DETROIT, MICHIGAN -- I used my Visa debit card and signed up with AOL's "RISK FREE" 90-day service on 1-18-2007. Unbeknownst to me, I was at "Risk" of being billed $25.90 thirty days after using the service. When I called AOL to complain I was on hold for over 25 mins only to be disconnected.
When I finally was able to speak with ** (I'm sure this is not his real name) in their billing dept. he explained that their 90-day "Risk Free" isn't really FREE! That this "Free" service would actually cost me $25.90 per mo. Then and only then if I'm not satisfied with their service I could call and cancel and I would be refunded my $25.90 X 3 mo, which equals $77.70, but only if I cancelled within my 90-day "Risk Free" trial period. What the hell, is AOL that desperate for customers that they have to stoop to word trickery????
Hey, I'm from Detroit and if you set something on the curb and put a "FREE" sign on it that means it's free. Not that you can use it for a while then I'm going to knock on your door one day and say," Remember that old couch I threw out on the curb? Well I know I said it was free, but not really. You owe me $77.70 for using it the last 3 mo. My bad."
NEW YORK, NEW YORK -- After requesting over five years ago to cancel our membership, they continued to bill us. We finally contacted our credit card company and cancelled with them. Once we did that, America Online representatives began calling us daily. When we asked them to take us off their call list they continued to call anyway. Recently when we came back from being out of town, we had 8 messages from them. Over the past four nights they have called every night.
We have not used AOL in over 5 years and they still call us members because they have your credit card number and can bill you. They do not adhere to the 'Do not call' request and I would never use this company. They are horrible and the greediest company I have ever dealt with.
The problem with AOL is that it doesn't like to lose even in a game like hearts. The games will load you with clubs 90% of the time - this ensures that you will get the queen of spades 90% of the time. The queen of spades has a 13 point value in a game of 26 points. The object of the game is to get the least number of points, the first player to reach 100 points is the loser. You can play hearts for hrs over days and not Win one game. The game knows exactly everyone's cards and plays accordingly.
There are four player - 3 run by the game and the human player. This of course guaranties a winning rate of better that 90% of the time. This game absolutely cheats. I have gone so far a writing to the FCC in this regard. I am also contemplating writing letters to their sponsors now we know why Time Warner dropped AOL.
I recently went online with AOL to change the billing on my account to be paid with a check - debit card instead of the credit card I had used for years. Among other personal information, I was REQUIRED to give the password to my debit card along with all the other vital information. A few weeks later, many unauthorized debit charges hit my checking account. They were originated from overseas and made to a foreign company. My card has never been out of my possession and I am the only user.
I provided AOL this information with great reluctance and now my worst fears were realized. Your system is NOT SECURE. My very private and personal information has been leaked and compromised. I ABSOLUTELY HOLD AOL responsible for this. A very angry AOL customer.
AOL has shut down my accounts, which I use for my business and will not respond as to why. I have submitted the info for sending emails to MY customer base. After sending out emails a week ago my accounts were shut down. All I can get is that I need to send a written letter via US POSTAL to the CAT. I have been a member for nearly 15 years. All I can ever talk to is foreigners that I cannot understand. I sent them a letter via mail, paid for next day delivery by noon.
A week later and still have no response. They get my payment every month yet I can not get any satisfaction. I have a lot of saved business material on my accounts that I can not retrieve.... How legal is that? I have always "followed the rules" and when I got a notice of a TOS I responded to ask what I did to no avail... NO RESPONSE - Imagine that. I guess they think they are so big that they can screw over their customers.
AOL has shut down my business! I have been approved by AOL to send mass emails for my business. Recently I have received error messages (3 times) when I have sent out mass emails to my customers. Each time I have called and have been told everything is OK and I can continue with no risk of interruption to my service and given reference numbers. I have been operating with mass emails for 8 years. Today my service was suspended! When I called to question what had happened, I was told my account was in violation. They would not tell me what the violation was!
I was also told that I needed to WRITE A LETTER to AOL in Virginia to find out what the violation was and to solve the problem. No one would answer my question or refer me to a supervisor. I spoke to people in India, Sri Lanka and the Philippines and they could not refer me to another person. I did ask if the person worked out of their home, since they could not refer me to a supervisor.
I do an internet business, this is the busiest time of year for retailers, in a bottomed out economy. And AOL has SHUT ME DOWN! for weeks, since the only way I can communicate with them is via snail mail. I was thanked however that I had been a customer for 12 years and 3 months, BIG DEAL! I can no longer communicate with my customers, they are holding my address book hostage! This is the busiest time of year for retailers and I cannot receive emails from my customers with their orders or send them information.
I thought I had cancelled my AOL account via phone after my computer died. Imagine my surprise at receiving a bill for 25.90 after cancelling my debit card. I mailed, to the address on the bill, a letter stating this account was cancelled. I now just got a bill for 103.60. I spoke to AOL to get the 103.90 reversed, they agree, I have not used my account in six months but I still owe the money. They settled for half (which I paid to save my credit as they said they would be reporting this bill). After being an AOL member for six years This is how you are treated!!
Their customer service people were rude and when I get a new computer, AOL will not be my provider, stay away from AOL!!! It was my error in not getting a confirmation number but for customer relations, you would think they would have helped me.
STERLING, VIRGINIA -- AOL has backdated one month of my yearly internet service I pay by the year. I have been on AOL since Dec 10, 1996 and every year after that I am due to pay for another year. Last year they went and billed my credit card one month sooner, which actually had me paying two months to them, double charging me.
I wrote the AOL main office last Nov. 2007 and got not response. I wrote them again recently to AOL headquarters in Virginia and even to the CEO of their parent company of Timer Warner. So here it is, over two weeks later and no response from either of what I call deadbeat companies. They would rather lose a customer of 12 years than to correct a billing error.
You cannot call anyone since it looks like they outsourced the customer service to a foreign country since I guess most of us can't understand them. So I talk to some idiots on the live help and they cannot pull up the records they tell me and its like talking to a stone wall. No wonder AOL is losing long time customers. They don't care. My next step is to contact the Federal Trade Commission and the Virginia State Attorney offices. At least I will get some satisfaction of them having to respond to them. I suggest using any other internet provider other than AOL.
CALIFORNIA -- Last year, I converted my broadband service and e-mail service to Comcast. After a couple of phone calls and two letters to AOL's customer service, I have been unable to terminate my e-mail account with them. This has gone on for the last six months. Each month they bill my credit card and they returned my letters instructing them to terminate the account without even bothering to open them. Trying to find a phone number or e-mail address to communicate with them is an impossibility.
America On Line is ripping off its customers by hiding from them and submitting bogus invoices to credit card companies. If you subscribe to them, don't use a credit card - this forces them to bill you direct so that they can't collect money from you without your consent. If you are having the same problem I've described, contact your credit card company and insist that they treat AOL's future bills as a disputed account billing.
I signed up for AOL in early Feb. of '08 (dial-up) for only 2 days. I cancelled because there wasn't an access number in my area to dial out for internet access. So, I was given a confirmation number from customer service and thought that was the end of it. No such luck!! They keep billing my phone company 33.00 bucks every month for the last 5 months (for a service I haven't had since Feb."08). This now amounts to 165.00 that my phone co. says I owe them. They put a block on my phone and I can't call outside my own city.
AOL promised me all this time they would credit my account through the phone co. but to no avail. What's worse, I can't ever reach anyone that speaks let alone understands freaking English. Who do I have to strangle to get satisfaction?? Why should I be put out because AOL acts like they are a bunch of pit bulls??!! All I want is for them to correct the problem and credit my phone account. How hard is that??