Arby's Inc. - Page 2

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1.4 out of 5, based on 32 ratings and
76 reviews & complaints.

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Asked for a Super Arby and Got Classic
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CHAMPAIGN, ILLINOIS -- Went to Arbys store #24 on Springfield. Mom and I have not had a Super Arby for a long time, so that is what we asked for. Opened it up and it was a regular roast beef and on the receipt it said classic it did have lettuce and tomato. To me the sandwich was awful. What happened to the super. It had some kind of french dressing stuff on it. We did not complain or take it back but was very disappointed. We both love Arbys. But if they did away with the super they should have said something I would of got one of the other choices. Just disappointed in what I was expecting.
     
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anonymous on 2014-01-16:
We still have this where I work. Its not on menu but it's on the register. Maybe they don't have a button for it or the person was new. The dressing is red ranch. Same sauce on beef n cheddar. Next time maybe order it with lettuce tomato and red ranch. Unless they can ring up a super. They may not be able to ring it up. It is just a regular/classic roast beef with lettuce, tomato and red ranch
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Service
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Rating: 1/51
WASHINGTON, INDIANA -- We went to Arbys in Washington last night for dinner. It took us 10 minutes just to place our order. The manager on duty was outside smoking when ee pulled in. When we seen her come in she never washed her hands and proceeded to handle the food. As we just and ate our. Food we could hear her cursing and being very loud and UN professional. We will not be returning to Arbys if she is working. We were very disappointed in her ability to manage the store. We always pick a restaurant. Once a week to eat dinner at and the service we received. Monday evening was horrible. She looked very young and in our opinion had no business being in charge..
     
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I Have Never Eaten in a Dirtier Restaurant W/filthy Servers in My Life
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Rating: 1/51
BANGOR, MAINE -- We paid for our dinner, then I visited the bathroom which was so dirty I almost gagged and the odor stayed with me throughout my meal. We were then served by a group of people that were standing in a corner around a table talking, they all wore very soiled and stained shirts and were very disheveled people. No manners, no personality, at all. It was as though we were bothering them. Our order was half processed while we waited at our table for the remainder of our order.

Upon opening our sandwiches we were shocked because we had eaten the New Brisket Sandwiches in the Presque Isle Restaurant and it was so delicious. This was not. One sandwich had no barbecue sauce which my husband went back to the counter for sauce. My sandwich was just okay, it had very little onion strips added but we were so anxious to get out of the facility that we did not go back to the counter. Then, the girl that brought the rest of our order to our table was so dirty, her shirt was wrinkled and stained so badly that my husband said that he would not go to work in those clothes and he works in a big State Garage.

They would not allow him to dress like that. We were so distressed that we did not even finish our meal and left. I will never return to that restaurant and have told all my friends to "stay away!" We would never again be served by people in that restaurant.
     
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nikalseyn on 2013-10-22:
Contact Arby's corporate either online or by calling them. They need to know about this location.
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Over All
Posted by on
Rating: 1/51
FREDONIA, NEW YORK -- On 10/7/2013 at approx. 1:30Pm my wife and I went to arbys to get a Reuben sandwich our favorite. I ordered a medium, an all I can say I would of hated to seen the small. We usually order a med and split it because it's so big. The fries the amount very little. We did get a medium drink and plenty of napkins. My wife went to use the ladies room and said it was filthy and the toilet seat broke, and decided not to use the bathroom. We looked more closely the floors were filthy the chairs were disgusting they looked like they years of scum on the backs. It's been awhile since we been to arbys fredonia we have been to others in nc, fla. Tenn. Ky. etc. this one was the pits. Please send someone to inspect and make corrections. We would like to go back but not until then. Or I could call the health department.
     
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Asked for Arby Sauce and Was Ripped Off!
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Rating: 2/51
FARMINGTON, NEW MEXICO -- Well, actually, it was the packets of Arby Sauce that were ripped off!

I went to the drive through and ordered a couple of Arby melts and the cashier politely asked if I'd like any sauce with my order. I told her that I would like a few packets of Arby sauce.

Imagine my surprise when I returned to work and opened up my bag, only to find two out of three packets already had the corners torn off of them. It was as though they had gathered up extra packets from the tables and instead of throwing them away, they tossed them back into the sauce bin. All the while not realizing that some had been opened and partially used. Absolutely disgusting!

Will I boycott that location for life? Probably not. Will I check my sauce packets from now on before driving away? You betcha!
     
