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Billing process
Posted by on
NEVADA -- AOL bills on a yearly basis. I contacted AOL and asked them to cancel my account. They did so in March then sent me to a collection agency who told me that I had to pay the whole year, they would keep the money for 2 months, then refund the balance. I find this horrendous business practice and harassment vs someone from AOL calling me. I had an account with them 10 years and had I know they would act like this, I would have cancelled it earlier. I never have paid late, have excellent credit. I will send them the money but if they do not refund the remaining portion, I will take them to small claims in my state.

I will never deal with them again.
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Sparticus on 05/31/2007:
Nice. Not only do they offer a crappy service, but apparently they have a great post-cancellation service as well. Way to go AOL... If I were you I would NOT pay the full year with any expectation of a refund. Sounds like the collection agency is trying to scam you. Did your contract with AOL state you must pay the full year if you cancel?
tnchuck100 on 05/31/2007:
Listen to Sparticus! DO NOT send them any money. Never talk to a collection agent on the phone. It will never help you. Communicate with them only via Certified Mail/Return Receipt Requested.

Send a debt validation request demanding copies of anything you signed creating the debt, a complete payment history, and proof they own the debt.

I seriously doubt if this is a legitimate collection agency.

Anonymous on 05/31/2007:
Great comments Sparticus and tnchuck100... Good review mehgolf.
GWbiker on 05/31/2007:
I quit AOL when it was AOL 2.5 and I never looked back. I had to cancel my credit card for a new number card so AOL couldn't continue to bill me. CC company jumped in and disputed any extra charges that AOL tried to bill me.
southbaypaul on 05/31/2007:
I started using AOL probably 12 years ago, until last year I was a paying customer.

I can't say that I've ever really had a problem with their service, nor do I use it any more. I honestly just hold on to it for the email addresses, as I had set up some for family members on my account.

They started to offer free service, if you had your own internet connection (which I had for several years). I went on line, changed my account to a no charge account. I had just paid my annual renewal that month, the following month they refunded the prorated 11 months of my fees.
jenjenn on 06/01/2007:
AOL is the WORST service I've ever had...billing being the MOST frustrating part of it!! They don't like it when you to cancel apparently...
CautiousConsumer on 06/01/2007:
That's probably in response to all the "Sign up for the free 30 days then cancel".. because AOL blows.

I used AOL 10 years ago. That is NOT the contract you signed, I KNOW for a FACT. This has to be a new thing. Make the 'credit agency' provide you with the paperwork you signed explaining the cause of this 'debt'!
Ponie on 06/01/2007:
I've never been with AOL and after reading some of the complaints about them, I guess I should consider myself lucky. However, I know some Internet users who have been with them for years (6-8) and have never had any problems. Do you have to sign a contract with them? If it's like with T-Mobile where I signed for 2 yrs. and after that it's month-to-month, I guess it's OK. But there has to be an expiration date on a contract, doesn't there? Just askin'.....
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Posted by on
CHICAGO, ILLINOIS -- I cancelled my AOL account when I started broadband service with another company. Evidently, it was never cancelled and they continued to charge me. I was never billed for any charges but almost 2 years later received a letter from NCO Fincancial Services. The amount was the ever-popular $95.60. I made approximately 50 attempts to contact NCO at the number they provided, 866-372-8498. This is not a working number. I contacted AOL and explained the situation to them and agreed to pay half of that amount. They took payment over the phone and assured me that they would notify NCO that the debt had been satisfied. I will follow up on this. I have read numerous complaints regarding NCO. I will never do business with AOL again because of their poor customer service, poor record keeping regarding the cancellation of service, failure to bill prior to sending it to collections, and for using a company such as NCO for their collections.
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spiderman2 on 10/10/2006:
AOL is horrible. Anyone cancelling their service needs to make sure to get a cancellation number, name of the person they spoke to and never, ever throw the information away. Also, always say NO to anything they offer you, even for free.
DebtorBasher on 10/10/2006:
There's been so many complaints about this same for a class action suit, I smell on coming...although the results may be a month free of AOL service...don't ever, ever let them talk you into another agreement.
Disturbed on 10/11/2006:
I don't think you should have paid your money directly to AOL with any assurance that they will update the revolving bill as paid with NCO, if use an search engine on the internet for NCO there are several collection agencies that come up for them and I know there is an collect agency that exist of NCO it's just contacting the correct one. I would stay on top of AOL to make sure they update with NCO and have them send it to you in writing, make sure you keep all documentation of your payment, hopefully you paid with your credit card or check for verification if needed and with AOL you will need it, you don't want it to hit your credit report especially for the worst web base company out there! Just make sure you stay on top of them and good luck.
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Beware! AOL will steal your money!
Posted by on
DULLES, VA., CALIFORNIA -- Although I would warn against many major corporations, especially those which feel they don't necessarily, "need YOUR business to survive", this complaint is specific against AOL, which definitely fits into this category.
Shortly after signing up for AOL's service, unfortunately with a credit card,I was contacted by them to purchase some vacation package.

