COWETA, OKLAHOMA -- My 2 kids and I went Arby's in Coweta, OK, we only chose that place because there are very few places in Coweta to eat. We went in because I have waited up to 20 minutes in the drive-through line before. There was a guy that worked there sitting out front, sprawled out, leaned against the building, smoking. He got up when we pulled up, he walked in before us, didn't hold the door, and just walked to where they prepare the food and didn't let anyone know we were standing there, and there were at least 3 people back there at the time.
So after about 5 minutes, a girl was walking down the hall from the bathrooms, she was mopping, and said she was sorry and kind of laughed. We ordered our food, and when we were going to sit down, this family, the only one in there, was leaving and she said very loud, "BYE! THANK YOU!" No response from anyone in there.
So we got our food, and an older man and his grandson walked in and stood at the counter for about 7 to 10 minutes. He finally left, nobody came to the front to acknowledge them. The place was empty, and it was probably around 9:00 pm and the girl who waited on us started mopping right by us, and told us to just ignore her, she wanted to hurry and get out of there. I always hated going to the drive-through there, but I will never go back again, they absolutely did not care at all about any of the 3 families that chose their place to eat.
And that is just what I witnessed, how many times does that happen. And the guy who was smoking outside when we got there, went out 2 more times and sprawled out about 5 feet from the front door to smoke, so that was 3 times he took the time to go smoke, and didn't take the time to say "Hi" or let anyone know we were there. No more will I ever go spend way too much money to get treated like that, and watch it happen to other people.
EL CAJON, CALIFORNIA -- I am a frequent customer of Arby's for ten years. Both of my children started their work history at Arby's. I usually dine at this location since I've moved to El Cajon, Ca. However, after this experience I do not plan on dining at another Arby's location again. I was mortified at what I saw.
I arrived at 5:39 pm and left at 6:01 pm. During this time James ** was preparing the fried foods. He was sniffing, scratching his head (his hair was cut really low), face and neck while standing over the products. With the same hand that he scratched his face he re-arranged the french fries by placing his hands over the top of the fries. I like the idea the employees wear visors. I understand that it can gets hot behind the counter.
However, I feel if someone has long hair they need to have a hair net on as well. Stephanie did not. She was placing the fried products in the bags and handing them to the customers at the counter. I was going to complain to the Manager. I decided against it when I noticed that ** (I'm not quite sure of the spelling, I heard an employee call her by name) corrected an order that was given out at the drive through and brought back in by the customer.
After, the customer told ** that his wife opened the sandwich because she had a special order and realized it wasn't correct. The sandwiches that were brought back inside the restaurant by the customer were re-wrapped and handed out again.
My daughter was shocked. She told me that when she worked at Arby's they "wasted" food that passed the counter. I was so glad I finished my food because I would not have wanted another bite. I realized that I didn't trust the employees at that Arby's. Sad to say that it also reflects on the other Arby's establishment. I will pass this story on to others in hopes that they will decided against spending their hard earned money at any of your restaurants. I still have my receipt if you need any further evidence of my being there.
LEXINGTON, KENTUCKY -- We live very close to this particular Arby's. As such, we visit the drive-through and dining room quite often. Today was most likely the worst experience we have ever had at an Arby's. The inside of the restaurant was filthy. There has been an infestation of flies and other bugs for quite a while, but it was even worse this visit. We could not eat without almost swallowing a fly.
I ordered a large fry, and only received half of a large container, which was filled with what looked like leftover burned pieces of fry crumbs. I ordered the number 4 combo, and the Beef and Cheddar sandwich was cold. There was very little actual meat on the bread, and the cheese sauce was spilled all over the wrapper, as if the person who had constructed it did not care.
The employees were rude and apparently did not know how to work a cash register. There was one in particular whose behavior really prompted me to send this complaint. Her name was Becky. She was in what looked like a manager's uniform. She was walking back and forth between the back and front of the restaurant, screaming to the party of about 8 or 9 people in the dining area, who seemed to be friends or family. She was very loud, inconsiderate to the customers in the restaurant and, at times, crude.
She was complaining about her job very loudly, and complaining about wanting to just go home. There were also some curse words used in front of children in the restaurant. Other customers in the store also were taken aback, and said so to me before walking out.
Bottom line, the restaurant was filthy and overrun with insects. Becky, the manager/employee, was disrespectful, and definitely not worried about what image she gave of your establishment. The food was not up to par at all, and not worth the money we paid for it. And, needless to say, neither I nor my family will be returning to your "restaurant".
Basically 3 weeks ago my wife, grandson, and I ate at Arby's. We went back and got grandson some fries. We had 2 receipts and did the FREE Roast Beef for a survey. I was told I could only do ONE SURVEY A WEEK WHEN I called in. I did one survey by phone and my wife did the other survey online. The validation code for online was twelve hundred and something and the phone validation code was **?
