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AT&T Cable Services - Page 2

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19 Reviews & Complaints
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Urge Music Service
Posted by Danger Dave on 09/17/2010
My mother pulled a fast 1 on our household. She'd gotten fed up with Comcast supposedly raisin' their bill each month. She decided to go with the 3 services from U-verse. She was gonna do it anyway, even if I'd said 'no.' She told me I'd still have audio music channels comparable to Music Choice, so I went along, gamely. Found out that U-verse has Urge music service. What a joke! I soon found out that that there was too much song repetition, too many album cuts nobody ever heard of, and after awhile, I discovered that the CMT Radio channel on it, didn't add any current songs whatsoever.

As I type this, their most current song is, 'You belong with me,' by Taylor Swift, which peaked in August of LAST YEAR! Please, if anybody subscribes to U-verse TV, don't go lookin' for current country songs on Urge, 'cause they're just not there!

God bless!

     
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Posted by Anonymous on 2010-09-17:
I didn't know anyone still listened to country music...good to know for those that do. What about the other stations, do they play current songs?
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Poor service
Posted by I'm sorry now on 08/08/2010
We have had AT&T you verse for about 2 months now. what a big mistake, the screen is constantly freezing, the voices do not coincide with the actors. what we thought we would be saving by switching to AT&T is now irrelevant, we are changing back to our old cable company.
     
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Dishonest Product Promotion
Posted by CoolTransport on 12/14/2009
WARNING - Long story short - the first bill will be at least 3 times what you were told. The worst mistake I ever made! A U-Verse representative came to my door and signed me up. I agreed to pay $179 a month for TV, internet, and telephone service. I was told that the first bill would include charges for a month plus a pro-rated charge for part of a month. I was told installation was completely free and the U-Verse techs would connect all my devices, which I listed. He GAVE ME A PAPER STATING THIS! The technicans that installed the system also left a paper showing $0 for installation. The first bill was $560, including a $290 installation charge. During this time the service failed, so now I had no TV, no internet, and the telephone remained on the local carrier with another separate charge. Multiple calls to U-Verse did reduce the installation charge, but they did not completely remove it. I called and cancelled the television service and specifically asked about the monthly bill. They said it would be $43. The next bill was &179. So I figure they just triple what they tell you. Then they had the gall to send me a notice threatening to cancel my service if I do not pay don't pay. I will be very surprised if U-Verse lasts more than a couple of years. Word is bound to get out. You can't set out to purposely mislead and cheat people and expect not to have repercussions.
     
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Very Dissatisfied Customer
Posted by T Sand on 01/21/2009
ILLINOIS -- I just got off the phone with the rewards center and guess what...they wasn't much of a help. I have been waiting on my $50 rebate since November 08. I called on 12/2/08 to confirm if they had my new address and the representative stated they did. In the mean time I checked the status of it on the net and it should shipped 12/9/08. So I figured I would give it a couple of weeks. By 1/8/09 I called back to inform I never received a check. The representative read me my old address (meaning that it was never changed to begin with) so from that point she clearly stated it would be updated and another check will be sent. Well I called today and guess what I spoke to 2 reps that told me it had been cashed on 1/17/09 and that "IIIIIII" had spoke to someone about it being cashed and they were sending me a copy. Well guess what...if my address was never updated until the beginning of Jan., then the check was sent to the incorrect addr. CLEARLY AFTER THE PURPOSE OF MY 1ST CALL WAS TO CONFIRM THAT THE ADDR WAS CORRECT!!!

The 1st representative was very helpful...the 2nd representative was very rude! Gosh I wish I could remember his name. It all came down to me speaking to his supervisor who stated they are not responsible for lost/stolen checks...which I truly understand. Her name is (dng I can't say) from the ILLINOIS reward site. I told her that I will be filing a complaint b/c I don't feel it was my fault they sent it to the incorrect addr. She basically told me OH WELL there's nothing they can do. I asked her what was her manager's name and could I speak to them. Guess what she told me...she can't give that info and they do not take calls. Now what kinda customer service is that.

I am a customer service supervisor and I be d*** if we told our customers that. My a** would be through! I really needed to vent after that call.

     
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Do Not Get AT&T Uverse
Posted by Angry_At_Att on 01/19/2009
BROWNSBURG, INDIANA -- This email did not address my concern at all. My concern is that since being a customer, I have not had a good experience, here are the problems experienced as a customer:

August 2008- Started service-technician was late and complained entire time about his job while here. Took him hours to connect two t. v's, internet, and phone, did not explain any details on operating these. October/November- Called regarding phone service cutting out. Technician came out- said there was a problem with lines outside and he cleared them. Nov. Noticed bill was way higher then quated originally and down graded from U200 to U100. December- Called again about channels freezing, problems with phone, and bill- Was told I was being charged for HDTV and additional receivers that I did not have, woman on phone stated that this would be credited back to my account and that she would make the switch for us for U200. Dec.30- received call that ATT was having trouble switching U100 back to U200 and that they were working on it. Jan 6, U200 working- picture freezes often called AT&T and a service tech was sent out the next day to work on lines service tech stated problem was outside in box and loose wire in house. Fixed problems. Jan 18- Come home in evening to find AT&T U200 not working. Missing all Life Time channels, Cartoon network, WE, Oxyg. and many others, call AT&T at 1800-att2020. Spoke with technician who stated I have U100-family explained I was viewing my bill on line currently and that I am being billed as of 12/26 for U200. She has me press button on box wait five seconds and let go.

