Baskin Robbins

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What Are My Rights?
Posted by on
Rating: 4/51
ABU DHABI -- Greetings Everyone,
My 3 year old baby boy and I love Baskin Robbins very much. We're enjoying it every day at different locations almost everyday. Today being in days after Ramadan we used to go out bit later then usual actually we have late because our daddy's car didn't start, then he had to go and change the batteries and we waited.

Since he returned, it was almost 11:30 close to midnight, but as our baby keep mentioning about Baskin Robbins we wanted to take him at least to enjoy his favorite ice cream. When we arrived to the Muroor Road the clock was running into 12:35 speedily, so we wanted to buy in a hurry an ice cream and take it home. But, when we arrived we saw the man worker from the inside closed the entrance door to the Baskin Robbins. So we had to speak through the doors and asked for ice cream to take away. Three men inside refused to open the doors claiming it was time to close. The time was around 12:40.

My husband and I understood the situation and we explained to our little boy that the place is already closed and we can buy it tomorrow. But as you know, babies are too hard to explain such simple things sometime and he stranded in the doors by not following us into the car. We came back and told the man inside just to give us small ice cream vanilla in a small biscuit as he normally likes very much and we told that we won't enter inside just paying through the doors for a quick and go. But, he even refused to open the doors saying the manager has ordered to close pointing at the guy who wasn't even looking at us simply working on his own. I called the manager and started to beg him for the sake of baby because we can't go back home without it I didn't want to see my baby sad.

Suddenly the manager got angry and shouted at me as I was a beggar or something but my money was already in hands and the baby still stairs to the man hoping for ice cream .I would leave and go earlier but my baby wanted it badly and it was only 5 minutes when they closed it the doors right in our faces when saw us running in hurry into.. Well I understand the job and the rules of their doing a great job and we love it.. But sometimes you need to be just a little bit kind for woman and the babies whom are really innocent and show your braveness to them. I do not want to say that they must serve us even after the store is already been closed but this situation was different they closed it right to our face and didn't mercy my little baby they let us go without ice cream home we returned home.

If anyone is reading my story about what happened Can you please tell us our rules and mistakes we have made and does the Manager has right to Shout at me? Can I submit a complaint how and where? I want to submit a complaint letter not because he didn't served us but because he shouted at me saying "We closed go or I will call to the police now " his voice was high and his hands was up towards me he disrespected me and insulted me like a beggar in front of my little baby and husband.. My son still repeats his words about the police. If you have a baby you must know what am I talking about..Its not about the time its about the being human and kind to customers specially the little ones who are most in love with Baskin Robbins. Thank you for reading any answer or Help would be Appreciated. Sincerely : Om Omar
     
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DebtorBasher on 2013-08-14:
Once they told you they were closed and could not serve you, you should have left. You said you understood they were closed...but you continued to demand that they serve you. They don't have to serve customers after they close and they won't open the doors after closing, for security purposes. I don't know how old your baby is, but at this young age, it's best to teach him there will be times when he can't get what he wants, when he wants. If he's old enough to know Baskin Robbins from any other ice cream place, then he should be able to understand what it means when they are closed. Otherwise, he will grow up to think rules are made for everyone but him, that if he demands, he will get...so, it's best he learns this from a young age. If you had learned this at a young age, then you wouldn't feel that demanding is the way to get what you want all the time. Sorry, if I sound rude, but you asked to be explained the mistakes you made.
clutzycook on 2013-08-14:
DB is right. If they're closed, they're closed. Same thing would have happened here in the USA.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Your employees have no idea what they are doing!
Posted by on
Rating: 1/51
JAMAICA, NEW YORK -- I went into your store and ordered a reeses 31 below shake, the BR employee looked at me like I has 3 heads, he then glanced at the menu board for a minute or two and then asked me again what I wanted. I pointed to the item in the menu at which point he turned again and stared blankly at the menu board. He next asked a coworker what it was I was asking for. When all was said and done it took 4 different employees to complete my order, the finished product was done incorrectly and tasted bland and unsatisfying
     
