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Arby's Inc. Consumer Reviews - Page 2

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Poor Customer Service at Arbys in Arlington TX
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ARLINGTON, TEXAS -- I am never going back to Arbys again, and I will tell everybody I know just how bad the service is there!! I have sent 3 e-mails asking to be contacted, and even sent one to their corporate office, telling them about the food that was knocked on the floor, and the manager picking it up, and putting it in a bag, to be given to a customer in the drive through. I told them how we had to clean off our own tables, and that the 2 chicken sandwiches for 4.00 was a total rip off... (It's one sandwich cut in half which makes it 2 sandwiches) My daughter who is 9 yrs old thought it was a happy meal with no toy..

Nobody gives a ** at this place!! We complained about the bad service to corporate, and received 3 free coupons .. We took the 3 free coupons, and went to go eat at the same Arbys we received bad service, it's the only one that's close to our house...

(I brought my camera this time) The place was very messy, trash overflowing out of trash cans (it was a lot worse when I left), soda area very messy... They screwed up our order again (as always). We walked in and waited in line. We were not even greeted (as usual). We placed our order, a total of 4 meals. I then mentioned we had 3 free meal coupons, the cashier said (oh damn, I wish you had told me that before I started ringing you up). I said "I am sorry, I did not know there was a procedure." She rolls her eyes, and sighs "huhhhh let me get the manager.") The manager comes over, and says "what do you want??" Rudely!

"These people have free meal coupons, and I need to take it off..." "How did you get these", the manager asks me ... I said "I got them because of a bad experience we encountered here last week", and she says, "oh you are one of those people.." We just got classified as complainers!!! Is this the way Arbys trains managers??? I cannot believe the way Arbys managers treat people!!! Whatever happened to (Hello, how are you doing) or (oh I am sorry you had a bad experience, let me make it right for you). We paid for the one meal with a 100.00 dollar bill, and I swear the cashier cannot count back change.

She counted it back 3 times, and each time it was different. When she handed our money to us, I told her "do not close the change drawer", I counted each bill to her one by one, and showed her that she shorted us $10.00... So we get our food, and the first thing is obvious... We ordered 4 meals, and got 3 fries.. I asked the manager about it, and she brought a small order over. I said "no, I got the extra value meal (large fries)" You know what...

I am tired of typing!!! DO NOT GO TO THIS ARBYS ON COOPER STREET in Arlington TX!!! They do not care, the managers do not care!! The employees think that customer service is a joke!!! Not to mention if there is food on the floor, they put it back up to be served to you!!! You get much better service at Taco Bueno next door, or Long John Silvers close by as well...

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Slow Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LINTON, INDIANA -- I waited in line over 20 minutes with just 2 cars ahead of me. I complained & was just told "we are busy." Ridiculous. I won't go there again!!

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fries were burnt and the sandwiches were nasty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MUSKEGO, WISCONSIN -- Last week I got 2 Arby's cheddar cheese beef sandwiches and a medium curly fires. The food was very nasty. Curly fries burnt and the sandwiches buns were very hard. I spent 10.01 and I had to put it in the garbage. Nasty.

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Refused to Make Coffee
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HARRODSBURG, KENTUCKY -- Traveling, stopped for coffee and sandwich at Arby's store # 6228. Coffee was empty. Asked clerk if he was going to make more. He said NO. 1/2 CUP was in pot. He had to heat it up because it was cold. Got back on road and the sandwich was wrong. The cheese sticks were fine. Bill was 8.97. WHAT A WASTE.

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The Price of the Drinks With an Order
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Rating: 1/51

TARRE HAUTE, INDIANA -- I ordered a sandwich, curly fries and a small drink. The drink was $1.59. My friend ordered a baked potato and a small drink, it was .69. What is the reasoning in that we are both seniors? Please let me know how you arrive at this with any common sense??? I guess I will have to think long and hard about returning to your stores.

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Rude and Cold Food
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Rating: 1/51

GULF SHORES, ALABAMA -- The woman at the window was very rude. I waited for ten minutes at the drive through window. Then she said "pull up and we will bring it out", and I wasted another 5. I was the only one in the line and there was 1 table of people inside, as I saw through the window. The food did not taste good at all. It was cold and the woman was rude bringing it out in the manner she did. 0 out of 10 stars.

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Drive Through Too Much Talking to Family, Not Getting Good Service
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Rating: 3/51

FRANKLIN, NORTH CAROLINA -- Had ordered and pulled around to window, the girl handling that part of store was too busy talking to family or a friend to get order out before it was cold. I have had this happen on more than on one occasion, there is too much of this at this particular place. Even my handicapped daughter made a comment.

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Very Bad
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

FORT MORGAN, COLORADO -- The fries were cold and did not taste good at all, and the mozzarella cheese sticks tasted bad or old. The food was not good at all.

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Discrimination
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Rating: 1/51

LONGVIEW, TEXAS -- Was in store when employee told a woman her dog couldn't be in there and the dog is wearing a vest but he wanted her papers showing it was a service dog. I threw the rest of my meal away and told them I won't be back. Then I told the man he was wrong and broke the law. He didn't care.

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Didn't Even Get My Order Right
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARKANSAS CITY, KANSAS -- Today at 12 I went to Arby's and I ordered three sandwiches and they only gave me two and one wasn't even right, so I took it back and they touched it and brought it back and didn't remake it. They just put cheese on it. The fact is that they touched it and she was quite rude (her name was Jessica).

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Arby's Inc. Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 29 ratings and
72 reviews & complaints.
Contact Information:
Arby's Inc.
Consumer Affairs
100 Corporate Drive
Ft Lauderdale, FL 33334
800-487-2729 (ph)
www.arbys.com
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