Blue Cross / Blue Shield Consumer Reviews - Page 4

ATLANTA, GEORGIA -- I have had so many problems getting refills for my drug that has to be pre-authorized. Even when the drug is pre-authorized I have to call to get it sent. They seem to make excuses every time I ask for a refill not to get it to me on time. I suppose they have to cut costs somehow to enable the CEO to get $60 million a year. I have no option but to use Blue Cross so I can't even do anything about it. Blue Cross blames Express Scripts and vice versa when anything goes wrong.

ARIZONA -- My husband set up our payment as an automatic monthly payment. We got a notice in the mail on the 25th dated 22nd stating we had until the 29th to pay for coverage (27th and 28th were weekend)?!? When I called customer service the recording stated that we were paid up by auto payment and owed no money. I stayed on for the operator and she said we owed that month because a mistake was made on setting up the auto payment. We were set up to fail! We ended up sending the check overnight/certified. Don't trust these guys!!!

DENVER, COLORADO -- I had a total knee replacement three weeks ago. The insurance company would only cover 7 days of pain medication of one of my medications and they would not cover the other one at all. How do you recover from a surgery where they saw off parts of three bones and then hammer in an appliance onto two bones? This is cruel. I get the opioid epidemic, but please major surgery? I have taken ** and ** as much as possible, but I don't want to damage my kidneys and Liver. No compassion only profits should be their motto.

TEXAS -- I have been a customer for several years. I knew I was paying too much for poor coverage, but I didn't want to bother with finding a new provider. After my oldest daughter secured her own insurance, I tried to remove her from my policy. Unfortunately, BCBS wanted me to pay to have her removed. I am done with BCBS. They have never helped me or my family. I can't even afford to go to the doctor.

UTAH -- I spoke with Licet from the Claims department about a billing issue with my newborn's first hospital bills. She called the hospital with me on a three-way call and was so incredibly helpful. I actually felt like she was trying to help me instead of the feeling I usually get with insurance companies. Everything was fast and efficiently handled and I am thrilled to have such a great insurance company!

ORLANDO, FLORIDA -- I never write a review but by far this has been the worst and has actually encouraged me to leave one about them. They do not care about the customers. They leave you on hold for over long periods of time, once one of the reps forgot to put me on hold and I heard her talk rudely about me because I was complaining about my policy. I really dislike this company and I will not recommend them to anyone.

I have been trying for MONTHS to get my name updated since I got married on January 1, 2017. MONTHS. M-O-N-T-H-S. I just got off the phone with them once again, and they still won't just fucking change my fucking name to my fucking name that's on all of my fucking IDs because we have to wait for...something...that *should* happen in the next 7 calendar days.

Once that happens, IF IT HAPPENS!!!...I will be on the phone with the them for the 10,357,967,251 time trying once again to get my fucking name right.

NEW JERSEY -- They have the worst customer service. Ask you for all details for 10 minutes and transfer to another department. There, you will repeat the details for 10 minutes and then again transfer. How frustrating. With the changing advanced technologies, these type of services don't help. A smarter system with smart people is needed. Worse.

ALLEN, TEXAS -- I lost my job and my insurance ends in 3 business days. I was having a difficult time find doctors that were available and accepted my plan so I called Blue Cross to get a list of doctors to call. The lady assisting me went above and beyond! She placed me on hold and called doctors for me and gave me a list of the ones that could see me before my insurance ended! I wasn't expecting that and I wish I had her name because Blue Cross is lucky to have an employee like her representing them!

TULSA, OKLAHOMA -- This is happening EVERYWHERE. Blue Cross and Blue Shield deny benefits to people who pay in good faith when they know that the cost of the litigation + the time spent waiting = dead patient before payout. RUNAWAY CORPORATE GREED! THEIR BLOOD IS ON YOUR HANDS BCBS.