PITTSBURGH, PENNSYLVANIA -- I purchased an elliptical trainer with Bill Me Later and have taken more than 6 months of interest free months of payment that are offered. I am absolutely OK with paying interest. My issue is with the payment options with Bill Me Later. My payments are due on the 9th of every month and I have set-up a bill pay with my bank so that the payments are made on the 5th of every month. Last month, I just happened to look at my bill and noticed that for the last 3 months I have been charged a late fee.
I called the representative from Bill Me Later to inquire about these late fees and basically the representative gave me a long-winded excuse about my personal bank's policies and how these charges couldn't be avoided. The thing is that the deductions are taken out on the 5th from Bill Me Later, but my statements from Bill Me Later state that deductions take place on the 12th of the month. They are complete and utter liars. Period. I was excited to take advantage of this option because I wanted to purchase an item that I couldn't really afford and the 6 months of interest free payment sounded like a good option.
In the end, I would not use this company in the future. I have wasted a lot of time on the phone with rude, unhelpful representatives. And the lesson learned is that (1) I shouldn't buy things that I cannot afford and (2) never do business with Bill Me Later again because they do take advantage of people.
EL PASO, TEXAS -- I had the same experiences as other reviewers. I had my Paypal account, then I enrolled in Bill Me Later. They were supposed to send me statements for my purchases. But, they didn't until they were past due so they can charge me interest and late fees.
When I use my Paypal, beware, they don't ask you if you want your credit or bank set up in your Paypal account or if you want to use Bill Me Later; it just automatically goes to Bill Me Later so they can charge you late fees and interests. I called them and was told that this was just the way the computer is set up. So I would not recommend this service to anyone. Just a big headache and time-wasting. On second thought, I may recommend this to my worst enemies.
NEW YORK, NEW YORK -- I would not recommend it either. I used their service once and it was the worst experience I've ever encountered. I wanted to dispute an item but because it was unauthentic but since it was out of the time frame (by 2 or 3 days), the dispute got declined. I resubmitted it multiple times only wanting them to contact the seller but all their responses were "I'm sorry there's nothing I can do" even the supervisor said that. Not only that, I got charged $300 in interest after 6 months, thinking that my account was on hold.
I wanted to talk to their corporate but there's no number, the only thing you can do is write a letter and fax it in. Did that and it got declined. I asked them to explain the reason again the representative said "It's past 6 months" and "There's nothing I can do from end". I realized there's not a lot they can do for you. It's been a very frustrating half year with them and not only do I have to pay over 2k for an inauthentic item but an additional $300 interest charge, definitely one of the worst customer service I've ever experienced. You would be better off getting a credit card with 0% Apr and they offer better service.
MANCHESTER, NEW HAMPSHIRE -- I have had two bad experiences with Bill Me Later and hope to never do business with a company like this again. They are clearly a corrupt organization who uses deceptive advertising and Bait and Switch tactics to lure their customers in and then screw them out of as many fees and as much interest as they can. I don't want to go into much detail because I have written so many complaint letters on the internet, my fingers are sore, but rest assured, this company, WebBank, is deceptive and corrupt. They even tried to claim that it was Tiger Direct who should have honored the deferred interest financing. How ridiculous is that! More appropriate is "Bilk Me Later".
I will add to the reviews of Bill Me Later and their lack of Customer Service and their commitment to steal from their customers. I had moved from an address 2 years from the time I was contacted by their "collection" department. I had made a purchase 6 months prior... they were "supposedly" sending me statements, which I never received b/c I had not lived at the address for 2 years. I find it very hard to believe that they made any timely attempt to contact me.
My purchase was through EBAY/PAYPAL, who in their right mind would think that if you purchased something and you had all your correct info in it that they wouldn't fix theirs or even that they HAD the correct info the entire time. But instead they waited until I had accumulated $40 in int. & $54 in late fees to "try" to find me.. REALLY? THAT'S THE BEST CUSTOMER SERVICE THEY HAD TO OFFER... Thank you "Screw Me Later" I have closed my account and I am going to hit EVERY review I can to make sure everyone knows what POOR business practices they offer. Thank you.
