MISSOURI -- Long story, short... bought three shirts. Didn't fit - returned them the same week. I have a receipt showing they were received in MO on March 26th - Bass saying they credited my credit card on 3/31/16. Well, today is 5/9/16, I've called three times and sent 3 emails and still no credit nor a return call. I finally had to put a dispute into my credit card company. No excuse for this - I've wasted so much time on this and have all my paperwork, including names of people I spoke to, receipts, etc. I'd stay away from mail order unless you are absolutely sure you won't need to return something.
CONCORD, NORTH CAROLINA -- Why does Bass Pro Shops have folks in their stores advertising for Blue Green ? Fill this form out and you could win? This is such a ripoff to be offering and deceiving customers into this scheme. I have not fallen for this ripoff but someone in my family has. Blue Green timeshares are the worst sort of scheme. They are full of lies. They charge an outrageous interest rate to purchase, trick people into buying it, telling them so many lies. ('You can sell it if you ever decide you don't want it, we'll even buy it back from you', etc.)
Bottom line you can't give these timeshares away even if you have paid for yours in full. The maintenance fees go up every year and the price is ridiculous. This scheme has ruined a family member's credit and life. Thank you Bass Pro. You are not looking out after your customers.
I went into the Concord NC store last weekend. There were your sales associates (several of them) pushing this crap to customers. I made a point of telling several folks what a ripoff Blue Green is and how disappointed and disgusted I am with Bass Pro. You've had this crap in your stores for sooo many years. I guess you all must be getting a really BIG kick back from Blue Green. Instead of pushing this crap and hurting your customers, why don't you try helping folks. Get rid of this scheme, donate more to charity and toward your employees and your customers will benefit in the long run.
I'm done with Bass Pro until you change your policies. I hope to hear from someone with an explanation on why Bass Pro participates in this scheme. Have you checked the Better Business Bureau or any other rating for Blue Green? Apparently you have not - it's horrible. Shame on you Bass Pro.
NASHVILLE, TENNESSEE -- I purchased a crossbow in Sept 2012 and to my error I did not receive the warranty card or owner's manual. So I went back the next day to get the paperwork. I was treated like it is just a bow, like I was a second class citizen. Well after waiting 30-40 minutes for the clerk to return from lunch he pulled out 15 owner's manuals with serial numbers on them, could not find mine. I guess they don't give them out when they sell important merchandise like crossbows. And I was further told that Barnett does not deal with the public.
I contacted Barnett and they sent me an owner's manual and a warranty card along with the installation tools to set the bow up for the first time, next day air. And yes Barnett deals with the public, they will service all your needs. I was called by the Manager and told him what happened. He said he would call me back and never returned my call and never sent me a reply. No excuses - he had my phone number as well as mailing address. I have never stepped foot in that store since and never will. I spent over 1000.00 dollars in one sale and was treated like a bum off the street. Never again Bass Pro I will take my business elsewhere.
BRIDGEPORT, NEW YORK -- It seems that Bass Pro is running a scam? You get great offers in the mail luring you to the store (No pun intended). When you arrive at the store part of the catch is that you apply for the Bass Pro Mastercard. You get all of your purchases together, after spending a great deal of time trying to find an employee to assist you, only to have your application denied? But I have perfect credit you say? You ask why?
They tell you "I don't know, but you will get your rejection letter in about a week." "For now...no discount for you!!!" "Is there a manager I can speak with? I have perfect credit and have never been denied for anything?" "No they will not speak with you regarding the matter?" .....Next! I watched as no less than four other "potential" customers were also declined for one of their precious cards while I was waiting... All very heated about being declined as well! Do yourself a favor and take your hard earned $$ to a company that appreciates the hard working, bill paying, Americans!
ONLINE, IOWA -- I used a gift card to purchase some insulated bibs. I made the order from my phone which was exceedingly difficult. My billing and shipping addresses are in different states as I travel for work. Bass Pro states, I used an incorrect shipping address, and shipped the item to my billing address 1100 miles away. It's been 18 days since I contacted customer service and still no product, and now their service department will not return my communiqués.
I know for a fact I entered two addresses on the order form and a credit card will not run if the billing address does not match it, so where is my stuff? Bass Pro lies, craps on their customers, and steals their money. Never again. Don't even deserve a star!!!
SPRINGFEILD, MISSOURI -- I bought a single item from the online store and after two days I received an email stating that my order was being cancelled because the product is no longer available for purchase. I went online to see if I could find a comparable item to purchase and was shocked to find that the item IS available but under a different SKU and at a higher price (Same product description/color and everything). I contacted Customer Service via their online chat service and spoke to ** who was not at all helpful. He offered me a 10.00 store credit. I declined the credit as I will NOT being doing business with a dishonest company!
I recently received a gift card for Bass Pro Shops, which is perfect for me because I recently bought a boat and could use a lot of accessories for it. There are no Bass Pro Shops near me so I decided to use it online. Well, I also received a postcard from them for my birthday stating I will receive $20 off any order over $100 placed online or through their catalog. The card had a coupon code to redeem for the $20 off or it said to go to www.basspro.com/** (where ** was the coupon code).
So I proceed to place quite a few things in my cart (around 25, lots of lures, fishing line, etc.) and go to checkout. Well, there is not place to enter the coupon code at checkout. So I look all around, go back to my cart, and check the FAQ section - there is no mention of how to use a coupon code. At this point, I type in the web address shown with the code and it takes me to a page that says free shipping on orders over $50 so I click on it and log in and bring up my cart with the items in it. The order form does not show the $20 off nor free shipping, they are still charging me $15 for shipping.