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FoDaddy19 on 2013-09-16:
If they were complimentary then you weren't ripped off because you lost nothing. With that said, giving out partially used packets of anything is pretty disgusting.
Soaring Consumer on 2013-09-17:
If this continues file a complaint with the health department. It is not lawful for them to distribute product in that manner.
JoeKay on 2013-09-17:
She was ripped off. She was asked if she wanted sauce with her order - not packets
AnnaMolly on 2013-09-17:
Disgusting! Thanks for sharing your experience, that is completely unacceptable.
azRider on 2013-09-17:
Did you let the manager know? how can they fix something like used packets if you don't tell them?
JAKFK on 2013-09-18:
azRider> Haven't been back there yet. I noticed the mishap when arriving back at work with my drive through lunch. I could've probably made a phone call, but I'd rather talk in person. Next trip there, I'll mention it to them. Definite health code violation.
anonymous on 2013-09-28:
First, you can't be ripped off for a free item. Second, I'm sure it was an honest mistake. This is why employees are supposed to eat in certain areas. Its obvious they don't follow that policy.
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This Is a Reuben?
Posted by on
Rating: 1/51
PANAMA CITY BEACH, FL -- I admit I was lured in by the ads for their "Reuben" sandwich which has been my favorite sandwich for many years. I've had really good and some not very good ones, but Arby's won the award for something so opposite from what a Reuben is and also inedible even if you accepted the fact it wasn't a Reuben. I was shocked.

First, the "pastrami" in it looked like they had taken some type of very thin lunch meat and put it into a paper shredder. Unfortunately, I didn't open it until I was at home so did not complain on-site. One look and one bite was all it took and knew I had been scammed by Arby's. How could they possibly advertise this as a Reuben. Aside from that experience, the corporate offices should know that this Arby's location has a very poor appearance. It looks uncared for, not clean, which is why I never went there until they advertised their new sandwich, which they called the Reuben. I should have known better to even drive into such an unappetizing place.
     
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DebtorBasher on 2013-08-03:
Pastrami? Reubans are supposed to be Corned Beef!
CU on 2013-08-03:
Nailed it DB! whatscookingamerica.net say it is: "A grilled sandwich made with corned beef, Swiss cheese, sauerkraut, and Russian dressing on rye bread. "
This might explain the "pastrami" problem.
olie on 2013-08-04:
Agree with DB and CU--a Reuben is made with corned beef.

That said--I prefer to use pastrami when I make these at home. Hmmmmmmmmm.
lucy massey on 2013-09-07:
Oops. I revise my Review.....It was "corned beef" that ooked like lunchmeat that had been put through a paper shredder, etc.
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Poor service
Posted by on
Rating: 1/51
SAULT, MICHIGAN -- My family and I walked in to Arby's restaurant in Sault sainte Marie Michigan 49783 store number 6188 we come in and placed order and half food was not available turn overs for one this is one of main reasons we goto the restaurant there and when ordered turn overs they said they had none made up I ask if they could make up one and it was only 330 pm in th afternoon they said no there not making any more up for the day I ask to talk to a manager they said they were busy and we set down ate the food that they did have only cause my kids wanted to stay there to eat ask to see a manager 3 times no once did hey come to our table and here was only 3 other customers in the restaurant so not like they were busy just lazy is all
     
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melissa253 on 2012-09-17:
I'm not sure what a manager would have told you differently because you were already told 3 times by the person taking your order that they were not making anymore turnovers that day ?. What did you think that manager was going to do for you? I hope that you don't think that the manager was going to have the cook make a turnover just for you?
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Invalid balance on my gift card, which had been a gift at Christmas
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LOGANVILLE, GEORGIA -- I attempted to use a gift card given me at Christmas. Since I did not purchase it, I had no idea what the value was. When I attempted to use the card the balance on the card was shown to be $4.71, which can't be correct as I had never used the card before. The manager was very rude in attempting to address the problem. I have another Arby gift card which I received at Christmas, but hesitate to use it feeling that it too will incorrectly reflect the balance available.

I attempted to got through your system indicated on the back of the gift card. I attempted 3 times to insert the 19 digit number asked for. The automated voice asked me to repeat the number as it was incorrect. After that I attempted to talk to an individual by calling the number on the receipt; it too refused to respond in a method by which I Could make contact. Is it possible to get a problem corrected by your company or should I just stop using your business? I will definitely pass the information I just relayed to you to the Sunday School class members who gave me the gift cards.
     
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Anonymous on 2012-01-09:
Their website claims that they do not charge extra fees every month for a gift card. Some places charge a dormancy fee. Arby's does not. Sounds to me like the person who gave you the gift card is to blame for the low balance. Maybe it was a re-gift?
Fufu487 on 2012-01-09:
exactly, littleshorty. I believe there should be some way to call them to see where the funds went...
Cwazychicken on 2012-01-10:
Usually cards are correct with balance. Unless of course, its not activated at all. I have received cards from Best Buy a long time ago that were NOT activated and I had to return them and get ones that were (it was a huge mess a few years ago, my aunt got me a Christmas gift and none of the cards she gave away were activated, I think that was the last time she got us Best Buy gift cards for Christmas). It was a pain in the butt, but there was never a balance on them, but there was a receipt so it was easy to see the error. I think since this balance is off, that someone used the card and regifted you, like shorty said, the rest of the card. Or who knows, maybe someone else spent some on the card, and the gifter had no idea or they gave you one accidentally that was used. I would contact them and let them know. Sometimes mistakes happen.

