AT&T Cable Services - Page 2

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19 reviews & complaints.
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Urge Music Service
Posted by on
My mother pulled a fast 1 on our household. She'd gotten fed up with Comcast supposedly raisin' their bill each month. She decided to go with the 3 services from U-verse. She was going to do it anyway, even if I'd said 'no.' She told me I'd still have audio music channels comparable to Music Choice, so I went along, gamely. Found out that U-verse has Urge music service. What a joke! I soon found out that that there was too much song repetition, too many album cuts nobody ever heard of, and after a while, I discovered that the CMT Radio channel on it, didn't add any current songs whatsoever.

As I type this, their most current song is, 'You belong with me,' by Taylor Swift, which peaked in August of LAST YEAR! Please, if anybody subscribes to U-verse TV, don't go looking' for current country songs on Urge, 'cause they're just not there!

God bless!
     
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Anonymous on 2010-09-17:
I didn't know anyone still listened to country music...good to know for those that do. What about the other stations, do they play current songs?
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Dishonest Product Promotion
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WARNING - Long story short - the first bill will be at least 3 times what you were told. The worst mistake I ever made! A U-Verse representative came to my door and signed me up. I agreed to pay $179 a month for TV, internet, and telephone service. I was told that the first bill would include charges for a month plus a pro-rated charge for part of a month. I was told installation was completely free and the U-Verse techs would connect all my devices, which I listed. He GAVE ME A PAPER STATING THIS! The technicans that installed the system also left a paper showing $0 for installation. The first bill was $560, including a $290 installation charge. During this time the service failed, so now I had no TV, no internet, and the telephone remained on the local carrier with another separate charge. Multiple calls to U-Verse did reduce the installation charge, but they did not completely remove it. I called and cancelled the television service and specifically asked about the monthly bill. They said it would be $43. The next bill was &179. So I figure they just triple what they tell you. Then they had the gall to send me a notice threatening to cancel my service if I do not pay don't pay. I will be very surprised if U-Verse lasts more than a couple of years. Word is bound to get out. You can't set out to purposely mislead and cheat people and expect not to have repercussions.
     
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Rebate (not)
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SUNNYVALE, CALIFORNIA -- The deal AT&T Uverse offered to switch to them was $150 in rebate. Well they sent (1) $50 rebate and promised to send the $100 balance. I waited and it never came. When I called to ask about the promised rebate I was told I was too late. My comment that it was ATT's responsibility to mail it to me not for me to pursue it got nowhere.

I found customer service absolutely horrible. Watch it!!!
     
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Web Hosting Support
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I am a potential customer for AT&T's residential web hosting service. I have service with another provider but wanted to explore switching to AT&T.

After being jacked around for 68 minutes, talking to a half-dozen people, I was disconnected without ever speaking once to anyone who seemed to understand--or care about--my request.
     
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WWWGJSNET on 2008-11-30:
BELOW is IDENTICAL to my AT&T experiences.

With ONE exception. "68 minutes" is MUCH shorter than the times I have experienced with this HORRIBLE company.

Seldom does one encounter such pervasive systemic incompetence with any company in USA or in Europe.

Cheers, GERY Global Justice Search www.gjs.net
=================================================

After being jacked around for 68 minutes, talking to a half-dozen people, I was disconnected without ever speaking once to anyone who seemed to understand--or care about--my request.

lifelong on 2009-10-12:
It is very frustrating and makes you think that there is apparently no job training required in this company. I have called again since my post, because they failed to live up to their job duties, to complain about customer service and I again was transferred from one person to the other who was unwilling to help and fix the problem. They are the most unprofessional business I have ever delt with.
Debbie Bullock on 2013-11-27:
I have been without email for 1 month (Nov) I cannot believe how horrible ATT is for hosting my web site and only 1 email address. They changed over some stuff on their end and I have had to chase down my name server and transfet my web hosting name that was apparently with SRS Plus. I am going to cancel ATT and find some place that really can talk to you so you know what is going on still no email for $20.00 a month DON'T USE THEM
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Poor service
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We have had AT&T you verse for about 2 months now. what a big mistake, the screen is constantly freezing, the voices do not coincide with the actors. what we thought we would be saving by switching to AT&T is now irrelevant, we are changing back to our old cable company.
     
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AT&T protecting our freedom
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Score one for the good guys. This Friday AT&T issues a new privacy policy thus allowing the government easier access to customer's personal data. In your face Al Qaeda! The new policy gives AT&T and not the customer ownership of confidential info!. (Finally somebody with the clams to keep us safe from the terrorists!) Customers will be REQUIRED to agree with the updated policy as condition of service. (Those who don't agree *SHOULD* be reported to the Gov).

In a stroke of genius AT&T wrote a truly flexible policy and dynamic enough to accommodate the increasingly rigorous demands of modern day intelligence gathering as to allow maximum disclosure of customer's records with minimum disclosure to the customers.

The old privacy policy said it might use CUSTOMER’S DATA “to respond to subpoenas, court orders or other legal process, to the extent required and/or permitted by law” – big loop holes there; the kind of loop holes the terrorists use everyday to steal our freedoms.

