The problem with AOL is that it doesn't like to lose even in a game like hearts. The games will load you with clubs 90% of the time - this ensures that you will get the queen of spades 90% of the time. The queen of spades has a 13 point value in a game of 26 points. The object of the game is to get the least number of points, the first player to reach 100 points is the loser. You can play hearts for hrs over days and not Win one game. The game knows exactly everyone's cards and plays accordingly.
There are four player - 3 run by the game and the human player. This of course guaranties a winning rate of better that 90% of the time. This game absolutely cheats. I have gone so far a writing to the FCC in this regard. I am also contemplating writing letters to their sponsors now we know why Time Warner dropped AOL.
I recently went online with AOL to change the billing on my account to be paid with a check - debit card instead of the credit card I had used for years. Among other personal information, I was REQUIRED to give the password to my debit card along with all the other vital information. A few weeks later, many unauthorized debit charges hit my checking account. They were originated from overseas and made to a foreign company. My card has never been out of my possession and I am the only user.
I provided AOL this information with great reluctance and now my worst fears were realized. Your system is NOT SECURE. My very private and personal information has been leaked and compromised. I ABSOLUTELY HOLD AOL responsible for this. A very angry AOL customer.
AOL has shut down my accounts, which I use for my business and will not respond as to why. I have submitted the info for sending emails to MY customer base. After sending out emails a week ago my accounts were shut down. All I can get is that I need to send a written letter via US POSTAL to the CAT. I have been a member for nearly 15 years. All I can ever talk to is foreigners that I cannot understand. I sent them a letter via mail, paid for next day delivery by noon.
A week later and still have no response. They get my payment every month yet I can not get any satisfaction. I have a lot of saved business material on my accounts that I can not retrieve.... How legal is that? I have always "followed the rules" and when I got a notice of a TOS I responded to ask what I did to no avail... NO RESPONSE - Imagine that. I guess they think they are so big that they can screw over their customers.
AOL has shut down my business! I have been approved by AOL to send mass emails for my business. Recently I have received error messages (3 times) when I have sent out mass emails to my customers. Each time I have called and have been told everything is OK and I can continue with no risk of interruption to my service and given reference numbers. I have been operating with mass emails for 8 years. Today my service was suspended! When I called to question what had happened, I was told my account was in violation. They would not tell me what the violation was!
I was also told that I needed to WRITE A LETTER to AOL in Virginia to find out what the violation was and to solve the problem. No one would answer my question or refer me to a supervisor. I spoke to people in India, Sri Lanka and the Philippines and they could not refer me to another person. I did ask if the person worked out of their home, since they could not refer me to a supervisor.
I do an internet business, this is the busiest time of year for retailers, in a bottomed out economy. And AOL has SHUT ME DOWN! for weeks, since the only way I can communicate with them is via snail mail. I was thanked however that I had been a customer for 12 years and 3 months, BIG DEAL! I can no longer communicate with my customers, they are holding my address book hostage! This is the busiest time of year for retailers and I cannot receive emails from my customers with their orders or send them information.
I thought I had cancelled my AOL account via phone after my computer died. Imagine my surprise at receiving a bill for 25.90 after cancelling my debit card. I mailed, to the address on the bill, a letter stating this account was cancelled. I now just got a bill for 103.60. I spoke to AOL to get the 103.90 reversed, they agree, I have not used my account in six months but I still owe the money. They settled for half (which I paid to save my credit as they said they would be reporting this bill). After being an AOL member for six years This is how you are treated!!
Their customer service people were rude and when I get a new computer, AOL will not be my provider, stay away from AOL!!! It was my error in not getting a confirmation number but for customer relations, you would think they would have helped me.
STERLING, VIRGINIA -- AOL has backdated one month of my yearly internet service I pay by the year. I have been on AOL since Dec 10, 1996 and every year after that I am due to pay for another year. Last year they went and billed my credit card one month sooner, which actually had me paying two months to them, double charging me.
I wrote the AOL main office last Nov. 2007 and got not response. I wrote them again recently to AOL headquarters in Virginia and even to the CEO of their parent company of Timer Warner. So here it is, over two weeks later and no response from either of what I call deadbeat companies. They would rather lose a customer of 12 years than to correct a billing error.
You cannot call anyone since it looks like they outsourced the customer service to a foreign country since I guess most of us can't understand them. So I talk to some idiots on the live help and they cannot pull up the records they tell me and its like talking to a stone wall. No wonder AOL is losing long time customers. They don't care. My next step is to contact the Federal Trade Commission and the Virginia State Attorney offices. At least I will get some satisfaction of them having to respond to them. I suggest using any other internet provider other than AOL.
CALIFORNIA -- Last year, I converted my broadband service and e-mail service to Comcast. After a couple of phone calls and two letters to AOL's customer service, I have been unable to terminate my e-mail account with them. This has gone on for the last six months. Each month they bill my credit card and they returned my letters instructing them to terminate the account without even bothering to open them. Trying to find a phone number or e-mail address to communicate with them is an impossibility.
America On Line is ripping off its customers by hiding from them and submitting bogus invoices to credit card companies. If you subscribe to them, don't use a credit card - this forces them to bill you direct so that they can't collect money from you without your consent. If you are having the same problem I've described, contact your credit card company and insist that they treat AOL's future bills as a disputed account billing.
