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Warning About Belle Tire Customer Service
Posted by TJnMichigan on 07/22/2006
TAYLOR, MICHIGAN -- A long vacation to our cabin in the mountains of Kentucky was just what my wife and I needed . Getting away from the grind of the Detroit area to the isolation of the wilderness had been on our minds for the last year , finally we had the time and money to do it .

2 weeks prior , I had a tire replaced at Belle Tire (along with other service work at different companies so that my vehicle was set to make the nearly 600 mile trip) I had not used Belle tire before , but was trying to save a buck . BIG MISTAKE !!!!!!

The processionals at Belle , noticed that my rims required a key to remove them and came out to the waiting room and asked me where it was . I keep my key in a little box in my glove box and i told them to make sure to put it back (as you cannot so much as change a tire without the key) As I'm sure you can guess , the key was not put back.

I understand that I should have checked for myself , but in my defense I had a million things going on in the weeks prior to the trip , and besides when i opened my glove box to put the receipt inside, my box sat closed , in its spot and i had no reason to think otherwise . Also , i am not mad , nor am i placing complaints concerning my key being lost. I'm just giving background info .

So , last week (5 days ago now) I had to pull the tire off to get at a brake line when to my surprise I did not have my key . I pulled the car apart looking , hoping to god .....No such luck .

Called the Taylor store and spoke with store manager "Rick" . Explained my situation and in about 30 seconds realized that if management has this level of incompetence , its a wonder my tire wasn't somehow put on backwards . He kept saying that if i could get it to his store he could pull it off in 30 seconds . I kept explaining that i was 600 miles away , in the Appalachian mountains with no brakes . He said if i took it to a shop down here he could reimburse me the money when i got back . I explained there IS NO TOWN near here to get my car to . He said he found it hard to believe theres no town around here , in a sarcastic tone . I couldn't even relay all the ill informed and rude things this manager was saying . He did admit fault , said it happens all the time (as if it were no big deal) gave me an 800 number and said theres nothing more he could do (as if giving me an 800# was doing something).

The 800# told me that there is NO WAY to remove the locks without having it towed and cutting the wheels off and they couldn't do that anyway . They said to call Rick back and tell him to call his district manager and figure something out , they sounded sincerely sorry.

Rick was a little annoyed to hear back from me .I'm sure he was busy and I was wasting his time because he said again "I told you I've done everything i can do , i don't have time to call right now , but i can give you the # . I told you , you get the car here and I will pull the wheel off".

I explained that he needed to call , because I was using a neighbors phone and had been already almost 40 minutes worth of toll calls and the # he gave was long distance . He didn't have time .

I called the district manager , left a message with one gentleman and minutes later my call was returned by Joe Conway ... Joe was helpful , understanding and seemed sincere . That day he did legwork concerning how to fix this and called me within the hour with an answer . I need to take a press with a Styrofoam cup and send it to the manufacturer who would make and send me a key which i would have in a couple weeks . Belle tire would pay the cost's , i just needed to include his email in the letter and he would authorize it . He said to call the manufacturer and find out who to send it to (he gave me the address and phone # just no dept or C/O ).

4 days ago- Called mcguard in the morning so i could mail it that day . Was told that belle tire has no account with them and with no authorization # or account they could do nothing . I asked if I sent it with Joes email would it work , she said no , Belle tire needs to set up an authorization first . I tried to contact Joe , he didn't get back with me.

3 days ago- received a short email from Joe saying "We need a contact person to authorize to take care of this" Also emailed corporate . No response.

2 days ago- called the manufacturer again , they said they cant give me a contact since they process a hundred claims a day and cannot do ANYTHING WITHOUT BELLE TIRE AUTHORIZING OR PROCESSING THIS THEMSELVES. .... Left another message with Joe .

Yesterday- Called the 888 belle tire # and explained my situation as NO ONE IS RETURNING MY CORRESPONDENCE . Was promised that someone would call me that day .... Yeah, right.

Today- We are trapped in the mountains still. We ran out of food yesterday but were lucky that we have good neighbors a few acres away which gave my wife a ride to town (about a half hour away) We are afraid to even go outside and enjoy what's left of our time here as having no car can make this a deadly place as we have poisonous snakes , spiders and wildlife which generally are not a problem but I would hate to have an emergency and no car . We sit and wait as the days pass by , waiting to hear from belle tire . I'm sure they're busy with lots of stuff , too busy to worry about one of their customers being stranded . Hell , I already paid . That's what's important .

Anyhow , I don't expect any help at this point , and am trying to figure out my next step .... All I know is that I intend to tell this story to the world , as this is the worst , most uncaring customer service i have ever encountered in my life . Don't try to save a buck at Belle Tire because you get what you pay for . I hope this doesn't happen to anyone else .