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Anonymous on 2012-06-07:
Is this a new shake? They might not have been familiar with how to make it if it's new.
Justice74 on 2012-06-07:
All personnel are supposed to be trained on new products well in advance of the items arriving on the menu. At least that's how it was back in the day when I worked at Taco Bell. Whenever a new promotional item was being introduced, they'd train everyone before it came out to avoid confusion. Good review!
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No More 31 Flavors
Posted by on
PALMDALE, CALIFORNIA -- Let me start by saying I am a diehard ice-cream lover and my two favorite places to buy ice cream were Thriftys and Baskin Robbins. After Thriftys let down its loyal ice cream lovers by changing their ice-cream I was left with only Baskin Robbins. Eventually their ice cream started to go downhill. Don't know what happened but it's just not the same. I still would go for their German Chocolate Cake Ice-Cream which only they have, or Had! I have dropped in to two different local 31 Flavor shops in my area every two weeks for the last 8 months patiently waiting for when they finally get German Chocolate ice cream in, but to no avail. I give up! No one can tell me if/when they will ever get it in. In the mean time I took my son yesterday to get ice cream and used a "buy one cone get one free of equal or lesser value" coupon. My son and I picked out a plain cone that had sprinkles on the top. I knew it cost a bit more but I also figured I'd get my 2nd cone "free" as the coupon stated. I did not. The lady charged me. 65 for each cone and told me only the 2nd "Ice cream" was free, not the cone. What bull! False advertising, low quality ice cream, high prices and no more German Chocolate Cake ice cream???? No more BASKIN Robbins for me!
     
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Venice09 on 2010-10-19:
If the coupon was for "buy one cone get one free" I'm surprised they didn't charge you for the second portion of ice cream since technically you were only supposed to get an empty cone for free. I agree.. what bull!
FlShopper on 2010-10-19:
Our local Baskin Robbins disappeared a couple of years ago and I don't know if there's any more around at all.

I was a sucker for their "Nutty Coconut".
trmn8r on 2010-10-19:
Venice> Buy one cone, get one free sounds like a depression-era promotion, the way that you envision it.

We have things so easy, compared with our ancestors. My mom broke her leg in an accident because nobody could put new tires on their cars. It is hard to imagine a cone alone being a treat, unless bombs were falling out of the sky.
Venice09 on 2010-10-19:
You just reminded me of something. I remember my mother eating cones with no ice cream. Not because she couldn't afford the ice cream, but just because she liked them that way!.. haha
MRM on 2010-10-19:
As long as the cones have sugar in them its alright!
Crown Jules on 2010-10-20:
I haven't been into a Baskin Robbins in years. Do they charge extra for a sugar or waffle cone? Did the coupon state that the ice cream had to be served in one of those standard, yellowish cones for it to be completely free?

As for the ice cream flavor, it may not have been a big enough seller to justify continuing to make and/or serve it. Luckily, I like several flavors or ice cream so if a store doesn't have one I like I always have a backup. :0)
Reddie on 2014-06-27:
Actually anything dipped would cost extra
but the server should have let you know if they haven't already that the cone is an extra cost and the ice cream you get IS free for the 2nd one but since you got a special dipped one it won't be free.
You see for Baskin Robbins when you get a non dipped cone (regular cone or sugar it comes with the ice cream no extra charge but for waffle cones and dipped cones it DOES cost extra) From your story it doesnt seem like the server told you this so that is bad on his/her part.
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No Refund for Bad Ice cream
Posted by on
BELLEVUE, WASHINGTON -- I ordered a 2 scoop ice cream sundae. Granted I only received 1 1/2 scoops but the ice cream tasted horrible. I asked for a refund and was denied and told their store does not give refunds. There were no signs posted anywhere and the clerk could not provide anything in writing. Upon asking to speak to the manager he called the store owner who said no to a refund.