I politely declined. However, I was subsequently contacted three more times with the same offer to all of which I also confirmed my disinterest. Later on I found that they billed my credit card for the same vacation package I repeatedly said I was not interested in. Not only that, they also billed me for two additional "services" I never heard of before seeing them on my credit card statement.
When I spoke with one of their Reps., he said he would forward my concern to his bosses (Board of Directors) for resolution and call me the following day to give me feedback on the results. He did call me back the following day but only to tell me that his bosses [in a rather smug and self-assured way] rejected my request for a resolution to this problem...Next stop FTC.
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Anonymous on 09/04/2006:
Did you try to complain to your credit card company?
CaptainSpaulding on 09/04/2006:
I agree with Kid 7. Contact your credit card company and file a dispute against AOL in order to get your money back. Don't bother contacting the FTC as they won't do a damn thing to help you!
miketech on 09/04/2006:
See above and see if your credit card company will cancel the one you used and get you a new one.
Anonymous on 09/05/2006:
AOL...(shudder)....ughhhh...blechhh, and totally worthless, IMHO!
Sparticus on 09/05/2006:
AOL has been scamming consumers for years. With their dwindling subscriber base, it looks like AOL is seeking new revenue streams. Let's hope their numbers keep dwindling until they disappear.
Hugh_Jorgen on 09/05/2006:
I suspect this is a troll - his only other posting was about a non-existent company and now he expects us to believe the AOL board of directors reviewed his request for a refund?
jilted_customer on 09/13/2006:
I tried to complain to my credit card company, but they advised me to attempt to get my problem resolved with AOL first. Given, AOL's attitude to my first request to have my problem resolved, I figured I would just be wasting even more of my time and that my credit card company was not hearing what I was saying to them or they would not have suggested that I do whast I had just explained was an exercise in futility. Being that I am not a fan of wasting my time, I will not comment here on Mr. Jorgen's many assumptions about my case and its validity. I would just hope that he joins AOL and come back here with a report...Seems to me he's been living under a rock!
Hugh_Jorgen on 09/15/2006:
I have been an AOL member for over 10 years, thank you. NEVER been solicited by them for a vacation package. And I still don't believe that Steve Case, Ted Turner and the other members of the AOL/Time Warner Board of Directors reviewed your case. As far as my questioning the validity of your posts, YOU are the one that feels compelled to send insulting personal emails to me in private - I address my concerns in this public forum.
Disturbed on 10/04/2006:
Jorgen, not everyone in your case which I believe is 1 in 1000 have pleasureable experience with AOL! Why get up here and make a false complaint about a company if no need. If jilted_customer encountered an bad experience with AOL of them ripping him off/taking his money in which I believe cause it has happen to me in which I only had their service for 4 days so it is possible! And who are you to tell someone you don't believe their problem was reviewed by the board, you're probably an AOL representative. At this point it don't matter weather it was reviewed or not, the issue at hand is they took is money without authorization or false advertisement as usual!!!
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Cancelled service; They kept billing me
Posted by on
GRAND RAPIDS, MICHIGAN -- I cancelled my AOL service, and they continued to bill me. Mistake? The same thing happened to my parents more than a year later. They only agreed to give me 2 months refund(after much hassel), even though I was entitled to 3.
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Sparticus on 10/14/2006:
I think it must be listed as one of their primary revenue streams... to bill beyond cancellation for x months. Some genius at AOL probably got a bonus for coming up with that one.
Slimjim on 10/14/2006:
AOL is notorius for that. You may need to just get two dispute forms from your credit card company and take care of this and your Yahoo issue in one fax.
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customer service and charging too much!
Posted by on
ORLANDO, FLORIDA -- They have charged me $1100.00 for 2 months of service because I "choose" the wrong plan. I did not choose the $9.95 a month plan, I choose the $23.99 a month plan for unlimited service. I contacted them as soon as I was aware of the problem and they said they would file a complaint and to call back within 3-5 days. I called 3 more times within the next 2 months and received the same line. They are now sending me to collections and saying that I have never called them about the complaint. They have the most horrible customer service. No one wants to help me and they only give me the run around. Do not use them ever!!!!
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Anonymous on 01/11/2004:
Anonymous on 01/13/2004:
please log on to "". Prompt AOL on the company complaint list and thousands of similar complaints will come up. Print some of them and use them as an example in your defense to dispute the charges. Good luck.
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Horrible Internet Services
Posted by on
AMESBURY, MASSACHUSETTS -- I have NEVER had such horrible service with anything as I have had with AOL. I can never stay connected as I am always getting booted off, then I have to start all over again. It took me 2 1/2 hours to complete something online when it should have taken no longer than 30 minutes! When I've called Customer Service (which has been several times) I was told that I had too many programs running and to shut them down....... all I had going was AOL. All the time is spent downloading the too numerous AOL graphics and pop-ups. I can't even reload as I have to shut down completely to TRY to reboot. Also, several times after I have been booted off and chose not to reboot, I have discovered that my phone line is still connected to "something" because I have no dial tone, therefore, I have to try to get back on just so I can log out properly so I can get my phone line back. Each time I call Customer Service I am told that I need to call my phone company or that I need to call Gateway because it's probably a problem with either of them. If I can say one thing to anybody out there, DON'T EVEN CONSIDER AOL, you'll regret it. GTW, Amesbury, MA
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Anonymous on 11/14/2003:
I don't think your problem is with AOL. It is probably your computer. It may be time for an upgrade.
Anonymous on 11/14/2003:
aol sucks get Verizon dsl
Anonymous on 11/22/2003:
You probobly need more memory. Open up the computer case and see if it has expansion slots for more memory.
Anonymous on 11/23/2003:
right click on my computer, then left click properties, then left click performance. This should show the installed memory. You can also hold down ctrl,alt,delete at the same time on your keyboard, and this will open a window that shows what programs are really running in the background. Close what you don't need. Hope this helps a little, but there again, I used to have AOL, and I can honestly say, that AOL is the worst of the worst, and I would never ever use them, if they were the last ISP on the planet. Maybe you should shop around for a cable hook-up. It's really not very expensive, and you'll be amazed at the difference.
Anonymous on 12/12/2003:
it is not what a company is doing but what you are doing wrong listen to people giving you help
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