     
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Posted by Sparticus on 2006-07-22:
What a nightmare!! I am very sorry to hear of your situation. I think the blame is shared by both parties in this one. They should have never kept the key, but I'm guessing it was an honest mistake. The second problem, you should have checked for the key knowing you were going on a trip and wouldn't be near any where for help/service. Seeing how they did offer to reimburse you if you got local help, that was an appropriate response considering it all started due to their mistake. However it now appears that they have given up on you for whatever reason. The only bright spot I see is that you are still on vacation and not at work! I would try to enjoy myself as much as possible and just hope they get this resolved in the meantime. Make a call (once a day) checking the status, but other than that try to just relax and laugh at the situation. I hope it gets worked out soon. Good luck!
Posted by Hugh_Jorgen on 2006-07-22:
No food, but internet service? I think I would pay the wheel company myself in order to get the key made and fight with the tire company when I got home.
Posted by Anonymous on 2006-07-22:
Good reminder for those of us with keyed rims. Though I always check for the key after tire service, I'll be sure to check it again tomorrow, along with a can of fix-a-flat and a 12v-DC tire inflator in the trunk ! (tr)
Posted by JoulesWinfield on 2006-09-13:
I feel some amount of empathy. But the lock is like $15 bucks. You have a number that came with the lock and they can ship it out in like a couple of days. Fight with Belle Tire later. Or just consider the $15 dollars a cheap price to pay to know not to buy a set of tires from them.
Either way do you think this guy should drive 600 miles with an impact wrench to take off your rim?
Posted by Torqued on 2007-07-26:
Two weeks ago my husband took his car into the Belle Tire location listed. He asked to have the brakes checked. As we only live a block away he walked home. They called and said the brakes were fine but there some problems with car and it would be about $700.00. I took him back down to get the car and find out what was going on. It was explained to us that the rear struts and shocks were shot and needed to replaced immediately along with the two rear tires. When I questioned this the explanation was that with a heavier vehicle this was not unusal. It was also stressed as a safety hazard. the price had also gone up to over $800.00.

The car is a 2005 Mercury Mariner SUV with 50,000 miles on it.

This did not make sense to me so I took the car to another repair shop - the struts and shocks were fine - all it needed was a 4 wheel alignment and the tires rotated for a total cost of $94.95.

My concern is that this location has developed a reputation for this but no one seems to be doing anything about so I am listing it with you. I have tried twice to find the manager with no success but I will keep trying.

I am not looking for resolution from you - only for investigation into their practices.
Posted by beenscrewed on 2007-08-02:
belle tire should look at store 46 and drug test management
Posted by WildCleotis on 2007-08-03:
I think some of you folks seem either naive about sales practices or rather whinny about simple mistakes.

TJnMichigan, what did you expect them to do? Drive down to Kentucky to unlock your tire? And Torqued, all you have to do is say "no", you need a second opinion, take your car, and get one.

I have been a Belle Tire customer for years and have had good experiences with them. They told me my struts were bad once, then I asked and they showed me the damage. I said "no", I didn't want to sink the money into the car at that time, and drove home.

Whenever I've had a flat, or tire going low, I take it in and it's fixed fast and free. (It is a little extra when you buy the tire to get this protection) I like them.
Posted by Babs431 on 2007-09-12:
I agree with the guy, BELLE TIRE is not a reputable company. I took my 95 Riviera in to have the front end checked out in March 07 and they informed me that the my front end was shot,I need to replace both lower control arms $759.00, both fr. sway links $37.98,both fr. struts $191.98 and both fr. mounts $199.98 and with labor and tax it will cost $1,710.18.Sooo I was taken back by the price so I figured I'd have to wait, that's alot of money and I only pay cash no credit.(luckly)Well I thought now it's time to bite the bullet and get it fixed (September)So I just took the car the MUFFLER MAN ON DIXIE HIGHWAY, WATERFORD,MICHIGAN and guess what!? I needed to replace ONE sway link at the price of $30.85 that is labor and tax incuded.Absolutely unbeleivable, I have not been driving my car for months.So what do you do about a company that has no reguard for they're customers? Spred the word that they will LIE not just a little but in the thousands. What if I went ahead and had work done that was not nessecary.Like I said $1,700 is a lot of money to any one.So I will never recommend Belle Tire to any one just the opposite I say no one should go to Belle Tire!!!! However I must say how thrilled I was at Muffler Man. Alsoo the couple that got stuck in the mountains that must have been terrible thank God you have good neighbors.babsMI
Posted by thumper0001 on 2007-09-30:
Wildcleotus said:

"I think some of you folks seem either naive about sales practices or rather whinny about simple mistakes.
TJnMichigan, what did you expect them to do? Drive down to Kentucky to unlock your tire? And Torqued, all you have to do is say "no", you need a second opinion, take your car, and get one.

I have been a Belle Tire customer for years and have had good experiences with them. They told me my struts were bad once, then I asked and they showed me the damage. I said "no", I didn't want to sink the money into the car at that time, and drove home.

Whenever I've had a flat, or tire going low, I take it in and it's fixed fast and f..."