One week later we went to redeem our offers. We were told any code below **? was outdated. I showed the cashier the date stamp for a week ago and written on the receipt, Offer valid for 30 days, and asked how they were outdated. We were told rules are rules. The place was busy and many were listening to our conversations including a peace officer. Our receipts were denied. We did the surveys again immediately and asked for a reply online and someone to call me by phone concerning Arby's inconsistencies. No one has contacted me. I really do not why I am wasting my time doing this again.
We went in today and were told the validation code was outdated and we could only do the survey once a month. Again I showed the cashier the date stamp for a week ago and written on the receipt, Offer valid for 30 days. I remarked on my survey, "If the validation code I am about to receive is less than 15?? It will be outdated before it is issued. Check to see if you gave me an invalid validation code." My validation code was ** which was outdated before it was given to me.
I hate the way corporate has told their employees to ask after you order, "Would you like that to be a medium or large today?" This implies that you ordered a medium combo meal for the listed price, (like the current $5.01 combo) not realizing that $5.01 price is for a small and if you answer medium or large there is an extra charge for it. Just another sneaky way for corporate to increase earnings. This is the old "Bait and Switch" routine. The poor souls that work there are forced to asked that question and they don't like it either.
Arby's, you have a good product already and you don't need to do this. It makes you look bad. Your focus should be on getting the orders right and if it's not, then give the customer something for free for his or her trouble. This is just good basic public relations.
CHAMPAIGN, ILLINOIS -- Went to Arbys store # 24 on Springfield. Mom and I have not had a Super Arby for a long time, so that is what we asked for. Opened it up and it was a regular roast beef and on the receipt it said classic - it did have lettuce and tomato. To me the sandwich was awful. What happened to the super. It had some kind of french dressing stuff on it. We did not complain or take it back but was very disappointed. We both love Arbys. But if they did away with the super, they should have said something I would of got one of the other choices. Just disappointed in what I was expecting.
WASHINGTON, INDIANA -- We went to Arby's in Washington last night for dinner. It took us 10 minutes just to place our order. The manager on duty was outside smoking when we pulled in. When we seen her come in she never washed her hands and proceeded to handle the food. As we just and ate our Food we could hear her cursing and being very loud and UNprofessional. We will not be returning to Arby's if she is working. We were very disappointed in her ability to manage the store. We always pick a restaurant. Once a week to eat dinner at and the service we received. Monday evening was horrible. She looked very young and in our opinion had no business being in charge..
BANGOR, MAINE -- We paid for our dinner, then I visited the bathroom which was so dirty I almost gagged and the odor stayed with me throughout my meal. We were then served by a group of people that were standing in a corner around a table talking, they all wore very soiled and stained shirts and were very disheveled people. No manners, no personality, at all. It was as though we were bothering them. Our order was half processed while we waited at our table for the remainder of our order.
Upon opening our sandwiches we were shocked because we had eaten the New Brisket Sandwiches in the Presque Isle Restaurant and it was so delicious. This was not. One sandwich had no barbecue sauce which my husband went back to the counter for sauce. My sandwich was just okay, it had very little onion strips added but we were so anxious to get out of the facility that we did not go back to the counter.
Then, the girl that brought the rest of our order to our table was so dirty, her shirt was wrinkled and stained so badly that my husband said that he would not go to work in those clothes and he works in a big State Garage. They would not allow him to dress like that. We were so distressed that we did not even finish our meal and left. I will never return to that restaurant and have told all my friends to "stay away!" We would never again be served by people in that restaurant.
FREDONIA, NEW YORK -- On 10/7/2013 at approx. 1:30 Pm, my wife and I went to arbys to get a Reuben sandwich, our favorite. I ordered a medium, and all I can say I would of hated to seen the small. We usually order a med and split it because it's so big. The fries, the amount very little. We did get a medium drink and plenty of napkins. My wife went to use the ladies room and said it was filthy and the toilet seat broke, and decided not to use the bathroom.
We looked more closely. The floors were filthy, the chairs were disgusting, they looked like they years of scum on the backs. It's been awhile since we been to arbys fredonia. We have been to others in nc, fla. Tenn. Ky. etc., this one was the pits. Please send someone to inspect and make corrections. We would like to go back but not until then. Or I could call the health department.
FARMINGTON, NEW MEXICO -- Well, actually, it was the packets of Arby Sauce that were ripped off! I went to the drive through and ordered a couple of Arby melts and the cashier politely asked if I'd like any sauce with my order. I told her that I would like a few packets of Arby sauce.
Imagine my surprise when I returned to work and opened up my bag, only to find two out of three packets already had the corners torn off of them. It was as though they had gathered up extra packets from the tables and instead of throwing them away, they tossed them back into the sauce bin. All the while not realizing that some had been opened and partially used. Absolutely disgusting! Will I boycott that location for life? Probably not. Will I check my sauce packets from now on before driving away? You betcha!