I have been using Bill Me Later and I have had no problems, They have not added any unwanted fees to my account or anything. This is a legitimate credit worthy account for you just be sure and read the small print and yes you can pay by credit card but you have to specify electronic billing or by mail billing. Had a problem with that in the beginning but was corrected promptly upon my inquiry about that, It is not a scam. Read every contract for credit slowly and thoroughly, I am not a dissatisfied customer of Bill Me Later and I do not take kindly to scams or anyone who tries and scam anyone so believe me when I say they are legit.
VANCOUVER, WASHINGTON -- It looks like they have pulled a bait and switch with me. I opened up a Bill Me Later account with the mindset that I would only use it for one purchase at a time and would only use the six months same as cash option. Basically, like my own personal lay-away. It was no problem with the first item, a ukulele, which I paid off in full around two months after I purchased it. The day I paid off the Ukulele, I also purchased a pair of shoes, ON SIX MONTHS SAME AS CASH FINANCING. You can most likely tell what the issue is.
I hadn't looked at the account for two months and my wife said we got something in the mail about pay my bill or be sent to collections. I called and they stated that the item was not a promotional item and that instead of owing 89.96 I owed $ 156.00 due to late fees. Of course the first person I talked with was happy to take off the last financing charge if I paid in full. Nope, asked for a supervisor, which I did get. She stated that the item would be put up for review which is currently in the works. I told her I would call her next Wednesday to see what they found out.
If they jack me around, I will probably get some fees waived, pay it in full, and then ask for a written copy of the dispute, hang up the phone and call the attorney general for my state to be added to the list of people against Bill me later. I will also cancel my PayPal account. No use in dealing with anyone associated with Bill Me Later.
Bill Me Later never sent me an invoice for the amount I owed them. Months later, when I finally did receive one, there were 2 months worth of late fees on there. I called them, and the operator I spoke with told me the late fees would be waived if I paid the amount owed. I did.
Now three months later, they are sending me invoices saying I owe late fees for not paying the late fees. I have tried communicating with them via email, since I don't trust them on the phone, and every response I get is from a no reply email address. They call me constantly, my stance hasn't changed. How can you charge someone late fees for a bill not sent? I am turning this over to my state's attorney general.
OMAHA -- Bill Me Later is a crap company that is ripping people off! I ordered contact lenses through VisionDirect which offers the BillMeLater option. When I got the statement for the lenses, my BillMeLater account said the payment was not due until mid-September. I just logged into my account to pay the bill and guess what? They are trying to claim they issued me an invoice in early August to make a minimum payment of $35 and of course, I NEVER GOT THE BILL so I didn't pay it. Now they are trying to slap a $25 late fee on top of my pre-existing charge!!! I AM LIVID.
I called customer service and they tried to claim I set up my account for electronic statements only (which I NEVER DID) and they are also claiming they emailed me the bill (THEY NEVER DID. I thoroughly checked my email, even the SPAM folder.) The customer service nimrod said he would issue a credit for the late fee as a "one-time courtesy only". Oh, how generous of them. Don't doubt it for a minute. I will be contacting the California Attorney General's office about their scam business techniques. In the meantime, I'm warning all my friends not to use them!
Be guided accordingly. BML and PayPal are finding ever so creative ways to pirate your money. Most documented problems have been PayPal passing on a purchase to BML. Here is the latter. I went through BML to a vendor website and made two purchases using my BML account. No denial... all approved. Turns out that the money was taken direct from my checking account. Once again, no signal, flag or otherwise notification that this was not going on my BML account. This one company flying under two banners are low, sneaky and crooked. Fine print aside... this is an excuse to make your life miserable. Stay away from both!!! Class action lawsuit where are you???