Thumper replies:

I don't know where you come from but "sales practices" like selling and installing parts that are not needed by claiming they are defective is usually considered fraud and as for expecting them to drive the key down there I expect them to do whatever it takes to correct the problem, period. It would have been easy to overnight the key to them via Fedex and toss in a wheel alignment for them when they got home, here's the key and a free aligment for your trouble You then have a happy customer instead of a very displeased one that just convinced me not to shop Belle Tire. They screwed up, thsy do what it takes to fix it. I need truck tires and wife needs car tires, that 8 tires Belle will not be selling to me.
Posted by who_dat on 2007-12-10:
Any auto repair shop, tire dealer, Snapon, Matco, Mac, or Cornwell tool truck has a socket to fit on wheel locks. Even the smallest town with a repair shop has access to these tool dealers, so at least it's good to know in the future.
Posted by euphorbia on 2008-01-04:
Belle Tire Gratiot, 23 Mile Rd.
Tires yes, Front End Work NO!

December 07. gave me an $1102.00 estimate to repair front end.wanted to replace everything except front left bearings(30 dollars).including a part that they had replaced previously(Lifetime warranty??) Turns out the only part that needed replacement were front left bearings. Mechanic Missed The Obvious! Went for the Big Bucks!! There are better places.
Posted by euphorbia on 2008-01-04:
December 07. gave me an $1102.00 estimate to repair front end.wanted to replace everything except front left bearings(30 dollars).including a part that they had replaced previously(Lifetime warranty??) Turns out the only part that needed replacement were front left bearings. Mechanic Missed The Obvious! Went for the Big Bucks!! There are better places.
Posted by storage on 2008-06-14:
I can believe this. Belle Tire does a bad job and the leaves it up to the victim to fix. I have been having trouble for months and the same things happen. Call, get promised, then insulted. AAA informed me they dropped them from the recommended list because of complaints. Keep trying, someone will eventually listen. Maybe someone should try getting in touch with Roger Moore the film maker.
Posted by old fart on 2008-06-14:
I have had excellent service at a fair price from Belle Tire in Saginaw Michigan...I guess it depends on where you are....
Posted by FrankArtanis on 2008-07-31:
Too often it seems like people tend to share their bad experiences with companies, but I’d like to share a positive story for a change. The other day I was driving down I-75 in my ’05 Saab, when without warning my front-right tire blew out. As a mother and a lawyer, every minute of my day is priceless so I needed to find help quick. I immediately called my Saab dealership. To my dismay, they seemed very unfriendly and the quote that they gave me was outrageous. So instead, I took my car in to a nearby Belle Tire at Woodward and 13 Mile. I was swiftly assisted by a sales representative named Mark. He was very pleasant and helpful. In the end, I was charged $128.99 for my tire to be replaced and there were absolutely no extra charges or hidden fees. That was less than half the cost it would have been if I had gone to the dealership. Additionally, Belle Tire balanced my tires, replaced my valve stems, disposed of my tire, mounted the new tire, and even filled my tires with the new environmentally-friendly Nitro-Nize all free of charge!

And for all those skeptics or if you’ve ever been dissatisfied with Belle Tire’s services, you can contact their customer care team at BelleTireService@gmail.com. If you share your grievance with them, they are able to offer you coupons and discounts on your next purchase to make up for any problems you’ve had with them in the past.
Posted by lz3broc on 2009-03-09:
I've been to Belle Tire many times. Now they have had problems once and awhile. I've never had an issue like the one described by TJnMichigan. So many typing/spelling mistakes I wonder how much of his post is fiction. Anywho, what people don't realize is Belle Tire is just a simple Tire company. They claim to do a lot, but overall they are really only good at one thing, selling tires.
Posted by jolit1234 on 2009-09-02:
I am curious to know which order you went to the shops in. Was Belle Tire first, last or in between? Unless they were the very last shop, then they are not responsible! Also, if you took it to other "different companies so that your vehicle was set to make the nearly 600 mile trip" why did you need to get at a brake line? Shouldn't that have been caught during any one of your many inspections?

Also, any town anywhere has some sort of repair shop, and repair shops have tools to remove locks in just such an instance.

Yes, your situation was unfortunate, but I think you are blaming Belle Tire a lot more than you should be. What exactly were they supposed to do from 600 miles away?
Posted by superchuck81 on 2009-10-16:
Belle (Hell) Tire and Discount Tire to Rescue

January 9,2009: I sent my son to Belle Tire 6780 West Main Oshtemo, MI 49009 to purchase a new set of Goodyear TripleTred for my 2007 Grand Prix with about 40,000 miles on the car. Bought set of tires.

January 16 or 19: Son went back to Belle Tire because of tire shake. They rebalanced all tires. Chad at Belle Tire gives a quote for tie rod ends and says there is a bent wheel (out by ¼”). I called and talked to Chad and I refused repairs. I had my son bring the car 60 miles to my house to my auto shop.

January 20, 2009: Appoint at my auto shop and my bucks to check it out: no bent wheel, no bad tie rods, and no bad front end parts at all, so no repairs needed. What a surprise. My mechanic rebalanced the tires and suggested that we had bad tires.

January 23-30: I called Belle Tire and asked for a regional or district manager. I got a guy named Pete and I discussed my problem. We made an appointment for February 9, 2009 at 5:30 pm.