Been eating at Baskin Robbins for over 20 years. I recall only once being unsatisfied and the clerk gave me a refund. Not this store. Or it appears their policy has changed.
Resolution Update 11/23/2009:
I had submitted a complaint to the corporate website and they got in touch with me. Refunds are allowed if customer is unsatisfied with their purchase. I received a letter of apology today with some coupons. Think I will go get me some ice cream right now! Thank you Baskin Robbins.
     
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Ytropious on 2009-11-15:
Doesn't their ice cream come in pre made bags or tubs? I don't understand how it could ever taste bad. Was it a flavor you weren't used to? BR is big on sampling flavors, maybe you should have sampled it first.
jktshff1 on 2009-11-15:
How much did you eat before asking for a refund?
shigatsu on 2009-11-15:
I only had only spoonful. The flavors I choose are my favorite and normally taste great. That ice cream did not taste fresh, more like sour milk flavored. Yuck.
shayen on 2009-11-15:
I think, based on the fact you didn't eat a bunch of it, just enough to determine it was bad, they should have at least offered you another flavor if they weren't willing to refund your money. Ideally though, they should have given you your money back and the employee should have sampled the ice cream to determine firsthand if it tasted funny.
jktshff1 on 2009-11-15:
Thanks for clearing that up. A manager that has to call a store owner for something like this is not a manager, they are a babysitter.
Good post. VH
Skye on 2009-11-15:
Could the ice cream, have possibly been freezer burned?? Freezer burned ice cream does taste foul.
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Bad Service at Baskin Robbins
Posted by on
HATFIELD, PENNSYLVANIA -- Between July 5, 2008 and July 9, 2008, I went to Baskin Robbins store in Hatfield, PA (located at 1250 Bethlehem Pike Hatfield PA) FOUR times (on 4 different days) and every time I asked for ice cream in large waffle cones. The store operators never had the cones on any day of my four visits! They claimed they ran out of large waffle cones because they made them in limited numbers because the cones go bad after two days if not sold.

Well, I will never go back to this store that forces me to eat my favorite ice cream in a cake cone which I really do not like much.
     
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Anonymous on 2008-07-10:
Such drama!!
"Well, I will never go back to this store that forces me to eat my favorite ice cream in a cake cone which I really do not like much."
Did they hold a gun to your head or open your mouth and stuff it in to force you to eat it? Or perhaps you'd prefer a stale cone. Get it in a cup instead of a cone.
Hot and humid summer days. Who'd of thought they would run out?
Anonymous on 2008-07-10:
Having worked in an ice cream place as a kid, I can still remember the manager discussing waffle cones-they DO go bad quickly, even wrapped in plastic. Would you prefer a stale, chewy cone? NASTY! They probably run out because they are more popular than the standard cones. While I agree they should have these things in stock if they advertise them, to stomp your foot and swear to never go back again for something so trivial tells me you don't have a lot of bigger problems in your life.
bargod on 2008-07-10:
On the bright side you CAN have your cake and eat it too.
DBone on 2008-07-10:
"I will NEVER go back"?!?!?! Hahaha, the funny part is that you WENT back...3 TIMES!
Anonymous on 2008-07-10:
The DQ that we go to for ice cream will make fresh waffle cones for their customers, if they are out of them and a person is willing to wait an extra 5-10 minutes - wonder why Baskin Robbins can't do the same?
Anonymous on 2008-07-10:
my BR store always has the cones.Your BR is poorly managed.

What's your favorite flavor?
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False advertisement
Posted by on
SPRINGFIELD, OREGON, OREGON -- It was posted on face book and my space, ice cream. 31 cents nationwide. I drove to Baskin Robbins with my daughter to get ice cream. On the door for Baskin Robbins was a sign saying there ice cream isn't 31 cents. instead they will donate the money to school distric. There was so many people walking away. I find that false advertising when it says nationwide and posted on sites and on the baskin robbin web site. This was here in Springfield Oregon.
     