Comes back on line and says that I have the proper programs I ordered and if I want U200, I have to pay for it. Puts me on hold while she speaks with "Susie" in customer service, transfers me to Holly in customer service. Attempt to explain to Holly that I am only receiving channels for U100, she tells me on her end she has me as receiving U200 and will credit my account for $5.00 for the day without service and needs to transfer me back to Technical Support. Ask her what to tell them when they tell me that in their system, it shows I have U100? She states it shouldn't do that, Now on the phone for 60 mins. Transferred to a male with an accent- could not make out his name, he tells me I have U100 in his system. I explain I have been on the phone for over 1 hour trying to clear this up and that my bill has me for U200 and up until today, I was able to watch U200. He has me unplug all my boxes wait 20 seconds and plug them back in, unplug the router and wait, unplug the t.v. and wait, 1:30 minutes pass, call is disconnected, he calls me back, and tells me to again hit the power button, unplug the t.v's and plug them back in and wait to see what they do. I explain that I did that and still not getting U200, ask to speak to a manager, was told they were all in a meeting and that he could not resolve my issue as it was a customer service issue. He transfers me back to customer service, Now total time on phone with ATT is approaching 2 hours.

On hold forever, finally reach a recording that states the office is now closed and to call back during normal business hours. Still no ATT U200, still no resolve and still paying for service I am not receiving. I am extremely dissatisfied. I noticed this time that no one asked if they provided me with excellent service today.... I would have told them not at all. Four different people gave me the run around and none resolved the issue. This needs to be better resolved. I want a manager to respond and resolve this issue immediately. I want my bill to reflect the right services, I do want U200, I do not have nor have I had an HD TV and the technician knew that when he came out and told me he would not put that on my package since I had an SDTV. I only had two receivers, one for the main t. v and a spare t.v. that is hooked up as the technician said he could not hook up any other t.v.s in the house without having to drill in the walls. I am being billed for AT&T UVerse from 12/26 when it was never on at this end until 1/06/2009.

Almost two weeks of service not received but paid for. I have never in all my years experienced anything like this mess. I am deeply dissatisfied and unpleased with AT&T t. v. and phone service. While the internet is great, the customer service leaves much to be desired.
     
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Posted by rob0325 on 2009-01-20:
WOw .. Im sorry about your poor expirience from att .. In terms of having a second choice from cable .. you are kinda lucky ... but heres a tip . If you decide to go to cable .. tell them that you house can get att u-verse .. Use it at your advantage to negotiate to get the best deal .. I would if I had uverse available ..
Posted by Angry_At_Att on 2009-01-29:
great tip. Thank you so much.
Posted by sonora on 2010-04-06:
Yes, I am having the same problems. Had direct tv for about 7 or 8 years with no problem, yet since I switched to Uverse (because we moved) everything seems to be going wrong. First they ( purposefully?) misquoted me, telling me that the price for the largest channel selection was 82 dollars for 6 months and 89 thereafter.... turns out it is way more than that. They also told me that my second tv wouldn't cost anything, the installation also wouldn't cost anything and that neither would the hd channels. Not true. And as for the rebates...good luck with that!
Anyway, here I sit with no tv, all my recorded programmes deleted, waiting on a tech to call me back. I have only had this service for 2 months and have had problems with either the pic or the tv turning off - almost every day. And to make things even worse, I am now getting less channels at Uverse for 80 + dollars a month ( I downgraded from the 100 + when I found out the real price), than I was at direct tv for under 80. It is my own fault, I got caught up in Uverse's sales pitch....none of which turned out to be true, I might add.
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AT&T protecting our freedom
Posted by on 06/22/2006
Score one for the good guys. This Friday AT&T issues a new privacy policy thus allowing the government easier access to customer's personal data. In your face Al Qaeda! The new policy gives AT&T and not the customer ownership of confidential info!. (Finally somebody with the clams to keep us safe from the terrorists!) Customers will be REQUIRED to agree with the updated policy as condition of service. (Those who don't agree *SHOULD* be reported to the Gov).

In a stroke of genius AT&T wrote a truly flexible policy and dynamic enough to accommodate the increasingly rigorous demands of modern day intelligence gathering as to allow maximum disclosure of customer's records with minimum disclosure to the customers.

The old privacy policy said it might use CUSTOMER’S DATA “to respond to subpoenas, court orders or other legal process, to the extent required and/or permitted by law” – big loop holes there; the kind of loop holes the terrorists use everyday to steal our freedoms.