February 9, 2009: I took off work early to make the 5:30 appointment (I work to 5:00 and it is an hour drive). Pete put the car on the alignment rack, we waited, he came and got us, nothing wrong with front end. Pete offered to balance tires, said that the quote for front-end repairs should never had happened (nothing wrong) and gave us his apology. At this time I asked him what he was going to do about the scratched wheels from the tire changer? (Car had OEM tires on when I purchased the car two weeks before the tires were installed) I had inspected the wheels just before the tire purchase; they were like new, no scratches or nothing. Pete would do nothing for me.

February 16: talked to Pete again, he agreed to have the tires rebalanced or replaced at the Portage store per my request. Son took car to Portage store that week and they replaced one tire and rebalanced all tires, took for test drive and tires shook, returned and replaced one more tire, test drive and seemed Ok. Within two days tire shake is back.

Between Feb 10 and March 5: I found the phone number for Don Barnes, CEO of Belle Tire and I left no less than 5 messages for him. No returned calls from Don Barnes.

March 5, 2009: I called Don Barnes again; I got to talk to him. He was very helpful and wanted to know if I had pictures of the wheels. Asked for me to send and he gave me his cell number. Same Day, I emailed pictures of the wheels. Mr. Barnes called me and said that they would replace the wheels and they were on order and should be in by Feb. 10 at the Portage, MI store. I was not happy with the Oshtemo store after Chad had tried to replace front-end parts that were not needed. Sound good.

March 13: I called Don Barnes to ask about wheels, will check and call me back.
March 13: Pete called me (per talking to Don Barnes) Pete said they can not get new wheels and they want to put their 16” rims and tires on car and send wheels to Keystone for remanufacture. About a 4 day turnaround. I asked Pete for several hours to evaluate his offer.
I went to local Cadillac-Pontiac dealer with the car. Local dealer can have wheels in two days, in stock at dealer warehouse.
I called Pete and gave him the dealer and part number and price. I said that his wheels on my car would be like holding my wheels hostage; I was not comfortable with that option.
Don Barnes called me back and said he needed more time to get wheels at his cost. I told Mr. Barnes that I wouldn’t be held hostage with my wheels gone after the track record of Belle Tire this far. Don Barnes wants more time to get wheels. I said that is fine.

March 17: Pete called and told me that wheels will be at the Portage store today and Kevin will call when in.
11:30 Kevin called and wheels are in. We made appoint for 2pm for install.
2:00pm My son called from Portage store, 1 wheel is not same color as other 3wheels, paint has overspray obvious that the wheels are used and not any better than ones on the car now.
We refused to take the wheels offered. Don Barnes and I had agreed that I would get either New (OEM) or remanufactured (Keystone) wheels. Offered wheels were neither.
I called Pete and he offered a new set of Belle Tire wheels. I reminded him that new wheels will not resolve the tire shake and that I liked the stock wheels. I just want to be restored to my condition before I came to Belle Tire. No I do not want your wheels, thus far you do not stand behind your products. I called Don Barnes and left a message. I got no return call

March 25: I sent email to Don Barnes asking again for resolution of this issue, I just want to be restored to my condition before I came to Belle Tire. Don Barnes returned the email and the just of it was “What is it exactly that you want Belle Tire to do because it seems that everyone of our efforts are going by the wayside?”
This is the last that I heard from Don Barnes.

April 3: I sent an email to Don Barnes asking for resolution to this issue.
I still have damaged wheels and tire shake.

Discount Tire Benton Harbor, Michigan to the Rescue.
I call my local Discount Tire and made an appointment with Darryl. Had my son bring the car 60 miles home and took the car in and they inspected the wheels and tires. Had some out of round tires and they ordered new set of tires for us. Several days later we returned and had the new set installed. Problem resolved with the tire shake!
I still have the damaged wheels on the car, obvious damage from Belle Tire and their tire changing personal and equipment. Belle Tire Sucks.
Posted by sceptic on 2009-12-15:
Wheel locks are stupid. If someone wants your wheels and tires badly enough, they'll get them. Wheel lock removal kits are readily available at auto supply stores or hardware stores. Remove them and keep them off, and maybe you and your wife won't be 'stranded in the mountains' and only be able to post complaints about a company who made a simple (and easily correctable) mistake.

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Belle Tire UPSALE LIARS!!! 33535 Ford Road Garden City, MI 48135
Posted by Kx_kid on 11/09/2010
GARDEN CITY, MICHIGAN -- I went to Belle tire to get 4 new tires for an 01 Taurus I just recently acquired. AFTER the new tires were installed they tole me they couldn't do an alignment because I needed front\rear struts, front lower ball joints, front outer tie-rod ends, and rear sway bar link.

Ok, apparently this cars needs tons of work but that is ok since I got it for $500.00 and had recently been out of work and flat on my ass all year. It just would have been nice if the told me they couldn't align my brand new tired before they installed them.

Anyhow, I took the list Belle Tire gave me and told them I'd be back in a few weeks because I could not afford the 1600.00 plus dollars they wanted for the work that needed to be done.