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Crown Jules on 2010-04-29:
The website also says that price and participation may vary. Baskin Robbins stores are franchises and I would imagine that each owner can decide whether or not to participate in a particular program. This one apparently has decided to make a separate donation to the local schools. It's not false advertising, you just went to a store that wasn't participating.
msnanny on 2010-04-29:
I'm sure you were disappointed but CJ is right. Although most did, not every store participated. Luckily ours did! Total of 9 scoops for the family, $3.04! Big fun!
PepperElf on 2010-04-29:
cj - that's what I figured.

privately owned locations are not legally obliged to go along with the chain's sales etc.

but you know it sounds pretty cool that the location in question here donated some of the money to a charity. to me that's worth a compliment for them
Anonymous on 2010-04-29:
Step right up ladies and gentlemen and view for yourself the valid complaint. See how this franchisee decided not to participate in a national promotion while at the same time benefiting from the increased traffic brought on by this national promotion. Ask yourselves ladies and gentlemen is it fair, right or just for a franchisee to duck out due to some vague weasel clause that doesn't even list those stores not participating. As reasonable people we can say of course not. As reasonable people we can see that this franchisee is nothing but a deadbeat who wants to benefit from the participation of other franchisees while he himself proudly hides behind the weasel clause. And what do call such a person? Indeed, a freeloading weasel who doesn't deserve our money.

Thanks everybody for taking this second to view the -- VALID COMPLAINT.
PepperElf on 2010-04-29:
stew - it doesn't matter if they benefit or not from the campaign

legally they cannot be forced to honor the campaign since the contracts of privately owned franchises allow for it.

and the ad itself says that it's only for "participating locations"

lastly, they posted a sign up at the entrance so that people knew the truth before going in.



Anonymous on 2010-04-29:
PepperElf, Doesn't matter this franchisee is still a freeloading weasel that should be avoided and this is still a VALID COMPLAINT. Also, I would bet you that the franchisee agreement gives Baskin Robins the power to make participation mandatory just like Burger King made the 99 cent double cheeseburgers mandatory for their franchisees despite franchisee opposition.
Anonymous on 2010-04-29:
It reminds me of certain companies that use a namesake to further their own agenda. I was vacationing in California last year and I took the family to Universal Studios. It's funny that in the nearby neighborhoods surrounding the area, they have places called Universal Cuisine, some advertise Universal burgers, etc...They're just betting on the misdirection and misconception of tourists. We just laughed and drove by.
Anonymous on 2010-04-29:
Who moved my 31Cents comment? I thought it was witty and cute in the same breath!
Anonymous on 2010-04-29:
At least it wasn't titled: Ejack's 31 Flavors of Flatulence...
PepperElf on 2010-04-29:
stew - what's your point?
did I say "this isn't valid!"?


all I posted was that privately owned franchises are allowed to do that
and that I thought it was cool that they were donating funds to a local school
Anonymous on 2010-04-29:
My point is that this franchisee is a freeloading weasel and this complaint is valid.


So PepperElf then you agree that this is a VALID COMPLAINT?
PepperElf on 2010-04-29:
stew I have no opinion on valid or invalid so I won't bother deciding.


you might dislike that a privately owned franchise can do that, but it's up to the corporation to change their contract with the POF.

cos like or dislike... we have no legal ability to change that contract.
Anonymous on 2010-04-29:
One could argue that the store's heart was in the right place Stew, but Pepper, one could also argue that the means in which they were going about getting the customers there in the first place was misleading and unethical.
tnchuck100 on 2010-04-29:
Many people seem to try to make legal and moral equal quantities. They are not.

This complaint is 100% valid from a moral perspective. They are benefiting from corporate advertising bringing customers in only to find this location is exercising their "legal" option to not participate.