Frustrated, I contact them via live chat and ask how I use the coupon. The CS response to me was "There is no way to use the coupon online other than entering the web address and clicking on the current offer." When I told her the web address says free shipping but my card says $20 off, she stated that the website was mistaken and the offer should be $20 off and as long as I start my order on that site, the $20 will be taken off of my order. It would not be reflected in the total invoice at the end but that I should trust them to charge me the correct price when it goes to ship.
I told her this was not acceptable to me. How can they present on invoice for a total that I authorize them to charge me, only to have them charge me a different price later? (Even if in this case the price is less, it wasn't what I agreed to.) She said my only other option rather than trust them to get it right after the fact was to call an operator and place the order over the phone. I asked her if she could just place the order for me, with the discount applied (since she had it up in front of her) and she said "No".
I would need to call it in and read each item and part number to the operator, that was my only other choice. I told her "No", I was going with I thought was my best choice - I would be purchasing the items elsewhere. Why would Bass Pro Shops send me a coupon code that is not redeemable on their site? And they expect me to trust they will get the offer right after I place my order when they can't even keep their site up-to-date with what offers they have available - Not to mention, the rude and unhelpful tone the CS rep had with me. If they don't want my business I'm happy to take it elsewhere.
PEARLAND, TEXAS -- My husband and I visited this location to purchase my 13 yr old his first shotgun on a Saturday evening. We have him signed up for a gun safety camp so we were needing to purchase one within the next couple of weeks. We were asked if our current address was on our driver's license and unfortunately it was not (we had just moved 6 months ago - I know, I put it off. My bad). The salesman told us to update our address and bring the printout in as proof and we would be able to purchase the shotgun.
Today, just two days later, I went to the DMV to update my address. The nice person at the front desk told me that the wait was almost two hours but since my license wasn't expired and all I needed was to update my address, I could do that online. Awesome!! So I did just that and was on my way to Bass Pro Shops feeling quite good. When I arrived there were two workers, three people waiting, and they were serving number 73 (I guess a few had given up). I was 79 - not bad right? Wrong.
After 45 minutes of waiting at a gun counter (not easy for a woman who is four months pregnant and close to lunch time, lol) I was finally helped by an obviously exasperated employee. I explained my situation about the address, handed him the printout as well as my license and he retrieved the shotgun that was being held for me. We filled out paperwork, he would go the back for 5-10 mins, I completed an online questionnaire, he would go to the back for 5-10 minutes again, then he said he had to make a phone call and would be right back.
He returned with my license and printout, looked me square in the face and said, "I don't know how to tell you this but it's our company policy to only accept printouts from the DMV and not ones that are done online. If you would have gotten this from the DMV I could accept it". So after ONE HOUR AND FORTY FIVE MINUTES of standing around and signing paperwork stating that I was purchasing a firearm, I had to leave with nothing. I tried to complain to a manager but was left to wait at Customer Service for 15 minutes before deciding I would never set foot in a Bass Pro Shop again.
Why the anger? Surprisingly it's not because they wouldn't break company policy for me (I understand it - kind of). I'm hacked off and never going back for a couple of reasons:
1) It took 45 minutes for someone to even ask me what I needed help with. No excuse.
2) The salesman had my information in his hands for one hour. ONE HOUR!! If he would have told me when I gave it to him that it had to be a copy issued from the DMV I would have been disappointed but not enraged. All the hoop jumping on my part was only rewarded with an "I don't know how to tell you this..." Poor training is an understatement.
3) When I tried to point out this ridiculous charade to the store's manager, I was just left to wait. Again. Before I left I asked the girl at the Customer Service counter if they had a business card for the corporate office she told me to call 1 800 BASS PRO. Really? Ugh.
I am partially thankful for this complete abuse of my time. I will be going to an independent gun seller that knows enough about their product and policy to not waste my time. Shame on you Bass Pro for not caring enough. You just lost a customer.
BRIDGEPORT, CONNECTICUT -- Entered the store like I was getting into Disney World. Wow. How cool. As I looked over my list something just wasn't adding up. The prices. I found all the great stuff I needed, enters my list into my phone and bought it all on Amazon for half the price. Maybe I'll go back when I feel like bowling.
AUBURN HILLS, MICHIGAN -- First, I've never had good luck at any time going there. Last weekend was the 3rd strike. The first bad time: I am a gun collector. I collect vintage rifles and handguns. I am not a gun nut, but a true collector. I have an old ww1 handgun, in. 32. It's a semi-hard to find round, and lower power (but in ww1 was the standard).
So, I ask the guy behind the counter, "Do you have .32?" He gives me this long song and dance, why I need to buy a new gun. I say, "I collect guns for historical value, and I can't afford that one right now." He says, "Well then you know nothing about guns, and I can't sell you any ammo, please leave the counter." He starts to talk to the next guy. I tell him where to get off, and I am actually removed from the store, physically.
The second Bad time: Every one gets a second chance, so I went back To use their range. They have an indoor range. So I get my rifle checked in, they check my ammo. Then they say I can't have this because it's army surplus. I say, "so?" they then say they have to keep it, per Michigan law. I said, "I don't think so." I reach over the counter to get my ammo can back. And they physically push be back, and threaten to keep my rifle too. I talk to the manager, and 2 hours later, they lose my ammo. I get "loud" and they remove me again.
Third time: last weekend There was an ad - they ad for vintage rifles. Good price too. I was willing to deal with the B.S. for the sale. So not only did they not have it, they called me stupid, for not seeing it was only at select stores. They told me, I was obviously too stupid to pay attention to detail, and would not sell it to me anyway.... and, "You (me) was taking up my (his) time." I went to the manager. He said, "I agree with **, get out of my store!" Now, that's for the Great Lakes Mall store In Auburn Hills, Michigan. Go to Dunham's... they really are better all ways around!! Also, they have a better selection of ammo too!! I am a major fan of Dunham's!