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Blair.com Consumer Reviews

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Absolute Poorest Product Fulfillment, Customer Service and Web Self Service EVER ANYWHERE
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WARREN, PENNSYLVANIA -- I'm amazed that anyone has anything positive to say!! I've tried 3 orders... only got product once more than 3 weeks later. Start with confirmed orders for product backorder but not disclosed. Then erratic emails confirming order, shipping status (despite promised by earlier confirmations). Add confirmed orders "cancelled" with no customer communication after confirmation of order because "they could not verify payment" (payment clearly committed on my paypal account). Then try to get order status for 3 times using web tools. That didn't work.

Customer service works banker hours, and you sit on hold forever... and their web email system won't accept certain email addresses, even though their ordering system accepted it just fine. My last order I tried (they had a product that I couldn't find anywhere else), I ordered for overnight delivery. 4 days later they haven't managed to ship it yet. The worst is when you try to talk to customer services... and I was even extra nice and understanding, since you don't want to shoot the messenger... and was treated with total lack of interest, explanation or common courtesy (snotty). No product or price is worth it!!

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Returns/Exchanges Slowest ever....If Ever! Sizing Gone Wrong Too!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

1960, MICHIGAN -- I ordered fleece pants for my mom...3 pr in her sz. according to their sz. chart. They said they were 28 1/2" length which would be perfect. When they arrived they were actually 30 1/2" length, so I called company and told them. Their return label said I would be charged 9.99 for shipping and hand. and I said I should not be if it was the companies sizing fault. He said I would not be in that case. So I sent them back for exchange for petite L. Over a week later I am checking my cc account online and see I am getting charged again for 3 pr of fleece pants. So I check Paypal account since I used it to pay. Then I call company.... Ha!

I get the same guy as as last time, Chris! I explain and ask why am I getting recharged for exchange, and why did I get charged the 9.99 shipping and handling? He goes through some spiel.... and then he checks the fleece pants ad, so I go there too, except NOW, it states the length of the pants are 29 1/2" in length! AH! So I think someone told someone else about our little conversation 15 days ago, and too, probably a lot of other folks were complaining about the same issue, 2 inches too long can be a huge deal!

So corporate changes the numbers of the length! So I am stuck paying the 9.99 ship and hand. And it is 15 days later and he says it will be at least another 5 days before I see my mom's pants.... She comes home from the hospital tomorrow! SIGH! :( This company had lost my business!

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Don't Sign Up for Credit Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I open a credit card account with Blair (Comenity) and made my first credit card statement payment using direct transfer from my checking account, which the bank sent on Sept. 10th. The due date was Sept. 14th. I received the next statement and was shocked to see a $30 late payment fee. I called the number on the statement and after about 10 min., got thru to a human. I was told they only accept payments in the form of a check, over the phone or online thru their system. If you like to do your shopping online and pay by direct bank transfers, don't bother with this credit card! Paying a credit card off should not be difficult!

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Inaccurate clothes sizing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I've purchased several articles of clothing from Blair. Their catalogs and website are so enticing, especially when they have sales. Unfortunately, their website and catalogs do not accurately reflect the clothing size. Although they readily accept merchandise returns, customers lose the shipping cost each time. After complaining that their merchandise was being returned solely because their sizing charts were grossly incorrect, I was told that a customer who uses their return label will be incurring the 9.99 shipping cost. When explaining to customer service that I would have been keeping the items had they been reflective of their advertising, they simply repeated their company's return mantra. It is unfortunate that this is how they treat their customers. I won't be shopping with any of the Blair companies again. Buyer beware.

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Frustration and disappointment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELROSE, GEORGIA -- I am very disappointed and upset with Blair.I purchased Cami for special event on 10/7 and it took 2 weeks to arrive. The cami only weighs 4 oz and you charged $9.99 shipping. I thought your website said free shipping on any order. The Cami is the right size, but darker then pictured. The Cami is to clingy and statiky. I want to return but noticed the return is $9.99. This is my first order with Blair and I feel robbed.I am paying for a item that was late, the wrong color as described
,to clingy and overcharged in postage.

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Blair Shipping
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

MELROSE, MASSACHUSETTS -- I have placed about four orders with Blair over the last year. The product is as good as I had hoped it would be. However, there appears to be a major problem with their website ordering form, which on three occasions misread what I had written. I tried but was unable to change it back to the proper delivery address. Even when I cancelled and resubmitted the order, it created odd errors in the new version. As careful as I was, there were name changes and number changes on the address.

This last time, I ended up placing my order over the phone, but I got a notice a few days later that they needed my billing and mailing addresses again. I submitted those through Customer Service email, and even then the results came through with additional symbols and letters. The people I have spoken with have been very courteous and I don't blame them, but they must do something about their flawed ordering system. They must be losing many frustrated customers. The orders have thus far arrived satisfactorily, though delayed.

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WARREN PA, PENNSYLVANIA -- This company customer service is the worst. Make it short I will never ever buy from them again. I found out this site is for low income middle class income stereotype. They lied to you, won't give your order, lie about it's on the way, lie say UPS have your order when they don't. Dare not send something back they charge you first that. You order bulk order they charge you individual taxes each item. I still haven't got my order I spent almost 200$.

No I don't want refund. They charge you for that but they can't on my part. My bank got my back. I just want my order. Never again. Buyer beware. You don't want this headache. This probably a good company. I wish somebody in the Blair family see these complaints. Make their company. Mr John Blair look bad. May he Rip. Sad how customer service ruining his name.

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Horrible Fabric Used in Women's Slacks
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WARREN, PENNSYLVANIA -- I have lost 20 pounds recently, so I needed to get smaller-sized dress pants. I saw some in a Blair catalog that I thought just might be perfect. Ha! Shame on me. I should know better than to order from this company. I used to do so, and it cost more than the price of the item to send it back. I have given all the Blair clothing I own to the Goodwill, as I will do with the 2 pair of pants I received today. The fabric is so scratchy and cheap that I would be embarrassed to wear them in public.

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Gave a Discount and Then Took It Away!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WARREN, PENNSYLVANIA -- I received an email from Blair offering 50% off clearance items. I placed my order, and the discount came up, shown in red. When I received my order, the discount was not listed on the package invoice; 50% was not reflected. I called customer service and was told that the email that was sent was only good for a four hour window (i.e. 12-4 pm) Eastern time. I live in CA and I placed the order at 2:30 pm, Pacific time. Very sneaky, Blair!!!

Not sure then, why the discounts showed up in red and led me to believe that all was in order. (This is an unconscionable business practice.) No apology from customer service. Never again will I buy from this company. Clothing isn't that great, anyway.

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Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Do not deal with this company please. The supervisor is always too busy to speak to customers. The reps are rude and don't care. This company does not care about customer value or retaining them. Please do not order because if there is a problem they don't care. They will ruin your credit. I really wish I had read the reviews on this company first.

On April 25 I called to place an order. At the end of the order I wanted to use a promo code but the representative says he could not use it. So I canceled the order to go online to place order. Well the order was canceled but the charges stuck, therefore unable to reorder the items. Now there's no record of order but they will not remove the charges saying we can't find the order to remove the charges. Duh. Is that my liability now! I can't pay for something I don't have. Nobody will help resolve this issue. I suggest no one order from this company.

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Blair.com Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 15 ratings and
20 reviews & complaints.
Contact Information:
Blair.com
220 Hickory St., Warren, PA 16366
Warren, PA 16366
1-800-821-5744 (ph)
www.blair.com
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