My personal response to this location would be to walk away and NEVER patronize them again. Exercising MY option to spend my money elsewhere.
PepperElf on 2010-04-29:
"On the door for Baskin Robbins was a sign saying there ice cream isn't 31 cents."


how is the local franchise misleading?

the local franchise does not have control over what advertising the main company puts out
Anonymous on 2010-04-29:
PepperElf, Can you please forward me this contract you keep talking about or at least provide a link to it so I can see exactly what you're talking about. I've read over a few franchisee contracts in my time without exception they all have legalize clauses that allows the franchiser to make promotion participation mandatory.
Anonymous on 2010-04-29:
If the franchisee doesn't want to participate in national promotions that they benefit greatly from then they should cease to be a Baskin Robins and go it on their own. Obviously though this franchisee doesn't want that. This franchisee want's all the spoils of a national promotion but wants other franchisees to pay the price of participation. Because this franchisee is special. Like I said freeloading weasel.
Fufu487 on 2010-04-29:
Stew, though the OP has a right to be frustrated, this is NOT false advertising because it does state participating stores may vary. Freeloading weasel? please. You don't know the individual or how hard they work for their money.
Anonymous on 2010-04-29:
holy smokes. price and participation may vary. this baskinrobbin decided to try to do something good for there community by donating to the schools. and rather than the community show some support, they got blasted instead. it never ceases to amaze me what we will gripe about.
Anonymous on 2010-04-29:
True, I don't know how hard they work for their money but I do know they benefited from a national promotion while weaseling out of it while other franchisees paid the cost by participating. In my book getting something at others expense by hiding behind a weasel clause makes you freeloading weasel. I don't see any other way to view it.
Fufu487 on 2010-04-29:
if they posted the sign, clearly visible, at the door. I don't see how they are to benefit from the promotion. Anyone coming in for the promotion would turn around and walk away. If there were no sign or anything and you found out while paying at the counter, that would be different. But the owner clearly went out of his way to make sure his customers knew before entering the store that it was not participating in the deal. I disagree with you entirely.
Anonymous on 2010-04-29:
indeed fufu487. clearly not false advertisement.
PepperElf on 2010-04-29:
stew - "should cease to be a baskin robin"

that still is only an opinion. I don't need to show you the contract since BR's own ads state the following:

http://www.baskinrobbins.com/Spotlight/31CentScoopNight.aspx

"Participating stores will reduce prices of ice cream scoops to 31 cents*. At some locations, you may also have an opportunity to make a donation to your local fire charities."


you might not like the fact that only "participating stores" have to comply with the price
you may personally feel that if they don't comply they need to be forced to drop the BR name

however personal opinions do not alter the already-existing agreements made between the franchise & the store.



tnchuck100 on 2010-04-29:
Fufu, my annoyance would be I made a specific trip to take advantage of this promotion only to read his little sign and to have wasted my time and gas for nothing. Many would would probably go in any way. Hence they benefit from those that did.
Anonymous on 2010-04-29:
So mom and dad see the national promotion and think by golly kids let's head down to Baskin Robins for some ice cream. They hit the road in the mini-van go the 2 to 10 miles to get there. Unload the kiddos out of the car only to find after all that effort that this freeloading franchisee used the weasel clause to opt out of the promotion. Excuse me but as a parent I'm pretty sure the kiddos got ice cream despite the franchisees weaseling out of the promotion.

