Apria Healthcare - Page 3

Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 14 ratings and
34 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Fraudulent billing
Posted by on
Rating: 1/51
PASADENA, CALIFORNIA -- Apria is billing me for an unspecified service which I did not order by sending me invoices marked "past due". They have part of the name of my health insurance correct and my name and address right. They will not discuss the bill on the phone with me because I will not give them my birth date. I think they are preying on senior citizens by making it look like I have a past due bill.
     
Read 3 RepliesAdd reply

User Replies:

Slimjim on 2012-10-03:
It's possible they obtained partial information somehow and are phishing you for your DOB to commit identity theft. I fail to see why if you have an invoice/account number that they would need a DOB to discuss the very bill they sent. No specified service, incorrect insurance carrier, it sure throws up red flags at face value.
Anonymous on 2012-10-03:
I went through Apria Healthcare to get a breast pump which was covered by my insurance. They sent me a $300 breast pump & a kit for a different pump and then tried to bill my insurance $1300 for oxygen equipment!
CowboyFan on 2012-10-05:
Do you have Apria Healthcare insurance? If so, a suggestion would be to write to them, copy of bill attached, asking them to send you a written explanation about what these services were, when they were provided, the doctor, etc. Send the letter certified, return receipt, so that you have proof they received it. See what they do.
Close commentsAdd reply
Billing Issues with Apria
Posted by on
HARLINGEN, TEXAS -- I rented a CPAP from them in October 2009 and made a copay for October at the time of receipt of the machine. I have made the 13 monthly rental copays but received another bill yesterday which will be the 14th one, even though my insurance company said, and Apria confirmed, that only 13 monthly copays are required. When I attempted to speak with customer service, I was immediately transferred to the billing center in India, which I was told that they can only receive payments. I called back and spoke to a Lorie in Overland Park, KS who said repeatedly that I owed just one more payment, even though she went down the list of payments I had made and I counted each one with her over the phone and I had all ready paid 13, but this did not stop her from claiming that the bill I had just received was for October making it the 13th. No matter, that I had counted with her 13 payments that had already been made. She kept rapidly repeating the same claim verbatim. This is only one recent extremely negative and frustrating experience with them. Everyone stay away from Apria. They are customer unfriendly and seek to over bill you.
     
Read 0 RepliesAdd reply
Apria Negligent
Posted by on
LOUISVILLE, COLORADO -- The person I lived with signed up for oxygen with Apria. Many problems with them. First, it took them months to get him into their billing system.
Then, errors with the bills.

When his oxygen level had to be increased, by doctor's orders, it took Apria literally months to record the change. So, when the delivery guy checked the concentrator to make sure it was working, he turned the level down from 4.5 liters to three. My partner lived in a sick, confused daze for three days, until we realized that the level had been turned down.

And when his level had to be increased, when he was working all day away from home, APRIA REFUSED TO GIVE HIM MORE THAN TWO PORTABLE UNITS!! He would run out of oxygen every day, and they kept saying that their "allowables" are only 2 portable units per day.

My partner died (from cancer) and after he died Apria billing would call 4-5 times per day - no message, nothing, just calls. I called them, told them to stop calling me, they argue with me, saying they have a right to call. I tell them that they don't leave a message and there's no one on the other end when I answer, so what's the use of calling? The agree to never call again, and then in one hour I get the next call.

I write a letter saying I want no more calls (I am not responsible for partner's medical bills), and when I called a few days later to again tell them not to call, they tell me that they threw away my letter!

This company is mismanaged, disorganized and unethical. To agree to take care of a patient's oxygen needs and then flatly refuse to do it is MALPRACTICE!
     
Read 9 RepliesAdd reply

User Replies:

Anonymous on 2010-03-04:
My friend is an Apria manager. They go by what your doctor prescribes, what your insurance will pay, and no more. They are very detailed and efficient. If your friend was as dazed and sick as you claim, why did no one take him the the emergency room or call 911? His O2 levels would have shown a decline and the problem could have been corrected immediately.

I am not saying Apria couldn't have dropped the ball, but the one here would not.
tnchuck100 on 2010-03-04:
My wife just got a CPAP machine through Apria. Their billing department is a disaster. If not an outright scam. They charged me for each item separately that should have been included with the machine. (Example: 1 inch square piece of foam rubber filter: $7.00) They billed the insurance company only for the base machine. Collecting from me all the rest. Deception. My mistake was paying my co-pay before seeing what was submitted to the insurance company. DO NOT PAY THESE JERK-WEEDS ANYTHING until you see your insurance do their part.
Anonymous on 2010-03-04:
Chuck, it probably is needed, but not included, and broken down on the billing statement. As for billing the insurance only for the machine, perhaps the machine is ALL the insurance will pay for. There are a lot of things that are needed to make something work, but have to be purcahsed separately.

