Below is an order I placed today with BBQParts.com. It seems that if you send too many questions (one email was a "thank you" on my part for my initial question)they get concerned about providing customer satisfaction and then they lack confidence in the products and service they provide. As a result, you can get your order canceled which was the case with me.
My emails were:
- One email was a simple "thank you" in response to an initial inquiry I sent via their website.
- One email asked if instructions came with the parts
- One email stating that I placed an order (OK, that email was probably not needed)
- One email asked if sometimes deliveries come a day or two earlier.
That was it.
Now after as little as that, they're concerned that I will not be satisfied?! Their refusal to sell to me is 100x worse than whatever they could have done had they sent me my order.
What is also irksome, is that there is no contact phone# for BBQParts.com, which means they can hide if there ever is a customer issue.
I've read the positive reviews for BBQParts.com, and I don't discount at all those experiences. I wish I could say the same thing, however I seemed to have gone one email too far.
I just felt compelled to share this experience because it is such bizarre behavior on their part.
Reading from the bottom up, below is BBQParts.com's reason why they canceled my order, then my asking them to reconsider, then their final answer (thanks BBQParts.com!! You're swell!!):
To: "Erik Palomba"
Sent: Monday, March 14, 2011 11:45:04 AM
Subject: RE: Delivery Times (Canceled??)
We are sticking with the cancellation.
From: Erik Palomba
Sent: Monday, March 14, 2011 2:11 PM
Subject: Re: Delivery Times (Canceled??)
Sorry for all the pestering emails. I simply did not think of the questions for one email which I should have done. I am completely fine with the delivery time.
----- Original Message -----
To: "Erik Palomba"
Sent: Monday, March 14, 2011 10:54:07 AM
Subject: RE: Delivery Times
This is your fifth e-mail - we are concerned about satisfying you. We have decided to cancel your order - your card has not been charged. Try somewhere else.
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Order Processing and Cancellation
Posted by Geoffrey on 2012-10-09
DALLAS, TEXAS -- On a Monday I placed an order for in stock parts understanding that they only use UPS ground. I then sent an email asking when it would ship b/c if it ships w/in day/2 I likely would have in 3-4 i.e. end of week. (I have a lot of exp w/ UPS ground orders where I live and 4 days is way max). If not I wanted to buy some cheap "stop gap" so I would have a grill for weekend. They replied saying "they are reluctant to accept orders that need[sic] delivery before our posted delivery performance...We cancelled your order"<-!
I then replied saying no I just wanted to know when the order would ship not cancel. They replied "order cancelled" "look somewhere else".
I advise all the follow their advise and "look somewhere else". These folks are not 21st century. BTW I then looked and their "performance" from Fla to Dallas, TX is over 8 "business" days, Wow! one could drive there and back 4 times. Again, take their advice and "look somewhere else".