I know since you did not purchase it, you did not know the value of the card. But most gift cards show what the amount is on the front or even the back of the card, since then the receiver can know how much to spend. Something is off.
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Lied To And Treated Like Crap
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STROGSVILLE, OHIO -- At around 10:00pm I had ordered a roast beef and a beef and cheddar sandwich. I seen the lady throw one of my orders in the garbage. When I asked why she threw it away she denied it she said she did not throw it the garbage. I had the store manager pick it out of the garbage and hold it up to the in-store camera, he did this was at 10.03pm. Then the girl was laughing at me is, this how you treat paying customers?? Bottom line as I drove off I threw my supper away, what a waste of time and money. I also have this recorded on my cell phone it was not the food that made me sick it was how I was treated, like crap" being laughed at a big joke. The store would not give me the corporate phone #, I am asked to go on line to do this.

What if I had no PC? I was told the one sandwich was wrapped wrong it was the store manager who did this. What is going on in your store please call me to discuss this matter if you even care. I called your store this morning and was rushed off the phone. Thanks a lot.
     
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ktisnumeroUNO on 2011-11-04:
While it was out of line for you to be treated disrespectfully, no one wasted your time or money except you. You did that when you received your order and then "threw your supper away". You're right that's a waste of time and money.. and perfectly good food.
DebtorBasher on 2011-11-04:
You might want to remove your phone number from your complaint and send it directly to them...otherwise, everyone in cyberville will have your phone number.

Is this Arbys the one on Pearl road?
Tuco on 2011-11-04:
Excellent comment DebbieBasher!
Anonymous on 2011-11-04:
What right does the OP have in demanding to know why they threw away a sandwich? And then ask them to dig it out of the trash and hold it up in front of the camera? Seems there is much more to this story, because I doubt any manager would do that.
Anonymous on 2011-11-04:
I'm wondering that too, Justice. And how does the OP know that was their order? Maybe it had been sitting around all day and they had to throw it out
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Order takers that don't listen
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TRAVELERS REST, SOUTH CAROLINA -- My husband & I went there & I was driving so I ordered my husband a turkey & swiss sandwich with no sauces or mayonaisse, & 2 large potato cakes. I received a sandwich with sauce & curly fries & no potato cakes. I didn't know the sandwich had sauce on it til we got home. we noticed the no potato cakes right away so we drove around & got those & then went home. my husband spit out his first bite & said there is sauce on it so I took it back & said to the girl I told you no mayo & no sauces, she said all I heard was no mayo, so I will remake it for you. then she proceeded to tell me that 3 people there wear head sets like it was someone elses fault & I said I would like to speak to a manager & she said she was a manager,& I said you know it was your fault you said all I heard was no mayo. I called her a jerk & will never go there again & I'm spreading the word!!!!
     
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trmn8r on 2011-10-30:
The subject line of your complaint is "order takers that don't listen," and the order taker said she didn't hear you state "no sauce."

Those statements are consistent, so I am not understanding why the order taker is a "jerk". A poor listener perhaps, which may also be the reason you received no potato cakes.

Maybe she was busy doing something else - she sure messed your order up.
Anonymous on 2011-10-30:
Did the OP ask to have the order repeated back to them? I always do so that I guarantee they are on the same page as me. Especially at Arby's, since they are one of the few chains (at least in my town) that doesn't have the order verification screen, but only a speaker box.
Anonymous on 2011-10-30:
It bugs me to no end when an order taker doesn't fully listen. It also bugs me to no end when customers treat others in a way they don't want to be treated. Calling names doesn't show you in a very good light.
Venice09 on 2011-10-31:
I read something once from a fast food worker about what it's like taking orders at the drive-through. It's extremely hard to hear due to the headset and background noise, especially when it's busy. It's not always a matter of not listening. This is one of the reasons I never use the drive-through.
andbran on 2011-10-31:
I stopped being sympathic when you admitted calling the girl a jerk
Starlord on 2011-10-31:
I am hard of hearing, and the voices from those cheap speakers and the PA systems in stores are completely unintelligible to me. One of the main reasons we never use the drive-through.
Venice09 on 2011-10-31:
I'm not hard of hearing and still have trouble understanding what's being said to me through those speakers. It's a mistake waiting to happen.
jktshff1 on 2011-10-31:
+100 andbran
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