As to seeing your insurance statement, simply ask them for one. With my husband's insurance, we get a quarterly statement that lists all procedures and what was paid and how much.

Apria is a very detailed company. In fact this is the first complaint I have ever heard of for them.
tnchuck100 on 2010-03-04:
LadyScot, I have all of the details and have been in touch with my insurance company. Apria has failed to provide them with requested information. I am about to file a credit card dispute and recover the overcharge.

I have also been in touch with Apria billing. VERY evasive bunch.
Anonymous on 2010-03-04:
Then, I give over. Report the local office to corporate.
Soaring Consumer on 2010-03-04:
I think a complaint with your state's medical board may be needed here.
Anonymous on 2010-03-04:
Soaring that too.
Grieg Mayberry on 2012-06-02:
I hate this company. They are a bunch of liers! They told me they would write-off a rental that I thought was purchased by my insurance company but my COBRA benefits ran out before that could happen. No one called to let me know the problem. After telling me they would take care of it they said oh we're sorry we should not have promised that. I would not recommend APRIA Healthcare to my worst enemy!
my experience on 2013-04-25:
Google Apria complaints or law suits, I was shocked of the business practice,you will find how bad this company is, never been so disgusted with a company as Apria.
Close commentsAdd reply
Not alone!
Posted by on
JACKSON, TENNESSEE -- I reordered my CPAP supplies through Apria, a company recommended by my Sleep doctor. I had such a bad experience that I vow to NEVER use this company again. I happened upon this website and see that there are others out there...like me....who are had such a bad experience that they needed to vent. I too wish to vent.

Here is my story.

In February 2009 I ordered supplies and gave the girl on the phone my Healthcare Savings Account credit card number to pay for the order. She said I would receive a confirmation in the mail. My supplies came. The confirmation never did.

March: I honestly forgot about it for the next couple of weeks. Then I received my first Statement for the amount that was supposed to have been paid for when the order was placed. So I called in to the customer service, and I use that term loosely here, and told them that there must be a mistake as I have already paid for my supplies. They took my account number and said the order was processing and that I should have confirmation soon.

April: The next month goes by and another statement arrives. I talked with the "customer service" again and was told that the charge actually did not go through. I gave my Healthcare Savings Account number again and was told that I would be receiving a confirmation shortly.

May: Another month goes by and another statement arrives saying that All or part of my bill is seriously delinquent. OK. Yes, I am furious. I phoned the "customer service" folks again and was told that there was NO OPEN BALANCE, that the account had been paid in full. Fabulous. Finally.

June: You guessed it, another statement with a seriously delinquent threat on it. When I call in to speak with the fantastically inept customer service department, I am told....wait for it....the account has NEVER been paid. The young man on the phone checked my Healthcare Savings credit card number and said he would again try to run it through.

I phoned my Healthcare Savings Account company today to verify if any charges for the amount owed were ever processed. Yes. On the June phone call to Apria, it was finally charged through.

This is why I will NEVER deal this company again. Now I have to go through the process of finding a company that I can trust to provide me with reliable CPAP supplies.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Lousy Customer Service
Posted by on
Rating: 1/51
NATIONWIDE -- It's impossible to contact Apria's billing department to resolve a simple payment problem. I paid my wife's invoice on time, but it got credited to my account instead of my wife's account. Now I'm receiving continual overdue notices. They didn't respond to my written explanation, and they don't answer their computerized phone system, so it is impossible to talk to anybody who could resolve the issue. Completely worthless customer service system.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Customer Service and False Charges
Posted by on
Rating: 1/51
LOUISVILLE, KENTUCKY -- If you need a CPAP machine, choose anyone BUT Apria. Bottom line, we were charged hundreds of dollars for things we did not authorize, had to cancel our debit card and our flexible spending cards, and are STILL fighting to get our money back. It's just not worth it. This has been a nightmare for months.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
The worst customer service I have ever had.
Posted by on
Rating: 1/51
PARMA, OHIO -- My insurance company changed and they assured me that the new one Blue Cross would be excepted by them. Well its out of network. They had a claim that was in their system for 6 months and is to date not resolved. This is completely unreal and to top things off they continue to call me asking money for a claim they have not sent to the correct insurance company. DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE A BIG JOKE!
     
Read 0 RepliesAdd reply
Service And Company Is Awful
Posted by on
They threatened to bill me when I have Medicare. Black mold in machine. Never check if I need supplies etc.
     
Read 2 RepliesAdd reply

User Replies:

Skye on 2011-07-23:
They are not going to call you and ask you if you need supplies. You need to let them know when you are running low on something, supply wise.

