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Poor Quality, Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PLAINWELL, MICHIGAN -- Purchased a set of tires in July and asked that the rims be ground to ensure no leakage and paid for it. Have been continually losing air in all 4 and called today to ask them to remedy. Would not resolve the issue today and said he is a week plus out. Explained the car is going to my daughter 8 hours away. Matt then said it is the weather fluctuation or a nail could be in them. I explained my situation and ultimately was told I was guilting Matt into resolving my situation and Matt hung up on me.

I called back and he put me on hold and did not pick up. I have done business with Belle in two states over two decades and I find this poor quality and poor service, however the first time with the Plainwell, Mi store and Matt. Very disappointed and I doubt that I will do business with them again and will tell my network about my experience.

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Offers Free Tire Rotation & Balance. Damaged Lug Nut & Always Trying to Sell Parts and Repair.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LAPEER, MICHIGAN -- I had bought four new Michelin tires, over ($1,200). Had to return to have them rebalanced. I returned after approximately 5,000 miles for free tire rotation and balance since I was taking a trip, and unfortunately told the salesman that. Salesman called and said that due to the very poor lug nut design I had a bad lug nut. These lug nuts will knawel if you are careless or are trying to do a NASCAR tire change as I had formerly damaged one myself. He said that I had to buy 5 lug nuts to complete the job. I told him when I had the tires installed, they replaced one lug for $9.18 and that I only would pay for one as they were all ok prior to today.

He agreed to this but then stated he knew I was going on a long trip as I had mentioned, and that I only had 2% wear left on the rear brake pads, offered a $350 rear brake job pushing lifetime guaranteed pads, and said it would not be safe to take a trip with the rear brakes in their condition. I declined, picked up the truck and paid for the $9 lug nut their mechanic damaged.

The next day I had my longtime and trusted mechanic check all four brakes and related what I was told about the rear brakes. He reported that I had about 10,000 miles wear left on the rear brakes, and to take my trip, and not to worry about it. He said bring the truck back after 10,000 miles and he would recheck them.

I also noted a thank you email from Belle Tire and offered me a survey of my visit with them, which I took. I noted / complained about paying for a lug nut they damaged, and for their fraudulent attempt to sell me a brake job that I didn't need as well as having to waste my time having my trusted mechanic recheck. I also noted I no longer trusted them and felt that I should had been treated better after spending over $2,200 with their store over the past approx. 1 1/2 years. Had also to take the wife's car back to them with a rim leak, and that it was frustrating having to go back for rebalance and tire leak after their original services.

The manager of the Lapeer store emailed me the next day. His email was worded in a courteous manner, however he indicated that his mechanic would not have been wrong about the 2% wear left on the now inner brake pad, and suggested my mechanic was just trying to save me money. He said it would be dangerous to take a trip. He also reflected on his assistant manager (who waited on me) stating that Chrysler cares more about the looks of my lug nut than their durability and suggested that I should replace all 20, at a reduced price (always trying to sell you something).

2 days later my buddy called. I had originally told him that I loved the tires and was so glad to have had them put on the truck. He bought the same tires from Belle Tire and he had to return to them for a rim leak on his GMC Truck. I took him to breakfast while waiting for his rim leak to be repaired. The same assistant manager called him at the restaurant and tried to sell him new shocks because his truck had just over 50,000 mile on it??? And that they were offering a 20%discount... He declined, of course. Belle Tire, can you just do the job right the first time and do the free promised rotation and balance without trying to sell me parts and services I don't need?