I signed up for AOL in early Feb. of '08 (dial-up) for only 2 days. I cancelled because there wasn't an access number in my area to dial out for internet access. So, I was given a confirmation number from customer service and thought that was the end of it. No such luck!! They keep billing my phone company 33.00 bucks every month for the last 5 months (for a service I haven't had since Feb."08). This now amounts to 165.00 that my phone co. says I owe them. They put a block on my phone and I can't call outside my own city.
AOL promised me all this time they would credit my account through the phone co. but to no avail. What's worse, I can't ever reach anyone that speaks let alone understands freaking English. Who do I have to strangle to get satisfaction?? Why should I be put out because AOL acts like they are a bunch of pit bulls??!! All I want is for them to correct the problem and credit my phone account. How hard is that??
I have a Dell with Vista Operating System and I was running AOL 9.0. When announced by AOL I downloaded a new version of AOL. It did not work and I lost direct access to AOL. I could not re-install even the prior version. After talking with AOL technicians, I was told to get an AOL installation disk for Vista. I tried all the prime computer stores: Compusa,Circuit City,Dell and Best Buy. No one had such. AOL told me to go Walmart. They did not have it.
Finally, an AOL tech support said he would see that one was sent me. That was over 2 months ago. I wrote to AOL Executive Offices, not even a reply. It is incomprehensible that AOL would ignore me. I signed up as a paying subscriber hoping they would help me to obtain the disc. They did not.
CALIFORNIA -- I helped my mom sign up for AOL years ago. I cancelled my account in summer '05 and went through the same things written about here. But when my mom tried to cancel a few months later, the customer service, or lack thereof, was ridiculous. She couldn't get through online via the keywords "cancel" and/or "billing" so eventually she just cleared AOL off her computer and set about trying to phone AOL to cancel her service. When that proved futile, she thought, "well, my card expires in April, so they can't bill me after that anyway." She was wrong.
AOL was the ONLY vendor who she had automatically billed to that credit card who kept billing her on an expired card. Every other company contacted my mother and told her she needed to update them with a new expiration date in order for them to bill her automatically. Finally after trying to call them for months, we decided we would search on the web for a way to cancel AOL - assuming someone out there had gone through a similar experience and written about it. We were shocked to find this site and read so many stories that were eerily similar.
We used a phone number someone posted on here and did get through to Customer (lack-of) Service and were treated like complete idiots.They used phrases with us such as, "okay - once again - to reiterate, since I don't think you are understanding me" etc. They were so demeaning and rude my blood was boiling. They kept asking when we had tried to call before. I finally got on the phone and told them that NONE of that mattered. The history of us trying to contact them was insignificant, we want it cancelled now. He then said, "Okay - well please listen to my instructions so you don't have to call me and scream at me again if your account isn't properly cancelled."
Scream at him? Please... I was reserved considering how angry I was. We were told that if we didn't listen to his "instructions" we might "accidentally reinstate the service and void the cancellation." What the flip does that mean? Finally he started to hang up without giving us a cancellation number. When we asked for one he THEN said, "do you want an immediate cancellation?" AAAHHH! "YES!" So THEN and ONLY THEN did he start the cancellation process. I asked him how many months he was going to reimburse my mom for and he said that he was going to reimburse nothing because the account hadn't previously been cancelled.
He told us it was OUR responsibility to get them the correct credit card information and the credit card company's fault for letting an expired card go through. He was so rude and condescending that I asked if I could speak with a Supervisor. He said, "well this call isn't "escalatable." I said, "Oh really? Well, I'd like to speak to him anyway" and he said, "well I can see if he 'wants' to get on the phone." WANTS???? OH MY GOD! Finally a Mr. ** got on the phone and was ten times ruder than the first guy. He kept talking down to me, and acting like we are the only customers to ever have this problem - basically calling us idiots.
He then said they would email us at the AOL address with a confirmation. I was so frustrated I said, "SIR! She hasn't used her AOL account in over six months - so emailing her there won't help." To which he replied, "well, I said it was going to be emailed there, I didn't say she had to read it." Finally he was so rude I grabbed the phone and told him all about this website and about the Attorney General's decision in New York which was to reimburse thousands of previous AOL customers millions of dollars for their cancellation schemes and tactics.
I told him we were NOT idiots even though he was talking to us as if we were and I told him he could act like this is the only time this has happened with AOL and a customer but really AOL Is known for being shady and sneaky. I said, "We will take up the reimbursement issue with our credit card company" and I hung up. I am incensed. I understand that they don't care about us now b/c we are no longer customers, but that was beyond bad customer service. I can't believe those people get paid to talk like that. What jerks. I've seen dozens and dozens of similar reviews on tons of different consumer complaints websites.
It's truly sad that AOL doesn't care about any of them. The guy I spoke to was so rude and acted like I was crazy and was so patronizing. He acted as if this was the first complaint of this sort he had ever heard. Give me a break. AOL is never going to be my choice of any type of service provider. Period. You can't make up for this kind of horrible customer treatment. Too many companies appreciate my business for me to put up with how AOL spoke to me (and SCAMMED me AND my mother).