I took it upon myself to order the parts online and install everything myself. My total cost was 600 and that included new rotors\pads, and shoe\drums. Saved myself 1000 but it was a lot of work.

Anyhow, I finally was finished with the work so I took the car back to Belle Tire to have the tires aligned and the manager told me he would be done in an hour and he would call my cell when he was finished. After going home to get my wife and returning the manager told me there was a "problem". He said they couldn't do the alignment because the lower ball joint was a "4" and the alignment would work. He said the ball joint nut wasn't tightened and the drive up there must have damaged it.

BS. Because my father in law and I replaced the ball joint and he is a retired certified mechanic. Also I only drove the car 1/2 mile up the road to Belle Tire. I asked him how much to replace and he said 250 plus 65 for the alignment. I told him to just align the tires and I'd take my chances.

I asked him how long until the car would be done and he said not long. I asked if it was going to take an hour because I'd rather go home 1/2 mile away for an hour rather then wait and he said it wouldn't take that long. So I asked a THIRD time how long it would take and he said 45 minutes. So I left and went home and they called my in 30 minutes to tell me it was complete.

After I picked up the car and drove home it smooth and quiet as can be.

Belle Tire lied to me about my lower ball joint being bad. Then they got mad at me and wasted my time because I refused to have them fix it and told him to just do the alignment like I asked in the first place.

I assume they figured I just spent all that time and money having the car fixed so they could upsale me $250.00 on an each ball joint change because it was all just replaced.

And yes I was in dress pants and a sweater. Must have looked like I didn't know anything even though I'm an automotive test engineer and for the most part mechanically inclined.

Crooks. I was pretty upset with Belle Tire and can honestly say I won't go back. Simply because the managers attitude was so rude and they wasted my time. If they truly believed the ball joint was bad they should have called me while it was on the rack because I would have had the alignment done regardless.

Whatever. That's my 3cents.
     
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Posted by Carguy6664 on 2010-11-10:
Did you even go back and have a look at what they were describing to you? Or just assume because you are some kind of engineer and your dad is a retired mechanic that you knew better than them? I'm sure they would have no problem showing you the issue, obviously they did the first time, or you would have never done the initial repairs.
Posted by jktshff1 on 2010-11-10:
Good review, why did you not go someplace for the alignment or to get a 2nd opinion?
Posted by Starlord on 2010-11-10:
You don't align tires, you align the chassis to protect the tires.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Brand New Parts and They Still Tried to Scam Me!!!!!
Posted by Gangstatrixie on 09/18/2012
AUBURN HILLS AND MACOMB, MICHIGAN -- First stop. Macomb store. Needed front end alignment. Had $20 coupon. Just had major front end work done. Just needed the finishing touch. "mechanic" at Macomb said bad ball joint, he would not do front end alignment without new ball joint. ok, I leave. some young punk, thinking what does he really know. experience that is what he lacks.

So, on to the Auburn Hills store. coupon in hand again. This monkey tells me that maybe my tires are bad. they are still 75% tread. just had them balance. wrong answer. then monkey says, no, they look ok. he proceeds. now says. your control arm is bad. I can't get it quite straight. needs new control arm to make straight. will pull to left slightly. he says he tried to break bolt apart to adjust, but it was ceased. he tried spraying it with spray. no luck. seized.

Needless to say, I've just had it, got to pay and what is going on, 6 employees all behind counter surfing the net. no wonder the lies about repairs, Belle Tire has to support the internet habits of their bad employees! and to top it off, when I got home, there was no spray on this bolt, it was not seized, I got it loose, and it was just tightened a few days ago when the other front end work was done.... Belle Tire is a total scam. You can have all new parts, and they still try to stick you. I bet their dumpster is full of worn/used parts that are still good, that their "mechanics" tell the gullible are bad. Shame shame shame. I will never step foot into another Belle Tire again, even if they paid me......
     
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Incompetent Service/ Extort Money From Customers For Unneeded Services
Posted by NavyRN on 01/12/2011
REDFORD/DETROIT, MICHIGAN -- We took our SUV in their to have the windshield repaired or so we thought... We get a call that the ball bearing and other front end work needed to be done for $600.00. I did not authorize the work. We have a warranty through a dealership and they agreed to pay for part of it. We paid our deductible and an extra 90.00. The dealership is supposed to pay the rest. The dealership did not pay them on Monday and told them they will get their payment on Thursday. Belle Tire agreed to this arrangement. My daughter received a phone call this afternoon (WED) where they were very rude and said they were filing a police report on her for non-payment. She called me very upset. I spoke with the dealership again. I called Belle Tire and told them they are getting their payment tommorow and quit threatening teenagers with police reports. It's not her fault the dealership did not pay them yet. This would have NEVER happened if they would have checked with me to do the repairs in the first place and did things the honest way instead of doing unauthorized repairs and demanding payment!!!

     
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Posted by Belle Tire on 2011-01-13:
Navy RN-
We would like to apologize for your recent experience with one of our stores and would like to reach out to you to address the situation and to make sure that it never happens again.

Under no circumstance should you or your daughter have ever had this experience at one of our locations.