The new privacy policy makes one very important change – “While your account information may be personal to you, these records constitute business records that are owned by AT&T” YES, HALLELUJAH and PRAISE BE. Genius, just GENIUS!! I’d like to see the ACLU sue AT&T for disclosing it’s own information!

I would like to applaud AT&T for doing its part to keep MY country truly free! Freedom is not free and thank the good lord the Mega Corporations and Fed Government are willing to buy our freedoms.

You can read more at.
(http://sfgate.com/cgi-bin/article.cgi?file=/c/a/2006/06/21/BUG9VJHB9C1.DTL&type=tech)
     
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Sparticus on 2006-06-22:
Glad I don't use AT&T...
CobraCat77 on 2006-06-22:
I really hope to god this post was sarcastic
Anonymous on 2006-06-22:
It could be "somebody with the clams" :0
Doc J on 2006-06-23:
Well said! One cannot surrender enough freedom to be truly safe! Anyone disagreeing needs re-education and we should let our public schools blaze the trail by establishing camps for those who blatently disagree with policies needed to protect us from the terrorists. Only then, can we March boldly into the future where all is secure and we have comfort in knowing exactly what our fellow citizens are up to at all times.
mrs1140 on 2006-06-30:
Since I'm moving next month, I got the SBC/AT&T sales pitch for bundled phone, dish TV and DSL services. After I complained about them turning over my records to the feds, the rep acted all huffy and got off the phone hurriedly. As much as I hate Comcast, and as there are no other competitors in the marketplace, I'm forced to continue my internet and cable TV with Comcast at ultra-high prices. All this, thanks to our do-nothing, rubberstamp, lazy Congressional members.
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Malicious disconnection and destruction of satellite equipment
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ARLINGTON, WASHINGTON -- I cancelled my AT&T Cable service on November 19th and scheduled the equipment pick-up on November 26th. When the AT&T Cable serviceman arrived at 5p.m. on the 26th to pick-up the equipment he also disabled our satellite equipment. I didn't realize this until after he was gone so I fixed what he had done but not until after I discovered that he had destroyed some of the connections to the satellite we had installed. I was intending on keeping AT&T's basic cable service for our local channels until this incident happened. This is the first problem I have ever had with any of AT&T's services and I never expected such a malicious and deliberate act from a company like AT&T. Sorry I don't have my account number, I'm waiting on my last bill.

To help keep me as a potential future customer, I would like the following:

I would like to know that this individual will be informed that this behaviour is not condoned by your company.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Policy on Pornography
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AT&T has added The Hot Network, a pornography channel, to its lineup. This is highly disturbing since pornography is causally linked to violence against women.

Creating Social Justice has launched a campaign against 10 companies, including yours, that we have feel have played a role in the mainstreaming of pornography. As pornography becomes more mainstream it becomes more readily available with no consequences (to the men) for consumption. The women pay the consequences.

We realize that you make a lot of money off of pornography. However, the human cost has to be taken into account. A woman is beaten every 9 seconds. Domestic violence is one of the leading causes of women with their children becoming homeless and women with their children are the most rapidly increasing segment of the homeless population.

Creating Social Justice is calling for a boycott of your company until the pornography is removed. http://www.endhomelessnessnow.org/Pornography/corporate.htm
     
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Anonymous on 2001-10-22:
Ever heard of Freedom of Speech? If you do not like something on their channel...don't watch it. What gives you the right to attempt to force your opinions on everyone else?
Anonymous on 2001-12-31:
You've listed a ton of venders here with the same issue. If you don't like it. DON"T WATCH IT. Pleasew don't lay these theories about promoting violence. They are weak at best.
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AT&T @home Broadband email unreliable
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PORTLAND, OREGON -- Since I started with AT&T @home Broadband service (six months) I've had nothing but problems. Their email server is down more often than not and when it is down, it is down for long periods of time. Currently, it has been down for over 12 hours.

When you sign up for email service with AT&T, they make you aware of their unreliability in a disclaimer but, should that be a goal for them to strive for?

DSL isn't offered in this neighborhood and US West has cut back their telephone lines to a "voice grade" line speed of 12KB. This pretty much invalidates a 56KB modem.

I'm hoping that if more people here of @home broadband poor quality of service AT&T will react towards a higher level of service.

Thank you
Nick
     
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Anonymous on 2001-01-14:
I had similar problems with the At Home service... it would work great sometimes, then be down for a whole day! Constantly toggling between fast, and turtle slow! Don't even try calling the support center... unless you have 2 hours to waste!
Anonymous on 2001-01-27:
this is the worst, most unreliableble, unresponsive service I have ever subscribed to..their customer service reps are kept in the dark as to what the problems really are. the email service has been down so many times in the last year, that I have lost track. presently I am going on my fourth day with no email service!!! this company should be ashamed of the shoddy way they provide service to their customers. if any one knows of the proper governmental authority to make aware of these problems, please let me know.
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