I don't know where you are located, but regarding the mold, you need to contact your local branch manager and tell them about the mold. They cannot attempt to make better what is not being brought to their attention.

As for the billing issue, what do you mean they threated to bill you? Details would help us understand what you are complaining about with your billing issue.
Anonymous on 2011-07-23:
Even with Medicare you may still incur out-of-pocket costs for medically necessary equipment and supplies. I have known many people who were billed for the balance that Medicare did not cover for their oxygen and other medical supplies.
Close commentsAdd reply
Bad, Bad Customer Service!
Posted by on
CHICAGO, ILLINOIS -- I have been trying to get a major billing issued resolved with this company since 2009, no joke! I was prescribed home oxygen equipment for pneumonia in 2009. I needed it for only one week. It is almost December of 2010 and they are still billing me for this equipment that was picked up! I have spent so much of my valuable time on the phone with people in India trying to get this resolved it is ridiculous. Finally after several months & several phone conversations with people I can hardly understand I'm told the situation has been resolved and I would be issued a refund check; which I got. But today I got a bill in the mail, ARE YOU KIDDING ME for the exact amount of the refund they issued me! Against my better judgment I made a phone call; no make that 3 calls, over my lunch break and finally when I get an American I can understand she puts me on hold which resulted in a disconnect.

I really wanted to cry, this is so not about the money I have never in my years dealt with a company run like this...... incompetence is what comes to mind, beware!
     
Read 0 RepliesAdd reply
Health Care Denies Service
Posted by on
SF, CALIFORNIA -- Trying for 2 weeks to get Apria Health Care to make an appointment for me to look at cpap machine.

The humidifier isn't working correctly and I have gotten 2 sinus infections from cold air blowing in my face all night.

I am at present sick in bed from it. Apria calls and asks "what is up"? No appointments set up, no interest since they already have your business.

They are Kaiser's dme so we have no other choice. Three thumbs down on them.......
     
Read 20 RepliesAdd reply

User Replies:

jktshff1 on 2008-01-25:
What are you talking about?
Take the caps off, calm down and explain in a sensible manner.
Thank you.
Slimjim on 2008-01-25:
Three thumbs down!? I don't think getting that thing serviced is going to solve that problem.
Anonymous on 2008-01-25:
I just installed an air exchanger in my home - makes a world of difference.
Anonymous on 2008-01-25:
Right, PwP, were YOU on cpap before that? I think not.

BMW DOLL, have you relayed to them that this situation is causing additional health problems for you?
Starlord on 2008-01-25:
Why did they put a humidifier on your CPAP machine? I asked about it and was advised that it created too much risk of bacteria growth. Where is this cold air blowing in your face coming from? I was started with a mask that covered only the nose, and I did have to adjust it so air escaping the mask didn't blow in my eyes, but properly adjusted, there is no windstorm going on on the face. I would defeat the nasal mask by opening my mouth in my sleep and mouth-breathing, so I had to go to a full mask, which looks like a heavier duty version of the mask you see on TV when they do not use a nasal cannula. I have had no problem with Apria Health Care here in Arizona, and have a CPAP machine, an oxygen concentrator with three spare tanks and a cart, and an electric scooter. Great company to do business with. I don't know what your approach was, but people react better when you are calm and concise, and not so well when people are sarcastic ro rude to them. Good luck.
Principissa on 2008-01-25:
BMW I strongly urge you to contact your doctor and let him/her know that this cpap is causing more health issues. It sounds like the mask is not properly adjusted to fit your face while you are sleeping. I too would like to know where this cold air is coming from. It sounds like you either need a new mask or you need a full face mask if you aren't using one of those.
Anonymous on 2008-01-25:
I worked in a sleep lab for 6 years and, though, not an expert by any means, I absorbed some info.

Sometimes you need a heated humidifier. Humidifiers need to be cleaned (as should all your equipment and filters. Apria should be able to school the patients on this simple task or they are being lazy (or they are untrained). Some people need humidifiers to moisturize the air so their throat does not dry out. Every case is different.

Apria isn't doing their job. There is no perfect situation for every patient. They need to try one of the numerous masks if yours is not working properly for you. CPAP is only as good as the provider. New masks come out almost monthly. We had plenty of patient's who switched from the Apria in our area because they did not help them to use their cpap to it's fullest advantage.