Come on now getting people out of the house and to your storefront is about 95% of the battle. Instead of a sign on the door how about a prominent list on the website disclaiming those franchises not participating. Oh but that wouldn't work because it might mean some people might not show up to your storefront full of anticipation. Where's the fun in that. VALID COMPLAINT.
Ytropious on 2010-04-29:
Everyone is still overlooking the most important part, they are donating to schools. So what if the ice cream isn't 31 cents. They clearly let you know when you arrive and they're still doing something positive.
Anonymous on 2010-04-29:
stewart I just don't get your logic on this one. why wouldn't mom and dad who obviously have school aged children, be delighted that a local biz decided to use the opportunity to support the community schools?
I just don't get the basis of this entire complaint.
the only opportunity I see for baskinrobbin in this scenario is they could've made a big deal out of this and done some prior advertising in there community. maybe they did for all we know tho.
Fufu487 on 2010-04-29:
really, the owner isn't profiting from it if that money is going to charity. Is our society THAT selfish? an extra 79 cents in your pocket is so much more valuable to yourself than to someone in need? geesh
PepperElf on 2010-04-29:
though just because you drove out to someplace doesn't mean you're entitled to get something that store isn't carrying.

otherwise everyone who drives out to a large electronic store is entitled to that xbox or wii because they drove out for it... even if it's not in stock.

or you go to Theatre X but the owner has opted not to play Movie-Y at all. But you drove out so now you're entitled to see the movie anyway?



there's no clause in life that guarantees you will never encounter disappointment
Anonymous on 2010-04-29:
How do I re-frame thee let me count the ways.

1. The store does 'carry' ice cream. It's just that this freeloading franchisee chose not to be part of the national promotion yet benefited from the increased traffic generated by the franchisees who did honor the promotion.

2. There is absolutely no indication this store was out of ice cream. In fact if that was the case then we wouldn't be reading this review.

3. Ice cream is not movies. The franchisee didn't decide not to show/sell ice cream. The franchisee decided not to honor a national promotional then use 'school donations' as a red herring.

4. True there is no clause in life you will never encounter disappointment but there was a Baskin Robins clause to their promotion that guaranteed the people who visited this Baskin Robins would find disappointment. Corporate didn't care enough to make participation mandatory and obviously this franchisee didn't care. There's also no clause in life that says people should do business with companies who couldn't care any less about the customer so that's why we savvy customers avoid such businesses.

All this re-framing and still we end up with the same conclusion -- VALID COMPLAINT.
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Drop in Quality
Posted by on
SHELBY TOWNSHIP, MICHIGAN -- It is my understanding that since Baskins quit making their own ice cream and turned it over to Dean Foods the quality and butterfat content has been greatly reduced.

I had wondered why when it used to be a good product and now I know.. Their stores in this area need a great deal of updating as they look tired.
     
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GenuineNerd on 2008-10-19:
If Dean Foods is making Baskin-Robbins ice cream now, possibly in the same plants as the Dean's and Reiter lines, there's nothing unique about B/R anymore. If I'm going to an ice cream parlor, even a chain, I expect something different than what I could find at a supermarket.
BobJohn on 2008-10-20:
Dean's has been making Baskin Robbins since 2001.

http://www.allbusiness.com/manufacturing/food-manufacturing-dairy-product-ice-cream/738680-1.html
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Ice Cream Cake
Posted by on
SAN ANTONIO, TEXAS -- I went to baskin robins on 6914 w military dr in san antonio tx. Right after work excited to order a cake for my son. I get there I am looking at the book on the cakes no one bothers to ask if I need any help five min go by finally they ask oh can I help you. You need to order a cake. Yes I do the girl ask what day do you need it for I said Sunday April 29 07. All of a sudden I hear this lady say you need it for this month she then said I don't have time for that any cakes need to be order at least 3 days in advance if it's for the weekend.. I said well no one told me that when I called to get info on ordering a cake . She then tells me well I don't know who you talk to but I can't do it. The with attitude she ask me what kind of cake did you need. I said chocolate cake with chocolate chip ice cream. She then said no I can't do that I can only do it with a white cake.The whole time she was talking to me she had an attitude she was really to leave she was in a rush so I just walked out.. Very upset I guess I have to go get one at Wal-Mart I know that they won't tell me they don't have time...

Alice
     
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Shakra on 2007-04-28:
The Baskin Robbins in England requires five days notice. I believe that Dairy Queen also requires five days notice...here in the U.S.

