ROCHESTER HILLS, MICHIGAN -- I brought a wheel and tire in that needed patching today. While they weren't able to patch due to the nature of the damage to the tire - which is understandable - they did succeed in damaging the face of the wheel considerably, leaving 50-60 scratches on surface. When I asked about it it was denied vehemently by everyone - even those who had not looked at the wheel. Knowing that I was taking a risk by bringing it in, I have photographs of the befores, all of the other wheels and the general state of the Jaguar itself. I was told multiple times that there was no way they could have damaged it, that they do tires all the time.
I have been building cars for 25 years and know what I am talking about, yet they had no issue letting me know that it must have come in that way. On a show car that has drive less than 2,000 miles on these wheels. The wheel is discontinued and I am faced with refurbishing all 4 so they match. They offered, while still accepting no blame, to see what they could do to 'clean' it. At first I accepted, however I went back a couple hours later to retrieve the wheel as I couldn't risk further damage by them.
This is hands down the worst experience with any business I have ever had. I am thoroughly disgusted. I knew better than to take it to a chain shop, but out of convenience I had a lapse in judgment so I know I am partially to blame here. There was no empathy, responsibility or willingness to offer any solution other than "We will try to clean it for you."
This is going to potentially cost me a thousand dollars to make right, for one little stop. They were also unable to order me a new tire from their suppliers, however I am so I did and when it gets here I will NOT be going to Belle Tire to put it on, or to dismount the other 3 which now need to be refurbished to match.
SOUTHGATE, MICHIGAN -- I ordered wheels for my trailer and it took the store in Southgate 8 days just to get in. Then they are telling me I have to pay additional 15$ each wheel shipping because they were located at different stores. This isn't my fault. Then I went to get them put on last Thursday - Jan. 12th and they wouldn't install because it was raining out. I told them I can put the EMPTY trailer in a stall inside and they said no because the trailer would be facing the wrong way? Does it matter which way it's facing when they put tires and wheels on? They asked me to come back a different day (when not raining) so they can do it outside. Now I'm done with this store.
So I went to a different store, near my house and asked if they can get them moved to this store, they said they can have the next day. Stores are only 6-7 miles apart. So 4 days later they are still not there, they are telling me MAYBE tomorrow. REALLY?
LAPEER, MICHIGAN -- I had bought four new Michelin tires, over ($1,200). Had to return to have them rebalanced. I returned after approximately 5,000 miles for free tire rotation and balance since I was taking a trip, and unfortunately told the salesman that. Salesman called and said that due to the very poor lug nut design I had a bad lug nut. These lug nuts will knawel if you are careless or are trying to do a NASCAR tire change as I had formerly damaged one myself. He said that I had to buy 5 lug nuts to complete the job. I told him when I had the tires installed, they replaced one lug for $9.18 and that I only would pay for one as they were all ok prior to today.
He agreed to this but then stated he knew I was going on a long trip as I had mentioned, and that I only had 2% wear left on the rear brake pads, offered a $350 rear brake job pushing lifetime guaranteed pads, and said it would not be safe to take a trip with the rear brakes in their condition. I declined, picked up the truck and paid for the $9 lug nut their mechanic damaged.
The next day I had my longtime and trusted mechanic check all four brakes and related what I was told about the rear brakes. He reported that I had about 10,000 miles wear left on the rear brakes, and to take my trip, and not to worry about it. He said bring the truck back after 10,000 miles and he would recheck them.
I also noted a thank you email from Belle Tire and offered me a survey of my visit with them, which I took. I noted / complained about paying for a lug nut they damaged, and for their fraudulent attempt to sell me a brake job that I didn't need as well as having to waste my time having my trusted mechanic recheck. I also noted I no longer trusted them and felt that I should had been treated better after spending over $2,200 with their store over the past approx. 1 1/2 years. Had also to take the wife's car back to them with a rim leak, and that it was frustrating having to go back for rebalance and tire leak after their original services.
The manager of the Lapeer store emailed me the next day. His email was worded in a courteous manner, however he indicated that his mechanic would not have been wrong about the 2% wear left on the now inner brake pad, and suggested my mechanic was just trying to save me money. He said it would be dangerous to take a trip. He also reflected on his assistant manager (who waited on me) stating that Chrysler cares more about the looks of my lug nut than their durability and suggested that I should replace all 20, at a reduced price (always trying to sell you something).