Do not let anyone discourage you. Talk to your doctor and see what they can due to help you with Apria. There are other DME providers and maybe you will be able to switch to one of them. Don't give up.
Starlord on 2008-01-25:
I did not appreciate the message I received via email. I asked legitinate questions based on my experience with Apria. What is with the adjusting my glasses. We have hooked horns before, and based on your previous post, I had questions. I am sorry you didn't feel I was compassionate enough, but I asked legitimate questions, in order to try to come up with some help for you. You feel it necessary to send me a snide email, so now I really don't care.
Anonymous on 2008-01-25:
starlord, write a complaint.
BMW DOLL on 2008-01-26:
I am trying to get feedback. Some people responding are putting me down.
This is a serious issue and snide remarks are not necessary.
I am trying my best to embrace information to learn what might help.
thanks for all of you trying to discuss this with me.
BMWDOLL
Anonymous on 2008-01-26:
BMWDoll, try this one it may help. Good Luck to you

http://smart-sleep-apnea.blogspot.com/2006/09/cpap-mask-choices.html
jktshff1 on 2008-01-27:
BMW: In answer to your interesting e-mail about why I responded if I didn't know what you were talking about:
To learn and try to understand.
I don't see anywhere in the responses where you were put down, just people questioning and trying to help.
jenjenn on 2008-01-27:
Be glad you don't have to deal with Lincare! They are even worse.
BMW DOLL on 2008-01-27:
I WROTE TO RESPIRONICS WHERE MY CPAP MACHINE COMES FROM.
FOUND OUT THAT THERE IS NO INTERNAL HEAT CONTROL.
SO GLAD ALL THE IDIOTS I DEAL WITH AT APRIA& KAISER REALLY PAY ATTENTION TO THERE JOB & KNOW THERE EQUIPMENT.
IT REALLY MAKES YOU FEEL COMFORTABLE WITH THERE CARE.
Anonymous on 2008-01-27:
Whoever said there was a heat control on your CPAP machine needs to go back to school--or at least re-trained. The only heated units I know of are the heated humidifiers.

jennjenn--In the area I live, Lincare was equally bad. These dme places just don't seem to have trained techs when it comes to CPAP. It's a shame because they are such life altering devices.

Someone needs to take notice and do something. At the lab I worked in (I managed the front office), our patients were welcome to come in as often as they needed to to try new masks, get their machines serviced, or just to be re-trained on CPAP usage. That's what it takes sometimes to make sure they get the full benefit. Some dme providers are just lazy, uninformed, or too busy to give a da*m, unfortunately.
Jmanish on 2008-02-07:
Some states are now requiring Cpap setups be done by a registered respiratory therapist. Until now, Cpap machines could be set up by pretty much anyone, including customer service reps.

Having patients come in the office to check out "new" masks is a nice idea, however considering most insurance plans cover 1 mask per year and the fact that most masks run several hundred dollars, the likelihood that they are able to receive a "new" mask whenever they like, is unfortunately very low.

Anonymous on 2008-02-07:
jmanish--Sorry, but you don't know what we did at our office as a service to our patients. They were not charged for every mask--if one doesn't work, it's not the patient's fault. I know not every provider feels that way, but, the masks that were returned were used in the sleep lab--after they were sterilized, of course. We did use respiratory therapists--and had registered sleep techs also. When you talk about the others, you are surely talking about DME providers like Apria, Lincare, etc. We were in the business to help people, but then I guess we must have been in the minority.
Jmanish on 2008-02-08:
Sorry Dianec, your right in saying that I don't know how things were done at your office. Allowing people to come in and try new masks out is a nice option for them.

The part that I was replying to was your following comment: "Some dme providers are just lazy, uninformed, or too busy to give a da*m, unfortunately."

As a sleep lab, you obviously could put used masks to use. But a DME company, which the original post is referring to, they have no use for a box full of used masks. In addition, once disposable equipment is delivered, out of a providers hands, that equipment is not to be returned (Joint Commission is strict about that one).

While I think most providers are in the business "to help people", its important to remember that they are in "business".
dmedude on 2008-03-11:
Guys, I have worked in the durable medical equipment (DME) business for over 20 years. The product category that we get the most complaints about is CPAP. You would not believe how difficult it is to satisfy every person who walks through the door. Remember, you are dealing with sleep deprived individuals.

One of the biggest problems we have comes from patients who have gone through a sleep study in a lab wearing a mask the seems OK for the one night when they have the study. The problem comes in when the patient has used the mask for a week or two and then decides that it doesn't fit right, it leaks, it breaks them out, etc., etc.

The problem we have is that we can only bill for one mask every three to six months, depending on the patient's insurance. We don't deal in used masks, and I don't know of a way to "sterilize" anyway. Besides that, would you want to be given a mask that covers your nose and mouth that someone you don't know has used? I wouldn't...
DME provider on 2008-08-23:
since you have Kaiser the BEST way to get service from Apria is to call your Kaiser DME (durable medical equipment) department. They will electronically send an order for a cpap check and have an RT call you. OR you can just go into the local Apria office with your equipment. It might take some time but they will set you up on the spot.
Close commentsAdd reply
Top of Page | Next Page >