HARRODSBURG, KENTUCKY -- Traveling, stopped for coffee and sandwich at Arby's store # 6228. Coffee was empty. Asked clerk if he was going to make more. He said NO. 1/2 CUP was in pot. He had to heat it up because it was cold. Got back on road and the sandwich was wrong. The cheese sticks were fine. Bill was 8.97. WHAT A WASTE.
TARRE HAUTE, INDIANA -- I ordered a sandwich, curly fries and a small drink. The drink was $1.59. My friend ordered a baked potato and a small drink, it was .69. What is the reasoning in that we are both seniors? Please let me know how you arrive at this with any common sense??? I guess I will have to think long and hard about returning to your stores.
GULF SHORES, ALABAMA -- The woman at the window was very rude. I waited for ten minutes at the drive through window. Then she said "pull up and we will bring it out", and I wasted another 5. I was the only one in the line and there was 1 table of people inside, as I saw through the window. The food did not taste good at all. It was cold and the woman was rude bringing it out in the manner she did. 0 out of 10 stars.
FRANKLIN, NORTH CAROLINA -- Had ordered and pulled around to window, the girl handling that part of store was too busy talking to family or a friend to get order out before it was cold. I have had this happen on more than on one occasion, there is too much of this at this particular place. Even my handicapped daughter made a comment.
LONGVIEW, TEXAS -- Was in store when employee told a woman her dog couldn't be in there and the dog is wearing a vest but he wanted her papers showing it was a service dog. I threw the rest of my meal away and told them I won't be back. Then I told the man he was wrong and broke the law. He didn't care.
To that man who complained about the cashier wouldn't give him change for $50 bill at the drive through window. He stated he had worked for fast food. OH really? Then you should know there are signs posted in most fast food places that specify no change for 50 or 100 dollar bills. This is for the cashier's safety. Maybe you're not also aware these places do get robbed at gun point. Each drawer contains a certain amount of cash to serve customers and any overage that would cover change for large bills jeopardizes the cashier's safety. In many cases the cashier can be a high school student working between school hours, or a senior citizen supplementing a Social Security check.
Also to that rude customer who complained about the cashier not being able to find the product on the cash register's menu. Were you really in that much of a hurry you forgot your manners? The cashier was probably new and struggling to learn what is a complicated system that isn't as simple as it looks. Fast food places will throw their new cashiers in the mix without prior training and expects them to wing it as a greenhorn. The cashier is probably doing the best he can under the circumstances of irate customers who think, Hey, you're just a peon attitude and I the customer am God.
The customers need to look at themselves and consider, Hey this is just a fast food joint. The workers are only paid minimum wages to do the chores of what can be equivalent to three or four people at one time. Plus listen to irate customers, the same people who act like they're in a five star restaurant. You want exemplary service go to that five star restaurant where the workers get paid their worth and serves you accordingly. Otherwise when you are greeted, "Hi and Welcome to our store. May I help you or May I take your order." At least have the decency to smile back and stop taking your anxieties out on some kid or senior citizen.
And when you leave have the courtesy to thank the worker for keeping the restaurant clean inside and outside, including the bathrooms, scrubbing up after sloppy customers, keeping up the stock filled dispensers ie; ice cubes, beverages, napkins, condiments etc. Which can be a nightmare in between trying to run the register. For giving you the best service they are capable of giving under those circumstances.
Lastly for thanking you for your patronage even though YOU were rude to them. In this economy that cashier just might be an out of work head of a family teacher, administrator, police officer that got laid off and this is the best he or she can do for the time being. Who knows one day that under appreciated cashier might be you.
PLANO, TEXAS -- Manager took my order. When I got to the window, I wasn't sure if there was another window that I needed to go to since he took my credit card then handed it back to me and shut his window without words. He finally came back with my food. I checked my order, looked for my receipt, and handed my kids their beef sandwich. When I brought to the attention of the manager that I did not receive my receipt, he rolled his neck and said he gave me my receipt. He stated that he hands receipts back with credit cards. I said, "No, I am sorry, but it is not in here."
I checked with my credit card that I set in the compartment near my driver seat. I checked under the last beef sandwich that was in the bag. He said, "Mam. I know what I am doing and I always give the receipt. I put it in the bag." OK - He just said he gave it to me with my credit card. Now, he states he always puts it in the bag.
He said, "If you are just saying you didn't get a receipt to get a free combo, then I will give you this card (as he held on to it very tightly waving it in my face), but I am sure I gave you the receipt." I said, "Sir, I really don't need free food, but if your protocol is to give a receipt and you don't give me one, then it is your policy that we alert the manager and a free meal is honored at the next visit."
As he accused me of "just wanting free food", I tossed the bag back up onto the window ledge and told him he could check the bag. He had the nerve to crumble the bag and throw it back at my face!! I went inside and told him that the only reason I am asking for a receipt is to keep up with the money spent on feeding my children vs groceries to cook, because it is very hard for me to cook due to an injured arm and I want to justify the spending at restaurants. He said, "Well, I am going to apologize, but you need to apologize to me first!"
I stated that I wanted my order replaced and the card for my combo since he did not follow his protocol AND I wanted my receipt still with his name on it so I could complaint to the higher up. This is not a store that I visit... this was my first time here. I happened to take food to my ill aunt and uncle who just lost a sister and this happened to be on the way home. I will NEVER visit this location again!! NOT EVEN FOR THE FREE COMBO! POOR POOR CUSTOMER SERVICE!!