TENNESSEE -- Today Feb 18 2006 I ONCE again have tried to CANCEL my service with AOL. We signed up with AOL in April 2005, we TRIED to use it with our MAC for the web cam, and it didn't work the way we wanted it to so we called and canceled it in June 2005. In Nov. 2005 I noticed that it was still debiting out of our account, so I called ONCE again to cancel it.... I was told that it was not canceled in Jun, that the screen name and info was NOT verified, BUT I CLEARLY remember having problems with them for over 45 min, and then after going threw everything they cleared the info, and canceled the account. SO THEY SAID..... Well NO the account was still active and I asked them to look and see if our screen name and e-mail was accessed, they said NO. So I asked for a refund from Jun-Nov 2005, they said NO because "when you order cable and you do not watch it, you still have to pay for it" BUT I CANCELED AOL IN JUN! Well I looked on line at the MANY people complaining about continuous charges after they have canceled services, and decided I would call again to see about a refund. SO I called Dec 2005 and spoke to a nice Rep (so I thought) he told me that he would refund 60.00 back to the account, but he was going to reactivate the account, refund the money and CLOSE the account.... I was REALLY hesitant about this! BUT, I did it.... MISTAKE!!! He OPENED it, refunded the money... but did NOT close the account, SO AGAIN I was charged 23.90 for Jan and Feb 2006. I CALLED again to cancel and to ask, demand my money back from these SLIME BALLS, and they gave me an address where I am going to have to pay 39 cents and my bank statement and a letter stating that I canceled in Dec, and how I feel that I need my money back! SLIME BALLS!!!! I know that I will be billed AGAIN next month, I KNOW that I will never see the money that I am out, even after I pay 39 cents to mail a letter to them to tell me they NEVER received my letter will I STILL BE CHARGED!!!!! This company needs to be put to an END!!!!!!! TOO MANY people have the SAME complaints, and the bank drafts to PROVE this problem...... WHY doesn't anyone fix them for good??????
Then on ALL of your phone calls to them they keep you on for FREE for 30 days, and they are so nice when they tell you this and SO sad to see you go.... Well you can KEEP your 30 days or lifetime free to AOL and shove it up your A$$. I WANT MY 200.00 back!!!!!!! I WILL NEVER have AOL!!!!!!!!!
     
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Posted by tander on 2006-02-17:
I've read quite a few reviews on AOL doing this, they don't like to give up their customers!
Posted by miketech on 2006-02-17:
AOL lost a class action suit or 2 for the same reason. They don't get the lesson cause it makes them money I suppose. Your only 2 choices are a) live with it. b) change the account they are drafting. That's how I finally got rid of them. I spent 8 hours on the phone one day. They got to the point where they offered me 6 months of AOL broadband free to stay with them. I said no. She said you mean you don't want 6 months free. I said no I hate AOL that much. Then they transfered me to the cancelation dept who was a tech asking how he could fix my problem. No please cancel me. It went to a nice lady to a very nice lady to a very very nice lady with techs in between to a real witch who finally said I was canceled. The next day I closed my bank account because of a different reason but it worked.
Posted by Anonymous on 2006-02-18:
AOL is the scum of the earth. They will do anything to keep you. I think they don't mind giving as much free time as they need to keep you because they can count you as a subscriber and that is important to their advertising sales. Much like magazines "inflate" their subscription numbers for the same reason. And then they hope that you won't cancel at the end of the free period or that you'll at least forget to cancel in time to get billed a few more times. I could go on and on about aol. I hate them with a passion. I actually still have a limited $4.95 plan because it was my email address for 8 years and I want to be sure to tie up all loose ends before cancelling for good. I may add some links on here about aol and its' practices.
Posted by Ms.Consumer on 2006-02-18:
Yup! Went to the same thing a couple of months ago. Cancelled. Couple of months go by. Account charged again. Call, told I had never cancelled but they'll cancel now and refund the charges. Few days later the refunded money is pulled out of my account again. Call and I am told that I have never cancelled, cancel again. This time I call my bank and turn off the debit card. Bank person said people are always calling to close cards or accounts to escape AOL.
Posted by Anonymous on 2006-02-19:
You might try opening your bank statement more often than twice a year.
Posted by ladylove on 2006-03-25:
You are so very true on this one, I've tried to cancel many times and they give you a hassle in doing so. If I were you I would cancel that debit card and open at another bank, but there is also another review from someone whom worked at AOL, you should check it out.
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ONLY solution to AOL billing scam - terminate credit card
Posted by Ms.Consumer on 12/28/2005
I complained about AOL a few days ago. This is the follow up. Everyone was right... the only way to stop the crazy AOL billing is to terminate the credit card and get a new card with a different number.

