Apria Healthcare - Page 3

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1.1 out of 5, based on 17 ratings and
37 reviews & complaints.

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Oxygen for a Lung Cancer Patient
Posted by on
Rating: 1/51
ALBUQUERQUE, NEW MEXICO -- My father was diagnosed with stage IV lung cancer on 5/18/2013. He needs to be on oxygen 24/7. We live in a rural part of New Mexico and have to dive 100 round trip to visit the doctor. He has 1-3 doctor's appointments a week. He uses the "D" tanks that you roll behind you. He goes through approximately 3 tanks every trip to a doctor visit. The first 2 months we were able to order tanks when we needed.

After the 2nd month they told us they were moving to a home fill system. We agreed to try the equipment out, but as we found, my father was unable to carry the tanks provided since the cancer spread to his bones. When we called to have them pick up the system, they didn't even have the records stating he was on this new system. After that every time we call Apria we do this merry-go-round dance about why he doesn't have the homefill system and they try to deter us from continuing on the tanks he has now by telling us that they can not deliver tanks for over a month.

They also are very good about double billing patient. We will pay with a credit card over the phone, but when we call they need a payment from is every time. I am totally fed up with this company. After everything my father and family has been through this is just another hurdle in his recovery. I am very disappointed.
     
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azRider on 09/19/2013:
I've used them in the past, they suck. no doubt about. run as fast as you can from them and find a different provider. I choose one that I have to pay more for, but its worth it.
Jay on 09/19/2013:
I agree. Kick these bozo's to the curb. They are one of the most (if not THE most) incompetent, disorganized medical equipment providers on the planet. I, too, have experienced their bumbling ways.
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Apria Doesn't Care About Your Life
Posted by on
Rating: 1/51
KANSAS CITY, MISSOURI -- Once again, I get to hear my mother who is on 24 hour oxygen screaming and crying to her Apria Health Care representative because he, John [snip], is incapable of helping her. A prescription was sent in by her pulmonologist LAST Friday, a representative was supposed to bring it to her tomorrow. Now they tell her the prescription does not exist, that they are NOT ABLE TO HELP HER BREATHE? You have got to be kidding me. The level of incompetence is outstanding. Clearly these representatives couldn't care less about their customers. Who, might I add, DON'T WANT TO BE CUSTOMERS.

They claim to not have the supplies, they don't know the correct address even though we moved 2 years ago, they bring the wrong supplies, they ship the wrong supplies. Aren't you the one who is supposed to be making it easier for her to breathe? Yet, she is hyperventilating from being so unbelievably stressed out for the lack of care you offer.

You say one thing, turn around, blame my mother for your mistakes, poor work ethic, and tell her to figure it out.

Good job Apria, for being the worst home health care provider in America.

A special Shout out to john [snip] for wasting my mother's time and upsetting her to the point of tears. Great job team!
     
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Do Not Use Apria In Any State
Posted by on
Rating: 1/51
CHANDLER, ARIZONA -- 1st and only order for monthly homecare supplies from Apria: I provided manufacture part numbers via a fax for equipment and supplies I needed. I received 2 correct items of 7 ordered and 1 item that was not part of my order... The 5 items that I did order that were incorrect, only 1 was corrected and 1 of the 5 was unusable and very expensive, several hundred dollars. After a half dozen calls, none of the remaining incorrect items were corrected, including the very expensive item.

I contacted Apria's Corporate Office and submitted a formal complaint... their corporate office did nothing to assist or get the items corrected. My insurance paid for everything, including the wrong items. BCBS... I complained to them also, for paying.

I cancelled all future orders and I am now ordering the items I need directly from the manufactures. I buy in bulk and everything is great. Though I am paying for everything myself, but it is well worth it, not having to deal with Apria or any other company that is paid by insurance.

If you haven't used Apria before, please don't... if you are currently using them, please find a back-up so that when they mess up, you or your loved ones don't have to pay the price of wrong or missing supplies when they need them.
     
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Fraudulent billing
Posted by on
Rating: 1/51
PASADENA, CALIFORNIA -- Apria is billing me for an unspecified service which I did not order by sending me invoices marked "past due". They have part of the name of my health insurance correct and my name and address right. They will not discuss the bill on the phone with me because I will not give them my birth date. I think they are preying on senior citizens by making it look like I have a past due bill.
     
