Apria Healthcare Consumer Reviews - Page 6

FORT MILL, SOUTH CAROLINA -- For going on 2 months, I have had TERRIBLE trouble trying to resolve the issues for my mom's CPAP machine. They have failed to give me adequate information that I'm needing and all they want to do is to refer me to their website. I HATE that her doctor sent her to this company because it's been a nightmare! DO NOT use this company for CPAP machine.

HOUSTON, TEXAS -- They have portable O2 machines but will NOT issue to Medicare patients....Reason being "they do NOT get enough money per sale. If I could rate them a negative 50 I would

WASHINGTON -- Apria Healthcare is a shady and SCAM ... do not buy CPAP from Apria, they are con-men, crooks, thieves.

My husband has been trying to receive, or should I say successfully place an order for sleep mask supplies with Apria for many months now. He has done everything they asked. However, each time he receives a call-back, which they do well, the foreign voice asks him to start again to place his order again, to set up his account again. We are pretty sure the workers are getting paid for doing nothing. Bad choice of countries to work with (India) you greedy business owners! Why didn't you stick with ours? At least your results would be successful!!

LARGO, FLORIDA -- Got an overly aggressive collection call over a $64 bill I have not yet received. He wanted to process payment immediately over the phone. I told him I pay my bills when I get them. This was not acceptable. He wanted immediate payment for a bill I have not yet received. I have made numerous attempts to get through to Apria's complaint line. No response. Just a recording that says they are busy. I'm sure they are busy.

TROPICAL MINIATURES, FLORIDA -- I was switched to Apria when I was on Florida Blue. When I went on Medicare and tried to get CPAP supplies, they gave me and my doctor's office the runaround. I am now with another company. APRIA HEALTHCARE SHOULD NOT BE IN BUSINESS!

MARYLAND -- Put on hold multiple times, and after long waits, they said they would "call you back today," and they never did. Later claimed they did -- phone records say they lied. This continued for time after time. Also gave wrong address to their facility (its wrong in their database and their website). All told, a horrible experience dealing with this firm. If you have any other options -- opt out.

DAYTONA BEACH, FLORIDA -- ABSOLUTELY A TERRIBLE COMPANY! BEWARE!! Their company accidentally sent me to collections and will not fix the problem. Now my credit is tarnished and they don't even care. Equipment is high priced and performs like low quality equipment. I was told originally to stay away from them for my health needs and now I know why. I can't give them a 0 star... it's amazing how they are able to operate.

Apria sent a new CPAP quickly. Unfortunately, the setting was incorrect. I have called 5 times in the last 2 weeks and have yet to have a call from a technician. I have talked to 2 different supervisors, and had them escalate my concern to urgent. Still no response 2 weeks later. How many times should I call? The return of a CPAP is prohibitive and will only be accepted if defective item. It isn't defective, I just need someone to fix the setting.

ILLINOIS -- As a discharge planner at a hospital, I can't tell you how dissatisfied I am with working with this company. This organization has screwed up order after order. They never seem to get anything right, are disorganized and never take responsibility for anything. Equipment gets delivered wrong, to the wrong place, or non functioning. Complaint after complaint has been given with no improvement in customer service. I absolutely dread any and all experience I have to have with Apria.