If you're open to being contacted please let us know or email belletirecares@belletire.com with your contact information so we may call you.
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No return of tires
Posted by Mickeylee on 11/28/2010
TROY, MICHIGAN -- Belle Tire does NOT return tires when you purchase winter tires unless you specifically ask. My daughter took her all seasons to Belle Tire to replace the winter tires which were one year old. They replaced them but did not return the near new winter tires and she did not know enough to ask for them. This year I bought 4 new winter tires and they did not return the all seasons until I demanded them. They claim the throw them out. I suspect that employees have access to them and sell them on a secondary market. The manager denies this and says it is not there policy to ask if a customer wants the tires returned. Why wouldn't I want then returned when I'm just switching summer and winter tires!!!!!!!! Belle Tire: change your policy!!!!!!!
     
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Posted by Skye on 2010-11-28:
Maybe you should of told your daughter to ask for the tires, since she did not know. I've never had my old tires returned to me, after buying new ones. They send them off for recycling.
Posted by Anonymous on 2010-11-28:
Well they sometimes DO sell the used tires if they are still in okay condition, which really suckes. Not only do most tire places charge you a disposal fee, they sometimes SELL your tires and make money off of them. Its not customary for places to ask you for your old tires back, its the customer's job. You would THINK a place like that would ask you if you want your almost new tires back, but then again, most places are dishonest anyway and will do anything to make an extra buck.
Posted by unhappy999 on 2010-11-28:
I thought getting different tires for winter was a thing of the past. I just keep the same tires all year round and replace when necessary.
Posted by Skye on 2010-11-28:
Good point unhappy. All our vehicles have year round radial tires.

Posted by GenuineNerd on 2010-11-28:
Some areas get so much snow that all-season radials just won't cut it...that's why winter tires are still sold (the Bridgestone Blizzak line is a best seller.) Most people that use winter tires buy an extra set of steel wheels just for the winter tires, so they won't have to have a tire shop dismount the snow tires and remount the all season tires (or vice versa). And winters around the Great Lakes can be brutal snow-wise.
Posted by Anonymous on 2010-11-28:
Western Washington tire dealers still have a pretty brisk trade selling studded snow tires every year.
Posted by Carguy6664 on 2010-11-29:
So I guess your complaint should be about your daughter and not the company then...
Posted by hockeytown on 2011-02-15:
First of all All Season tires will not beat snow tires in the snow.

I go to Discount Tire for my snows and they bag the radials and put them in my car for me. No questions and no disposal fee either.
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Belle Tire certainly does a great job in advertising-too bad it's all FALSE!
Posted by TIRES!!! UGH on 04/14/2010
19601 LIVONIA, MI, MICHIGAN -- In Feb 2009, I hit one of Michigan's lovely pot holes and yes, immediately had a flat tire on the right front. I took the car to Belle Tire, Livonia (Middlebelt Road) and they advised me that actually both front right tires had been impacted. They didn't have my original tires, Michelin's in stock so they recommended Goodyear Assurance. Put two tires on walked out $500 poorer.

September 2009, I decided it was time to replace the 2 other tires and went back to Belle Tire, Livonia, again another $500 poorer, but thinking hey, I have another 50K of tires on my car, felt ok.

I was surprised in November, when my drivers side tire went flat, gee, had a bulge in it. Took it back to Belle Tire, showed warranty papers, blah, blah, and yes, even under warranty they charged me $96.

Jan 2010, car is shaking, vibrating, all the crap associated with balancing and alignment. Took my car this time to the deal, surprise, needed balancing in the worst way and again, there was a leak in one of the tires. My dealership did the leak fix for free, umm....and charged me 1/2 of what they usually do for a balance.

April 2010, Car is vibrating, gas mileage ridiciculous. Take it to a friend, who looks and says, umm, both front tires (the new ones -from Sept) have serious bulges and I don't know how you even drove here! Very dangerous situation. So, now, I won't deal with Belle Tire, because they are not standing by the tires they sell, they wanted another $65 to fix the one and about $90 to fix the other.

NEVER AGAIN---I hate these tires, but for now, I went direct to Goodyear and purchased the tire I needed directly from them. It cost me $200, but believe me, I'd rather deal with that then the stupidity and lack of customer service at Belle Tire.

I probably wouldn't recommend Goodyear Assurance either, if I had an extra $1000, I'd go back to my original tires, Michelin's' -that were GREAT!.
     