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Belle Tire won't accept responsibility for repair work not done properly
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OKEMOS, MICHIGAN -- On July 25, 2018, we had our car towed to Belle Tires Okemos MI for a water pump and serpentine belt emergency replacement. The invoice came to $388.38 US and we picked up the car on July 26 and continued on to Ontario, Canada. On August 1, my husband noticed oil all over the engine so we immediately brought our car to a nearby Toyota dealer. They found a large piece of the serpentine belt, 17 inches long and 1/4 inch wide, stuck in the crank seal which caused the leak. Toyota had to replace the crank seal and belt and shampoo the engine. That repair cost $440. Canadian. I called Belle Tires on August 2 asking for restitution and was advised to email all the information and it would be shown to the manager who was not in at the time. On August 10, I hadn't received a response, so I called and spoke with the manager. He said they did their work properly since there was no problem with the replacement parts and could not be held responsible, but he would check with his supervisor. Later that afternoon, he emailed his response writing he and his supervisor agreed they were not at fault for not removing the pieces of belt they could not see. The manager said there were pieces all over and they removed what they could find. Is that not part of a repair to take out broken pieces?? Toyota found the piece despite the engine being covered in oil, there was no way they could pinpoint where the leak originated with oil covering the engine. Again this was not a small piece, it's 17 inches long extended and 1/4 inch wide. Needless to say, we are not pleased with the service and would never recommend Belle Tires to anyone! Too bad we didn't read the reviews on the web before getting the work done, otherwise we would've had our car towed somewhere else. Please feel free to share if you are so inclined.

UPDATE......after numerous calls and texts from manager, District Manager up to Head Office, it is a dead end. They offered us $100. for our inconvenience, which we refused because we feel they are at fault. They said they did all they could to find the pieces. So there it is.......... We will never go to a Belle Tire or recommend them. Hopefully this post will reach a lot of people!!

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Temp Sensor Fixed
StarStarStarStarStarBy -
Rating: 5/51

GRAND RAPIDS, MICHIGAN -- Car overheating. Took service, told me temperature sensor need replaced, plus flush cooling system. You see how much a/c, how hot heater works inside car heater never worked any better. Did excellent job brake pads, rotors though did struts at Monro service center. Car runs very smooth, thanks to Belle Tire.

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Tire store can't even handle changing tires
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WYOMING, MICHIGAN -- Horrible experience and will NEVER go back! They did not inflate the tires to the vehicles specifications (7+ pounds low on all tires & tire pressure light was still on) and the tire weight was almost falling off after driving 10 miles down the road. When we called Troy (assistant manager) about the tire weight he told us we had to high of expectations of a prompt repair and would have to wait a hour or so for the 5 minute repair. We called customer service they assured us they would get it in to be repaired that day-within the hour-so we went back to the store. When we arrived at the store we were told it would be 3-4 days for the repair. That was unacceptable to us after we were told by 1-888-Go-Belle customer service that they would call the store and have them get it in a quick as possible. No one in the store knew we had talked to customer service or that customer service had called the store. We started to get agitated and were forcefully told to leave the store! Upon leaving the store we called customer service for the second time and we were informed that he had called the store and talked to them but would call them again. Customer service asked us to stay in the parking lot and that they would call us back with a resolution. 10 min later Troy came out and told us if we left the vehicle there they would get to it in the next 3 hours. With a toddler and no ability to leave the store due to not having another vehicle there we declined this. I ask Troy to just give us back the 20 dollars for the mounting and balancing on that tire and we would go to are tire shop that knew how to properly inflate and balance tires. It's sad that a store that's main business is installing tires can't properly inflate and balance tires!

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Horrible, Stomach-Churning Anger.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROCHESTER HILLS, MICHIGAN -- I brought a wheel and tire in that needed patching today. While they weren't able to patch due to the nature of the damage to the tire - which is understandable - they did succeed in damaging the face of the wheel considerably, leaving 50-60 scratches on surface. When I asked about it it was denied vehemently by everyone - even those who had not looked at the wheel. Knowing that I was taking a risk by bringing it in, I have photographs of the befores, all of the other wheels and the general state of the Jaguar itself. I was told multiple times that there was no way they could have damaged it, that they do tires all the time.

I have been building cars for 25 years and know what I am talking about, yet they had no issue letting me know that it must have come in that way. On a show car that has drive less than 2,000 miles on these wheels. The wheel is discontinued and I am faced with refurbishing all 4 so they match. They offered, while still accepting no blame, to see what they could do to 'clean' it. At first I accepted, however I went back a couple hours later to retrieve the wheel as I couldn't risk further damage by them.

