WORCESTER, MA -- Doctor submitted health care supply order by fax to Apria 12/23/2013. Order required Apria contact me. Two weeks later a women called me but I couldn't understand a word she said. I did get out of her that some one would be calling me to set up an appointment. Two weeks later no call so I called them. The customer service person was terrible. She kept saying hold on and would yell to another person about another customer (very unprofessional conversation). She proceed to talk over me and just not listen. She just wanted me off the phone. After a very exhausting one sided conversation I asked her to cancel the order. I called the 1 800 customer service number to ensure the order was canceled, the woman told me she was sorry and she would check the order and proceeded to transferred me back to the original person??? I called the corporate 1 800 number which was a recording telling me they were not available at this time and hung up. The web site says all the right things but in the end Apria doesn't have a clue.Add reply
HORRIBLE Customer Service
ENDWELL, NEW YORK -- When my mother was alive, she had Apria in Florida and had a terrible experience. I didn't think it could get any worse until today. My family has done business with Apria's Endwell, NY branch for many ... read full review
Oxygen for a Lung Cancer Patient
ALBUQUERQUE, NEW MEXICO -- My father was diagnosed with stage IV lung cancer on 5/18/2013. He needs to be on oxygen 24/7. We live in a rural part of New Mexico and have to dive 100 round trip to visit the doctor. He has 1-3 doctor's ... read full review2 Replies - Latest reply on 09/19/2013
Nasty Rude and Cutoff
ROCKFORD, ILLINOIS -- It all started I'm not sure date or those details but from the start I was diagnosed with osa. I went to the only local in Freeport Il osa place it was Garrity Home care. Was awesome worked till got ... read full review1 Replies - Latest reply on 07/01/2013
Apria Doesn't Care About Your Life
KANSAS CITY, MISSOURI -- Once again, I get to hear my mother who is on 24 hour oxygen screaming and crying to her Apria Health Care representative because he, John [snip], is incapable of helping her. A prescription was sent ... read full review
Do Not Use Apria In Any State
CHANDLER, ARIZONA -- 1st and only order for monthly homecare supplies from Apria: I provided manufacture part numbers via a fax for equipment and supplies I needed. I received 2 correct items of 7 ordered and 1 item that ... read full review
I am new to this state, I had healthcare when I came and immediately got a new healthcare provider upon arriving. Apria, hoever, told me that they had to have a credit card for my account. Well that would ... read full review2 Replies - Latest reply on 08/23/2011
They threatened to bill me when I have Medicare. Black mold in machine. Never check if I need supplies etc. 2 Replies - Latest reply on 07/23/2011Add reply
CHICAGO, ILLINOIS -- I have been trying to get a major billing issued resolved with this company since 2009, no joke! I was prescribed home oxygen equipment for pneumonia in 2009. I needed it for only one week. It is almost December of 2010 and they are still billing me for this equipment that was picked up! I have spent so much of my valuable time on the phone with people in India trying to get this resolved it is ridiculous. Finally after several months & several phone conversations with people I can hardly understand I'm told the situation has been resolved and I would be issued a refund check; which I got. But today I got a bill in the mail, ARE YOU KIDDING ME for the exact amount of the refund they issued me! Against my better judgment I made a phone call; no make that 3 calls, over my lunch break and finally when I get an American I can understand she puts me on hold which resulted in a disconnect.
I really wanted to cry, this is so not about the money I have never in my years dealt with a company run like this...... incompetence is what comes to mind, beware!
HARLINGEN, TEXAS -- I rented a CPAP from them in October 2009 and made a copay for October at the time of receipt of the machine. I have made the 13 monthly rental copays but received another bill yesterday which will be the 14th one, even though my insurance company said, and Apria confirmed, that only 13 monthly copays are required. When I attempted to speak with customer service, I was immediately transferred to the billing center in India, which I was told that they can only receive payments. I called back and spoke to a Lorie in Overland Park, KS who said repeatedly that I owed just one more payment, even though she went down the list of payments I had made and I counted each one with her over the phone and I had all ready paid 13, but this did not stop her from claiming that the bill I had just received was for October making it the 13th. No matter, that I had counted with her 13 payments that had already been made. She kept rapidly repeating the same claim verbatim. This is only one recent extremely negative and frustrating experience with them. Everyone stay away from Apria. They are customer unfriendly and seek to over bill you.Add reply
If all you CPAP users or respiratory products think this is a good place to do business with then you should read more on sites on how bad this company sucks. You call for supplies and they send you to India. Or if you are lucky you may get a state across the country. Most likely a recording. This company has laid off or fired most of the people who knew how to do the job. So no customer service at your local branch. 1 Replies - Latest reply on 04/27/2010Add reply
LOUISVILLE, COLORADO -- The person I lived with signed up for oxygen with Apria. Many problems with them. First, it took them months to get him into their billing system.
Then, errors with the bills.
When his oxygen level ... read full review9 Replies - Latest reply on 04/25/2013
JACKSON, TENNESSEE -- I reordered my CPAP supplies through Apria, a company recommended by my Sleep doctor. I had such a bad experience that I vow to NEVER use this company again. I happened upon this website and see that ... read full review