ROCHESTER HILLS, MICHIGAN -- I brought a wheel and tire in that needed patching today. While they weren't able to patch due to the nature of the damage to the tire - which is understandable - they did succeed in damaging the face of the wheel considerably, leaving 50-60 scratches on surface. When I asked about it it was denied vehemently by everyone - even those who had not looked at the wheel. Knowing that I was taking a risk by bringing it in, I have photographs of the befores, all of the other wheels and the general state of the Jaguar itself. I was told multiple times that there was no way they could have damaged it, that they do tires all the time.
I have been building cars for 25 years and know what I am talking about, yet they had no issue letting me know that it must have come in that way. On a show car that has drive less than 2,000 miles on these wheels. The wheel is discontinued and I am faced with refurbishing all 4 so they match. They offered, while still accepting no blame, to see what they could do to 'clean' it. At first I accepted, however I went back a couple hours later to retrieve the wheel as I couldn't risk further damage by them.
This is hands down the worst experience with any business I have ever had. I am thoroughly disgusted. I knew better than to take it to a chain shop, but out of convenience I had a lapse in judgment so I know I am partially to blame here. There was no empathy, responsibility or willingness to offer any solution other than "We will try to clean it for you."
This is going to potentially cost me a thousand dollars to make right, for one little stop. They were also unable to order me a new tire from their suppliers, however I am so I did and when it gets here I will NOT be going to Belle Tire to put it on, or to dismount the other 3 which now need to be refurbished to match.
LAPEER, MICHIGAN -- I had bought four new Michelin tires, over ($1,200). Had to return to have them rebalanced. I returned after approximately 5,000 miles for free tire rotation and balance since I was taking a trip, and unfortunately told the salesman that. Salesman called and said that due to the very poor lug nut design I had a bad lug nut. These lug nuts will knawel if you are careless or are trying to do a NASCAR tire change as I had formerly damaged one myself. He said that I had to buy 5 lug nuts to complete the job. I told him when I had the tires installed, they replaced one lug for $9.18 and that I only would pay for one as they were all ok prior to today.
He agreed to this but then stated he knew I was going on a long trip as I had mentioned, and that I only had 2% wear left on the rear brake pads, offered a $350 rear brake job pushing lifetime guaranteed pads, and said it would not be safe to take a trip with the rear brakes in their condition. I declined, picked up the truck and paid for the $9 lug nut their mechanic damaged.
The next day I had my longtime and trusted mechanic check all four brakes and related what I was told about the rear brakes. He reported that I had about 10,000 miles wear left on the rear brakes, and to take my trip, and not to worry about it. He said bring the truck back after 10,000 miles and he would recheck them.
I also noted a thank you email from Belle Tire and offered me a survey of my visit with them, which I took. I noted / complained about paying for a lug nut they damaged, and for their fraudulent attempt to sell me a brake job that I didn't need as well as having to waste my time having my trusted mechanic recheck. I also noted I no longer trusted them and felt that I should had been treated better after spending over $2,200 with their store over the past approx. 1 1/2 years. Had also to take the wife's car back to them with a rim leak, and that it was frustrating having to go back for rebalance and tire leak after their original services.
The manager of the Lapeer store emailed me the next day. His email was worded in a courteous manner, however he indicated that his mechanic would not have been wrong about the 2% wear left on the now inner brake pad, and suggested my mechanic was just trying to save me money. He said it would be dangerous to take a trip. He also reflected on his assistant manager (who waited on me) stating that Chrysler cares more about the looks of my lug nut than their durability and suggested that I should replace all 20, at a reduced price (always trying to sell you something).
2 days later my buddy called. I had originally told him that I loved the tires and was so glad to have had them put on the truck. He bought the same tires from Belle Tire and he had to return to them for a rim leak on his GMC Truck. I took him to breakfast while waiting for his rim leak to be repaired. The same assistant manager called him at the restaurant and tried to sell him new shocks because his truck had just over 50,000 mile on it??? And that they were offering a 20%discount... He declined, of course. Belle Tire, can you just do the job right the first time and do the free promised rotation and balance without trying to sell me parts and services I don't need?
ROYAL OAK, MICHIGAN -- Do not go to Bell Tire if you care about your car or your safety!!! I brought my car in for them to check when it was hiccuping and jolting strangely. I knew nothing about cars and trusted them to diagnose and take care of it. They looked it over and gave a diagnosis. They charged me $450 to change plugs and wires that they quoted, then another $75 to turn off my check engine light, which they simply added on without asking me prior. They didn't check the oil before resting the light. Within 5 days my engine blew.
Apparently because of two errors on their part, as I have learned since: Gas got into my oil when the car was misfiring causing poor viscosity and the oil was low. The combination blew my lifter, thus my engine. When I came back to this location complaining that they turned off the light and didn't check the oil, they towed my car to their "friendly trans shop" with the Bell guys, manager included, all saying it "sounded like the transmission" to them. Their trans shop agreed with my other two diagnoses, blown lifter due to low oil and gas in oil. I'm a single mom, working 3 jobs and a grad student and they wouldn't take any responsibility.
I'm basically broke and this was a very big deal for me and my little boy. I had to sell my car on Craigslist "as is with blown engine", 5K less than it was worth prior to Bell touching it, and borrow down payment money to lease another car. This was after spending almost 2K at Bell Tire earlier in the month on Ball Joints, U-Joints, and then plugs +. I feel very used and thrown to the curb by their neglect and lack of accountability when I trusted them with the smallest detail of checking the oil.
Thanks for absolutely nothing Bell Tire, when I asked you to take responsibility for your mistake and you have insurance for errors like this. Shame on you guys, you took advantage of a single mom who trusted you, knowing very little about cars. All potential customers consider your self-forewarned, this could be you.
