Apria Healthcare Consumer Reviews - Page 3

TACOMA, WASHINGTON -- I have just sent this to Apria customer service: This is our second day of waiting for someone to pick up an oxygen concentrator and oxygen tank that is being returned. We spent yesterday at home waiting for a scheduled pickup and no one came. When my wife called (and waited for 45 minutes on the phone for an answer) she was told that someone had come to the house and no one was home.

The problem is, we cancelled several appointments in order to stay home! Then we were told the equipment would be picked up today between 10 and 2:15. Once again we had to cancel plans to stay home and wait for your driver. It is now 1:30 and no one has shown. My wife just called and was told the driver will not be here before 3!

From the day we started dealing with Apria your customer service has been non-existent. Scheduled times come and go with no contact to the customer. Wait times on the phone stretch out to well over half an hour. You have managed to create a customer service organization that makes Comcast look good.

I feel badly for your employees because I imagine the problem is management and not the people who work day-to-day to make your mission statement something more than the apparent joke that it is. We shall take every opportunity to use social media to inform people of the type of service they can expect from Apria.

FAIRFIELD, CALIFORNIA -- I was just contacted (and recorded) by this business. I was referred to Apria by Sutter Health (in Fairfield). The associate I spoke with was filling an order for a CPAP machine. During the discussion she told me that for Aetna (my insurance provider) Apria has a policy of billing for 11 months after which I will own the unit. I have already met >90% of my personal deductible for the year, so this just pushes more cost onto me as a customer when the rental charges flow into next year.

I declined their kind offer and asked that Sutter Health refer me to another provider. Having reviewed this company online it is hard to imagine why Sutter Health refers patients to Apria, or why Apria can survive based on its merits. The other reviews are terrible.

LOUISVILLE, COLORADO -- On February 3 I called in to Apria to get a replacement mask for my CPAP. It has taken 75 days, more than 30 phone calls, HOURS sitting on hold, and numerous dropped calls; which then meant that I had to call back in, sit in the phone queue and on hold for up to forty minutes, just to talk to someone that would ask me a bunch of security questions, then transfer me to someone that would again ask me the very same security questions. Their "Customer Care" department is a total joke. If you have a choice, go with another vendor for your supplies.

SACRAMENTO, CALIFORNIA -- It started in August with a call to place an order for CPAP supplies. At first it seemed like a simple process and then the wheels fell off the wagon. I called the 1st of September for the tracking number for the shipment and was told I would have to talk with the billing department. No order had been placed. I was told I needed a new prescription, a face to face documentation and numerous other requirements. I complied with their request and called back again to check. Still no orders placed, and now new requirements.

Now it is the middle of September. I was told the order had been processed and to call the end of the week for the tracking number. When I called, they had not placed the order because of some missing documentation. If so, why did someone not call or email me? Again, I sent them what they said they needed. Still, no order was placed. I am now calling everyday. Everyday I had to repeat the entire history of this order. Don't they make notes like most customer service businesses?

Long story short, it is now mid October, no order placed, they sent me more email documents to send back and when I asked if they can now provide me with the shipping number, I am told, again to call back tomorrow. Really? Again? I guess I will see tomorrow. If they say they will call you back, don't wait for that call. You could die waiting. Now being able to use the CPAP for more than an month has started to have an impact on my overall health. I hope that I survive this unacceptable service from a Healthcare provider that clearly does not care about their customers.