2 days later my buddy called. I had originally told him that I loved the tires and was so glad to have had them put on the truck. He bought the same tires from Belle Tire and he had to return to them for a rim leak on his GMC Truck. I took him to breakfast while waiting for his rim leak to be repaired. The same assistant manager called him at the restaurant and tried to sell him new shocks because his truck had just over 50,000 mile on it??? And that they were offering a 20%discount... He declined, of course. Belle Tire, can you just do the job right the first time and do the free promised rotation and balance without trying to sell me parts and services I don't need?
SHELBY TOWNSHIP, MICHIGAN -- My tires were wearing strangely with the edges getting lumpy. Went to Belle Tire where I had purchased. Manager took me out to my car up on the hoist and told me I need to replace all suspension components ~ $700. He specifically said "just because the struts are not leaking does not mean that they do not need replacing" and that he could tell that they were bad by the wear on the tires. I said "thanks it may be under warranty" and left. When I went to a Tire store in Lapeer the mechanic said my front end was out of alignment causing the uneven wear on the tires. So he did the alignment for $45.
ANYWHERE, MICHIGAN -- I have been a customer at Belle Tire for over 20 years, I see what they do for consumers and how much they care. I have seen it personally where the employee's go over and above without any pat on the backs. Example, it was a couple years ago I was waiting to get my car fix, they stayed after closing hours to get it done for me. While I was waiting a family came pulling on the door because they had a flat tire, it was the weekend and nobody else was open. The guy let them in opened a bay door, pulled their car in and fixed their tire.
All this time I was thinking to myself, "wow, that is pretty amazing" but the worst part of the whole thing is, when done the family didn't say thanks or nothing!!! Even when the salesman didn't charge them a cent!! The family was thinking it was his job or something, no gratitude whatsoever!! I felt so bad for the employee's that I returned the following Monday with donuts, I wanted them to know that I do appreciate them and not all people are selfish and rude like the family they "saved". Thank you Belle Tire.
MT PLEASANT, MICHIGAN -- Hit a piece of steel on I-75 and took out a rear tire on my 2013 Honda Accord. Stopped in Mt. Pleasant and purchased 4 new tires - stayed in Mt. Pleasant that night. Driving home (Petoskey, MI) noticed a significant vibration of the freeway. I stopped and checked the lug nuts. It was so bad - thought I might have a loose wheel. When I bought the tires I waited my turn. Took the car back the 140 miles the following Saturday to have the balance checked (which I have NEVER had to do before, and at 59 I have purchased over 20 sets of tires). Was told they were busy and I'd have a 2 - 3 hour wait before they could get to me.
Free lifetime rotation and balance? Also have tires from Belle on my F-350. Stopped in TC one day to have tires rotated and they told me hours and hours before they could get to it. Belle Tire has a very poor customer relations policy.
HASLETT, MICHIGAN -- Needed rear tires on '06 GTO with custom wheels. Wash car regularly and no scratches on rear wheels before taking to Belle Tire for new tires. After when washing car, noticed several scratches on rear wheels. Manager stated not sure if they did it. Told him no scratches before but after getting new tires they appeared. He agreed to have wheels fixed. If anyone has custom wheels, go to value tire, they have a special machine to install tires on custom wheels. (found this out after the fact). They do various car clubs tires. Belle Tire has lost my business.
DEARBORN, MI -- Contacted Belle Tire in Dearborn to get a quote on 2 new tires for my F150 4x4, after receiving a better price than everyone else, I chose them. What a mistake, went to their location and ended up dealing with their manager Ash, thinking I was all good. He comes out and tells me I need 4 new tires due to a 3/32" difference in tread and that I could possibly have issues and sue over transmission problems, which I could understand on an all-wheel-drive vehicle, but not a 4x4 where you have the option to turn off the system.
They give you the best price to get you in the door and then GOUGE your pocketbook. When contacting HQ, they informed me this WAS indeed a policy, lol. Why are customers not told this when quoted over the phone?? And they still wanted to sell me tires. Businesses like this is why our economy sucks!!!
MADISON HEIGHTS, MICHIGAN -- My second time visiting this store for tires and alignment. They are friendly and fast, my car Sat home all weekend after I visited the store Friday... walk out near the car to take trash out and notice some of the lug nuts (5 out of the 20) way off of the studs (literally on the last thread)... I'm 2 weeks away from making a 1,600 mile round trip to Mississippi and don't think I have to be going over their work like this after I pay them to do it properly.
If I didn't notice this and had a wheel fall off on the freeway potentially causing a major accident, they would have quite a lawsuit on their hands. So if you are going to visit a tire shop, make sure your wheels are on all the way after leaving... you could be in for a surprise that you definitely don't want to happen.