This is hands down the worst experience with any business I have ever had. I am thoroughly disgusted. I knew better than to take it to a chain shop, but out of convenience I had a lapse in judgment so I know I am partially to blame here. There was no empathy, responsibility or willingness to offer any solution other than "We will try to clean it for you."

This is going to potentially cost me a thousand dollars to make right, for one little stop. They were also unable to order me a new tire from their suppliers, however I am so I did and when it gets here I will NOT be going to Belle Tire to put it on, or to dismount the other 3 which now need to be refurbished to match.

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Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MUNCIE, INDIANA -- Was told, "Come on in hour and half. I'll be on your way." Well was sitting in lobby for hour twenty five minutes then another 45 minutes and was told, "Oh your car is lowered so I can't adjust your camber." Haha, My car suspension is stock so I am somewhat a mechanic so I look and seen nothing was even done on back so all was done is the toe. Needless to say, I'd never go back to those scam artist.

Be careful people. They're probably fixing crap that don't need fixed or saying they have and done like me. This is main reason I try do everything I can to my own car because of this exact reason and who does a alignment and don't even give you a paper showing where it was at and where it is now. Not only that didn't even get a receipt to show any. Man, I'm so frustrated and mad that business and my home town do this. No wonder Muncie has such bad name. Can't even trust a well-known garage.

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Junk Tires
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MADISON HEIGHTS, MICHIGAN -- Have had my own cars for 40+ yrs. Have had tires replaced without problems till mechanic got me Belle tires. For over 6 months, every week or so, my low tire sensors light. I have had them replaced but it persisted. These alleged Master tires are losing air all the time. The Belle Tire near me blames the sensors, rims, me for this problem. Last time I went Brady told me it would be 4 or 5 hr wait due to tire sale. I said I'd wait. It was done in 90 minutes. There was no sale. They filled tires but parked my car several hundred feet away. They also put help wanted sign in cut out handicapped area of sidewalk to prevent access. I walk with walker but can step over curbs so I got inside despite this. Did mention it but nothing was done.

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Damage to CB radio antenna while servicing vehicle .
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORT HURON, MICHIGAN -- On Nov 28 2017 on or around 3 PM EST I took my 2013 Toyota Corolla in for the
3000 mile oil change interval . After the vehicle was pulled out after the oil change
I noticed that the CB radio antenna was bent backward where usually it is straight
vertically up and down. When I examined the CB antenna more closely when I arrived
home I noticed that the CB antenna was broken . I immediately went back to Belle Tire
and showed them the damaged antenna and was threatened with bodily harm by employees at Belle Tire . I look back on the incident now and realize that I should have
called the Port Huron Police Department, rest assured that if their is a next time with Belle Tire the police will be called - Just let Belle Tire know that their is no warrant for my arrest nor am I a fleeing felon - In case Belle Tire in Michigan believes that I am afraid to call the police . . . I have " No Fear " !

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Tried To Order Wheels And Tires
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SOUTHGATE, MICHIGAN -- I ordered wheels for my trailer and it took the store in Southgate 8 days just to get in. Then they are telling me I have to pay additional 15$ each wheel shipping because they were located at different stores. This isn't my fault. Then I went to get them put on last Thursday - Jan. 12th and they wouldn't install because it was raining out. I told them I can put the EMPTY trailer in a stall inside and they said no because the trailer would be facing the wrong way? Does it matter which way it's facing when they put tires and wheels on? They asked me to come back a different day (when not raining) so they can do it outside. Now I'm done with this store.

So I went to a different store, near my house and asked if they can get them moved to this store, they said they can have the next day. Stores are only 6-7 miles apart. So 4 days later they are still not there, they are telling me MAYBE tomorrow. REALLY?

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Belle Tire Rating:
Star Half star Empty star Empty star Empty star
1.7 out of 5, based on 29 ratings and
50 reviews & complaints.
Contact Information:
Belle Tire
1000 Enterprise Drive
Allen Park, MI 48101
1-888-462-3553 (ph)
www.belletire.com
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