Anonymous on 2007-04-28:
It's not practical to think that you can order a cake and there not be a certain amount of notice that the business requires to fulfill your order, especially for weekends.
trumania on 2007-07-01:
Baskin Robbins ice cream cakes take a long time to make. It's absurd to think you can get a cake with little to no notice. But then again, everyone likes to do things last minute and then they get pissed off when they don't get their way. Try this next time... order at least a week in advance!

Ice Cream Cake 101:
Find the ice cream and cut down the tub... can take up to 30 minutes depending on the size of the cake and how frozen the ice cream is. Rock hard ice cream means longer time to cut the ice cream for your cake.

Make sure you have the cake part itself. (10 minutes)

Combine the two and cut off access ice cream to fit cake size. (15 minutes)

Freeze (1 hour)

Frost cake with Ice Cream frosting. ((15 minutes)

Freeze (1 hours)

Create frosting colors for cake design or prepare airbrush tools (30 minutes)

Frost/Airbrush cake while not letting the cake melt (up to 1 hour) Refreezing may be required depending on how much time is needed to design the cake.

Final freeze (1 hour) to ensure the cake can survive a 15 minute car drive home.

One cake takes approximately 5-6 hours to complete.

This is not including any of the other cakes that may have been ordered. This makes it extremely difficult to make a cake a day or two before you need it. Unlike traditional cakes, ice cream cakes stay frozen so even if they are started on Monday for a Saturday birthday party, they remain fresh.

Typcially at a Baskin Robbins in San Antonio there are at least 5 orders a day... so... so sorry, lol. They might not help you with your late order.

Go to HEB or Walmart where they have 10 people working on cakes for 10 hours, lol. Actually I think they just ship their cakes already made. So you'll have less choice in your ice cream flavors but you'll save money.
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Small portions
Posted by on
ANTIOCH, CALIFORNIA --
I went to Baskin and Robbins on Friday the 23, 2006 at 19:40 hrs.
My son got a waffle cone with a scoop of Rocky Road and a scoop of Mint Chocolate Chip. I purchased a 3 scoop Sunday with, 1 scoop of Rocky road, 1 scoop of Pralines and cream and 1 scoop of Chocolate Chip. The scoops were the smallest I've ever seen! My sons scoops were literally 3 times the size! When he finished making my Sunday the entire Sunday was extremely small. This is the first time this has happened to me at the Deer Valley Plaza Baskin and Robbins in Antioch Calif. 94531
I had mentioned it to the kid and he just blew me off.
I don't think I will be going back there again in the near future!
They always have a help wanted sign in the window also.
I've never seen a Sunday that small. It was $5.00+ with tax, what a rip off!
     