The new privacy policy makes one very important change – “While your account information may be personal to you, these records constitute business records that are owned by AT&T” YES, HALLELUJAH and PRAISE BE. Genius, just GENIUS!! I’d like to see the ACLU sue AT&T for disclosing it’s own information!

I would like to applaud AT&T for doing its part to keep MY country truly free! Freedom is not free and thank the good lord the Mega Corporations and Fed Government are willing to buy our freedoms.

You can read more at.
(http://sfgate.com/cgi-bin/article.cgi?file=/c/a/2006/06/21/BUG9VJHB9C1.DTL&type=tech)
     
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Posted by Sparticus on 2006-06-22:
Glad I don't use AT&T...
Posted by CobraCat77 on 2006-06-22:
I really hope to god this post was sarcastic
Posted by Anonymous on 2006-06-22:
It could be "somebody with the clams" :0
Posted by Doc J on 2006-06-23:
Well said! One cannot surrender enough freedom to be truly safe! Anyone disagreeing needs re-education and we should let our public schools blaze the trail by establishing camps for those who blatently disagree with policies needed to protect us from the terrorists. Only then, can we march boldly into the future where all is secure and we have comfort in knowing exactly what our fellow citizens are up to at all times.
Posted by mrs1140 on 2006-06-30:
Since I'm moving next month, I got the SBC/AT&T sales pitch for bundled phone, dish TV and DSL services. After I complained about them turning over my records to the feds, the rep acted all huffy and got off the phone hurriedly. As much as I hate Comcast, and as there are no other competitors in the marketplace, I'm forced to continue my internet and cable TV with Comcast at ultra-high prices. All this, thanks to our do-nothing, rubberstamp, lazy Congressional members.
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Malicious disconnection and destruction of satellite equipment
Posted by Dkblakester on 12/01/2001
ARLINGTON, WASHINGTON -- I cancelled my AT&T Cable service on November 19th and scheduled the equipment pick-up on November 26th. When the AT&T Cable serviceman arrived at 5p.m. on the 26th to pick-up the equipment he also disabled our satellite equipment. I didn't realize this until after he was gone so I fixed what he had done but not until after I discovered that he had destroyed some of the connections to the satellite we had installed. I was intending on keeping AT&T's basic cable service for our local channels until this incident happened. This is the first problem I have ever had with any of AT&T's services and I never expected such a malicious and deliberate act from a company like AT&T. Sorry I don't have my account number, I'm waiting on my last bill.

To help keep me as a potential future customer, I would like the following:

I would like to know that this individual will be informed that this behaviour is not condoned by your company.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Policy on Pornography
Posted by Heather on 03/04/2001
AT&T has added The Hot Network, a pornography channel, to its lineup. This is highly disturbing since pornography is causally linked to violence against women.

Creating Social Justice has launched a campaign against 10 companies, including yours, that we have feel have played a role in the mainstreaming of pornography. As pornography becomes more mainstream it becomes more readily available with no consequences (to the men) for consumption. The women pay the consequences.

We realize that you make a lot of money off of pornography. However, the human cost has to be taken into account. A woman is beaten every 9 seconds. Domestic violence is one of the leading causes of women with their children becoming homeless and women with their children are the most rapidly increasing segment of the homeless population.

Creating Social Justice is calling for a boycott of your company until the pornography is removed. http://www.endhomelessnessnow.org/Pornography/corporate.htm

     
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Posted by Anonymous on 2001-10-22:
Ever heard of Freedom of Speech? If you do not like something on their channel...don't watch it. What gives you the right to attempt to force your opinions on everyone else?
Posted by Anonymous on 2001-12-31:
You've listed a ton of venders here with the same issue. If you don't like it. DON"T WATCH IT. Pleasew don't lay these theories about promoting violence. They are weak at best.
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AT&T @home Broadband email unreliable
Posted by Mwwillits on 01/11/2001
PORTLAND, OREGON -- Since I started with AT&T @home Broadband service (six months) I've had nothing but problems. Their email server is down more often than not and when it is down, it is down for long periods of time. Currently, it has been down for over 12 hours.

When you sign up for email service with AT&T, they make you aware of their unreliability in a disclamer but, should that be a goal for them to strive for?

DSL isn't offered in this neighborhood and US West has cut back their telephone lines to a "voice grade" line speed of 12KB. This pretty much invalidates a 56KB modem.

I'm hoping that if more people here of @home broadband poor quality of service AT&T will react towards a higher level of service.

Thank you
Nick
     
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Posted by Anonymous on 2001-01-14:
I had similar problems with the At Home service... it would work great sometimes, then be down for a whole day! Constantly toggling between fast, and turtle slow! Don't even try calling the support center... unless you have 2 hours to waste!
Posted by Anonymous on 2001-01-27:
this is the worst, most unreliableble, unresponsive service i have ever subscribed to..their customer service reps are kept in the dark as to what the problems really are. the email service has been down so many times in the last year, that i have lost track. presently i am going on my fourth day with no email service!!! this company should be ashamed of the shoddy way they provide sevice to their customers. if any one knows of the propoer governmental authority to make aware of these problems, please let me know.
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