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Slimjim on 10/03/2012:
It's possible they obtained partial information somehow and are phishing you for your DOB to commit identity theft. I fail to see why if you have an invoice/account number that they would need a DOB to discuss the very bill they sent. No specified service, incorrect insurance carrier, it sure throws up red flags at face value.
Anonymous on 10/03/2012:
I went through Apria Healthcare to get a breast pump which was covered by my insurance. They sent me a $300 breast pump & a kit for a different pump and then tried to bill my insurance $1300 for oxygen equipment!
CowboyFan on 10/05/2012:
Do you have Apria Healthcare insurance? If so, a suggestion would be to write to them, copy of bill attached, asking them to send you a written explanation about what these services were, when they were provided, the doctor, etc. Send the letter certified, return receipt, so that you have proof they received it. See what they do.
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Billing Issues with Apria
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HARLINGEN, TEXAS -- I rented a CPAP from them in October 2009 and made a copay for October at the time of receipt of the machine. I have made the 13 monthly rental copays but received another bill yesterday which will be the 14th one, even though my insurance company said, and Apria confirmed, that only 13 monthly copays are required. When I attempted to speak with customer service, I was immediately transferred to the billing center in India, which I was told that they can only receive payments. I called back and spoke to a Lorie in Overland Park, KS who said repeatedly that I owed just one more payment, even though she went down the list of payments I had made and I counted each one with her over the phone and I had all ready paid 13, but this did not stop her from claiming that the bill I had just received was for October making it the 13th. No matter, that I had counted with her 13 payments that had already been made. She kept rapidly repeating the same claim verbatim. This is only one recent extremely negative and frustrating experience with them. Everyone stay away from Apria. They are customer unfriendly and seek to over bill you.
     
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Apria Negligent
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LOUISVILLE, COLORADO -- The person I lived with signed up for oxygen with Apria. Many problems with them. First, it took them months to get him into their billing system.
Then, errors with the bills.

When his oxygen level had to be increased, by doctor's orders, it took Apria literally months to record the change. So, when the delivery guy checked the concentrator to make sure it was working, he turned the level down from 4.5 liters to three. My partner lived in a sick, confused daze for three days, until we realized that the level had been turned down.

And when his level had to be increased, when he was working all day away from home, APRIA REFUSED TO GIVE HIM MORE THAN TWO PORTABLE UNITS!! He would run out of oxygen every day, and they kept saying that their "allowables" are only 2 portable units per day.

My partner died (from cancer) and after he died Apria billing would call 4-5 times per day - no message, nothing, just calls. I called them, told them to stop calling me, they argue with me, saying they have a right to call. I tell them that they don't leave a message and there's no one on the other end when I answer, so what's the use of calling? The agree to never call again, and then in one hour I get the next call.

I write a letter saying I want no more calls (I am not responsible for partner's medical bills), and when I called a few days later to again tell them not to call, they tell me that they threw away my letter!

This company is mismanaged, disorganized and unethical. To agree to take care of a patient's oxygen needs and then flatly refuse to do it is MALPRACTICE!
     
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Anonymous on 03/04/2010:
My friend is an Apria manager. They go by what your doctor prescribes, what your insurance will pay, and no more. They are very detailed and efficient. If your friend was as dazed and sick as you claim, why did no one take him the the emergency room or call 911? His O2 levels would have shown a decline and the problem could have been corrected immediately.

I am not saying Apria couldn't have dropped the ball, but the one here would not.
tnchuck100 on 03/04/2010:
My wife just got a CPAP machine through Apria. Their billing department is a disaster. If not an outright scam. They charged me for each item separately that should have been included with the machine. (Example: 1 inch square piece of foam rubber filter: $7.00) They billed the insurance company only for the base machine. Collecting from me all the rest. Deception. My mistake was paying my co-pay before seeing what was submitted to the insurance company. DO NOT PAY THESE JERK-WEEDS ANYTHING until you see your insurance do their part.
Anonymous on 03/04/2010:
Chuck, it probably is needed, but not included, and broken down on the billing statement. As for billing the insurance only for the machine, perhaps the machine is ALL the insurance will pay for. There are a lot of things that are needed to make something work, but have to be purcahsed separately.

