If your credit score does not measure up, At&T expects you to give them a $450 non-refundable deposit in order to get U-Verse. It doesn't go toward anything and you never get it back. This includes if you've been a long standing customer and have no pay issues with them. They have FOREVER lost this customer! 2 Replies - Latest reply on 11/16/2009Add reply
Bait and Switch
AT&T recently came to my door, and offered to beat Cox’s prices, with full HD, all the movie channels, and a phone, for the same price as Cox, but I would get phone service too.
Then they arrived ... read full review2 Replies - Latest reply on 09/29/2009
I'm not happy with my new U-verse HD TV service. The picture will scrambled then goes blank for 3-5 seconds. This occurs quite frequently on all channels.
1 Replies - Latest reply on 06/08/2009Add reply
I have called for service at least 5 times. All they suggest is to re-boot my box, will not sent out a service call.
I'm fed up.
Worst Product And Customer Service!
PEMBROKE PINES, FLORIDA -- On April 7, 2009 I was going out to pick up my son from his friend's house, and a person approached my car and it was an AT&T U-verse representative and started telling me how wonderful his product was ... read full review
LOS ANGELES, CALIFORNIA -- Although I pay for the highest-speed connection offered by AT&T, I find that it only lasts for a week or two at a time. My internet is always slowing down or screeching to a halt.
1 Replies - Latest reply on 03/26/2009Add reply
After many, many attempts at calling Customer Service, I have learned by now that it just isn't worth it. Even if you feel like waiting an hour and a half on the phone, you'll only be connected to someone who can't, or won't, help you. They always feed you some BS excuse and say that things will be back up to speed shortly. They never are.
Keep in mind, this is not just one bad experience I have had, it is a string of many events over the past year.
If you want a crappy connection and you enjoy being lied to, I recommend AT&T.
The AT&T Experience
TEXAS -- THE AT&T EXPERIENCE
I was called by AT&T and asked if I would be interested in changing from Charter to AT&T U-verse or AT&T satellite, they said I could have either, since U-verse was in my area. ... read full review
AT&T U-Verse Is A Joke!
MODESTO, CALIFORNIA -- I think I am only writing this to make myself feel better but in January 09' I signed up to receive the U200 package in my home. I was made the following promises...
1. $200 cash back for signing ... read full review1 Replies - Latest reply on 04/11/2009
LOS ANGELES, CALIFORNIA -- A few days ago, we dropped AT&T's internet services because the speed had slowed to a crawl. We switched to (much faster and cheaper) Time-Warner cable. When I called AT&T to cancel our telephone and internet services, a chipper little customer service type informed me that "we haven't offered your package of services for a long time" and suggested she could get me faster and cheaper service.
4 Replies - Latest reply on 09/13/2009Add reply
It turns out that I had been paying $59 a month for vastly inferior, slow internet service, and that AT&T had long since been offering -- at $30 and even $25 per month -- faster speeds.
When I suggested that THEY might have taken the initiative to inform ME about these changes, she seemed genuinely puzzled.
AT&T Uverse... Stay Away!
AT&T UVERSE IS AWFUL! After a long and satisfying relationship with Dish Network I bought into all the slick paper advertising with AT&T UVERSE. After a year and a half I'd have to say this has been ... read full review1 Replies - Latest reply on 03/04/2009
Boycott AT&T Uverse
SANTA CLARITA, CALIFORNIA -- I am 30 years old and out of my many experiences with customer service, AT&T UVerse is by far the very worst. I don't think it can get any worse unless monkeys ran the phones. I'm not exaggerating.
I ... read full review1 Replies - Latest reply on 02/27/2009
HOUSTON, TEXAS -- Tech Service No showed/no called there appointment tonight. This after a month of having AT&T urinate on my leg and tell me it's raining, they promised to send the Tech A-Team, (an inside the home tech and an outside the home tech at the same time) to solve the freeze up, dropped DSL line problem that two previous tech calls failed to fix. No we are not talking occasional we are talking two or three times every 30 minutes for 5-10 minutes at a time! Try watching anything while missing most of it. Or downloading a file for that matter. And they have the gonads to bad mouth satellite service for failure in storms! They can't deliver on a crisp clear night.
Forget these losers folks, the only way they'll survive is with a government bailout!
Very Dissatisfied Customer
ILLINOIS -- I just got off the phone with the rewards center and guess what...they wasn't much of a help. I have been waiting on my $50 rebate since November 08. I called on 12/2/08 to confirm if they had my new ... read full review
Equipment Return Ripoff
ROCKWALL, TEXAS -- My Uverse saga includes a 14 month history of trying to return equipment when I cancelled my Uverse TV services. Since Oct. 07 I've called and written twice a month to get my return boxes from Uverse! ... read full review12 Replies - Latest reply on 11/04/2013
HOUSTON, TEXAS -- Prior to placing and order with AT&T for UVerse U400 package I asked the salesperson if we had 3 HD TV's could all 3 people watch HD shows at the same time....she said yes....a big lie!! If you have 3 HD TV's only 2 can watch HD shows. If you are using the DVR to record an HD show only 1 other TV can watch an HD channel. If the person is recording an HD channel and watching an HD channel no one else can watch anything in HD. Very upset they did not tell me the truth. HD quality is not very good and not as good as Comcast. We had problems with Comcast pixelating and sound distortion but when it was not doing that the quality was much better. Please keep in mind we are talking about multiple HD TV's not a single HD TV. Honestly it is not a workable product for more than 1 TV and quality on a 1-10 scale is about a 7....and that is stretching it. The only plus I see at this time is the money. We pay $90.00 a month less with AT&T over Comcast. We get more channels but what good does that do if you can't watch what you want in HD.
They are replacing a line to our home later this week to see if it improves the quality but the HD channel stream is still only 2 and I am stuck with that. Recommendation don't purchase this product if you have more than one TV.