TAYLOR, MICHIGAN -- Let me start off with I have been going to this business around 17 years for all my vehicles needs. I bought a set of Toyo open country tires for my truck from them and also had an alignment done at the same time. After they were installed and I left the parking lot I immediately noticed the truck was extremely difficult to drive and maintain lanes. I went home (around 3 miles away) and checked the tire pressures and the front tires were 28 and 30 pounds (way under pressure) and the rear tires were at 82 and 84 pounds (way over pressure). I then called the Belle Tire and explained what happened and they said bring it back.
In my driveway I personally inflated the tires to the correct pressure front and back. I went to drive the truck again and my truck felt like it was on ice or driving on a bed of marbles. I could not control the truck properly. I then took the truck back to Belle Tire Taylor and Rick (the manager) took my vehicle for a drive and came back and pulled it directly into the alignment bay. It stayed there for about 15 minutes and then RICK came out to the waiting room to tell me he thought the truck drove fine. Then Rick decided to tell me I need new shocks.
So I left the business and ordered BILLSTEIN SHOCKS (top of the line shocks)for all 4 shocks plus I ordered a new BILLSTEIN steering damper shock. I installed all 5 shocks and the truck still was all over the road. Mind you my truck handled perfect before the new tires were installed. I took the truck back up to Belle Tire Taylor and told RICK I wanted to get new tires installed under the TOYO 500-mile 45-day guarantee. I knew it was a bad set of tires but Rick kept telling me its not the Toyo tires - he has sold thousands of tires with no problems. We got into a small argument and I left the store.
I drove down to Belle Tire Southgate and explained the situation to the assistant manager RICK and they warranted all 4 tires with no problems. I got all new tires put on the truck at no cost to me. I thanked the assistant manager Rick and drove the truck home. The truck drove perfect as soon as the new tires were installed. No weaving or swaying. Now I will give all my business to the Belle tire in Southgate Michigan. I have 3 vehicles that Belle Tire Taylor will never see again. The Taylor stores sales people have all been nice and courteous to me except RICK (the manager). Thanks to Rick he lost all my business.
SHELBY TOWNSHIP, MICHIGAN -- My tires were wearing strangely with the edges getting lumpy. Went to Belle Tire where I had purchased. Manager took me out to my car up on the hoist and told me I need to replace all suspension components ~ $700. He specifically said "just because the struts are not leaking does not mean that they do not need replacing" and that he could tell that they were bad by the wear on the tires. I said "thanks it may be under warranty" and left. When I went to a Tire store in Lapeer the mechanic said my front end was out of alignment causing the uneven wear on the tires. So he did the alignment for $45.
ANYWHERE, MICHIGAN -- I have been a customer at Belle Tire for over 20 years, I see what they do for consumers and how much they care. I have seen it personally where the employee's go over and above without any pat on the backs. Example, it was a couple years ago I was waiting to get my car fix, they stayed after closing hours to get it done for me. While I was waiting a family came pulling on the door because they had a flat tire, it was the weekend and nobody else was open. The guy let them in opened a bay door, pulled their car in and fixed their tire.
All this time I was thinking to myself, "wow, that is pretty amazing" but the worst part of the whole thing is, when done the family didn't say thanks or nothing!!! Even when the salesman didn't charge them a cent!! The family was thinking it was his job or something, no gratitude whatsoever!! I felt so bad for the employee's that I returned the following Monday with donuts, I wanted them to know that I do appreciate them and not all people are selfish and rude like the family they "saved". Thank you Belle Tire.
MT PLEASANT, MICHIGAN -- Hit a piece of steel on I-75 and took out a rear tire on my 2013 Honda Accord. Stopped in Mt. Pleasant and purchased 4 new tires - stayed in Mt. Pleasant that night. Driving home (Petoskey, MI) noticed a significant vibration of the freeway. I stopped and checked the lug nuts. It was so bad - thought I might have a loose wheel. When I bought the tires I waited my turn. Took the car back the 140 miles the following Saturday to have the balance checked (which I have NEVER had to do before, and at 59 I have purchased over 20 sets of tires). Was told they were busy and I'd have a 2 - 3 hour wait before they could get to me.
Free lifetime rotation and balance? Also have tires from Belle on my F-350. Stopped in TC one day to have tires rotated and they told me hours and hours before they could get to it. Belle Tire has a very poor customer relations policy.
HASLETT, MICHIGAN -- Needed rear tires on '06 GTO with custom wheels. Wash car regularly and no scratches on rear wheels before taking to Belle Tire for new tires. After when washing car, noticed several scratches on rear wheels. Manager stated not sure if they did it. Told him no scratches before but after getting new tires they appeared. He agreed to have wheels fixed. If anyone has custom wheels, go to value tire, they have a special machine to install tires on custom wheels. (found this out after the fact). They do various car clubs tires. Belle Tire has lost my business.
DEARBORN, MI -- Contacted Belle Tire in Dearborn to get a quote on 2 new tires for my F150 4x4, after receiving a better price than everyone else, I chose them. What a mistake, went to their location and ended up dealing with their manager Ash, thinking I was all good. He comes out and tells me I need 4 new tires due to a 3/32" difference in tread and that I could possibly have issues and sue over transmission problems, which I could understand on an all-wheel-drive vehicle, but not a 4x4 where you have the option to turn off the system.
They give you the best price to get you in the door and then GOUGE your pocketbook. When contacting HQ, they informed me this WAS indeed a policy, lol. Why are customers not told this when quoted over the phone?? And they still wanted to sell me tires. Businesses like this is why our economy sucks!!!