After I thought AOL truly understood that my account was terminated months ago, they bill me AGAIN.

I cut my losses and called my bank to have a new debit card issued. The bank rep asked why I was requesting a new card. When I told her it was due to AOL charges she replied that she gets lots of calls from customers terminating credit cards/debit cards to escape AOL.
     
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Posted by Sparticus on 2005-12-28:
I feel sorry for Google. They just spent 1 billion dollars to partner with AOL's sinking ship.
Posted by Mad Eye Moody on 2005-12-29:
Be mindful of the fact that they'll likely refer what they can't get from your old debit card to a collection agency. I would keep on them to make sure that your account has a zero balance and will not incur any more charges due to any clerical errors.
Posted by spiderman2 on 2005-12-29:
In our local paper there was an ad from a lawfirm trying to start a class action suit against AOL. I usually don't agree with that kind of stuff, but I hope they put AOL out of business. They are horrible.
Posted by Mad Eye Moody on 2005-12-29:
Class Action Law Suits ROCK!
Posted by Ms.Consumer on 2005-12-30:
Thanks for all the tips. I'm mindful that AOL might try debt collection. But actually they owe ME money. I'm caught in this limbo where they bill me, I call to tell them the account is closed, they reimburse me, then bill me a few days later. Crazy! When I closed the credit card they had just promised to reimburse my account... so if anyone is losing $$ it's me. I decided it's worth the loss to get rid of AOL.
Posted by fishwater on 2006-01-06:
I canceled the credit card number, at advice of credit card company, got new number, and before I could activate the new card, aol had charges on the new card. Does aol own chase bank???
Posted by DebtorBasher on 2006-01-09:
There is a class action against AOL right now for the very issue you discribed.
Posted by Salchipapa on 2008-12-04:
This doesn't work because I received my credit card expired in March and they sent me a bill in August for charges since March since they couldn't charge my cc. Now it is in collections and I am still fighting them over it. Funny thing is, I nver owned this account. I was formerly employed by Time Warner and had a FREE account which apparently was not cancelled by the company and I STILL cannot get them to clear up the issue. Shows how screwed up the reallky are if they can't take care of employee accounts!
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Poor Service, slow speed
Posted by Disgruntled on 10/13/2005
For the past few months I've been using Netscape ISP. None of the telephone numbers they provided me are V92 modem capable. Many times the connect speed is 33 kbps and sometimes even lower than that. About one time in ten I am able to connect at 40 kbps (which is still slower than Walmart Connect). Now for the bad news. When I tried to cancel my service on Oct 3rd 2005 the operator I spoke with told me that a confirmation letter would be mailed to me. Instead of cancelling the service I received a confirmation of continued service. I called back in only to have a wait time of over 20 minutes. Netscapes web page comments on the possibility of being charged after the canellation date. If that happens then a person only has to call Billing for a refund - IF YOU CAN GET THROUGH TO BILLING. I don't recommend this service and whatever you do, don't sign up for their 30 day free trial. You will need 30 days to cancel it.
     
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Posted by KenPC on 2005-10-13:
Netscape is AOL.... what did you expect?
Posted by Sparticus on 2005-10-14:
I remember the good old days when Netscape was Netscape. AOL is like the grim reaper. Google is now looking to buy a share of AOL. A mistake if you ask me. AOL is synonymous with low end performance and bad customer service. Perhaps Google can help turn that around, but I doubt it.
Posted by effervescent on 2006-11-09:
My year with Netscape ISP has been a frustrating combination of very slow speed, scads of pop-up warnings and questions, multiple re-signin requirements, and spotty to rude customer service agents. I have just discovered that this ISP is a division of AOL, and all I can say is that it does not surprise me.
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Cancellation of AOL service
Posted by Fishrowe on 03/20/2005
GEORGIA -- I do not believe what I just went through while trying to cancel my account by phone at AOL. The person I was talking to ended up being unbelievably rude. At first things were OK. She asked my why and to which ISP I was switching. She kept giving me reasons to stay with AOL and I kept telling her that I had studied the situation and decided to go with another company. She kept hassling me to stay with AOL and I told her I did not want to discuss it anymore because I had made up my mind but she started talking back to me. I am shaking so badly that I can hardly type this letter. She kept bringing up stuff and trying to make me feel stupid. This went on for several minutes and she would not acknowledge that my account was cancelled so I hung up and ended up canceling by letter. This is totally unacceptable. I wrote a letter to management about this but they never apologized for the bad experience.
     