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DORCAS on 2006-06-24:
People come and go in jobs like that. It's just a place to make a few bucks and then move on. So the help wanted sign means nothing. I'm sure he was rude but when it comes to food like that employees get disgusted when the complaints are that there's not enough food. It's not a big loss. Consider it a favor because three scoops for a sundae is pretty big.
Anonymous on 2006-06-24:
He might have done your waistline a favor. Likely, the store owner is on the guy to keep portions in a profitable proportion. Find out which car is his, and let the air out of the tires. (tr)
Anonymous on 2006-06-24:
Were they "tablespoon" sized servings?
Sparticus on 2006-06-24:
I've been to a baskins where they measured the ice cream and weighed and eyed it to make sure you didn't get more than the smallest scoops. It's anti-American! ;-)
rah332 on 2006-06-24:
they have child size servings. perhaps that clerk used the wrong serving spoon. I would call the manager and inform him of your portion. he may offer you free serving the next time.. worth a try
Julie32784 on 2006-09-05:
It's impossible to tell if HE really cheated you just from you saying the scoops in your sundae were "smaller". I work at an ice cream shoppe (Not Basking Robbins) and our scoops are 4 ounces each for just scoops and for sundaes and bananna splits they are 3 ounces each. So he might have intentionally gave you less ice cream because he didn't want to get in trouble. I know we have to pay for what we overscoop every month so you better believe we weigh it out before we serve it to you. Which is probably why he was rude to you *although that's really no excuse. He might be sick of customers complaining about something he has no control over.
googie2525 on 2006-11-16:
I own a br in Texas. all sundaes are made with 2.5 oz scoops, or a "kids scoop." the measurements have to be tightly controlled as the profit margins are very slim at br as we keep our prices far lower than our competitors. overscooping destroys the yields, and can make or break a store, literally. I preach to my crew, have them practice their scoops on a scale before every shift, etc., but faced with industry high turnover (a fact of life when 95% of your employees are in high school and working for minimum wage) it's almost impossible to remedy their overscooping. it's constant headache every month when faced with my p&l's... so, all I can say is that I wish that kid making those scoops was working for me!
queenfairy1 on 2008-09-20:
I feel for this lady, I have been disappointed with servings from many places and types of food. I think it is messed up when you pay so much and get so little.
I feel you should serve just as you would like to be served.
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Bad customer service
Posted by on
SAN JOSE, CALIFORNIA -- I went into the Baskin Robbins on Forest Ave in San Jose. I was served by a young brown haired girl. Did not catch her name, but I have to say the young lady was very rude. I told her I wanted Mint chip single she had me repeat myself four times. My voice is normal and I can talk loud if I have to so there was no reason that I had to repeat myself so many times and when I told her to open her ears she gave me the look of death. Finally I got tired up playing the little 16 year old game that I put my 3 month old son back in his stroller and we left. I will never return to that place again.
     
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Anonymous on 2002-09-10:
Maybe she was having trouble hearing you. Maybe her ears were clogged from swimming or a recent plane trip. Maybe she was handicapped. Would it have killed you to speak a little louder?
Anonymous on 2002-09-11:
You told her to open her ears and now your putting out on the internet that SHE was rude?!?
Get real (and some patience)
Anonymous on 2002-09-11:
I am more concerned with your rudeness than the girl behind the counter. You need to open your eyes and read and think about these responses.
Anonymous on 2002-09-11:
Some times, if we are not really familiar with certain words, or terms, it is very hard to understand what is being said to us. The girl, obviously could not understand you, or she would not have asked you to repeat it. I think we all should practice our patience and our kindness toward one another.
Anonymous on 2002-09-11:
sounds to me, like you're an inpatient,rude,sucky customer! speak correctly, or shut your trap!it's only ice cream!
Anonymous on 2002-09-11:
Better not go back then. Someone might ask you to repeat what you said so they get your order correct, thus giving you one less thing to complain about. Imagine how awful that would be!
Anonymous on 2002-09-12:
One scoop or two!
Anonymous on 2002-09-12:
were you talking with your head looking at the ice cream through the glass, because I'm sure that muffles your voice some. I think you were really rude and impatient
Anonymous on 2002-09-13:
"when I told her to open her ears she gave me the look of death." That's all? Shoot, I would have thrown your @ss out of the store on the spot.
Anonymous on 2002-09-20:
Kids seem to be getting rude these days. I'm sure she and her co workers were just playing a game to see how many customers they could piss off....
Anonymous on 2002-09-23:
What's the matter? Were you jealous that she is young and pretty and you are nothing but a fat housefrau now?
brittany1485 on 2004-02-29:
All you had to do was speak up. I'm sure that wouldn't have required a whole lot of effort on your part. There was no need to tell the cashier to "open up her ears." Maybe YOU should open up your MIND. If a friend/acquaintance/superior at work asked you to repeat yourself, would you tell THEM to open up their ears? I don't think so. You need to drop the self-righteous attitude and get over yourself.
brittany1485 on 2004-02-29:
"so there was no reason that I had to repeat myself"... actually, there was a reason- SHE COULDN'T HEAR YOU! duh.
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