Equipment Return Ripoff
ROCKWALL, TEXAS -- My Uverse saga includes a 14 month history of trying to return equipment when I cancelled my Uverse TV services. Since Oct. 07 I've called and written twice a month to get my return boxes from Uverse! ... read full review12 Replies - Latest reply on 11/04/2013
At&t has no clue
About 3 weeks ago, there was a network failure in my area. They had it up and running the day before the estimated repair time. After service was restored, I still had connectivity issues. I called ... read full review1 Replies - Latest reply on 03/03/2012
Difficult Equipment Return
CAROL STREAM, ILLINOIS -- I ordered high speed internet from AT&T Uverse at the end of November 2010 after having some difficulties with Time Warner cable internet. After my problems were resolved I canceled the installation of ... read full review
AT&T U-Verse Is A Joke!
MODESTO, CALIFORNIA -- I think I am only writing this to make myself feel better but in January 09' I signed up to receive the U200 package in my home. I was made the following promises...
1. $200 cash back for signing ... read full review1 Replies - Latest reply on 04/11/2009
Poor AT&T Uverse Service
I left Comcast in October 2009 after I was introduced to AT&T me. I was told this service offered by AT&T was the Cadillac of Internet and Cable services. I must admit, after the Uverse was installed ... read full review
What a Mess
LIVONIA, MICHIGAN -- I was to get the new AT&T U-verse cable television installed in my house on June 11. The technichian arrived around nine in the morning and begin to work, tearing out my existing cable, installing new ... read full review4 Replies - Latest reply on 09/21/2013
HOUSTON, TEXAS -- Prior to placing and order with AT&T for UVerse U400 package I asked the salesperson if we had 3 HD TV's could all 3 people watch HD shows at the same time....she said yes....a big lie!! If you have 3 HD TV's only 2 can watch HD shows. If you are using the DVR to record an HD show only 1 other TV can watch an HD channel. If the person is recording an HD channel and watching an HD channel no one else can watch anything in HD. Very upset they did not tell me the truth. HD quality is not very good and not as good as Comcast. We had problems with Comcast pixelating and sound distortion but when it was not doing that the quality was much better. Please keep in mind we are talking about multiple HD TV's not a single HD TV. Honestly it is not a workable product for more than 1 TV and quality on a 1-10 scale is about a 7....and that is stretching it. The only plus I see at this time is the money. We pay $90.00 a month less with AT&T over Comcast. We get more channels but what good does that do if you can't watch what you want in HD.
They are replacing a line to our home later this week to see if it improves the quality but the HD channel stream is still only 2 and I am stuck with that. Recommendation don't purchase this product if you have more than one TV.
If your credit score does not measure up, At&T expects you to give them a $450 non-refundable deposit in order to get U-Verse. It doesn't go toward anything and you never get it back. This includes if you've been a long standing customer and have no pay issues with them. They have FOREVER lost this customer! 2 Replies - Latest reply on 11/16/2009Add reply
If you use AT&T for your Internet, home phone, or Uverse service do not do auto pay or allow them to debit your checking account for payments. They will use your account as their own personal piggy bank. ... read full review1 Replies - Latest reply on 01/25/2013
U-verse is more like re-verse
PALMDALE, CALIFORNIA -- When I moved into my neighborhood about 6-months ago, I called AT&T for DSL service. At that time all they offered was dial-up, which struck me as odd since their competition was offering Fiber. Since ... read full review1 Replies - Latest reply on 08/25/2008
HARTFORD CITY, INDIANA -- In June, 2011, when we were planning our move from Alexandria, Indiana, to Mooresville, Indiana, I contacted AT&T to transfer our phone and Internet services (account # 108887641). After going through ... read full review2 Replies - Latest reply on 05/28/2012