My wife rented a car in Kalispell Mt. Upon her returning the car to the airport, she gassed it up in town, the nearest one to the airport at 4am in the morning. She was charged $20.66 for 2.2 gals of gas. What a rip off. 2 Replies - Latest reply on 10/12/2011Add reply
A couple of friends and I rented a car from Avis and the laundry list of things that went wrong was unbelievable.
- We had booked an SUV and they have us a minivan/SUV hybrid that did not have the ground clearance we needed
- The paperwork like insurance, pollution check, safety inspection were going to expire while we had rented the car. A stop by the police would have made us abandon our trip midway.
- When we pointed it out to the branch manager, he was blase about it, even suggesting that we get the pollution check done ourselves
- MANY parts of the car broke down, including the bearing, cracks in the tires, battery dying because it was old and not maintained.
- What was meant to be a vacation turned out to be a nightmare because we spent every other day getting the car repaired.
- Writing to their customer service department in the US (where I live and was visiting from) I got the apathetic response that I had gotten used to from Avis. They cannot influence what their Indian franchisee does so you could be renting from any mom & pop shop as clearly Avis does not care about its brand either.
Horrible Customer Service
PHILADELPHIA, PENNSYLVANIA -- For our 2 week vacation, we rented a car with Avis at the Philadelphia airport. We went through a third party discount. When I got to the counter to pick the car up, the clerk at the desk said, "Full ... read full review1 Replies - Latest reply on 06/30/2011
KANSAS CITY, MISSOURI -- I made an online reservation to be sure that I know how much and for what I am paying. The rental went very swiftly, I referred the reservation made online and got a car very quickly. All was good until I reviewed my Visa statement! I got charged over twice what I was initially quoted for!
1 Replies - Latest reply on 06/30/2011Add reply
Upon calling the customer service I leaned that I got upgraded and I got some additional options that I never asked for and clearly rejected in my online reservation. For the upgrade, I was told that I should have known that the car I got is not the class that I initially reserved for - outrageous! I got a partial reimbursement for the difference, but I still ended up paying way more than I reserved for.
My advice - STAY AWAY FROM AVIS.
Beware of BWI
BALTIMORE, MARYLAND -- I hope this email gets to someone in authority regarding rentals. I have been a loyal Avis renter for years. However, since I have been renting from your Baltimore (BWI) location I have on several occasion ... read full review3 Replies - Latest reply on 04/23/2011
MIDLOTHIAN, VIRGINIA -- On March 4, 2011, when I got the rental office at Midlothian, VA, there was no body in the office. I had to wait for more than 30 min outside of the office. I called the Avis customer service to get the help to reach their local rental officer. After 5 min waiting, the first lady listened my requirement and transferred my call to reservation. I had to explain my inquiry again. The second lady transferred my call back to customer service. The third lady just repeated her useless word "I can not help you" several times and turned off my call. It took me more than 10 min to get such results. 3 min later, their rental officer (a black lady) came back. No explanation, no "sorry", no excuse. She just insisted that she left only 10 min.
8 Replies - Latest reply on 03/20/2011Add reply
I do not think this is a right way to treat the customer. Very bad experience with this company.
I rented a Toyota Hilux from Avis. I took delivery in San Juan del Sur and returned the car at Rancho Santana. I paid $50 each way to have the vehicle delivered and picked up. I didn't want to drive ... read full review
Beware Of Avis Charges
MIAMI, FLORIDA -- Unless you want to be ripped off by Avis DO NOT RENT A CAR FROM THIS COMPANY! They will take you to the cleaners and say you signed up for it! They are deceitful and callous!I rented a car at Miami International ... read full review10 Replies - Latest reply on 12/21/2010
IDAHO FALLS, IDAHO -- I rented a car from Avis in July and had the car for 6 weeks on a week to week basis. The rate on the rental agreement was $259 (on more than one agreement) yet upon return of the car I was charged $319 per week plus approximately $500 in additional unexplained charges. I called Avis in Idaho Falls and talked to the supposed manager, who was less than professional. She refused to explain the additional charges and refused to help me understand the bill stating Avis Corporate made the charges. After several phone calls and $2500 in charges I still can not get any resolution from Avis. DO NOT RENT from AVIS in Idaho Falls as even if you sign an agreement for a rate - the manager believes they have the ability to charge you what they want regardless of what the customer service representative agreed to. Add reply
FARO -- I am a Dutch national and rented an AVIS vehicle in Faro, Portugal.
1 Replies - Latest reply on 10/25/2010Add reply
After driving the car (VW Golf) for less than 350K the clutch remains in depressed position and does not come up again. I am unable to change gears. I stop and call for replacement vehicle. Upon returning this vehicle to Avis at the end of rental period they try to let me sign a form. I ask what kind of form. It's a permission to charge my credit card for € 1500,- By not disclosing the purpose of this form this amounts to a robbery attempt. I don't sign.
Upon returning home I find out they charged my c. c. for € 1500,- anyway!!
They sent me a (fabricated) report from their VW dealer stating that I ruined the clutch by continuing to drive while the burning clutch emitted smoke and fire. This was just to justify their stealing € 1500,- from me.
This is blatant lie. There was no smoke and fire. I was in car with 3 adults and a child of 3 years old. Can you imagine me continue driving with smoke, fire and a 3-year old in the car???
The Avis Faro, Portugal office is to be avoided at all times. It's a bunch of thieves and liars!
Avis- We don't try at all
MORRISVILLE, NORTH CAROLINA --
Avis — I am a frequent business traveler and have dealt with rental car agents/companies for over 25 years. The vast majority of these interactions have been positive. I have rented from Hertz (#1 ... read full review4 Replies - Latest reply on 10/23/2010