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Posted by scubba57 on 2010-10-05:
First off Goodyear tires don't cost 250.00 a peice... If you don't buy a ROAD HAZARD WARRANTY then you pay for the part of the tire that you used! SO you got the free prorated that came with the tires, so you were charged. Same as any other company! Belle is great that help with Michigan economy and do free tire repairs. where can you go and get free service? Your job,Probably not! Think next time before you post and look wrong!
Posted by TIREMAN2011 on 2011-07-11:
First of all, Belle tire charges $15 for flat repairs, if u didnt buy tires with ROAD HAZZARD. Second, I work there, and we are told to repair tires with flats on the sidewall.....Very unsafe!!! We try to cross rotate tires when they have the common, "tire pull", which doesnt always work. And they hate doing warranty on tires, so they will find a way to charge you something, seeing as its a loss of commission for them. Im not happy with how we do things there. We put many people in danger sending them out under these conditions. Just warning everyone!!
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Over 2 years of run-around
Posted by Drivin5588x on 01/13/2010
ALLEN PARK, MICHIGAN -- My problem with Belle Tire began over two years ago. I purchased my Kelly-Springfield tires from Belle Tire store #63 (White Lake) in September 2007. I have gone to considerable expense, inconvenience and aggravation (over $700) to replace many parts on my vehicle that did NOT need repair or replacement at the recommendation of Belle Tire employees. Throughout my experience with the company, it became increasingly apparent their diagnosis was to avoid replacing their tires and/or to avoid honoring the warranty that was purchased with the tires. Each subsequent repair provided no relief of the problem I have experienced since November of 2007; a considerable “radial pull”. At this point, it is my opinion, as well as the professional opinion of multiple outside documented sources, INCLUDING the manufacturer (Kelly Goodyear), that these tires are indeed defective. That being the case Belle Tire's position of pro-rating the replacement cost is absolutely ridiculous; these tires have been bad since the beginning of their service life! Their position basically amounts to paying twice for the same product. Even with almost 30 pages of documentation to support my position, the stores, the regional managers, and even the corporate offices say the only thing they can do is pro-rate my tires. This is absolutely terrible customer service!!! With the winter driving season forcefully upon us here in Metro Detroit, I am concerned and uncomfortable with tires that perform so poorly as well as create severe problems with the proper steering/driving capabilities of my vehicle. At this time, I'm concerned not only for my own safety, but for that of any other driver on the road should these tires fail. Some of my best friends are in upper management and responsible for employee training programs. This story will be told over and over to hundreds of individuals to make an example of exactly how NOT to provide customer service in ANY industry.
     
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Posted by bcd on 2010-01-13:
“I have gone to considerable expense … to replace many parts on my vehicle that did NOT need repair or replacement … I am close friends with several professional mechanics …”

Maybe you should have consulted with some of your professional mechanic close friends prior to the considerable expense.
Posted by Ponie on 2010-01-13:
'...these two tires are indeed defective.' I know about as much about cars as I do computers--which is practically zilch. But, when replacing tires aren't you supposed to do all four of them at one time? Be that as it may, if Allen Park's location is giving you a perceived problem, come out to the Maple Rd. store in Troy. I had them put four of them on 18 months ago, and the service has been top notch. That is if there really *is* a problem with the tires.
Posted by redmx3racer on 2010-01-14:
So when did you first take the tires in? 11/2007 or relatively recently? If you noticed the problem in 07, and then drove around for 2 years, I can see why they are not willing to do much for you at this point. And if you are so concerned with safety-suck it up and buy new tires, keep the old ones, and keep fighting. If I was worried about safety, I certainly would not keep driving around an unsafe vehicle while I fight with a store.
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Bell (HELL) Tire
Posted by Superchuck81 on 10/16/2009
OSHTEMO, MICHIGAN -- Belle (Hell) Tire and Discount Tire to Rescue

January 9,2009: I sent my son to Belle Tire 6780 West Main Oshtemo, MI 49009 to purchase a new set of Goodyear TripleTred for my 2007 Grand Prix with about 40,000 miles on the car. Bought set of tires.

January 16 or 19: Son went back to Belle Tire because of tire shake. They rebalanced all tires. Chad at Belle Tire gives a quote for tie rod ends and says there is a bent wheel (out by ¼”). I called and talked to Chad and I refused repairs. I had my son bring the car 60 miles to my house to my auto shop.

January 20, 2009: Appoint at my auto shop and my bucks to check it out: no bent wheel, no bad tie rods, and no bad front end parts at all, so no repairs needed. What a surprise. My mechanic rebalanced the tires and suggested that we had bad tires.

January 23-30: I called Belle Tire and asked for a regional or district manager. I got a guy named Pete and I discussed my problem. We made an appointment for February 9, 2009 at 5:30 pm.

February 9, 2009: I took off work early to make the 5:30 appointment (I work to 5:00 and it is an hour drive). Pete put the car on the alignment rack, we waited, he came and got us, nothing wrong with front end. Pete offered to balance tires, said that the quote for front-end repairs should never had happened (nothing wrong) and gave us his apology. At this time I asked him what he was going to do about the scratched wheels from the tire changer? (Car had OEM tires on when I purchased the car two weeks before the tires were installed) I had inspected the wheels just before the tire purchase; they were like new, no scratches or nothing. Pete would do nothing for me.

February 16: talked to Pete again, he agreed to have the tires rebalanced or replaced at the Portage store per my request. Son took car to Portage store that week and they replaced one tire and rebalanced all tires, took for test drive and tires shook, returned and replaced one more tire, test drive and seemed Ok. Within two days tire shake is back.

Between Feb 10 and March 5: I found the phone number for Don Barnes, CEO of Belle Tire and I left no less than 5 messages for him. No returned calls from Don Barnes.