As to seeing your insurance statement, simply ask them for one. With my husband's insurance, we get a quarterly statement that lists all procedures and what was paid and how much.

Apria is a very detailed company. In fact this is the first complaint I have ever heard of for them.
tnchuck100 on 03/04/2010:
LadyScot, I have all of the details and have been in touch with my insurance company. Apria has failed to provide them with requested information. I am about to file a credit card dispute and recover the overcharge.

I have also been in touch with Apria billing. VERY evasive bunch.
Anonymous on 03/04/2010:
Then, I give over. Report the local office to corporate.
Soaring Consumer on 03/04/2010:
I think a complaint with your state's medical board may be needed here.
Anonymous on 03/04/2010:
Soaring that too.
Grieg Mayberry on 06/02/2012:
I hate this company. They are a bunch of liers! They told me they would write-off a rental that I thought was purchased by my insurance company but my COBRA benefits ran out before that could happen. No one called to let me know the problem. After telling me they would take care of it they said oh we're sorry we should not have promised that. I would not recommend APRIA Healthcare to my worst enemy!
my experience on 04/25/2013:
Google Apria complaints or law suits, I was shocked of the business practice,you will find how bad this company is, never been so disgusted with a company as Apria.
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Not alone!
Posted by on
JACKSON, TENNESSEE -- I reordered my CPAP supplies through Apria, a company recommended by my Sleep doctor. I had such a bad experience that I vow to NEVER use this company again. I happened upon this website and see that there are others out there...like me....who are had such a bad experience that they needed to vent. I too wish to vent.

Here is my story.

In February 2009 I ordered supplies and gave the girl on the phone my Healthcare Savings Account credit card number to pay for the order. She said I would receive a confirmation in the mail. My supplies came. The confirmation never did.

March: I honestly forgot about it for the next couple of weeks. Then I received my first Statement for the amount that was supposed to have been paid for when the order was placed. So I called in to the customer service, and I use that term loosely here, and told them that there must be a mistake as I have already paid for my supplies. They took my account number and said the order was processing and that I should have confirmation soon.

April: The next month goes by and another statement arrives. I talked with the "customer service" again and was told that the charge actually did not go through. I gave my Healthcare Savings Account number again and was told that I would be receiving a confirmation shortly.

May: Another month goes by and another statement arrives saying that All or part of my bill is seriously delinquent. OK. Yes, I am furious. I phoned the "customer service" folks again and was told that there was NO OPEN BALANCE, that the account had been paid in full. Fabulous. Finally.

June: You guessed it, another statement with a seriously delinquent threat on it. When I call in to speak with the fantastically inept customer service department, I am told....wait for it....the account has NEVER been paid. The young man on the phone checked my Healthcare Savings credit card number and said he would again try to run it through.

I phoned my Healthcare Savings Account company today to verify if any charges for the amount owed were ever processed. Yes. On the June phone call to Apria, it was finally charged through.

This is why I will NEVER deal this company again. Now I have to go through the process of finding a company that I can trust to provide me with reliable CPAP supplies.
     
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Lousy Customer Service
Posted on
Rating: 1/51
NATIONWIDE -- It's impossible to contact Apria's billing department to resolve a simple payment problem. I paid my wife's invoice on time, but it got credited to my account instead of my wife's account. Now I'm receiving continual overdue notices. They didn't respond to my written explanation, and they don't answer their computerized phone system, so it is impossible to talk to anybody who could resolve the issue. Completely worthless customer service system.
     
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Terrible Customer Service and False Charges
Posted by on
Rating: 1/51
LOUISVILLE, KENTUCKY -- If you need a CPAP machine, choose anyone BUT Apria. Bottom line, we were charged hundreds of dollars for things we did not authorize, had to cancel our debit card and our flexible spending cards, and are STILL fighting to get our money back. It's just not worth it. This has been a nightmare for months.
     
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The worst customer service I have ever had.
Posted by on
Rating: 1/51
PARMA, OHIO -- My insurance company changed and they assured me that the new one Blue Cross would be excepted by them. Well its out of network. They had a claim that was in their system for 6 months and is to date not resolved. This is completely unreal and to top things off they continue to call me asking money for a claim they have not sent to the correct insurance company. DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE A BIG JOKE!
     
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