Due to snoring I did a sleep study and was found to need a cpap unit. my physician set me up with apria healthcare. I received the unit quickly, before I even knew the results of the study, but from there it goes downhill. the company began calling/mailing bills within 4 months service. upon calling my insurance company I found they need to seen a retro authorization form in order to get paid. simple they said to do and the company should know exactly what they needed. 1 month goes by and more bills so I call the insurance company again. they've not heard from apria. this time they give me a fax and reference number to give to apria. contact apria and give them this information. another month passes and I receive a bill again. same deal, contact insurance company, who hasnt heard from them then apria. apria gives me some bs about my claim being denies due to noncompliance. insurance never heard from them so obviously they're lying. two days after I told them their company can piss off they show up at my door to "reclaim" their unit. totally incompetent service and even worse customer service

JACKSON TN, CALIFORNIA -- For my own sanity I'll keep this short and to the point. We entered into a 12 month agreement with Apria on 9/18. Gave a down payment of $100 and agreed to pay roughly $28 per month (insurance covering the rest) for the term. In January 2019 Apria stopped billing our insurance and began charging our credit card. I made several calls to ask them to Bill our insurance. Each time they said they would, but never did.

In April 2019 Apria became an out of network supplier and continued to bill random amounts to our card. When asked about the charges before Apria could not provide an explanation. In November a final payoff was made to satisfy the balance. The Apria representative confirmed the balance was paid in full. All payment totaling over $1200 out of my pocket. Today I received another bill from Apria only noting ‘Supplies'. After speaking with the billing department the charge was for the humidifier feature within the machine. I have absolutely had it with this company. Based on the amount on this experience and the overwhelming amount of negative reviews I've read for Apria I believe a class action lawsuit is in order.

SANTA FE SPRINGS, CALIFORNIA -- Received a bill yesterday for $70 because they did not pick up my CAP machine until a month later after my insurance started using another company! (I wonder why???) So I call them this morning, I got absolutely no help. Spoke to 3 people with not results! Extremely rude people to work with! They say you are on a recorded line, but, with all the negative reviews it really makes you wonder.

Anyway, bottom line I find out they are charging me $70 for a rental cost because I they did not pick up the machine until a month after my insurance cut them off because they went with another company. Stay clear of Apria, they must really be hard up charging people fees just to make money off of us! This company is a disgrace to the industry. Any help from other customers taken advantage of would be greatly appreciated.

LAKE FOREST, CALIFORNIA -- The office I worked for, the people were very nice. But the policy on late paychecks sucks. I have not gotten my check as of yet and was told I have to wait until Wednesday to complete an affidavit and the check will come overnight. Well I have kids and bills that were due a couple of days ago. There is no sense of urgency because it's not their paychecks and it isn't their livelihoods. There should be other options. If I tell you my check isn't here, I was supposed to get paid FRIDAY and I have other obligations that I need my check for then do something about it!

Apria is absolutely horrible. The worst company I have dealt with for CPAP machines. I was told by the representative when I got the machine that my insurance has preapproved the device. A year later I am being billed for it, so far $1500 and counting. They told me they are having a dispute with the insurance carrier stating the agreement they have with my insurance carrier does not require them to get preapproval. I called the carrier myself and they said that is wrong, they do require it. And the fight continues. Now Apria is telling me I must take full responsibility for all noncovered charges.

Somehow now I am dragged into a dispute between them and my ins. carrier. When I originally got the equipment the representative told me she needed my credit card to cover the copays. Now it is being for all charges because they are in a dispute with the insurance carrier. If I don't pay my credit rating will drop and has dropped because of this. RUN AWAY FROM THIS COMPANY!!

1955, KANSAS -- This company is so dishonest! It took me 4 months to get my CPAP. Then in Sept 2018 I changed insurance. Apria took it upon themselves to just start new billing again... on a used machine, like it was brand new. Saturday morning, the 2nd of December 2018, immediately called and cancelled my card after they hit my card on December 1st about 1 AM in the morning. They told me I could NOT return the machine and I fought until they said that I could take back to Apria in Lenexa. I did that Monday December 3rd as soon as they were open. They said they get complaints like that.

Now, they are billing me for another $44. 48 for the month of December. They kept saying I owed $8 and change for returning on Monday 12/3/18. NOW they are billing me for the entire month of December 2018. BEWARE OF THIS COMPANY. DO NOT LET THEM HAVE YOUR CREDIT CARD.