March 5, 2009: I called Don Barnes again; I got to talk to him. He was very helpful and wanted to know if I had pictures of the wheels. Asked for me to send and he gave me his cell number. Same Day, I emailed pictures of the wheels. Mr. Barnes called me and said that they would replace the wheels and they were on order and should be in by Feb. 10 at the Portage, MI store. I was not happy with the Oshtemo store after Chad had tried to replace front-end parts that were not needed. Sound good.

March 13: I called Don Barnes to ask about wheels, will check and call me back.
March 13: Pete called me (per talking to Don Barnes) Pete said they can not get new wheels and they want to put their 16” rims and tires on car and send wheels to Keystone for remanufacture. About a 4 day turnaround. I asked Pete for several hours to evaluate his offer.
I went to local Cadillac-Pontiac dealer with the car. Local dealer can have wheels in two days, in stock at dealer warehouse.
I called Pete and gave him the dealer and part number and price. I said that his wheels on my car would be like holding my wheels hostage; I was not comfortable with that option.
Don Barnes called me back and said he needed more time to get wheels at his cost. I told Mr. Barnes that I wouldn’t be held hostage with my wheels gone after the track record of Belle Tire this far. Don Barnes wants more time to get wheels. I said that is fine.

March 17: Pete called and told me that wheels will be at the Portage store today and Kevin will call when in.
11:30 Kevin called and wheels are in. We made appoint for 2pm for install.
2:00pm My son called from Portage store, 1 wheel is not same color as other 3wheels, paint has overspray obvious that the wheels are used and not any better than ones on the car now.
We refused to take the wheels offered. Don Barnes and I had agreed that I would get either New (OEM) or remanufactured (Keystone) wheels. Offered wheels were neither.
I called Pete and he offered a new set of Belle Tire wheels. I reminded him that new wheels will not resolve the tire shake and that I liked the stock wheels. I just want to be restored to my condition before I came to Belle Tire. No I do not want your wheels, thus far you do not stand behind your products. I called Don Barnes and left a message. I got no return call

March 25: I sent email to Don Barnes asking again for resolution of this issue, I just want to be restored to my condition before I came to Belle Tire. Don Barnes returned the email and the just of it was “What is it exactly that you want Belle Tire to do because it seems that everyone of our efforts are going by the wayside?”
This is the last that I heard from Don Barnes.

April 3: I sent an email to Don Barnes asking for resolution to this issue.
I still have damaged wheels and tire shake.

Discount Tire Benton Harbor, Michigan to the Rescue.
I call my local Discount Tire and made an appointment with Darryl. Had my son bring the car 60 miles home and took the car in and they inspected the wheels and tires. Had some out of round tires and they ordered new set of tires for us. Several days later we returned and had the new set installed. Problem resolved with the tire shake!
I still have the damaged wheels on the car, obvious damage from Belle Tire and their tire changing personal and equipment. Belle Tire Sucks.

     
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Posted by DaveMD on 2009-10-17:
These communities are great to inform consumers like me of valid issues with the exception of posts like this. If you had "bad" Goodyear tires and tire shake then why not use Goodyear's 30-DAY NO OBLIGATION TRIAL PERIOD. It just sounds like too many "other" issues and trying to get something for nothing.

Please don't wait 3 months later to get a "problem" resolved and then post a complaint over 6 months after that. This post is very misleading and is simply hard to follow.
Posted by superchuck81 on 2009-10-22:
Dave, do you work for Belle Tire? I tried to get the tire shake and wheel damage addressed within one week of install. Belle Tire would do nothing to fix the problem,I called Goodyear and they said I had to get Belle Tire to fix or replace the tires. Belle Tire said there was a problem with the car.I made the post because Discount Tire replaced the tires for me, something Belle Tire would not do. Belle Tire said there was nothing wrong with the tires.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Thee Employee"S At This Place Are Not Very Caring.
Posted by Jan.leiter on 03/20/2014
We are loyal Belle Tire people for 20 years. At the Southgate location we were not even given the time of day. We had a very flat tire that would not hold air and ask if they change it for us. The time was around 5:55pm. and they said they were closed and would not help us. I know it was getting late but it would only have taken 5 minutes. We are truly disappointed with Belle Tire.
     
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StarStarEmpty StarEmpty StarEmpty Star
Double Check Their Work....
Posted by Djbrettmichaelz on 03/09/2014
MADISON HEIGHTS, MICHIGAN -- My second time visiting this store for tires and alignment. They are friendly and fast, my car sat home all weekend after I visited the store Friday...walk out near the car to take trash out and notice some of the lug nuts (5 out of the 20)way off of the studs (literally on the last thread)....I'm 2 weeks away from making a 1,600 mile round trip to Mississippi and don't think I have to be going over their work like this after I pay them to do it properly. If I didn't notice this and had a wheel fall off on the freeway potentially causing a major accident, they would have quite a lawsuit on their hands.

So if you are going to visit a tire shop, make sure your wheels are on all the way after leaving....you could be in for a surprise that you definitely don't want to happen.
     
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