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Posted by Packman2 on 2005-03-21:
Fishrowe,
Be prepared to continue fighting w/AOL to get your service cancelled. Check your credit card statements for the next few months. It took several months, and phone calls to AOL to FINALLY get service cancelled. I remember several times in numerous conversations with AOL reps asking them, "what part of no" and "What part of cancel my service do you not understand?"
Good luck
Posted by ali on 2005-03-24:
The exact same thing happened to me when I cancelled my AOL account a few days ago. I guess AOL figures they are about to lose you as a customer anyway, so it doesn't matter if they hassel or upset you.
Posted by Anonymous on 2005-03-25:
Don't they allow you to cancel online anymore? When I cancelled AOL, I went to keyword 'cancel' & that took me through the process. I must have been lucky, because I managed to dump them without a problem at all. Then again, it's been close to 9 years since I've dumped them, so maybe now they're more of a pain to get rid of.
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Blood Sucking Leeches
Posted by NetscapeLeech on 05/29/2006
Spent the day on the phone with Mom trying to find out what had her upset.

BACKGROUND
Dad died in March quite unexpectedly. Her answer to feeling alone - open a Netscape account.

She decided this week that she needed to be in an assisted living facility and would be leaving her home with so many fond memories of a good life.

While arranging the turn-off of utilities, one
company stood out like the wonderful people they are - Netscape (ISP). These wonderful people, in their best broken South Asian English, told her sure, but you will still have to pay for the full year of service even though you are moving into assisted living and can't take your computer with you.

Maybe I am out of line here, but forcing a distraught widow leaving her home for good to pay for a service she can't use is despicably immoral at best.

I hope Jim Barksdale's family gets the same wonderful assistance we received.

Thanks Netscape - for nothing.
     
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Posted by Doc J on 2006-05-29:
Be a nice son. Pay mom's Netscape bill. Jay-please don't advise folks to not pay for contracted services. The lady's problem, although tragic, is not a reason to withhold payment. Netscape is ready and able to provide the contracted service. The other party is unable to accept them. It's up to Netscape if they want to be generous. My sympathies for the loss.
Posted by tawanda on 2006-05-29:
Not knowing much anout Netscape's ISP agreement, you might want to call them back with a question. If you are able to find someone willing to assume the balance of the one year term, would Netscape allow you and your Mother to transfer the account to that other person for a modest $10.00 or $15.00 fee? It would certainly be cheaper for both parties than the alternative...
Posted by Anonymous on 2006-05-30:
ok and what kind of podunk assisted living facility does not let you bring your computer and connect to the internet? that is just wrong
Posted by Ponie on 2006-05-30:
I think the offspring may have been a little more helpful at the time of the family's loss by doing a little research. All grief experts advise never making major changes in lifestyle/living arrangements earlier than 6 months after the loss of a spouse. Your head isn't screwed on properly at that time. (I know--I went through it.) I really fear the 'assisted living' move just a little more than 2 months after the loss. Unless independently wealthy, you can't 'go back.' My aunt moved into an assisted living facilty almost 3 years ago and she wouldn't have been able to take a computer along either. You are provided with a room, meals, meds, laundry done, medical attention, etc., and want for nothing. There is a computer room, but all the computers are property of the facility. If on the other hand, the move would be to a small apartment, it wouldn't be considered 'assisted living.' It would be a complex with probably the word 'Senior' in the name somewhere. I wish the lady much luck in her move.
Posted by Doc J on 2006-05-30:
Ponie-Great advice!
Posted by tawanda on 2006-05-30:
It may not be a matter of the children neglecting their mother (they are grieving, too - they lost their daddy) as much as it could be Mom telling them to go away and leave her alone.
Posted by rhondam718732 on 2006-05-31:
My sympathy as well. However, the issue is that your mother contracted for service and her agreement would surely indicate it was for a min. of 1 year (as many service providers require.) How are they leeches if they state this rule, customers agree to it, then change their mind? They are a business...
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